Customer Support Agent jobs at Morley Companies, Inc. - 10 jobs

About the Role Role: Full time | Remote - Ohio residents Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for. Pay Transparency This position starts at $13 per hour. What to Expect As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Why apply: * Full-time role with strong benefits * Flexibility with paid time off * Comprehensive training * Leadership development program available to help you grow your career * Supportive and knowledgeable team * Positive, empowering work environment You need: * Communication skills * Listening, basic math and typing skills * High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See Skills for Success below Tasks: * Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries * Relay detailed information to customers, managers and clients * Initiate status reports or service recovery letters to the inquirer * Route inquiries when appropriate * Educate new and existing customers and team members on relevant policies, procedures and specific benefits * Document details of each interaction in the tracking system to maintain up to date and organized records * Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day. Skills for Success Required Skills * Excellent communication skills (spoken and written; so you can clearly convey detailed information) * Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues) * Basic math skills (important for providing support surrounding payments) * Empathy, listening, organizational, quick thinking, multitasking and time management skills * Able to work in an ever-changing environment * Computer skills including Microsoft Office Eligibility Requirements * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Typing speed of 30+ words per minute (Take a free typing test!) (direct link to test: ******************* * Available to work shifts within the center's hours of operation: * Monday - Friday * 8 a.m. - 9 p.m. Eastern time * Possible Saturdays/Sundays from October through March * Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have * Experience in medical claims reimbursements or medical billing * Conversant in health insurance industry terminology * Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing * Knowledge of customer service techniques Remote Work Requirements * Ohio resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable* * Wireless, 5G and satellite connections are not supported * Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length. The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************

Engagement Specialist, Incentives & Engagement This role will play a key part in ensuring the smooth operation and continued growth of the Incentives & Engagement department by handling essential administrative tasks and assisting with creative functions. The successful candidate will reliably support team members in organizing projects that enhance customer experience, quality, and efficiency, while also conceptualizing and procuring gifts, gift experiences, and digital incentives that delight recipients and drive ROI across in-person, hybrid, virtual, and stand-alone events. The Engagement Specialist reports to the Manager, Incentives & Engagement. What you will do here: Administrative & Project Support Assist team members with scheduling, documentation, and project organization. Partner with clients and team members to analyze needs and provide creative, experiential gifting and engagement solutions. Help write and prepare compelling proposals and presentations for client review. Provide consultative support to internal teams to aid in the closing of sales. Serve as the communication link between account teams, clients, and internal departments. Conduct problem resolution process with recipients and suppliers Creative & Product Gifting Solutions Research and procure custom gifts, merchandise, awards, branded goods, apparel, and gift experiences that align with client's brand and culture. Manage and maintain gifting and experience preferred supplier database. Support the team in curating trend-forward in-person and virtual luxury gifting solutions. Stay informed on industry trends to propose fresh, impactful gifting enhancements. Administrative Logistics & Vendor Coordination Process order approvals/client agreements, vendor orders, product proofs, confirm shipping process/method. Input orders into system to track quarterly and annual gifting profit Assisting with program reconciliation and workbook/invoice clean-up (as well as invoicing and deposit processing) Maintain accurate records of orders, budgets, and invoices Develop and maintain positive supplier relationships (including start-up forms and database entry) Industry Engagement & Collaboration Professionally participate in applicable company and industry activities, events, and potential speaking engagements. Virtual Work Environment Ability to work remote and actively participate in remote based team building/meetings, and trainings. Ability to work extended hours when working on short timelines. Must be flexible to meet client needs, time zone differences and workload. What we expect: Details of these areas are shared during interviews and monthly reviews: Cultural Excellence Role Level Function Emotional Intelligence What you will bring: Minimum 3 years of buyer experience, corporate luxury gifting experience preferred Professional level of knowledge in luxury gift market, rewards, recognition, and merchandising Experience in client and vendor facing relationships Demonstrated project management skills, prioritizing and maintaining multiple projects, and track record of successful project execution Proficiency in MS Office suite of products, especially PowerPoint and Excel Ability to travel What we provide: Competitive salary Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL HEADQUARTERS:         10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone *************** *************************** M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

