Miracle Mile Medical Center jobs - 32 jobs

Voted one of the best companies to work for by Modern Healthcare Magazine: Miracle Mile Healthcare Center is an award winning family company providing healthcare services including skilled nursing, assisted living and senior living communities. We believe that seniors are extraordinary people. Their lives are filled with achievements, contributions and wisdom. They have raised families, served their communities and country, lived history and ultimately set the stage for us. We are honored to provide their care, as they make the transition to the golden years, and when it becomes more challenging to care for one's self. From a short-term rehabilitation stay to long term nursing care, each of our clinical programs are designed to reduce hospitalizations so our patients can focus on achieving their individual care plan goals whether it's returning home or staying with us for their long term care needs Our commitment to superior quality of life is evident when you visit our family of centers. At our care center you will meet compassionate and professional team members who understand that finding the right skilled nursing setting and long-term care option could be difficult and confusing and are wanting to make a difference by providing the utmost care to genuinely help our patients and the community around them. If this sounds like a great fit for you, we would love to have you join our wonderful team! Compensation & Benefits: As a growing and essential company, we have many opportunities for growth and development within the medical industry and are committed to providing the resources and training you need. Pay is market competitive and negotiable based on your experience. Full-time employees will be eligible for a variety of comprehensive medical, dental, and vision insurance plans. Full-time employees will be eligible for Tuition Assistance. 401K. The anticipated pay range for candidates who will work in California is $19.75 to $26.00 . The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. We are looking for part-time Certified Nursing Assistants for all shifts. Responsibilities: Use equipment correctly and safely in performing patient/resident care. Follow infection control techniques in performing patient/resident care. Observe and reports signs and symptoms of changes in condition. Prioritize patient/resident activities based on current care needs. Maintain all documentation as required by Federal and State regulations and Company policy. Perform all duties in a safe and efficient manner. Wear safety equipment as required for the job; report any safety hazards and/or accidents to supervisor. Learn to love your job again in a family environment with great staff support and the ability to share your knowledge. Qualifications: New Grads Welcome! A valid CNA license and CPR certifications, or proof that license/certification will be complete or renewed soon. Previous experience in skilled nursing a plus, but not required. Caring team player and customer service focused personality. Ability to multitask and stay organized through daily duties. Submit your application and join our award-winning team! We are an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. INDHP JOB CODE: Miracle Mile

: BHSA Case Manager Reports To: Counseling Director Status: Full-time Regular, Exempt Salary Range: The BHSA (Behavioral Health Service Act) Case Manager provides county contract 24/7 wrap around intensive case management services to Santa Clara County BH referred patients aged 26-59 years with a serious mental illness (SMI) or a serious emotional disturbance (SED). Services may include: assessment, crisis-intervention, plan development, and after-care planning, and ensures patients complete patient satisfaction forms. Additional responsibilities include culturally competent mental health services, statistical tracking, data collection, chart compliance, maintain required caseload and productivity, and assess mental health and housing needs within the community, connect patient to BHSA mental health service teams, secure CalAIM/HUD vouchers, manage Homeless Management Information System data (intakes, logs, exits) with HMIS training and HUD privacy compliance and outreach to American Indians. Duties & Responsibilities: * Responsible for providing 65% FTE direct service productivity to SMI/SED dual-diagnosed clients. (ex: 40 hours per week = 26 contact hours per week) * Participate in a monthly chart review to ensure program compliance * Provides clinically necessary group and individual behavioral health services up to 10 static individuals including evaluation, assessment, crisis intervention, plan development, case management, after-care planning and services * Track statistics, quality improvement and ensure maintenance of required caseload * Quarterly data collection updates * Coordinate outpatient rehabilitation group(s) as applicable * Interface with County staff that coordinate BHSA program support services * Attend weekly group supervision/treatment planning sessions with clinical staff as part of a comprehensive treatment team, contributing to a positive departmental environment * Attend weekly individual supervision sessions with the Counseling Supervisor/Manager * Coordinate client treatment plans with clinical supervisor and assist the Department in establishing and maintaining a network of supportive resources through outreach & referral * Perform documentation of treatment sessions using standardized, best practice in the field * Ability to chart & bill client sessions using OCHIN EPIC EHR system * Assist with integrated service program coordinating and planning * Participate in annual county audit preparation * Write necessary reports and letters on client's behalf * Conduct educational events, trainings and behavioral health promotion as needed * Maintain strictest client confidentiality, except when mandated reporting is required * Will comply with the IHC's HIPAA and Privacy Policies * Attend agency identified mandatory events as assigned * Maintain proper charting and documentation of treatment sessions per county requirements * Maintain contract goals and requirements * Other duties as assigned by the Counseling Director Required Qualifications, Knowledge & Abilities: * Possession of a High School diploma, AA degree highly preferred * Possession of a one of the following packages in the behavioral health field: Associate degree with 6 years of clinical experience, Baccalaureate degree with 4 years of clinical experience, or a Master's degree with 2 years of clinical experience. * Able to read, write and speak English fluently * Knowledge of theory and treatment practices of interpersonal and social problems; community mental health; alcohol and other drug abuse interventions; and community agencies and resources that assist with physical and emotional wellness * Understanding of California mandated reporting laws * Understanding of case management techniques * Ability to work as a clinical team member * Ability to provide public presentations to others in the field * Possession of a current California driver's license, automobile insurance and a clean driving record * Cultural proficiency with American Indians is highly desired * MHRS certification or eligible * Knowledge of general mental health services and California State Rehabilitation Mental Health Option services is helpful Physical Requirements: * Ability to sit, stand and walk for extensive periods of time * Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description * Ability to lift up to 35 pounds * Ability to stoop, squat, or bend frequently * Corrected vision and hearing within normal range to observe and communicate with patients and professional staff Working Conditions: Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced non-profit community health clinic environment. Will need to be able to walk, stoop, bend, lift and carry up to 25 lbs. without aid. Will do extensive work on the computer and the telephone in communicating with staff, responding to inquiries, etc. Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon need. Will need to work independently and meet deadlines while also being an effective team member and collaborating with the agency-wide management team.

