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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Director of Mobile Technology||Go Daddy.Com, LLC||Sunnyvale, CA||Sep 05, 2015||$170,000|
|Principal Architect, Web and Mobile Technologies .02||Ingram Micro Inc.||Costa Mesa, CA||Aug 17, 2016||$138,633|
|SR. Architect/Mobile Technical Lead||Staples, Inc.||Cambridge, MA||Nov 03, 2016||$137,000|
|Principal Architect, Web and Mobile Technologies .02||Ingram Micro Inc.||Santa Ana, CA||Sep 08, 2015||$135,915|
|SR. Developer-Mobile Technologies||Slalom LLC||San Francisco, CA||Oct 01, 2014||$135,000 -
|SR. Developer-Mobile Technologies||Slalom LLC||San Francisco, CA||Jul 29, 2013||$135,000 -
|SR. Developer-Mobile Technologies||Slalom LLC||San Francisco, CA||Jul 17, 2013||$135,000 -
|Mobile Technical Developer||MOOV Corporation||San Francisco, CA||Apr 14, 2015||$134,650|
|Director, Mobile NGN Technical Engineering Center||Alcatel-Lucent USA Inc.||Plano, TX||Apr 24, 2010||$132,000|
|Director, Mobile NGN Technical Engineering Center||Alcatel-Lucent USA Inc.||Plano, TX||Jun 15, 2010||$132,000|
|Mobile Technical Lead||Broadsoft, Inc.||Gaithersburg, MD||Oct 06, 2016||$125,000|
|Mobile Technical Lead||Barclays Bank Delaware||Wilmington, DE||Jun 15, 2016||$125,000|
|Mobile Technical Lead||Broadsoft, Inc.||Gaithersburg, MD||Sep 28, 2015||$125,000|
|Tech Yahoo, Mobile DEV Engineer||Yahoo! Inc.||Sunnyvale, CA||Nov 30, 2016||$122,059 -
|Senior Developer-Mobile Technologies||Slalom LLC||San Francisco, CA||Jun 17, 2014||$121,700 -
|Tech Yahoo, Mobile DEV Enginieer||Yahoo! Inc.||Sunnyvale, CA||Sep 30, 2016||$120,662 -
|Mobile Technical Lead||John Hancock Life Insurance Company (USA)||Boston, MA||Aug 15, 2016||$120,000|
|Software Engineer, Web & Mobile Technologies||Monitise Americas, Inc.||San Rafael, CA||Oct 01, 2015||$115,000 -
|Mobile Technology Lab Lead||Comcast Cable Communications, LLC||Philadelphia, PA||Jun 27, 2016||$110,781 -
|SWE II, EA Mobile Technology||Electronic Arts, Inc.||Redwood City, CA||Aug 25, 2016||$110,000|
|Software Developer, Web & Mobile Technologies (BAC||Monitise Americas, Inc.||San Rafael, CA||Apr 29, 2013||$110,000 -
|Software Developer, Web & Mobile Technologies (BAC||Monitise Americas, Inc.||San Rafael, CA||May 06, 2013||$110,000 -
|Mobile Technical Lead||Mobiquity, Inc.||Wellesley, MA||Oct 29, 2012||$110,000|
|Software Developer, Web & Mobile Technologies||Monitise Americas, Inc.||San Francisco, CA||Mar 18, 2015||$105,000 -
|Software Developer, Web & Mobile Technologies||Monitise Americas, Inc.||San Rafael, CA||Sep 13, 2014||$105,000 -
|Mobile Technical Developer||MOOV Corporation||San Francisco, CA||Jul 29, 2013||$105,000|
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