Our Ordering Specialists are responsible for speaking with Guests to receive their takeout or delivery orders and place those orders through our software. You get to deliver excellent service to our Guests while handling phone calls for well-known and well-established restaurant brands such as, Applebee's, California Pizza Kitchen, Habit Burger, and Chipotle Mexican Grill. We are a diverse organization, and we welcome people of all ages and backgrounds who have the willingness to learn and to deliver on our high standards of top-level customer service. Responsibilities * Accurately enter and manage guest takeout or delivery orders in the ordering platform while providing exceptional customer satisfaction. * Utilize effective communication skills to ensure a positive guest experience. * Maintain a high level of professionalism and phone etiquette in all interactions. * Meet or exceed sales and efficiency metrics. These are some of the perks of working at Synq3: * Total compensation that is competitive and rewarding. * $12.15 + bonus potential of $150/month (part-time) or $300 (full-time) * Increase your hourly rate every time you take on additional concept responsibilities * Accelerated promotion to full time based on consistent performance and scorecard metrics being met (you have full visibility to your scorecard, by the way) * Remote work from home * Work out of the comfort of your own home while feeling connected to your supervisor and your team. * Select a designated 6 -7-hour window within which you can be scheduled work. We need people between 12:00 pm to 12am CST * Benefits - Synq3 employees deserve nothing but the best! All employees are eligible for: * Paid Time Off * Cost-effective Vision and Dental coverage * Full-time employees have access to medical insurance, life insurance, flex spending accounts, short- and long-term disability. Elected benefits become active the 1st of the month following 60 days of employment Requirements: * Must have hardwired internet service connected directly from modem to computer via ethernet cable with 25+ mbps of download speed and 2+ mbps of upload speed. You will need to provide an Internet speed test as well as verification of Internet service * Must utilize a personal computer and monitors. SYNQ3 will ship equipment to you after the first week of training. * Minimum specifications required for personal computers: Processor: Intel Core i5 or higher Memory: 8 GB RAM Browser: Google Chrome Note: Chromebooks, tablets, and cell phones are not compatible and cannot be used. * You MUST have a smart device that can download an APP for multi-factor authorizations (MFA) for various log-ins for security purposes. * Provide your own noise-canceling headset. The headset must have a USB plug-in; wireless and Bluetooth are not compatible * Navigate a computer, accurately enter information, learn menus, and deliver on product knowledge * Communicate clearly over the phone * Extend excellent customer service in a friendly and polite manner * Handle multiple computer platforms and functions while maintaining a conversation with the guest * *Please note that hours will include weekends and holidays SYNQ3 is an equal opportunity employer. We value diversity at our company

Now hiring Call Center Agents with energetic and positive attitudes!! If you have standout sales experience this job is tailored for you! Full-time positions available. Hourly + Commission/Bonuses. Our Agents with their hourly rate of pay plus commissions and bonuses up to an average of $17.00 an hour. We also have 401k, Insurance, and PTO. Good work environment. Come join our team today DRESSED TO IMPRESS!! Job Summary: Provide excellent customer service. Build relationships with future members over the phone. Provide lifelong memories/experiences for future members. Essential Functions: Make 200-250 calls to future members a day. Scheduling of promotional visits to resort locations. Knowledge of resorts, company policies, and qualifications (training provided) Required Skills/Qualifications: Communication skills Strong Sales experience Following written/verbal instructions Easily learn and adapt to situations. Ability to work in a fast-paced environment. Basic computer skills a plus Required Education/Experience: High School diploma or equivalent 2-3 years of sales experience 1-2 years customer service Call centers experience a plus!

