Bilingual Customer Service jobs at MMC Group

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Client Processing I to join our Loans Enablement Operations team. This role is located in Houston, TX. In this role, you'll make an impact in the following ways: Perform routine and non-routine client service and transactional support functions Interact with other organizational units/teams to ensure timely delivery of service or resolution of issues Process account related transactions per scheduled events/client authenticated direction Manage situations requiring adaptation of response or extensive research according to client response, escalating more complex situations to senior colleagues To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required 0-3 years of total work experience is preferred Experience in brokerage processing is preferred Applicable local/regional licenses or certifications as required by the business At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Job title: Customer Support/Account Rep Duration: 6months Pay rate: $18/hr - $19.17/hour Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Preference Criteria: We prefer candidates with either a College Degree or Previous Contact Center Experience. Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service. Key Responsibilities: Addressing incoming phone calls with a high degree of accuracy and efficiency. Providing support on cash management products, online services, and general financial inquiries. Contributing to a fast-paced, team-oriented environment. Multi-tasking and adjusting quickly to changes in a busy financial service center. Qualifications: Preference for a College Degree or Previous Contact Center Experience. Highly professional, career-driven, and committed to delivering world-class service. Excellent communication skills and ability to work effectively in a team environment. Strong aptitude for multitasking and adjusting to fast-paced environments. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

Job title: Customer Success Executive - Digital Infrastructure Services Customer Success Executive - Digital Infrastructure Services Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit ***************** for more details. Job Opportunity: Customer Success - Digital Infrastructure Services We're looking for an exceptional, results-driven Customer Success Executive to join our rapidly growing team. If you thrive on acquiring net-new enterprise accounts and have the technical acumen to sell complex, platform-led IT infrastructure transformation services, this role is for you. You will play a crucial role in driving our expansion by targeting and landing new clients in the North American markets, leveraging our deep expertise in AI-first, intelligent, and resilient infrastructure solutions. Digital Transformation Director for Strategic Global Accounts Works closely with core leadership team and the partner business/strategy team of Microland, to input to the design and landing of a wide range of field implementation solution and services in support of our overall go-to-market with key global Partners and customers thereof ➤ Purpose of the Role - Work collaboratively with Clients to identify opportunities and design solutions that are the right fit for the requirement. This position is an Individual Contributor role and will represent Microland in the region. Identify New Business opportunities (Unravel the opportunities in Market segments/industry verticals), Drive Account Based Strategy and Strong Engagement, Exceed Set Targets and work with cross functional team to achieve Business goals. The ideal candidate has the below Knowledge and abilities • The ability to work comfortably with key executives in customer organizations and key global accounts • Ability to build and manage a partner/customer ecosystem in the local region • Knowledge of both in-premise and cloud offerings • Knowledge of enterprise customer segment and technology trends • Consistently displays excellent organizational, communication, project management, negotiation, and problem-solving skills • Deliver articulate, effective and audience appropriate presentations for Solution products/technologies, strategies and initiatives ➤ Key Responsibilities: Responsible for selling Microland's Digital Solutions and Service Offerings (Digital Applications, Digital Cloud, Digital Network, Digital Security, Digital Workspace Transformation Services, Digital Infrastructure Management and Cyber Security Services) directly to select enterprise-named customers as a key focus area where they possess the sales and technical expertise are required to conduct all phases of the sales cycle. • Responsible for driving deals from opportunity, identification, validation, and qualification to closing the Deal - Present the value of Microland solutions to all levels of the customer's management and drive services sales. Participate and team up with technical, presales, and "Partner specialists" to provide complete solutions to customers. • Responsible for building and proposing transformational services to customers, identifying triggers, identifying key IT issues that impact the business and making recommendations to customers. • Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company. • Map competition and develop appropriate winning sales strategies, often in conjunction with Partners. • High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment. ➤ Requirements: • Overall, about 10+ years' experience in selling, with a proven track record in sales. • At least 3-4 years' experience in selling managed services, optimization and integration services to customers at C Level (Executives). • Candidate should have experience in services and solution selling, i.e., IT Infrastructure management services. Candidate should have a conceptual knowledge of IT Infrastructure Technologies (Server/Storage/Network/Voice/Cloud/Middleware etc. & IT Service Management). • Candidate should have developed new accounts and managed existing accounts and have the capability to translate the customer business issues into requirements. • Candidate should have managed large conglomerates and global customers and must have engaged CXOs/CIOs. • Candidate must have connections with the partner ecosystem in the region. • Candidate must possess excellent verbal, written, communication, and presentation skills. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. · Exceptional commission structure and significant earning potential. · The opportunity to directly impact company growth by bringing in flagship new clients. · Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

On behalf of our client, an industry leading Insurance Company, we are hiring Services Associates in the Massachusetts area to join their Personal Lines Agency Support Team. The position is anticipated to start in early January and is a temporary (with a duration of approx. 7 months) to permanent opportunity. Position Overview/Summary: As a member of the Agency Support Team, you will work with the firm's independent insurance agents, policyholders and field partners within a call center environment to create outstanding service experiences. The Agency Support Team functions as an extension of their agents' offices by providing assistance related to personal lines insurance policies, premium billing and technical support. By joining the team, you can expect to take part in an initial comprehensive virtual training program that will prepare you for success. You will learn the company's service philosophy, receive both systems and skills training and benefit from ongoing coaching and mentorship that will position you well for potential career growth within their Personal Lines organization. Description Training and Development: 6-8 weeks of initial comprehensive virtual training (instructor-led and self-study) followed by ongoing training, coaching and mentorship Schedule: Hours of Operation are 8:00am - 6:00pm EST, Monday - Friday. Your daily 7.75-hour shift (38.75-hours/week) will be determined after training is complete. Shifts remain static after they are assigned but are eligible for adjustment in the future. Responsibilities / Essential Functions: • Receive inbound calls from agents, policyholders and field representatives in a dynamic call center environment • Timely manage an individual diary of pending items requiring follow-up via email or outbound phone call • Accurately interpret and verify new and renewal policy transactions, policy coverages and policy changes for agents • Communicate underwriting guidelines to agents • Respond to simple as well as complex billing inquiries from agents and policyholders • Provide agents and policyholders with technical support and troubleshooting on The Hanover's systems • Partner with others within Personal Lines to resolve policy or billing related issues • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program • Make process improvement recommendations related to procedures, workflows and systems • Participate in special assignments and perform other duties as needed Key Measures of Success: • Motivated by taking full ownership to help others, solve problems and create lasting positive impressions • Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills • Comfortable working in a dynamic and structured call center operations environment • Receptive to coaching and feedback; flexible and adaptable to change; able to overcome obstacles • Thrives in a remote or an in-office working environment Position Requirements: • Experience of up to 2 years in a customer service environment and role; call center experience is beneficial. Remote work experience preferred • Bachelor's degree • To work remotely, hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required. • Excellent telephone etiquette and service delivery skills • Strong communication skills and effective listening abilities • Effective organizational and time-management techniques • Exhibit patience and a positive outlook when working with agents and policyholders • Contribute to an environment of collaboration, accountability, respect and empowerment • Proficient with navigating personal computers and standard business software; able to learn call center and insurance industry specific software applications • Able to commit to the entirety of the virtual training program Physical Demands & Work Environment: • Able to use a personal computer as well as call center software applications and wear a wired headset • Able to sit for extended periods (75% - 90%) while receiving and handling incoming phone calls • Able to meet performance expectations and internet speed requirements in a dynamic remote work environment If you are interested in this position, please reply with your resume in Word and we will contact you to discuss next steps.

Call Center Representative Contract: 6-12 months (with potential extension) Pay: $19.16/hour About the Opportunity: Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance. What You'll Do: Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately. Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions. Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment. Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team. Why Join Us: Gain hands-on experience in financial services and client support. Collaborate with a supportive, team-oriented environment. Enjoy a flexible schedule after your initial training period. Ready to Start? Take the next step in your career-apply today and become a valued member of our team!

