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Monarch Casino & Resort jobs in Reno, NV - 118 jobs

  • Spa Reservation Agent

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments. Shift Varies Responsibilities Schedules Spa/Salon appointments and makes reservations. Maintains the appointment calendar and confirms all Spa appointments. Assists walk-in guests who do not have appointments and books them as soon as possible. Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated. Maintains a working knowledge of all services and products offered at the Spa. Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities. Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications Must be at least 18 Years of age Previous experience within call center or customer service environment preferred Knowledge of call center telephony and technology Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets) Knowledge of customer service principles and practices Knowledge of administration and clerical processes ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. *** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $26k-32k yearly est. Auto-Apply 9d ago
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  • Community Relations and Media Manager

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    The Community Relations and Media Manager serves as the primary media liaison, cultivating and maintaining relationships with local, industry, regional, and national press (print, broadcast, and online). This role is responsible for proactively pitching stories, writing and distributing press releases, managing media inquiries, and archiving coverage. Crucially, this position is also responsible for assisting in community business development, actively working to facilitate and attract meetings, events, and group business to the property. This includes establishing key relationships, representing the property at community and industry events, and leveraging PR and community initiatives to drive revenue. The Communications Manager also contributes to the annual marketing plan through PR reporting, website updates, advertorial creation, and participation in social media and community initiatives, while managing internal communications projects and serving as the 24/7 on-call media contact. Responsibilities ESSENTAIL JOB FUNCTIONS: Responsible for strategic public and internal communications, with the primary objective of securing positive media coverage to promote company events, promotions, achievements, and other key messages as planned and directed. Develops and executes a focused community business development strategy to proactively attract and facilitate new meetings, events, and group business to the property. Cultivates and maintains strong relationships with local business leaders, community organizations, and event planners to position the property as the premier destination for meetings and events. Communications & Media Relations Serves as the primary media contact for all inquiries. Develops and distributes targeted media alerts and press releases for company-sponsored events and activities to target media. Proactively pitches stories aligned with editorial calendars to secure media coverage for company and on-property events; monitors media for accuracy and ensures timely updates to online platforms. Drives earned and paid media coverage by securing advertorial/editorial publications. Manages all aspects of property awards and external "best of" polls, including nominations, voting periods, notifications, and marketing materials. Coordinates media trips and photo/video shoots for travel writers and media partners to showcase property amenities. Cultivates and maintains strong relationships with all media contacts through regular professional engagement, providing on-site support and escorts for all press visits. Develops quarterly and annual PR reports and contributes to the annual marketing plan. Leads copy writing, proofreads content for accuracy and adherence to brand standards. Remains on-call 24/7 to address media inquiries. Community & Business Development Actively researches, identifies, and pursues opportunities to host new meetings, corporate events, and social functions at the property. Serves as one of the key community representatives for the property, attending relevant chamber of commerce, tourism, and industry networking events with the goal of generating new group business leads. Collaborates directly with the Sales Team by providing qualified leads and assisting in the facilitation of site visits for potential meeting and event clients. Develops and executes in-house community and public relations events specifically designed to showcase the property's meeting and event space capabilities. Provides regular property updates and promotional information to regional tourism partners and key business organizations. Keeps the internal team informed about upcoming community events and networking opportunities involving the company. Internal Communications & Marketing Support Leads and manages internal communications projects. Ensures on-hold messages are current and provides copywriting assistance to marketing, advertising, and sales teams. Captures publicity photographs as needed. Qualifications Exceptional written and verbal communication skills are essential. Must possess the ability to confidently represent the company and project its desired image on camera. Strong collaboration skills are required to work effectively with the Management team. Proficiency in word processing, digital camera operation, and basic office equipment is necessary. Demonstrated photography skills and exceptional organizational abilities are critical for success in this role. EDUCATION: BA in journalism or equivalent 2-5 years in a related position, casino experience helpful but not required. ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. *** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $54k-81k yearly est. Auto-Apply 60d+ ago
  • Casino Shift Manager

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable by identifying and correcting daily operational deficiencies. • Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands. • Identify signage problems and notifying proper departments to correct. • Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service. • Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards. • Maintain an active presence on the casino floor at all times. • Works hand in hand with security to ensure the safety of guests and Team Members. • Actively promotes Atlantis tournaments, promotions and events. • Resolves guest complaints and assists with guest incidents. • Provides regular communication with all levels of management with recommendations on improving effectiveness of operations. • Performs other incidental and related duties as required and assigned. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. • State of Nevada Gaming License Required. • Nevada Alcohol Awareness Card Required. • Strong interpersonal and communication skills. • Excellent analytical, organizational, and administrative skills. • Working knowledge of resort and hospitality operations including casino games, hotel and restaurants. • Proficient computer skills. • Minimum 3 years management experience in a Table Games and Casino operations. • Able to remain calm under work pressure. • Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.
    $54k-68k yearly est. 1d ago
  • Graphic Designer - Advertising