The Customer Success Specialist must work closely with the Customer Success Manager/Director to understand the client's goals and objectives and provide a return on their investment within each aspect of our services. The CSS focuses on working with the operations team to provide optimal services to the account in support of those goals. The role of the CSS will be divided between Attendee Registration services, Account SOP's and Support, and Account Training. The CSS must work effectively and efficiently with the internal support team, external clients and vendors, while complying with the corporate or pharmaceutical guidelines. On occasion, the position will require aiding the CSM/CSD on business development and/or business review tasks. The CSS will act as a knowledge base for other CSS team members on the Enterprise Solutions Team and lead regularly scheduled CSS specific calls or meetings to enhance developing skill sets, promote efficiencies and build camaraderie. What you will do here: Financial & Data Management Services Full understanding of account internal processes to include but not limited to client agreements, Change order and Purchase Order (PO) management Payment request processing Full understanding of the account quality control process to include but not limited to client QC process and resolution methodology. Notify Event Experience Managers of impending deadlines Work in conjunction with HCP reporting and Event Experience team to ensure programs are free of errors for deadlines Budget creation/management in account and M&IW systems - three phases Reconciliation management including estimated invoice and final invoice requirements On-Site budget management and reconciliation Limited & Full Program Management Services Assigned as an Attendee Experience Coordinator (as required) Compile and distribute Executive Summaries and other post-event reports (as required) Source and secure space at off-site venues and restaurants Creation/distribution of travel letters Creation/management of meeting agenda Creation of initial meeting resume based on generic meeting information System profile management (update meeting profile; manage status movement throughout life of the meeting, etc.) Research 3rd Party Vendor options and information for meetings. Provide on-site preparation assistance. These services would include but are not limited to: Badge layout/production On-Site binder preparation/production Registration packet preparation/production Pre-mailer preparation/production On-site supply preparation/shipment Ability to manage 3rd Party Vendors. Clearly & effectively communicate to each vendor the requirements and specifications, negotiate cost savings, and manage payment/reconciliation process Shipping and receiving management Account Management / Administrative Services Provide administrative assistance to M&IW Customer Success Manager/Director, Meeting Owners, Event Experience Managers as requested. These services would include but aren't limited to: Miscellaneous account projects as directed by Customer Success Manager/Director Enter new meetings into systems profile Providing back-up and overflow support as directed to Event Experience Managers due to heavy volume or out of office Management of meeting minutes during client conference calls or meetings. Post-meeting survey management Post-meeting file closure process Training and Onboarding Provide training and onboarding services to account as directed by Customer Success Manager/Director. These services would include but aren't limited to: Establishing structure to training and onboarding process Track trainings for all M&IW associates working on account Train new hire associates with basic Merck training program Congress Management (Life Science Accounts Only) Provide support services to Event Experience Managers that are aligned to congress meetings. These services would include but not limited to: Training new Event Experience Managers that are aligned to congress meetings on the specific congress process Participate in congress calls with congress provider to give details on ancillary meetings and details required by congress provider Participate in any client-specific calls as it specifically relates to congress meetings Manage ancillary meetings for every congress to ensure staffing, accommodation, and office space for staff Assist in the development of new business opportunities On-Site Services Ability to provide support services for meetings that you are requested to go on-site for. Always lead by example by acting in a professional manner Communicate meeting information and on-site requirements in an effective manner to your on-site team. Exhibit strong teamwork skills What we expect: Details of these areas are shared during interviews and monthly reviews: Cultural Excellence Role Level Function Emotional Intelligence What you will bring: College Degree or equivalent Minimum 3-5 years of experience in the meetings industry, specifically in operations Proficient in Cvent Knowledge of virtual and hybrid event options Pharma experience a plus Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Ability to deliver creative outputs in a constricted timeline while maximizing available resources Ability to travel at least 25% of the time including internationally Experience working in a virtual office environment Wide range of computer skills: Proficient in Word, Excel, and Internet/social media Database management programs (proficient in Lanyon and Cvent) Outlook (email and scheduling) What we provide: Competitive salary Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone *************** *************************** M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions

About the Role In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do * Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like * Use your computer skills to research requests and accurately record the details of your calls / contacts * Manage assigned cases from beginning to end by researching and assisting customers until case resolution * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Excellent written and verbal communication skills * Ability to navigate a computer and the web * Typing skills (minimum 25 words per minute - Click here to take a free typing test!) (direct link to test: ******************* Eligibility Requirements * High school diploma or equivalent * Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work shifts within the call center's hours of operation: * Monday through Saturday * 8 a.m. to 9 p.m. Eastern time * Must be able to stick to the schedule reliably, as some queues are time sensitive Remote Work Requirements * Michigan resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************

