Call Center Representative jobs at Momentum Solar - 552 jobs

Under the guidance of the Sales Support Manager, the Sales Support Representative is responsible for the end-to-end coordination of order processing and fulfillment. This role serves as a critical bridge between our external customers and internal teams-including Manufacturing, Business Development, Global Trade Compliance, and Finance-to ensure every order is accurate, compliant, and delivered on time. Key Responsibilities: Order Management: Execute accurate order entry and processing while monitoring status updates from inception to delivery. Cross-Functional Liaison: Act as the primary point of contact between customers and internal departments to resolve requirements or fulfillment roadblocks. Requirement Coordination: Gather and verify necessary documentation for order accuracy, ensuring alignment with Global Trade Compliance and Finance protocols. Status Communication: Provide proactive updates to customers and the Business Development team regarding lead times, shipping delays, or order changes. Administrative Support: Perform various support activities to streamline the sales cycle and improve overall customer satisfaction. Job Qualifications: Education & Experience Minimum: High School Diploma or equivalent required. Preferred: Associate's or Bachelor's degree. Experience: 2+ years of related customer service experience required. Industry Knowledge: Previous experience in high-tech sales support or a manufacturing environment is strongly preferred. Technical Skills ERP Systems: Experience with SAP is highly preferred. Software: High level of competency in Microsoft Office Suite (Excel, Outlook, Word). Language: Must be proficient in communicating (written and verbal) using the English language. Physical Requirements Ability to sit for extended periods of time. Ability to use a keyboard and computer, and view a computer monitor for extended periods. Core Competencies Detail-Oriented: Precision in data entry and order verification to prevent fulfillment errors. Communication: Ability to translate complex internal updates into clear, professional customer communication. Problem-Solving: Proactive approach to navigating logistical or compliance hurdles between departments.

** Receive, respond, and document Customer Requests related to Customer Support, and on label consumer product inquiries. Participate in the intake of Product Quality Complaints regarding all company products and ensure follow- up for all related documentation and customer follow-up. Communicate accurate and timely on label product information with a primary focus on Patients/Caregivers while handling HCP requests as appropriate. Major Accountabilities/Responsibilities: Receive incoming Customer Service requests and product complaint inquiries via telephone, e-mail, or fax, from patients, and caregivers regarding all company products Respond to on label product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs) Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues Assist with inquiries concerning special promotions and/or information regarding specific product inquiries (e.g. product discontinuation, product availability) Document all incoming inquiries, and reports of Product Quality Complaints in the Enquiry Intake Database in accordance with applicable SOPs. Assist customers with Patient Assistance Programs questions or concerns Utilize advanced customer service skills to meet or exceed customer expectations Gather and share customer insights with leadership Maintain relevant product knowledge regarding company products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence Minimum Experience/Skills Required Bachelor's Degree with a health care related background preferred Background in CNS, Immunology, Rare disease is helpful Minimum of 0-2 years clinical experience, with patient education or support responsibilities Experience in customer service or patient-facing roles Strong interpersonal and communication skills Experience in CRM systems JOB DESCRIPTION Advanced phone call handling techniques Ability to understand various customer social styles respond appropriately Proficiency in use of PC applications (e.g. Outlook, Microsoft applications) Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York. The Call Center Rep will be responsible for working in our Hawthorne, New York call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field. Bilingual (Spanish and English) Preferred Pay Rate is $20/hr Hopefully you are interested in learning more, but before we provide some more details, we would like to explain who Magnolia River is! Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries. Responsibilities of the Call Center Rep: Answer inbound calls from customers looking to schedule appointments. Make outbound calls to set up appointments. Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers. Accurately track scheduling information on Excel Spreadsheets. Communicate with service technicians to ensure they arrive at proper location to perform work. Maintains confidentiality of customer's nonpublic information. Provides written and verbal responses to customer inquiries as needed. Additional job duties as assigned. Able to demonstrate a willingness to learn Computer proficiency is essential. Able to adhere to schedules, multitask, and meet deadlines. Demonstrates excellent listening and customer service skill. Professional communication skills (both verbal and written). Able to work in a fast-paced team environment. Able to handle conflict and an ability to diffuse upset customers. Requirements of the Call Center Rep: High School diploma or GED is required 3 years of customer service-related experience in a high volume call environment Strong Microsoft Excel experience Strong Outlook experience Ability to learn new technologies and systems easily Solid work history and tenure Bilingual (Spanish and English) Preferred PERKS Hybrid Schedule Weekly incentive bonuses Benefits We offer health, dental, vision, life, and more as a comprehensive benefits package Paid time off Schedule Monday - Friday; work from home on Friday; opportunity for OT with a rotating Saturday schedule

Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options- Free Dental Insurance - Flex Spending - Commuter Benefits - Pension Plan - Parental Leave - Free Parking - Wellness Programs - Onsite Gyms -Tuition Assistance- PSLF Eligible Employer- The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules and regulations established by the Public Utility Commission. Customer Service Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service. Our Telephone Call Center is open 24 hours a day - 7 days a week, as such, Customer Service Representatives are assigned to various shifts. Starting times for Customer Service Representatives vary according to shift assignment. The main hours of operation are 8:00 am to 6:00 pm Monday through Friday. Nights, weekends, and holidays could be required. Responsibilities Starting pay rate is $18.48 p/hr. This is a union covered position. Respond to all calls in a timely and efficient manner for the duration of their assigned shift. Assist customer with account questions, resolving customer issues and recommending solutions. Be available to handle customer calls and utilize the established CIC statuses to meet call center KPI`s. The CSR is responsible for providing first call resolution and complete any tasks associated with the customer`s question/complaint. Provide information on programs, grants and products per the PUC guidelines. Complete work associated with the customers` inquiry/request. Example complete credit denial, medical, forward to various internal departments as established in the training guideline. CSR must follow all the processes/training that is provided to them by the training department. Maintain a positive, empathetic and professional attitude towards internal and external customers at all times. Thoroughly review account information, be resourceful when resolving customer questions/concerns and be independent when assisting customers in order to provide them with first call resolution. Follow directions provided by workforce management based on the employee schedule and established call center work rules. Communicate PGW programs and processes so that customer can make educated decisions based on established PUC regulations. Perform all related duties as assigned. Qualifications High School Diploma/GED is required. Must be familiar with company policies, procedures and tariffs, and the functions of all company departments, in order to satisfactorily answer customer inquiries. Must have good communication skills with the ability to represent both customer and company fairly in differences of opinion regarding company policies and practice. Must be able to exercise tact, courtesy, neatness and self- control in day to day dealings with assignments, customers and co-workers. Must be computer literate with knowledge of Microsoft Office and ability to learn other specialized computer database systems. Excellent verbal and written communication skills. Available to work all shifts when required, including weekends and holidays. Able to multitask Subject to drug and alcohol testing in accordance with the Collective Bargaining Agreement & PGW policy. Must be able to pass computer based pre-employment testing administered by HR Department. Continued employment contingent upon your ability to successfully complete the required training and all assessments for newly hired customer service representatives. Must also pass a pre-employment physical and screening for alcohol and illicit/illegal drugs prior to beginning work; and will be subject to random drug testing for the duration of employment as this is a safety sensitive position. This position is subject to Federal drug testing requirements which includes testing for substances including but not limited to marijuana PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO. Location: Philadelphia, PA 19122 While we appreciate all responses, only those who are uniquely qualified will be contacted.

