Central Reservations Agent - CORP
Montage Hotels & Resorts job in Baltimore, MD
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
SUMMARY
The Central Reservations Agent serves as the voice of the hotel when guests first call to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
Ability to perform other duties as required
QUALIFICATIONS
High school Diploma or equivalent required
Minimum of two (2) years' experience in a customer service role required
Previous experience working in an upscale/luxury hotel preferred
Excellent telephone etiquette and verbal and written communication skills required
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Must possess a positive attitude
Must be willing to participate in a learning environment
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work a flexible schedule (weekends, nights and/or holidays) based on business demands
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyOperations Administrative Assistant
Montage Hotels & Resorts job in Baltimore, MD
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Operations Administrative Assistant
SUMMARY
The Administrative Assistant position will play an essential role in supporting the Operations leadership team including Food & Beverage, Rooms and Engineering by completing administrative tasks in a timely and professional manner. This role will include a wide variety of administrative functions, and handling of multiple projects with accuracy and proficiency.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Performing clerical duties such as typing, filing, copying, emailing, answering and responding to telephone calls and messages.
Maintaining calendars, updating business contacts, arranging travel, processing confidential documents, creating/submitting purchase orders, filing and tracking deadlines.
Coordinating meetings, taking/transcribing meeting minutes, creating presentations, generating reports, and compiling data from a variety of sources.
Responding to reviews and surveys (Medallia, guest feedback, social media, etc.).
Organizing training materials and maintaining calendars.
Scheduling travel arrangements as needed, coordinating vendor visits and contractor access.
Preparing departmental communication pieces; updating daily newsletter, whiteboard displays and website.
Assisting in menu design and production for weekly, seasonal, and annual features.
Coordinating and maintaining vendor/supplier information.
Ordering office supplies.
Entering data for select invoices and products.
Assisting in scheduling interviews and assisting with onboarding of new hires.
Responding to guest requests, questions, and concerns.
Ensuring all office equipment, printers, and phones are maintained and fully functional.
QUALIFICATIONS
High School Diploma or equivalent is required, Bachelor's Degree preferred.
Two (2) plus years' experience in an administrative role within an upscale hotel.
Exceptional interpersonal skills for positive and effective communication with a diverse population.
Skilled in Microsoft Office products; Word, Excel, PowerPoint, and Outlook; Opera preferred.
Excellent verbal and written communication skills required.
Track record of demonstrating high degree of discretion and sound judgment.
Ability to interact with associates (at all levels) in a fast-paced environment sometimes under pressure, remaining flexible, proactive, resourceful and efficient with a high-level of professionalism.
Ability to adapt to changing business needs and/or ad hoc projects.
Adept at multi-tasking and managing multiple priorities.
Knowledge of hotel food and beverage operations preferred.
PHYSICAL REQUIREMENTS
Position requires exerting well-paced mobility as well as the ability to maneuver between functions occurring simultaneously. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for the Operations Administrative Assistant position is from $27.00 to $31.00. The pay scale is the base hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an
EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-
employment substance abuse testing.
Auto-ApplyCleaner
Washington, DC job
Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive.
This rapidly growing company seeks enthusiastic and reliable cleaners to work in one of our client's sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.
Schedule: 6:00PM to 11:00PM Monday to Friday
Pay: $17.95/hour
Job tasks include, but are not limited to:
Responsible for cleaning, dusting, vacuuming, sanitizing, and disinfecting bathrooms, breakrooms, and other assigned areas.
Responsible for the dust and wet mopping of floors.
Responsible for the removal of trash and replacement of trash can linings.
Perform other duties as assigned.
Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.
Requirements
Frequent lifting, carrying, pushing, or pulling up to 50 lbs.
Must be able to follow basic safety procedures and precautions.
Candidate must have reliable transportation, be legally authorized to work in the United States, and be willing to submit to a background check.
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate - Work Happy!
#CL123
Salary Description $17.95/hour
Security Officer (On-Call)
Baltimore, MD job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
The role of the Security Officer
Actively participate in the day-to-day security operations of the property to ensure the safety and security of all guests, employees and property. Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation. Handle and document guest and employee accidents, double locked doors, noise complaints and unruly guests. Assist disabled guests. Implement all policies, procedures and instructions regarding security and safety. Assist in implementing preventive safety and security programs. Investigate crimes committed against the hotel, guests and employees, (while at the hotel). Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. Assist hotel staff in handling of unusual guests or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters. Remain informed of current Federal and local laws and regulations as they related to the hotel, particularly in areas of guest, patron and employee rights. Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays. Assist in training related to the hotel's emergency procedures. Control the key lock system, alarm system and fire protection system. Make recommendations to the Director of Security in security related matters. Respond properly in any hotel emergency or safety situation.
What to Expect from your Employee Experience
* Hourly Rate: $20.20
* Medical, vision and dental insurance
* Complimentary life insurance
* Short-term disability insurance
* Paid time off and holiday
* 401k Retirement Plan
* Exciting training and development opportunities
* Complimentary employee meals
* Complimentary room nights at Four Seasons hotels around the world
* Discounted employee parking
* And Much More!
