Technical Systems Engineer jobs at M.I.T. International, Inc.

What This Job Entails This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope ·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues. ·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions. Your Roles and Responsibilities ●Deliver outstanding customer service and personalized support for all aspects of executive technology. ●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. ●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. ●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. ●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. ●Recommend and implement tailored technology solutions that align with executive needs and preferences. ●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. ●Partner with global and regional teams to support executives during travel and off-site events. ●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. ●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication. Required Qualifications / Skills ●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. ●Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. ●Strong commitment to exceptional customer service and service delivery excellence. ●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. ●Professional presence and demeanor, with the ability to remain calm and composed under pressure. ●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. ●Proven problem-solving and decision-making skills. ●Industry certification (CompTIA+ or equivalent experience) preferred. Physical Demands & Work Environment ●Ability to perform office-related tasks, including extended periods of sitting or standing. ●Mobility to move throughout an office environment and perform in-person support. ●Ability to use a computer and other standard office technology. ●Strong communication skills, both in-person and virtual. ●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.

Serve as a technical advisor and subject matter expert for global smart‑building portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead risk‑mitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and inter‑site traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define least‑privilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier‑3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear post‑incident reports with preventive actions, ownership, and timelines. Run knowledge‑transfer sessions and post‑incident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive risk‑reduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executive‑level presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide real‑time triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edge‑to‑cloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Hands‑on advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and least‑privilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

Job Title: Systems Administrator II Duration: 06+ Months contract possible extension Job Role: Support and manage server operations while troubleshooting and resolving customer issues in Unix/Linux-based environments. Monitor system performance and availability, ensuring high uptime and optimal server functionality. Perform system installations, configurations, patch management, and upgrades for Unix/Linux servers. Identify, diagnose, and resolve hardware, software, and network issues in a timely manner. Maintain and improve system security through user access controls, firewall configurations, and vulnerability remediation. Manage backup and recovery processes, ensuring data integrity and business continuity. Create and update system documentation, procedures, and technical knowledge resources. Collaborate with cross-functional teams to support application deployments and infrastructure improvements. Automate routine administrative tasks using scripting tools such as Bash, Python, or PowerShell. Support monitoring tools and alerts, responding promptly to incidents and service requests. Assist in capacity planning, system optimization, and performance tuning activities. Ensure compliance with organizational policies, security standards, and audit requirements.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist. Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher. As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies: Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues. Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc. Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance System Administration: you're a power user in Linux, but comfortable in a Windows environment as well As an ideal fit for this role, you are analytical, entrepreneurial and organized. Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you. Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients. Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results. Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech. Salary Range: $65k - $90k Equity Range: 0.0% - 0.1%

