Agent jobs at Morongo Casino Resort & Spa - 700 jobs

A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.

Job Description The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.

Job Description Reservationist-The Hollywood Roosevelt The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all. Position Overview: We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel. What You'll Do Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone Assist guests with reservations, changes, and special requests with accuracy and care Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions Communicate guest needs clearly with hotel departments to ensure a seamless experience Use upselling techniques to enhance guest stays and maximize revenue Handle guest concerns calmly, professionally, and efficiently Maintain confidentiality, organization, and attention to detail in a fast-paced environment What we are looking for A passion for customer service and hospitality Strong communication skills and a professional phone presence Ability to problem-solve and manage challenging situations with confidence Attention to detail and strong organizational skills Dependability, adaptability, and a team-first mindset Customer service experience required; hospitality experience preferred Why The Hollywood Roosevelt You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences. Apply Now and join the team at The Hollywood Roosevelt!

Job Description Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet. DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies, Procedures and Safety protocols. Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers. Consistently reports to work on time prepared to perform duties of position. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance. Answers the phone. Processes reservations by mail, telephone, fax, or Internet. Processes reservations from the sales office, other hotel departments, and travel agents. Demonstrate thorough knowledge of the property, room types and room amenities. Knows the selling status, rates, and benefits of all packages and specials. Creates and maintains reservation records. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the resort's policy on guaranteed reservations and no-shows. Tracks future room availability on the basis of reservations. Assists in pre-registration activities when appropriate. Monitors advance deposit requirements. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties. CUSTOMER SERVICE: Resolves guest problems quickly, efficiently, and courteously. Maintains detailed knowledge about the hotel's services and hours of operations. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Review Customer Surveys and share results with staff. QUALIFICATIONS: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 1-2 years hospitality or customer service, preferably in hotel/reservations setting. Must be able to work holidays, weekends and evenings. Bilingual skill is a plus. Excellent phone etiquette and ability to multitask across different systems. Sales focused mindset. Ability to drive conversation and upselling. Proficient in Microsoft Word, Excel, POS and Payroll systems. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail for reservations and notes. Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus. Excellent customer service skills. Ability to understand and follow written and verbal instructions. Professional appearance and demeanor. Ability to effectively communicate with people at all levels and from various backgrounds. Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Ability to work in stressful situations. Ability to work in a constant state of alertness and in a safe manner. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs. WORK ENVIRONMENT: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces. Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.

Property Description Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences. Overview We are seeking a motivated Resort Reservations Agent to join our dynamic hospitality team. This customer service and sales position offers competitive base pay plus commission, giving you the opportunity to increase your earnings through hotel bookings, room upgrades, and personalized upselling. As a Reservations Agent, you will assist guests with hotel reservations, answering travel-related inquiries, and delivering exceptional customer service throughout the booking process. The ideal candidate is energetic, passionate about hospitality career opportunities, and has proven communication, organizational, and hotel sales skills. You must demonstrate a customer-centric attitude, exceptional attention to detail, and the ability to excel in a dynamic, high-performance hospitality environment while maintaining top-tier service standards. If you are looking for a hotel reservations or hospitality sales role with commission potential and growth opportunities, we encourage you to apply today and join a company that values performance and guest satisfaction. Qualifications High school diploma or equivalent required; additional education in hospitality, tourism, or business is a plus Previous experience in hospitality, hotel reservations, customer service, call center, or sales preferred Demonstrated ability to identify sales opportunities, upsell room types, packages, or add-ons, and meet or exceed performance goals Strong verbal and written communication skills with the ability to build rapport, influence decisions, and close bookings Proven ability to multitask, prioritize, and remain organized in a fast-paced, high-volume environment Excellent attention to detail and accuracy when handling reservations, guest information, and payment information Proficiency with basic computer applications and experience using reservation systems, CRM platforms, or property management systems (PMS) preferred Comfortable navigating multiple systems while handling calls and responding to guest inquiries Ability to work a flexible schedule, including evenings, weekends, and holidays as required Positive, professional attitude with a strong willingness to learn, grow, and succeed in a commission-based role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $18.75 - USD $18.75 /Hr.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Desk Agent SUMMARY The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa. Provide services to guests in a timely, courteous and proficient manner. Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa. QUALIFICATIONS High school or equivalent education required Minimum 2 -3 years of customer service experience in a hotel or Spa environment Working knowledge of spa services and products Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English eloquently Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PREFERRED Prior front desk experience Luxury hotel experience strongly preferred Bachelor's Degree PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. The pay scale for Spa Desk Agent is $19 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.

