What does a mis specialist do?
Mis specialist responsibilities
Here are examples of responsibilities from real mis specialist resumes:
- Lead effort to develop and maintain client's database by customizing existing computer information systems to support operating objectives.
- Provide LAN support using Novell Netware.
- Change control, firewalls, application proxies & DNS, DHCP, SNMP, patch panels, sniffers and scanners.
- Implement LAN user space limit to prevent disk-full capacity situations.
- Create HTML forms for the OnBase system that enable users to upload additional information.
- Assist all PACS vendors throughout the organization for implementation, interfacing, circuits, vpn s, and connectivity.
- Install & maintain desktop PC's, laptops, printers, modems, copiers, faxes & site security system.
- Develop PC and equipment specifications for purchasing.
- Initiate and implement projects for cost reduction, productivity improvement, and increase equipment availability/reliability and to meet ISO compliance.
- Handle password security for all agency personnel to adhere to HIPAA standards.
- Analyze processes and policies to document compliance with Sarbanes-Oxley (SOX) and HIPAA.
- Provide technical support on both microcomputers and computer programs.
Mis specialist skills and personality traits
We calculated that 26% of MIS Specialists are proficient in Technical Support, Software Inventory, and Customer Service. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of MIS Specialists that have these skills listed on their resume here:
- Technical Support, 26%
Provide in-person and phone technical support to 99 users in 5 cities while earning 2 annual bank-wide customer service award nominations.
- Software Inventory, 16%
Performed necessary research on specifications and ordered hardware and software inventory required to be fully functional.
- Customer Service, 8%
Trained MIS Specialist and Customer Service Representation.
- Bar Code Readers, 8%
Ensured the facility staff is trained properly on bar code readers and specific program time and attendance reports.
- Access Database, 5%
Developed and maintained Microsoft Access databases.
- SQL Server, 3%
Generated periodic reports based on the statistical analysis of the data using SQL server Reporting service (SSRS).
Common skills that a mis specialist uses to do their job include "technical support," "software inventory," and "customer service." You can find details on the most important mis specialist responsibilities below.
Customer-service skills. The most essential soft skill for a mis specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a mis specialist resume shows how their duties depend on customer-service skills: "managed collections/customer service gap analysis project with senior management to identify gaps in published citisource procedures. "
Listening skills. Another essential skill to perform mis specialist duties is listening skills. Mis specialists responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Mis specialists also use listening skills in their role according to a real resume snippet: "communicated with denver data center concerning sql errors and other technical issues, that could not be resolved locally. "
Speaking skills. Another skill that relates to the job responsibilities of mis specialists is speaking skills. This skill is critical to many everyday mis specialist duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "addressed any major hardware/software problems or defective product issues with vendors or escalated further to service technicians as needed. "
Problem-solving skills. A big part of what mis specialists do relies on "problem-solving skills." You can see how essential it is to mis specialist responsibilities because "support workers must identify both simple and complex computer problems, analyze them, and solve them." Here's an example of how this skill is used from a resume that represents typical mis specialist tasks: "performed hardware and software upgrades; troubleshot and resolved hardware/software issues; continually reviewed the effectiveness of the anti-virus programs. "
Writing skills. Another common skill required for mis specialist responsibilities is "writing skills." This skill comes up in the duties of mis specialists all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real mis specialist resume shows how this skill is central to what a mis specialist does: "work activities include technical support, training, testing, writing technical documentation, and conducting post implementation audits. "
The three companies that hire the most mis specialists are:
- The GEO Group3 mis specialists jobs
- New American Funding1 mis specialists jobs
- Oaks Integrated Care1 mis specialists jobs
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Compare different mis specialists
Mis specialist vs. Information technology specialist
An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.
There are some key differences in the responsibilities of each position. For example, mis specialist responsibilities require skills like "software inventory," "bar code readers," "access database," and "print servers." Meanwhile a typical information technology specialist has skills in areas such as "database," "dod," "system software," and "switches." This difference in skills reveals the differences in what each career does.
Information technology specialists earn the highest salaries when working in the technology industry, with an average yearly salary of $84,905. On the other hand, mis specialists are paid more in the manufacturing industry with an average salary of $61,518.The education levels that information technology specialists earn slightly differ from mis specialists. In particular, information technology specialists are 2.1% less likely to graduate with a Master's Degree than a mis specialist. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Mis specialist vs. Technology services specialist
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
In addition to the difference in salary, there are some other key differences worth noting. For example, mis specialist responsibilities are more likely to require skills like "software inventory," "bar code readers," "access database," and "sql server." Meanwhile, a technology services specialist has duties that require skills in areas such as "technical service," "patients," "customer satisfaction," and "project management." These differences highlight just how different the day-to-day in each role looks.
Technology services specialists earn a higher average salary than mis specialists. But technology services specialists earn the highest pay in the manufacturing industry, with an average salary of $71,116. Additionally, mis specialists earn the highest salaries in the manufacturing with average pay of $61,518 annually.technology services specialists earn similar levels of education than mis specialists in general. They're 2.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for mis specialists in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Mis specialist vs. Application support specialist
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from mis specialist resumes include skills like "software inventory," "bar code readers," "access database," and "print servers," whereas an application support specialist is more likely to list skills in "java," "application issues," "hr," and "strong problem-solving. "
Application support specialists earn the best pay in the finance industry, where they command an average salary of $98,607. Mis specialists earn the highest pay from the manufacturing industry, with an average salary of $61,518.When it comes to education, application support specialists tend to earn similar degree levels compared to mis specialists. In fact, they're 3.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Mis specialist vs. Technical support specialist
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Updated January 8, 2025
