Mission Neighborhood Health Center jobs in San Francisco, CA

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Security Guard On-Call role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Facilities Manager and is an On-Call/As-Needed Non-Exempt role with a starting hourly range of $22.38 - $24.05. Primary Objective: The On-Call Security Guard works with the general public, medical personnel, patients, employees, and others regarding security regulations; maintains order, enforces ordinances, rules, and regulations, and protects life and property to ensure a safe and secure environment for patients, employees, and visitors. Essential Functions/Responsibilities: * Patrols and checks security of building and grounds; handles or reports hazardous conditions, unusual circumstances, and malfunctions of physical facility. * Directs traffic, enforces automobile parking regulations and issues Center parking citations as necessary. * Monitors and authorizes entrance and departure of employees, patients, and other persons to guard against theft and maintain security of premises. * Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized or volatile persons. * Circulates among visitors, patients, and employees to preserve order and protect property. * Gives information and directs Center personnel and the general public; locates persons or property. * Ensures maximum safety levels, including clear, non-hazardous walkways and passages throughout the facility. * Takes charge at the scene of Center emergencies; controls crowds or assemblies within the confines of the Center; investigates and makes written reports of accidents, property damage, fires, law violations, disturbances of the peace and other incidents; gathers evidence and appears in court as a witness if required. * Safely transport sensitive or confidential documents as required. * Manage the sending and tracking of certified mail, including sensitive or confidential documents * Operate company vehicle or cart (if applicable) in compliance with safety regulations. * Assist with loading and unloading duties as needed. Core Competencies: Attention to Detail * Double-checks the accuracy of information and work product to provide accurate and consistent work. * Carefully monitors the details and quality of their work. * Completes all work according to procedures and standards. Customer Service * Strives to understand the needs of patients/clients. * Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences. Safety * Takes immediate action to correct any unsafe situation. * Follows correct procedures to ensure one's own safety and that of other team members. Teamwork * Promotes team effort in all activities and uses a team approach to problem solving. * Understands and embraces the mission and strategic initiatives of the institution. REQUIRED QUALIFICATIONS: * High School Diploma or GED. Valid CA Driver's License. * Ability to maintain the highest level of confidentiality. * Two years + of experience in security, or related field. * Completion of 8 hours of annual training on security-related topics. * Valid License from Bureau of Security and Investigative Services (BSIS) of the CA Department of Consumer Affairs (Guard Card). * English/Spanish bilingual required. DESIRABLE QUALIFICATIONS: * Basic computer skills desirable. PHYSICAL DEMANDS While performing the duties of this job the employee is required to sit approximately 10% of the time, walk 90% of the time and stand 10% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 50 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

. To provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers. Key Responsibilities Incoming calls: Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and call volume as indicated in call center guidelines. Monitors incoming calls, and works with Call Center Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact. Outgoing calls: Makes follow-up calls for any messages left. Completes robust confirmation calls for all next day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assist with scheduling changes by contacting patients to reschedule appointments. Documentation Responsibilities : Accurately documents and routinely updates required patient information in electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients, and verifies eligibility with patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately. Customer Service: All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistic sensitive manner. Must ensure to use patient's preferred name and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required Qualifications: Prior experience in front desk reception, administrative and/or customer service Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure Strong organizational, interpersonal, listening, speaking and written communication skills Ability to assist callers in an approachable and welcoming manner Ability to work effectively with all levels and types of employees, management, clients and guests Ability to work cooperatively and effectively as part of a team Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications Experience working with staff and volunteers Working knowledge of computerized medical scheduling and billing systems Knowledge of HIPAA regulations Excellent attention to detail, ability to work independently and strong organizational skills Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns High School Diploma or GED equivalent Desired Qualifications: 2 years experience working in a medical setting (or call center), preferably in a community clinic with medical experience Familiarity with other community agencies in the Bay Area to make appropriate referrals Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services Bilingual language capacity (Spanish/English) We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

HealthRIGHT 360 is a family of integrated health programs that provides compassionate care and treatment to over 38,000 individuals a year through more than 70 distinct and culturally competent programs in 13 California counties. We provide services, regardless of one's ability to pay, inspired by our belief that healthcare is a right, not a privilege. This non-profit, multi-program, multi-facility organization services a diverse population of women, women with children and men who are seeking recovery and transition from alcohol and drug addiction. The Maintenance Worker is responsible for providing maintenance to all Northern California HealthRIGHT 360 facilities. Providing high quality customer service, the Maintenance Worker ensures that the operational needs of facilities are met. Key Responsibilities Maintenance Responsibilities: Will include assisting with the checking and replenishing of supplies, ensuring the facility functions are operating properly (e.g. light bulbs/fixtures, etc.). Repairs damaged areas of facility. Assesses repairs and maintenance needs for outside contracting needed. Assists professional contractors. Works as a team with Operations and Maintenance staff and performs functions that further the Department and Agency. Assists with special projects, as needed. Administrative Responsibilities: Keeps records of jobs completed for weekly maintenance summary. Submits purchase orders. Processes maintenance requests through our Web Help Desk ticket system. Collects required paperwork from vendors. Maintains schedule of facility needs that need to be routinely addressed in a timely manner (i.e. replacement of fire alarm batteries, etc.). Completes monthly trainings through our Relias computer program. Health and Safety Responsibilities: Assist with building compliance with all regulatory agencies, funding sources, certification and licensing boards including but not limited to CARF and OSHA. Assists the Health & Safety Monitor of each site with the compliance of Site Specific Emergency Response Plans. Education and Knowledge, Skills and Abilities Education and Experience Required: High School Diploma or equivalent. Valid and clean California driver's license and current automobile insurance 5 years experience providing professional maintenance duty services. Must have a reliable vehicle and have own tools. Knowledge of basic building trades techniques. Experience with wide variety of construction tools, methods and materials. Understanding of and the ability to maintain boundaries with participants. Handyman experience. Must be able to work weekends; some evenings may be required. Must be able to travel, if needed. Desired: Knowledge of building code and licensing requirements for residential treatment facilities. Experience with earthquake preparedness. Knowledge of substance abuse and mental health treatment. Background Clearance Required: Must not be on active parole or probation. Knowledge Required: Culturally competent and able to work with a diverse population. Proficiency with Microsoft Office applications, specifically, Word, Outlook and Internet applications. Skills and Abilities Required: Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action Oriented Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment. Strong interpersonal and communication skills; ability to work effectively with people in a constructive manner. Must be able to demonstrate strong boundaries. Desired: Experience working with criminal justice population. Bilingual English/Spanish. Tag: IND100.