Job Title: Bilingual Spanish/English-Loyalty Services Representative Duration: 6 Months (Contract to Hire-CTH) No. of Positions: 1 Bilingual English/ Spanish candidates only Interview Process: WEBEX Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule:5 days in office TEMP TO PERM: Yes JOB SUMMARY Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. RESPONSIBILITIES • Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Individual Policyholders and other lines of business administered by Client. • Ability to sell the value and retain policyholders • Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues. • Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis. • Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience. • Collects, documents and enters data from and into multiple applications. • Provides instructions and set expectations for policyholders • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI's. • Exhibits and practices the Organization's Common Purposes and Shared Traits. • Understands organizational objectives, supports process improvements, and provides feedback to leadership. • Willingness to perform other duties as assigned. • Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. SKILLS •Provide a needs analysis assessment for what a policyholder may need • Strong verbal and written skills • Ability to partner with others to resolve issues resulting in service or claim related issues • Ability to utilize critical thinking skills EDUCATION AND EXPERIENCE • High School Required; bachelor's degree preferred • Minimum 1 year previous contact center experience • Previous Retention skills within a contact center environment preferred • Previous sales experience a plus • Licensed to sell health/life Insurance a plus

Title: Customs Specialist: MUST Hold U.S Customs Broker License (REQUIRED) By offering fixed long-term contract rates, financing options, data insights, and online tools, our client simplifies and optimizes air cargo operations. They are an innovative platform designed for Airlines, Freight Forwarders, GSAs, and other aviation stakeholders to efficiently buy and sell airfreight capacity. The platform is user-friendly and empowers organizations to streamline processes, enhance operational efficiency, and drive growth in the airfreight industry. Role Description This is a full-time hybrid role for a Customs Specialist, based in Schaumburg, IL, with some work-from-home flexibility. The Customs Specialist will oversee customs brokerage activities, ensure compliance with import/export regulations, and manage processes related to international trade documentation. The role entails liaising with clients, freight forwarders, and customs authorities, maintaining accurate records, and offering solutions to mitigate shipping and customs challenges. Qualifications Strong knowledge and experience in Customs Brokerage, Import, and Export processes. Must Hold U.S Customs Broker License (REQUIRED) Proficiency in Import and Export documentation and regulations. Excellent Communication skills for interaction with clients, customs officials, and internal teams. Ability to work independently and collaboratively in a hybrid work environment. Attention to detail and problem-solving abilities for addressing shipment or customs issues. Proficiency in logistics software and tools, with knowledge of the airfreight industry preferred. Bachelor's degree in business, Logistics, Supply Chain, or a related field is advantageous. Experience in the air freight transportation or logistics industry is a plus. PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Hours: Mon - Fri 8am - 4:30pm Duration: Temporary to permanent, growing our team! Pay Rate: $21 - $23/hr Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented. Responsibilities Assist customers by answering emails and phone calls, managing a moderate volume of inquiries. Assess patient reviews of equipment to ensure satisfaction and quality service. Verify documentation for insurance and prescriptions to guarantee compliance and accuracy. Document and report product complaints and compliments to improve customer experience and product quality. Maintain and complete daily tasks as assigned by leadership to ensure smooth operations. Run regular insurance verifications as needed to support the resupply process. Requirements High School Diploma or equivalent. 2+ years of customer service experience over the phone. Experience in the medical device or healthcare industry is preferred. Ability to work effectively in a team-driven environment. Desire to grow, this organization is recognized for promotion from within and is GROWING Additional Details Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients. If you meet the above requirements and would like more information, please apply today! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Ultimate Staffing is seeking a detail-oriented and customer-focused Customer Service Coordinator for a well-established manufacturer in Northampton, MA. The ideal candidate will bring excellent communication skills, exceptional organizational abilities, and a proactive attitude to ensure outstanding customer experiences. You will be working with business customers to help them fill their orders and answer any questions and review contracts. Customer Service Coordinator Location: East Longmeadow MA Position Type: Temp to Hire Company: Ultimate Staffing Hours: 8:30am - 5:00pm Onsite Pay Range: $19.00 - $23.00 per hour (depending on experience) Key Responsibilities Customer Service: Serve as the first point of contact for customer calls and emails Respond to inquiries, process phone orders, and provide general support for order status, product information, and documentation requests Research and resolve missing shipment issues and provide