Usher/ticket Taker/greeter

Mohegan Sun
Connecticut
This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats
Primary Duties and Responsibilities includes but not limited to Scans guest tickets upon entry to an event and guides guests to their seats Collects and validates patron tickets to events Provides information to patrons about the venue Secondary Duties and Responsibilities: Addresses patron complaints and issues or refers them to a Shift Manager, as needed Assists in maintaining a safe and secure patron experience according to department policies and procedures

Restaurant Attendant - Tuscany

Mohegan Sun
Connecticut
This position is responsible for replenishing table supplies, removing dirty dishes and re-setting tables according to department policies, procedures and steps of service
Primary Duties and Responsibilities includes but not limited to: * Assists Food Servers in serving, pre-bussing and cleaning tables * Prepares and breaks down service stations in accordance with dining room standards * Stocks and maintains all established par levels of china, glass, silver and restaurant supplies Secondary Duties and Responsibilities: * Assists in the delivery of food, beverage and supplies to the restaurant to increase efficiency * Assists in maintaining the cleanliness of the outlet * Assists in opening and closing duties including arranging the room, setting tables and preparing for special events Competencies: Incumbent will master the following competencies while in this position: * Strong organizational and multi-tasking skills * Knowledge of outlet steps and standards of service * Proper table maintenance * Thorough knowledge of ice handling procedures as well as health and sanitation guidelines Training Requirements: * Outlet-specific standard operating procedures Physical Demands and Work Environment: * Must be able to lift full trays of up to 50 lbs. * Must be able to stand, bend and walk for extended periods of time * Must be able to work in a fast paced environment with frequent interruptions * Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Heavy Utility Steward - TAO

Mohegan Sun
Connecticut
This position is responsible for performing deep cleaning of kitchen surfaces and equipment Primary Duties and Responsibilities includes but not limited to Cleans kitchen surfaces including walls, floors and ceilings Cleans kitchen equipment including pots, pans, fryers, ovens, kettles, refrigerators, ventilation hoods and any other equipment Assists with other stewarding duties, as needed Secondary Duties and Responsibilities: Removes all trash and recyclable materials from designated areas to appropriate containers Competencies: Incumbent will master the following competencies while in this position: Understanding of cleaning methods Training Requirements: Knowledge of cleaning chemicals Use of cleaning equipment Understanding of health and sanitation guidelines Physical Demands and Work Environment: Fast paced kitchen environment Vigorous scrubbing, sweeping, mopping and scraping Must be able to lift 50 lbs. Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary

Food Server - Room Service

Mohegan Sun
Connecticut
This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service
Primary Duties and Responsibilities includes but not limited to Takes guest's orders and accurately enters them into the point of sale (POS) system Actively up-sells products and uses endorsements at all appropriate service opportunities Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service Handles all payments accurately per established check tendering procedures Prepares and breaks down wait stations in accordance with dining room standards Completes side work and maintains shift responsibilities In the hotel, delivers food and beverage to guest's room, per established steps of service Removes trays and tables from rooms and hotel tower Secondary Duties and Responsibilities: Assists in maintaining the cleanliness of the outlet Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events Performs opening and closing duties

Business Intelligence Manager

Mohegan Sun
Connecticut
The Business Intelligence Manager, Digital Gaming is responsible for working with the President, Digital Gaming and the Product and Marketing Team to identify the requirements for building business intelligence reports that inform the President of trends and opportunities to drive business results. Success in this position will depend on your ability to be a thought leader on iGaming and partner who can analyze data and produce actionable insights. As a Manager, you will work both independently and with business stakeholders, including third parties, to ensure that data pipelines and business intelligence reports produce insights that drive business decisions.
Primary Duties and Responsibilities: includes but not limited to: Collaborates with the President, Digital Gaming, and other key stakeholders to analyze data, interpret findings and propose actions Designs and constructs OLAP cubes, data models, views and table structures as required to support the business' information requirements Extract, transforms, explores, analyzes and shares data from various sources using BI tools Develops, improves and maintains business intelligence reports and analyses Proactively analyzes data and surfaces actionable insights to drive business decisions Understands the business operations as a whole, and effectively conducts required analysis based on ad-hoc requests Designs and builds reports, alerts and dashboards Supports the development and maintenance of BI platform Participates in integration, performance, and user acceptance testing for BI solutions Secondary Duties and Responsibilities: Promotes MGE ideology through a thorough understanding and implementation of its core values and core purposes Able to support applications that are running in 24 hour/7 days a week enterprise environment Competencies: Incumbent will master the following competencies while in this position: Knowledge of the software lifecycle Knowledge of an enterprise class business intelligence tool such as Cognos Advanced knowledge of SQL Knowledge of the Teradata product suite Demonstrated analytical skills and critical thinking skills iGaming/sports betting business acumen, knowledge of industry practices Training Requirements: Certifications as required by MGE MGE Corporate and departmental policies and procedures Appropriate regulations that pertain to MGE Information Systems MGE Corporate budget planning and analysis process and procedures Physical Demands and Work Environment: Fast paced office work environment Must be able to sit in front of a computer screen for extended periods of time Must be able to work various shifts and flexible hours with occasional travel required This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary.