**About the Role** **_Role: Full time | Remote - Ohio residents_** If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed. **_Pay Transparency_** This position starts at $13 per hour. **_What to Expect_** As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: + Work from home while having regular connection with your teammates + No weekends + Paid training + Equipment provided + Benefits available + Professional development opportunities You need: + Computer, typing and phone skills + Interpersonal skills + Detail oriented + High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable + See _Skills for Success_ below Tasks: + Provide fantastic service over the phone + Use your computer skills to: + Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Computer, typing and phone skills + Can speak and type proficiently at the same time + Able to problem-solve, act as a consultant and resolve customer issues + Solid work ethic, able to meet deadlines + Excellent organizational and interpersonal skills, strong attention to detail **_Eligibility Requirements_** + High school diploma or equivalent + Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) _Schedule_ + **Training** **(requires 100% attendance):** + **First four weeks - instructor-led:** + 8 hours / day + Between 8 a.m. and 5:30 p.m. Eastern time + Monday - Friday + **Next four weeks - hands-on calls:** + Scheduled during hours of operation: + Between 8 a.m. and 8 p.m. Eastern time + Monday - Friday + **Work schedule:** + Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday - Friday + No weekends! **_Nice to Have_** + Degree in a relevant or related field + Experience in the automotive industry **_Remote Work Requirements_** + Ohio resident + Secluded and distraction-free work environment + _Required internet setup:_ + High-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and satellite connections are not supported **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************* ) **Why Join Our Morley Family** At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. **_Health & Wellness Benefits_** + Medical and prescription coverage + Dental and vision insurance + Paid time off + Associate wellness program with rewards for annual checkups + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account (FSA) + Life insurance + Company-paid short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + 24/7 online access to doctors through Teladoc + 24/7 nurse help desk + Patient advocacy with free 24/7 support for benefit questions and claims + Guidance for family, financial and estate planning (including wills) **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

**About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! **_What You'll Do_** + Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like + Use your computer skills to research requests and accurately record the details of your calls / contacts + Manage assigned cases from beginning to end by researching and assisting customers until case resolution + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent written and verbal communication skills + Ability to navigate a computer and the web + Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ******************** **_Eligibility Requirements_** + High school diploma or equivalent + Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work shifts within the call center's hours of operation: + Monday through Saturday + 8 a.m. to 9 p.m. Eastern time + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Remote Work Requirements_** + Michigan resident + Secluded and distraction-free work environment + _Required internet setup:_ + High-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and satellite connections are not supported **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************* ) **Why Join Our Morley Family** At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. **_Health & Wellness Benefits_** + Medical and prescription coverage + Dental and vision insurance + Paid time off + Associate wellness program with rewards for annual checkups + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account (FSA) + Life insurance + Company-paid short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + 24/7 online access to doctors through Teladoc + 24/7 nurse help desk + Patient advocacy with free 24/7 support for benefit questions and claims + Guidance for family, financial and estate planning (including wills) **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed. Pay Transparency This position starts at $13 per hour. What to Expect As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: * Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development opportunities You need: * Computer, typing and phone skills * Interpersonal skills * Detail oriented * High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See Skills for Success below Tasks: * Provide fantastic service over the phone * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car warranties * Escalate critical orders * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Computer, typing and phone skills * Can speak and type proficiently at the same time * Able to problem-solve, act as a consultant and resolve customer issues * Solid work ethic, able to meet deadlines * Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) Schedule * Training (requires 100% attendance): * First four weeks - instructor-led: * 8 hours / day * Between 8 a.m. and 5:30 p.m. Eastern time * Monday - Friday * Next four weeks - hands-on calls: * Scheduled during hours of operation: * Between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * Work schedule: * Able to work shifts between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * No weekends! Nice to Have * Degree in a relevant or related field * Experience in the automotive industry Remote Work Requirements * Ohio resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************