updates to customers Collaborate with other team members to ensure prompt and professional service Provide backup support for receptionist and administrative tasks as needed Review incoming orders for accuracy and completeness Coordinate with the Sales team on pricing, special requests, and order details Process and enter orders into the company system with precision Verify credit status, assist customers with payment processing, and maintain order documentation Coordinate shipping logistics with the operations team to ensure timely delivery Prepare and review order batches for accuracy prior to scheduling Support team projects and administrative needs as assigned Maintain organized digital and physical records in company systems Qualifications Education: Bachelor's Degree in a related field or equivalent work experience Experience: Minimum of three (3) years of office and customer service experience Background in order entry, billing, and warranty or service processes preferred Skills and Abilities: Strong data entry and phone communication skills Excellent attention to detail and accuracy Proficiency with MS Office and Adobe Acrobat Exceptional verbal and written communication skills Highly organized, efficient, and able to multitask in a fast-paced environment Spanish language proficiency a plus Self-motivated and able to work independently and collaboratively All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Details: Job Title: Title: Customer Service Associate Duration: 12 Months Contract - Possible to go to 2 years. Possible to convert to FTE Additional Details: ·Training will be in person. Hybrid schedule after that. 2 days in office every other week (subject to change) ·Shift will be Training- 8am - 4:30pm, Work shifts anytime between 7am - 7:15 pm M-F. Could work holidays. ·No days off during class ·Overtime is required: Can be mandated if no one volunteers Job Description: Responsibilities: ·Must be able to use good business judgment when handling non-standard situations as defined in training materials. ·Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. ·Will influence others with a positive attitude with a focus on teamwork and cooperation. ·Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. ·Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, conversations with customers about bills and energy usage, budget billing/autopay etc. ·Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. ·Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. ·Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. ·Respond promptly to emergency situations and document pertinent information. ·Actively contribute to team and contact center assignments including various overtime assignments. ·Must be able to use multiple systems. ·High School diploma or equivalent required, bachelor's or associate degree preferred. ·Excellent math and computer skills required. ·Customer service experience in banking, telephone, collections, or other related area preferred. Experience/Qualification: ·Excellent math and computer skills required. ·Customer service experience in banking, telephone, collections, or other related area strongly preferred. Education: High School diploma or equivalent required, bachelor's or associate degree preferred. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Jayant Bhutda Email: ***************************** Internal Id: 25-52080

Leading Education organization in Irvine is in need of a Temporary Call Center Representative. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months, it could go longer and become temp-hire. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center. Auto Dialer experience is preferred. Responsibilities: * Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives. * Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly. * Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation. * Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet. * Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus. * Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward. * Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue. Your Experience Includes: * Minimum 2 years' experience preferred. * Customer Service experience. * A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. * Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy. * Telephone Auto Dialing System experience preferred. * Bilingual Spanish is a PLUS Education: * High School Graduate or equivalent required. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Salary: Up to $60,000-$65,000 DOE We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds. Responsibilities: Provide exceptional customer support across multiple channels, ensuring timely and accurate responses. Manage orders, returns, and inquiries through Shopify and internal systems. Utilize PC and Excel to track orders, update records, and maintain customer data. Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience. Identify trends and escalate recurring issues to improve processes and customer satisfaction. Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management. Generate reports to track customer interactions, order fulfillment, and returns. Maintain knowledge of products and services to provide accurate information and guidance to customers. Support internal projects and initiatives that improve operational efficiency and enhance the customer experience. Qualifications: Strong communication and problem-solving skills. Comfortable using Shopify, PC, and Excel (or similar tools). Highly organized, detail-oriented, and able to manage multiple tasks. Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required. What We Offer: Competitive salary up to $60-65K DOE. Growth opportunities within a dynamic DTC company. Supportive, team-oriented work environment.

