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Become A Mobility Specialist

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Working As A Mobility Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $89,826

    Average Salary

What Does A Mobility Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Mobility Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Mobility Specialist Typical Career Paths

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Mobility Specialist Demographics

Gender

Male

52.2%

Female

44.8%

Unknown

3.0%
Ethnicity

White

60.4%

Hispanic or Latino

15.8%

Black or African American

11.4%

Asian

9.5%

Unknown

2.8%
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Foreign Languages Spoken

Spanish

52.5%

Japanese

7.5%

French

5.0%

Korean

5.0%

Portuguese

2.5%

Zulu

2.5%

Vietnamese

2.5%

Mandarin

2.5%

Hebrew

2.5%

Cantonese

2.5%

Hmong

2.5%

Tagalog

2.5%

Russian

2.5%

Afrikaans

2.5%

Arabic

2.5%

Xhosa

2.5%
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Mobility Specialist Education

Schools

University of Phoenix

11.6%

Ashford University

8.4%

Arizona State University

7.4%

Austin Peay State University

5.3%

Wilmington University

5.3%

University of North Texas

5.3%

Texas State University

5.3%

Coastal Carolina University

4.2%

Walden University

4.2%

Upper Iowa University

4.2%

Austin Community College

4.2%

Southern New Hampshire University

4.2%

Saint Joseph's University

4.2%

Indiana University Bloomington

4.2%

Bellevue University

4.2%

Western Michigan University

4.2%

University of Alabama at Huntsville

4.2%

Middle Tennessee State University

3.2%

Fox Valley Technical College

3.2%

University of Maryland - Baltimore

3.2%
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Majors

Business

22.2%

Psychology

8.6%

Communication

6.3%

Criminal Justice

6.3%

Social Work

5.7%

Computer Science

5.4%

Human Resources Management

4.8%

Marketing

4.4%

Management

4.1%

Electrical Engineering

3.8%

Computer Information Systems

3.5%

Graphic Design

3.2%

Information Technology

3.2%

Legal Support Services

2.9%

Computer Networking

2.9%

Kinesiology

2.5%

Nursing

2.5%

Mental Health Counseling

2.5%

Liberal Arts

2.5%

Sociology

2.5%
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Degrees

Bachelors

34.8%

Other

26.2%

Masters

16.6%

Associate

14.1%

Certificate

4.9%

Diploma

1.8%

Doctorate

1.0%

License

0.7%
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Real Mobility Specialist Salaries

Job Title Company Location Start Date Salary
Specialist-Mobile Development Domino's Pizza, Inc. Ann Arbor, MI Jun 01, 2015 $95,000
Regional International Mobility Specialist Sungard Data Systems Inc. New York, NY Nov 04, 2012 $91,440
Regional International Mobility Specialist Sungard Data Systems Inc. New York, NY Oct 11, 2010 $90,000
Regional International Mobility Specialist Sungard Data Systems, Inc. New York, NY Oct 07, 2013 $70,221 -
$100,000
Global Mobility Specialist Veritas Technologies LLC Heathrow, FL Jun 09, 2016 $65,500
Mobile Navigation Specialist Pioneer Concept Corp Huntington, NY Jan 08, 2010 $56,000

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Top Skills for A Mobility Specialist

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  1. Customer Service
  2. Wireless Products
  3. Crisis Intervention
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service for purchasing of Apple products and other technology-related products, and facilitated group workshop training sessions.
  • Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
  • Provided goal-oriented crisis intervention stabilization.
  • Established familiarity with various Apple Inc. products and gained computer industry related knowledge.
  • Served as leading T-Mobile sales specialist for site.

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Top 10 Best States for Mobility Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Rhode Island
  5. Alaska
  6. New Jersey
  7. Minnesota
  8. Colorado
  9. Virginia
  10. Connecticut
  • (507 jobs)
  • (1,094 jobs)
  • (112 jobs)
  • (127 jobs)
  • (95 jobs)
  • (823 jobs)
  • (743 jobs)
  • (667 jobs)
  • (1,684 jobs)
  • (323 jobs)

Top Mobility Specialist Employers

Jobs From Top Mobility Specialist Employers

Mobility Specialist Videos

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Total Careers - International Mobility

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