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

The Infrastructure Engineer II is responsible for building, maintaining, and enhancing a modern, cost-effective, flexible, and secure IT environment for ATC worldwide. This role focuses on cloud and network technologies (including Cisco and Meraki), servers, storage, desktops, data centers, IT security, video conferencing, and telephone operations. The Infrastructure Engineer will deliver secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments, optimize performance, ensure high availability and disaster recovery, and collaborate with cross-functional teams on solution design and deployment. This individual will also partner with vendors, provide advanced technical support, and contribute to continuous improvement initiatives, system audits, and regulatory compliance. Responsibilities Implements hardware, software, network, cloud, storage, and telephony infrastructure. Ensures the delivery and ongoing maintenance of secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments. Diagnoses and resolves infrastructure issues such as Microsoft Conditional Access, Azure Active Directory, Office 365, and Virtual Machines. Documents infrastructure configuration, processes, and asset management. Researches, analyzes, and implements new technologies and determines viability and suitability of existing technologies. Troubleshoots and resolves issues for a wide variety of computer hardware and software applications/systems. Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Researches potential vendors for new solutions, conducts demonstrations, and partners with management for implementation. Supports the configuration of SAML (Security Assertion Markup Language), SSO (Single Sign-On), and MFA (Multi-Factor Authentication) for company security. Assists with remediation from the annual penetration test. Maintains security patches of on-premise and cloud-based hardware and software. Performs escalated desktop support, i.e., hardware, software, network, printers, cameras, and access control, for all internal users both on-site and remote, and provides guidance to junior-level team members as needed. Enforces company security procedures and policies by ensuring all workstations meet security guidelines. Qualifications Bachelor's degree in computer science, information technology, or related field is required Minimum of 2-4 years of relevant work experience in IT infrastructure, including hands-on experience in cloud infrastructure engineering and network security 2+ years' experience configuring and managing Windows servers, Active Directory, DNS, DHCP, and wireless architecture design and implementation Experience with Microsoft Azure services, including container orchestration and networking, Microsoft PowerShell scripting, and Office 365 administration Proficiency in Cisco and Meraki technologies, with practical knowledge of enterprise network design and deployment Relevant certifications preferred, including Azure (e.g., AZ-104, AZ-700, AZ-305) and Cisco (e.g., CCNP Security, CCIE) Proven experience implementing and supporting ZTNA frameworks and secure access architectures Experience working with hybrid cloud environments and multi-cloud strategies is preferred Skilled in troubleshooting application performance issues, including utilizing network capture tools for detailed diagnostics Experience working directly with third-party service delivery partners to ensure successful infrastructure and network deployment, operation, and support Knowledge of compliance frameworks such as NIST, ISO 27001, and SOC 2 is preferred

Who We Are: CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness. CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed. What We Have to Offer: Comprehensive and competitive benefits package and flexibility that promotes work-life balance A work environment where all employees are valued, respected and safe Freedom to succeed by enabling team members to deliver, take initiatives and make decisions Recognition, professional development, advancement and having fun! Summary Setup, support, and monitor local & global LAN, WLAN, WAN, and VoIP Infrastructure. Perform a variety of network maintenance, installation, and training tasks to ensure LAN/WLAN/WAN/VoIP services meet company and user requirements. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist with identifying and expanding corporate private and public cloud services, features, and capabilities. Assist with expanding existing and future government cloud platforms including Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) environments in support of Department of Defense (DoD) cloud programs. Serve as overall subject matter expert on cloud Network Administrator technology and market capabilities/trends. Collaborate on detailed network, storage, and compute design documentation to ensure strict security compliance, scalable infrastructure, and highly available computing operations on existing and future cloud platforms. Maintain, troubleshoot, and support network platforms in existing multi-tenant cloud/virtualized platform on Azure Government (Azure-Gov) and Amazon Web Services Government (AWS-G). Responsible for assessing and facilitating network requests: including firewall policies, VPN, load balancing, cryptography, and network architecture. Design and implement security-first network policies and procedures to adhere with NIST 800.171 and CMMC compliance regulations. Communicates effectively with end-users, support staff, management and other systems departments on internal, cloud, and hybrid initiatives. Participates in the maintenance, troubleshooting, and support of localized/on premise WAN, LAN, and WLAN network infrastructure within complex local and global environments. Implement, manage, and troubleshoot cloud-based network security systems. This includes Firewalls, SD-WAN appliances, CASB, DNS Security Appliances, etc. Administer and support corporate network monitoring systems and expanded functionality for cloud-based operations. This includes Network Monitoring Tools, Syslog Servers, etc. Implement, test, and monitor system enhancements (software and hardware updates/patches) which will improve the performance and reliability of cloud and on-premise network services. Assist other teams with the integration, implementation, and troubleshooting of projects involving local, cloud, and hybrid network services. Participates in the Disaster Recovery and Business Continuity plan and procedures for all locations. Exercises independent judgment in the planning, scheduling, organizing, controlling and monitoring of IT projects. Assist other team members in the troubleshooting and resolution of corporate IT issues. Provide and participate in cross-training to other team members on IT systems. Bachelors Degree in a technology discipline or an equivalent combination of education and related experience. Cisco CCNA Cloud or CCNA Route & Switch required OR CompTIA Network+, CompTIA Cloud+, or equivalent certification with minimum 4+ years of experience managing networks required. Minimum 4 years of experience in support and maintenance of complex network environment including cloud-based network segmentation/security appliances. In depth Knowledge of Firewalls, Routers, Layer 2/3 Switches and VLANs as well as Wireless technologies. Deep understanding of Layer2/Layer3 network stack. Possess knowledge and ability to configure and troubleshoot routing, switching, and VoIP, particularly within a Cisco environment. Knowledge of protocols EIGRP, OSPF, HSRP, BGP, gateway load balancing, and related protocols. Familiarity of Load Balancers. Familiarity of SD-WAN devices. Knowledge of IT Security policies as they pertain to NIST 800.171 and Security Information and Event Manager (SIEM). Troubleshooting skillset for LAN/WAN network and application issues on premise and cloud appliances. Knowledge of Network Services such as DNS, IPAM, (S) FTP, TFTP, LDAP, SMTP, and DHCP. Knowledge of Infrastructure Monitoring tools using SNMP, Netflow, and Syslog. Knowledge of 802.1x and certificates. Innovation/creativity, managing/working with others, project/process management, accountability. Excellent written and verbal communication skills and problem-solving ability. Learn and adopt best practices in Network Management. Ability to interface well with CAE users and customers at all levels. Ability to interface and work well with CAE Global IT Administrators. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. Familiarity with Cisco, Arista, Palo Alto, Juniper, Aruba, Silverpeak, or F5 products Preferred Skills CCNP Cloud, AWS Certified Advanced Networking, Azure Administrator Associate, or Azure Security Engineer Associate. Significant Experience with DNS/DHCP/NAT/FW Security. Experience with Cloud Security Appliances and Security Solutions (CASB). Knowledge and experience working with VMware vSphere and Hyper-V. Knowledge and experience supporting a Microsoft Windows network. Security Responsibilities Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources. Incumbent must be eligible for DoD Personal Security Clearance. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. Work Environment Duties performed in an office environment and manufacturing facility. Must be able to work overtime, on and off-shifts as required. The employee is on call 24x7 for the resolution of problems and issues. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to sit, talk or hear, in person, in meetings and by telephone. Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms. Able to support rack mounted equipment (up to 7 feet off the ground). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at *******************