Miscellaneous
Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Auto-ApplyAccounting Generalist
Baltimore, MD job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
The role of the Accounting Generalist
Assist with various functions within the finance department. Prepare the hotel's daily bank deposits and control all house funds. Answer general accounting phone line. Work with accounts payable to ensure Birchstreet is accurate and approved in a timely manner. Assist payroll with one-time payment calculations and deductions. Reconcile credit card and taxes collected, review over/short and contact employee or manager.
What to Expect from your Employee Experience
* Hourly Rate: $28.14
* Medical, vision and dental insurance
* Complimentary life insurance
* Short-term disability insurance
* Paid time off and holiday
* 401k Retirement Plan
* Exciting training and development opportunities
* Complimentary employee meals
* Complimentary room nights at Four Seasons hotels around the world
* Discounted employee parking
* And Much More!
Miscellaneous
Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Auto-ApplyHost (Part-Time) at CUT Restaurant by Wolfgang Puck
Washington, DC job
Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is looking for a Host (Part-Time) to join our team at CUT Restaurant by Wolfgang Puck! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality.
CUT by Wolfgang Puck is one of the most sought-after steak restaurants in the world. Our menu offerings reflect the unique spirit and sensibility of the Washington metropolitan area, highlighting our partnerships with local farms and purveyors who are committed to sustainable, organic, and biodynamic processes.
Hourly Rate: $21.00 per hour
Schedule: Part-Time. Flexible availability is required for this position to include evenings, weekdays, weekends and holidays.
Competitive Benefits:
* Medical, Dental, Vision Benefits from United Healthcare
* Competitive Pay Rates
* 401k Plan and after 1 year up to 3% Match
* Paid Time Off (Vacation, Holidays, Sick and more)
* Complimentary Room Nights- up to 12 per year
* Restaurant Discount- 50% off F&B
* Complimentary Meal during your shift
* Life Insurance and AD&D
* Complimentary Short-Term Disability
* Long-Term Disability
* Pre-tax commuter benefits
* Flexible schedules
* Tuition Reimbursement up to $500 per year
* A clear career pathway - career advancement opportunities
Job Details:
The role of the Host is one of the most important in the Restaurant, as the Host is responsible for setting the tone for our guests as often their first point of contact and the last. The Host is responsible for courteously greeting and escorting guests to tables and assisting in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume responsibility for handling guests when Manager is not present. Communicate any guest needs with Restaurant Management. Provide our guests with an amazing first and last impression of their dining experience and greet guests with a warm hello and with a heartfelt thank you and Goodbye on the way out.
Responsibilities:
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis.
* Maintain and strictly abide by state sanitation/health regulations and hotel requirements of work areas and equipment.
* Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
* Make reservations for the guest that call or e-mail in advance to dine in the restaurant in accordance with the Restaurant policies. Communicate large party reservation requests with our Sales & Marketing team.
* Acquire and Maintain a working knowledge of hotel amenities and facilities, hours of operations, and event programming in order to accurately convey this information to guests.
* Record entries of the time and the date the guest is expected to arrive.
* Greet all the guests warmly and authentically, and seat them according to their preference and Restaurant availability.
* Learn and recognize VIP and Regular guests by name to ensure that they are welcomed personally and warmly into the Restaurants or our outlets at all times; communicate with Management with VIPs arrive.
* Communicate cross-departmentally in regard to Restaurant operations, VIP and High Expectation guests so that all departments are aware of VIPs when they come into the restaurant, allowing for turn-down services and amenities to be placed in the rooms, as well as to keep a tab on potential LQA and Forbes inspectors.
* Acquire a working knowledge of KnowCross in order to be able to find out and convey information about our in-house guests and any issues that might arise.
* Quote accurate wait times if waits are needed; follow up with guests to ensure they are informed of their reservation status and communicate with Restaurant Management if there are long waits or if service recovery is needed.
* Assist with the clearing and resetting of tables when necessary to expedite the seating of guests.
* Communicate with servers any important information about the guests.
* Lead pre-shifts with regards to reservations and guest information, covers expected, VIPs, and flow.
* Ensure the reservation system is accurately updated with guest preferences and allergies.
* Ensure that all guests staying in-house are notated accurately in the system.
* Greet every guest warmly, and check to see if every guest entering the restaurant or bar is a guest at the hotel.
* Direct guests to the rooftop when necessary or as required.
* Proactively assist guests with coats, bags, and other items by asking if we can check / store them securely for the guest while they are enjoying our outlets.
* Assist with guest left-over and takeaway food by keeping to-go food organized and ready for guest pick-up.
* Guide guests from the bar to their reservation seating by assisting them with closing their bar tab, and offering to carry their beverages from the bar to their table on a tray.
* Check if guests are seated comfortably and there server is present to take their order.
* Ensure that guests have a great experience at the restaurant and look immediately into any complaints they might have; offer a sincere and heartfelt thank you and goodbye to all guests on their way out.
* Escort the guests to the exit and ensure that the valet brings their car out in advance.
* Contributes to team effort by accomplishing related results as needed.
* Carry out any other duties as and when required by the Restaurant and Bar Director or Food & Beverage Management team.