Swing 3:00pm - 11:30pm, Sun - Thurs/Tues - Sat, rotating. requires full vaccination against COVID-19 before hire. SoMa RISE is an innovative program that will provide low barrier services to people who use drugs in and around the SoMa/Tenderloin area with a particular focus on individuals who are marginally housed/experiencing homelessness. We are recruiting compassionate staff who are familiar with harm reduction and who are able to provide non-judgmental supportive service to individuals who are using drugs. The program is one of the first of its kind in the USA, and is part of the Mental Health SF initiative. Program participants are 18 and over adults who are under the influence of substances and are in need of short-term care and support. HR360 will be operating our SoMa RISE site in a manner that treats all participants with compassion dignity and respect; are staffed with EMTs, a wellness team including health workers, site support staff, and safety monitors. The program will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients' safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires: To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SoMa RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma. To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/dysfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict. To create a stigma-free zone for SoMa RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program's mission, policies, practices, and development. To continuously monitor the successes and challenges of the Program so as to learn how to improve the service delivery of this community-based model. And to collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SoMa RISE stay. Supervising Health Workers in Harm Reduction Services SoMa RISE Program provide direct supervision, oversight, coordination, support, and quality management under the direction of the Director. The Supervising Health Workers are primarily responsible for direct supervision of program staff and daily operations, including participant care, staffing, safety, daily operations, ongoing development, and others as they arise. Through staff supervision, training, and direct service, the Supervising Health Workers ensure that all aspects of the program are functioning optimally to create a safe and welcoming milieu environment. The Supervising Health Workers act as the on-site supervisor in the absence of the Director. As a part of a collaborative team, along with EMTs, Health Workers and Safety Monitors, Health Worker Supervisors will oversee staff and ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. Health Worker Supervisors will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Worker Supervisors will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and supports, and others as they arise. Key Responsibilities Supervisory Responsibilities: Assisting in recruiting, hiring, onboarding, training, and supervising all SOMA RISE staff and volunteers, including EMTs, health workers, supervising health workers, janitors, drivers, and safety monitors. Responsible for supervising COVID protocols are observed and ensuring the overall safety and operations of program site. Setting trauma-informed, harm reduction tone of program setting, including overseeing all operational/facility and IT aspects of program functioning. Supervising program and staff schedules, and ensuring adequate staff coverage at each shift to maximize safety and participant experience. Assisting in organizing and leading internal program staff meetings, clinical, and administrative staff supervision including regular shift meetings and various ad hoc meetings. Ensuring the overall quality of customer and health services at program. Collaborating and liaising with primary stakeholders to coordinate program referrals and relationships bidirectionally, including local first responders, law enforcement, community-based organizations, local businesses, the Department of Public Health, and others. Utilize ‘servant leadership' philosophy and practices when needed to be able to perform all job duties of all program staff (other than EMTs). Administrative/Compliance Responsibilities: Ensuring the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits. And partnering with HR360 EHR department to ensure adequacy of internal program IT and EHR resources. Clinical/Supervision Responsibilities: Provides consultation and supervision as needed. May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue. Training Responsibilities: Conducting trainings on harm reduction, Narcan use, drug and alcohol, use/intoxication/withdrawal, customer service, trauma-informed care, team-based care, anti-stigma, crisis management and de-escalation and other related topics. And other duties as assigned. Education and Knowledge, Skills and Abilities Education and Experience Required: 2+ years of direct harm reduction services (e.g. syringe access, drop-in, outreach, health engagement). Minimum 2 years' experience supervising staff. High school diploma or GED required. We value applicants with Lived experience of drug and alcohol intoxication. Experience in crisis intervention and overdose reversal. CPR certified within 30 days of hire. First Aid Certified within 30 days of hire. Preferred: Experience mentoring frontline harm reduction staff. Ability to train others on harm reduction, non-violent communication, crisis intervention/de-escalation, Naloxone use, and/or trauma-informed approaches. Familiarity with community resources and systems of care in San Francisco. Background Clearance: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Skills and Abilities Required: Professionalism, compassion, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Knowledge of co-occurring disorders and trauma informed treatment. Experience working with criminal justice population. Bilingual. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Tag: IND100.

Are you the type of person who enjoys continuously learning and sharing ideas with team members? Do you feel an authentic sense of accomplishment when you've discovered the root cause of an issue? HealthRIGHT 360's IT Department is looking for a knowledgeable, organized, and detail-oriented team player with excellent interpersonal skills to support the agency's network operations. Join our team of dedicated individuals committed to supporting those treating people in need of substance abuse, mental health, and primary care treatment. The IT Systems Administrator is responsible for provisioning, installation, configuration, operation and maintenance of servers, networking devices, backup/disaster recovery solutions, and computer assets, and assists in managing the agency's network in collaboration with other members of the Network Operations team. Providing high quality customer service, the position ensures that all IT systems and equipment issues are resolved in a timely manner. This position may require selected candidate to occasionally work outside of normal business hours. Key Responsibilities Network Responsibilities: Manages administration, support, and maintenance of Microsoft Windows server infrastructure, including cloud-based solutions (Office 365, Azure, etc.). Configuration and maintenance of backup and disaster recovery solutions. Responsible for maintaining as close to 100% uptime of all network resources as possible. Diagnoses and repairs network hardware and software problems for all departments. Develops and implements policies, procedures and protocols for network and computer maintenance, operation, purchases, and use. Performs special projects assigned by supervisor. Support Responsibilities: Along with other members of the Network Division, provides desktop support to all staff. Provides servicing, repair, and upgrades for all agency networks and computers. Analyzes and evaluates current and future computer, network, and data needs for agency. Recommends, designs, and implements network projects. Creates, organizes and communicates lessons learned and best practices documentation. Administrative Responsibilities: Recommends and assists with purchasing of computer and networking hardware and software. Oversees planning, organizing, and coordination of all computer and network-related training. Develops relations with vendors, keeping current on developments in hardware, software, and training. Develops and maintains accurate IT equipment tracking systems. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required: BA or BS in technical field and 3-5+ years' experience or 6-8+ years' work experience in a technical desktop/network support position. Working experience administering Windows Server 2008/2012/2016 networks, Exchange 2010/2013/2016, Office 365 and SharePoint. Working experience creating and managing virtual servers using Microsoft Hyper-V. Working experience with Active Directory, including creating Group Policy. Valid CA Driver's license and vehicle. Frequent visits to our facilities in the San Francisco Bay area, occasional travel to the Santa Clara, San Mateo and Contra Costa sites. Proven project management/requirements gathering experience. Working experience managing backup and disaster recovery solutions. Working experience troubleshooting and repairing network, computer hardware and software related technical issues. Working experience configuring and installing network operating systems. We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

