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Technical Specialist jobs at Morgan Lewis

- 1967 jobs
  • Information Technology Support Specialist

    Green Key Resources 4.6company rating

    Erie, PA jobs

    Onsite IT Support Technician This is a 100% onsite, travel intensive role supporting a healthcare client with offices across Erie, PA, Pittsburgh, PA, Trumbull, OH, and Clearfield, PA. The technician will travel between multiple locations, so reliable transportation and a valid driver's license are required. Travel: Up to 100-mile radius; mileage reimbursed Local candidates strongly preferred You'll be the first point of contact for client IT issues, delivering exceptional customer service while troubleshooting and resolving technical problems. For complex issues, you'll leverage our escalation process and engineering resources. Key Responsibilities: Provide onsite technical support for desktops, mobile devices, servers, networking, and software Resolve service tickets, troubleshoot emergencies, and perform scheduled maintenance Install and configure Microsoft Windows Server OS, VMWare ESXi, Hyper-V environments Handle virus/malware remediation, backup testing, and network/server room cable management Maintain detailed documentation and ensure compliance with our IT standards Communicate effectively with clients and represent us professionally Requirements: Associate's degree in technology or equivalent experience 1-2+ years in IT support or systems engineering (Microsoft environments) Strong knowledge of Windows Server, Active Directory, VMWare, Citrix, VPN, VoIP Excellent troubleshooting, communication, and client relationship skills Plusses: Preferred Certifications: Network+, Server+, Windows Server (70-410, 98-365)
    $27k-43k yearly est. 2d ago
  • HYBRID PFRT Revenue Integrity Specialist - 247718

    Medix™ 4.5company rating

    Worcester, MA jobs

    Serve as a critical Charge Generation Tracker (CGT) Specialist and regulatory gatekeeper, ensuring strict compliance with all coding, billing, and third-party guidelines. This role is essential for revenue integrity and correct charge capture across the system. You will act as the primary resource for clinical staff, providers, and administration on coding and billing regulatory matters. Key Responsibilities Regulatory Compliance & CGT Management: Maintain and update the CGT in compliance with federal, state, and payer regulations, ensuring accurate reflection of clinical practice and proper synchronization with IT applications. Edit Review & Resolution: Review and resolve assigned billing/coding edits within prescribed timeframes, routing issues to appropriate owners and collaborating with clinical/charge capture staff for resolution. Monitor daily edit reports and address delinquencies. Expert Support & Resource: Provide expert regulatory support, guidance, and research on coding, billing, and charge capture to providers, clinical charge capture specialists, and administrative staff. Act as the primary subject matter expert for the organization. Education & Training: Develop and conduct educational courses, seminars, and training materials for physicians, clinicians, and billing staff on professional documentation, coding, and billing guidelines. Audit & Monitoring: Lead annual regulatory reviews (CPT, CMS updates) and perform quality audits of patient accounts to identify opportunities for improvement in documentation, charge capture, and coding. Monitor key coding and billing publications for timely compliance. Requirements CPC certification EPIC 3-5 years of experience in professional billing & coding Knowledge of CPT / HCPCS codes and third-party reimbursement policies Working knowledge of Microsoft applications; ability to create and present reports to physicians Schedule/Shift: Monday-Friday 8am-5pm (EST) **PLEASE NOTE**: This is a Hybrid position so candidates must be from the New England area, preferably in MA. Candidates must be able and willing to come on-site for at-the-elbow support, especially during new practice implementations
    $70k-109k yearly est. 1d ago
  • Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking

    KORE1 Technologies 4.1company rating

    Los Angeles, CA jobs

    *THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED. * For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. *FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.* *AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM. * KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a *Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking * We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager. Key Responsibilities * Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware. * Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center. * Handle standard service requests (e.g., password resets, email setup, printer installation, file share access). * Document troubleshooting steps, fixes, and key notes for internal reference. * Assist with new hardware rollouts, imaging, and software installations. * Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware). * Maintain accurate ticket records and deliver timely, customer-focused communication. * Collaborate with the IT team on ongoing improvement projects and system updates. *Requirements* * CompTIA A+, Network+, or Microsoft 365 certification is a plus * Experience supporting multi-site environments. (Especially warehouses) is a plus. * 5+ years of IT support experience (help desk, desktop, or systems support). * Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN). * Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.) * Hands-on experience with: * Jitbit or other ticketing systems required. * Microsoft Products (O365, AD, EntraID, Win11, etc) required. * PDQ or other IT Asset Management / Inventory Management solutions required. * Strong troubleshooting, documentation, and customer service skills. * Ability to manage multiple priorities in a fast-paced environment. * Valid California driver's license and reliable transportation required (for local site visits when needed). * Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided. Why You'll Love Working Here * Tight-knit IT team that values learning, ownership, and practical problem-solving. * Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit). * Opportunities to expand into network/security or systems administration roles as you grow. Compensation depends on experience but is typically $25-32.50/hr W2 ABOUT KORE1 Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. *Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. xevrcyc Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.* Pay: $24.27 - $32.50 per hour Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person
    $25-32.5 hourly 2d ago
  • Technical Associate, Clinical Manufacturing, 3rd Shift

    Rangam 4.3company rating

    Andover, MA jobs

    Rangam is seeking candidates for a Direct Hire role as a Technical Associate, Clinical Manufacturing, 3rd Shift with our client, one of the world's largest pharmaceutical companies. Seeking candidates in Andover, MA or willing to relocate. Use Your Power for Purpose Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in client's mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts ensure that patients and physicians have timely access to the medicines they need. What You Will Achieve In this role, you will: Take responsibility for individual contributions to achieve team deliverables, working effectively as a team member and coordinating with others. Manage personal time and professional development, being accountable for results. Follow standard procedures to complete tasks of varying scope, sequence, and complexity within the agreed timeframe. Identify and solve moderately routine problems. Complete assignments with moderate supervision using established procedures, referring deviations from standard procedures to the supervisor. Ensure work is reviewed for accuracy, quality, and adherence to standards. Engage in cross-functional communication with the tech transfer team, quality, and engineering as needed, and support continuous improvement initiatives using root cause analysis tools. Implement Current Good Manufacturing Practices (part of GxP) and safe handling techniques for solid dosage processing within the continuous manufacture/PCMM work stream. Perform Operator care tasks associated with the maintenance and operation of complex pharmaceutical manufacturing equipment. Generate, assist, and execute documentation related to solid dosage manufacture, including working batch record documentation and in-process run sheets. Here Is What You Need (Minimum Requirements) High School Diploma or GED with 2+ years of relevant experience Demonstrated experience in a biotechnology manufacturing or laboratory environment Operational knowledge of computerized systems Familiarity with Production Control Systems, Enterprise Resource Planning Systems, and other business systems Demonstrated capability to work as a team member in a matrix development team Excellent oral and written communication skills Proficiency in Microsoft Office Suite Bonus Points If You Have (Preferred Requirements) Solid understanding of fermentation and downstream processing techniques Experience with cGMP production of phase I/II clinical drug substances Experience in commissioning and qualifying process equipment Ability to execute microbial upstream and downstream processes Strong problem-solving skills Strong organizational skills and attention to detail PHYSICAL/MENTAL REQUIREMENTS Ability to effectively gown into and operate in a clean room environment for extended periods of time. Gowning may include coveralls, head cover, face mask, boot covers and gloves. Ability to lift 25+ lbs. Ability to stand and walk for extended periods of time. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Be able to work during non-standard hours including weekends when required. This is a third shift position working overnights Monday thru Friday. 9pm to 5:30am. Work week starts Sunday night at 9pm. Work week ends Friday morning at 5:30am. Work Location Assignment: On Premise The salary for this position ranges from $23.74 to $39.57 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with client's Matching Contributions and an additional client's Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at client's Candidate Site - U.S. Benefits | (uscandidates.my**benefits.com). Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Massachusetts - Andover location. Relocation assistance may be available based on business needs and/or eligibility. To find out more about Rangam, and this role, click the apply button. Satnam Singh SA Technical Recruiter | Rangam Consultants, Inc M: ************** E: ***************** | W: **************
    $23.7-39.6 hourly 1d ago
  • Technical Systems Analyst (Workday Developer)