* The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.
QUALIFICATIONS:
* Experience: Minimum of 21 years of age to serve alcoholic beverages; minimum two years' experience as a Restaurant or Banquet Food Server.
* Education: High school diploma or equivalent education preferred.
* General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
* Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. and Reservations system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
* Language: Required to speak, read and write English, with fluency in other languages preferred.
* Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Licenses & Certifications: TIPS Certification preferred
About Us
Press space or enter keys to toggle section visibility
Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
Massage Therapist (On-Call)
Baltimore, MD job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
The role of the Massage Therapist
The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Four Seasons standards throughout all procedures. Prepare, clean and restock treatment rooms before and after services are performed. Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it. The ability to perform other tasks or projects as assigned by hotel management and staff. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors.
What you Bring
* Must be qualified to do Swedish and Deep Tissue Massage, prior knowledge/training of specialized massage techniques and body treatments preferred.
* Ability to remain calm and organized in busy environment.
* High school level reading, writing and mathematical skills. Excellent communication skills in English and able to print legibly.
* Physically able to stand and walk for up to 10 hours. Able to lift and carry up to 20 pounds.
What to Expect from your Employee Experience
* Hourly Rate: $11.49 + commissions + gratuity
* Medical, vision and dental insurance
* Complimentary life insurance
* Short-term disability insurance
* Paid time off and holiday
* 401k Retirement Plan
* Exciting training and development opportunities
* Complimentary employee meals
* Complimentary room nights at Four Seasons hotels around the world
* Discounted employee parking
* And Much More!
Miscellaneous
Three years of previous experience working in a luxury spa setting preferred. Must be licensed in the state of Maryland. Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Auto-ApplyAssistant Director of Finance
Washington, DC job
Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is seeking a dedicated and detail-oriented Assistant Director of Finance to join our team! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality.
Overview:
The Assistant Director of Finance is responsible for directly managing the Accounting Department's daily activities. This role is instrumental in ensuring the accurate processing of financial transactions, optimizing cash flow, and maintaining positive relationships with guests and vendors. The Assistant Director of Finance is a key contributor to the financial stability of the hotel and will work with cross-functional teams to streamline processes, provide guidance and improve overall financial performance. You will assist with preparing an accurate financial statement each month and helping with balance sheet reconciliations.
Responsibilities:
* Maintain complete knowledge of and comply with all Rosewood departmental policies, service procedures and hotel standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Coordinate the month-end closing process.
* Prepare journal entries in accordance with required procedures.
* Prepare balance sheet reconciliations on a monthly basis; provide backup for each account.
* Clear reconciling items promptly.
* Hire, coach, counsel and motivate Accounting Staff.
* Ensure general ledger accounts adhere to Uniform Chart of Accounts and company policy.
* Count General Cashier Safe no less than once a month; report results to DFBP.
* Prepare 8029 filing by February 28th of each year.
* Ensure 1099's are filed by January 31st.
* Ensure W2's are filed by January 31st.
* Ensure quarterly tip education is performed.
* Maintain and update contract file.
* Ensure all taxes are filed and prepared accurately each month. (I.e., sales, occupancy, etc.)
* Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits.
* Prepare annual performance reviews of staff.
* Cover responsibilities of DFBP in their absence.
* Participate in required meetings.
* Process payroll on a bi-weekly basis and handle all payroll reporting and journal entries
* Maintain accounts receivable by billing clients and guests, attending credit and BEO Meetings, and preparing related month-end journals.
* Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit.
* Perform any special projects required by DFBP.
* Perform self-audits within finance department.
* Maintain end of month work papers in organized and easily accessible files.
* Maintain a tax calendar noting due dates each year
* Balance intercompany accounts.
* Assist in the preparation of budgets; help to maintain compliance to budget guidelines.
* Maintain/update the check book.
* Assist with Financial trainings on SOP and Birchstreet PO system.
* Must be able to be flexible with working hours
* All other duties as required.
* The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.
Qualifications:
* Experience: Minimum two years' experience in hotel accounting preferred.
* Education: Bachelor's degree in accounting or finance preferred.
* General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
* Technical Skills: Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time.
* Language: Required to speak, read and write English, with fluency in other languages preferred.
* Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Licenses & Certifications: None required.
Salary: $90,000 - $95,000
At Rosewood Washington DC, we offer Competitive Benefits:
* Medical, Dental, Vision Benefits from United Healthcare
* Competitive Pay Rates
* 401k Plan and after 1 year up to 3% Match
* Paid Time Off (Vacation, Holidays, Sick and more)
* Complimentary Room Nights- up to 12 per year
* Restaurant Discount- 50% off F&B
* Complimentary Meal during your shift
* Life Insurance and AD&D
* Complimentary Short-Term Disability
* Long-Term Disability
* Pre-tax commuter benefits
* Flexible schedules
* Tuition Reimbursement up to $500 per year after 1 year of service
* A clear career pathway - career advancement opportunities
About Us
Press space or enter keys to toggle section visibility
Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
Moonraker Server-PT
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
At Pendry, It's All Because of YOU!
Server
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it's a way of life. Don't just imagine the possibility-join us.
