Monadnock Community Hospital Remote jobs - 199 jobs
Hybrid CFO Leader - Nonprofit Health Care Finance
Planned Parenthood of Northern New England 4.4
Manchester, NH jobs
A leading health care organization is seeking a Chief Financial Officer (CFO) to oversee financial systems, ensuring exceptional service and creating strategies to enhance revenue and control costs. This hybrid position requires a strong leader with extensive experience in financial management and a strategic vision to drive the organization's mission. If you have a background in health care and a commitment to service excellence, this is the opportunity for you.
#J-18808-Ljbffr
$113k-176k yearly est. 2d ago
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Energy Sales Representative - WORK FROM HOME OPPORTUNITY
Ambit 4.7
New Hampshire jobs
Job Snapshot: Business opportunity that will allow for you to work from the comfort of your own home. Build a long lasting residual income. Our company: Ambit Energy: With Ambit Energy, one of the top Energy Retailers in the nation, you can make money by helping people save money on a bill they have to pay every month. Our current markets include New York, New Jersey, Pennsylvania, Maryland, Illinois, Texas, Washington D.C., Massachusetts, Connecticut and California. The company will continue to expand into additional markets offering greater opportunity for our independent energy consultants.
Ambit has recently gone over one million active residential customers and passed $1 Billion in revenue in less than seven years.
For more information on Ambit Energy, Read the
***********************************
Inc. Magazine Article on the #1 fastest-growing privately held company in North America (Inc. 500; Sept. 2010).
A+ Better Business Bureau Rating
Job Description
Prospecting and generating new business through leads & referrals
Generating quotes
Providing excellent customer service
Relationship building
Qualifications
Excellent Communication/interpersonal skills
Confident, self-starter who works well independently
Must have ability to multi-task
Good organizational skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$65k-110k yearly est. 3d ago
Clinical Administrator (US Remote)
Maximus 4.3
Manchester, NH jobs
Description & Requirements We're seeking a Clinical Administrator to support the Kansas Home and Community-Based Services Program (HCBS). About the program: Join our team and make a meaningful impact by supporting individuals in their homes and communities! Our Home and Community-Based Services (HCBS) program provides essential care and assistance to individuals with disabilities, seniors, and those in need of daily living support. We are dedicated to promoting independence, dignity, and quality of life by delivering personalized services that help individuals thrive in community settings.
As a Clinical Administrator, you'll play a crucial role in:
Scheduling assessments and accommodations for the population served
Respond to phone and email inquiries with contractual turnaround times
Provide high level customer support to internal and external customers
Data Entry
If you're passionate about making a difference in the lives of individuals in Kansas and thrive in a remote work environment, this opportunity is for you! •
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.
Minimum Requirements
- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.
- Minimum of one (1) year of experience coordinating and scheduling assessments or appointments.
Preferred Requirements
- Clinical office experience
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
*Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
*Minimum 5 Mpbs upload speeds
- Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
18.00
Maximum Salary
$
20.00
$72k-109k yearly est. Easy Apply 2d ago
Young Adult Case Manager
Center for Life Management 4.0
Salem, NH jobs
Full-time Description
Fulfill your purpose at CLM: ********************************************************
CLM provides the area's most comprehensive array of mental health services for children and their families. Our multi-disciplined treatment team works with individuals ages 15-26 who experience mental illness, serious emotional difficulties and first episode psychosis. The Young Adult Case Manager provides care planning, resource identification, benefit coordination, service monitoring, and community-based counseling support to assist clients with improving symptoms and behaviors that otherwise interfere with age-appropriate development, functioning and wellness goals. This is a full time, 40 hour per week position.
Major Functional Areas and Description of Duties
Provide individual assessment to create care plans that specify presenting problems, objectives, interventions, and desired outcomes.
Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
Provide counseling and Functional Support Services (FSS) in the home, school or other community-based setting as deemed appropriate for the objectives, interventions and desired outcomes identified in the client's treatment plan.
Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies to reduce and/or ameliorate symptoms and behaviors that interfere with functioning and goal achievement.
Encourage engagement in and provide Family Training and Counseling (FTC) services to educate and promote how to best support the client's resiliency and recovery toward treatment goals.
Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap-around family systems approach is provided to the client.
Provide set case management contacts per month and functional support services as needed to meet client care (eligible for incentive pay upon exceeding productivity expectation).
Serve on appropriate committees, both internal and external, as determined by supervisor.
Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
Execute all required services and timely documentation in accordance with agency policies and federal/state standards.
Maintain professional memberships, licenses, accreditation, certifications, etc.
Represent CLM in a professional and appropriate manner in all settings.