: Medical Front Office Receptionist Reports To: Clinic Manager Status: Full-Time Regular, Non-Exempt A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Duties & Responsibilities: * Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments * Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day * Performs data entry of insurance information and processes patient co-payments * Screens new members for assignation to our health center and other eligibility purposes * Complies with IHC's HIPAA and Privacy Rules * Uses efficient and clear communication at all times * Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members * Prepares intake information and initial registration following HIPAA guidelines * When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures * Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs * Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider * Attends and participates in all departmental meetings * Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times * Adheres to Finance policies when registering patients for appointments and labs * Participates as a proactive representative of the Patient Centered Health Home * Performs duties utilizing the Team-Based Approach * Performs other duties as assigned Required Qualifications, Knowledge &Abilities: * Fluent in English and Spanish (ability to read, write, and speak) preferred * Requires a high school diploma or GED * Medical Administration Assistant certificate or similar medical certificate is preferred * Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience * Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred * Excellent customer service skills required * Excellent phone skills required * Previous knowledge of office practices and procedures in the medical field preferred * Ability to follow written and oral instructions * Flexibility, initiative, reliability, and creativity * Familiarity with medical computer software and data entry * Experience using Microsoft Office software packages (Word, Excel, and PowerPoint) * Knowledge of & ability to work with the American Indian community & other minority populations * Ability to maintain strict confidentiality * Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site * Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition * Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment * Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment * Willingness to train in other areas of the Medical department Physical Requirements: * Will be working in a fast paced non-profit community health clinic environment and must be able to: * sit, stand and walk for extensive periods of time; * lift up to 35 pounds; and * stoop, squat, or bend frequently * Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description * Ability to visually observe as well as hear and communicate with patients and professional staff * Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors Working Conditions: * Potential exposure to airborne and blood borne infectious diseases and pathogens * Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need * Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.

: Eligibility & enrollment SpecialistReports To: Front Office Supervisor Status: Full-Time, Non-Exempt This position is responsible for helping clients enroll in health insurance programs; registering new and established patients in IHC services; conducting outreach to established clients at the Indian Health Center (IHC); assisting patients develop payment plans; and backing up the front desk. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Duties & Responsibilities: Meet with new and established medical clients to inform them about the services offered at the IHC and to enroll them into health insurance programs or any available County coverage Greet patients in waiting room and help them to complete forms Conduct outreach calls to all of the IHC's American Indian clients and encourage them to come in and receive services Conduct outreach calls and mailings to new medical managed care enrollees Create an incentive system aimed at reducing the number of no show clients Provide back up to the receptionist and medical records when needed Develop payment plans if needed for clients Compile monthly statistics for the Medical Department's Board Report Will need to prepare the Eligibility report for registration Make new patient registration packets Confirm appointments Check voicemail daily, follow up with calls and make new patient appointments Maintain schedule for Medi-Cal eligibility worker Assist patients with Medi-Cal applications Assist eligible applicants with the Covered California enrollment process Will attend outreach events as needed Participate as a proactive representative of the Patient Centered Health Home Perform duties utilizing the Team-Based Approach Perform other duties as assigned Required Qualifications, Knowledge and Abilities: Associate degree in a medical related field or comparable A minimum of 2 years of experience in a medical setting in a similar position Able to read, write and speak English fluently Bi-lingual in Spanish preferred Knowledge of medical terminology, procedure codes, ICD-9 codes, and medical records handling Trained as Certified Enrollment Counselor for Covered California or willing to complete training within 3 months of being hired Vast knowledge of Federal and State health programs, and Qualified Health Plans of Cover California Working knowledge of computer programs such as Microsoft Window Experience with Electronic Health Records and patient registries Flexibility, initiative, reliability, and creativity Willingness to cross train for reception and medical records Excellent customer service Knowledge of and ability to relate to the American Indian community and other minority populations Possession of a valid California Driver License, automobile insurance, and a clean driving record. Will need to provide this at time of hire Ability to maintain strict confidentiality Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment Physical Requirements: Ability to sit, stand and walk for extensive periods of time Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description Ability to lift up to 35 pounds Ability to stoop, squat, or bend frequently Corrected vision and hearing within normal range to observe and communicate with patients and professional staff Working Conditions: Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions. Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer including minorities, women, disabled and veterans. Approvals/Acknowledgements