"Recent Call Center Representative and Bilingual is a must" Note: It's an on site job role, Best suited candidates will be contacted to discuss further about the job role. Job Details: Job Title: Call Center Representative (Onsite, Bilingual) Location: New York, NY, 10004 Duration: 3 Months (Contract Assignment) Schedule: 11:00 AM-07:00 PM M-F (some Saturdays (8-4) as well) Job Summary: Customer Service Professional who handles incoming and/or outgoing calls. (Extensive) Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary. -Extensive phone experience and computer literate. Skills: -Recent Two (2) years of experience and Bilingual (Spanish or any). -Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. -Active listening providing full attention to callers to understand their concerns and needs. -Effective problem-solving to analyze a situation, identify core issue and find effective solution. Education: -High School Diploma or general education degree (GED). EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Direct Hire Opportunity with a great organization! Onsite opportunity in Dallas with hybrid remote potential in the future based on performance Opportunity to earn bonuses on a monthly basis based on performance after training Shift - Monday to Friday, start time between 7am to 11am, 8 hour shifts Start date - January 5th Responsibilities: Handle full care coordination for members and maintain close communication to educate members on how their benefits work Assist members with finding a provider in network for surgeries Assist with scheduling procedures Handle inbound and outbound calls Send referrals Confirm appointments with patients and provider offices Taking information from members and logging this correctly into the CRM system Assist with booking travel Coordinate follow up appointments Call provider offices to request medical records Qualifications: Bachelor's or Associate's Degree required Exceptional customer service skills Ability to commute to and work in the Dallas office daily Ability to work in a fast paced environment Empathetic Preferred Qualifications: Healthcare experience

We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, and online portals Accurately enter and manage orders in the ERP system, including sending order confirmations Provide timely updates on order status, shipping details, and general inquiries Onboard new customers by creating accounts and collecting necessary documentation Generate and send sales invoices upon order shipment Assist the sales team with preparing quotes for spare parts and product configurations Maintain detailed and accurate records of customer communications and transactions Support general administrative tasks and other duties as assigned Qualifications: Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus) High school diploma required; some college coursework preferred Strong communication skills-both written and verbal Highly organized with strong attention to detail Able to multitask and adapt in a dynamic, start-up style environment Proficient in Microsoft Office (Word, Excel, Outlook) Experience with ERP or CRM software All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Type: Contract to Hire We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction. Responsibilities Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues. Guide customers through virtual or phone-based home inspections step-by-step. Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity. Troubleshoot issues such as device pairing, alerts, and connectivity problems. Document calls, resolutions, and inspection findings to support process and product improvements. Make proactive outreach calls to improve product adoption and customer satisfaction. Maintain clear, professional communication via phone, email, and text. What We're Looking For High School Diploma or GED required; bachelor's degree preferred. 1+ year of experience in technical support, help desk, call center, or field service. Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems. Strong communication skills and problem-solving ability. High attention to detail and ability to thrive in a fast-paced environment. Customer-first mindset, proactive attitude, and willingness to learn. Ability to work onsite with flexibility across different shifts. Why This Role Is Great Collaborative, dynamic environment. Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles. Direct exposure to innovative technology and hands-on product improvement.

