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Mobile sales associate skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sonya DiPalma Ph.D.
Mobile sales associate example skills
Below we've compiled a list of the most critical mobile sales associate skills. We ranked the top skills for mobile sales associates based on the percentage of resumes they appeared on. For example, 30.5% of mobile sales associate resumes contained customer service as a skill. Continue reading to find out what skills a mobile sales associate needs to be successful in the workplace.

15 mobile sales associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mobile sales associates use customer service:
  • Managed in-store promotions, created a stronger brand awareness, communicated competitive advantage, and delivered a first-rate customer service experience.
  • Provide customers with outstanding customer service assisting them in every department to ensure customer satisfaction.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how mobile sales associates use sales floor:
  • Approached customers on the sales floor to answer questions and help them find what items best fit their needs.
  • Worked on the sales floor, part of a sales team, face-to-face with customers all day.

3. Customer Satisfaction

Here's how mobile sales associates use customer satisfaction:
  • Increased sales and customer satisfaction by implementing strong multitasking capabilities and a high level of technical knowledge.
  • Possess the natural ability to diffuse difficult situations and offer solutions to provide customer satisfaction.

4. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how mobile sales associates use customer relationships:
  • Developed and maintained positive customer relationships that contributed to the customers' decision to return and purchase another time.
  • Educated customers, explained and demonstrated products, and maintained positive customer relationships.

5. Cash Handling

Here's how mobile sales associates use cash handling:
  • Handle all aspects of the sale including credit card applications and cash handling.
  • Demonstrated cash handling policies, register procedures, and furniture order entering processes to execute selling capabilities.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how mobile sales associates use product knowledge:
  • Provided customers with personalized service and exceptional level of product knowledge and expertise.
  • Applied specific product knowledge to help deliver specialized solutions to customers.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how mobile sales associates use pos:
  • Use of POS system, and adhere to all policy guidelines outlined by my department.
  • Received full training on all register functionality and Point of Sale (POS) systems.

8. Android

An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Here's how mobile sales associates use android:
  • Experienced with all Windows, Android, and Apple systems as well as programs that correspond to their mobile devices.
  • Gained experience with mobile device OS platforms - Android, Apple, Windows Mobile, Blackberry, Palm.

9. Cell Phones

It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.

Here's how mobile sales associates use cell phones:
  • Activated cell phones for a variety of carriers such as AT&T, Verizon, and Sprint.
  • Inform and sale customers the latest mobile technology including cell phones, tablets, and accessories.

10. Customer Complaints

Here's how mobile sales associates use customer complaints:
  • Answered customer questions and resolved customer complaints in a timely and professional manner.
  • Resolved customer complaints about billing, technical support, and sales issues.

11. Mobile Phones

Here's how mobile sales associates use mobile phones:
  • Helped guests' find solutions to their specific communications needs via mobile phones, accessories and broadband internet packages.
  • Provided services to customers about key feature in mobile phones, as well as set up e-mail and contacts.

12. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how mobile sales associates use troubleshoot:
  • Worked closely with Windows, Apple, and Samsung employees to troubleshoot and sell computers, tablets, and phones.
  • Create relationships with customers and provide solutions for their electronic needs Troubleshoot hardware and software for devices.

13. Wireless Products

Wireless products describe those electronic devices that can communicate without cords using radio frequency signals. Examples of wireless products include TV remote controls, radio or television broadcasting, cordless phones, GPS systems, tablets, WiFi, Bluetooth mice or keyboards, wireless routers, radar communication, and most devices that don't use wires to transmit information.

Here's how mobile sales associates use wireless products:
  • Maintain knowledge on all new wireless products and pricing plans.
  • Sell wireless products and accessories via asking open ended questions.

14. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how mobile sales associates use electronic devices:
  • Acquire background information in all current and new electronic devices in order to provide customers with optimized support.
  • Sell phones, other electronic devices and mobile services.

15. Smartphones

Here's how mobile sales associates use smartphones:
  • Educated customers about the new generation of smartphones and assisted with purchases paying attention to each individual needs.
  • Job Responsibilities include: Selling Electronics including TV's, Cameras, Smartphones, Photos, Etc.
top-skills

What skills help Mobile Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all mobile sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

List of mobile sales associate skills to add to your resume

Mobile sales associate skills

The most important skills for a mobile sales associate resume and required skills for a mobile sales associate to have include:

  • Customer Service
  • Sales Floor
  • Customer Satisfaction
  • Customer Relationships
  • Cash Handling
  • Product Knowledge
  • POS
  • Android
  • Cell Phones
  • Customer Complaints
  • Mobile Phones
  • Troubleshoot
  • Wireless Products
  • Electronic Devices
  • Smartphones
  • Retail Locations
  • Customer Payments
  • Customer Issues
  • Cash Control
  • Customer Contracts
  • Apple
  • Smart Phones
  • Windows
  • Samsung
  • Sales Contracts
  • Headphones
  • Security Practices
  • Customer Support
  • Upselling
  • Customer Inquiries
  • Technical Issues
  • Sales Strategies
  • Repeat Business
  • Profitable Growth
  • Sales Slips
  • Beast
  • Cellular Devices
  • Cash Registers
  • Geek

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.