Full-time Description A Director of Nursing will lead our nursing team. The Director of Nursing plays a pivotal role in ensuring the delivery of high-quality nursing care to our residents, promoting clinical excellence, and fostering a culture of compassion, professionalism, and continuous improvement. Schedule: Full-Time, Monday - Friday, After Hours, Primary Responsibilities and Duties: Provide leadership and direction to the nursing department, including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and other nursing staff, to ensure the delivery of safe, effective and compassionate care of the residents. Oversee the development and implementation of nursing policies, procedures, and standards of practice, in accordance with regulatory requirements, evidence-based guidelines, and best practices in nursing care. Collaborate with team members, including physicians, therapists, social workers, and administrators, to coordinate resident care, address complex medical needs, and optimize outcomes. Monitor and evaluate nursing services and resident care outcomes, including resident assessments, care planning, medication management, and infection control practices, to identify areas for improvement and ensure compliance with regulatory standards. Provide clinical supervision, mentorship, and support to nursing staff, including ongoing education, training, and performance feedback, to promote professional growth and development. Oversee the recruitment, hiring, orientation, and retention of nursing staff, ensuring adequate staffing levels and skill mix to meet resident needs and maintain quality of care. Educate employees on job expectations, all applicable and current company procedures, polices, and federal, state and local regulations. Assign tasks and ensure quality work and exceptional resident care is being done. Provide feedback to employees on their performance. Establish working hours, schedules, time off, and vacations while ensuring each shift has proper coverage. Set an example by maintaining professionalism and a positive demeanor in the workplace. Participate in quality assurance and performance improvement activities, including root cause analysis, incident reporting, and regulatory survey readiness to identify trends, implement corrective actions, and drive quality outcomes. Act as a liaison with residents, families, and responsible parties to address concerns, provide support, and ensure open communication regarding resident care and service delivery. Manage nursing department budget, resources, and equipment, in collaboration with facility administration, to optimize operational efficiency and cost-effectiveness. Stay informed about current trends, regulations, and best practices, in nursing care, participating in professional organizations, continuing education, and networking opportunities to maintain clinical expertise and leadership skills. Perform all other duties assigned. Requirements Job Qualifications: Registered Nurse (RN) license in the state where work is performed. Minimum of 1 year of nursing experience, with progressive leadership responsibilities in a healthcare or long-term care setting. Strong clinical knowledge and expertise in nursing, including assessment, care planning, medication management, and regulatory compliance. Excellent leadership and management skills, with the ability to inspire, motivate, and empower nursing staff to achieve clinical excellence and resident satisfaction. Effective communication and interpersonal skills with the ability to collaborate with team members, residents, families, and external stakeholders. Knowledge of federal, state and local regulations governing nursing practice and long-term care facilities, including Medicare and Medicaid requirements. Commitment to resident-centered care, quality improvement, and continuous professional development. Ability to build rapport with residents through a compassionate and caring demeanor. Physical Requirements: Work performed in a medical setting due to the need to work directly with residents and staff. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, and twist. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Capability to lift and transfer residents safely, with proper body mechanics and assistance as needed. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. Job requires accepting criticism and dealing calmly and effectively with high-stress situations. The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing. The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Proficiency in performing tasks that require manual dexterity, such as using medical equipment, writing reports, and typing on a computer keyboard. The ability to exert maximum muscle force to lift, push, pull, or carry objects. #AHCjobs Salary Description $140,000 - $160,000 Yearly

Job Description: DENTIST Reports To: Dental Director Status: Part Time, Temporary, On-Call Provides clinical services within the realm of general dentistry and gives health education information and specialty referrals if needed to patients and the community. Helps to supervise the operations of the dental clinic, supervises the dental staff, and makes recommendations to Dental Director for any quality assurance projects. Duties & Responsibilities: * Provides all phases of general dentistry at or above the standard of care * Provides routine and emergency dentistry and refers to specialist if needed/available * Provides dental education and awareness to patients and community * Keeps complete and accurate dental records with good documentation * Ensures adequate follow-up and continuity of care * Learns IHC Policy and Procedures and coding * Knowledge of financial policies and funding source requirements, i.e. FQHC., private insurance, sliding scale, Medi-Cal, EAPC, Diabetes and other grants * Obligated to learn how to manage difficult cases & difficult child patients since patients have a limited access to specialty services * Cross-trained for front desk and assisting functions in case of support staff shortage * Helps dental director carry out projects as directed * Performs other duties as assigned Required Qualifications, Knowledge & Abilities: * Possession of Active Dental License in good standing with the State of California and a DEA license * Successfully completed an American Dental Association accredited dental program (DDS or DMD) * Five or more years of clinical experience in general dentistry * Experience with kids under 6 years & Nitrous Oxide * Experience with difficult extractions & complicated medical histories * Knowledge of standard of care and updates in general dentistry * Knowledge of Infection Control and OSHA requirements * Knowledge and practice of Confidentiality and HIP AA law * Knowledge of Dental Law and ethics * Knowledge of clinic operations