    Ledgent Technology 3.5company rating

    Los Angeles, CA jobs

    Technical System Analyst (Workday Developer) $150-175K Phase 2 implementation of Workday is going live in January 3 days onsite in Manhattan Beach, open Moreno Valley location also Team Size: 5-6; Team manage Finance Apps, HR, Legal Tech Career Path for candidates looking to move from Developer to Solution Architect EXPERIENCE & SKILLS: Modules experience from a functional standpoint - Payroll, Benefits, Compensation, Core H Integration experience with Workday and third-party systems (i.e., Okta) Integrations with other business applications, such as job application portals, integrating workday with a bank (PNC) - file drop design and custom fields Example of something challenging in this role: building Workday integration, whether it's an API, integration knowledge is key, how to build scalable solutions for optimization Hands-on with Workday HCM and workday studio, including configs, integrations, and troubleshooting Familiarity w/ Workday Reporting CORE REQUIREMENTS: Experience in Workday (technical), knowledge of ERP (Oracle Financials) Experience with Workday EIB and Workday Studio Experience in Workday Integrations Experience in Architecture and Design Functional skills: Translating business requirements into technical architecture Collaborating with HRIS team and HR stakeholders Bonus: ERP (Oracle Financials) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $150k-175k yearly 2d ago
  • Workday Integrations Technical Analyst/Developer

    Ledgent Technology 3.5company rating

    Los Angeles, CA jobs

    Employment Type: Full-Time/Direct Hire Workplace Environment: Hybrid (3 days Onsite, 2 Days WFH) Industry: Retail Compensation: $130,000 - $175,000 OVERVIEW: We're looking for a Workday Technical Business Systems Analyst to support and enhance the company's HRIS ecosystem. This person will focus primarily on Workday integrations and technical design, partnering closely with HRIS, HR, architecture, and development teams to translate business needs into scalable technical solutions. KEY RESPONSIBILITIES: Design and implement Workday integrations and configurations (Workday Studio, EIB, connectors). Collaborate with architecture and development teams to translate business requirements into technical architecture and design. Work with the HRIS team to support HR and payroll initiatives. Build and maintain integrations between Workday and external systems (e.g., Okta, job application portals, banks). Evaluate and select appropriate integration patterns (API, file drop, etc.) for SaaS-to-SaaS communication. Contribute to ongoing Workday rollout - Phase 2 (Payroll, Compensation, Benefits) launching in January. Provide input on Workday reporting and basic configuration. REQUIRED SKILLS & EXPERIENCE: Strong Workday technical experience, especially in integrations, configurations, and Workday Studio. Understanding of ERP concepts and data structures. Ability to design and document scalable technical solutions (not pure development, but strong technical acumen). Hands-on experience with Workday integration tools (EIB, Studio, connectors). Functional understanding of Workday HCM modules such as Core HR, Benefits, Payroll, Compensation, ect. Familiarity with Workday reporting and analytics Experience building or maintaining APIs and middleware integrations (Workday Studio preferred; Boomi, MuleSoft, or similar acceptable). Solid understanding of Workday to Okta configuration. Techno-functional mindset Business System Analyst; roughly 80% technical / 20% functional. BONUS SKILLS & EXPERIENCE: Experience in ERP domains like Oracle Financials & Supply Chain, or other ERP vendors such as NetSuite, SAP, Dynamics, ect. Prior development background or experience working closely with developers. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $130k-175k yearly 3d ago
  • Technical Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Irving, TX jobs

    🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX 🛠️ What You'll Do Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections. Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors. Provide installation support and onboarding for PryzmIQ and AWTOS. Proactively engage users to drive adoption and satisfaction. Document findings and provide feedback for product improvement. 🧠 What You Bring 1+ year in technical support, help desk, or IoT/home systems troubleshooting. Strong communication and problem-solving skills. Technical aptitude with mobile apps, WiFi connectivity, or smart devices. Detail-oriented and passionate about creating smooth user experiences. High School Diploma or GED required; Bachelor's degree preferred.
    $32k-36k yearly est. 3d ago
  • Product Support Specialist

    Garnet River 3.3company rating

    Saratoga Springs, NY jobs

    We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY. You will serve as the first line of support for our two SaaS platforms - Consa, an AI-driven behavioral-health intelligence solution, and Quidi, a document intelligent and process automation solution. In this role, you will be the first line of contact for users of Consa and Quidi applications. You will help customers resolve technical issues, answer product-related questions, and collaborate with the product and engineering teams to improve the user experience. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning how technology works. Job Duties Provide prompt and friendly support to users via chat, email, or phone. Troubleshoot technical and account-related issues within the apps. Document user issues and feedback accurately in our support system. Escalate complex issues to senior support or engineering teams as needed. Assist with onboarding and educating users about new features and updates. Identify recurring issues and suggest improvements to the support process or product. Contribute to and update knowledge base articles, FAQs, and help center resources. Qualifications Bachelor's degree or equivalent experience (preferred fields: Communications, IT, Business, or related). Strong written and verbal communication skills. Basic technical aptitude and willingness to learn app troubleshooting. Excellent problem-solving and customer service skills. Ability to multitask and work efficiently in a fast-paced environment. Prior experience in customer support, IT helpdesk, or SaaS environment is a plus but not required. Hourly Rate Range: $20.00 - $25.00, based on experience. At Garnet River, we combine innovative technology with a people-first mindset. You will work with a collaborative team focused on improving customer experience and driving technology adoption. Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
    $20-25 hourly 5d ago
  • ENTERPRISE TECHNOLOGY ANALYST (HYBRID)

    Softworld, a Kelly Company 4.3company rating

    Rancho Cordova, CA jobs

    Job Title: ENTERPRISE TECHNOLOGY ANALYST (HYBRID) Onsite Requirements: S/4HANA SAP ECC 6.0 experience with EHP7 or higher IS-U CR&B expertise Job Description: To support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026. This lets our team focus fully on the S/4HANA project without delays or distractions. Key Responsibilities: Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies. Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies. Respond promptly to incidents so they don't impact the S/4HANA project's progress. Collaborate with team members to ensure smooth handoff and clear communication. Help our team maintain greater availability and focus on the S/4HANA project. Expected Outcomes: Timely resolution of assigned incidents and enhancement requests. Continued progress on ongoing projects within Customer and AMI Technologies. Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline. Mandatory Requirements: Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years. Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher. Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher. Must have IS-U CR&B expertise, including experience in one, or more, of the following areas: Customer service Device management, including experience with smart meters and/or the Itron Networks UIQ stack Rates and pricing Billing and invoicing Bill print Workflows Fl-CA Must have experience working with master data components and the business partner lifecycle. Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems. Must have experience using defect tracking applications like ServiceNow or JIRA. Must have experience in participating in business requirement reviews and blueprint sessions. Must have experience translating business requirements into detailed specifications. Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments. Must have experience creating process flow diagrams based on business requirements. Must have experience debugging custom code and working independently to support a project team. Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing. Desirable Qualifications: BS degree from an accredited college or university majoring in Computer Science, MIS, or a related field. Strong analysis knowledge and skills. Experience in leading business requirement reviews and blueprint sessions. Experience working in an agile environment. Experience designing and configuring complex IS-U rates, rate categories, and billing schemas. Electric utility experience supporting any of the following systems: SAP S/4HANA SAP CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud) OpenText Document Presentment Itron Meter Data Management System (MDMS) IEE 10.3 or higher MDUS/ISAIM EhP7 or higher
    $93k-121k yearly est. 3d ago
  • Desktop Support Technician

