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Become A MIS Specialist

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Working As A MIS Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $50,536

    Average Salary

What Does A MIS Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A MIS Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Systems Specialist 4.1 years
Staff Specialist 3.7 years
MIS Specialist 3.0 years
MIS Assistant 3.0 years
MIS Technician 2.6 years
Support Specialist 2.3 years
Top Careers Before MIS Specialist
Consultant 5.6%
Specialist 4.7%
Analyst 4.7%
Supervisor 3.7%
Internship 3.7%
Programmer 3.7%
Top Careers After MIS Specialist
Consultant 9.9%

Do you work as a MIS Specialist?

MIS Specialist Demographics

Gender

Male

62.4%

Female

34.0%

Unknown

3.6%
Ethnicity

White

56.5%

Hispanic or Latino

16.7%

Asian

11.8%

Black or African American

10.3%

Unknown

4.8%
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Foreign Languages Spoken

Spanish

40.0%

Chinese

20.0%

Hakka

10.0%

German

10.0%

Carrier

10.0%

Arabic

10.0%
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MIS Specialist Education

Schools

University of Phoenix

15.4%

University of Texas at Arlington

5.1%

Florida Institute of Technology-Melbourne

5.1%

Sacred Heart University

5.1%

University of Central Florida

5.1%

Stevens-Henager College (Murray)

5.1%

Community College of the Air Force

5.1%

California State University - Fullerton

5.1%

Webster University

5.1%

University of Illinois at Chicago

5.1%

Strayer University

5.1%

Regis University

5.1%

University of Nevada - Las Vegas

5.1%

Wisconsin Indianhead Technical College

5.1%

Craven Community College

5.1%

Syracuse University

2.6%

University of Northern Colorado

2.6%

Lincoln Technical Institute

2.6%

Northeastern State University

2.6%

University of Maryland - University College

2.6%
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Majors

Business

23.3%

Computer Information Systems

15.0%

Computer Science

10.5%

Information Technology

9.0%

Management Information Systems

6.0%

Computer Engineering

4.5%

Political Science

3.8%

Computer Networking

3.0%

Education

3.0%

Management

2.3%

Medical Technician

2.3%

Finance

2.3%

Accounting

2.3%

Legal Support Services

2.3%

Electrical Engineering

2.3%

Information Systems

2.3%

Electrical Engineering Technology

1.5%

Mathematics

1.5%

Psychology

1.5%

Information Sciences

1.5%
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Degrees

Bachelors

38.7%

Other

21.1%

Masters

17.6%

Associate

12.6%

Certificate

6.5%

Diploma

2.5%

Doctorate

1.0%
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Real MIS Specialist Salaries

Job Title Company Location Start Date Salary
MIS Specialist Technovix, Inc. Los Angeles, CA Oct 01, 2012 $87,946
MIS Specialist California Market LLC/Beverly World Industries, I Los Angeles, CA Mar 01, 2011 $86,277
MIS Specialist MK Lending Corp. Los Angeles, CA Oct 15, 2009 $83,188
MIS Specialist BNA Textile, Inc. Los Angeles, CA Oct 01, 2010 $83,188
MIS Specialist Rhapsody Clothing, Inc. Los Angeles, CA Sep 22, 2010 $83,188
MIS Specialist Ampro Computers, Inc. San Jose, CA Aug 08, 2016 $81,520
MIS Specialist California Market LLC/Beverly World Industries, I Los Angeles, CA Feb 15, 2011 $80,391
MIS Specialist New Star Realty, Inc. Los Angeles, CA Mar 01, 2011 $80,391
MIS Specialist California Market LLC/Beverly World Industries, I Los Angeles, CA Mar 01, 2011 $80,391
MIS Specialist Q-Edge Corporation Industry, CA Nov 01, 2011 $75,000
MIS Specialist 1 The Hackett Group, Inc. Conshohocken, PA Sep 24, 2010 $70,000
MIS Specialist Dsecargonet USA Inc. Torrance, CA Oct 01, 2011 $68,000
MIS Specialist BCL Technologies, Inc. San Jose, CA Oct 01, 2012 $60,000
Industrial MIS Specialist Sit Tech Co., Ltd. Austin, TX Aug 31, 2016 $60,000
Industrial MIS Specialist Sit Tech Co., Ltd. Austin, TX Jan 09, 2016 $60,000
MIS Specialist Ampro Computers Inc. San Jose, CA Sep 01, 2013 $60,000
MIS Specialist Twintech Industry, Inc. Los Alamitos, CA Oct 01, 2013 $60,000
MIS Specialist American Portwell Technology Inc. Fremont, CA May 17, 2010 $60,000
MIS Specialist Summerwood Corp Lancaster, CA Oct 01, 2011 $59,793
MIS Specialist Dsecargonet USA, Inc. Torrance, CA Sep 02, 2012 $59,793
MIS Specialist A Plus International Inc. Chino, CA Oct 01, 2010 $52,800
MIS Specialist Korchina Buena Park, CA Sep 07, 2015 $51,591
Project MIS Specialist Promedia Telecom San Diego, CA Feb 12, 2010 $51,522
MIS Specialist Elecoco, Inc. Los Angeles, CA Oct 01, 2012 $50,985
MIS Specialist-Database Administrator Feather River College Quincy, CA Jun 21, 2016 $49,236 -
$59,796
MIS Specialist ETO Precision of America, Inc. Arlington Heights, IL Jan 01, 2011 $48,544
Industrial MIS Specialist Sit Tech Co., Ltd. Austin, TX Sep 01, 2013 $48,000
MIS Specialist Choice Lending Co. Arlington Heights, IL May 10, 2010 $48,000

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Top Skills for A MIS Specialist

  1. Customer Service
  2. Data Entry
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Managed Collections/Customer Service Gap Analysis Project with senior management to identify gaps in published CitiSource procedures.
  • Provided advice and technical support for complete conversion of mortgage processing system.
  • Generated periodic reports based on the statistical analysis of the data using SQL server Reporting service (SSRS).
  • Conducted nightly and weekly backup of system files following established protocol.
  • Upgraded Files and Print servers from Microsoft Windows 2003R2 to Microsoft Windows 2008R2.

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Top 10 Best States for MIS Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. Rhode Island
  6. New Jersey
  7. Minnesota
  8. Virginia
  9. Colorado
  10. Connecticut
  • (565 jobs)
  • (1,145 jobs)
  • (117 jobs)
  • (102 jobs)
  • (133 jobs)
  • (887 jobs)
  • (774 jobs)
  • (1,908 jobs)
  • (730 jobs)
  • (349 jobs)

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