Perform all other duties as assigned by supervisor.
Physical Demands and Working Conditions
The work will be primarily community-based to include visiting clients in their homes and in their environment. Additionally, work will be performed in the office and remote via telehealth. The ability to actively engage with children and conduct interactive play within a therapeutic setting is required. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required. Reliable internet for remote work is required. Reliable transportation, a clean driving record, and proof of auto insurance coverage is required for this role.
Benefits
At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:
Comprehensive health insurance (medical, dental, vision)
Health Reimbursement Arrangement
Flexible Spending Account
Paid earned time (3 weeks in year one, caps at 6 weeks)
Paid holidays (8) with bonus birthday holiday in your birth month
403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
Life Insurance paid by company
Short- and Long-Term Disability paid by company
Accidental Death and Dismemberment Insurance paid by company
Employee Assistance Program (EAP), accessible to staff and their natural supports
Company issued cell phone and laptop as needed for role
Scholarship for professional advancement
Mileage reimbursement for applicable positions
On the job training and continuing education opportunities
Rewarding and supportive work environment with excellent opportunities for career growth
Meaningful relationships with your co-workers and the individuals we serve
Flexible work schedule
Teamwork, teamwork and more teamwork!
#CLMLP1
Requirements
Bachelor's degree preferred however an associate's degree along with a minimum of two years of direct service in a related field may qualify.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Proficient computer skills, specifically with all Microsoft office applications.
Ability to document effectively and efficiently in course of clinical work.
Ability to navigate an electronic health record.
Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
Effective communication skills, organizational skills, and ability to multi-task.
Salary Description 26.00 per hour plus eligible for incentive pay
$38k-46k yearly est. 60d+ ago
Member Services Associate
Better Life Partners 3.6
Manchester, NH jobs
Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.
If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you.
The Role: As a Member Services Associate, you will play an integral role in the provision of care and services to our members. The Member Services Associate is a critical first line of contact with our members, setting the tone for how our services are experienced and accessed. The role focuses on connecting our members to the appropriate care teams, scheduling appropriate services, answering questions and troubleshooting our members' telehealth experience in addition to interacting with community partners, pharmacies, and labs. The Member Services Associate helps members navigate the services and teams within BLP and paves the way for members to receive timely services.
To be successful in this role, you have a passion for understanding the needs of others, problem-solving and finding solutions, thrive in a fast-paced, dynamic environment, and succeed at providing excellent customer service. You are flexible, adapt well to change, and most importantly, you are excited about our mission and committed to helping people through a sometimes difficult system.
Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Florida, Georgia, Pennsylvania, Rhode Island, or Connecticut.What you will do:
Demonstrate and communicate the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow
Act as a concierge for our services
Promptly, professionally, and accurately respond to calls, emails, and text messages
Coordinate meetings over Zoom between our members and providers or counselors.
Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform
Quickly identify member needs, clarify information, and transfer member calls to the right department
Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed
Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding
Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners
Uphold the highest level of discretion and confidentiality when handling member information
Continuously seek opportunities to enhance the member experience
You are a good fit if you have:
High school diploma or GED required
Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and/or text)
Proven experience working effectively in a remote work environment
Strong computer literacy with the ability to multitask in a fast-paced environment is required
Previous experience working with individuals diagnosed with substance use disorders is a plus
Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed
Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds
Excellent time management and strong attention to detail
Exceptionally strong work ethic
Bilingual ability is a plus but not required
It will also be great if you have:
A college degree
Great listening skills with a passion for helping others. Delight and act with urgency solving problems for others and anticipating needs, with empathy and compassion for the unique needs of our members
The ability to be a team player with an “all hands on deck” attitude
Work location requirements:
BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.
When working from home, the requirements include:
Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions
In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.
We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
$34k-81k yearly est. Auto-Apply 44d ago
Training Coordinator
Maximus 4.3
Manchester, NH jobs
Description & Requirements Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. In this role, Training Coordinators serve as key operational support for virtual training sessions, monitoring attendance, resolving technical issues, escalating classroom concerns, and assisting learners with system access and navigation challenges. Ideal candidates will be comfortable working in fast-paced virtual environments and using Microsoft Teams to ensure smooth and effective training experiences.
*Position is contingent upon contract award*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
• Troubleshoot technical issues related to audio, connectivity, and platform access.
• Escalate classroom concerns and technical disruptions to appropriate teams for resolution.
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
• Experience supporting virtual training sessions using Microsoft Teams preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
17.83
Maximum Salary
$
29.50
$40k-58k yearly est. Easy Apply 4d ago
Technical Account Manager
Cardinal Health 4.4
Concord, NH jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Job Description**
As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.