    Pride Health 4.3company rating

    New York, NY jobs

    Hello Job Seekers, Hope you are doing well. I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity. Job Title: Desktop Support Technician Location - Manhattan NY 10065 Shift- Mon-Fri, 9 AM to 5 PM Rate Range - $22 to $25 Per hour 6 Months (Contract) with possible extension Responsibility: At least 1 yr exp in a computer support is required & tech support exp. Must have strong customer service skills, good communication. Ability to earn quickly and new technologies. Able to work in a team environment as well as being self-motivated. Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop. Bachelors in Computer Science is must. Thanks & Regards, Mohit Saini Team Lead, EST **************************** *****************************************************
    $22-25 hourly 1d ago
  • Production Support Specialist

    Cornerstone Technology Talent Services 3.2company rating

    Irving, TX jobs

    Production Support Specialist (Spanish Bilingual) Schedule: Full-time | Temp-to-Hire | Monday-Friday This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily. Responsibilities: Respond to customer inquiries via phone, chat, and email Provide Level 1 break/fix support and troubleshoot software or access issues Perform data entry and assist with order tracking and billing inquiries Escalate unresolved issues to internal teams when appropriate Contribute to a team-oriented, open-door environment focused on customer satisfaction Requirements: 2+ years of customer service, call center, or help desk experience Bilingual - English/Spanish Excellent verbal and written communication skills Professional, punctual, and dependable Ability to work 100% onsite now and after a planned local office relocation in mid-2025 Proficiency with Microsoft Excel and data entry systems preferred What's Offered: Full-time, temp-to-hire opportunity with long-term growth potential Stable and supportive team environment Opportunity to contribute to process improvement and customer satisfaction Competitive pay with consistent hours
    $49k-82k yearly est. 1d ago
  • Consultant - Technology Consulting

    Aspire Systems 4.4company rating

    Irving, TX jobs

    Consultant - Technology Consulting & Innovation Group (TCIG) - Software & Hi-Tech Practice Job Type: Full Time Experience Required: 15+ Years As a TCIG Consultant focussing on the Software & Hi-Tech Practice, you will be an excellent solution provider for Customer problems by understanding their technology landscape and proposing the right solutions. You will help customers define and execute their technology innovation strategies and thereby influencing revenues and growth. This role requires strong consulting experience and acumen, and a deep understanding of emerging technologies. You will spend more time engaging with clients-driving advisory discussions, shaping solutions, and co-creating innovation roadmaps and also collaborating internally with delivery, pre-sales, client partner and practice teams to ensure cohesive execution and value realization. Key Responsibilities: Develop tailored technology roadmaps and innovation strategies that leverage emerging technologies to drive client growth and efficiency. Build and maintain trusted advisor relationships with senior client stakeholders across product, engineering, and innovation functions. Lead discovery sessions and strategy workshops to understand business challenges, product goals, and technology priorities within the Software & Hi-Tech landscape. Partner with clients to identify high-impact use cases in areas like AI-enabled product engineering, SaaS transformation, and platform modernization. Conduct executive presentations and storytelling sessions to articulate technology value in business terms. Support client pursuits and pre-sales engagements by contributing to proposal development, RFP responses, and solution presentations. Presentations, Demos, & Pitches for prospect and customer meetings Sales enablement through the journey of customer acquisition. Engagement with existing customers to pitch specific solutions. Play a key role in influencing Revenues. Internal Collaboration & Enablement: Work closely with TCIG head and sales teams to align opportunity pursuits with client innovation goals and technology vision. Collaborate with delivery leaders to ensure solution feasibility, scalability, and alignment with ongoing client programs. Interface with innovation labs, product engineering, and domain experts to co-develop proofs-of-concept and prototypes for clients. Capture and share client insights, industry trends, and solution feedback to continuously refine TCIG offerings and go-to-market strategies. Thought Leadership & Market Foresight: Stay abreast of emerging technologies, business models, and competitive trends in the Software & Hi-Tech sector. Contribute to TCIG's internal and external thought leadership-through whitepapers, client presentations, and innovation sessions. Qualifications: Bachelor's in computer science, IT, or related field (BE/B. Tech) 15 years of total experience in technology consulting, or solution architecture roles. Strong understanding of Software & Hi-Tech industry trends -particularly product engineering, SaaS business models, and digital platform ecosystems. Proven success engaging senior client executives to shape and influence technology direction. Hands-on experience in developing technology roadmaps, proofs-of-concept, or advisory frameworks. Excellent communication, facilitation, and executive presentation skills. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training licensure and certifications, and other business and organizational needs. The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $150,000 to $175,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements: Medical / Life Insurance Paid holidays FSA & HSA Commuter Benefits 401(k) plan and contributions Aspire's Rewards & Recognition program About Aspire Systems Aspire Systems is a $180+ million global technology services firm with over 4,500 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020. Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India's 100 Best Companies to Work For 12 consecutive years by the Great Place to Work Institute. Who We Are Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance. Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale. What We Believe At the heart of Aspire is our philosophy of “Attention. Always.”-a commitment to investing care and focus on our customers, employees, and society Our Commitment to Diversity & Inclusion At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued. Privacy Notice Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws. Disclaimer The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Organization retains the discretion to add or change the duties of the position at any time.
    $150k-175k yearly 4d ago
  • Desktop Support Technician

