Mobile sales associate job description

Awesome people deserve to work for an awesome company.

If you're awesome and excited about the hottest new trends in tech, values making genuine connections, and interested in the wondrous world of wireless sales, KCI Wireless is the awesome company that you deserve to work for.

KCI Wireless is a proud T-Mobile Premium Retailer who welcomes those that ambitiously push for more. As a company, we value Accountability. To us, this includes remaining accountable to our promise of providing a welcoming, fun, and valuable work experience to all our awesome employees.

Job Description

As a Mobile Associate, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Mobile Associates are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Mobile Associates have fun accomplishing the below job commitments:

* Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
* Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
* Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
* Educate and recommend the best technology choices personalized to each customer
* Simplify the wireless experience to cater to and maximize customer understanding
* Maintain a high attention to detail when completing any transactions or paperwork
* Exercise compassion in all customer interactions
* Foster team partnerships to support store synergy
* Assist in store opening, closing, and operating duties

Requirements

Qualifications

* Passionate advocate for providing unparalleled customer service
* Competitive spirit with a drive to surpass sales potential
* Genuine regard and intention put into customer connections
* Excellent verbal and written communication skills
* 6 months experience in customer service and/or sales environment, wireless retail preferred
* High school diploma/GED
* Willing to work weekends/holidays
* At least 18 years of age
* Legally authorized to work in the United States
* Bilingual in English & Vietnamese

Benefits

* Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
* Potential all in Compensation totaling $20+/hr
* Potential of receiving up to 7 different Compensation payouts per Month
* New Employee $500 Sign-On Bonus
* Vacation time
* Personal time
* Sick time
* Health benefits
* Phone service discount
* Promotion opportunities
* Employee rewards including trips and contests

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance to high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals. The $10-$13 an hour is including commission. Could be more, depending on how hard you hustle.
*Responsibilities*
* Ensure high levels of customer satisfaction through excellent sales service
* Assess customers needs and provide assistance and information on product features
* Welcome customers to the store and answer their queries
* Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
* “Go the extra mile” to drive sales
* Maintain in-stock and presentable condition assigned areas
* Actively seek out customers in store
* Remain knowledgeable on products offered and discuss available options
* Process POS (point of sale) purchases
* Cross sell products
* Handle returns of merchandise
* Team up with co-workers to ensure proper customer service
* Build productive trust relationships with customers
* Comply with inventory control procedures
* Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

*Skills*
* Proven work experience as a Retail Sales associate, Sales representative or similar role
* Basic understanding of sales principles and customer service practices
* Proficiency in English
* Basic Math skills
* Hands-on experience with POS transactions
* Solid communication and interpersonal skills
* A friendly and energetic personality with customer service focus
* Ability to perform under pressure and address complaints in a timely manner
* Availability to work flexible shifts
* High school diploma

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Shift:
* 10 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Laurinburg, NC 28352: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Are you looking to join a company where you can be yourself and still make money while having fun? Do you get excited about smartphones, wireless technology & accessories? Are you competitive & enjoy winning while having fun in a team setting? We are looking to grow our team & fully train the right people on how to be successful at getting the job done the right way.

This entry level position has genuine growth potential & could grow into a career with great earning potential if you want it to. If you are looking for Part-Time or a career path with a future in retail sales management. Either way we have openings for you.

Pay will be an hourly base pay plus you will earn commission paid for the sales you make. We give you a great discount on any T-mobile individual or family plan with great deals on new phones/devices too. Medical benefits will be available for full time employees.
Requirements
* Competitive drive and ability to succeed in a sales environment
* Willingness to work alongside peers and store leaders, while serving customers.
* At least 18 years of age
* Legally authorized to work in the United States
* High School Diploma or GED

Responsibilities
* This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert
* Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
* Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
* Approaching service and sales needs with composure, integrity and compassion
* Become skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
* Support team initiatives and create an inclusive environment

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Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Weekend availability

Education:
* High school or equivalent (Required)

Work Location: One location