Technical Specialist jobs at Morgan Lewis - 2813 jobs

Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Senior Automation Specialist in SAN LUIS OBISPO. San Luis Obispo is on the beautiful central coast of California, has temperate weather, scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. PROJECTS INCLUDE Instrumentation and Controls/SCADA, Water Resources, Transportation, Recreational Facilities, Solar Facilities, Oil Field Applications, Agriculture, Food Processing. SENIOR AUTOMATION SPECIALIST JOB SUMMARY A successful Senior Automation Specialist will be able to independently approach industrial electrical and control systems from the viewpoint of functional analysis, technical evaluation, design objectives, and solution development. They will be involved in designing, implementing, and improving industrial automated systems and processes within a manufacturing or industrial setting including but not limited to system design, integration, testing, and troubleshooting, as well as project management and client coordination. Will work in both the office and heavy industrial environments, onsite. SENIOR AUTOMATION SPECIALIST JOB DUTIES Lead or support integration projects, including scope development, budgeting, scheduling, and procurement. Assist in the development and cost estimation for proposals tailored to client requirements. Interface with clients to ensure successful project coordination, system performance, and client satisfaction. Design and program automated systems: PLCs, sensors, actuators, control panels, and HMI interfaces. Create and troubleshoot PLC code (Rockwell, Modicon preferred) and HMI applications for industrial processes. Integrate new automation systems with existing processes and equipment. Oversee and train others to test, validate, and calibrate automated systems to ensure compliance, reliability, and safety. Identify opportunities for process improvements to enhance efficiency, reduce costs, and increase system reliability. Maintain detailed documentation (schematics, SOPs, backups) for all automation systems. Specify and commission SCADA systems, including server/client setup, network architecture, and instrumentation. Requirements: 8+ years' experience integrating automation and electrical systems in industrial environments. Strong knowledge of PLC systems (Rockwell Automation, Modicon), HMI programming, and SCADA integration. Proficiency in industrial wiring diagrams, ladder schematics, and logic drawings. Programming experience in ladder logic, function block diagrams, and object-oriented structured text programming languages and SQL. Experience with process instrumentation and final control elements (VFDs, control valves, transmitters, sensors). Skilled with configuration tools, such as handheld HART communicators and computer-based configurators. Familiarity with industrial communication protocols (Ethernet/IP, RS232, RS485, HART, Serial/Ethernet radios). Proven project management experience across automation lifecycle phases. Strong problem-solving, documentation, and collaboration skills. Effective written and verbal communication in English. Ability to perform basic circuit and instrument calculations and apply mathematical concepts in engineering tasks. Certified Electrician is a plus. Valid driver's license and proof of insurance required. WE OFFER competitive salaries, relocation assistance, excellent benefits package, remote work flexibility, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIba3afe9b5-

Serve as a critical Charge Generation Tracker (CGT) Specialist and regulatory gatekeeper, ensuring strict compliance with all coding, billing, and third-party guidelines. This role is essential for revenue integrity and correct charge capture across the system. You will act as the primary resource for clinical staff, providers, and administration on coding and billing regulatory matters. Key Responsibilities Regulatory Compliance & CGT Management: Maintain and update the CGT in compliance with federal, state, and payer regulations, ensuring accurate reflection of clinical practice and proper synchronization with IT applications. Edit Review & Resolution: Review and resolve assigned billing/coding edits within prescribed timeframes, routing issues to appropriate owners and collaborating with clinical/charge capture staff for resolution. Monitor daily edit reports and address delinquencies. Expert Support & Resource: Provide expert regulatory support, guidance, and research on coding, billing, and charge capture to providers, clinical charge capture specialists, and administrative staff. Act as the primary subject matter expert for the organization. Education & Training: Develop and conduct educational courses, seminars, and training materials for physicians, clinicians, and billing staff on professional documentation, coding, and billing guidelines. Audit & Monitoring: Lead annual regulatory reviews (CPT, CMS updates) and perform quality audits of patient accounts to identify opportunities for improvement in documentation, charge capture, and coding. Monitor key coding and billing publications for timely compliance. Requirements CPC certification EPIC 3-5 years of experience in professional billing & coding Knowledge of CPT / HCPCS codes and third-party reimbursement policies Working knowledge of Microsoft applications; ability to create and present reports to physicians Schedule/Shift: Monday-Friday 8am-5pm (EST) **PLEASE NOTE**: This is a Hybrid position so candidates must be from the New England area, preferably in MA. Candidates must be able and willing to come on-site for at-the-elbow support, especially during new practice implementations

Westlake, TX Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology. Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance. Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage. Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions). Support and maintain endpoints with respect to antivirus and security policies. Provide support for Sales and Field teams located across the US and Canada. Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE. Recommend small automation improvements using AI-assisted workflows. Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments. Use EasyVista for ticketing, documentation, and asset tracking. Maintain accurate user, device, and software documentation. Assist with audit readiness and ensure traceability of regulated IT activities. Technical Skills: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada. Operational Knowledge: Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.

TITLE: Desktop Support Technician ANTICIPATED DURATION: 6-month contract to hire Responsibilities: Provide on-site desktop support for end users across Windows laptops and desktop PCs Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration) Execute termination and offboarding activities (device returns, access removal coordination, asset updates) Support security badge access systems (access requests, updates, deactivations, basic troubleshooting) Configure and support multi-factor authentication (2FA/MFA) for authorized users Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation) Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks) Work within a ticketing system to document work performed, update status, and meet SLAs Contribute to and maintain technical documentation and knowledge base articles Requirements: 2+ years of desktop support or service desk experience in a business environment (onsite preferred) Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications) Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding) Familiarity with MFA/2FA enrollment and remote access support Comfortable working with ticketing systems and documentation/knowledgebase practices Professional communication skills and a customer-service mindset Ability to work independently on-site and coordinate effectively with remote teams Preferred Experience: Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests) Exposure to phone system administration and/or physical access/badge systems Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting) Prior experience supporting in a server room or data closet environment The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to **********************. If you require assistance or an accommodation in the application or employment process, please contact us at **********************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

Founded in 1949, Southland Industries is one of the nation's largest mechanical, electrical, and plumbing (MEP) systems engineering and construction companies. Southland IT is hiring a Desktop Support Specialist for its Sacramento office, which supports approximately 40 onsite users. This role is part of a 15-person IT support team that serves over 5,000 users nationwide across 24 offices and hundreds of job sites. While the primary focus is providing hands-on technical support at the local level, the position also provides day to day remote tech support to all 5000 users. Figure 30% local support and 70% remote support. Primary Responsibilities * Provides desktop (local office) and remote IT support (all locations) * Provides support via walk-up, phone, chat, or email. * Resolves all first and second level support requests * Documents incidents and problems in Zendesk (moving to Fresh Service) and escalates issues to the appropriate teams when required. * Serves as the technical liaison to all users company wide, able to resolve technical issues within the desktop computing environment. * Trains users on how to use hardware and software where necessary. * When down time, which is rare, documents new procedures and processes within technician knowledgebase. Knowledge and Skills * Demonstrated experience resolving level two technical issues in a M365 environment which includes: o Windows 10/11 devices joined to Entra ID (formerly Azure AD) o Microsoft 365 apps like Outlook, Word, Excel, PowerPoint, and Teams o Exchange Online for email o OneDrive for Business and SharePoint Online for file storage and collaboration o Microsoft Teams for chat, meetings, and calls o Intune for device management and compliance o Defender for Endpoint for security * Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management * Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools. * Able to assist users with connectivity issues, ensuring they can access network resources and the internet. * Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages. * Ability to monitor the desktop environment using hardware and software tools. Environment: * All Lenovo laptops - basic PXE boot, Windows 11 OS * Southland partners with IT1 as their hardware reseller. IT1 is responsible for imaging and deploying laptops directly to the offices. In the event of a hardware issue, the tech works with IT1 to handle the replacement by swapping out the affected device. As a result, the help desk team rarely needs to deal with hardware issues. This allows the support team to stay focused on software, user support, and system-related issues rather than device repairs. * 70% of the tickets come via email or self-service; they use Zendesk. 30% of tickets you create on behalf of walk-up users, or you get them to create the ticket which can be challenging. * 2000 tickets/month - supporting the entire company not just local office * Troubleshooting done in person and over the phone; they use go to assist for remote support * 70% phone/remote support, 30% desktop support. * You will be the only IT person at this location; hours are 7AM to 4PM OR 8AM to 5PM * 100% onsite A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems. *Skills* M365, Intune, Windows 11, Entra, Technical support, remote support, Troubleshooting, Office 365, Azure AD, Teams, systems administration *Top Skills Details* M365,Intune,Windows 11,Entra,Technical support,remote support,Troubleshooting,Office 365,Azure AD,Teams *Additional Skills & Qualifications* Demonstrates a strong sense of urgency on figuring out where technical support gaps are taking initiative to improve. Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems Excellent teamwork/collaboration skills. Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations. Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals. Ability to work with minimal direction - no manager looking over your shoulder Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented. *Experience Level* Expert Level *Job Type & Location*This is a Contract position based out of Sacramento, CA. *Pay and Benefits*The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Sacramento,CA. *Application Deadline*This position is anticipated to close on Jan 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement

IT Helpdesk Administrator Position Type: Part-Time We are seeking an IT Helpdesk Administrator to join our team and serve as a critical link between IT management, technicians, and firm staff. This role will ensure smooth day-to-day communication, ticket assignment, and Level 1 follow-up while supporting asset management across all offices. Responsibilities: · Manage IT equipment inventory and asset tracking across multiple offices. · Ensure daily ticket assignment, communication, and follow-up while IT management and technicians focus on projects. · Act as a communication bridge between IT and Margolis Edelstein staff. · Assist with documentation and process improvement for IT operations. · Provide other general firm-related administrative support and assistance as necessary. Qualifications: · Strong organizational and communication skills. · Experience with IT ticketing systems and asset management. · Ability to multitask and support both technical and administrative needs. · Professional demeanor and willingness to assist across departments. Application Question(s): Are you comfortable working in an onsite setting? Work Location: In person

We are looking for an IT Support Specialist with experience supporting Manufacturing environments and technology. This resource will be responsible to IT support of 3 sites within a 20 mile radius with 80% of their time at the core site. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance. Top Skills' Details 1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android 2) Printer and Scanner Installation, Configuration, troubleshooting- 3) Conference Room Technology- Teams, Zoom WebeX - AV support 4) Remote Support Tools and ticketing systems - 5) Basic Active Directory and Group Policy software deployment his role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements. Key Accountabilities and outcomes -Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets -Install, configure, and maintain printers, scanners, and multifunction devices -Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment -Perform device setup, configuration, and deployment for new employees and equipment refresh cycles -Assist end users with software installations, updates, and application issues -Provide on-site and remote technical support to resolve hardware and software problems -Train end-users on device usage, software applications, and best practices -Document support activities, maintain device inventory, and generate reports on support metrics and device performance -* Ability to travel up to 25% to different manufacturing plants for on-site support and installations Knowledge and Experience -* 3+ years of experience in end user support, help desk, or desktop support * Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) * Experience with printer and scanner installation, configuration, and troubleshooting * Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) * Experience with device imaging, deployment, and configuration management tools * Understanding of Active Directory, Group Policy, and enterprise software deployment * Proficiency in remote support tools and ticketing systems * Strong customer service orientation with excellent interpersonal skills 1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals. 2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication 3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment 4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management 5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices 6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment 7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation 8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users *Skills* Support, Troubleshooting, Customer service *Top Skills Details* Support,Troubleshooting,Customer service *Additional Skills & Qualifications* Wintel, Servers Network basics *Experience Level* Intermediate Leve *Job Type & Location*This is a Contract position based out of Santa Ana, CA. *Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Santa Ana,CA. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support of 3 sites within a 20 mile radius with 80% of their time at the core site. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance. Top Skills' Details 1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android 2) Printer and Scanner Installation, Configuration, troubleshooting- 3) Conference Room Technology- Teams, Zoom WebeX - AV support 4) Remote Support Tools and ticketing systems - 5) Basic Active Directory and Group Policy software deployment his role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements. Key Accountabilities and outcomes -Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets -Install, configure, and maintain printers, scanners, and multifunction devices -Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment -Perform device setup, configuration, and deployment for new employees and equipment refresh cycles -Assist end users with software installations, updates, and application issues -Provide on-site and remote technical support to resolve hardware and software problems -Train end-users on device usage, software applications, and best practices -Document support activities, maintain device inventory, and generate reports on support metrics and device performance -* Ability to travel up to 25% to different manufacturing plants for on-site support and installations Knowledge and Experience -* 3+ years of experience in end user support, help desk, or desktop support * Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) * Experience with printer and scanner installation, configuration, and troubleshooting * Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) * Experience with device imaging, deployment, and configuration management tools * Understanding of Active Directory, Group Policy, and enterprise software deployment * Proficiency in remote support tools and ticketing systems * Strong customer service orientation with excellent interpersonal skills 1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals. 2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication 3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment 4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management 5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices 6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment 7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation 8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users *Skills* Support, Troubleshooting, Customer service *Top Skills Details* Support,Troubleshooting,Customer service *Additional Skills & Qualifications* Wintel, Servers Network basics *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Santa Ana, CA. *Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Santa Ana,CA. *Application Deadline*This position is anticipated to close on Jan 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support a few sites within a 20 mile radius with 80% of their time at the core site. Some travel maybe 1 day a week if needed. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance. Top Skills' Details 1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android 2) Printer and Scanner Installation, Configuration, troubleshooting- 3) Conference Room Technology- Teams, Zoom WebeX - AV support 4) Remote Support Tools and ticketing systems - 5) Basic Active Directory and Group Policy software deployment his role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements. Key Accountabilities and outcomes -Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets -Install, configure, and maintain printers, scanners, and multifunction devices -Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment -Perform device setup, configuration, and deployment for new employees and equipment refresh cycles -Assist end users with software installations, updates, and application issues -Provide on-site and remote technical support to resolve hardware and software problems -Train end-users on device usage, software applications, and best practices -Document support activities, maintain device inventory, and generate reports on support metrics and device performance -* Ability to travel up to 25% to different manufacturing plants for on-site support and installations Knowledge and Experience -* 3+ years of experience in end user support, help desk, or desktop support * Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) * Experience with printer and scanner installation, configuration, and troubleshooting * Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) * Experience with device imaging, deployment, and configuration management tools * Understanding of Active Directory, Group Policy, and enterprise software deployment * Proficiency in remote support tools and ticketing systems * Strong customer service orientation with excellent interpersonal skills 1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals. 2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication 3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment 4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management 5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices 6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment 7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation 8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users *Skills* Support, Troubleshooting, Customer service *Top Skills Details* Support,Troubleshooting,Customer service *Additional Skills & Qualifications* Wintel, Servers Network basics *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Santa Ana, CA. *Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Santa Ana,CA. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Usherwood Office Technology is a proud family- owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding. About the Position: Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology's internal staff to address inquiries and resolve any issues; all while providing best-in-class client support. Internal communication with all departments and levels of management are vital to the success of the Client Services role. Key Responsibilities: Answer inbound inquiries via phone and email Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders. Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors. Review of inbound communication, service tickets, supply orders and statuses Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact. Document client communication into ticketing system Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors Analyze all supply requests before making decision on whether to ship or not Generate reports using Excel Qualifications: High school diploma required Minimum one year experience in a client service work environment One year experience in a call center environment preferred Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners Ability to prioritize and multitask assigned issues in a fast-paced work environment Proactive attitude of client service and integrity Knowledge of Microsoft Office and ticketing system applications Demonstrated problem troubleshooting, root cause and resolution skills Ability to work in a team environment with effective communication What we offer: Excellent benefit offerings including: medical, dental, vision, and supplemental insurance Company paid life insurance and long-term disability insurance 20 days of paid time off 401(k) plan with matching company contribution Annual company store allowance Enrollment into bonus opportunity program Key Responsibilities Equal Opportunity Employer: At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

TEKsystems Global Food distribution and manufacturing customer is in need of an experience IT support specialist to join their team at their corporate headquarters. There are roughly 600 users in this facility. This resource will act as support in both Genius bar style walks ups and also tickets via ServiceNow for all types of basic end user support work. Majority Windows PCs, IOS devices and other typically enterprise end user technology. This resource will work along with 2 other techs at the same location with experience. This will be a minimum 1 year engagement that can renew. *Skills* Support, Troubleshooting, Customer service, Windows *Top Skills Details* Support,Troubleshooting,Customer service,Windows *Additional Skills & Qualifications* Windows, mAC *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Buffalo, NY. *Pay and Benefits*The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Buffalo,NY. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Desktop Engineer / Deskside Support Job Type: Contract-to-Hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface. Key Responsibilities: Provide deskside technical support for Windows OS and various hardware components Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones Perform installations, uninstalls, and imaging (no image creation required) Troubleshoot client-side networking and registry-level issues Deliver timely and professional technical support directly at users' desks Document and escalate support issues as needed Required Qualifications: Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment High school diploma or equivalent Strong understanding of Windows OS and registry-level troubleshooting Solid linear troubleshooting skills and client-side network support experience Excellent communication skills for interacting with both technical and non-technical users Preferred Qualifications: Prior experience in a medical or government environment Additional Details: This is a contract-to-hire role No driving is required while on contract, but 3 years of driving history is preferred for conversion

Sr. Technical Analyst: Requirements gathering analysis and BRD documentation PDD & SDD documentation experiences Automation hands on development experiences using RPA Tools AA, Power Automate, Python, Workflow tools etc Test management - SIT, UAT Production deployment and support Knowledge and experience in Analytics tools such as PowerBi Knowledge in AI such as LLMs, RAG Data analytics, data engineering, and data science Excellent communication skills

Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service. *The following experience is strongly encouraged for this assignment:* * Proficient in Windows software (Windows 10 / Windows 11) * Knowledge of troubleshooting email related issues * Knowledge of workstation setup and installs. * Ability to install network operation systems and perform simple upgrades to the network * Strong Knowledge on troubleshooting desktop systems such as desktops and PCs * Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools) * General network experience with printers/routers/adding users/grouping * Server Hardware configuration * Manage switch configuration and troubleshooting * LAN/WAN experience * Support of virtual server environment *Top Skills* Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory *Additional Skills & Qualifications* Certifications are not mandatory but nice to have. A+ is most applicable. *Please See SMART questions below that have been asked in interviews:* -What types of network devices are you familiar with? - What is a VLAN? - What is DHCP and why would you use it? - What would you use IPconfig for and which information will it provide? - A user approaches yourself and mentions they are having a hard time accessing a website, what do you do? - A user approaches yourself and tells you their computer is being "slow', what do you do? - How do you prioritize tickets? -How do you build relationships with end users and why would they trust yourself? -Name a time you have worked with a difficult end user and how did you overcome the situation? *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Carmel, NY. *Pay and Benefits*The pay range for this position is $18.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Carmel,NY. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Salary: $28-$32/hour (Depending on Experience) Industry: Manufacturing/Trading (Client company industry) Required Qualifications: Associate degree in business, operations, logistics, or related field. Minimum 2 years of experience in an operations or customer solutions environment. Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems. Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs. Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs. Local travel may be required; infrequent overnight travel possible. Responsibilities: Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs. Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes. Collect and organize inbound/outbound warehouse documentation and upload into DocuWare. Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations. Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports. Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively. Escalate issues when needed and ensure all stakeholders remain informed. Promote a positive workplace environment and adhere to all company rules and policies. This job description is a summary and may not list all duties and responsibilities.

Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field

About the Role: As a Datalink Support Specialist, you'll serve as the first point of contact for technical and operational issues across a leading Flight Deck Service platform. You'll manage aircraft configuration, support onboarding, and collaborate with internal teams to ensure system efficiency. The role blends technical troubleshooting, customer-facing responsibilities, and internal coordination, ideal for someone seeking to deepen their avionics knowledge while supporting key aviation clients. The Company: A global provider of aviation connectivity solutions with over 25 years of industry experience. Operating across Aviation, Mobility, Maritime, and Government sectors, this innovative organisation leads in providing seamless cockpit communications and integrated avionics services. The team culture is collaborative, office-based, and committed to nurturing career growth. Benefits & Opportunities: Collaborate with aviation experts while working with cutting-edge technologies in a structured, mentoring-focused environment. Be the face of service for leading aviation clients, gaining industry-wide exposure and influence. Progress your career in a growing, stable company with internal promotion pathways and an attractive benefits package. To Be Successful, You'll Need: 2 - 6 years' experience in the aviation industry (FBO, aircraft management, avionics, or pilot). Strong understanding of aircraft operations and avionics troubleshooting. Experience in customer-facing or client support roles, ideally within commercial aviation. Interested in Learning More? Reach out to me at ********************** or call 07537 162615 for an initial discussion. Key Words: Datalink | Flight Deck Freedom | Avionics | Aircraft Operations | Aviation | Troubleshooting | Connectivity | Business Aviation | Aircraft Configuration | FBO | Customer Support | Ground Station | Airplane | Satellite | Technical Support | Seattle