VIP Lounge Representative

Mohegan Sun
Connecticut
This position is responsible for monitoring access to the VIP Lounges, as well as creating a friendly, positive and welcoming environment for our guests
Primary Duties and Responsibilities includes but not limited to Greets guests entering the lounges in a positive and friendly manner Obtains photo identification for all members requesting access to the VIP Lounges Records all guests accessing the lounges according to department policies and procedures Ensures guest satisfaction through relationship building and helpfulness Takes ownership of guest requests and seeks assistance if outside the scope of the position Maintains a professional visibility for our guests in the VIP lounges Refers uncoded guests accounts to the appropriate levels within Casino Marketing Supports all Mohegan Sun marketing efforts Secondary Duties and Responsibilities: Communicates guest and team member feedback with management Maintains and respects confidentiality of, guest and employee information and databases as well as any internal information regarding our marketing programs or offers Assists with maintaining the overall condition of the VIP Lounges by reporting any damage or needed repairs to management as well as supplying management with ideas for improvement Maintains an awareness of suspicious activity, intoxicated or underage guests

Restaurant Sous Chef - Arena

Mohegan Sun
Connecticut
The Restaurant Sous Chef is responsible, on a shift to shift basis, for the day-to-day operations of their designated restaurant/culinary area
Primary Duties and Responsibilities includes but not limited to Assists in menu planning and plate guides Helps maintain established fiscal guidelines Supervises food preparation, quality and cost of production in assigned area Secondary Duties and Responsibilities: Assists in hiring, training, evaluating, counseling and scheduling of culinary staff Responsible for compliance with sanitation and health codes Competencies: Incumbent will master the following competencies while in this position: Excellent written and verbal communication skills Excellent sautéing broiling, grilling, frying, braising, roasting and baking skills Advanced knife skills Knowledge of safe and efficient operation of kitchen equipment Training Requirements: Understanding of health and sanitation guidelines Must complete the Core Supervisor Training Course Physical Demands and Work Environment: Fast paced kitchen environment Must be able to stand, lift and bend for extended periods of time Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Restaurant Host - Tuscany

Mohegan Sun
Connecticut
This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures
Primary Duties and Responsibilities includes but not limited to Coordinates all guest seating in accordance with proper station rotation * Observes tables and keeps track of clean, dirty and occupied tables * Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available * Answers phones, assists guests and takes messages as needed * Answers guest questions concerning restaurant concepts, menus and directions to and from various points * Interacts with all exiting outlet guests to thank them and solicit comments Secondary Duties and Responsibilities: * Cleans and organizes the host area and ensures menus are stocked and are in presentable condition * Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet * Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events * Performs other related duties, as needed Competencies: Incumbent will master the following competencies while in this position: * Strong written and verbal communication skills * Strong organizational and multi-tasking skills * Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs * Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures * Property wide knowledge of Mohegan Sun for the purposes of assisting guests * Thorough understanding of ProHost seating system Training Requirements: * Outlet-specific standard operating procedures * SMART alcohol awareness Physical Demands and Work Environment: * Must be able to stand during an entire shift * Must be able to reach, bend and stoop for extended periods of time * Must be able to work in a fast paced environment with frequent interruptions * Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary

Restaurant Chef - Sportsbook

Mohegan Sun
Connecticut
This position is responsible and accountable for the day-to-day operations of the restaurant outlet's food department
Primary Duties and Responsibilities includes but not limited to Responsible for the supervision of food preparation, quality and cost or production in assigned outlet Orders all food and paper goods in the operation by following established requisitioning guidelines Provides all restaurant guests with consistently excellent food within established guidelines Secondary Duties and Responsibilities: Promotes the culinary concept in Marketing and Public Relations efforts Works with the Executive Sous Chef and others in the development of menus and concepts Assists the Restaurant Manager with training waitstaff on the menu and other related items Responsible for established food and labor cost Responsible for compliance with sanitation and health codes

Meeting services Concierge

Mohegan Sun
Connecticut
This position is responsible for monitoring the accuracy of physical sets within meeting spaces according to banquet event orders and diagrams while effectively managing and servicing groups of varying size for the successful execution of all details, enhancement of guest experience and maximum impact on overall revenue.
Primary Duties and Responsibilities: includes but not limited to: * Maintains complete knowledge of and compliance with all departmental policies, service procedures and standards * Maintains positive guest relations at all times * Resolves guest complaints and ensures guest satisfaction * Monitors accuracy of physical sets within meeting space according to Banquet Event Orders (BEOs) and diagrams, including room temperature, cleanliness and maintenance of convention space * Remains visible and available providing direction to guests as a first resource within the convention and expo center * Handles daily changes and additional requests of on-site guests * Locates, receives and delivers packages to groups and exhibitors within the group * Logs and maintains all transactions of package handling * Monitors operations of all departments assisting guests while on property to ensure a smoothly run program * Works cohesively with co-workers as part of a team * Maintains confidentiality of guest information and pertinent departmental data * Is an advocate of the company's Mission, Vision and Values on a consistent basis Secondary Duties and Responsibilities: * Plans and coordinates with outside vendors to ensure successful programming for the group * Creates banquet event orders and uses Micros to track and bill groups for events * Assists with compliance of all Fire Marshall regulations Competencies: Incumbent will master the following competencies while in this position: * Excellent communication and organizational skills * Strong presentation and interpersonal skills * Proficient in Word and Excel * Ability to anticipate guest's needs, respond promptly and acknowledge all guests, however busy or the time of day * Ability to perform job functions with attention to detail, speed and accuracy * Thinks clearly, remains calm and resolves issues using good judgment * Thorough knowledge of meeting space and all areas of the casino * Ability to work independently with minimal supervision * Knowledge of all departments related to Banquets and Conventions Training Requirements: * Knowledge of Intranet, SharePoint, Delphi, Track-It and Meeting Matrix systems * Must complete the Core Supervisor Training course * Fire and Safety training * SMART alcohol awareness Physical Demands and Work Environment: * Office work environment * Must be able to stand and/or walk for extended periods of time * Must be able to wear the required uniform for scheduled shift * Must be able to lift up to 25 lbs. * Must be able to work various shifts and flexible hours * This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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