**Position Summary**
Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients.
**Role contribution and responsibilities:**
+ Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs
+ Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.
+ Monitors performance and recommends scope, schedule, cost or resource adjustments
+ Connects short-term demands to long-term implications, in alignment with the supporting business case.
+ Prioritizes multiple tasks while meeting deadlines
+ Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.
+ Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
+ Connects project objectives to broader organizational goals.
+ Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.
+ Negotiates with stakeholders to obtain the resources necessary for successful project execution.
+ Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.
+ High level of client contact in an Account Management portfolio approach.
**What is expected of you and others at this level**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
+ Participates in the development of policies and procedures to achieve specific goals
+ Recommends new practices, processes, metrics, or models
+ Works on or may lead complex projects of large scope
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
+ Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships
**Accountabilities in this role**
+ Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services
+ Acts as single technical liaison for the client
+ Daily interactions with client to assess and advise client needs and requests
+ Analyze client program, needs and propose solutions and options that provide value to client
+ Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements.
+ Manage client deliverables, timelines, and artifacts
+ Monitor team backlog and prioritize activities to deliver on time, on budget, on scope
+ Anticipate client needs and proactively make program recommendations to enhance service value
+ Perform necessary project administration, project status, and risk, issue management
_Qualifications_
+ Master's Degree preferred
+ 3-5 years' experience of client relationship management experience at the account management level preferred
+ Prior experience working in a Specialty Pharmaceutical HUB environment, preferred
+ 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred
+ Proficiency in Microsoft Office products preferred
+ Strong oral and written communication skills, with executive facing presentation experience
+ Strong project management skills
+ Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
+ Travel requirement up to 10%
TRAINING AND WORK SCHEDULES:
+ Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
+ This position is full-time (40 hours/week).
+ Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
REMOTE DETAILS:
+ You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.
+ We will provide you with the computer, technology and equipment needed to successfully perform your job.
+ You will be responsible for providing high-speed internet.
+ Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $105,100-$150,100
**Bonus eligible:** Yes
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$105.1k-150.1k yearly 15d ago
Case Builder Auditor - Veterans Evaluation Services
Maximus 4.3
Manchester, NH jobs
Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible.
Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment.
- Ensure providers have the necessary documentation and medical records to properly evaluate Veterans.
- Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process.
- Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA.
- Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log.
- Communicate with CB supervisors when patterns of concern regarding quality and production are identified.
- Communicate with other departments to share relevant information when necessary in order to best complete the case.
- Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient.
- Complete audits as assigned by Supervisor or Case Building Management.
- Assists with clarification response (CR) updates when a CB on the build team is out of office.
- Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality.
- Responds promptly and appropriately to messages from supervisors, co- workers, and other departments.
Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements using Maximus-Provided Equipment:
- Internet speed of 20 mbps or higher required (you can test this by going to ******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities.
Minimum Requirements
- High school graduate or GED required.
- Minimum of 2 years of related experience.
- Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder.
- 2 or more years previous Case Building experience is strongly preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
26.45
Maximum Salary
$
35.35
$27k-38k yearly est. Easy Apply 7d ago
General Neurologist - Hybrid Outpatient/Inpatient Practice (Concord Hospital - Laconia | Laconia, New Hampshire)
Concord Hospital 4.6
Laconia, NH jobs
Concord Hospital - Laconia is seeking a board-certified or board-eligible General Neurologist to join our collaborative team in the Lakes Region of New Hampshire. This role offers a hybrid 4-day, 40-hour schedule with an even outpatient/inpatient split, supported by an experienced system of care across Laconia and Concord.
Practice Overview:
Hybrid model: 50% outpatient, 50% inpatient consultative care
Shared weekday call for inpatient service only - no nights/weekends
Telestroke coverage provided by Telespecialists
Inpatient support from hospitalists, ICU, ED, and Radiology
Subspecialty interests welcomed and supported
Candidate Qualifications:
MD/DO with the ability to obtain a New Hampshire medical license
New graduates encouraged to apply - strong mentorship available
J1 Visa sponsorship available
Compensation & Benefits:
Competitive income guarantee with productivity incentives
Comprehensive benefits package
Relocation assistance and sign-on bonus
Why Choose Laconia?
Laconia offers the charm of a small city surrounded by New Hampshire's natural beauty. With four-season recreation, great schools, and no state income or sales tax, it's a wonderful place to live and work.