The Call Center Representative provides supports for a project by communicating directly with the customer/property owners. The employee will be responsible for sending letters, and calling customers regarding meter accessibility. The employee is also responsible for inputting data into excel as well as other systems. This position reports directly to the Project Manager. Duties include daily data entry of MAP tags. Daily review and issuance of letters to customers/property owners. Answering incoming and making outgoing customer calls, scheduling appointments, and summarizing cases/data for review by Legal. managing & responding to all incoming email correspondence from the “Obstructed Meter” Outlook mailbox. This department works with customers who have meters that are obstructed and inaccessible for BGE. Employee will be responsible for sending letters and calling customers regarding meter accessibility. Employee will work with the customers to set an appointment when BGE can come and look at the meter. If the customer is non-responsive, the employee will continue to follow up with the customer. If the customer does not respond, then service will be terminated. This is high volume work. Employee should excel in a high-volume environment. Attention to detail as well as strong verbal and written communication skills are required. Data entry is a large component of this role. 100% accuracy is expected. Requirements: High school diploma or equivalent required Associates degree or higher preferred. High school diploma or equivalent required Associates degree or higher preferred. excellent attention to detail; ability to perform multiple tasks; ability to produce high quality, error-free work; ability to interpret/analyze customer data to determine next steps; working knowledge of Word - able to type at least 50 wpm; working knowledge of Excel - formulas, pivot tables; More than basic Excel skills - managing spreadsheet data, comparing data fields across 4 systems answering external customer calls, issuing email and US mail correspondence. Offers of employment are contingent on passing a pre-employment background check and drug screening Heath Consultants Incorporated is an Equal Opportunity Employer.

Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Part-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits

Job Title: Call Center Representative Position Type: Full-Time, Entry-Level, Mid-Level, Experienced Salary: $1,500 - $2,000 per week (Base + Commission) Schedule: Monday - Friday, 8:30 am - 5:00 pm (No weekends!) This is an onsite position only. Benefits: On-site paid training and ongoing career development to set you up for success. Health, dental, vision and life insurance. Paid time off and paid holidays. Weekly pay Guaranteed base salary plus commission. No weekends are required. Enjoy your free time with weekday work only! Company events and community outreach opportunities. Join Our Team at American Power & Gas - A Leading Provider of Green Energy Solutions! Are you looking to build a rewarding career in sales and customer service? American Power & Gas is expanding and hiring motivated Call Center Representatives to join our dynamic team! With over 43,000 satisfied customers and 25 years in business, we provide green energy solutions to both residential and commercial customers. This is an exciting onsite position that offers paid training, career growth, and a fun team environment. Key Responsibilities: Leads completely provided, engage with residential and small commercial customers to offer energy solutions over the phone in a call center environment. Provide exceptional customer service by addressing customer needs, answering questions, and guiding them through the process. Work in a fast-paced call center setting with an emphasis on inside sales and building customer relationships. Participate in telemarketing efforts, generating leads and promoting green energy services. Collaborate with a supportive team, receiving ongoing coaching to improve your customer care and sales skills. Requirements: No prior sales or telemarketing experience required-entry-level, mid-level, and experienced candidates are encouraged to apply. Excellent verbal communication and strong listening skills to engage customers effectively. Enjoy working in a team-oriented call center environment and handling a high volume of calls. Motivated to improve your life and career while providing excellent customer service and care. Open to feedback and able to thrive in a fast-paced, evolving workplace. At American Power & Gas, even if you have no prior sales experience, we offer full training and continuous support to help you grow as a call center representative. Many of our top performers started from scratch, and we provide the tools you need to succeed in this inside sales career. If you're looking for a customer service-driven sales position, where customers are already using the product (electricity), then this is the career for you! Ready to take the next step in your career? Apply now to become a Call Center Representative with American Power & Gas and start shaping your future with us! We look forward to meeting motivated individuals ready to make a difference. Schedule your interview today by calling **************. For more information, visit our website: *************************************** Join our career community on Facebook: *********************************** Bonus points if you have worked in these industries before but not required, such as, call center representative, telemarketing, call center, inside sales, customer care, account manager, account manager, territory manager, client representative, customer care representative, phone representative, support representative, telephone representative, customer experience representative, telephone csr, call center agent, csr, call center agent and customer service.

This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered. Required Education/Experience High School Diploma/GED Relevant Work Experience Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required Able to provide outstanding service in every customer encounter and be an effective communicator. Required Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required Bilingual candidates must pass a language performance test. Required Licenses and Certifications Other: n/a Physical Demands Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Work rotating shifts, including nights, midnights, weekends and holidays Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. All applicants must pass all required placement exams. Prolonged sitting while answering phones at a computer terminal for the majority of the workday required. Core Responsibilities Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation. Utilize various computer based systems to access customer accounts and input transactions. Analyze customer accounts to address any billing inquires. Required to work Part-Time as a Customer Service Representative. Hybrid work schedule, please note hybrid work is subject to change. Candidates must be able to attend part-time training within various work locations. Required to work at Customer Operations Call Centers at various locations. Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.

Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

Job Description Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

Join Our Team as a Cashier at Sandri Energy! Sandri Energy is thrilled to announce that we are hiring Cashiers for our bustling Greenfield Ma store, located 295 Federal St, . As a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont, we pride ourselves on providing safe, clean, and welcoming stores that keep our customers (and their cars) fueled up and ready to go. Schedule: Flexibility with open Availability What You'll Do: Engage with Customers: Scan purchases, take payments, and make change accurately. Provide Exceptional Service: Answer customer questions and verify IDs for age-restricted sales. Keep Things Stocked: Stock shelves and coolers, and check in orders. Maintain the Store: Perform tasks like dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, clearing sidewalks, putting down salt, and handling trash and recycling. Our Ideal Candidate: Reliable: Consistent attendance is a must. Customer Service-Oriented: Strong skills in customer interaction and service. Detail-Oriented: Able to process payments and lottery transactions accurately and maintain a balanced cash drawer. Responsible: Committed to ensuring that alcohol and tobacco are only sold to those over 21 with valid ID. Dedicated: Focused on keeping the store clean, stocked, and safe for all. Why Work for Sandri? Flexible Options: Full Time and Part Time positions available. Comprehensive Benefits: Medical, Dental, and Vision insurance for employees working at least 30 hours per week. Financial Security: 401k with match for full and part-time employees, and a $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week. Additional Coverage: Voluntary Life and Disability insurance for employees working at least 30 hours per week. Uniforms Provided: Company-provided uniforms. Work-Life Balance: Paid Time Off/Vacation for Full Time employees. Supportive Environment: Team-oriented work atmosphere with a promote-from-within culture (many of our Store Managers, Assistant Managers, and District Managers have been promoted from within). Inclusive Workplace: Equal opportunity employer.

Sandri Energy is now hiring at our Greenfield store, located at 295 Federal Street, Greenfield, MA. . We are looking for a person who can be flexible with their schedule and be able to work some weekends, full time or part time. Sandri is a family-owned small chain of convenience stores, with 18 locations throughout Western Mass, New Hampshire, and Vermont. We pride ourselves on providing safe stores that keep our customers (and their cars) fueled up and on the go. Responsibilities of a Cashier at Sandri include: Scanning purchases and taking customer payments Making change accurately Answering customer questions Verifying customer ID for age restricted sales Stocking shelves and coolers Checking in orders Store maintenance such as dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, making sure sidewalks are clear and putting down salt, trash and recycling Our ideal Cashier candidate will have the following skills and traits: Reliable attendance Attention to customer service Able to accurately process payments and lottery transactions and maintain an accurate cash drawer Committed to ensuring that alcohol and tobacco can only be purchased by those over 21 with valid ID Committed to keeping the store clean, stocked, and safe As a family owned company the well being of our employees is important to us. The many benefits of working as a Cashier at Sandri include: Competitive hourly pay Full Time and Part Time Options Medical for employees working at least 30 hours per week Dental for employees working at least 30 hours per week Vision for employees working at least 30 hours per week 401k with match for full and part time employees $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week. Voluntary Life and Disability insurance for employees working at least 30 hours per week Company provided uniforms Paid Time Off / Vacation for Full Time employees Team oriented work environment Promote from within culture (most of our Store Managers, Assistant Managers, and District Managers have been promoted from within) Equal opportunity workplace Apply online or fill out an application in person at Sandri , 295 Federal Street, Greenfield, MA 01301.

