Morley Companies, Inc. Jobs

**About the Role** Do you have a great eye for detail and a talent for figuring things out? Would you like to work second shift from the comfort of your home? This could be a great fit for you! Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. **_What Can I Expect?_** + We make sure you have the tools you need to be able to do your job right and be connected with your team. + Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. **_What You'll Do_** + Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases + Handle both inbound and outbound communications (phone, email, mail) + Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents + Expedite and track case handling through documentation systems + Meet required metrics + Handle multiple cases simultaneously within guidelines + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent multitasking, analytical and problem-solving skills + Microsoft Office skills **_Eligibility Requirements_** + High school diploma or equivalent + One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Able to work Monday through Friday, 11 a.m. to 8 p.m. Eastern time (No weekends!) **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .

Job Title: Growth Marketing Lead Company: Insight Media Group About Us: Insight Media Group is a world-class media organization committed to building and hosting unique destinations for the technology community, attracting millions of visitors each month. Job Summary: We are seeking a highly skilled and results-driven Growth Marketing Lead to join our dynamic team. The ideal candidate will have a deep understanding of SEO best practices, a passion for technology, and the ability to drive organic traffic to our digital platforms. This role will focus on optimizing our content, improving our search engine rankings, and increasing our online visibility. Key Responsibilities: Develop and implement comprehensive SEO strategies to improve search engine rankings and drive organic traffic. Conduct keyword research and analysis to identify opportunities for content optimization. Optimize on-page elements, including meta tags, headlines, URLs, and internal linking structures. Collaborate with editorial and others to ensure SEO best practices are incorporated into the editorial process. Monitor and analyze website performance using SEO tools (e.g., Google Analytics, Google Search Console, SEMrush) to identify areas for improvement. Develop and execute link-building strategies to increase domain authority and referral traffic. Perform technical SEO audits and work with the development team to resolve issues. Stay up-to-date with the latest SEO trends, algorithm updates, and industry best practices. Conduct competitive analysis to benchmark performance and identify opportunities for growth. Prepare and present regular reports on SEO performance, insights, and recommendations. Work closely with the marketing and editorial teams to align SEO efforts with broader campaigns and initiatives. Required Qualifications: Bachelor's degree in Marketing, Communications, Information Technology, or a related field. Minimum of 4-5 years of experience in SEO, preferably within the technology sector. Strong understanding of search engine algorithms, ranking factors, and SEO best practices. Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz. Experience with content management systems (CMS) such as WordPress or Drupal. Excellent analytical skills and the ability to interpret data and provide actionable insights. Strong communication and collaboration skills. Detail-oriented with a strong focus on quality and accuracy. Preferred Qualifications: Master's degree in Marketing, Communications, Information Technology, or a related field. Experience in a media or publishing environment. Knowledge of HTML, CSS, and basic web development principles. Familiarity with additional digital marketing channels such as PPC, social media, and email marketing. Skills and Competencies: Analytical mindset with the ability to think strategically and make data-driven decisions. Excellent problem-solving skills and the ability to work independently. Strong organizational skills and the ability to manage multiple projects simultaneously. Passion for technology and staying current with industry trends. Creative thinking and the ability to develop innovative SEO strategies. Education and Experience: Bachelor's degree in Marketing, Communications, Information Technology, or related field (required). Master's degree in Marketing, Communications, Information Technology, or related field (preferred). Minimum of 3 years of experience in SEO, with a focus on the technology sector. Working Conditions: Fully remote Occasional travel for client meetings and presentations. Benefits: Competitive salary and performance-based incentives. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Professional development and training opportunities. Salary Range for this role is $145,000 - $180,000 with Base and incentive pay. Actual pay will be determined based on experience and location.

Looking for a role in the dynamic, fast paced and exciting world of Technology? We are seeking a Senior Advertising Account Executive to join our team. In this role, you will be responsible for managing and growing client accounts, developing strategic advertising campaigns, and ensuring the delivery of high-quality service. The ideal candidate will have a strong background in advertising, excellent communication skills, and a passion for driving client success. Key Responsibilities: Manage a portfolio of client accounts, serving as the primary point of contact. Develop and implement comprehensive advertising strategies that align with client goals. Collaborate with internal teams, including marketing, account management, and customer success to execute campaigns effectively. Analyze campaign performance and provide clients with actionable insights and recommendations. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty. Identify opportunities for account growth and upselling additional services. Stay updated on industry trends, competitive landscape, and emerging advertising technologies. Prepare and present regular performance reports and strategic plans to clients. Qualifications: Bachelor's degree in Marketing, Advertising, Business, or a related field. 5+ years of experience in advertising account management or a similar role. Proven track record of successfully managing client relationships and delivering results. Strong understanding of advertising principles, media planning, and digital marketing. Excellent communication, presentation, and negotiation skills. Ability to work collaboratively in a fast-paced, team-oriented environment. Strong analytical skills and proficiency in data-driven decision-making. Experience with CRM tools is a plus.