Ranked among the top 10 states to live in by U.S. News & World Report
Less than 2 hours to Boston; 1 hour to the White Mountains and Atlantic Coast
Regional airport nearby in Manchester, NH (50 minutes)
Eclectic dining, shopping, and arts scene
About Concord Hospital:
Concord Hospital is a nonprofit, 501(c)(3) organization committed to providing high-quality, compassionate care. The hospital system has received a 4-star rating from Charity Navigator, reflecting its strong financial health and commitment to accountability and transparency.
The system operates three hospitals and invests significantly in community health initiatives. As a trusted employer in the region, Concord Hospital is dedicated to fostering a supportive and inclusive work environment.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical Demands and Work Environment Requirements
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
The employee is regularly required to hear and speak. The employee is frequently required to walk, sit, do repetitive motion and perform activities that require fine motor skills. The employee is occasionally required to bend, climb, reach, drive, smell, squat and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne pathogens, bloodborne pathogens, and bodily fluids. The employee is occasionally exposed to airborne contaminants, radiation, chemotherapeutic agents, toxic or caustic chemicals, electrical hazards-shock, non-weather related heat or cold, variable weather conditions, moving mechanical parts and slippery surfaces.
The noise level in the work environment is usually moderate.
Description & Requirements The Associate Project Manager - Knowledge Content Management will serve as a Subject Matter Expert on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This role is for an upcoming Federal contract (pending award).
This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes. This position will assist in determining which scripts (knowledge articles) need revisions and/or removal and ensure all resources provided to agents contain the correct information. This role also works with the client's content team to incorporate information that may currently not be housed in the database. This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States.
Essential Duties and Responsibilities:
- Support project management initiatives .
- Schedule, plan, and coordinate project management activities.
- Maintain project tracking tools and project documentation.
- Communicate with project stakeholders.
Job Specific Duties:
- Build and maintain knowledge base in SharePoint or other Content Management Systems.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentationcontent.
- Design and implement workflows to manage documentation process.
- Create training material in support of the Knowledge management process.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Continuously improve knowledge-sharing processes based on feedback and agency needs.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of project management experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- 3+ years of Knowledge/Content Management or Information Governance experience
- 1 - 3+ years of immigration law experience.
- 3+ years of analytics, plain language and business writing skills.
Preferred:
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Experience working in a government or federal contracting environment.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
66,800.00
Maximum Salary
$
106,800.00
$112k-221k yearly est. Easy Apply 5d ago
Medication Refill Specialist - FULL TIME
DMC Primary Care 4.7
Derry, NH jobs
Join a Great Team!
DMC Primary Care, a physician-owned, independent practice, with offices throughout southern New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life. We do this by providing an accessible, innovative healthcare experience that is built around our patient's needs.
We are seeking a personable, motivated, and professional Refill Specialist to join our multi-disciplinary healthcare team. This is a full- time position in Derry, NH, Monday through Friday. PLEASE NOTE THAT THIS IS NOT A REMOTE POSITION.
The hours are:
10:00 am - 7:00 pm Monday - Thursday
8:00 am - 5:00 pm Friday
An occasional Saturday rotation
Key Responsibilities Include: Provide support to the clinical staff by reviewing all refill requests and ensuring that the medication protocol/guidelines have been met
Manage refill requests that are submitted from multiple sources: refill telephone line, E-prescribe, refill mailbox, refill Hushmail account, patient portal accounts and via fax machine
Possess critical thinking skills as well as the clinical knowledge required to process refill requests per protocol/guidelines
Calculate when refills are due prior to sending to provider for authorization
Authorize drug refill as directed by provider per guidelines with the authorization to telephone /fax prescription to a pharmacy
Update patient care information in EMR related to medication refills
Manage refills in a timely fashion making adjustments to complete refills in the designated timeframe
Qualifications:
Certification as Pharmacy Technician or Medical Assistant/LNA is preferred but willing to train the right individual
High School diploma or GED required
Prior experience in a physician's office, pharmacy, or customer service setting; minimum of 2 years' previous experience preferred
Excellent interpersonal and communication skills with emphasis on customer service
Ability to follow oral and written instructions
Detailed oriented, ability to multi-task with constant interruption required
Above average organizational skills
The ability to manage time effectively and independently in a fast paced, team-orientated environment
Must be able demonstrate initiative, and use good judgement, and empathy when working with team and patients
Demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA)
Full time positions (32+ hours) at DMC offer comprehensive medical benefits, paid time off and 401K.
DMC has offices in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham, New Hampshire. For more information, please visit ***********************
We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.
$35k-57k yearly est. Auto-Apply 12d ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Manchester, NH jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
$57k-66k yearly est. Easy Apply 6d ago
Access Supervisor, Inside Sales (Remote)
Insulet 4.7
New Hampshire jobs
This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems.