The Systems Engineer III (Electronics) is responsible for developing advanced controls for heat pump, electric, and gas water heaters. This position will focus on IoT and connected devices, developing green products, and energy transfer and storage to continuously improve our controls and customer experience. This is a key position on the electronic controls team within Rheem's Advanced Technology Integration organization, providing advanced technologies and systems solutions for Rheem's Water Heating and Air Conditioning business unit. This position will serve our Enterprise Division, located in Ft. Smith, AR, Lewisville, TX, or San Antonio, TX (Onsite). Responsibilities Define / Develop advanced control architectures and requirements for heat pump, gas, electric and combi water, and space heaters. Provide technical leadership in the controls space for the product development team. Participate in developing system engineering processes and quality criteria. Work collaboratively to develop and extend system architecture and design for electronic controller applications. Develop design concepts or models, supervise prototyping, and conduct performance testing to determine feasibility of concepts. Actively engage with software, hardware, test, and product development teams over the entire product life cycle to ensure that system engineering work products are planned, documented, and completed. Define / Perform verification and validation activities to support product development and launch. Support manufacturing engineering and suppliers by participating in product test procedure and control documentation development. Work closely with customer service team to support product and controller training. Qualifications Bachelor's degree in Engineering (Systems, Electrical, Computer, or Mechanical discipline) 5+ years of experience in the development of embedded microprocessor-based controls. An innovative solution-first spirit and an ability to think creatively. High technical aptitude Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts Experience architecting and developing electronic controls for Water Heating and / or HVAC equipment Experience with System Requirements Documentation, Requirements Traceability, and Test Case development and execution. Experience with Functional Safety (e.g., IEC 61508, ISO26262) or Agency Certification Requirements (e.g., UL 60730, UL 174, etc.) Experience with product and component level FMEAs Experience with real time embedded systems over the entire product lifecycle. Knowledge of one or more of: WiFi, Bluetooth, cellular communication, Ethernet, IoT Passionate about building and owning innovative, customer facing services/products. Great presentation and communication skills Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Preferred Qualifications Master's degree in Engineering or related field. HVAC / Water Heating industry experience preferred. Gas Appliance Experience Electronics Design and/or Manufacturing Experience Embedded Firmware or Software Experience Quality / Reliability Experience Automated Test Development Experience #DICE About Us At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day. Our Behavior Based Values Set Us Apart Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences. Key Responsibilities Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation. Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams. Job Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune. Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts. Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems. Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