Job Title: Manager, Account Management We are seeking a dynamic and strategic Sales Support Manager to assess, analyze, and enhance our pre- and post-sale processes. This role will play a critical part in influencing efficiency and establishing a solid foundation for growth. The ideal candidate will lead our sales support team, ensuring maximum effectiveness and seamless growth while staying ahead of market changes. Key Responsibilities: **Leadership:** - Lead and mentor the sales support team, prioritizing exceptional customer experience. - Monitor team KPIs and proactively identify areas for improvement. - Address customer issues promptly and effectively. - Implement best practices and policies, ensuring adherence within the team. - Oversee the training and onboarding process for new team members. **Sales Operations & Strategy:** - Manage ad product operations and ensure optimal performance. - Collaborate with the Customer Success team to create data-driven, innovative, and high-value client proposals. - Conduct ongoing research on clients, competitors, and market trends. - Utilize product knowledge and research findings to inform sales strategies, client communications, and presentations. - Develop case studies to support sales goals in collaboration with the Marketing team. - Contribute content ideas to the B2B marketing calendar and coordinate with Marketing on email scheduling and cross-promotion of initiatives.**Account Management:** - Oversee day-to-day digital operations at a campaign level, ensuring smooth execution. - Manage end-to-end post-sale processes and client reporting. - Identify upsell opportunities at the conclusion of each campaign. - Support inbound RFPs for the Sales team. - Share ongoing learnings with Sales to enhance product offerings and optimization tactics. **Project Management:** - Manage daily operations for custom content projects, serving as the main client point of contact. - Conduct regular check-ins with the team and manage deliverables. - Maintain project schedules, lead kickoff calls, and communicate client feedback to relevant stakeholders. - Publish sponsored articles, ensuring they are optimized for SEO. - Assemble and quality-check all assets for campaign promotion. - Monitor campaign performance and collaborate with Account Managers to optimize results. - Ensure brand messaging consistency across all external sales materials and website pages. - Proactively identify areas for opportunity and innovation within the product suite. **Qualifications:** - Proven experience in sales support, account management, or a related field. - Strong leadership and team management skills. - Excellent analytical and problem-solving abilities. - Proficient in data-driven decision-making and market research. - Exceptional communication and interpersonal skills. - Ability to manage multiple projects and priorities effectively.

The Attendee Experience Coordinator will work closely with the Event Experience Manager to understand the program goals and objectives and provide strong registration support to all assigned programs. The Attendee Experience Coordinator focuses on attendee management, reporting and client needs as outlined by the Event Experience Manager. The coordinator works effectively and efficiently with the internal support teams and external clients and stays in compliance with the corporate and/or pharmaceutical guidelines. What you will do here: * Follow all client mandated SOPs as required * Qualify attendee information * Manage hotel accommodations and changes * Maintain meeting database with continual updates/changes * Provide reportable information for your meetings in a timely manner * Meet deadline expectations * Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys * Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up * Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment * Assist in website testing * Reconcile the rooms portion of the hotel invoice and any expenses in Concur * Able to travel domestically and internationally * Provide quality onsite assistance * Technical Support and/or Digital Production on virtual events Who you will work with: * Reporting to a Manager or Director, Attendee Experience, Event Management Services * Internal team members from multiple departments * External clients and key stakeholders **What we expect:**Details of these areas are shared during interviews and monthly reviews: * Cultural Excellence * Role Level Function * Interpersonal Skillset What you will bring: * College degree or equivalent experience * Minimum 1-3 years of experience in the meetings industry * Knowledge of virtual and hybrid event options * Proven excellent oral and written communication skills in both internal and client-facing environments * Demonstrated track record of successfully managing multiple projects simultaneously * Experience with database management programs (Cvent or RainFocus preferred) * Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point) + Including mail merges, agenda creation, tables, etc. in Word + Including formatting, utilizing formulas for efficiency (i.e.: concatenating, VLOOKUP, if/then, etc.) What we provide: * Competitive salary * Health, Dental, Vision and Life Insurance options * 401K plan * Paid holidays * Accrued personal time off for vacation and sick leave * Laptop, additional monitor, and mobile phone * Global Giveback program for volunteer service * Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee **Who we are:**M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. **GLOBAL HEADQUARTERS:** 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone *************** M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

**Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** 4 Year Degree **Salary Range** $62,000.00 - $62,000.00 Salary **Travel Percentage** None **Job Shift** Day **Job Category** Management **Description** **STATEMENT OF PURPOSE:** Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies and procedures. Supervises, trains, and develops representatives; resolves conflicts; ensures work product consistently meets established standards; and takes required corrective/developmental action to remedy deficiencies. **KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:** + Responsible for direct oversight of call center operations, Call Center Supervisors, Mail Center Supervisor, and Rental Reassignment Clerks; + Real time reports on productivity and key performance indicators; + Staff scheduling; + Real time reports on revenues and the number of payments processed (by type); + Remedial training and training on procedural updates and new initiatives will be conducted on an ongoing basis as required. We have assumed 8 hours per quarter will be needed for additional training; + Composing response letters to inquiries from violators based on Tollway guidelines and procedures; + Works closely with and reports to Assistant Director with respect to operational issues and needs; + Maintains high in/outbound call volumes, and daily reporting of any issues; + Responsible for setting and achieving targets for speed, efficiency, and defined monthly quota; + Responsible for monitoring random calls to improve quality, minimize errors and track operative performance; + Responsible for staff performance, identifying training needs and training sessions; + Oversees forecasting and analyzing data against budget figures on a weekly and/or monthly basis; + It will be also needed to perform the basic duties such as preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary; + Performs other duties as assigned by Supervisor. **Qualifications** **QUALIFICATIONS:** + Bachelors Degree preferred or Associates degree from an accredited institution or over 5 years contact center management experience. + Ability to effectively work within established contractual turnaround times; + Detail oriented, as well as ability to manage multiple tasks with follow-up skills. + Bilingual English/Spanish preferred. + Advanced proficiency with MS Office applications. + Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment. + Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks. + Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. **The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**

**About the Role** As a remote Meetings and Events Planner at Morley, you'll execute corporate meetings, events and incentive programs on our award-winning team, serving corporate Fortune 500 clients. You'll initialize and manage every last detail to make their expectations come to life. **_What You'll Do_** + Support the development and executions of meetings and events + Act as a liaison between sales associates, vendors and clients + Manage client expectations through proactive, results-oriented communication methods + Schedule and manage on-site travel staff + Travel to event locations, facilitate site inspections, operate programs and support Trip Directors as necessary If you have an eye for the extraordinary, we'd love to meet you! **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Strong organizational skills + Ability to multitask **_Eligibility Requirements_** + Bachelor's degree in hospitality or related field + **Seven or more years of operational management experience in banquet or event planning** + Experience interfacing with professional clients + Specific experience arranging meetings and events for clients/groups + **Ability to travel extensively (50% of the time)** **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .

**About the Role** Do you have: + an interest in travel and events + a strong attention to detail + are comfortable working with people + want to work from home at times + and enjoy variety? We'd love to talk to you about becoming a Program Administrator in our Meetings & Incentives group! This is an early career role in administration, based at Morley in Saginaw, Michigan. We run travel programs around the world for Fortune and Global 500 clients. You'll make sure participants receive the materials and information they need to enroll in and prepare for their trips. Because of your work, they'll feel cared for and ready to have a great experience on site. **_What You'll Do_** + Support client programs and internal clients + Communicate daily with fellow associates, program participants and vendors + Oversee / coordinate the program enrollment process + Serve as a resource to answer participant questions + Facilitate accurate reporting, documentation and filing + Carry out overall administrative tasks for programs as directed **_Hybrid Schedule_** This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. Please note you will work on site more frequently during the initial training period. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events. **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day. **Skills for Success** **_Required Skills_** + PC / web proficiency, including the Microsoft Office suite + Communication skills (spoken and written) - important when interacting with program participants + A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines + Excellent organizational and interpersonal skills **_Eligibility Requirements_** + High school diploma or equivalent + Interest in the travel and events industry + One or more years' experience in a relevant or related profession (administrative support, customer service center, banking representative or other role involving significant face-to-face / over-the-phone interaction) + Able to: + Lift 25 lbs. of meeting materials + Stand, bend, stoop and walk + Support after hours to troubleshoot if needed + **Work at Morley in Saginaw, Michigan, when needed** **_Remote Work Requirements_** + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ . \#LI-Hybrid

**About the Role** Do you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home! As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence! **_What You'll Do_** + Ensure case accuracy + Assemble case documentation + Manage communications between the car owner, auto dealer and lending institution + Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_What's it Like?_** + We make sure you have the tools you need to be able to do your job right and be connected with your team. + Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Computer navigation, typing and Microsoft Office skills + Strong attention to detail **_Eligibility Requirements_** + High school diploma or equivalent + Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers + Able to work shifts within the center's hours of operation: + Monday to Friday (no weekends!) + Primary shift: 8 a.m. - 5 p.m. Eastern time + Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time + Must be able to stick to the schedule reliably **_Nice to Have_** + Prior experience working in banking, mortgages, accounting or an automotive dealership + College degree **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .

**About the Role** Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants. Be the first line of defense in solving new and challenging vehicle repair issues. **_Why Apply_** + Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you. + Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more. **_What to Expect_** + Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email. + You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs. + Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office. + Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders. + Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry. **_Want to Learn More?_** + **Read about a day in the life of a Morley Technical Automotive Consultant (************************ _(direct link to article:_ _********************** _)_ + **Watch this video to discover more about what you can expect in this role (************************ **:** _(direct link to video:_ _********************** _)_ **_Have Questions?_** Engage directly with our Talent Acquisition (TA) team via live chat during business hours: + _careers.morleycompanies.com_ + _Chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays_ + _TA will respond to a_ _fter-hours questions the next business day._ **Skills for Success** **_Required Skills_** + Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems + Able to use electronic service manuals **_Eligibility Requirements_** + High school diploma or equivalent + Five or more years of recent experience as a mechanic in a full-service shop + Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) + Valid driver's license + Able to work shifts within the center's hours of operation: + Monday - Friday + 7 a.m. - 8 p.m. Eastern time + No weekends! + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Nice to Have_** + Electric vehicle (EV) experience + Microsoft Office experience + Typing skills **_Remote Work Requirements_** + Ohio resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .

About the Role Location: Remote - Michigan residents Are you a clear communicator? Do you have a solid understanding of automotive dealer parts assistance center processes and are interested in working from home? This could be an exciting opportunity for you! In the remote Parts Assistance Offsite Support role at Morley, you'll support a major domestic automotive OEM by managing export cases, assisting international partners with parts procurement and updates, and handling customer inquiries. What You'll Do Oversee parts procurement for export customers, utilizing client systems to access case information. Tasks include defer harness procurement, order releases and holds, managing backorders, critical parts, VIP part updates and reporting. Communicate with customers regarding case updates and questions, ensuring efficient email management and timely responses. Enter RFI orders on their behalf. Coordinate and streamline processes for international orders, ensuring compliance with order quantity restrictions across various regions Back up team members by managing cases and handling release / cancel requests during their absences Provide parts updates for regional monthly meeting agendas Drive strategic process improvements to enhance efficiency in addressing part-specific inquiries and case management Have a full understanding of project operations and workflow processes to meet quality and productivity targets, and deliver services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers. morleycompanies. com | chat hours: M-F 8 a. m. - 5 p. m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Strong communication skills (spoken and written) Computer, typing and phone skills Industry expertise and knowledge of typical projects for this position Excellent interpersonal skills A positive, self-starter attitude with a solid work ethic and ability to meet deadlines Organizational skills, honed attention to detail Be able to: Quickly understand the customer, confidently build rapport and engage in a professional manner Remain at your desk for long periods of time Take / make phone calls Speak and type effectively at the same time Problem solve Act as a consultant Negotiate / mediate resolutions that meet objectives Eligibility Requirements One or more years of dealer parts assistance center experience High school diploma or equivalent Two or more years of relevant customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work shifts within the center's hours of operation: Monday - Friday 8 a. m. - 4:30 p. m. Eastern time / 7 a. m. - 3:30 p. m. Central time / 6 a. m. - 2:30 p. m. Mountain time / 5 a. m. - 1:30 p. m. Pacific time Note: Some cases have a specific time they need to be responded to since they are international; in those situations, you may be asked to come in early to handle them Must be able to stick to the schedule reliably Nice to Have College degree in a relevant or related field Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ************* info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e. g. , diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet. com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ************ ly/MorleyEverify and your right to work: ************ ly/MorleyRightToWork. Click here to view Morley's CCPA Notice for applicants in California: ************* morleynet. com/ccpa. Click here to view Morley's privacy policy: ************* morleynet. com/morley-privacy-policy.