Job Description : Dental Assistant Reports to: Dental Manager Status: Non-Exempt, Permanent BACKGROUND: The Indian Health Center of Santa Clara Valley is a 501(c)3, nonprofit, community health clinic, located in San Jose, California. We serve people from all walks of life, regardless of race, creed, color, religion, sex, sexual orientation or disability and take pride in serving our diverse patients and clients. Besides having a highly talented medical and dental department, the Indian Health Center also has an outstanding counseling department, community wellness center and two WIC (Women Infants and Children) offices, one in San Jose and the other in Mountain View. POSITION SUMMARY: Perform chairside assisting, sterilization and infection control, inventory and ordering, occasional front desk duties, patient education and some outreach, and general support for the dental team. This position requires evening hours. WORKING CONDITIONS : Minimum Qualifications: Dental Assistant Certificate in good standing for DA X-ray license Minimum of 5 years experience in general dentistry, preferably in public health Superlative customer service skills Knowledge of and ability to relate to the American Indian community and other minority populations Fluency in English/Spanish a plus Possession of a current California driver's license and automobile insurance Physical Requirements: Ability to sit for extensive period of time doing computer work and answering the phone Manual and finger dexterity and eye-hand coordination for computer entry Ability to lift up to 35 pounds Ability to stoop, squat or bend frequently Corrected vision and hearing within normal range to observe and communicate with clients and professional staff Working Conditions: Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch break. Additional hours may be required to complete deadlines or projects. Ability to multitask and work in a high stress working environment. Will need to use own transportation to travel picking up food items and setting up for meetings, and errands for agency needs. Preference is given to qualified American Indians/ Alaskan Native in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.

PEDIATRICIAN REPORTS TO: Chief Medical Officer (CMO) STATUS: This is a part-time or full-time position Provides primary care in a Pediatrician clinic setting for the Indian Health Center of Santa Clara Valley (IHC). Ambulatory services only, no E.R., in-patient or on-call required. This position is part or full time with exempt status. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. DUTIES AND RESPONSIBILITIES: Provides culturally competent primary care in a community health clinic serving American Indian/Alaska Native and other low-income populations Assists in the IHC's chronic disease and health management programs Provides instruction and training to medical staff as needed Will provide for the physical, emotional, and social health of infants, children, teenagers, and young adults Diagnose, treat, and help to prevent diseases and injuries to young people Involves treating common infectious diseases, minor injuries, and immunizations Follow and administer care to patients from infancy through young adulthood Submits reports as necessary Provides emergency services when appropriate Makes referrals to appropriate sub-specialists for specialized examination, diagnosis, and treatment Coordinates with other departments to insure adequate follow up and continuity of care Works with other clinic health professionals in providing comprehensive high quality care to patients Participate as a proactive representative of the Patient Centered Health Home Perform duties utilizing the Team-Based Approach Performs other duties as assigned MINIMUM QUALIFICATIONS: Possession of Medical Doctor degree or D.O. degree from an accredited college or university required Board certified or eligible in Pediatrics One year of clinical experience in a clinic environment Must be insurable for liability as a Pediatrician Current knowledge and skills in pediatrics Ability to maintain good working relationships with staff “Indian Health Center is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Minorities, women, protected veterans, and qualified individuals with disabilities are encouraged to apply. Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a).” “If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Roland Acupido by phone at ************.”

: Medical Assistant

JOB TITLE: FAMILY PRACTICE or IM PHYSICIAN REPORTS TO: Medical Director STATUS: Full-Time/Part-time, Exempt Provides primary care in a Family Practice setting. Ambulatory services only, no E.R., in-patient, or on-call required. DUTIES AND RESPONSIBILITIES: Provides primary care to adults with an emphasis on healing maintenance and preventive care. Provides routine prenatal care. Performs charting. Assists in conducting Quality Assurance reviews. Performs other duties that may be required to insure the effective operation of the clinic. Complies with the IHC' HIPPA and Privacy Policies. Assists in the IHC's chronic disease and health management programs. Provides family planning and women's health services. Provides care to adolescents. Plans, develops and implements a health education program for patients. Performs other duties as assigned. MINIMUM QUALIFICATIONS: Possession of Medical Doctor degree or D.O. degree. One year of clinical experience in a clinic environment. H-1 B Visa acceptable. Possession of CA Medical License in good standing. Must be insurable for liability as a General Practitioner. Current knowledge and skills in pediatric, adult primary care, and ambulatory OB/GYN. Ability to relate to the Indian Community. Ability to maintain good working relationships with fellow workers. A strong commitment to care for an under served population. “Indian Health Center is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Minorities, women, protected veterans, and qualified individuals with disabilities are encouraged to apply. Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a).” “If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Roland Acupido by phone at ************.”

: BHSA Case Manager Reports To: Counseling Director Status: Full-time Regular, Exempt Salary Range: The BHSA (Behavioral Health Service Act) Case Manager provides county contract 24/7 wrap around intensive case management services to Santa Clara County BH referred patients aged 26-59 years with a serious mental illness (SMI) or a serious emotional disturbance (SED). Services may include: assessment, crisis-intervention, plan development, and after-care planning, and ensures patients complete patient satisfaction forms. Additional responsibilities include culturally competent mental health services, statistical tracking, data collection, chart compliance, maintain required caseload and productivity, and assess mental health and housing needs within the community, connect patient to BHSA mental health service teams, secure CalAIM/HUD vouchers, manage Homeless Management Information System data (intakes, logs, exits) with HMIS training and HUD privacy compliance and outreach to American Indians. Duties & Responsibilities: Responsible for providing 65% FTE direct service productivity to SMI/SED dual-diagnosed clients. (ex: 40 hours per week = 26 contact hours per week) Participate in a monthly chart review to ensure program compliance Provides clinically necessary group and individual behavioral health services up to 10 static individuals including evaluation, assessment, crisis intervention, plan development, case management, after-care planning and services Track statistics, quality improvement and ensure maintenance of required caseload Quarterly data collection updates Coordinate outpatient rehabilitation group(s) as applicable Interface with County staff that coordinate BHSA program support services Attend weekly group supervision/treatment planning sessions with clinical staff as part of a comprehensive treatment team, contributing to a positive departmental environment Attend weekly individual supervision sessions with the Counseling Supervisor/Manager Coordinate client treatment plans with clinical supervisor and assist the Department in establishing and maintaining a network of supportive resources through outreach & referral Perform documentation of treatment sessions using standardized, best practice in the field Ability to chart & bill client sessions using OCHIN EPIC EHR system Assist with integrated service program coordinating and planning Participate in annual county audit preparation Write necessary reports and letters on client's behalf Conduct educational events, trainings and behavioral health promotion as needed Maintain strictest client confidentiality, except when mandated reporting is required Will comply with the IHC's HIPAA and Privacy Policies Attend agency identified mandatory events as assigned Maintain proper charting and documentation of treatment sessions per county requirements Maintain contract goals and requirements Other duties as assigned by the Counseling Director Required Qualifications, Knowledge & Abilities: Possession of a High School diploma, AA degree highly preferred Possession of a one of the following packages in the behavioral health field: Associate degree with 6 years of clinical experience, Baccalaureate degree with 4 years of clinical experience, or a Master's degree with 2 years of clinical experience. Able to read, write and speak English fluently Knowledge of theory and treatment practices of interpersonal and social problems; community mental health; alcohol and other drug abuse interventions; and community agencies and resources that assist with physical and emotional wellness Understanding of California mandated reporting laws Understanding of case management techniques Ability to work as a clinical team member Ability to provide public presentations to others in the field Possession of a current California driver's license, automobile insurance and a clean driving record Cultural proficiency with American Indians is highly desired MHRS certification or eligible Knowledge of general mental health services and California State Rehabilitation Mental Health Option services is helpful Physical Requirements: Ability to sit, stand and walk for extensive periods of time Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description Ability to lift up to 35 pounds Ability to stoop, squat, or bend frequently Corrected vision and hearing within normal range to observe and communicate with patients and professional staff Working Conditions: Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced non-profit community health clinic environment. Will need to be able to walk, stoop, bend, lift and carry up to 25 lbs. without aid. Will do extensive work on the computer and the telephone in communicating with staff, responding to inquiries, etc. Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon need. Will need to work independently and meet deadlines while also being an effective team member and collaborating with the agency-wide management team.

Voted one of the best companies to work for by Modern Healthcare Magazine: Miracle Mile Healthcare Center is an award winning family company providing healthcare services including skilled nursing, assisted living and senior living communities. We believe that seniors are extraordinary people. Their lives are filled with achievements, contributions and wisdom. They have raised families, served their communities and country, lived history and ultimately set the stage for us. We are honored to provide their care, as they make the transition to the golden years, and when it becomes more challenging to care for one's self. From a short-term rehabilitation stay to long term nursing care, each of our clinical programs are designed to reduce hospitalizations so our patients can focus on achieving their individual care plan goals whether it's returning home or staying with us for their long term care needs Our commitment to superior quality of life is evident when you visit our family of centers. At our care center you will meet compassionate and professional team members who understand that finding the right skilled nursing setting and long-term care option could be difficult and confusing and are wanting to make a difference by providing the utmost care to genuinely help our patients and the community around them. If this sounds like a great fit for you, we would love to have you join our wonderful team! Compensation & Benefits: As a growing and essential company, we have many opportunities for growth and development within the medical industry and are committed to providing the resources and training you need. Pay is market competitive and negotiable based on your experience. Full-time employees will be eligible for a variety of comprehensive medical, dental, and vision insurance plans. Full-time employees will be eligible for Tuition Assistance. 401K. The anticipated pay range for candidates who will work in California is $35.00 to $42.00 . The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. We are looking for part-time Licensed Vocational Nurse (LVN) for all shifts. Responsibilities: Takes and records temperatures, respiration, and pulse. Administers medications prescribed by physician. Sets up treatment trays, prepares instruments and other equipment, accompanies and assists physician with treatments. Maintains records reflecting community members' condition, medication, and treatments. Assists in maintaining a physical, social and psychological environment which will be conducive to the best interest and welfare of community members. Maintains a working knowledge of resident's condition at all times. Qualifications: New Grads Welcome! A valid California LVN license, or proof that license will be complete or renewed soon. Previous experience in skilled nursing a plus, but not required. Caring team player and customer service focused personality. Ability to multitask and stay organized through daily duties. Submit your application and join our award-winning team! We are an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. INDHP

