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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $38,137 | $18.34 |
| 2 | Bristol, CT | $34,315 | $16.50 |
| 3 | New York, NY | $33,590 | $16.15 |
| 4 | Plymouth, MN | $33,299 | $16.01 |
| 5 | Cherry Hill, NJ | $31,496 | $15.14 |
| 6 | Rancho Cordova, CA | $29,696 | $14.28 |
| 7 | Lombard, IL | $29,561 | $14.21 |
| 8 | Sterling, VA | $28,829 | $13.86 |
| 9 | Erlanger, KY | $27,525 | $13.23 |
| 10 | Tempe, AZ | $26,672 | $12.82 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Engagement Specialist | $40,031 | $19 | - |
| 2 | Customer Care Advocate | $33,682 | $16 | - |
| 3 | Customer Care Professional | $33,257 | $16 | - |
| 4 | Representative | $32,557 | $16 | - |
| 5 | Customer Service Technician | $31,807 | $15 | - |
| 6 | Customer Service Representative | $31,799 | $15 | 1 |
| 7 | Customer Care Representative | $31,460 | $15 | - |
| 8 | Bilingual Customer Service | $31,141 | $15 | 1 |
| 9 | Call Center Technician | $30,997 | $15 | - |
| 10 | Customer Representative | $30,969 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | All About People | $28,446 | $14 | - |
| 2 | Tailored Management | $28,009 | $13 | - |
| 3 | Renkim | $27,978 | $13 | - |
| 4 | Secova | $27,943 | $13 | - |
| 5 | Berkheimer Tax Innovations | $27,910 | $13 | - |
| 6 | Chime Solutions | $27,887 | $13 | - |
| 7 | Bridge Personnel Services | $27,843 | $13 | - |
| 8 | Rust Consulting | $27,725 | $13 | - |
| 9 | Miss Dig System, Inc. | $27,643 | $13 | - |
| 10 | Atterro, Inc. | $27,519 | $13 | - |
| 11 | BGE | $27,454 | $13 | - |
| 12 | Louisiana One Call | $27,306 | $13 | - |
| 13 | LogistiCare | $27,173 | $13 | - |
| 14 | Computershare | $27,030 | $13 | - |
| 15 | Custom Direct LLC | $26,826 | $13 | - |
| 16 | InnoSource | $26,800 | $13 | - |
| 17 | ChaseSource | $26,733 | $13 | 2 |
| 18 | Telerex | $26,520 | $13 | - |
| 19 | Garden City Group, LLC | $26,351 | $13 | 3 |
| 20 | MetaSource | $25,662 | $12 | - |