WRA's individualized and integrated clinical services are designed to address the complexity of women's needs. The clinical program is the core of every treatment plan for women in the residential, perinatal residential, outpatient, and continuing care program. Key Responsibilities Individual Treatment Responsibilities: Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Pro actively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status. Treatment Setting Responsibilities: Facilitates educational groups related to substance abuse, community meetings and supports with independent living skills in the WRA residential setting. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs periodic house runs to ensure and maintain the safety and security of the facility. Documents and accurately distributes client monies, ensures client medications are securely stored and properly accounted for and holds facility keys. As needed, accompanies clients to off site appointments. Participates in handling food and supply deliveries and obtains food from the central location as needed. Attends required trainings and meetings. Assists with and facilitates client celebrations and special events. May work weekends and holidays as needed. Available for on-call duties as needed. Documentation Responsibilities: Collaborates with treatment team to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Completes release and consent forms as needed. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Education and Knowledge, Skills and Abilities Registration and Certification with Drug and Alcohol Certification recognized by DHCS. High School diploma or equivalent. First Aid Certified within 30 days of employment. CPR Certified within 30 days of employment. A valid California driver's license. Tag: IND100.

Men's Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorders, life skills, as well as individual and group therapy. The Program Director is responsible for overseeing and implementing residential behavioral health program services, clinical activities, and staffing to ensure program compliance with contracts and licensing regulations for the 115-bed residential substance use disorder treatment program at 890 Hayes Men's Residential program. The Program Director sets the clinical tone, utilizing trauma-informed, client-centered, gender-responsive, evidence-based, and harm reduction approaches. Coordinates with other departments within and outside of the agency to ensure that client needs are being met in support of health and recovery. KEY RESPONSIBILITIES Program Management Responsibilities: Directs clinical treatment and coordination of various activities and departments within facility as well as coordination of external stakeholders. Ensures treatment is in accordance with contracts/license expectations, including new Drug Medi-Cal (DMC) requirements. Has ultimate responsibility for retention and completion of all participants. Facility Management Responsibilities: Responsible for oversight of the program needs, including but not limited to safety and security, compliance, and accountability. Must be available afterhours and on weekends to respond to facility emergencies, outstanding crisis, or events. Supervisory Responsibilities: Oversees management of staff and agency volunteers, which includes Clinical Manager, Supervising registered and certified SUD counselors, and masters/doctorate-level mental health clinicians. Duties include direct supervision and mentoring of subordinate supervisory staff, including program managers, providing verbal, and written qualitative and quantitative feedback of their work. Duties include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating. Ensures all staff are trained in and competent with program policies, procedures, and practices. Resolves many employee deficiencies through several avenues: performance improvement plans, written warnings in collaboration with HR, encouraging the utilization of staff benefits like PTO and the EAP, and termination. Administration and Compliance: Ensures that each client receives all services stated in applicable contracts, including multi-county DMC contracts (Alameda, Contra Costa, Marin, San Francisco, San Mateo). Ensures compliance with codes and regulations at local and state levels. Responsible for client capacity within the program, which can range from 80 - 115 clients across all residential and withdrawal management beds. Works closely with our agency's compliance department in developing, disseminating, and ensuring adherence to programmatic policies and procedures. Conducts monthly quality reviews of all charts and of staff performance and productivity. Leads a weekly staff meeting to discuss program updates, issues, policies, and procedures. Ensures client rights mandated by governmental codes and agency norms. Responsible for quality assurance for charts and treatment plans. Ensures proper handling and transfer of documents and records. Responsible for oversight of the Electronic Health Records (EHR) system for the program, including but not limited to running reports such as discrepancy, retention, productivity, utilization and ensuring all discrepancies are corrected in timely manner. And perform other duties as assigned. QUALIFICATIONS Education, Certification, and Experience Certified SUD Counselor from an accrediting professional organization and at minimum 5 years of experience in providing SUD services and 3 years supervising staff. OR Bachelor of Arts or Sciences degree from an accredited college or university, Certified SUD Counselor from an accrediting professional organization, and 3 years of experience in providing SUD services and supervising staff. OR MSW, MFT, LPCC, or PsyD from a regionally accredited graduate school, registration or licensure with the Board of Behavioral Sciences (BBS) or the California Board of Psychology (CBP), and at least 1 (one) year of experience in providing SUD services and supervising staff. Desired: Preferred experience working with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. Master's or Doctorate degree in Social Work, counseling, psychology, or related field. Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders. Experience with government contracts and compliance. Knowledge and Skills Knowledge of and experience with providing trauma informed services. Strong computer skills, including Outlook, Excel, Word and PowerPoint. Knowledge of gender-responsive, trauma-informed, and co-occurring treatment. Knowledge of clinical documentation (treatment plans, progress notes, etc.). Knowledge of community resources for non-profit substance abuse treatment facilities. Understanding of ASAM Levels of Care. Understanding of the principles of Motivational Interviewing and Harm Reduction in Substance Use Treatment Programs. Understanding of the California's Department of Healthcare Services Drug Medi-Cal Organized Service Delivery System Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment. Must be capable of obtaining and maintaining a satisfactory background check. Must be capable of meeting health screening and tuberculosis testing requirements. Must be capable of maintaining credential requirements. Must be capable of meeting the program and funder requirements.

