Mobility specialist job description

Signal Financial is a progressive and growing Credit Union with over 24,000 members and more than $425+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative and nimble in offering distinctive products and services.

The Mobile Member Relationship Specialist will be responsible for participating in activities that support the deployment strategy of the Signal "On the Go" Mobile Branch, to ensure consistent visibility and engagement throughout the DC, MD, and VA markets. The Mobile Member Relationship Specialist will work with a team dynamic team, dedicated to supporting the delivery of the distinctive Signal member experience, outside business development, and financial education with the use of the various Mobile Branch technology components.

Introduce the Signal Financial FCU brand to under-served communities, as well as deepen existing member's financial relationships through a regular presence near current physical branches by providing the right financial solutions across all channels, based on individual needs

Demonstrate a complete understanding of all Mobile Branch functionality, including: set-up, break down, technology tools, marketing, and overall operations

Participate in all deployment plans necessary to support a minimum of 80% Mobile Branch visibility time (away from Kensington HQ), that will also include rotational Saturdays
Meet and exceed stated individual financial and activity targets Demonstrate knowledge of entire suite of financial products and services, including features and benefits Engage in a member centric culture that focuses on member financial well-being through the use of Signal's D.R.S.W. (Developing Relationships the Signal Way) relationship process Maintain personal accountability for goals and expectations, as set by the Mobile Branch Manager Participate in local organizations and venues, marketing Signal's brand, value proposition, and commitment to the local community Demonstrate flexibility to ongoing change in the work environment, as it occurs Maintains communications with main office; maintain necessary reports and tracking, as assigned; attends regular scheduled team meetings. Demonstrate thorough knowledge of service levels, risk, compliance, regulatory and Credit Union policies and procedures


Position Requirements
Obtain proper certification from the D.O.T. necessary to drive the Mobile Branch; as assigned Ability to travel within the DC, MD, and VA metro region Ability to lift items up to 25 LBS High school diploma or equivalent required. College degree preferred Minimum 2 years of similar or related experience, with client relationship management, and organizational skills are required Credit union experience preferred Demonstrated track record of acquiring and managing a portfolio of customers to achieve and exceed individual financial goals Ability to build and leverage working relationships both externally and internally High impact communication skills to effectively engage all segments Superior service skills with a "member first" approach resulting in strong member loyalty Excellent problem solving and decision-making skills Team orientation with strong collaboration skills and willingness to support the rest of the Mobile Branch team Demonstrated adaptability, flexibility, and willingness to work in a changing environment Excellent attention to detail and organizational skills required Excellent interpersonal engagement, leadership, and presentation skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees required. Fostering sound relationships with individuals and companies (as assigned) Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Teams) Prior experience with Symitar preferred


The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.


We are proud to be an EEO/AA/Minorities/Females/Disabled/Veterans employer.

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for an experienced Global Mobility Specialist to help scale Lucid's mobility program and improve the mobility experience for all of our employees. This position will act as a subject matter expert to internal key stakeholders and mobile employees regarding international and domestic relocations while ensuring the application of standard procedures and tax compliance. The ideal candidate will manage all of our mobile employees while creating a superior employee experience.
You Will: Partner closely with others within the Global Mobility team to support Lucid's mobility and immigration programs within the EMEA region Ensure new hire and internal transferees are well informed about the relocation touch points and understand the stages of their move Act as key point of contact for employees regarding immigration, relocation, and other cross-border matters within the EMEA region Partner with external immigration counsel to initiate and ensure all EMEA immigration cases are filed accurately and timely Ensure compliance with all immigration and employment laws Regularly provide instructions and information to employees and foreign nationals on immigration practices and procedures Responsible for all aspects of the employee's immigration and relocation process Initiate new cases with external vendors, follow up, and manage exception requests to ensure an exceptional experience Keep stakeholders up to date on the relocation and immigration processes Provide information, advice and training to HR teams regarding mobility matters and internal processes and procedures Manage day to day vendor relationships and manage deliverables Manage end-to-end processes for international assignments within and into the EMEA region Act as a strategic partner to the business regarding their international mobility needs within the EMEA region
You Bring:Bachelor's degree 3-5 years' experience working with international relocation, mobility, immigration, and expatriate tax Understanding of international compensation and benefit packages Strong attention to detail Outstanding customer service/business partnering skills, including appropriate use of tact, flexibility, initiative, and discretion Proven ability to work autonomously and coordinate/prioritize multiples activities while maintaining a high level of customer service Heightened sense of urgency, meet assigned deadlines, and communicate status updates to managers and other internal stakeholders Proactively stay informed and up to date on all mobility and immigration trends Sensitivity to other cultures and ability to work within an international team Must be fluent in English. Dutch, German, and French language skill is a plus
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