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! We are currently accepting applications for Graphic Designer. The Multi-Media Artist is responsible for developing and executing designs for project strategies that support marketing and creative initiatives for our key audiences and platforms. The Multi-Media Artist will collaborate with the internal team to create and implement comprehensive communications across a broad spectrum of media and audiences, including digital, print, video, and animation. Responsibilities * Content creation (video, graphic, visual and written skills) for all media channels i.e. website, emails, print, social media, video, display etc. * Collaborates with marketing and advertising team to determine appropriate visual, textual and animated elements of projects. * Collaborates with internal marketing team to create meaningful visual solutions from conception to delivery based on our business' needs and effectively present their concepts while ensuring deadlines are met. * Including logos, images, infographics, motion graphics, video photography, icons, and symbols, along with other audio-visual components, to create a coherent message. * In-house photography and videography including headshots, photography, stock photos and other needs. * Takes an active role in evolving our brand's visual expression and assures alignment and evolution of our brand positioning. * Proofing and release of final packaged art files for production. * Develop high-impact, high-performing copy and assets that are on-brand and optimized for each media channel. * Understand target audience and leverage media channels to increase reach and size of key audience segments. * Stay up-to-date with current technologies and trends in various media channels, design tools and applications. * Develop and produce multimedia assets for use on websites, social channels, print, video and for interactive display. * This role partners with cross-functional teams throughout the business to consistently deliver connected messaging. * The multi-media designer ensures all communications consistently reflect the company branding while continuing to evolve overall look and feel. * Other assignments as assigned my management. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * 3-5 years multimedia and marketing experience. * Content creation (video, graphic, visual and written skills). * Experience as a graphic and/or multi-media designer or similar position. * Excellent critical thinking, interpersonal, communication, time-management and problem-solving skills. * Familiarity with publishing and web design, graphic design with Adobe Creative Suite, InDesgin or similar. * Ability to present, persuade, and sell design ideas to executives. * Highly responsive individual who is a self-motivated starter with the willingness to display discretionary effort. * Completed work experience in responsive, digital and motion graphics design. Efficient in Microsoft Office and Adobe CC * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $46k-62k yearly est. Auto-Apply 12d ago
  • Guest Room Attendant- Day

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! We are currently accepting applications for Guest Room Attendant. The Guest Room Attendant position is responsible for cleaning each and every room so that it meets the standards of cleanliness established at Atlantis by following all company and departmental policies and procedures. Shift: Days Responsibilities * Must be able to clean guest rooms thoroughly in accordance with Atlantis' quality standards. * Clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces * Replenish all guest amenities and information folders as needed * Clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable * Replenish all amenities such as ashtrays, soaps and tissues * Place clean bathmats on tubs and/or shower doors and clean towels on towel racks * Report unusual room conditions or rooms in need of repair * Complete all duties in accordance with the room classification checklist * Other assignments as assigned my management. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Job involves standing and walking for long periods of time, and repetitive movements, such as bending, stooping, squatting, pushing, pulling, and lifting. * Ability to move, bend, lift, push, pull, and carry up to 25-30 pounds * Ability to move up to 50 pounds occasionally * Ability to work weekends and holidays. * Previous Housekeeping or similar role experience is preferred but not required. * Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $28k-36k yearly est. Auto-Apply 12d ago
  • Junior Data Analyst