Men's Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorders, life skills, as well as individual and group therapy. The Licensed Vocational Nurse (LVN) is an integral part of this interdisciplinary team that supports our clients in navigating evidence-based treatment plans and the healthcare system. The LVN will work with the Health and Wellness team in collaboration with the Addiction Medicine team in the provision of treatment with Medication Assisted Therapy (MAT) for clients with Opiate Use Disorder (OUD) and other substance use disorders (SUD). The LVN will provide support of treatment adherence via client education that assists them in developing strategies for taking their medication regularly and effectively. This position is also expected to Coordinate care for clients with the residential behavioral health team, the addiction medicine team, primary care, and other internal and external healthcare resources for the client. The LVN will utilizee the Nursing Process, Harm Reduction, and Trauma Informed Care modalities in all actions taken to advocate for and support the client in their planning and goals. KEY RESPONSIBILITIES Leadership Responsibilities: Work collaboratively with the Health and Wellness staff. Provide clinical leadership for client health education, client medication support, and within the quality improvement infrastructure of the healthcare and residential program. Participate in matters related to performance and quality improvement, planning, protocols, and goal setting. Comfortable in changing systems, champions change, and lean process change. Organizational Responsibilities: Proper and consistent documentation of required information accurately on Clinic records and reports. Keeps up to date with operational and procedural requirements. In conjunction with Director of Addiction Medicine, assure organizational readiness for accreditation surveys and ongoing monitoring and reporting of conformance to quality within the clinics. Support the interpretation of standards and processes to meet best practice standards established in the health services program. Coordinate and consults with the appropriate department heads within the agency to facilitate integration between programs. Provide direct care coordination support for clients to access all aspects of HR360 healthcare services. Serve on appropriate committees and work groups and other related committees of agency. QUALIFICATIONS Education, Certification, and Experience Active California Vocational Nursing License. First Aid and CPR certification. Experience and interest in working with safety-net populations and in treating substance use disorders. Experience working successfully with issues of mental health, criminal background, and other potential barriers to economic self-sufficiency.

Job Description The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are seeking an experienced Behavioral Health Clinician to support our unhoused drop-in clinic. The ideal candidate brings supervisory and management experience, and a strong passion for serving Latinx and immigrant communities. This clinician should have experience in a primary care or substance use treatment setting, providing both mental health and substance use services. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Director of Behavioral Health and Substance Use Counseling and is a Regular, Full Time, Exempt role with a starting yearly salary range of $110,568 - $122,094 with full benefits. Primary Objective: Provide clinical care and leadership for behavioral health services at the Resource Center, including direct patient treatment, crisis intervention, and oversight of behavioral health staff and programs. Ensure quality, compliance, and effective service delivery through evidence-based practices and administrative management. Work collaboratively with other care team members (PCP, RN, Case Managers) to promote positive health outcomes. Essential Functions & Responsibilities Clinical: Provide Psychosocial Assessments focusing on the patient's present situation, including medical, mental health, substance use, socio-economic, current needs, and relevant information from the patient's history. Performs crisis interventions and risk assessments for suicide and danger to others due to mental illness or grave disability. Utilizes a participant-centered, strength-based model of services, provides insight-oriented, behavior modifying, and/or supportive psychotherapy to individuals and groups of patients. Uses evidenced-based models for treatment, including but not limited to: CBT, solution-focused therapy, harm reduction, motivational interviewing, and health psychology. Utilizes screening tools (PHQ-9, GAD-7, SBIRT) as appropriate to triage levels of acuity and level of care needed for mental health and substance use treatment services. Assists patients with symptom/issue reduction (e.g. insomnia, anxiety, depression, and post-trauma symptoms, stress management, emotional dysregulation). Provides health and behavior assessment and intervention to patients with chronic disease or other health problems that are having difficulty managing their disease due to psychological, behavioral, cognitive, or social factors. Admin: Responsible for the behavioral health services department at our Resource Center site. Supervises and directs the work of behavioral health staff including clinicians, substance use counselors and case managers. Monitors and provides oversight of behavioral health contracts, evaluating program effectiveness, ensuring timely reports and assuring compliance with federal, state and county requirements. Leads quality management efforts focused on behavioral health metrics; oversees the peer review process, privileging and credentialing of behavioral health staff. Monitors utilization and productivity for behavioral health services and sets department expectations and goals. Develops reports as required by funding sources and quarterly qualitative and quantitative reports of the behavioral health programs for the executive team. MINIMUM QUALIFICATIONS Master's in social work, Masters in Marriage & Family Therapy, or Doctorate in Psychology from an accredited institution Current LCSW, LMFT, or Psychologist license in California Bilingual in English and Spanish Two years post-licensure clinical experience Three years of supervisory experience As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. To learn more about our organization, please visit our website at ************* We offer a full range of benefits which includes the following: Employee incentive program of up to $4,000 every year Annual 4% COLA increase 401(k) retirement savings plan includes a company contribution Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years) Paid educational leave: 40 hours annually Medical insurance: zero out-of-pocket expense under the base plan Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. Powered by JazzHR bw WFntowJJ

Join us in providing Life-Changing Care at our Resource Center for the Unhoused! Full-time or part-time candidates will be considered. If full-time, the position will combine shifts at the Resource Center with shifts at other MNHC clinics. Availability to work some evenings and/or Saturdays is preferred. The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are seeking a bilingual Primary Care Provider-Physician (MD or DO), Nurse Practitioner, or Physician Assistant-who is board-certified and has at least three years of professional experience to join our team at MNHC's Homeless Resource Center. The candidate must be available to work a minimum of 20 hours per week. Primary Objective: Under the supervision of the Lead Provider of the Resource Center, the primary care provider at the Homeless Resource Center delivers preventive and acute care, substance use and mental health counseling, integrated with case management and support services in the Drop-In Center. Conduct medical assessments, develop treatment plans, and coordinate referrals. Collaborate with a multidisciplinary team, including nurses, behavioral health providers, and care managers. Maintain accurate documentation in the Electronic Health Record (Epic preferred) to ensure continuity of care. Participate in quality improvement initiatives to enhance patient outcomes. Advocate for health equity and culturally responsive care. (For Physicians) Supervise and provide consultation for NPs Qualifications California-licensed MD, NP or PA Fluent in Spanish (required). Experience with underserved populations, including the unhoused individuals Compensation Physician (MD/DO): $234,600 - 259,590 (FT) Nurse Practitioner (FNP): $133,008 - $146,370 (FT) As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. To learn more about our organization, please visit our website at ************* We offer a full range of benefits which includes the following: Employee incentive program of up to $4,000 every year Annual 4% COLA increase 401(k) retirement savings plan includes employer contribution. Vacation: 3 weeks annually (increases to 4 weeks after 5 years) Paid educational leave: 40 hours annually Medical insurance: zero out-of-pocket expense under the base plan Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