About the location

Alcoa's U.S. portfolio includes Alcoa's corporate headquarters (ACC), Alcoa's Technology Center (ATC), four smelters, hydroelectric power and a calcined coke plant. Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand whether working virtually or on-site or a hybrid of the two what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities - combining the city feel with small town charm. Pittsburgh offers beautiful views of our three rivers, access to fan-favorite sports teams, and so much more!

About the job

The Immigration & Global Mobility Specialist is a key member of our Global Mobility team, a group that is part of the Global People Solutions Organization! The team is focused on being trusted partners with our Operations and Functions groups, impacting business results through forward-thinking and efficient Mobility Policies. The main purpose of this position is to enrich and advance the delivery of the Mobility aspects of global talent management in support of HR and strategic objectives.

Key Activities:

Coordinate all aspects of the Global Visa & Immigration support, ensuring the process runs efficiently and within the expected time frame.Conduct high-level immigration assessment at the initial stage of the process and be accountable for initiating appropriate visa agents / immigration attorneys depending on the host country.Complete all relevant V&I documents including but not limited to initiations, employer questionnaires, visa applications, business support letters, etc, while assisting employees to complete their part.Perform responsibilities of a single signatory for US petitions and global cases, where permitted as recommended by immigration attorneys.Be responsible for full US visa sponsorship process and US Permanent Residency processes in partnership with outside counsel, confirming eligibility and providing direction to HRBPs.Create and maintain positive relationships with the HR community through continuous support and education, ensuring consistent application of our immigration/mobility policies.Counsel HR team on current and evolving immigration compliance requirements, develop communications strategies to educate foreign nationals, managers, and HR to maintain compliance in a dynamic immigration climate and mitigate company risk.Review vendor invoices, approve and submit for payment and monitor Global Mobility shared mailbox and address incoming inquiries and requests.Deliver subject matter expertise on all mobility policies for employees/locations in North America, South America, Europe, Middle East, Asia and Australia.Coordinate all Global Mobility policies and in-house processes related to transfer and relocation (within US and globally).Maintain an excellent broad knowledge of Global Mobility topics/policies and the related third-party processes associated with the relocation administrator, household goods movers, destination service providers, payroll and Tax/Immigration advisors.Develop proposals for recommended policy changes to ensure cost effectiveness and best practice consistency.Prepare cost projections/relocation agreements (as required) for review and approval.Manage policy exceptions, providing recommendation based on precedent cases, completing exception forms, obtaining required approvals, verifying exceptions on the Exception Report.Administer international payroll for expatriates and local payroll in Singapore by collecting, verifying, approving, and recording employee payroll information.Maintain database of personnel information and accurate payroll records.Handle employee requests and inquiries about payroll payments and resolve discrepancies.Monitor year-end process to ensure all steps are completed within the set timetable.Complete Global Mobility metrics that reflect performance of different processes and results (transferee/assignee population, initiations, exceptions, payroll, etc.) Accountable for the completion of various Global Mobility/Relocation Audit and Self-Assessment Tools (ASAT) for testing of procedural controls.

About you:

Our values - act with integrity, operate with excellence, care for people and lead with courage - are at the foundation of everything we do. To be successful in this role and to play a part in our ongoing success we desire the following background:

Bachelor's degree Human Resources, Business Administration, or equivalent experience required.3 - 5 years of professional experience, in immigration matters (US specific, including H-1B, F-1, TN, L-1, and E-3, permanent residency). Global immigration, globally mobility and payroll experience are a plus.Strong written and verbal communications skills; solid customer service and ability to communicate well with external partners and all levels of employees across functions and geographies.Conflict resolution skills, including the ability to influence others.Ability to work in a confidential environment with exceptional attention to detail Experience working closely with stakeholders to guide and provide input on immigration matters.Cultural sensitivity and ability to collaborate with international & virtual teams.Experience with Office365 required.

To support our teams and their families beyond the workplace, Alcoa provides an outstanding benefits package effective day one of employment! In addition to medical benefits, we offer structured work-from-home programs, employee resource group opportunities, 401K options and a first-rate vacation plan for valuable work-life balance.

Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace.

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