    Yochana 4.2company rating

    Chattanooga, TN jobs

    Role: Deskside Services Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). Travel to the Near By Site in case of a need (Mileage will be taken care). Work from Office on Daily (No WFH) Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops Ability to move/lift/carry up 50 lbs of weight Safely move equipment point to point using wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software and troubleshoot Working knowledge of Microsoft Active Directory and GPO Strong customer service skills Strong troubleshooting skills Significant, demonstrated experience with Microsoft Windows operating systems Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools Strong software installation and support skills Disciplined, systematic problem solving skills required The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD
    $32k-42k yearly est. 4d ago
  • Project Technician

    Burnett Specialists Staffing | Recruiting 4.2company rating

    El Paso, TX jobs

    Project Technician Pay: $20.50/hr. Schedule: 1st shift We are seeking a Project Technician to support production, logistics, and construction projects within the Server Assembly Warehouse. This role plays a key part in coordinating technical and operational activities such as project setup, equipment readiness, process improvement, and data tracking. The ideal candidate will have strong attention to detail, hands-on technical ability, and effective communication skills to manage multiple cross-functional initiatives in a fast-paced manufacturing and logistics environment. Key Responsibilities: Assist with the coordination and execution of warehouse and production-related projects under the direction of the Project Supervisor. Support project setup and teardown, including workstation layout, equipment installation, and material readiness. Maintain accurate project documentation such as work orders, test data, checklists, and process verification reports. Manage receiving and inventory control for products and materials. Interpret electrical and mechanical plans. Track and report project milestones, equipment status, and daily progress using systems such as SAP, Power BI, or SharePoint. Collaborate with engineering, quality, and logistics teams to ensure materials and tools are available to meet project deadlines. Identify and communicate potential issues, bottlenecks, or deviations to supervisors for timely resolution. Support continuous improvement initiatives, including 5S, Lean practices, and workflow optimization. Conduct basic troubleshooting and perform routine maintenance on project-related tools or test equipment. Follow all company safety, environmental, and quality standards. Assist in training and supporting production or temporary staff during specific project phases. Participate in audits, quality reviews, and post-project evaluations to identify areas for improvement. Education: Associate?s degree in Engineering, Computer Science, or a related technical field required. Additional certifications or coursework in Manufacturing, Industrial Technology, or Engineering preferred. Experience: 2?4 years of experience in a manufacturing, assembly, or warehouse operations environment. Previous experience with project coordination, production setup, or process improvement is highly desirable. Experience with ERP or project tracking systems (SAP, Power BI, Excel, or CAD) a plus. Strong organizational and multitasking skills. Excellent problem-solving and analytical abilities. Technical proficiency and mechanical aptitude. Commitment to quality, safety, and continuous improvement. Apply Today! If you are detail-oriented, proactive, and enjoy working in a collaborative environment, we want to hear from you! ELPSO70 Interested candidates please send resume in Word format Please reference job code 135981 when responding to this ad.
    $20.5 hourly 4d ago
  • Support Lead, ServiceNow IRM and GRC

    Kellymitchell Group 4.5company rating

    Chicago, IL jobs

    Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $66k-92k yearly est. 3d ago
  • Documentation Support Specialist

    Us Tech Solutions 4.4company rating

    Albany, NY jobs

    Employment Type: 6 months contract with the possibility for extension We're seeking a Lock Box Extractor to join our onsite operations team in Albany, NY. The role focuses on gathering and verifying data from internal applications and consolidating it into designated documents with precision and accuracy. Strong attention to detail and consistency are essential for success in this position. Key Responsibilities: Locate and extract data from internal software applications, consolidating information into a master document. Verify data accuracy through quality checks and comparisons across systems. Maintain data integrity by ensuring consistency in all housed documentation. Follow all established company and departmental policies and procedures. Cross-train in related areas (keying, reassociation, data entry) to provide team coverage as needed. Required Qualifications: High school diploma or equivalent. Strong ability to read and follow detailed instructions. Dependable and committed to consistent attendance (38-40 hours per week). Able to adapt to change, manage stress, and perform under deadlines. Meets production and accuracy standards within 90 days of training completion. Preferred Qualifications: Previous experience in lockbox operations, data entry, or data collection. Proficiency with Microsoft Excel. Core Competencies: Works independently and efficiently in a production-driven environment. Strong time management and organizational skills. Excellent attention to detail and commitment to quality. Receptive to feedback and focused on continuous improvement. Team-oriented and willing to cross-train. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Nil Email: ************************** Internal Id: 25-52473
    $37k-45k yearly est. 5d ago
  • Technology Support Analyst

    Skadden 4.9company rating

    New York, NY jobs

    We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position. Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix-based applications. Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Provides assistance and advice on technology allowance purchases for attorneys. Provides support, troubleshooting, and repair for laptops and desktops. Assists with remote site access. Assists with Firm's audio visual set up requirements. Assists with offsite technology set ups as required. Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor. Supports all personnel adds, moves, and changes. Services, documents, and provides loaner equipment in accordance with Firm policies. Maintains accurate inventory records. Establishes and maintains effective working relationships with clients, attorneys, and business services professionals. Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed. Helps to maintain Firm policies and procedures in relation to computer technology. Provides basic induction training on technology systems, mobile device usage, and basic software usage. Provides software training based upon modules created by the global training department. Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]. Provides a consistent and high level of customer service. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned. Qualifications Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac. Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems. Ability to maintain continuous concentration, alertness, and attention to detail. Basic understanding of hardware and software used for building security systems. Strong customer service skills. Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Demonstrates effective interpersonal and communication skills, both verbally and in writing. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to organize and prioritize work. Ability to work well in a demanding and fast-paced environment. Ability to work well independently as well as effectively within a team. Flexibility to travel. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience High School diploma or equivalent Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: ******************************************************* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $80,000 - $90,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Lara Bell at **************. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage
    $80k-90k yearly Auto-Apply 22d ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Chicago, IL jobs

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 35d ago
  • MSP L2+ Help Desk Support/Field Service - IT Technician

    Consulting Technology Company 3.9company rating

    Ronkonkoma, NY jobs

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
    $65k-95k yearly est. 6d ago
  • Business Analyst/Data Migration Specialist (ACBS to Loan IQ)

    Treliant 4.2company rating

    New York, NY jobs

    Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges. We provide data-driven, technology-enabled consulting, implementation, staffing, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients. Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, Europe, and Asia. Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual's worldview, experiences and system of beliefs (“the principles”). We believe in championing every voice and ensuring everyone's full potential. We are currently looking for Business Analysts / Data Migration Specialists to join a multi-person team on a hybrid, long-term engagement in the NYC metro area supporting our investment banking client's migration from ACBS to Loan IQ. Responsibilities While the scope of each project may be different, your duties & responsibilities may include: Business Analysis & Requirements Clarification: Conduct detailed business analysis to define business requirements and ensure alignment with the target Loan IQ system. Collaborate closely with business stakeholders to confirm business logic, use cases, and field mappings between ACBS and Loan IQ. Document business requirements, functional specifications, and field definitions, ensuring consistency with migration needs. Data Validation & Integrity: Validate the current behavior of ACBS data to ensure consistency and completeness as per the migration requirements. Define and implement data integrity checks, including automated reconciliation, to guarantee the accuracy and completeness of migrated data to Loan IQ. Perform validation of data sources, ensuring they meet predefined migration standards for seamless transfer. SQL Analysis & Data Comparison: Execute SQL queries to extract and compare datasets from ACBS and Loan IQ, identifying discrepancies, gaps, and data quality issues. Provide insights into the integrity and quality of the data, helping define the migration strategy and addressing issues promptly. Test Planning & Execution: Work with business and technology teams to develop test plans, test cases, and migration plans for system testing and UAT (User Acceptance Testing). Support dress rehearsals and other validation processes, ensuring that all test cases are properly executed, and results are documented. Collaboration with Technology Teams: Collaborate closely with technology teams to implement data integrity checks and resolve any technical issues related to the migration. Support the migration of loan and risk data from ACBS to Loan IQ and ensure its successful migration to Snowflake, following up with troubleshooting and remediation as needed. Data Migration & Remediation: Lead the efforts to ensure that all in-scope loan data is accurately migrated from ACBS to Loan IQ, then to Snowflake. Resolve any data-related issues during the migration process, working closely with both business and technology teams to ensure smooth progress. We are committed to being an Equal Opportunity Employer and want to build a diverse, inclusive and authentic workplace. If you are interested in this role but don't tick all the boxes, we encourage you to apply as you may be the perfect candidate for this or other roles. Qualifications ACBS & Loan IQ Experience: Proven experience with loan systems, specifically ACBS and Loan IQ, and a strong understanding of the complexities involved in loan data migration. SQL Expertise: Strong proficiency in SQL for data extraction, analysis, comparison, and validation across multiple systems, ensuring data quality and consistency. Business Analysis & Documentation: Ability to clearly define business requirements and document functional specifications related to the data migration project. Strong attention to detail to ensure data integrity and alignment with the business's objectives. Data Migration Knowledge: Experience migrating data from legacy systems (such as ACBS) to newer platforms like Loan IQ, as well as cloud environments such as Snowflake, is highly desirable. Collaboration & Communication: Excellent communication skills to collaborate effectively with cross-functional teams, including business stakeholders, technology teams, and external partners. Ability to work in a dynamic environment, handle multiple stakeholders, and address issues proactively. Benefits Primary Location: Hybrid/NYC metro area Primary Location Salary Range: $60/hr - $90/hr Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace. In addition to a competitive base salary, candidate is eligible for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan. If you want to be part of a dynamic team of professionals, we invite you to join the team at Treliant. We invest in people, and challenge you to advance your career while achieving your aspirations and goals. Here at Treliant, we pride ourselves on our collaborative team culture, where we embrace diversity of thought and innovation. If you strive for excellence and seek an inclusive environment apply on line treliant.com and follow us on LinkedIn. Right to Work Treliant is not in the position to provide sponsorship for this current position and so applicants must be able to work in the United States without requiring sponsorship. Please note, Treliant receives a high volume of applications for all roles. While we will endeavor to respond to all applicants, this is not always possible. Should you not receive a response to your application within 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy arise. Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.
    $60 hourly Auto-Apply 60d+ ago

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