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! The Junior Data Analyst will support data-driven decision-making across casino operations by developing and maintaining custom reporting solutions tailored to departmental needs. This role requires a strong attention to detail, as the incumbent will play a vital part in upholding data hygiene standards-ensuring the accuracy, completeness, and consistency of datasets through rigorous validation and cleansing procedures. In collaboration with Senior Data Analysts and operational stakeholders, the Junior Data Analyst will assist in identifying key performance metrics, troubleshooting data discrepancies, and documenting procedures that promote best practices in data integrity. The ideal candidate will possess foundational analytical skills, a commitment to data quality, and the motivation to grow within a fast-paced, dynamic environment. This is a full-time, onsite position (not remote). The salary for this role is $50,000 annually. Responsibilities * Utilize knowledge of Structured Query Language (SQL), data warehouses and relational databases in analyzing various data sources (in-house databases, data warehouse, other third-party data sources, etc.) to develop queries and procedures for extracting and communicating required information. * Assist in maintaining Player Tracking Database. * Responsible for ensuring data integrity for all data sources used. Work closely with all areas of the organization to identify, troubleshoot, and resolve data-related issues of concern. * Perform data analysis in order to help develop strategic initiatives for all departments. * Review and monitor results in order to enhance revenue generating opportunities. * Gather data, organize it into reports and provide conclusions. * Responsible for the strict adherence to Compliance policies, internal control procedures and the casino's policies and procedures. * Assist in developing, maintaining, and enhancing reports and dashboards to support operational decision-making across departments. * Collaborate with internal stakeholders to gather reporting requirements and ensure deliverables meet business needs. * Conduct data cleaning, transformation, and validation to maintain high standards of data quality and reliability. * Document processes, data definitions, and reporting methodologies to promote consistency and transparency. * Partner with IT and analytics teams to ensure data pipelines and reporting tools function optimally. * Support ad hoc analysis and special projects as requested by leadership. * Stay informed about data governance standards and contribute to continuous improvement of data hygiene initiatives. * Performs other incidental and related duties as required and assigned. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21 years old * Nevada Gaming Control Card Required. * Proficiency in SQL and experience with relational databases (e.g., SQL Server, Oracle, PostgreSQL). Strongly prefer a background in relational and multi-dimensional database management and/or design, data warehouse management, query writing, and report writing. * Experience with all Microsoft Office Professional suite applications. * Hands-on experience with BI tools such as Power BI, Cognos, Tableau and SSRS. * Practical knowledge in accumulating and integrating data for use in report software, spreadsheets, graphs and flow charts. * Proven experience in the use of computer systems including database systems, software, data retrieval methodologies and quantitative analysis. * Ability to maintain strict confidentiality of classified information. * Experience working both independently and, in a team-oriented, collaborative environment. * Strong written and oral communication skills and interpersonal skills. * Enthusiasm and positive attitude. * Knowledge and experience with Slot Player Tracking, Casino Management and Casino marketing systems is preferred. * 2+ years casino related work experience and/or training with a college degree in Computer Science, Information Systems, Data Analytics, or Business Intelligence preferred. A combination of experience and education will be considered. * Familiarity with HTML and basic web development is a plus. * Familiarity with Python and/or R for statistical analysis, data cleaning, and automation of reporting tasks is a plus. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Recreation /Fitness Discounts * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $50k yearly Auto-Apply 60d+ ago
  • Massage Therapist - Spa

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! We are currently accepting applications for Message Therapist. The Massage Therapist will perform Swedish Massage, Deep Tissue Massage and Body Wraps - plus several specialized treatments unique to the Spa Atlantis. Our Massage Therapists help our guests unwind and relax in the tranquility of the Atlantis' all new Spa. All Spa positions require exceptional guest service ability and commitment to providing the guest with an ultimate spa experience. The Massage Therapist will create an "Ahhhh" environment for the guest through therapeutic massage and body work techniques. Part-Time Position Responsibilities * Provide massages to clients by appointment. * Guide clients through service offerings and determine which massages would benefit them most. * Evaluate clients to determine painful or stressed areas of the body. * Advise clients on stretching, strengthening or relaxation methods. * Suggest future massage appointments and regime to clients. * Listen to clients during appointments and adjust technique as they desire. * Other assignments as assigned my management. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel object; reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21. * Must be currently licensed by the Nevada State Board of Massage Therapists. * Experience in massage techniques and demonstrated ability to learn new massage techniques. * Knowledge of Swedish, deep tissue, body wraps, hot stone, trigger point and deep tissue massage. * Excellent communication skills, both verbal and written. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $42k-66k yearly est. Auto-Apply 60d+ ago
  • Busperson - Steakhouse- Swing

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    The Steakhouse Bus Person will be responsible for providing exceptional guest service including assisting Food servers with drinks and clearing empty tables. Assists in the set-up, breakdown and maintains all of dining areas. Ensures that dining room is fully supplied with appropriate and clean utensils, china, glassware, water and ice. Shift: Swing Responsibilities * Stock and maintains bus/dish cart station. Ensures necessary supplies, silverware, dishes, and paper products are available. Maintains the cleanliness and sanitation of the bus station area(s). * Performs assigned opening duties to ensure a clean and well-organized station with proper supply levels. Ensures that the dining room is in guest ready condition. * Removes unused settings, clears dirty dishes, provides water, coffee, ice tea and soda refills as requested. Pre-busses (removes excess dishes) from tables throughout the shift. * Approaches tables promptly with a warm greeting. Assists the Food Servers with guest service. * Greets and seats guests when a host/hostess is not present. * As guests depart, clears and resets tables as quickly as possible. Removes all dishes and glassware from tables after guest has left. Cleans table surface and ensures proper sanitation. Sets tables in the proper order according to the company expectations. * Uses a tray/bus tub at all times to clear all tables and to deliver beverages. * Transports dishes from restaurant bus station area to dishwashing area. Sorts and separates silverware, dishes, and glassware in accordance with established guidelines. * Maintains thorough housekeeping practices of the assigned station before, during and after the shift including floors, walls, chairs and tables. * Empties and cleans all restaurant trash cans as needed. Routinely checks trash cans for discarded tableware and kitchen utensils. Retrieves and cleans as necessary. * Must be familiar and proficient with menus and general restaurant operational policies to be able to answer guests' questions. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Ability to lift and transport tubs of dishes and silverware, must be able to lift up to 50lbs. * Use a tray/bus tub at all times to clear all tables and to deliver beverages. * Transports dishes from restaurant bus station area to dishwashing area. * Sorts and separates silverware, dishes, and glassware in accordance with established guidelines. * Maintain thorough housekeeping practices of the assigned station before, during and after the shift including floors, walls, chairs and tables. * Must be guest-oriented * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $17k-24k yearly est. Auto-Apply 19d ago
  • Surveillance Operator- Varies