About the Role Location: Saginaw, Michigan (On Site) If you're looking for a long-term career at a dynamic and growing company, with excellent growth potential into a key leadership position at Morley, this role could be your perfect match. As a Corporate Counsel at our headquarters in Saginaw, Michigan, you'll be a key player on our legal team, providing specialized legal support throughout our organization. We're looking for someone with a foundation in transactional and employment law who is ready to apply their skills across a broad spectrum of legal areas. You'll have the unique opportunity to delve into employment, a wide variety of commercial contracts, data privacy, sustainability and more, ensuring our operations are both legally sound and forward-thinking. You'll enjoy variety and challenge in your work as you support Morley's diverse B2B services for Fortune/Global 500 companies. What You'll Do Work closely with our General Counsel, CEO and leadership team from around the organization Draft, review and negotiate a variety of contracts, including client and vendor agreements, NDAs and statements of work Advise on employment law issues, ensuring compliance with federal, state and local employment laws and regulations, and handle employment-related claims and investigations Assist in mitigating legal risks by designing and implementing company policies and procedures Support compliance with data privacy requirements and data governance in a multistate environment Manage the contracts management system and reporting process Develop and implement corporate sustainability initiatives, ensuring the company's operations are environmentally, socially and economically responsible Conduct legal research and stay updated on relevant laws and regulations Collaborate with internal departments to ensure legal compliance and support business objectives Provide legal counsel and guidance on corporate governance, compliance and regulatory matters Work Location This is an on-site role at Morley's headquarters campus in Saginaw, Michigan. Corporate office in Saginaw Township, close to shopping and restaurants Friendly, casual environment Access to our café and free on-site workout facility Perks like company activities and tickets to local events Join us at Morley and be a part of a dynamic team where your legal expertise will drive significant business impact. Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers. morleycompanies. com | chat hours: M-F 8 a. m. - 5 p. m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Primarily: Experienced in employment law and contract drafting and negotiation Excellent analytical, negotiation and communication skills Able to work independently and as part of a team in a fast-paced environment while managing many projects High ethical standards and professional integrity Strong technical acumen and ability to quickly learn new technologies Eligibility Requirements Desire to advance within the Morley legal department and have long-term impact within the company Juris Doctor (JD) degree from an accredited law school Three or more years of experience practicing law Licensed to practice law in Michigan, or willing to complete licensure for Michigan Able to work on site at our office in Saginaw, Michigan, daily Able to work the following schedule: Monday - Friday 8 a. m. - 5 p. m. Eastern time Flexible to support after standard work hours or on weekends if needed to complete high-priority projects or accommodate client / program schedules Nice to Have Familiarity with corporate sustainability initiatives Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e. g. , diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet. com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ************ ly/MorleyEverify and your right to work: ************ ly/MorleyRightToWork. Click here to view Morley's CCPA Notice for applicants in California: ************* morleynet. com/ccpa. Click here to view Morley's privacy policy: ************* morleynet. com/morley-privacy-policy.

**Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** 2 Year Degree **Salary Range** $45,000.00 - $45,000.00 Salary/year **Travel Percentage** None **Job Shift** Any **Job Category** Management **Job Description** **STATEMENT OF PURPOSE** **:** The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Call Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually. **KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:** + Adhere to the Privacy Act as it relates to the confidentiality of information released; + Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; + Responsible for direct oversight of call center agents and their responsibilities including but not limited to: + Manage daily activities of lead call center agents + Randomly listen in on calls; + Establish communication with agent; + Resource for questions, issues, or concerns; + Inform manager of performance issues or needs; + Assist with agent training; + Ability direct agent and lead performance issues with tact; + Initial performance review of agents and applicable documentation; + Responsible for accurately completing settlement forms and applying dismissals to accounts as they pertain to said settlements; + Researching inquiries and correcting mistakes pertaining to but not limited to payments - reversals and reapplying, missing payments, bankruptcies, collections, suspensions, disputes and administrative appeals; + Making outbound calls to violators with regard to, but not limited to, payments, hearings, disputes, and general questions. Will also return phone calls to violators as needed; + Preparing refund requests; + Responsible for processing emails pertaining to, but not limited to, general questions, challenges to notices, questions about online images, etc. Only general questions, and those not requiring account-specific information will be handled. In some cases, multiple exchanges with the customer may be required. For some, effective handling may require data review/ research/fact finding; + Sense of urgency when responding to customer needs; + Performs other duties as assigned by leadership + Propose budget and implement monthly call center incentives + Call evaluation review of assigned call center leads at least three times per month with applicable documentation **QUALIFICATIONS** **:** + Associates degree preferred from an accredited institution in business management or related field required; + One-year experience working in a call center; + One to two years of experience quality monitoring in a call center environment; + One to two years quality and assurance coaching; + Ability to effectively work within established contractual turnaround times; + Detail oriented, as well as ability to manage multiple tasks with follow-up skills. + Advanced proficiency with MS Office applications; + Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment; + Experience working in a continuously changing environment; + Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks; + Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. **Employee Benefits** **_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_** + 10 days paid vacation + 12 paid holidays + 6 sick days accrued over the year + Insurance Eligibility the 1st of the month after 30 days of employment + Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered + Short/long term disability + Life insurance 2x salary + Employee recognition events + Company matched 401(k) plan + Reasonably priced delicious food options on site (except at Glenview location) **The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service** .

Exciting opportunity at Meetings & Incentives Worldwide to bring passion and experience for event management growth to an industry leading event management organization! Working in a virtual environment, this position will play a pivotal role in the future expansion of our company. This role will be focused on finding and developing new client relationships with stakeholders of large-scale events and enterprise customer relationships, and working as One-Team across the company to help other leaders identify new strategies for growth. The ideal individual must be self-motivated and eager to learn and drive success for our customers. **This role does not lead the M&IW Sales Team and does not have direct reports.** **What you will do here** : · Develop your skills in acquiring new business opportunities that align with M&IW's long-term growth strategies · Bring and develop new enterprise customer relationships with volume and size of annual business · Assist in developing and driving the strategy for new business targeting · Confidently understand and articulate M&IW solutions across our portfolio · Approximately up to 30% travel, which may include conference attendance, customer pitches/visits/onsite support, and industry events · Research and develop companies and relationships to pursue · Utilization of multiple communication avenues to drive new business · Monitor and document sales activity and opportunities in M&IW's CRM (Salesforce.com) · Engaging internal M&IW subject matter experts as needed in the sales process (sourcing, program management, attendee registration, technology implementation, SMM, etc.) · Aligning with M&IW's Marketing team for any support needed for collateral or presentation materials · Ability to collaborate with Marketing on strategic initiatives and work to convert Marketing Qualified Leads · Leading sales presentations, selling the value proposition and closing quality business aligned with goals · Staying abreast of M&IW service offerings and continuous improvements · Attending internal & external training and networking opportunities to further industry knowledge · Timely accounting for sales related expenses into accounting system · Understanding smart investments as applicable to business opportunities **What we expect**: Details of these areas are shared during interviews and monthly reviews: · Cultural Excellence · Role Expectations · Emotional Intelligence **What you will bring:** · Minimum 3 - 5 years of SALES experience in the events, conference, and meetings industry (large event sales preferred) · College degree or equivalent · Able to provide clear, concise, effective, and professional communications with clients, prospective clients, peers, vendors, and department managers · Existing customer relationships or ability to generate quality customer relationships effectively · Passion and strategy for growth and to excel in a fast-paced environment · Wide range of computer skills: · CRM such as salesforce.com knowledge and capabilities · Proficient in Microsoft products and Office 365: Word, Excel, Teams and Internet/social media · PowerPoint or other presentation platforms · Knowledge of event industry technologies (i.e. Cvent, RainFocus, Swoogo or other) · Outlook (email and scheduling) **What we provide:** · Passionate and fully dedicated ownership and leadership team to support you · Flexible and supportive company culture · Competitive compensation · Health, Dental, Vision and Life Insurance options · 401K plan · Paid holidays · Accrued personal time off for vacation and sick leave · Laptop, additional monitor, and mobile phone · Company-wide Global Giveback program for volunteer service · Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee **Who we are:** M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) and WEConnect International certified agency, in business for more than 55 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK and Europe, China, and South America. M&IW is also proudly an EcoVadis Bronze Medal certified company. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. **GLOBAL HEADQUARTERS**: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone *************** *************************** **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

**Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** High School/GED **Salary Range** $18.50 - $18.50 Hourly **Travel Percentage** None **Job Shift** Day **Job Category** Customer Service **Job Description** **STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality customer service assistancewhen responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. **KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO** **:** + Adhere to the Privacy Act as it relates to the confidentiality of information released; + Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies; + Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries + Utilize a Tollway application that immediately processes credit card payments to accounts while + speaking with the customer; + Make recommendations according to customers needs. Ability to empathize with and prioritize + customer needs; + All payments and adjustments must be posted to customers accounts in accordance with + procedures for each of the I-PASS and Violation Enforcement System databases; + Gather data from customer and other resources as needed for problem-solving and communicate to + customer; + Open, split and close customer I-PASS accounts in accordance with training guidelines; + Navigate between three (3) or more systems and tools to assist and service customers; + Will be required to complete program training, as warranted, and successfully implement that + knowledge in day-to-day operations. + Any other duties as deemed necessary by supervisor. **QUALIFICATIONS:** + High School diploma or equivalent required; + Must be able to speak English clearly and professionally; + 1 to 2 years call center experience preferred; + 1 to 2 years customer service experience required; + Bilingual English/Spanish required; + Must be able to type a minimum of 25 words per minute with at least 90% accuracy; + Must have intermediate computer skills and the ability to navigate through multiple data screens; + Must have excellent communication skills and be able to multi-task; + Must pass all assessments or test associated with position. **Employee Benefits** **_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_** + 10 days paid vacation + 12 paid holidays + 6 sick days accrued over the year + Insurance Eligibility the 1st of the month after 30 days of employment + Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered + Short/long term disability + Life insurance 2x salary + Employee recognition events + Company matched 401(k) plan + Reasonably priced delicious food options on site (except at Glenview location) **The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.**

**About the Role** Are you good at handling all the details and have at least a year of customer service experience*? Do you have a talent for figuring out solutions and keeping people on track? This could be a great fit for you! As a Vehicle Buyback Coordinator at Morley in Saginaw, Michigan, you'll work on a team of friendly, capable and supportive associates to facilitate the vehicle buyback process for auto manufacturers. In your role, you'll follow up with auto dealers and auction houses, letting them know what actions they need to take and confirming current vehicle status. You'll manage all the paperwork surrounding the auction process. We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents. No automotive experience needed! We'll train you on everything you need to know. _*e.g.,_ _previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers_ **_What You'll Do_** + Call dealerships and auction houses to coordinate the auction process + Arrange transportation to auction + Create and send auction packets + Audit disclosure paperwork to ensure compliance with lemon laws + Identify, research and resolve problems with documentation + File and organize incoming documents + Ensure accuracy within printed and digital files + Manage the hold title process + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Location_** **This is an on-site position in Saginaw, Michigan.** Being on site gives you space to connect with those around you. _See what_ _it's_ _like_ _working on our campus_ _:_ (direct link to video: ********************** + Friendly, casual environment + Corporate office in Saginaw Township, close to shopping and restaurants + Access to free on-site workout facility + Perkslike tickets to local events **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Good communication, organizational and problem-solving skills + Strong attention to detail + A positive, self-starter attitude + Works well with a team + Proficiency in typing and Microsoft Office programs + Able to learn new computer programs as necessary **_Eligibility Requirements_** + **Able to work on site in Saginaw, Michigan, daily** + High school diploma or equivalent + One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!) + Must be able to stick to the schedule reliably **_Nice to Have_** + One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!) + College degree in a relevant field **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .

**Job Category****:** Global Enterprise Solutions **Requisition Number****:** CUSTO001222 Showing 1 location **Job Details** **Description** As a member of the Customer Success team, the Customer Success Manager (CSM) is accountable for managing all aspects of the client account relationship including the well-being, business development, and retention of an account at a strategic level. Areas of responsibility include managing client relationships and expectations; providing Strategic Meeting Management guidance, maintaining and improving M&IW's positioning within the account and achieving company business objectives and profitability; overseeing tactical operations by working with internal teams to provide optimal service to the account. The CSM will have administrative responsibility for direct report(s). **What you will do here:** **Account Management duties include** * Project management with a consultative approach * Develop and implement an account management plan that meets client objectives and promotes SMM principles and M&IW efficiencies * Implement and maintain a multi-tiered client communication plan that includes: client account reviews to match frequency outlined in the SOW, bi-monthly account update calls, ensuring delivery of monthly/quarterly reporting and regular office visits * Negotiate and achieve mutually agreed-upon SLA's and KPI's; Manage service levels and client expectations, including meeting all established metrics on the account * Serve as the client's primary point of contact and liaison within M&IW for all internal teams * Develop and maintain key relationships including primary contacts in procurement, meeting owners and VIPs * Provide leadership and give clear and consistent direction to all teams supporting the client's business needs as well as manage direct reports as assigned to the account * Lead monthly M&IW account team meetings * Revise/maintain account Standard Operating Procedures on a timely basis * Monitor account reports and ensure accuracy and delivery timeliness to client * Track non-billable expenses / labor hours for special projects as M&IW “added value” * Provide issue resolution with client meeting owners including following the M&IW Issue Resolution protocols * Responsible for data integrity for new meetings entered into Cvent * Train account team/planner son specific account processes and needs * Run client audits with M&IW Controller * Participate in operations turnover meetings, program briefings and debriefings to ensure account continuity * Review ongoing client satisfaction surveys, analyze data, and implement continuous improvement processes * Accountability for accuracy and timeliness of final reconciliation form planners * Represent the company at industry activities and events; attend departmental and company events as warranted **Business Development duties include** * Responsibility for identifying and developing new business / revenue streams within the account * Develop and sell business opportunities to grow account revenue + Evaluate opportunities in order to upsell additional M&IW services + Expand business in existing divisions, departments or regions and penetrate new areas of opportunity + Identify potential new revenue streams through new/enhanced meeting services * Overall responsibility for collaborative M&IW response to any account RFP opportunities, including: sales strategy, pricing, RFP development, presentations, and closing business opportunities * Review ongoing client satisfaction surveys, analyze data, and implement continuous improvement processes * Promote M&IW Performance Improvement programs or products * Develop and maintain strong and ethical customer relationships * Gain knowledge of competitors' strengths and weaknesses * Create and sell joint venture opportunities * Network with decision makers and management as appropriate * Establish, develop, and maintain strong and ethical customer relationships * Assist business development with sales leads which applicable, sales strategy, pricing, RFP development, presentations, and closing business opportunities inside and outside of assigned account **Event Management** * Lead Planner/Meeting Owner on events or programs of significance to the customer's business * Create/Revise program budgets to ensure M&IW forecast is attained * Alert meeting owner of any anticipated program budget variances * Identify financial opportunities in post program billing **What you will bring:** (While not a planning role, the CSM should possess a strong meeting planning skillset) * Experience with managing the lifecycle of an event, including final reconciliation * Knowledge of Cvent is preferred * Knowledge of virtual and hybrid event options * Demonstrated track record of successfully managing multiple projects simultaneously * Ability to deliver creative outputs in a constricted timeline while maximizing available resources * Minimum 5 years of experience in the meetings/travel industry, specifically in operations * Two years of experience in people management * College degree or equivalent experience * Ability to travel at least 35% of the time including internationally * Experience working in a virtual office environment **What we expect:** Details of these areas are shared during interviews and monthly reviews: * Cultural Excellence * Role Level Function * Interpersonal Skillset **What we provide:** * Competitive salary * Health, Dental, Vision and Life Insurance options * 401K plan * Paid holidays * Accrued personal time off for vacation and sick leave * Laptop, additional monitor, and mobile phone * Global Giveback program for volunteer service * Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee **Who we are:**M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. **GLOBAL HEADQUARTERS:**10520 7 Mile Road, Caledonia, WI 53108 | Phone *************** M&IW associates located throughout the US and UK, and in Latin America and Asia Pacific Regions **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

About the Role Location: Remote - Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. What Can I Expect? We make sure you have the tools you need to be able to do your job right and be connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. What You'll Do Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases Handle both inbound and outbound communications (phone, email, mail) Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents Expedite and track case handling through documentation systems Meet required metrics Handle multiple cases simultaneously within guidelines Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers. morleycompanies. com | chat hours: M-F 8 a. m. - 5 p. m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Excellent multitasking, analytical and problem-solving skills Microsoft Office skills Eligibility Requirements High school diploma or equivalent One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) Primary shift: 8 a. m. - 5 p. m. Eastern time Rotational shift 2-4 times per month: 11 a. m. - 8 p. m. Eastern time Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ************* info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e. g. , diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet. com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ************ ly/MorleyEverify and your right to work: ************ ly/MorleyRightToWork. Click here to view Morley's CCPA Notice for applicants in California: ************* morleynet. com/ccpa. Click here to view Morley's privacy policy: ************* morleynet. com/morley-privacy-policy.

**About the Role** Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants. Be the first line of defense in solving new and challenging vehicle repair issues. **_Why Apply_** + Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you. + Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more. **_What to Expect_** + Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email. + You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs. + Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office. + Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders. + Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry. **_Want to Learn More?_** + **Read about a day in the life of a Morley Technical Automotive Consultant (************************ _(direct link to article:_ _********************** _)_ + **Watch this video to discover more about what you can expect in this role (************************ **:** _(direct link to video:_ _********************** _)_ **_Have Questions?_** Engage directly with our Talent Acquisition (TA) team via live chat during business hours: + _careers.morleycompanies.com_ + _Chat hours: M-F 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays_ + _TA will respond to a_ _fter-hours questions the next business day._ **Skills for Success** **_Required Skills_** + Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems + Able to use electronic service manuals **_Eligibility Requirements_** + High school diploma or equivalent + Five or more years of recent experience as a mechanic in a full-service shop + Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley) + Valid driver's license + Able to work shifts within the center's hours of operation: + Monday - Friday + 6 a.m. - 7 p.m. Central time / 5 a.m. - 6 p.m. Mountain time (7 a.m. - 8 p.m. Eastern time) + No weekends! + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Nice to Have_** + Electric vehicle (EV) experience + Microsoft Office experience + Typing skills **_Remote Work Requirements_** + Texas resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .