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Mobile sales representative skills for your resume and career
15 mobile sales representative skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exceptional customer service in order to accurately answer any questions or concerns expressed by the customer before product installation.
- Maintain relationships with repeat visitors and foster relationships with new ones through providing excellent customer service.
2. Customer Satisfaction
- Assure customer satisfaction and retention by resolving complaints quickly and efficiently.
- Performed follow-up callbacks to ensure customer satisfaction.
3. Customer Interaction
Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.
- Record accurate notes of each customer interaction using proprietary account management software.
- Performed a wide range of services including exercising excellent customer service in all customer interactions and followed up on Teller referrals.
4. Inbound Calls
- Managed and maintained customer's accounts through inbound calls, chat and email.
- Handle inbound calls for AT&T Mobility cellular customers.
5. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Develop the product knowledge -Explain to customers the difference in performance and convenience related to each purchase.
- Provided adequate product knowledge on cameras, laptops, I-pads, upgrades, accessories, and Gaming consoles
6. Sales REP
- Communicate with sales reps, coaches, managers, keeping them updated on status of issues.
- Handled large amounts of cash as a sales rep and dealt with many computer programs.
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POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Utilized cell phone carriers' POS systems in order to register sales and provide customer support.
- Enter payments to the POS System.
8. Cell Phones
It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.
- Promote and sale of mobile technology including, but not limited to new cell phones, data plans, and accessories.
- Keep up to date on the latest trends in cell phones and what each model has that stands out to others.
9. Inventory Counts
- Inventory CountsSelling and Activating PhonesCash CountsSelling Insurance PlansKnowledge of Current Technology
- Inventory counts, communicating to accommodate customers needs.
10. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Gained the privilege to work the entire sales floor (not just a specific department).
- Update store inventory, cycle counts, unload trucks, and stock sales floor / warehouse.
11. Customer Accounts
- Look into existing customer accounts to answer questions about their phone bill or possibly upgrade their current devices.
- Created new customer accounts for services such as Verizon, Sprint, and AT&T.
12. Mobile Phones
- Assist customers with issues with their mobile phones.
- Maintained the department and sold electronics & mobile phones
13. Bill Payments
- Explain bill details, secure bill payments and set up payment arrangements as needed.
- Assisted customers with bill payments and plan add-ons.
14. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Worked with several other departments to ensure quality customer care and service.
- Provided customer care through interaction, as well as by handling issues in a timely manner.
15. Customer Issues
- Performed administrative tasks of addressing customer issues and responding to complaints via mail correspondence.
- Conducted quality assurance surveys and investigated customer issues.
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What skills help Mobile Sales Representatives find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What mobile sales representative skills would you recommend for someone trying to advance their career?
Peter Weiss Ph.D., P.E.
Professor, Website
Never pass up an opportunity to learn something new. Every situation you find yourself in will provide learning opportunities.
Although it's important to learn when to say no, be very careful when turning down an opportunity. You never know what doors will open when you say yes to something.
Find and develop a unique skill set or ability to set yourself apart in the office.
Always behave in a professional manner and maintain good relationships with other engineers you work with or have encountered (even when switching jobs for any reason)
What technical skills for a mobile sales representative stand out to employers?
Linda Hajec
Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend
The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.
List of mobile sales representative skills to add to your resume
The most important skills for a mobile sales representative resume and required skills for a mobile sales representative to have include:
- Customer Service
- Customer Satisfaction
- Customer Interaction
- Inbound Calls
- Product Knowledge
- Sales REP
- POS
- Cell Phones
- Inventory Counts
- Sales Floor
- Customer Accounts
- Mobile Phones
- Bill Payments
- Customer Care
- Customer Issues
- Store Management
- Wireless Products
- Training Sessions
- Customer Complaints
- Billing Issues
- Apple
- Customer Inquiries
- Retail Store
- Upselling
- Smartphones
- Customer Problems
- Technical Issues
- Phone Services
- Customer Payments
- Customer Contracts
- Cellular Devices
- Samsung
- Security Practices
- Retail Locations
Updated January 8, 2025