The Customer Experience Representative (Tier I, II, or III depending on experience and qualifications) serves as a key advocate for Athens Services, reflecting our commitment to exceptional customer care and sustainable community solutions. Reporting to the Customer Experience Supervisor, this role focuses on building meaningful connections, addressing inquiries, resolving concerns, and providing tailored solutions. Guided by our vision of delivering excellence and fostering trust, the ideal candidate is a proactive problem solver dedicated to enhancing customer satisfaction and creating lasting positive impressions. Job Description Essential Job Functions Customer Engagement: Deliver exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through personalized interactions. Customer Onboarding: Assist new customers in setting up services, explaining features, and offering guidance on optimizing their experience. Problem Solving: Work with customer profiles to understand needs, identify challenges, and provide alternative solutions. Billing and Payments: Support customers with billing inquiries, payments, and enrollment in payment options, including upselling value-added services where applicable. Upselling and Advocacy: Educate customers on additional services, resolving concerns, and offering service enhancements tailored to their needs. Documentation: Maintain accurate and detailed notes on customer interactions in the database, ensuring seamless follow-up and service continuity. Team Collaboration: Act as a resource for internal teams, including sales and operations, by providing customer insights and feedback. Knowledge Enhancement: Stay up to date on company policies, services, and systems through mandatory training and continuous learning opportunities. Community Representation: Represent the company at city events, fostering relationships and promoting a positive brand image. Embody the Right Mindset: Maintain a customer-first attitude, prioritizing satisfaction and long-term loyalty. Bring patience, resilience, and emotional intelligence to every interaction. Embrace continuous learning and personal development to stay ahead in customer service best practices. Tiers and Skill Progression Tier I - Customer Experience Representative I Handles standard customer service transactions including: Bulky item requests Payment processing (e.g., WebPak, masking calls) Creating service requests and work orders Basic documentation and account maintenance Customer complaints and escalations following procedure (e.g., RTM, Code Red) Adheres to standard call handling procedures and quality assurance Processes digital requests (bulky, CS, graffiti, illegal dumping portals, chats, social media) Supports lobby operations and safety audits Submits basic adjustments (e.g., late fees, declined charges) Tier II - Customer Experience Representative II Includes all Tier I responsibilities, plus: Advanced residential account maintenance and billing Proficient in company systems with emphasis on proration and workflow efficiency Handles more complex digital requests (e.g., service level changes, LA changes, CS quality) Submits intermediate account adjustments such as back billing Tier III - Customer Experience Representative III Includes all Tier I and II responsibilities, plus: Advanced billing and account maintenance for commercial customers Performs complex system tasks such as setting up SEDs Manages Temp/Perm service requests per policy Handles advanced digital requests including roll-off services Submits complex account adjustments (e.g., ownership changes) Required Qualifications 1-2 years of experience in a high-volume call center environment High School Diploma or GED Strong multitasking abilities and attention to detail Excellent verbal, written, and presentation skills Proficient at building trust and understanding customer needs Customer-focused with active listening skills Typing speed of at least 45 WPM and data entry proficiency Proficiency with Microsoft Office Preferred Qualifications Bilingual English/Spanish Bachelor's degree in Communications or related field Experience in the waste or transportation industry Physical/Environmental Demands: Physical: Sitting, seeing, hearing and speaking Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously. Eye/hand coordination, fingering (typing), handling, & wrist motion continuously. Standing & walking frequently. Bending, reaching, and stretching occasionally. Environmental: Exposure to dust, smoke, fumes, odors, & noise occasionally. Exposure to grease, oil, chemicals, & wet conditions occasionally. Works inside only. Position considered office only. Benefits: Comprehensive benefit package Medical, Dental, Vision 401K & Profit Sharing Employee Assistance Program Life Insurance Paid Vacation and Sick Time Recognition programs Professional development learning Benefits: Competitive wages Comprehensive benefit package Medical, Dental, Vision 401K Life Insurance Paid Vacation and Sick Time Career plan Recognition programs Professional development learning An exceptional work environment Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.

Job Description The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.

Job Description The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.

Job Brief: We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma

We're excited that you're considering joining our team! At American Power & Gas, we've built a workplace where motivated people can grow, thrive, and build a career that truly changes their lives. For over 25 years, we've helped residential and commercial customers take control of their energy costs while promoting cleaner, greener solutions. We pride ourselves on being fast-paced, high-energy, and focused on results-but also supportive, team-driven, and always looking for people who want to grow with us. Whether you're brand new to sales or have experience under your belt, there's a place for you here. If you're hungry to learn, open to feedback, and ready to put in the work, we'll give you everything you need to succeed.