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Become A Mobile Technician

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Working As A Mobile Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $119,637

    Average Salary

What Does A Mobile Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Mobile Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Mobile Technician?

Mobile Technician Jobs

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Mobile Technician Career Paths

Mobile Technician
Driver Delivery Driver Operations Manager
Branch Manager
6 Yearsyrs
Senior Technologist Project Manager Program Manager
Chief Information Officer
11 Yearsyrs
Delivery Driver Maintenance Technician Project Manager
Construction Manager
10 Yearsyrs
Owner/Operator Consultant Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Consultant Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Consultant Lead Technician Information Technology Specialist
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Field Service Technician Service Manager General Manager
Managing Partner
9 Yearsyrs
Driver Dispatcher
Operations Manager
7 Yearsyrs
Help Desk Analyst Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Lead Technician Project Leader Project Manager
Program Manager
8 Yearsyrs
Team Leader Operations Manager Business Analyst
Quality Assurance Manager
9 Yearsyrs
Senior Technologist Field Service Technician Operations Manager
Senior Account Manager
7 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Delivery Driver Service Technician Operations Manager
Senior Manager
10 Yearsyrs
Lead Technician Project Manager
Senior Project Manager
12 Yearsyrs
Owner/Operator Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Team Leader Project Leader Information Technology Manager
Technical Services Manager
8 Yearsyrs
Help Desk Analyst Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Mobile Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.6 years
Technician 2.6 years
Server Technician 2.1 years
Mobile Technician 2.0 years
Junior Technician 1.6 years
Student Technician 1.6 years
Top Employers Before
Technician 11.9%
Cashier 7.2%
Mechanic 5.6%
Internship 3.8%
Supervisor 3.6%
Driver 3.6%
Manager 3.3%
Teller 2.9%
Owner 2.7%
Specialist 2.7%
Top Employers After
Technician 13.3%
Driver 4.6%
Mechanic 3.8%
Cashier 3.8%
Manager 3.4%
Volunteer 3.0%

Do you work as a Mobile Technician?

Mobile Technician Demographics

Gender

Male

77.6%

Female

21.0%

Unknown

1.4%
Ethnicity

White

60.3%

Hispanic or Latino

17.0%

Black or African American

11.2%

Asian

7.7%

Unknown

3.9%
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Languages Spoken

Spanish

55.9%

French

8.8%

Mandarin

8.8%

Japanese

5.9%

Cantonese

5.9%

Polish

5.9%

Turkish

2.9%

Persian

2.9%

Carrier

2.9%
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Mobile Technician Education

Schools

University of Phoenix

16.1%

Universal Technical Institute

11.8%

ECPI University

5.4%

Middle Tennessee State University

5.4%

Community College of the Air Force

5.4%

Strayer University

5.4%

University of Maryland - University College

4.3%

Georgia State University

4.3%

University of Utah

4.3%

Central Texas College

4.3%

Kaplan University

4.3%

Eastern Washington University

3.2%

Hinds Community College

3.2%

Tennessee State University

3.2%

University of Cincinnati

3.2%

University of Akron

3.2%

City College of San Francisco

3.2%

Camden County College

3.2%

Lewis and Clark Community College

3.2%

Johnson & Wales University

3.2%
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Majors

Business

14.1%

Computer Science

9.7%

Automotive Technology

9.4%

Information Technology

8.1%

Electrical Engineering

6.9%

Computer Information Systems

6.7%

Criminal Justice

5.3%

General Studies

4.4%

Communication

4.4%

Medical Technician

4.1%

Computer Networking

4.1%

Electrical Engineering Technology

3.2%

Medical Assisting Services

3.2%

Management

3.0%

Nursing

2.5%

Industrial Technology

2.3%

Heating And Air Conditioning

2.3%

Photography

2.1%

Psychology

2.1%

Health Care Administration

2.1%
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Degrees

Other

35.6%

Bachelors

30.1%

Associate

18.7%

Certificate

7.9%

Masters

4.2%

Diploma

3.1%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Mobile Technician Salaries

Job Title Company Location Start Date Salary
Tech Yahoo, Mobile DEV Engineer Yahoo! Inc. Sunnyvale, CA Nov 30, 2016 $122,059 -
$191,400
Tech Yahoo, Mobile DEV Enginieer Yahoo! Inc. Sunnyvale, CA Sep 30, 2016 $120,662 -
$191,400
Tech Yahoo, Mobile DEV Engineer Yahoo! Inc. Sunnyvale, CA Oct 08, 2016 $119,637 -
$191,400
Tech Yahoo, Mobile DEV Engineer Yahoo! Inc. Sunnyvale, CA Sep 03, 2016 $119,637 -
$136,100
Tech Yahoo, Mobile DEV Engineer Yahoo! Inc. Sunnyvale, CA Aug 10, 2016 $119,637 -
$191,400
Tech Yahoo, Mobile DEV Engineer Yahoo! Inc. Sunnyvale, CA Mar 09, 2016 $119,637 -
$136,100

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Top Skills for A Mobile Technician

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  1. Repairs
  2. Computer
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Tracked customer repairs and parts using local inventory database.
  • Configured and tested computer hardware, printer software/firmware, networking software and operating system software.
  • Communicate effectively with different levels of support staff and management including users and technical support administrators.
  • Facilitated training sessions for customers seeking further education on Apple devices.
  • Maintain and troubleshoot operation of computer system and software including photography equipment during events.

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