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! We are currently accepting applications for experience gaming Surveillance Operators. The Surveillance Operators will be conducting clandestine surveillance of gaming tables, slot machines, cage operations, count room operations and points of sale. Reports all illegal and unusual activities to the Shift Manager or Director of Surveillance. Must have basic knowledge of all casino games and some technical understanding of Surveillance equipment. Premium wages for premium experience. Shift: Varies Responsibilities * Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions. * Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft. * Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances. * Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. * Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. * Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee. * Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies. * Collaborate with leadership to maximize guest experience. * Perform other job-related duties as requested. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21. * State of Nevada Gaming License. * Knowledge of advantage play systems and cheating methods. * Detailed knowledge of local gaming regulations. * Proficient in basic math without use of a calculator. * Ability to distinguish colors. * Professional appearance and demeanor. * Excellent telephone etiquette and communication skills. * Excellent customer service skills. * Basic working knowledge of various computer technology and software to include Microsoft Office applications. * Effectively communicate in English, in both written and verbal forms. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $34k-50k yearly est. Auto-Apply 60d ago
  • Table Games Dealer- Grave Shift

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! As a Table Games Dealer at Atlantis Casino Resort Spa, you'll be at the heart of the action, creating an electrifying gaming experience for guests. With a winning smile and expert card-handling skills, you'll keep the games running smoothly, ensuring fair play while building excitement at every turn. If you thrive in a fast-paced, high-energy environment and love engaging with people, this is your chance to bring the thrill of the casino floor to life! Full-time and Part-time available Responsibilities * Ideal applicant must be committed to providing exceptional guest service. * Deal Pitch Black-Jack and additional Table Games such as Roulette, Pai-Gow and Three Card Poker. Craps and Baccarat is also a plus! * Be a reliable Team Member and show up to assigned shifts. * Be a reliable team player and accept coaching on a positive manner. * Be able to capture new guests by promoting the Club Paradise Card. * Excellent interpersonal skills to deal effectively with all business contacts. * Excellent verbal and interpersonal communication skills. * Other assignments as assigned my management. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21 * Nevada Gaming Control Card Required. * Be able to consistently perform the 5 minimum interactive standards. * Be able to deal a neat, clean, and efficient game. * Must have excellent guest service skills and professional demeanor. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $36k-50k yearly est. Auto-Apply 60d+ ago
  • Security Technician- IT

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Come join Team Atlantis! The incumbent in this position is primarily responsible for providing excellent customer service to all Team Members, and to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. Responsibilities Responsible for physical installation of Surveillance equipment such as Cameras, Switches and Racks. Responsible for installation of access control hardware such as electric strikes and locks. Troubleshoot and solve technical issues involving the specific access control and surveillance systems. Includes door locks (Both electronic and physical), access control software and physical infrastructure. Surveillance hardware, including cameras, displays, networking and software applications. Perform preventative maintenance on Surveillance and Access Control hardware/software. Ensure proper check-in and check-out of physical keys. Duplication of keys, changing of key cores/cylinders, key cutting, alteration of pins, changing of levers, picking of locks (if necessary). Identify and troubleshoot basic network related problems on Surveillance or Access Control Systems. Develops documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity. Track and communicate work on assigned issues and projects in our Helpdesk Ticket System. Coordinate with vendors, fellow Team Members, and other groups of the IT organizational structure during the design, acquisition, and installation phases of new systems and solutions to ensure compliance and compatibility. Low voltage duties such as running CAT6, Fiber, etc. and termination of such. Ability to build solid relationships with team members in a collaborative environment. Performs other incidental and related duties as required and assigned. Other duties as assigned my management. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications High School Diploma or Equivalent Gaming license required-Must be 21 years of age. 1-2 years' experience in a high-paced environment preferred. 0-2 years' experience in Low Voltage/IT. Positive Attitude and willing to learn. Must be able to work weekends and holidays. Basic Windows and PC knowledge. Familiar with Microsoft Office. Familiar with camera software preferred. Experience with wire terminations (CAT6, coax, fiber etc.), cameras, or locksmith. Ability to continually use ladders. Ability to solve problems independently using online resources. Ability to troubleshoot networking issues from the physical layer Familiar with Toner's and voltage meters. Must be willing to be on the Security Tech On-Call rotation CERTIFICATES AND LICENSES: Certification is preferred. A++ Certified Facilities Locksmith Certified Bench Technician ***Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors*** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $35k-59k yearly est. Auto-Apply 53d ago
  • HVAC/R-Engineering III (Day)