Your Journey
* Ensure food and beverages are being served in a professional and timely manner
* Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
* Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
* Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
* Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
* Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
* Adhere to all cleaning and safety standards
* Attend daily pre-shift meeting
* Consistently follow the food & beverage sequence of service with the utmost attention to detail
* Deliver on guests' expectations and have the desire to create WOW moments
* Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs
About You
* You are passionate about spirits, wine, and food
* You are personable and love engaging with guests
* You are open to learning, developing, and growing both yourself, personally, and helping others do the same
* You are trustworthy and have integrity
Must Haves
* Ability to work a flexible schedule, including weekends and holidays
* Ability to collaborate in a team environment
* Basic communication skills
* One year minimum of experience in food and beverage operations, a plus
* Prior micros or other systems experience, a plus
* Luxury hotel experience, a plus
You Will Enjoy
* Free meals
* Free uniforms and cleaning
* Ongoing community outreach events
* Hotel discounts
* Associates' events throughout the year
* Healthcare benefits
* 401k retirement plan with company matching
Physical Requirements
* Ability to stand and exercise mobility for extended periods of time during your scheduled shift
* Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
* Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The pay scale for the Server position is $12.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyCluster Director of People - EC
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
SUMMARY
Cluster Director of People-EC
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it's a way of life. Don't just imagine the possibility - join us.
Your Leadership
* Responsible for the administration and management of the Human Resources functions for multiple properties
* Active partner who provides support of a specialist nature to the Executive Committee
* Oversee recruitment, compensation/benefits, and employee/labor relations
* Coach and advise management on all HR related issues
* Develop and administer policies and programs which allow associates to maximize their contribution to the resorts and properties operations
* Participate in strategic planning and budgeting activities
* Provide leadership and employee relations support to all associates
* Responsible for performance management and salary review process
* Ensure compliance with all federal and state employment and labor laws
* Translate business priorities into property Human Resources strategies, plans and actions
* Respond to collective bargaining issues, resolve grievances, and foster constructive labor relationships
* Prepare documentation for and participate in contract negotiations and grievance hearings, as needed
* Ensure compliance with terms of collective bargaining agreements
* Develop and oversee employee recognition programs
* Oversee and direct associate outreach programs in the community
* Deliver on guests' expectations and have the desire to create WOW moments
* Perform additional duties as assigned that may be outside the scope of duties, based on business needs
About You
* You are passionate about providing exceptional Human Resources support and development
* You are a pro-active business partner
* You are passionate about providing exceptional service and creating memorable moments
* You are open to learning, developing, and growing both yourself, personally, and helping others do the same
* You are trustworthy and have integrity
Must Haves
* A minimum of five (5) years' experiences actively serving in a human resource management in a hotel/resort environment
* Required proficiency, knowledge, and experience in all HR processes: selection & employment, employee relations, compensation, benefits administration, employment law, workers' compensation, and talent management
* Must be strategic and have strong business acumen
* Good communication and interpersonal skills
* Proficient in Word, Excel, PowerPoint, and Outlook
* Experience using Workday preferred
* Luxury hotel and Forbes experience, a plus
You will Enjoy
* DTO (Discretionary Time Off)
* Healthcare benefits
* Health Savings Account and Flexible Spending Accounts
* 401[k] retirement plan with company matching, fully vested, and loan option
* DailyPay Opportunities
* Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
* Fertility & Family Forming Assistance
* Parental leave pay differential
* Pet Insurance
* Hotel discounts
* Free meals
* Fitness & wellness discounts
* LinkedIn Learning membership
* Hearts of Pendry community engagement
* Associate's events throughout the year
Physical Requirements
* Must be able to sit at a desk for up to five (5) hours per day
* Walking and standing are required, and length of time may vary
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
* Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
* Grasping, holding, sitting, walking, repetitive motions, bending over
* Ability to lift and carry up to 50 pounds
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The pay scale for the Cluster Director of People - EC pay range is from $149,000.00 to $175,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyHouse Attendant (Housekeeping)
Washington, DC job
Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is seeking a dedicated and detail-oriented House Attendant to join our housekeeping team! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality.
Relationship Hospitality. It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.
Hourly Payrate: $23.00
Schedule: Mid-shift 10am-6pm, Full Time. Flexible availability is required for this position to include weekends and holidays.
Responsibilities:
* Maintain guest public areas including restrooms, hallways, service elevators, front desk, pool, rooftop, gym and ensure the hotel standards of cleanliness are being met.
* Conduct laundry pressing, shoe cleaning and laundry delivery services.
* Thoroughly clean, disinfect and restock employee restrooms.
* Responsible for the stocking of guest supplies and linens on the floor landings.
* Assisting the room attendants with any deep cleaning needs and movement of furniture.
* Maintain complete knowledge of and comply with all departmental policies, service procedures and cleaning standards
* Ensure that standards are maintained at a superior level.
* Receive clean linen deliveries and stock floor landings.
* Remove dirty linen and trash from floor landings and take to designated areas.
* Provide aid to the room attendant throughout the day with linens or any other supplies as needed.
* Assist with deep cleaning of rooms, moving furniture, vacuuming, high dusting and window cleaning.
* Strip & disinfect departure rooms, and shampoo carpets as assigned.
* Deliver all items requested by guests.
* Make up, store & deliver rollaway beds, cribs, baby amenities to guest rooms.
* Frequent cleaning and disinfecting of high touch points in public areas.
* Maintaining the overall cleanliness of the fitness center, pool & sundeck, front desk, hallways, public area bathrooms, guest elevators.
* Clean, mop and vacuum all administrative office space.
* Deliver supplies & linens to the townhouses.
* Exterior & interior window cleaning of townhouses.
* Removal of dirty linen and trash from townhouses and place in designated bins.
* Pick up/assist with delivery of supplies at loading dock.
* Store any delivery for housekeeping in the proper storage areas.
* Perform special projects assigned by the Housekeeping Managers/supervisor.
* Assist in other duties as needed to include turndown service and room cleaning.
* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
* All other duties as required by Housekeeping Managers/Supervisors.
* The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position.
Qualifications:
Experience: Minimum one year's experience as a cleaner/house attendant for a luxury or ultra-luxury hotel or resort.
Education: High school diploma or equivalent education.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of proper cleaning techniques and equipment usage, knowledge of proper chemical handling.
Language: Required to speak, read and write in English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting supplies, cleaning cart, and cleaning equipment. Endure various physical movements throughout the work areas, ability to reach up and down, to lift, pull, push a minimum of 35 pounds, primarily work indoors and be able to move outdoors between the hotel and the townhouses, ability to stand stationary for long periods of time, and satisfactorily communicate with guests and co-workers to their understanding
Licenses/Certifications: None required.
At Rosewood Washington, D.C., we offer Competitive Benefits:
* Medical, Dental, Vision Benefits from United Healthcare
* Competitive Pay Rates
* 401k Plan and after 1 year up to 3% Match
* Paid Time Off (Vacation, Holidays, Sick and more)
* Complimentary Room Nights- up to 12 per year
* Restaurant Discount- 50% off F&B
* Complimentary Meal during your shift
* Life Insurance and AD&D
* Complimentary Short-Term Disability
* Long-Term Disability
* Pre-tax commuter benefits
* Flexible schedules
* Tuition Reimbursement up to $500 per year after 1 year of service
* A clear career pathway - career advancement opportunities
About Us
Press space or enter keys to toggle section visibility
Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
Lead Therapist
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Lead Spa Massage Therapist
SUMMARY
The Lead Spa Massage Therapist position will provide exceptional massage and spa treatments with the highest levels of professionalism, a customized approach and over-the-top-hospitality to guests of the Spa. Your role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
* Train new hires and ongoing training of all associates
* Provide Massage and Spa services to guests in a timely, courteous and efficient manner including, but not limited to, massage, wellness therapies, body treatments, foot soaks/treatments, etc.
* Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.
* Maintain an agreed upon minimum upsell percentage.
* Attend pre/post shift meetings
* Participate fully in maintaining backbar expenses
* Complete all necessary record-keeping tasks as they pertain to the operation of the Spa
* Participate in all advanced training without exception
* Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
* Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.
* Ensure guest comfort and safety throughout the treatment.
* Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
* Perform monthly and quarterly deep-clean responsibilities.
* Assist with cleanliness of all spa areas including all locker rooms.
* Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
* Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area, pool area.
* Participate fully in any/all promotions within and outside the spa, hotel or at off-site events.
QUALIFICATIONS
* High school or equivalent education
* Ability to communicate clearly and speak, read, write and understand English
* Valid Massage Therapy Certification from a recognized school of massage
* Insurance coverage as required to maintain massage license/certification
* Continuing Education as required to maintain massage license/certification.
* 5+ years' experience as a Massage Therapist in a stand-alone spa or luxury hotel/resort spa.
* Exceptional skill in Swedish and Deep Tissue massage and at least two of the following:
* Acupressure
* Ashiatsu
* Ayurvedic i.e. Abhyanga, etc.
* Clinical Deep Tissue
* CranioSacral - Upledger or equivalent
* Deep Tissue
* Hot Stone Massage
* Lomi Lomi Massage
* Lymphatic Drainage - Upledger or equivalent
* Myofascial Release
* Neuromassage
* Pregnancy Massage - certificate of advanced training required to perform Pregnancy Massage
* Reflexology
* Reiki II or Master +
* Rolfing
* Shiatsu - table and/or mat
* Sports Massage
* Thai Massage
* Trigger Point Massage
PREFERRED
* Luxury experience strongly preferred
* Bachelor's Degree
BENEFICIAL
* Advanced training in holistic and/or clinical bodywork, aromatherapy and spa/body treatments.
* Strong experience in more than five modalities as described above.
* Knowledge of botanical ingredients, thalassotherapy, reflexology, Ayurveda or any holistic wellness field/modality
* Knowledge of general wellness practices such as yoga, meditation, etc.
* Advanced holistic and clinical training
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.
The pay scale for the Lead Therapist position is $14.20 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplySous Chef
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
At Pendry, It's All Because of YOU!
Sous Chef
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it's a way of life. Don't just imagine the possibility-join us.
