Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Assist team with escalated customer issues.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
Ensure Kronos payroll system is properly accounted for and accurately updated for team.
Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills
High School diploma with some college course work in business or related field; or equivalent experience
Required Related Work Experience and Number of Years
Customer service/call center experience 5-7
Minimum Salary- Colorado jobs postings ONLY: 53900.00
|Job Title||Company||Location||Start Date||Salary|
|Forklift Operator||Elite Staffing Inc.||Mitchell, IL||Aug 05, 2021||$33,914|