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! As an Engineer(E3) HVAC/R you will be responsible for responding to any calls for repairs and issues throughout the entire facility while providing excellent service to all internal and external guests. The Engineer (E3) will assist any with tasks as needed. This position may expose you to extreme weather and temperature conditions associated with working outdoors. A basic understanding of electrical circuits, plumbing, and general utility and building repairs is preferred. Must have some experience in the use of electrical meters, power tools and basic hand tools. The Engineer (E3) must be able to perform tasks varying in complexity to ensure the safe and proper operation of all equipment and the property. Must be able lift 50 pounds unassisted and able to stand for up to 8 hours a day. While performing the duties of this job, the team member may be regularly exposed to a smoke-filled environment. Shift: Days Responsibilities * Maintain all building systems and equipment, including repairs, electrical, plumbing, refrigeration, pneumatic, hydraulic equipment, and appliances to ensure safe and effective operation. * Inform management staff of problems requiring maintenance and report any equipment deficiencies in a timely manner. * Communicate with other shifts to ensure any follow-up on ongoing projects in order to minimize downtime. * Respond to accident scenes, emergency calls (fire, smoke, etc.) * Act as a maintenance representative for the Property Operations department. * All Property Operations employees may be required to assist in other job duties within the department at any time regardless of job classification * Maintain daily record of work requests, preventative maintenance work requests, planned maintenance requests. * Assist in installing and maintaining of various systems * Read and understand blueprints, diagrams and technical documents. * Ensure systems meet all standards of building codes, safety and manufacturers specifications. * Understand and comply with federal, state, and local regulations. * Must be willing to comply with company standards and code of conduct. * Properly and successfully utilize the time clocks for record keeping and accountability. * Must be able to train others in the field of which you are hired. * This is an hourly position, incumbent will report directly to shift supervisors, engineering managers and/or engineering director. * Other duties as assigned my management. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must have more than 5 years of trade experience, licensed preferred or Journeyman level experience in more than one trade. * Must have strong technical skills and knowledge in the assembly, installation, maintenance, repair, and service of various equipment. * Must have a strong mental aptitude and the ability to train others. * Trade license and/or certifications as it pertains to the trade. * EPA/CPO certified preferred but not required. * Forklift/Scissor Lift/Boom Lift certification preferred but not required. * OSHA 10/30 preferred * Must have a valid driver's license. * Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $53k-75k yearly est. Auto-Apply 4d ago
  • Steakhouse Captain

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    The Steakhouse Captain will be responsible for creating the overall guest experience, taking food and beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests according to Atlantis' standards. The incumbent in this position, as with all members of the Atlantis Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Atlantis Casino Resort Spa support of the company's Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue Responsibilities * Oversee end of the night close down and side work. Assist Team Members in wine and food service. * Keeps communication flowing between front and back of the house to ensure proper timing of food delivery. * Maintain positive guest relations to ensure that a positive dining experience is delivered by the Team Members. * Must have time management skills to ensure food is prepared and served in a timely manner. * Decrease expense through proper handling of product. * Increase revenue through suggestive up-sell. * Work with Maitre D' to oversee proper sequence of service from Team Members * Monitor and maintain cleanliness, sanitation and organization of assigned service area. * Performs other incidental and related duties as required and assigned. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Knowledge of restaurant and bar operations, including food, beverage, supervision, service techniques and guest service. * Previous experience in a food environment in front or back of the house. * Time management skills are required. * Must have Wine knowledge to assist our guests. * Tableside cooking. * Knowledge of menu items including ingredients and preparation. * Must have a Friendly and outgoing personality. * Must be able to multi-task in a high volume, high stress environment while exceeding guest expectations. * Must have and maintain professional demeanor. CERTIFICATES AND LICENSES: * Alcohol Awareness * Safe Serve Certification * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $36k-48k yearly est. Auto-Apply 60d+ ago
  • Network Administrator- I.T