Your Leadership
* Assist with the daily operation of the kitchen including recruiting, hire, train, and supervision of cooks
* Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
* Prepare and order all items for all menus, creates order sheets and inventory systems to always ensure proper stock levels
* Execute all productions and plating in a timely manner
* Assist in maintaining the overall food and labor cost thru recipe costing and scheduling standards
* Oversee menu development with head Chef, culinary innovation, and food presentation, ensuring offerings are creative, on-trend, and aligned with guest preferences
* Ensure the department abides by all safety and sanitation policies
* Deliver on guests' expectations and have the desire to create WOW moments
* Perform additional duties as assigned that may be outside the scope of duties, based on business needs
About You
* You are passionate about food and beverage operations
* You are exceptional in leading a team
* You are passionate about providing exceptional service and creating memorable moments
* You are open to learning, developing, and growing both yourself, personally, and helping others do the same
* You are trustworthy and have integrity
Must Haves
* A minimum of one year of culinary supervisory or management experience
* Excellent verbal and written communication skills
* Microsoft Office products; Word, Excel, PowerPoint, and Outlook
* Embrace Technology - continually learn, adapt and master to new operating system
* Knowledge of implementing new food concepts and menus
* Ability to work a flexible schedule including weekends and holidays
* Luxury hotel experience, a plus
You will Enjoy
* DTO (Discretionary Time Off)
* Healthcare benefits
* Health Savings Account and Flexible Spending Accounts
* 401 [k] retirement plan with company matching, fully vested, and loan option
* Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
* Fertility & Family Forming Assistance
* Parental leave pay differential
* Pet Insurance
* Hotel discounts
* Free meals
* Fitness & wellness discounts
* LinkedIn Learning membership
* Hearts of Pendry community engagement
* Associate's events throughout the year
Physical Requirements
* Grasping, holding, sitting, walking, repetitive motions, bending over
* Ability to stand and exercise mobility for extended periods of time during your scheduled shift
* Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
* Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
* Ability to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F).
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The pay scale for the Sous Chef position is $68,000.00 to $72,000.00 annually. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyAssistant Director of Food and Beverage
Washington, DC job
Press space or enter keys to toggle section visibility Competitive Benefits: Medical, Dental, Vision Benefits Competitive Salary Incentive potential is targeted up to 10% of eligible earnings with a maximum of 15%. Cellphone Stipend to assist with cost 401k Plan and after 1 year up to 3% Match
Paid Time Off (Vacation, Holidays, Sick and more)
Complimentary Room Nights- up to 12 nights per year
Restaurant Discount- 50% off F&B
Complimentary Meal during your shift
Life Insurance and AD&D
Complimentary Short-Term Disability and Long-Term Disability
Pre-tax commuter benefits
Flexible schedules
Tuition Reimbursement up to $500 per year
A clear career pathway - career advancement opportunities
Relationship Hospitality. It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.
Rosewood Washington DC is currently recruiting for an Assistant Food and Beverage Director to assist in leading all aspects of the Food & Beverage Division to the highest professional standards in collaboration with our Wolfgang Puck partnership. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply.
The Assistant Food & Beverage Director supports the operation of Cut Restaurant and Bar, Cut Above, Catering and Events, In Room Dining, and all other events involving food and beverage services. This role functions as the strategic, hands-on operations leader of the Food and Beverage division, reporting to and supporting the Restaurant and Bar Director with implementing Food and Beverage goals, strategies and activations.
As the Assistant Food & Beverage Director, you will help deliver our fine dining experience to meet and exceed the expectations of our guests. You will be part of our associates' journeys, development, and engagement. We also want you to excel at building solid working relationships with our owners, Rosewood Hotel Group, and the Wolfgang Puck Fine Dining Group.
Summary of Required Skills
* Genuine passion for the hospitality industry and entrepreneurial spirit.
* Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision. Ensure hotel policies are administered fairly and consistently, coaching procedures and recognition are completed according to Rosewood guidelines.
* Work with teams to put sustainable work processes and systems in place that support the execution of the strategy.
* Collaborate with Corporate Rosewood Food and Beverage team and Wolfgang Puck partners
* Build relationships with our Culinary team to assist with guest feedback and sales, work together to elevate the amenity program, review daily features and unavailable items. Find ways to improve promotions, marketing, restaurant entertainment and local partnerships in the community.
* Understand and assist in positive Food and Beverage financial results, profitability and meeting / exceeding Food and Beverage goals.
* Assist the Restaurant and Bar Director with analysis of P&L's, sales projections, forecasting, budgeting, marketing promotions and revenue control.
* Ensure regular, on-going communication (e.g., pre-shift briefings, staff meetings) is occurring with Management team and associates. Continually communicates a clear and consistent message regarding departmental goals to produce desired results and model desired service behaviors in all interactions with guests and associates.
* Responsible for establishing and maintaining department standards in order to achieve departmental goals for Forbes and Leading Quality Assurance inspections.
* Assist in associates' continued development and growth potential. Manage work performance; coach team by providing specific feedback for improve performance. Conducts 90 day, quarterly and annual performance appraisal, as well as regularly scheduled one-on-one meetings with direct reports according to Rosewood guidelines.
* Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Support Restaurant and Bar Director with holding managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.
* Develops and updates policies and procedures, as related to the departmental service standards in our venues, while ensuring compliance to the same for consistency across the group.
* Assist with payroll, labor, expense and financial statements to determine departmental operations performance against budget. Works with team to determine areas of concern and establish ways to improve the department's financial performance. Leads cost containment efforts within operations with support from Finance and the Restaurant and Bar Director.
The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.
Qualifications
* Experience: Minimum five years' experience in a similar capacity in Food and Beverage, culinary, event management, or related professional area for a luxury or ultra-luxury property.
* Education: 2- 4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or other related major.
* General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data.
* Schedule: Ability to work flexible hours to include late nights, weekends and holidays.
* Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Licenses & Certifications: Maintain current and valid ServSafe Manager certification, ABRA Certification, and TIPS training
* Language: Required to speak, read and write English, with fluency in other languages preferred.
* Knowledge of overall hotel operations, general business systems, and relevant hotel programs a plus-(OPERA, ADP, Squirrel, Birchstreet, Sales Force & Microsoft Office). Ability to access, input, analyze and retrieve information from our systems.
* Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team.
* Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results. Continue to maintain excellent relations with associates, guests and vendors.
* Ability to maintain hotel, associate and guest confidentiality at all times.
* Ability to accept responsibility for actions of others.
* Ability to converse calmly with irate guests, associates and colleagues in sometimes that involve intense emotional situations, and to proactively work to solve problems with a professional demeanor.
* Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.
* Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
Salary: 95,000
About Us
Press space or enter keys to toggle section visibility
Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
Barback
Montage Hotels & Resorts job in Baltimore, MD
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
At Pendry Baltimore, It's All Because of YOU!
Barback
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry Baltimore, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry Baltimore is more than a job; it's a way of life. Don't just imagine the possibility-join us.
Your Journey
Consistently follow Food & Beverage sequence of service while maintaining the cleaning of equipment, tools, and supplies, stocking wells, back bars, ice bins and glassware maintenance
Primarily assist with bartenders' needs which may include mixing and serving drinks
Work as a team and effectively communicate with management and other staff members
Deliver on guests' expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs
About You
You enjoy assisting with spirits, wine, beer and food
You will be at least 21 years of age and or comply with state laws for serving alcohol
You have basic communication skills
You are open to learning and developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Must Haves
Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
Prior food and beverage operations experience, a plus
Luxury hotel experience, a plus
You will Enjoy
Free meals
Free uniforms and cleaning
Ongoing community outreach events
Hotel discounts
Associate's events throughout the year
Healthcare benefits
401k retirement plan with company matching
Physical Requirements
Grasping, holding, sitting, walking, repetitive motions, bending over
Ability to stand and exercise mobility for extended periods of time during your scheduled shift
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
At Pendry Baltimore, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The Pay scale for the Bartender position is $10.75/hr. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an
EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-
employment substance abuse testing.
Auto-ApplyReceptionist-Part-Time
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Spa Receptionist
SUMMARY
The Receptionist is responsible for providing outstanding customer service for guests that call and inquire about making Spa Reservations. Agents are empowered to field all customer service inquiries and can clearly articulate spa services, describe the spa ambiance, inform guests of current promotions and reserve spa treatments by accurately entering all necessary information in to software systems. Receptionist will be enthusiastic; detail-oriented, articulate and convey genuine warmth in all interactions with a smile that will shine through the phone.
ESSENTIAL FUNCTIONS
* Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
* To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
* Retail support through restocking, inventory assistance and sales.
* Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.
QUALIFICATIONS
* High school or equivalent education required.
* Bachelor's Degree preferred.
* Previous Front Desk/Reservations experience preferred.
PHYSICAL REQUIREMENTS
Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.
The pay scale for the Part-Time Receptionist position is $23.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyManager, People
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Manager, People
SUMMARY
The Manager of People will manage the day- to- day operations of the People Department Team. They will collaborate, partner, and support the Director of People on all human resource functions, programs, assignments and resort activities as deemed necessary to support the business. The main focus of the role is the daily management of the People Department with a pro-active approach and gracious attitude by effectively mentoring, coaching, and developing the People Department Team. This individual will participate as a pro-active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
* Understands and manages the day-to-day operations of the People Department Office
* Provides regular training and mentoring to the People Department team
* Must be highly professional, yet personable, with a strong ability to create meaningful relationships
* Manages associate relations documentation and conducts investigations in accordance with Director of People
* Responsible for handling highly confidential information and ensures company standards and legal compliance are met
* Manages benefits and all decisions regarding associate leave (ADA, FMLA, USERRA, personal, etc.) and is responsible for executing all documentation
* Plans and assists the People Team with the execution of associate recognition programs on a quarterly basis
* Active participant in new hire orientation programs; lead trainer for the Human Resources Department
* Uses outstanding verbal and written communication skills to coach, counsel, advise, mentor and motivate associates and managers at all levels
* Extensively uses human resources information systems to verify data entry accuracy, as well as run necessary payroll and benefit reports
* Attends weekly staff meetings; occasional presentations may be required
* Advanced in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
QUALIFICATIONS
* 4-6 years of human resource experience; 3 of which were in an HR leadership role
* Bachelor's Degree (substitute 1 year of education for 2 years of work experience)
* Must have a diverse human resources background with experience including, but not limited to; employee relations, benefits and compensation, training, compliance, and recruitment
* Must have significant employee relations experience at a decision-making level, including experience conducting investigations, coaching, counseling, and handling complaints
* Master's Degree or SPHR/PHR Certification
* Luxury hotel experience strongly preferred
* Experience working with Workday is a plus
* Travel may be required
PHYSICAL REQUIREMENTS
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
The pay scale for the People Manager position is $75,000.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyCook III
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
At Pendry, It's All Because of YOU!