HealthRIGHT 360 is a social justice organization that believes that all people deserve equal access to healthcare services. HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, substance use disorder treatment and re-entry services. The Managing Director of Northern California Outpatient Programs is responsible for overseeing the design, development, implementation, management of behavioral health Outpatient programs in Southern California for HealthRIGHT 360. HealthRIGHT 360's Northern California behavioral health Outpatient services include programs in San Fransisco, San Mateo and Santa Clara counties. Key Responsibilities Program Leadership: Directly supervises managers/directors of programs. Performs all aspects of senior management, including general supervision, mentoring of subordinate management staff, and training new management on policies, procedures, and norms of HealthRIGHT 360. Helps new management to understand HealthRIGHT's corporate culture. Identifies innovations and opportunities for integration across HealthRIGHT's programs and works with colleagues to implement same. Oversees and participates in supervisory activities, e.g., including all aspects of staff development, new program activation, hiring, training, motivating, evaluating, performance management, and terminations as needed. Planning/Development: Attends external meetings and events to learn about the changes in the Behavioral Health field and to represent HR360. Assesses program needs in order to identify gaps and suggest other avenues to search for funding. Assists with development of future grants, participates in grant writing as needed, taking the lead when necessary. Examines community and known funders for opportunity to seek additional funding and acquire new funding streams. Identifies service gaps, expands community resources, creates coordinated systems of care and helps address unmet needs of client population. Acts as liaison between funding sources and Agency administration. Understands HR360 strategic vision and finds ways to implement and execute the clinical vision at the treatment services level. Reviews policies and procedures presented by leadership to adjust programming needs. Responsible for drafting policies to meet the needs of specific funders. Responsible for clinical innovations being responsive to needs of participants and demands of funders. Serve as the voice for your programs and your clients. The Managing Director for OP Services works in collaboration with the Managing Director of NorCal Residential Services. Administrative Responsibilities: Organizes and submits monthly reports to Vice President. Is timely with all tasks. Coordinates monthly reports to funding agencies. Assures that programs utilize accepted principles of client records management and confidentiality. Develops and participates in creation of Annual Reports, Biannual Reports, Continuation Reports, Corrective Action Reports (when needed) to funders. Oversees management of contracts and adherence to contract mandates for programs. Serves on various internal program development committees. Serves as agency representative to external committees. Understands and ensures compliance with policies and procedures. Coordinates with Quality Improvement to review programmatic outcomes, critical incidents and satisfaction related data to identify potential trends and opportunities for improvement. Ensures compliance with all contract, regulatory and accreditation bodies. Ensures compliance with HealthRIGHT 360 policies and procedures, HIPAA, 42CFR regulations and all other licensing requirements. Ensures that all staff are informed on quality-of-care concerns, opportunities for improvement and other policy related changes. Clinical Responsibilities: Responsible for setting and guiding clinical strategies and treatment philosophy for HealthRIGHT 360s direct service providers, including but not limited to employing a “whatever it takes” mentality. Ensures that all programs are maintaining quality treatment services and evidence-based practices and guidelines are used to inform programmatic decisions and are delivered consistently to clients. The Managing Director for OP Services works integrally with the Managing Director of NorCal Residential Services to ensure that clinical needs across programs are being met. Education and Knowledge, Skills and Abilities Education and Experience Required: Ph.D. in Psychology, or Master's Degree in Social Work or related field, from an accredited college. Clinical license in the State of California and at least two years post licensure. A minimum of five years leadership experience with progressively responsible positions in the social services field in either a public or private organization. Must have demonstrated knowledge and experience in substance abuse treatment, including relapse and recovery, an understanding of child development, child abuse issues, and experience in assigning and monitoring others' work. Desired: Knowledge of community resources for non-profit substance abuse and mental health treatment facilities. Experience with government contracts and compliance. Knowledge of community resources for non-profit substance abuse treatment facilities and mental health. Leadership development for Managers/Directors. Has excellent time management, organizational and communication skills. Knowledge of DEI and how it impacts organizations/communities/programs. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

The Billing Specialist is responsible for managing HealthRIGHT360's clinical database/billing system, including e-Clinical works (ECW) or any other future EMR's reconciling insurance claims and tracking UDC's/UOS for HealthRIGHT 360's medical contracts. Key Responsibilities Billing Responsibilities: Under the supervision of HealthRIGHT360's Revenue Cycle Manager Manager, the billing specialist is responsible for accurate and timely scanning of EFT's, checks, EOB's, claim Inquiries, denials, RTD's and correspondence to PMG or other entities. The position is responsible by obtaining any additional information that may be needed to complete claims (Dx codes, CPT codes, note signatures, etc). Maintain and ensure proper coding for encounters including updates of ICD-10 and CPT codes. Bank Statement Reconciliations. Weekly Reconciliation the front desk cash logs, co-payments, and deposits to EMR and turn into fiscal. Along with the Revenue Cycle Manager and Directors of Operations investigate, post, and manage EMR payments and deposit into bank. Under the direction of the Revenue Cycle Manager develop and manage electronic billing system by inactivating and adding new/discontinued CPT and ICD10 codes, updating the Federal Poverty Level, Sliding Scale Fees and Charges on an annual basis. Regular management of HealthRIGHT 360's Medical Program's funding sources, including Medi-Cal, Medicare, Family PACT, Managed Care and Commercial Insurances. Daily management of Return to Clinic (RTC) errors. Daily processing of clinic/billing mail and work with PMG and Internal billing department to process ACH, remits, etc. and scan/upload to appropriate folders for processing. Under supervision of the Revenue Cycle Manager process patient refunds as necessary. Billing Credentialing: Notify PMG of all termed/hired employees. Obtain all provider materials needed for credentialing providers with all payer sources. Work with PMG on outstanding AR. Compliance Responsibilities: Ensure clinic stays in compliance with billing requirements (i.e. Medi-Cal/Medicare/HRSA compliance). Assist Medical Records department in providing billing records for patients upon request. Customer Service: Work directly with patients and Revenue Cycle Manager to address patients concerns or billing or statement concerns. As requested work with patients to explain the breakdown of fees and collect payment. And, other duties as assigned. Education and Knowledge, Skills and Abilities Education and Experience Required: Associates Degree in related field. Certificate in Medical Terminology or Billing and Coding. 2+ years of experience in accounting or billing department. Strong verbal communication. Proficient in Excel. Strong attention to detail. Excellent time management skills. Ten key experience. Data entry experience. Experience using billing software; eCW, Epic, and ClaimRemedi preferred. Desired: Bachelor's Degree in Accounting or related field Background Clearance Required: Must not be on active parole or probation Knowledge Required: Excellent command of spreadsheet applications. Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word, Excel, Outlook and internet applications. Skills and Abilities Required: Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Bilingual. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