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America's Best and Mid-Size Employers. Atlantis has opened a Network Admin career opportunity. This position is responsible for the design, maintenance, configuration, and support of wired and wireless network infrastructure for the company, coordinating network needs with IT systems and operational staff. Responsibilities Contributes design concepts for new and existing network designs for both general and specialized network applications to provide the most reliable and robust capabilities while controlling costs. • Researches network solutions for implementation, including the evaluation and selection of various vendor products, determining necessary components for successful integration, and participating in budgeting activities. • Plans, performs, and documents installation and upgrade of all network related equipment. Coordinates with vendors during the design, acquisition, and installation phases to assure compliance and compatibility. • Establishes and maintains network by evaluating network performance issues including availability, utilization, throughput, and latency, reporting significant metrics to management and suggesting solutions for resolution of observed issues. • Secures network by developing network access, monitoring, control, and evaluation policies in coordination with the Systems Manager and ensures their accurate and consistent operation. • Provides full documentation for all networks, to include drawings, inventories, specifications, and configurations. • Acts as the primary contact for troubleshooting reported network performance issues. • Assists in performing escalation support for network-connected devices, including workstations, servers, network appliances, and security infrastructure devices. • Researches new and emerging technologies for feasibility in the environment. • Integrates new technology with existing technology to ensure compatibility. • Prepares progressive reports for all work performed. • Works with the Systems team to ensure goals of servers, applications, and security are met. Qualifications At least 2 years networking experience in a high-paced medium to large network environment • CCNA required; CCNP (Routing/Switching, Wireless, Data Center, and/or Security) preferred. • Experience with common networking protocols, including VLANs (802.1Q), Wi-Fi (802.11), IGMP Multicast, Spanning Tree Protocol, DNS, DHCP, TCP/IP, UDP, IPSec, HTTP, OSPF, and BGP. • Understanding of common networking concepts, including the OSI layers, subnetting, NAT, quality of service, Power over Ethernet, and network admission control. • Ability to troubleshoot networking issues and use basic analysis tools, including Wireshark, TCPDump, and Nmap to support troubleshooting. • Network infrastructure security device experience preferred, particularly with Cisco and F5. • Experience with software-defined networking and/or cloud networking desired. • Ability to multitask and work independently to achieve assigned tasks and projects. Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Recreation /Fitness Discounts Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $60k-78k yearly est. Auto-Apply 60d+ ago
  • Baker

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Come join Team Atlantis! We are currently accepting applications for Baker. Responsibilities will include assisting with bakery production of pastries, breads, sweets, gelato, fillings and toppings (design creation, execution and presentation). Responsibilities Make sure all orders are filled and delivered if necessary. Provide the highest quality that we can give. Oversee and help in product rotation, like with the fruit, dairy products, etc. Check all orders on a daily basis, to make sure that all is ready to go. Help fill out production forms. Let supervisors know if in need of supplies to continually getting the job done at hand. Help organize, condense, and clean the freezers and walk-in. Help put away any stock that comes in and to keep all items orderly. Maintain food safety and sanitation protocol pertaining to the bakery. Qualifications Previous experience as a Baker or Culinary degree preferred. Must have a general knowledge of all aspects pertaining to the bakery. Must have a positive and energetic attitude and show initiative. Ability to stand for extended periods and lift heavy pots, pans, and trays. Comfortable working in a hot and fast-paced kitchen environment. Be able to lift 50 pounds safely. Be able to stand for long periods of the time. Must be able to move freely in confined spaces. ***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors*** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $22k-32k yearly est. Auto-Apply 60d+ ago
  • Internal Audit Manager

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    The Internal Audit Manager is responsible for leading and executing the internal audits for the Atlantis Casino Resort Spa. This role is hands on and ensures adherence to Nevada Gaming Commission (NGC) and Nevada Gaming Control Board (NGCB) regulations, including Nevada Minimum Internal Control Standards (MICS), Title 31/AML requirements, Sarbanes Oxley and internal company policies. The Internal Audit Manager performs and supervises audits over internal controls, operational efficiency, and compliance across all gaming and non-gaming departments, playing a critical role in safeguarding assets, mitigating risks, and supporting regulatory readiness. The position collaborates closely with property leadership, regulators, and external auditors to maintain a high-integrity control environment. The position reports to the Corporate Director of Internal Audit and assists with developing audit strategy and identifying areas of risks for audit planning. Must be able to obtain and maintain required gaming registration or regulatory. Responsibilities * Assist with developing and executing a risk-based annual audit plan aligned with Nevada gaming regulations and property-level risk assessments. * Maintain audit methodologies consistent with industry standards, and NGCB expectations, internal controls over financial reporting, the IIA Professional Practices Framework. * Lead audits ensuring compliance with Nevada MICS, NGC regulations, internal controls, and property procedures. * Reviews audit workpapers prepared by the Internal Auditor and evidence for completeness and adherence to professional standards. * Ensure findings are clearly supported and reported in a timely manner. * Monitor compliance with Nevada Gaming Control Board (NGCB) rules, including the Nevada Gaming Control Act and associated regulations. * Support Title 31/AML compliance through testing, control evaluation, and collaboration with the Compliance Department. * Participate in property responses to NGCB inquiries or inspections and assist with regulatory readiness for audits and walkthroughs. * Stay informed of regulatory updates issued by NGCB and ensure the audit plan reflects new or revised requirements. * Prepare audit reports outlining findings, regulatory rules, recommendations and Management Responses. * Obtain responses and corrective actions from Management on findings. * Track corrective action plans and verify implementation consistent with Nevada regulatory expectations. Qualifications Education & Experience * Bachelor's degree in Accounting, Finance, Business Administration, or a related field required. * 5+ years of internal or external audit experience, in the Gaming Industry. * Prior management or supervisory experience. * Strong knowledge of Nevada gaming operations, systems, and internal controls required. * Knowledge of Colorado Regulations a plus. Certifications (Preferred) * A CIA, CPA, CISA or CFE is preferred. Skills & Competencies * Deep understanding of Nevada Gaming Regulations, Nevada MICS, and Title 31/AML requirements. * Sarbanes Oxley Testing Experience * Strong analytical, investigative, and risk-assessment skills. * Excellent communication skills-able to explain complex regulatory or operational findings clearly. * Ability to work independently while maintaining strong collaboration with compliance, operations, and executive leaders. * High integrity and ability to maintain confidentiality in a regulated environment. * Proficiency with audit tools, data analytics, and Microsoft Office applications.
    $30k-51k yearly est. Auto-Apply 41d ago
  • Guest Service Manager- Hotel

    Atlantis Casino Resort Spa 4.3company rating

    Reno, NV job

    Come join Team Atlantis! The Guest Services Manager will be responsible for hands on supervision, training, and seeing to the completion of the daily operational functions of the Front Desk in conjunction with and under the direction of the Front Desk Manager. The incumbent in this position, as with all members of the Atlantis Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Atlantis Casino Resort Spa support of the company's Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them. Full-Time position, shift vaires, relief position Responsibilities * Supervises Guest Service Representatives (GSR) at Front Desk for the purpose of completion of duties, performance standards, giving direction, and decision making. * Assists Front Desk Manager with overall operations of Front Desk, and assumes responsibility for completion of shift work up to standards and according to established procedures. * Handles all guest service issues as they arise at the Front Desk up to the standards established and in accordance with the goals and objectives of the hotel. * Performs majority of training for GSRs. Assists in the development of training programs as needed. * Makes recommendations in development of process for the purposes of feasibility and effectiveness. * Able to perform all essential job functions of a GSR. * Responsible for creating position goals and assisting department manager with completion of department goals. * Guest Service training of the team, and constant monitoring of those standards * Issuing of new Monarch Rewards (gaming cards) - gaming license needed * Other assignments as assigned my management. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21 years of age * Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions. * Able to clearly transfer and demonstrate job duties to staff for the purposes of training and instruction from written and verbal sources. * Perform and work effectively under pressure with a calm demeanor. * Resolve problems quickly and effectively. * Able to read and understand documents such as registration cards, guest confirmation, computer printouts, memos and vouchers, guest folios. * Able to do math calculations of room charges. * Process payments for departing guests. * Operate office machinery such as computers, printers, photocopy and fax machines, credit card imprinters. * Must be able to work flexible hours including potential time beyond normal shift hours when necessary. * Possess a positive, service-oriented attitude. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
    $37k-50k yearly est. Auto-Apply 60d+ ago
  • Casino Host VIP Services

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to part of the VIP Team. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis. Atlantis has been recognized by Forbes as one of America's Best Mid-size Employers. Atlantis is recommended by Forbes Travel Guide with a Four-Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Steakhouse and Bistro Napa restaurants at Atlantis are recommended by Forbes Travel Guide and consistently receive the highest ratings by TripAdvisor. Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator. Atlantis was the first casino in northern Nevada to launch an organics recycling program, single-stream recycling program, and biodiesel fuel recycling program, and has been awarded the prestigious top rating of Four Green Globes by the Green Building Initiative (GBI) and is recognized as a property that demonstrates national leadership and excellence in the practice of water, energy, and environmental efficiency to reduce environmental impacts. Responsibilities • Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue. • Develop relationships with new potential customers using appropriate recruiting and enrollment procedures. • Drives increased visitation through focused HostViz telemarketing efforts marketing events and direct mail offers. • Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property. • Represents Atlantis' at special events, hosting and seating guests. • Greets guests upon arrival and hosts player requests throughout their trip. • Assists in developing invitation lists for special events and in planning events. • Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc. • Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies. • Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation. • Conveys terms of programs and explain qualification requirements to prospective gaming customers. • Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management. • Performs other incidental and related duties as required and assigned. Qualifications • Associate's degree or comparable experience; Bachelor's Degree preferred. • A minimum of 1 year as a casino host or equivalent VIP experience • Excellent communication skills in English. • Proficiency in PC operations including Windows, Word, Excel, and Outlook. • Knowledge of the Advantage system and LMS preferred • Good organizational skills; able to handle many projects at one time • Ability to maintain composure under all circumstances. • Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests • Strong interpersonal and telephone skills. • Ability to memorize data concerning various programs. • Ability to meet flexible schedules and travel demands. • Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
    $42k-57k yearly est. Auto-Apply 60d+ ago
  • Cook- Manhattan Deli

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Come join Team Atlantis! We are currently accepting application for a Cook at the Manhattan Deli. As a Cook within the Atlantis Casino Resort and Spa, you will play a crucial role in providing an exceptional dining experience for our guests. Your culinary expertise, attention to detail, and passion for creating delicious and visually appealing dishes will contribute to the success of our renowned restaurant. Responsibilities Prepare a wide variety of dishes, including appetizers, entrees, salads, and desserts, while ensuring adherence to standardized recipes and presentation guidelines. Follow proper food handling and sanitation procedures to ensure food safety and quality. Collaborate with fellow kitchen staff to ensure efficient production and timely service. Utilize various cooking techniques such as grilling, frying, sautéing, baking, and roasting to create flavorful and visually appealing dishes. Adjust cooking methods and timings based on ingredient freshness and guest preferences. Execute menu items with precision, maintaining consistency in taste, appearance, and portion size. Monitor inventory levels and communicate any shortages or excesses to the sous chef or kitchen manager. Taste and evaluate dishes for flavor, seasoning, and quality before they are served to guests. Implement corrective actions when necessary to ensure the highest standard of dishes. Work closely with fellow cooks, kitchen staff, and sous chefs to coordinate cooking times and maintain a smooth kitchen operation. Participate in training and mentoring junior kitchen staff members. Adhere to strict hygiene, health, and safety standards, including proper use of equipment, utensils, and personal protective equipment. Keep workstations clean and organized, practicing good sanitation habits throughout the shift. Manage multiple orders simultaneously, ensuring timely completion while upholding quality standards. Assist in maintaining kitchen inventory, rotating stock, and minimizing food waste. Other duties as assigned my management While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications Proven experience as a Cook in a high-volume restaurant setting. Knowledge of various cooking techniques and methods. Familiarity with food safety regulations and best practices. Ability to work effectively in a fast-paced environment. Strong communication and teamwork skills. Flexibility to work shifts, including evenings, weekends, and holidays. Culinary degree or relevant culinary certifications are a plus. **Physical Requirements: ** Ability to stand for extended periods and lift heavy pots, pans, and trays. Comfortable working in a hot and fast-paced kitchen environment. ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. *** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • AV Technician - Shift Varies

    Monarch Casino & Resort 4.0company rating

    Monarch Casino & Resort job in Reno, NV

    Come join Team Atlantis! We are currently accepting application for an A/V technician. The A/V technician is responsible for operational availability, maintenance, set up and overall operation of company audio visual applications and hardware. Main job function is to set up meeting rooms with A/V equipment. Shift: Varies Responsibilities Responsible for installation of audiovisual hardware for end users. Assists in the installation of advanced audiovisual hardware and software under the direction of the AV Management. Performs routine tasks like room setups or other operational tasks as defined. Performs preventative maintenance on audio visual hardware. Test, evaluate, and install audio visual equipment. Troubleshoots basic hardware and software problems for end users. Provides basic training on hardware and software use. Facilitates assistance from hardware and software vendors when necessary. Setup and maintain cabaret stage entertainment and other special events. Devices documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity. Prepares progressive reports for all work performed. Pull and terminate low voltage cable Assist in projects Other duties as assigned While performing the duties of this job, the employee may be required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications Must be at least 21 years old Ability to obtain a Nevada Gaming Registration 1-2 years' experience in a high paced environment Familiar with audio visual concepts Excellent Guest Service Experience with audio, video, control systems and like technology Experience in systems integration Familiar with networking concepts like TCP/IP Familiar with personal computers, servers, and like technology Ability to lift 50lbs Ability to continually use ladders ***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair and nail colors*** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement
    $42k-60k yearly est. Auto-Apply 60d+ ago

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