The Dispatcher serves as the first point of contact for incoming customer communications and is responsible for distributing email requests and documentation to the appropriate Customer Service Representative (CSR) for processing. This role ensures timely response and task routing within the customer service team and provides support with customer documentation and communication, including order acknowledgments and COA requests. Business metrics Key performance metrics for the Dispatcher role include average first response time, email routing accuracy, and order acknowledgment turnaround time. Efficiency can be measured by email volume managed, COA request fulfillment rate, and timely escalation of urgent tasks. Additional indicators such as internal stakeholder satisfaction and error rate in task execution reflect the quality of support provided. Together, these metrics ensure prompt, accurate, and customer-focused service delivery. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Ultimate Staffing Services is actively seeking a dedicated Card Services Specialist to join their client's team in Oregon. This role involves processing a high volume of card maintenance inquiries and ensuring exceptional service delivery. The ideal candidate will have a strong background in financial institutions and transaction processing. Responsibilities Process a high volume of card maintenance inquiries, including travel notices, debit card stop payments, CAMS/FICO alerts, special card order requests, and fraud alerts. Manage the returned card process. Handle a high volume of credit/debit card exceptions and GL transactions. Assist employees via the Card Services phone line, internal service requests, and email, demonstrating exceptional service skills. Review a high volume of card maintenance reports. Ensure accuracy and attention to detail in all data entry tasks. Qualifications Experience working in a financial institution. Proficiency in transaction/GL processing. Card servicing experience is beneficial but not required. High attention to accuracy and detail. Extensive data entry experience, including moving notes, transactions, and posting GL transactions. Required Work Hours Monday through Friday 8AM-5PM Benefits The position offers a competitive pay range of $23 to $25 per hour - DOE Additional Details Ultimate Staffing Services is seeking candidates who are committed to providing top-tier service and support in a dynamic environment. This role is perfect for individuals with a keen eye for detail and a passion for the financial sector. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Title: Environmental Services Specialist Department: Facilities Management For over 178 years, New York Academy of Medicine has been a driving force for progress, helping transform the landscape of health through independent thinking, rigorous research, and dynamic collaboration. Our mission reaches beyond the boundaries of conventional institutions; we champion a future where every person - no matter their background or circumstance - has what they need to live a healthier, longer life. True transformation happens when diverse perspectives unite with a shared vision. We bring together grassroots advocates, global leaders, clinicians, policymakers, researchers, and community voices in purposeful partnership. Our work is grounded in evidence and resonates with human experience. We consistently turn ideas into action, accelerating the adoption of innovations that advance health equity far beyond New York's borders. Position Summary/Overview: Reporting to the Facilities Manager, the Environmental Services Specialist will be responsible for: Overall cleanliness and repair of all items on specified floors of the building (cleaning will consist of all offices, common areas, restrooms, and event spaces) Maintaining the general cleanliness of all buildings and grounds, including front of building and doors Inspection of any light fixtures that are out and replace any bulbs, etc. Assisting in setting up and coordinating set-up and clean-up for all meetings and special events, including lifting tables and placing chairs. Assisting with delivery of furniture and supplies to the building. Accommodating staff requests for maintenance services as instructed by supervisor Removal of all trash as directed Performing light carpentry, electrical, plumbing and other assistant handyman helper tasks as required Other duties as assigned. The ideal candidate will practice care in the maintenance of the facility and take pride in their work; recognize the contributions of others and collaborate effectively within and outside of the department; communicate well with others and listen effectively to their ideas; be flexible, enthusiastic, and persistent in overcoming obstacles; demonstrate ability to think and act independently while exercising good judgment; take initiative to solve problems; and have a desire to expand knowledge and develop professionally. Qualifications: Working knowledge of policies and procedures relevant to the job function A familiarization with local, state, and federal regulations governing buildings in NYC or an ability to acquire such knowledge 2-5 years of maintenance staff experience required High School Diploma or equivalent required Ability to work flexible hours Ability to work outside in all weather conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, sit, handle or feel for objects, tools, or controls, reach with hands and arms, speak, and hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position is based in New York City and requires full-time on-site presence. It is a non-exempt, hourly position and is eligible for overtime pay and benefits. NYAM is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. NYAM is an affirmative action employer. As an organization whose primary focus is health equity, NYAM is committed to creating a diverse and inclusive environment for all employees. Application Process: Interested candidates should submit a resume and contact information for three references to ***********************. Applications will be reviewed on a rolling basis until the position is filled. Salary range: The salary range for this position is $18 to $20 per hour.