The Mentoring and Peer Support (MAPS) program provides mentoring and support to individuals who have an active criminal care and are struggling with one or several of the following: mental illness, a substance use disorder, and/or experience in the armed forces. The goal of the programs is to support client recovery and assist with navigating the criminal justice system. Goals of the program include helping clients to maintain recovery, comply with court requirements and maintain engagement in treatment. Peer Mentors work with client both in the jail and in the community. Peer Mentors are proactive in their outreach to clients, are able to work independently and have excellent communication skills. MAPS Peer Mentors work with clients individually and in group settings with a focus on peer counseling and support. Mentors are expected to be able to work independently while also regularly communicating with their supervisor and accounting for their time. Mentors must document on all patient encounters in a timely manner and collect data for reporting purposes as directed. Mentors work as a team and communicate with and support other mentors as needed. Key Responsibilities Provide regular support to mentees. Report to and collaborate with the Mentoring And Peer Support (MAPS) program's Program Coordinator and the Deputy Director of Jail Health Reentry Services. Assist mentees with resource linkage and navigating community resources (e.g., transportation, mobility, housing, decision-making, assistive technology, language, government programs, cultural adjustment, immigration services, food assistance, legal assistance, women's services, medical assistance, mental health services, vocational services, volunteerism, and education programs, and any other services that may support the client on overcoming external barriers to well-being and self-sufficiency). Conduct outreach to residential, community and hospital settings to connect with mentees. Provides one on one peer mentoring. Routinely communicate and collaborate with the client's treatment team (case manager, psychiatrist, etc). Organize and facilitate support groups in the jail(s), as requested. Education and Knowledge, Skills and Abilities Firsthand understanding of and experience with one of the following: being a member of the armed forces and/or suffering from a mental illness, substance use disorder or co-occurring mental health and substance use disorders. Knowledge of behavioral health issues such as (but not limited to) depression, substance abuse, psychosis or anxiety, and a willingness to share that experience. Completion of a mental health certificate program or equivalent education, preferred. Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred. At least 3-5 years of ‘lived experience' with the community behavioral health system and/or the Department of Veterans Affairs, preferably in San Francisco. Strong interpersonal and active listening skills. Sensitivity to and experience working with the ethnically, culturally, socially, and sexually diverse individuals, communities, agencies, and organizations and persons who have experienced homelessness, incarceration, mental illness and/or substance abuse. Ability to work independently within a multidisciplinary team and interact effectively with the medical and criminal justice system as well as community providers in order to facilitate comprehensive mental health care delivery. Ability to respond quickly and use good judgment in unusual and emergency situations. Willingness to work with clients in the community. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Acupuncturist role. This position reports to the Chief Medical Officer and is a Regular, Full Time, Exempt role with a starting salary range of $92,208 to $101,490 with full benefits. Primary Objective: The Acupuncturist will provide specialized care within MNHC integrated primary care, focusing on delivering acupuncture services to support the physical and emotional well-being of MNHC patients. The role involves ensuring quality care that aligns with the MNHC mission and values. The Acupuncturist will work closely with other providers and clinical staff to ensure collaborative and culturally centered care. Essential Functions/Responsibilities * Perform acupuncture treatments, including initial assessments and follow-up care, based on each patient's unique condition and medical history. * Sees an average of 1.5 patients per hour, providing personalized and high-quality treatments tailored to individual patient needs. * Develop and execute treatment plans in collaboration with the broader clinical team to ensure integrated primary care. * Maintain accurate and up-to-date medical records for each patient in the EHR (Epic) * Educate patients on the benefits of acupuncture, lifestyle modifications, and holistic health practices that can enhance treatment outcome. * Provide guidance and referrals to other services within MNHC as needed. * Ensure compliance with clinical protocols, legal regulations, and ethical standards of care. * Participate in regular team meetings, case discussions, and ongoing professional development opportunities. * Support community outreach and wellness programs to educate and inform the public, community partners and other providers about acupuncture and holistic care. * Serves in committees, quality improvement meetings and other interdisciplinary work teams Performs other related duties as required and in support of the Wellness Center Qualifications Education * A degree or certification in Acupuncture or Traditional Chinese Medicine from an accredited institution. * Current licensure as an Acupuncturist in the state of California * Certification by the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) preferred. * Must be bilingual (Spanish) Experience * 1 year of post-graduate professional experience in acupuncture required. Skills & Abilities * Strong knowledge of acupuncture theory and practice, including traditional medicine and related modalities. * Excellent interpersonal and communication skills, with the ability to work effectively with diverse populations. * Ability to collaborate with a multidisciplinary team to provide comprehensive, integrative primary care. * Proficient in maintaining detailed and accurate medical records. * Culturally sensitive and committed to providing care to underserved communities. As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. To learn more about our organization, please visit our website at ************* We offer a full range of benefits which includes the following: * Employee incentive program of up to $4,000 every year * Annual 4% COLA increase * 401(k) retirement savings plan includes a company contribution * Vacation: 3 weeks annually (increases to 4 weeks after 5 years) * Paid educational leave: 40 hours annually * Medical insurance: zero out-of-pocket expense under the base plan * Dental and vision insurance provided at no cost to the employee * Life insurance includes a free basic policy with an optional voluntary plan * Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year * Flexible spending accounts for health and dependent care expenses * Commuter benefits Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

SOMA RISE program has participants from the age of 18 and over, who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate in a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients' safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. The Health Worker I in the SOMA Rise program provides direct care, engagement, support, and documentation for participants in the HR360 SOMA RISE program. As a part of a collaborative team, along with EMTs, Supervising Health Workers, and Safety Monitors, Health Worker Is will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. Health Worker I will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Worker I will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and support, and others as they arise. The Health Worker I may be required to work nights and weekends. The Health Worker I may also be designated to fill the role of Health and Safety Representative including monthly safety training, emergency drills, maintaining safety supplies, updating emergency response plans, and attending safety meetings. KEY RESPONSIBILITIES Direct Service Responsibilities: Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles. Engage participants in compassionate ways to build motivation toward health initiatives in their own lives. Respond to participants' needs, ensure that SOMA RISE protocols are being addressed, and, to respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan. Attend to SOMA RISE program milieu to help maintain safe space for participants. Verbally de-escalates tense, high-pressure, and emotionally charged situations. Provide health education and support in accordance with harm reduction principles. Verbally de-escalates tense, high-pressure, and emotionally charged situations. Work as an active team member along with EMTs, other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program. Complete SOMA RISE program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation. Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed. If necessary, to provide proactive "warm handoff" referral and linkages for participants to hospital care, substance use treatment, health, and social services. Chaperone "fresh air" breaks, "smoking breaks", on-site food delivery service, and other onsite services. Administrative/Compliance Responsibilities: Engage with community partners around participant referrals. Complete observation logs, document rounds and observations of the milieu, and every 30 minutes for those sleeping. Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings. Along with the Team, take ownership to ensure the overall quality of customer and health services at program. Fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings. Training Responsibilities: Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation. Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics. QUALIFICATIONS Education, Certification, and Experience High School Diploma or equivalent. First Aid and CPR certification. Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency. Experience working with people who use drugs and people experiencing homelessness. Overdose Prevention and Narcan Administration trained within 30 days of employment. We value a lived experience of homelessness, illicit drug use, and alcohol use. Proficiency with harm reduction, restorative justice, and trauma-informed care. Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment.