: Medical Front Office Receptionist Reports To : Clinic Manager Status : Full-Time Regular, Non-Exempt : A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Duties & Responsibilities : Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day Performs data entry of insurance information and processes patient co-payments Screens new members for assignation to our health center and other eligibility purposes Complies with IHC's HIPAA and Privacy Rules Uses efficient and clear communication at all times Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members Prepares intake information and initial registration following HIPAA guidelines When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider Attends and participates in all departmental meetings Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times Adheres to Finance policies when registering patients for appointments and labs Participates as a proactive representative of the Patient Centered Health Home Performs duties utilizing the Team-Based Approach Performs other duties as assigned Required Qualifications, Knowledge &Abilities : Fluent in English and Spanish (ability to read, write, and speak) preferred Requires a high school diploma or GED Medical Administration Assistant certificate or similar medical certificate is preferred Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred Excellent customer service skills required Excellent phone skills required Previous knowledge of office practices and procedures in the medical field preferred Ability to follow written and oral instructions Flexibility, initiative, reliability, and creativity Familiarity with medical computer software and data entry Experience using Microsoft Office software packages (Word, Excel, and PowerPoint) Knowledge of & ability to work with the American Indian community & other minority populations Ability to maintain strict confidentiality Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment Willingness to train in other areas of the Medical department Physical Requirements : Will be working in a fast paced non-profit community health clinic environment and must be able to: sit, stand and walk for extensive periods of time; lift up to 35 pounds; and stoop, squat, or bend frequently Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description Ability to visually observe as well as hear and communicate with patients and professional staff Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors Working Conditions: Potential exposure to airborne and blood borne infectious diseases and pathogens Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.

Job DescriptionDescription: A Director of Nursing will lead our nursing team. The Director of Nursing plays a pivotal role in ensuring the delivery of high-quality nursing care to our residents, promoting clinical excellence, and fostering a culture of compassion, professionalism, and continuous improvement. Schedule: Full-Time, Monday - Friday, After Hours, Primary Responsibilities and Duties: Provide leadership and direction to the nursing department, including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and other nursing staff, to ensure the delivery of safe, effective and compassionate care of the residents. Oversee the development and implementation of nursing policies, procedures, and standards of practice, in accordance with regulatory requirements, evidence-based guidelines, and best practices in nursing care. Collaborate with team members, including physicians, therapists, social workers, and administrators, to coordinate resident care, address complex medical needs, and optimize outcomes. Monitor and evaluate nursing services and resident care outcomes, including resident assessments, care planning, medication management, and infection control practices, to identify areas for improvement and ensure compliance with regulatory standards. Provide clinical supervision, mentorship, and support to nursing staff, including ongoing education, training, and performance feedback, to promote professional growth and development. Oversee the recruitment, hiring, orientation, and retention of nursing staff, ensuring adequate staffing levels and skill mix to meet resident needs and maintain quality of care. Educate employees on job expectations, all applicable and current company procedures, polices, and federal, state and local regulations. Assign tasks and ensure quality work and exceptional resident care is being done. Provide feedback to employees on their performance. Establish working hours, schedules, time off, and vacations while ensuring each shift has proper coverage. Set an example by maintaining professionalism and a positive demeanor in the workplace. Participate in quality assurance and performance improvement activities, including root cause analysis, incident reporting, and regulatory survey readiness to identify trends, implement corrective actions, and drive quality outcomes. Act as a liaison with residents, families, and responsible parties to address concerns, provide support, and ensure open communication regarding resident care and service delivery. Manage nursing department budget, resources, and equipment, in collaboration with facility administration, to optimize operational efficiency and cost-effectiveness. Stay informed about current trends, regulations, and best practices, in nursing care, participating in professional organizations, continuing education, and networking opportunities to maintain clinical expertise and leadership skills. Perform all other duties assigned. Requirements: Job Qualifications: Registered Nurse (RN) license in the state where work is performed. Minimum of 1 year of nursing experience, with progressive leadership responsibilities in a healthcare or long-term care setting. Strong clinical knowledge and expertise in nursing, including assessment, care planning, medication management, and regulatory compliance. Excellent leadership and management skills, with the ability to inspire, motivate, and empower nursing staff to achieve clinical excellence and resident satisfaction. Effective communication and interpersonal skills with the ability to collaborate with team members, residents, families, and external stakeholders. Knowledge of federal, state and local regulations governing nursing practice and long-term care facilities, including Medicare and Medicaid requirements. Commitment to resident-centered care, quality improvement, and continuous professional development. Ability to build rapport with residents through a compassionate and caring demeanor. Physical Requirements: Work performed in a medical setting due to the need to work directly with residents and staff. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, and twist. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Capability to lift and transfer residents safely, with proper body mechanics and assistance as needed. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. Job requires accepting criticism and dealing calmly and effectively with high-stress situations. The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing. The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Proficiency in performing tasks that require manual dexterity, such as using medical equipment, writing reports, and typing on a computer keyboard. The ability to exert maximum muscle force to lift, push, pull, or carry objects. #AHCjobs

Job Description Voted one of the best companies to work for by Modern Healthcare Magazine: Miracle Mile Healthcare Center is an award winning family company providing healthcare services including skilled nursing, assisted living and senior living communities. We believe that seniors are extraordinary people. Their lives are filled with achievements, contributions and wisdom. They have raised families, served their communities and country, lived history and ultimately set the stage for us. We are honored to provide their care, as they make the transition to the golden years, and when it becomes more challenging to care for one's self. From a short-term rehabilitation stay to long term nursing care, each of our clinical programs are designed to reduce hospitalizations so our patients can focus on achieving their individual care plan goals whether it's returning home or staying with us for their long term care needs Our commitment to superior quality of life is evident when you visit our family of centers. At our care center you will meet compassionate and professional team members who understand that finding the right skilled nursing setting and long-term care option could be difficult and confusing and are wanting to make a difference by providing the utmost care to genuinely help our patients and the community around them. If this sounds like a great fit for you, we would love to have you join our wonderful team! Compensation & Benefits: As a growing and essential company, we have many opportunities for growth and development within the medical industry and are committed to providing the resources and training you need. Pay is market competitive and negotiable based on your experience. Full-time employees will be eligible for a variety of comprehensive medical, dental, and vision insurance plans. Full-time employees will be eligible for Tuition Assistance. 401K. The anticipated pay range for candidates who will work in California is $19.75 to $26.00 . The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. We are looking for part-time Certified Nursing Assistants for all shifts. Responsibilities: Use equipment correctly and safely in performing patient/resident care. Follow infection control techniques in performing patient/resident care. Observe and reports signs and symptoms of changes in condition. Prioritize patient/resident activities based on current care needs. Maintain all documentation as required by Federal and State regulations and Company policy. Perform all duties in a safe and efficient manner. Wear safety equipment as required for the job; report any safety hazards and/or accidents to supervisor. Learn to love your job again in a family environment with great staff support and the ability to share your knowledge. Qualifications: New Grads Welcome! A valid CNA license and CPR certifications, or proof that license/certification will be complete or renewed soon. Previous experience in skilled nursing a plus, but not required. Caring team player and customer service focused personality. Ability to multitask and stay organized through daily duties. Submit your application and join our award-winning team! We are an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. INDHP

Job Description: DENTIST Reports To: Dental Director Status : Part Time, Temporary, On-Call Provides clinical services within the realm of general dentistry and gives health education information and specialty referrals if needed to patients and the community. Helps to supervise the operations of the dental clinic, supervises the dental staff, and makes recommendations to Dental Director for any quality assurance projects. Duties & Responsibilities: Provides all phases of general dentistry at or above the standard of care Provides routine and emergency dentistry and refers to specialist if needed/available Provides dental education and awareness to patients and community Keeps complete and accurate dental records with good documentation Ensures adequate follow-up and continuity of care Learns IHC Policy and Procedures and coding Knowledge of financial policies and funding source requirements, i.e. FQHC., private insurance, sliding scale, Medi-Cal, EAPC, Diabetes and other grants Obligated to learn how to manage difficult cases & difficult child patients since patients have a limited access to specialty services Cross-trained for front desk and assisting functions in case of support staff shortage Helps dental director carry out projects as directed Performs other duties as assigned Required Qualifications, Knowledge & Abilities: Possession of Active Dental License in good standing with the State of California and a DEA license Successfully completed an American Dental Association accredited dental program (DDS or DMD) Five or more years of clinical experience in general dentistry Experience with kids under 6 years & Nitrous Oxide Experience with difficult extractions & complicated medical histories Knowledge of standard of care and updates in general dentistry Knowledge of Infection Control and OSHA requirements Knowledge and practice of Confidentiality and HIP AA law Knowledge of Dental Law and ethics Knowledge of clinic operations

Job Description: Medical Assistant Reports To: Back Office Supervisor Status: Full-Time, Non-Exempt The Back Office Supervisor oversees the team of Medical Assistants, who are responsible for preparing patients to be examined, setting up exam rooms, performing in-house labs, and conducting frequent recalls for various tests among other duties. In addition, the position has supervisory and administrative responsibilities as an assistant to the Medical Clinic Manager. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Position Summary: The Medical Assistant assists the physician(s) in preparing patients to be examined, and for setting up the examining rooms. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Duties & Responsibilities: Sets up the examining rooms and prepares patients to be seen by the medical provider Performs routine back office clinical tasks as follows: Vital signs, chief complaints Simple Lab: HET, AU, UPT, EKG and others as needed Keeps instruments and examining rooms clean and orderly Sterilizes instruments Knowledgeable about daily procedures as per available protocols Assisting providers during scope exams or procedures Assists in obtaining data or reports for keeping monthly statistics Assists in other supportive services as necessary for the orderly flow of patients, such as, keeping charts orderly, assists in pulling and filing charts, as needed Attends regular staff meetings Assists patients with filling out questionnaires Is knowledgeable about immunization schedules workflow protocols, safe administration techniques , storage and handling ,correct IZ documentation, and collects appropriate data for entry into the computer for follow-up of immunizations Assists with tracking and rescheduling of patients as per protocol Is knowledgeable about patient education handouts Comply with IHC's HIPAA, and Privacy's Policies Participate as a proactive representative of the Patient Centered Health Home Perform duties utilizing the Team-Based Approach Performs other duties as assigned Required Qualifications, Knowledge & Abilities: High school degree or equivalent required with a medical assistant certification or upon successful completion of an externship at IHC Fluent in English/Spanish and computer skills a plus A minimum of two years experience working as a medical assistant in a health care setting Ability to lift and carry 20 lbs required Ability to stand and/or walk for extended periods of time required Excellent organizational and customer service skills Ability to follow written and oral instructions and learn new procedures quickly Ability to stay calm while working quickly and with a high degree of accuracy Flexibility, initiative, and reliability Knowledge of & ability to work with the American Indian community & other minority populations Ability to maintain strict confidentiality Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment Physical Requirements: Ability to sit, stand and walk for extensive periods of time Manual and finger dexterity and eye-hand coordination for nursing care Ability to lift up to 35 pounds Ability to stoop, squat, or bend frequently Corrected vision and hearing within normal range to observe and communicate with patients and professional staff Working Conditions: Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions. Preference is given to qualified American Indians/Alaskan Native in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer including minorities, women, disabled and veterans. . Benefits: Eligibility for benefits depends on the type of position and whether the position is full-time, part-time, or on-call. Contact us for more information on the specific benefits offered. Some of the most popular benefits include: Paid Holidays Health Insurance Benefits Continuing Education Employee Assistance Leave for the Care of Family Members Flexible Spending Accounts Life Insurance Long-Term Disability Insurance Paid Time Off Wellness Program Due to the large volume of resumes received, we are unable to acknowledge receipt of all applications. Candidates who meet specific qualifications will be contacted during the course of this search.

Voted one of the best companies to work for by Modern Healthcare Magazine: Miracle Mile Healthcare Center is an award winning family company providing healthcare services including skilled nursing, assisted living and senior living communities. We believe that seniors are extraordinary people. Their lives are filled with achievements, contributions and wisdom. They have raised families, served their communities and country, lived history and ultimately set the stage for us. We are honored to provide their care, as they make the transition to the golden years, and when it becomes more challenging to care for one's self. From a short-term rehabilitation stay to long term nursing care, each of our clinical programs are designed to reduce hospitalizations so our patients can focus on achieving their individual care plan goals whether it's returning home or staying with us for their long term care needs Our commitment to superior quality of life is evident when you visit our family of centers. At our care center you will meet compassionate and professional team members who understand that finding the right skilled nursing setting and long-term care option could be difficult and confusing and are wanting to make a difference by providing the utmost care to genuinely help our patients and the community around them. If this sounds like a great fit for you, we would love to have you join our wonderful team! Compensation & Benefits: As a growing and essential company, we have many opportunities for growth and development within the medical industry and are committed to providing the resources and training you need. Pay is market competitive and negotiable based on your experience. Full-time employees will be eligible for a variety of comprehensive medical, dental, and vision insurance plans. Full-time employees will be eligible for Tuition Assistance. 401K. The anticipated pay range for candidates who will work in California is $48.00 to $55.00 hourly . The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. We are looking for full-time Registered Nurse (RN) for the AM shift. Responsibilities: Evaluates and monitors patient's response to therapeutic regimen as an ongoing process and addresses findings appropriately findings appropriately. Evaluates and monitors the quality of assigned patients' care. Follows up when quality concerns are identified. Documents patient's response to nursing interventions related to actual nursing diagnoses / problems. Evaluates the patient / family level of understanding and alters teaching methodology to improve learning. Updates / revises plan of care based on the effectiveness of interventions and patients' change in status as recognized in ongoing patient assessments / reassessment. Qualifications: New Grads Welcome! A valid California RN license, or proof that license will be complete or renewed soon. Previous experience in skilled nursing a plus, but not required. Caring team player and customer service focused personality. Ability to multitask and stay organized through daily duties. Submit your application and join our award-winning team! We are an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. INDHP JOB CODE: Miracle Mile

: Medical Front Office Receptionist Reports To: Clinic Manager Status: Full-Time Regular, Non-Exempt A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery. Duties & Responsibilities: Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day Performs data entry of insurance information and processes patient co-payments Screens new members for assignation to our health center and other eligibility purposes Complies with IHC's HIPAA and Privacy Rules Uses efficient and clear communication at all times Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members Prepares intake information and initial registration following HIPAA guidelines When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider Attends and participates in all departmental meetings Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times Adheres to Finance policies when registering patients for appointments and labs Participates as a proactive representative of the Patient Centered Health Home Performs duties utilizing the Team-Based Approach Performs other duties as assigned Required Qualifications, Knowledge &Abilities: Fluent in English and Spanish (ability to read, write, and speak) preferred Requires a high school diploma or GED Medical Administration Assistant certificate or similar medical certificate is preferred Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred Excellent customer service skills required Excellent phone skills required Previous knowledge of office practices and procedures in the medical field preferred Ability to follow written and oral instructions Flexibility, initiative, reliability, and creativity Familiarity with medical computer software and data entry Experience using Microsoft Office software packages (Word, Excel, and PowerPoint) Knowledge of & ability to work with the American Indian community & other minority populations Ability to maintain strict confidentiality Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment Willingness to train in other areas of the Medical department Physical Requirements: Will be working in a fast paced non-profit community health clinic environment and must be able to: sit, stand and walk for extensive periods of time; lift up to 35 pounds; and stoop, squat, or bend frequently Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description Ability to visually observe as well as hear and communicate with patients and professional staff Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors Working Conditions: Potential exposure to airborne and blood borne infectious diseases and pathogens Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.