Cook III
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it's a way of life. Don't just imagine the possibility-join us.
Your Journey
* Responsible for preparation of hot and cold foods that meet our hotel's high standards
* Maintain in depth knowledge of food products as well as sanitation standards and culinary techniques to execute dishes at the highest level, following kitchen standards
* Ability to fulfill guest orders in a timely manner with skillful attention to detail
* Ability to work in a collaborative environment all while maintaining professionalism
* Deliver on guests' expectations and have the desire to create WOW moments
* Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs
About You
* You love creating dishes and storytelling with food
* You are passionate about providing exceptional guest service and creating memorable moments
* You are open to learning, developing, and growing both yourself, personally, and helping others do the same
* You are trustworthy and have integrity
Must Haves
* Ability to work a flexible schedule, including weekends and holidays
* Ability to collaborate in a team environment
* One year minimum of experience in a standalone restaurant or hotel environment a plus
* Luxury hotel experience, a plus
You Will Enjoy
* Free meals
* Free uniforms and cleaning
* Ongoing community outreach events
* Hotel discounts
* Associates' events throughout the year
* Healthcare benefits
* 401k retirement plan with company matching
Physical Requirements
* Grasping, holding, sitting, walking, repetitive motions, bending over
* Ability to stand and exercise mobility for extended periods of time during your scheduled shift
* Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
* Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F).
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.
The pay scale for the Cook III position is $23.14 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyFront Office Agent
Montage Hotels job in Washington, DC
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Front Office Agent
SUMMARY
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
* Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
* Hosting and welcoming guests with a friendly and sincere demeanor
* Assisting with guest check-in and out process, as well as folios, invoicing and billing
* Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
* Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
* Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
QUALIFICATIONS
* High School Diploma or equivalent, Bachelor's Degree preferred
* Minimum of two years' experience in a hotel operations environment
* Minimum of two years' experience in customer service
* Possess basic math skills and have the ability to accurately handle billing
* Ability to communicate clearly and speak, read, write and understand English well
* Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for the Front Office Agent position is $23.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplySecurity Manager
Montage Hotels & Resorts job in Baltimore, MD
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Security Manager
SUMMARY
The Security Manager will oversee the daily operations of the Safety and Security Department and to ensure the day to day completion of the Department's annual goals and objectives.
ESSENTIAL FUNCTIONS
Manage the timely resolution and handling of associate complaints, incidents, resort policies and procedures, safety hazards, and overall compliance as it relates to resort Safety & Security.
Direct and delegate various safety/security officer work assignments.
Ensure incident reports are completed and investigations are promptly resolved.
Regularly evaluate the quality of security officers daily work and efficiency, including; incident reports, daily activity logs, key records, and various investigations.
Conduct on-going training of new and existing security officers and associates throughout the resort.
Manage various general liability claims assigned by Director of Security.
Follow up on, communicate, and resolve all Guest and associate issues in a timely manner.
Co-Manage the Injury & Illness Prevention - Safety Program.
Discuss with associates the workers comp and injury prevention process and procedures.
Coordinate accident investigations internally and with insurance investigators.
Collaborate with Security Director and Risk Management Analyst to ensure day to day and yearly departmental safety/compliance goals are achieved.
Co-chair the Safety Committee. This includes having a full understanding of meeting minutes, monthly safety training, and job safety analysis training records and injury follow ups are complete throughout the resort.
Oversee and draft injury, missing property, damage claim, and criminal activity reports.
Responsible for managing and evaluating day to day security officer job performance and required disciplinary action.
Ensure all office equipment needs/supplies are purchased and maintained accordingly.
QUALIFICATIONS
High school or equivalent education required. Bachelor degree preferred.
Safety and security management or Supervisor experience required.
Supervisor experience in the hospitality industry required.
Knowledge of basic law enforcement and Innkeepers law required.
CPR/First Aid certified.
AED certified.
Requires good communication skills, both verbal and written.
Must possess advanced computer skills.
Ability to solve problems and make rational decisions.
Knowledge of Resort safety and security operations.
Knowledge of other Department operations to assist in times of need.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and Innkeeper laws.
Must know workers comp law and process.
PHYSICAL REQUIREMENTS
Must be able to move quickly to reach different outlets and other departments of the Resort on a timely basis. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
The pay range for the Security Manager is $60,424/yr. - $75,529/yr. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.
In the United States we are proud to be an
EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-
employment substance abuse testing.
Auto-Apply