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Phlebotomist, On-Call role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Clinic Manager and is an On-Call, Non-Exempt role with an hourly rate of $23.86. On-call/as-needed employees who decline or are not available for three (3) or more work assignments and/or do not work at least once during a 6-month period are subject to separation from their on-call/as-needed position. Primary Objective: The On-Call Phlebotomist is responsible for safe, daily laboratory operations including set up and performs high-volume phlebotomy, specimen procurement and transfer, and result reporting, as well as performs non-clinical lab duties. This role also performs routine quality assurance reviews, as well as other CLIA-waived and moderate complexity testing. The On-Call Phlebotomist ensures a positive patient experience through strong customer service, and is a critical member of the patient care team. Essential Functions/Responsibilities: Direct Patient Care (90%) * Ensures proper preparation of lab procedures and safe collection of specimens, as dictated in Lab Manual or in documented Standing Orders. * Performs blood collection in a safe and efficient manner for patients at assigned or other sites as needed. * Performs routine maintenance and sanitation of storage areas, trays, centrifuges, refrigerators, freezer, and collection areas in the Laboratory in a timely manner. * Demonstrates current knowledge of test terminology ordered in the laboratory. * Notifies patients of laboratory results in a timely manner, in collaboration with Lead Phlebotomist, per protocols required by Patient Centered Medical Home (PCMH). * Follows the California Business and Professional Code Section 1246 and the California Code of Regulation 1034. * Completes all necessary paperwork for adequate specimens and test orders in a timely manner. * Proactively checks all lab orders in EHR and population health registry to ensure all specimens are obtained in one (1) lab visit whenever possible. * Other duties as assigned. Non-Clinical/Administrative (10%) * Communicates with internal and external Laboratory partners (i.e. LabCorp, Quest, DPH) as needed. * Ensures proper and timely check-in of Laboratory patients. Trains other staff in Laboratory check-in procedure. * Conducts routine supply inventory check and ordering, in collaboration with Lead Phlebotomist. * Routinely maintains the Phlebotomist Manual and reviews Laboratory policies & procedures. * Conducts routine schedule maintenance of Laboratory schedule. * Conducts quality assurance reviews. Identifies areas of improvement, and follows up with Lead Phlebotomist * Participates in quality improvement projects, as necessary. * Other duties as assigned. Qualifications: * Bilingual in English/Spanish required. * Certified Phlebotomy Technician Certificate (CPT-1 preferred). * High School Diploma or GED and graduated from an accredited training program. * BLS and CPR Certification required. * One year in phlebotomy or health care experience required * Proficiency in Microsoft Office applications: Outlook, Word, Excel, and Internet Explorer. * Tools and Equipment: Laboratory Equipment. * Knowledgeable with navigating an Electronic Health Record System. As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer. Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

HealthRIGHT 360 is a family of programs that provides compassionate care to people in need, by way of primary medical, mental health, and substance use disorder treatment and services. At HealthRIGHT 360, you'll work alongside like-minded colleagues who are passionate and committed to our work. Working at HealthRIGHT is a profound and meaningful experience and provides the opportunity to take part in supporting some of the most vulnerable communities in California and making a difference. Whether you work in our administrative departments or are a frontline clinician, each position has a profound impact on our mission as whole- to help folks get better, do better, and be better. HealthRIGHT 360 is committed to fostering a diverse and equitable workforce and workplace through inclusive hiring practices, trainings, and staff led committee work. Our goal is that HealthRIGHT 360 is a safe and empowering place for all employees. The Compliance Manager supervises the Compliance Coordinators and the Lead Compliance Coordinator(s) in their assigned region. The Compliance Manager is responsible for assisting with implementation of the Corporate Compliance Plan and corresponding policies, initiatives, and Annual Compliance Work Plans. The Compliance Manager's work is in alignment with the department culture while coaching and encouraging the Compliance staff to do the same. The Compliance Manager collaborates with Program Leadership, Human Resources, Quality Improvement, and others to help the agency maintain compliance with County, State, and Federal regulations. As part of the Administrative Operations team at HealthRIGHT 360, the Manager follows a mission driven culture that follows values of accountability, clear and honest communication, professionalism, work ethic, innovation, humility, and community. Key Responsibilities Leadership: Implements the Corporate Compliance Plan, related policies and work outlined in the Annual Compliance Work Plan. Mentors and supports Compliance to live the Department Culture. Supervises Regional Compliance Coordinators and Lead Compliance Coordinators. Monitoring and Audit Support: In consultation with Compliance Management, assists on the communication and implementation of county-level requirements. In collaboration with the Managing Director, manages the Internal Monitoring and Auditing Process for programs through the Compliance Coordinators. Policies and Procedures: Understands the agency's policies and procedures and provides guidance and consultation to program leadership concerning the agency standards. Grievances and Incident Reporting: Screens Incident Reports for Compliance related items. Consults with Managing Director and or other Compliance Leadership concerning Incidents that may need investigation or other action or review. Provides consultation and direction to the Compliance Coordinators concerning Incident Report investigations or resulting actions, such as new or revised training. Supports Compliance Grievance Manager, in addressing grievances when needed. Education and Knowledge, Skills and Abilities Education Required: Bachelor's degree. Preferred: LCSW, LMFT, LPCC, or PsyD with license through Board of Behavioral Sciences (BBS) or the California Board of Psychology (CBP). Experience: Two years of experience in Compliance and/or Quality Assurance. Strong computer skills, including Outlook, Excel, Word and PowerPoint. Preferred: Certification in Healthcare Compliance (CHC) or equivalent at hire or within a reasonable period after hire. Knowledge Required: Understanding of compliance related county, state, and federal policies and regulations. Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Strong understanding of Drug MediCal (DMC) regulations and requirements. Culturally competent and able to work with a diverse population. Desire to work for an agency that serves individuals struggling with issues of substance abuse, mental health, history of involvement in the criminal justice system, and other potential barriers to economic self-sufficiency. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. We will consider for employment qualified applicants with arrest and conviction records.

. JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. Asian American Recovery Services (AARS) Pacific Islanders Organizing, Nurturing, and Empowering Everyone to Rise and Serve (PIONEERS) is a new program of HealthRIGHT 360 that provides an array of culturally competent services to Native Hawaiian and Pacific Islander youth ages 12-25 in San Mateo County. AARS PIONEERS aims to increase awareness of mental health, reduce stigma, and create access to mental health services. The Project Coordinator (TEMP) will coordinate the implementation of the PIONEERS Project that is working specifically with Native Hawaiian and Pacific Islander youth ages 12-25 in San Mateo County. The Project Coordinator (TEMP) is responsible for the oversight of the identified work plan activities of the program to ensure the goals, objectives, and other deliverables are satisfactorily met in a timely manner. KEY RESPONSIBILITIESProgram Responsibilities: • Coordinate the development and improvement of project services to meet or exceed all contracted and/or mandated program objectives and goals and make informed recommendations to management.• Establish and maintain effective working relationships with Community Colleges in San Mateo County, High Schools in San Bruno, South San Francisco and Daly City and Community Based Organizations.• Coordinate facilitation of administrative and program meetings, and documentation of said meetings.• Work with partner agencies, interns, and volunteers to develop strategies with specific goals and objectives.• Recruit and oversee PIONEERS volunteers.• Facilitate prevention education services, community service activities, community presentations and case management. Administrative Responsibilities: • Maintain confidential administrative and participant records, files, and other sensitive information as required.• Coordinate data collection activities and provide administrative and programmatic support throughout the project.• Attend all meetings, training, collaborative efforts and other project and agency-related functions as required.• Travel off site and attend meetings and conferences as required. Flexibility and Coverage Responsibilities:• Ability to arrange work schedule in accordance with the program's hours of operations, which may include evenings and weekends.• Adjust workload as necessary to ensure uninterrupted service delivery, including stepping in to provide support for other programs and counties during their peak demand times or staffingshortages. • May be required to work weekends during program hours of operations, as needed.And perform other duties as assigned. QUALIFICATIONSEducation, Experience, and Certification• Bachelor's degree in behavioral science or related field from an accredited college required.• Master's degree preferred.• Experience working in the behavioral health field. Experience with billing and data collection is preferred. Knowledge and Skills• Life experience as a caregiver or experience with social services desired.• Knowledge and experience in youth development, developmental assets, strength-based prevention frameworks, public health, and/or social work competencies.• Previous experience in community coordination with understanding of government grants and contracts, including experience in report generation.• Experience in data management and record-keeping.• Experience with grant writing and identification of funding sources preferred.• Previous experience in the non-profit sector preferred.• Knowledge and principles and techniques of community organizing and group facilitation.• Knowledge in youth development developmental assets strength-based prevention frameworks public health and or social work competencies.• Skilled in building consensus and fostering productive collaborative efforts.• Skilled in Microsoft Office applications specifically word, outlook, excel, PowerPoint, and Internet applications.

COVID-19 vaccine and booster required. Salary listed is the base salary but negotiable based on experience. The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those mos in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. It is the responsibility of the Staff Physician - MD/DO - to act as a clinical leader by providing quality primary care services to HealthRIGHT360 (HR360) patients in an integrated delivery model, helping to grow the overall practice, and promoting team functioning. The staff physician, MD/DO, provides full supervision in addition clinical supervision and oversight for Advanced Practice Providers including entering in to Collaborative Agreements with the Advanced Practice Provider, providing supervision and having input in the clinical review, performance appraisal, peer review and hiring and termination providers and clinical support staff Also provides supervision to the healthcare treatment team. Supervises the medical assistant functions which are under the purview of the provider. The Staff Physician is responsible for the provision of primary and preventive health care services to the patient population of HealthRIGHT 360; including but not limited to chronic disease management, addiction medicine, pain management, caring for the medical needs of patients presenting with co-occurring disorders and homeless in a team based care model. The Staff Physician works well with Advanced Practice Providers. May be required to work nights and weekends. Key Responsibilities Clinical Care Responsibilities: Provides comprehensive care, within the scope of credentialed privileges and standardized procedures, to HR360 patients within an integrated delivery model. Documents care promptly and following charting protocols and applicable CA state licensing requirements. Completes patient sessions in a timely manner. Ensures appropriate follow-up for all aspects of ordered care (e.g., specialty referrals, laboratory results, radiology reports, etc.). Responds to patient requests for information and assistance (e.g., form completion, prescription refills, etc.) in a timely manner. Leadership/Supervision Responsibilities: Provides clinical leadership, supervision and oversight to advanced practice providers, support staff, nurses, medical assistants, patient care coordinators, and interns/students. Enters into collaborative agreement with an advanced practice provider including input into the performance appraisal, peer review and hiring or termination of the provider or clinical support staff. Demonstrates comfort in changing systems, champions change, and leads change processes. Performance and Quality Improvement Responsibilities: Meets benchmarks for applicable quality indicators as noted in the annual quality improvement plan including the development of an appropriately sized continuity panel of patients and the maintenance of current productivity standards along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as change champion or lead in improvement activities. Organizational Responsibilities: Supervises advanced practice providers, support staff including nurse and medical assistants, students, interns and residents. Maintains availability for various administrative/clinical duties as requested by supervisor e.g., case presentations; in-service training to staff. Represents HealthRIGHT 360 at and/or attends professional conferences, in-service trainings, and meetings at the request or with approval of supervisor. Completes all mandatory trainings on an annual basis. Education and Knowledge, Skills and Abilities Education and Experience Required: Graduation from an accredited allopathic or osteopathic medical school. Possession of a valid California license as a physician. Possession of national board certification in appropriate field. Possession of BCLS/CPR certification. Possession of DEA Controlled Substances Registration Certificate. Possession of Data 2000 Waiver to prescribe controlled substances or must attain within 3 months of hire. Desired: Experience working in ambulatory care and/or a community health center. Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and culture backgrounds and economic status. Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency. Knowledge Required: Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Experience with electronic medical records. Knowledge of co-occurring disorders and trauma informed treatment. Desired: Bilingual Spanish/English. Experience with electronic medical records. Comfort working on teams and with safety net populations. Tag: IND100.