The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners.
Responsibilities
Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines.
Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process.
Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.
Preparation of daily, weekly, monthly, and quarterly reports.
Manages daily call and task productivity, ensuring accountability to role expectations.
Provides coaching and feedback in accordance with department and company goals.
Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team.
Handles the most complex Customer complaints, escalations, and/or inquiries.
Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards.
Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements.
Participates in special projects and performs other duties as assigned.
Performs other duties as assigned.
Education and Experience
Minimum Requirements:
Bachelor's degree
5+ years of experience in an inside sales or contact center environment
Preferred Skills and Competencies:
Strong background in sales, the pharmacy channel, and call center operations that promote industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management.
Customer Service experience in a medical or health-related environment is preferred.
Knowledge of diabetes and experience supporting patients with diabetes is preferred.
Experience providing remote support, particularly in a regulated environment.
Physical Requirements:
Requires sitting and standing associated with a typical office environment.
Manual dexterity needed for using a calculator and computer keyboard.
Lightweight lifting may be required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This position may require occasional travel.
If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.
Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)
Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56,300.00 - $84,425.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
(Know Your Rights)
$56.3k-84.4k yearly Auto-Apply 23d ago
Intern - AI Solution Engineering (Remote)
Maximus 4.3
Manchester, NH jobs
Description & Requirements Maximus is seeking a remote Intern-AI Solution Engineering to help us accelerate the integration of cutting-edge AI technologies including Large Language Models, ModelOps, Rules Engines, and custom neural networks. The successful candidates work will impact production systems and help us achieve our 2026 AI goals.
Please Note: This is a 10-week Internship, 40 hours per week.
Essential Duties and Responsibilities:
- Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
- Escalate issues and questions to management, as necessary.
- Participate in group discussions with peers or external groups to solution problems of moderate scope.
- Participate in meetings to gain process knowledge and guidance on assigned projects.
- Read, understand, and perform assignments within prescribed guidelines.
- Approach challenges and create solutions with a critical thinking and customer service mindset.
- Prepare standard reports and presentation materials.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Required:
- Familiarity with Python, Probability and Statistics, Calculus and Linear Algebra
Preferred:
- Familiarity with multiple programming languages, Git, API programming and Cloud Infrastructure
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
25.00
Maximum Salary
$
25.00
$31k-45k yearly est. Easy Apply 9d ago
Licensed Crisis Counselor - Fully Remote in Manchester, New Hampshire
Protocall Services 3.9
Manchester, NH jobs
Education (one of the following required):
MSW, PsyD, or PhD in a behavioral health field, OR
M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in NH and hold one of the following):
LCMHC-C
LICSW-C
LMFT-C
LCMHC
LMFT
LICSW
LP
Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location: Remote, New Hampshire residency required
Benefits
Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement
Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
+ $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
+ $1.00/hour - for working a full 40-hour schedule in the workweek post-training
Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
Qualifications
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.
Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
$52k-69k yearly est. 21d ago
Coder II - OP Physician Coding (Ortho Surgery)
Baylor Scott & White Health 4.5
Concord, NH jobs
** **Upper Extremity:** **- Shoulders:** Total/Hemi Arthroplasty, Arthroscopy, Rotator cuff repair, Biceps tenodesis, Acromioplasty, Distal claviculectomy, Superior Labrum Anterior to Posterior tear (SLAP) repair
**- Elbows:** Cubital tunnel release, Bursectomy, Arthroplasty
**- Wrist:** Carpal tunnel release, Carpectomy, TFCC debridement/repair, 4-corner fusion, De Quervain (1st dorsal compartment)
**- Hands:** Trigger fingers, Ganglions, Mallet fingers, Carpometacarpal (CMC) arthroplasty, , Dupuytren's (Palmar fascial fibromatosis), Amputations
**Lower Extremity:**
**- Hips:** Dislocation reductions, Total/partial Arthroplasty, Femoral fracture treatments, Arthroscopy
**- Pelvis:** Fracture repairs
**- Femur:** ORIF neck fractures, Trochanteric repairs, shaft fracture repairs
**- Knees:** Dislocation repairs/reductions, Total/hemi arthroplasty, Meniscal repairs, Ligamentous reconstructions and repairs, Arthroscopy
**- Tibia/Fibula:** Plateau repairs, shaft Fracture repairs, Percutaneous repairs, Arthrodesis, Pilon/Plafond repairs, Malleolar repairs, Sprain
**WORK MODEL/SALARY**
Days: Monday - Friday
Hours: 8hrs a day, 80hrs a pay period
100% Remote
The pay range for this position is $26.66 (entry-level qualifications) - $40.00 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
**JOB SUMMARY**
+ The Coder 2 is proficient in three or more types of outpatient, Profee, or low acuity inpatient coding.