Autonomously design, plan, evaluate and optimize highly complex network systems MAJOR RESPONSIBILITIES: Design, deploy, and maintain enterprise-grade routing, switching, and security infrastructure (Arista, Palo Alto, Aruba) Plan, implement, and administer enterprise firewalls and segmentation policies in Palo Alto Networks environments using Panorama. Support and maintain Netskope SASE (ZTNA, SWG, CASB, and NPA) solutions for secure cloud and remote access. Troubleshoot complex routing and switching issues (BGP, OSPF, VLANs, EVPN/VXLAN). Analyzes network performance metrics to identify areas for improvement and recommend solutions. Troubleshoots and resolves complex network performance issues independently. Collaborates with business units to understand network requirements and objectives. Develops and maintains network documentation including configurations, policies, and procedures. Contributes to the development and implementation of compliance standards and best practices. EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: High School Diploma/GED Required Bachelor's Degree (Technical Degree Preferred) and 4 Years Relevant Experience or 6 Years Relevant Experience SKILLS/COMPETENCIES: Extensive hands-on experience with next-generation firewalls (NGFWs), particularly Palo Alto Networks platforms and Panorama management. Strong working knowledge of Aruba CX, AOS wireless, and ClearPass NAC. Familiarity with cloud security and SASE platforms, including Netskope (ZTNA, SWG, CASB, and NPA) or similar secure access solutions. Expertise in Layer 2/3 routing protocols and network security best practices. Experience with IP addressing, VLAN design, and DNS/DHCP management. Strong documentation and troubleshooting skills; comfortable in both GUI and CLI environments. Cloud Network Architecture | Design Documentation | Integration Management | Network Analysis | Network Architecture | Network Design | Network Optimization | Performance Analysis Enterprise-Wide Responsibilities: Champion continuous improvement efforts Proactive problem solving Train and mentor team members May have direct reports (less than 50% of time is spent on supervisory activities) Continued enhancement of skills and knowledge base Travel up to 25% may be required, specific assignments may have additional travel requirements All other duties as assigned Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted. Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

What this Job Entails: The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements Participate in project timelines to support network turn-up within expected completion intervals Responsible for asset management of networking gear in datacenter and POP sites Proactively contribute to documentation, automation and processes as they evolve Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation Create statements of work for vendors at the POP sites Prepare cage and rack designs, and understand the overall needs of POP infrastructure Document and follow RMA processes and procedures for all relevant vendors Follow, improve, and implement data center and POP best practices Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network Use internal tools and scripts to configure, monitor, and repair servers and network equipment Detect and diagnose various error/failure conditions across an array of server types Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Must have an understanding of data center network architecture and common issues related to data center networks Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling) Experience with field-based work in POPs, carrier hotels, or central office environments Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS Basic understanding of transmission technology and circuit troubleshooting techniques Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies Proficiency in various operating systems Ability to capture and analyze traffic Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure Excellent communication skills Experience in dealing with service providers and colocation facilities around the world Ability to work within a global team in a fast-paced and dynamic environment with limited supervision Strong attention to detail with excellent time management and organization skills 20% to 50% of travel required Preferred Qualifications: Understanding of various scripting languages is strongly desired Certification such as CCNA, JNCIA, RHCT, or equivalent experience Physical Demand & Work Environment: Must have the ability to lift/move 30-40 lbs. Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers