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Customer Service Advisor Jobs At Morley Companies, Inc.

- 4 Jobs
  • Remote Customer Service Representative (Michigan residents)

    Morley 4.3company rating

    Customer Service Advisor Job At Morley Companies, Inc.

    **About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! **_What You'll Do_** + Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like + Use your computer skills to research requests and accurately record the details of your calls / contacts + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent written and verbal communication skills + Ability to navigate a computer and the web + Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ******************** **_Eligibility Requirements_** + High school diploma or equivalent + Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work shifts within the call center's hours of operation: + Monday through Saturday + 8 a.m. to 9 p.m. Eastern time + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance (company paid) **_Benefits to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .
    $28k-34k yearly est. 35d ago
  • Call Center Supervisor

    The Chicago Lighthouse 4.3company rating

    Chicago, IL Jobs

    **Job Details** Chicago, IL **Remote Type** Fully Remote Type** Full Time **Education Level** 2 Year Degree **Salary Range** $45,000.00 - $45,000.00 Salary/year **Travel Percentage** None **Job Shift** Any **Job Category** Management **Job Description** **STATEMENT OF PURPOSE** **:** The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Call Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually. **KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:** + Adhere to the Privacy Act as it relates to the confidentiality of information released; + Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; + Responsible for direct oversight of call center agents and their responsibilities including but not limited to: + Manage daily activities of lead call center agents + Randomly listen in on calls; + Establish communication with agent; + Resource for questions, issues, or concerns; + Inform manager of performance issues or needs; + Assist with agent training; + Ability direct agent and lead performance issues with tact; + Initial performance review of agents and applicable documentation; + Responsible for accurately completing settlement forms and applying dismissals to accounts as they pertain to said settlements; + Researching inquiries and correcting mistakes pertaining to but not limited to payments - reversals and reapplying, missing payments, bankruptcies, collections, suspensions, disputes and administrative appeals; + Making outbound calls to violators with regard to, but not limited to, payments, hearings, disputes, and general questions. Will also return phone calls to violators as needed; + Preparing refund requests; + Responsible for processing emails pertaining to, but not limited to, general questions, challenges to notices, questions about online images, etc. Only general questions, and those not requiring account-specific information will be handled. In some cases, multiple exchanges with the customer may be required. For some, effective handling may require data review/ research/fact finding; + Sense of urgency when responding to customer needs; + Performs other duties as assigned by leadership + Propose budget and implement monthly call center incentives + Call evaluation review of assigned call center leads at least three times per month with applicable documentation **QUALIFICATIONS** **:** + Associates degree preferred from an accredited institution in business management or related field required; + One-year experience working in a call center; + One to two years of experience quality monitoring in a call center environment; + One to two years quality and assurance coaching; + Ability to effectively work within established contractual turnaround times; + Detail oriented, as well as ability to manage multiple tasks with follow-up skills. + Advanced proficiency with MS Office applications; + Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment; + Experience working in a continuously changing environment; + Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks; + Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. **Employee Benefits** **_BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:_** + 10 days paid vacation + 12 paid holidays + 6 sick days accrued over the year + Insurance Eligibility the 1st of the month after 30 days of employment + Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered + Short/long term disability + Life insurance 2x salary + Employee recognition events + Company matched 401(k) plan + Reasonably priced delicious food options on site (except at Glenview location) **The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service** .
    $45k-45k yearly 31d ago
  • Call Center Supervisor

    The Chicago Lighthouse 4.3company rating

    Chicago, IL Jobs

    Job Details Chicago, IL Fully Remote Full Time 2 Year Degree $45,000.00 - $45,000.00 Salary/year None Any ManagementJob Description STATEMENT OF PURPOSE: The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Call Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by telephone, mail or e-mail. The Call Center will receive approximately 12,000,000 minutes of inbound calls from customers annually. KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Adhere to the Privacy Act as it relates to the confidentiality of information released; Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; Responsible for direct oversight of call center agents and their responsibilities including but not limited to: Manage daily activities of lead call center agents Randomly listen in on calls; Establish communication with agent; Resource for questions, issues, or concerns; Inform manager of performance issues or needs; Assist with agent training; Ability direct agent and lead performance issues with tact; Initial performance review of agents and applicable documentation; Responsible for accurately completing settlement forms and applying dismissals to accounts as they pertain to said settlements; Researching inquiries and correcting mistakes pertaining to but not limited to payments - reversals and reapplying, missing payments, bankruptcies, collections, suspensions, disputes and administrative appeals; Making outbound calls to violators with regard to, but not limited to, payments, hearings, disputes, and general questions. Will also return phone calls to violators as needed; Preparing refund requests; Responsible for processing emails pertaining to, but not limited to, general questions, challenges to notices, questions about online images, etc. Only general questions, and those not requiring account-specific information will be handled. In some cases, multiple exchanges with the customer may be required. For some, effective handling may require data review/ research/fact finding; Sense of urgency when responding to customer needs; Performs other duties as assigned by leadership Propose budget and implement monthly call center incentives Call evaluation review of assigned call center leads at least three times per month with applicable documentation QUALIFICATIONS: Associates degree preferred from an accredited institution in business management or related field required; One-year experience working in a call center; One to two years of experience quality monitoring in a call center environment; One to two years quality and assurance coaching; Ability to effectively work within established contractual turnaround times; Detail oriented, as well as ability to manage multiple tasks with follow-up skills. Advanced proficiency with MS Office applications; Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment; Experience working in a continuously changing environment; Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks; Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. Employee Benefits BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING: 10 days paid vacation 12 paid holidays 6 sick days accrued over the year Insurance Eligibility the 1st of the month after 30 days of employment Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered Short/long term disability Life insurance 2x salary Employee recognition events Company matched 401(k) plan Reasonably priced delicious food options on site (except at Glenview location) The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
    $45k-45k yearly 28d ago
  • Part-Time Customer Service Representative (Flexible Schedule, On Site)

    Morley 4.3company rating

    Customer Service Advisor Job At Morley Companies, Inc.

    **About the Role** As a part-time Customer Service Representative (CSR) at Morley in Saginaw, Michigan, you'll: + Lend a helpful hand and empathic ear to customers with general questions about their health insurance plans + Help register members for educational events + Provide administrative and customer service support for automotive business processing programs + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Why Apply_** This is a great opportunity for you if you're a retiree, student or parent looking to earn extra income on your own time, or if you are simply looking to work a part-time schedule! **Schedules are flexible around your work, school or family obligations. ** You'll be equipped with paid training to ensure you are completely comfortable and ready to provide excellent customer service. **_Location_** **This is an on-site position at Morley's office in Saginaw, Michigan.** Being on site gives you space to connect with those around you. _See what it's like working on our campus:_ (direct link to video: ********************** + Friendly, casual environment + Corporate office in Saginaw Township, close to shopping and restaurants + Access to free on-site workout facility + Perkslike tickets to local events **Questions Before You Apply?** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent communication skills (spoken and written) + Computer navigation and basic typing skills **_Eligibility Requirements_** + High school diploma or equivalent + Six or more months of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + **Required to work on site at our office in Saginaw, Michigan, for your scheduled shifts** + Able to work 24-30 hours per week and attend training + Center's hours of operation: 8:30 a.m. - 8 p.m. Monday through Friday (no weekends!) + Flexible work schedules + Must be able to stick to the schedule reliably **Why Join Our Morley Family** **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** . + Click here to view Morley's CCPA Notice for applicants in California: ******************************* . + Click here to view Morley's privacy policy: ************************************************ .
    $28k-34k yearly est. 20d ago

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