+ The Coder 2 may code low acuity inpatients, one time ancillary/series, emergency department, observation, day surgery, and/or professional fee to include evaluation and management (E/M) coding or profee surgery.
+ For professional fee coding, team members in this job code will be proficient for inpatient and outpatient, for multi-specialties.
+ Coder 2 utilizes the International Classification of Disease (ICD-10-CM. ICD-10-PCS), Healthcare Common Procedure Coding System (HCPCS) including Current Procedural Terminology (CPT) and other coding references to ensure accurate coding.
+ Coding references will be used to ensure accurate coding and grouping of classification assignment (e.g., MS-DRG, APR-DRG, APC etc.)
+ The Coder 2 will abstract and enter required data.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Examines and interprets documentation from medical records and completes accurate coding of diagnosis, procedures and professional fees.
+ Reviews diagnostic and procedure codes and charges in the applicable documentation system to generate appropriate coding and billing.
+ Communicates with providers for missing documentation elements and offers guidance and education when needed.
+ Reconciles billing issues by formulating the rationale for rejecting and correcting inaccurate charges.
+ Works collaboratively with revenue cycle departments to ensure coding and edits are processed timely and accurately.
+ Reviews and edits charges.
**KEY SUCCESS FACTORS**
+ Sound knowledge of applicable rules, regulations, policies, laws and guidelines that impact the coding area.
+ Sound knowledge of transaction code sets, HIPAA requirements and other issues impacting the coding and abstracting function.
+ Sound knowledge of anatomy, physiology, and medical terminology.
+ Demonstrated proficiency of the use of computer applications, group software and Correct Coding Initiatives (CCI) edits.
+ Sound knowledge of ICD-10 diagnosis and procedural coding and Current Procedural Terminology (CPT) procedural coding.
+ Ability to interpret health record documentation to identify procedures and services for accurate code assignment.
+ Flexibility and adaptability while also balancing requirements and regulatory and accreditation guidelines that are non-negotiables.
Must have one of the following Certifications:
+ Registered Health Information Administrator (RHIA)
+ Registered Health Information Technologist (RHIT)
+ Certified Coding Specialist (CCS)
+ Certified Coding Specialist Physician-based (CCS-P)
+ Certified Professional Coder (CPC)
+ Certified Outpatient Coder (COC)
+ Certified Inpatient Coder (CIC)
+ Certified Interventional Radiology Cardiovascular Coder (CIRCC)
**BENEFITS**
Our competitive benefits package includes the following:
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**MQUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - 2 Years of Experience
+ CERTIFICATION/LICENSE/REGISTRATION - Must have ONE of the coding certifications as listed:
+ Cert Coding Specialist (CCS)
+ Cert Coding Specialist-Physician (CCS-P)
+ Cert Inpatient Coder (CIC)
+ Cert Interv Rad CV Coder (CIRCC) - Cert Outpatient Coder (COC)
+ Cert Professional Coder (CPC)
+ Reg Health Info Administrator (RHIA)
+ Reg Health Information Technician (RHIT).
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$26.7 hourly 60d+ ago
IS EPIC Application Analyst 3 - Willow/WAM (Hybrid)
Baylor Scott & White Health 4.5
Concord, NH jobs
**The EPIC Application Analyst III has the primary responsibility to configure and provide advanced functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, you are accountable to join with end users to know about the workflow and its interdependencies and make corrective system adjustments or enhancements. This role is the central point of communication for an assigned set of users and coordinates all activities on behalf of the IS organization. This role also works with leaders to spearhead the process and project planning for the application module Epic Willow/WAM.**
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ **Is the functional and technical Subject Matter Expert on the associated application and workflows.**
**·** **Provides good knowledge of the technology (application) and enterprise processes (integrated workflows) and unite closely with all associated teams to drive holistic patient perspective.**
**·** **Assists with the study recommendations for corrective actions and resolution of problems within the software application.**
**·** **Provides in-depth study and documentation of workflows, data collections, end-user report details and other technical issues associated with the application, with vendor and internal stakeholder consideration.**
**·** **Creates and execute test scripts for new system builds.**
**·** **Trains and mentor Application Analysts.**
**·** **Runs business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency.**
**·** **Assists IS managers and work with various teams to help them better know organizational policies, procedures and business operations, and to translate those needs into specialized application specifications.**
**·** **Solves problems by studying business issues /requirements, studying both data and workflows and synthesizing key messages.**
**KEY SUCCESS FACTORS**
+ **Extensive Epic application knowledge to build, test, help and train.**
+ **Ability to work well in team environments.**
+ **Proficient with word processing, spreadsheet, and email software applications.**
+ **Demonstrates customer-oriented service excellence principals.**
+ **Self-motivated leader who can identify and resolve issues, and advance personal knowledge.**
+ **Ability to execute complex tasks through organization and details driven approach.**
+ **Ability and experience knowledge end user workflow and owning the technical components of that workflow.**
+ **Demonstrates excellent relational communication skills, among facility customers and team members.**
+ **A quick learner of software and information technology, and motivated to learn new applications.**
+ **Experience in Hospital Business or Clinic environment preferred.**
**BENEFITS**
**Our competitive benefits package includes the following**
+ **Immediate eligibility for health and welfare benefits**
+ **401(k) savings plan with dollar-for-dollar match up to 5%**
+ **Tuition Reimbursement**
+ **PTO accrual beginning Day 1**
**Note: Benefits may vary based upon position type and/or level**
**QUALIFICATIONS**
+ EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
+ EXPERIENCE - 3 Years of Experience
+ CERTIFICATION/LICENSE/REGISTRATION -
Epic Accreditation (EPICACRD)
Epic Certification (EPICCERT)
**CERTIFICATION/LICENSE/REGISTRATION**
+ **Epic Certification (EPICCERT) - Willow**
+ **Epic Certification (EPICCERT) - Willow Ambulatory**
+ **Epic Certification (EPICCERT) - Specialty Pharmacy**
**Hybrid expectation-** if local to DFW area- on-site 1x a week, in state of TX, on-site once a month, out of state candidate would need to come on-site 2x a year
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$54k-72k yearly est. 5d ago
NH Licensed Registered Dietitian - 1099/PT/Remote
Telemed2U 3.6
New Hampshire jobs
About the role
The Registered Dietician serves as an expert and resource for in the area of nutrition and diabetes self-management assessment, education, and follow up. The position operates in the clinical setting and works directly with patients one on one. The main goal for the RD/CDE is to equip the patient with knowledge and tools needed to manage his or her disease. The efforts of the individual in this position directly impacts the overall health of the patient, the health care resources consumed by the patient, and ultimate quality outcomes, while taking ownership and responsibility for the structure of the program and curriculum used.
The individual in this role works collaboratively with other team members to assist in the development of an effective, patient-centered program that promotes optimal patient outcomes.
What you'll do
Performs nutrition assessment, reassessment, and patient/family education.
Performs all responsibilities/duties required by Registered Dietitian as defined in the scope of practice, to ensure that the needs of patients are addressed.
Implement personalized, age specific and culturally appropriate nutrition strategies.
Conducts and coordinates nutritional counseling sessions and services.
Follows ADA Medical Nutrition Therapy and other appropriate nutrition counseling protocols.
Complete required documentation and maintain organized files for client charts, participation data, and communication logs.
Maintains client relationships.
Updates and applies professional knowledge.
Qualifications
Must be a Registered Dietitian (RD) - New Hampshire License
At least two years of related experience.
Experience delivering health education and support to patients with chronic disease.
Knowledgeable in clinical disease processes and medical management
Effective oral and written communication skills
Compensation
Job Type - Contractor Opportunity for Part - Time Pay: $37.50 - $75.00 per hour
$55k-69k yearly est. 60d+ ago
Clinical Program Manager REMOTE
Baylor Scott & White Health 4.5
Concord, NH jobs
**Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health coaching experience **Preferred Training**
- Licensed RD
- Experience with MNT for obesity, diabetes, HTN, Lipid disorders
- NBC-HWC
- Mastery of the coaching process, foundational theories/principles of behavior change
- Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam
- Only coaching credential recognized by the National Board of Medical Examiners
* **No Credentialing required***
**About Us**
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
+ We serve faithfully by doing what's right with a joyful heart.
+ We never settle by constantly striving for better.
+ We are in it together by supporting one another and those we serve.
+ We make an impact by taking initiative and delivering exceptional experience.
**Benefits**
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
_Note: Benefits may vary based upon position type and/or level._
**Job Summary**
As a licensed clinician, the Clinical Program Manager guides clinical programs and performance initiatives. They ensure alignment at a regional or system level.
**Essential Functions of the Role**
+ Partners with internal and external stakeholders to meet contractual and/or regulatory obligations.
+ Proactively identifies, plans, implements, evaluates and monitors quality improvement and performance improvement initiatives.
+ Contributes to or runs system and regional initiatives. Gathers data, conducts research, maintains records, and tracks issues. Evaluates the impact of interventions, coordinates activities, and executes plans to resolve issues.
+ Researches and maintains knowledge of current evidence-based practices. Works with multidisciplinary teams to build a replicable model for clinical programs and guidelines. Develops program tools and resources like guidelines, training materials, and enhancement requirements.
+ Acts as a credible change agent and Subject Matter Expert (SME) in program management, process improvement, and clinical and contract performance.
+ Acts as a liaison across the care continuum to multidisciplinary teams and internal/external stakeholders.
**Key Success Factors**
+ Project and/or Program Management experience
+ Process improvement and/or quality improvement experience
+ Able to quickly establish professional and cooperative relationships with multidisciplinary team members
+ Able to work in a fast paced, deadline motivated environment while stabilizing multiple demands
+ Able to quickly establish professional and cooperative relationships with multidisciplinary team members
+ Excellent verbal and written communication skills
+ Excellent critical thinking skills with ability to solve problems and exercise sound judgement
+ Able to mentor, guide and train team members
+ Skill in the use of computers and related software
+ PMP certification preferred
**Belonging Statement**
We believe that all people should feel welcomed, valued and supported.
**QUALIFICATIONS**
+ EDUCATION - Grad of an Accredited Program
+ EXPERIENCE - 5 Years of Experience
+ CERTIFICATION/LICENSE/REGISTRATION -
Lic Clinical Social Worker (LCSW), Licensed Dietitian (LICDIET), Lic Masters Social Worker (LMSW), Lic Master Social Wrk AdvPrac (LMSW-AP), License Pract/Vocational Nurse (LVN), Occupational Therapist (OT), Physical Therapist (PT), Respiratory Care Practitioner (RCP), Registered Dietitians (RD), Registered Nurse (RN), Reg Respiratory Therapist (RRT), Speech Language Pathologist (SLP): Must have ONE of the following:
+ -LCSW
+ -LMSW
+ -LMSW-AP
+ -LVN
+ -OT
+ -PT
+ -RN
+ -Both RRT (from the National Board Respiratory Care) AND RCP (from the Texas Medical Board)
+ -SLP
+ -LICDIET
+ -RD.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$47k-84k yearly est. 15d ago
Behavioral Health Clinician
Lamprey Health Center 3.9
Newmarket, NH jobs
$ 2,500 Sign on Bonus! Behavioral Health Clinician (full time or part time) Lamprey Health Care, New Hampshire's oldest community health center, is seeking a qualified licensed or license-eligible Behavioral Health Clinician to join our family practice.
The Behavioral Health Clinician provides high-quality behavioral healthcare as a collaborative primary care team member. This involves traditional long term therapy as well as short-term episodes of care, skill-based counseling, and coordination/outreach.
We are offering a $2,500 sign on bonus for this position.
This is a full or part-time benefitted position located at our Newmarket location. Once oriented to the position, the option to work remotely one day per week is provided.
Responsibilities:
* A licensed Behavioral Health Clinician works with the Primary Care team to address the behavioral health needs of patients in primary care utilizing a model of integrated care, which includes consults, short-term counseling, care coordination, outreach and data collection.
* Utilizes evidence-based clinical procedures to deliver care.
* Based on the need of the individual patient, provides face-to-face, short-term counseling including; problem-solving therapy, CBT, motivational interviewing or brief supportive therapy to some patients, and provides traditional long term therapy to others.
* Proactively communicates with patients, primary care team members and psychiatric providers to aid in effective, patient-centered, team-based care.
* Assists patients in need of more intensive levels or care, specialty mental health services, outside of primary care, to connect with appropriate treatment resources.
Qualifications:
* Masters degree in Social Work, Mental Health Counseling, Marriage & Family Counseling/Therapy, or Addiction Counseling from an accredited institution of higher education, including an internship meeting professional standards.
* Must be able to demonstrate that he or she has provided behavioral health services, on an inpatient, outpatient or consultative basis in the past 12 months
* Licensed or license-eligible as a Licensed Independent Clinical Social Worker (LICSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Marriage and Family Therapist (LMFT), or Master Licensed Drug and Alcohol Counselor (MLADC) in the State of NH.
Benefits:
* Medical, Dental and Vision
* Paid STD, LTD and Life Insurance
* 403B match
* Tuition reimbursement
* Generous earned time bank (vacation), Paid Birthday and attendance incentives
Pay Range:
* $ 70,000 - $ 73,000
$70k-73k yearly 16d ago
Learn more about Monadnock Community Hospital jobs