Mobile sales representative job description

Posting Job Description

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. We'll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

It's all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet/Voice Representative are:

* Ability to read, write, speak and understand English
* High School Diploma or GED

Preferred qualifications

* 6 months or more of customer service experience
* 6 months or more of working with multiple software applications
* 6 months or more of high-volume phone experience in a customer service/call center job preferred
* 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Make sales to retailers, primarily in the form of commitments from retailers to increase stock, place orders, stock new product lines, provide and expand shelf space, participate in incentive programs and pre-shipment programs, allow promotional placements, and assign prime placement to products and promotional materials. Identify opportunities to drive volume and market share in your assignment. Optimize coverage to meet and/or exceed objectives by continually challenging the status quo. Establish credibility and increase influence in assignment to support and maximize sales and promote Company priorities and goals. Actively seek to gain insights through retail activities that can be communicated and reported to strengthen the team and Company Brands.
WHAT YOU WILL DO

Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary by the Company)

Sales

Sell Company products, programs, and promotions to retailers

Develop selling plans that resonate with retailers and encompass conceptual selling themes across all Company categories

Demonstrate product and industry knowledge to effectively market and sell Company products.

Collaborate with Division resources to identify sales opportunities that can be acted upon to drive sales performance

Be accountable for delivering all assigned retail execution objectives and key company priorities within your respective assignment

Retail Partnership

Develop and maintain strong retail partnerships across the assignment

Identify Company opportunities within the assignment and provide input to Division Sales Manager on potential areas for improved sales

Model ability to influence retailer to support Company sales and key strategies and initiatives

Penetrate consumer and retailer insights to drive alignment between the Company and the consumer

Retail Coverage

Measure resources to maximize time allocation on a store-by-store basis to maximize productivity and meet objectives

Ensure alignment to retail cycle plan coverage objectives and overall coverage model parameters

Optimize assignment coverage designs to maximize retail activity time in achieving strategic objectives

Retail Store Development

Ensure placement and services of all merchandising fixtures/displays to present a competitive merchandising advantage across all Company categories

Ensure all requirements of our retail partnership agreements are being maintained by retail stores

Ensure and maintain all promotional programs and competitive pricing initiatives.

Retail Communication & Insights

Gain and maintain acceptance by retailers to use the “ITG Portal” as the primary method for reimbursement and tracking

Share best practice approaches with Division Sales Manager to improve sales and overall Division business performance

Solicit and report customer and competitive insights to identify critical sales opportunities and provide solutions to Division Sales Manager / HQ

Performs other job-related duties as assigned

Full-Time Mobile Expert
T-Mobile Premium Retailer - Wireless Vision

Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Mobile Expert role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand and meet customers' wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!

Your Talents:
* Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.
* Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
* Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
* Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
* Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
* Complete accurate paperwork and transactions according to company policies and procedures.
* Share customer experience with the rest of your team, including Management.
* Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
* Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.

* Build customers confidence by making their experience comfortable and simple while meeting their needs.
* Engage in service selling and right fitting the customer with the appropriate total technology solution.
* Assist in other tasks, duties, or projects as assigned by management.

Your Experience:
* Minimum of 6 months experience in retail or another environment with a strong customer focus.
* Professional, energetic and positive attitude.
* Excellent written and verbal/interpersonal communications skills.
* Flexible scheduling availability.
* Completed High school diploma/GED.
* Bilingual preferred in certain locations.
* Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
* Must be able to move and/or lift up to 25 pounds.

What We'll Offer:
* Competitive paid time-off program
* Medical, dental and vision benefits
* 401k match
* Phone service discounts
* Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

Job Types: Full-time, Contract

Pay: $21.00 - $27.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Required)

Experience:
* Retail sales: 1 year (Preferred)

Language:
* Spanish (Preferred)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location