Full-time Description Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests in with an enthusiastic approach and helpful manner. Assist and anticipate guest needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety. Resort or Full-Service Hotel experience required. ESSENTIAL FUNCTIONS Promote an excellent personal rapport with resort guests Provide a high degree of effective guest recognition Answer all phones promptly and handle all inquiries in a courteous and professional manner. Be available to assist guests with all requests in a timely manner Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience. Review billing daily To work closely with the Bellman Department to achieve flawless guest experience Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations Follow up with Guest Services emails Issue and process Gift Cards as requested Maintain a positive and upbeat attitude approach throughout your scheduled shift. Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations. Be knowledgeable regarding our rates and packages Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times. Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments Assist guests with Concierge inquiries and follow through Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis. Be familiar with the resort surroundings and San Diego area Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals. Direct and follow up on all faxes, packages, letter, and messages Complete correspondence daily Ensure that Guest History and Profiles are kept up to date Report any problems to the manager on duty in a timely manner. Handle accurately cash out reports and balance your bank daily. Promote good inter-departmental relationships in order to assist in the daily co-ordination of services. Be aware of the Hotel's 2-way radio system and follow the radio etiquette at all times. Maintain and balance personal bank daily Complete all daily tasks in a timely manner during each shift Facilitate flexible schedules as well as weekends and holidays Attend all meetings as requested Maintain complete knowledge and comply with all Hotel and departmental policies and procedures Follow safe job practices and maintain a neat and clean work environment. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Strong customer service experience preferably in an upscale hotel or resort environment. Computer literate, knowledge of Word and Excel Ability to clearly and pleasantly communicate both written and verbally in English Ability to perform basic mathematical computations.. Ability to communicate in English with vendors, guests and staff, to their understanding. Desirable Ability to communicate in other languages. Previous experience in Hospitality. SKILLS Required Ability to provide clear and pleasant telephone communication to all callers. Ability to focus on guests needs, remaining calm and courteous. Ability to resolve problem using good judgment. Ability to prioritize and organize work assignments and follow up. Ability to focus attention on details. Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision. Ability to work cohesively with other departments as part of a team. Must be able to handle many tasks at the same time and exhibit initiative to see project through completely. Desirable To demonstrate an outgoing personality Ability to work without direct supervision PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 40 lbs. frequently and 50 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $25.00/hour, vacation, medical, 401K, tips

Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests in with an enthusiastic approach and helpful manner. Assist and anticipate guest needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety. Resort or Full-Service Hotel experience required. ESSENTIAL FUNCTIONS Promote an excellent personal rapport with resort guests Provide a high degree of effective guest recognition Answer all phones promptly and handle all inquiries in a courteous and professional manner. Be available to assist guests with all requests in a timely manner Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience. Review billing daily To work closely with the Bellman Department to achieve flawless guest experience Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations Follow up with Guest Services emails Issue and process Gift Cards as requested Maintain a positive and upbeat attitude approach throughout your scheduled shift. Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations. Be knowledgeable regarding our rates and packages Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times. Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments Assist guests with Concierge inquiries and follow through Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis. Be familiar with the resort surroundings and San Diego area Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals. Direct and follow up on all faxes, packages, letter, and messages Complete correspondence daily Ensure that Guest History and Profiles are kept up to date Report any problems to the manager on duty in a timely manner. Handle accurately cash out reports and balance your bank daily. Promote good inter-departmental relationships in order to assist in the daily co-ordination of services. Be aware of the Hotel's 2-way radio system and follow the radio etiquette at all times. Maintain and balance personal bank daily Complete all daily tasks in a timely manner during each shift Facilitate flexible schedules as well as weekends and holidays Attend all meetings as requested Maintain complete knowledge and comply with all Hotel and departmental policies and procedures Follow safe job practices and maintain a neat and clean work environment. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Strong customer service experience preferably in an upscale hotel or resort environment. Computer literate, knowledge of Word and Excel Ability to clearly and pleasantly communicate both written and verbally in English Ability to perform basic mathematical computations.. Ability to communicate in English with vendors, guests and staff, to their understanding. Desirable Ability to communicate in other languages. Previous experience in Hospitality. SKILLS Required Ability to provide clear and pleasant telephone communication to all callers. Ability to focus on guests needs, remaining calm and courteous. Ability to resolve problem using good judgment. Ability to prioritize and organize work assignments and follow up. Ability to focus attention on details. Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision. Ability to work cohesively with other departments as part of a team. Must be able to handle many tasks at the same time and exhibit initiative to see project through completely. Desirable To demonstrate an outgoing personality Ability to work without direct supervision PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 40 lbs. frequently and 50 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $25.00/hour, vacation, medical, 401K, tips

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality -the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Lead Guest Experience Agent (Lodging) assists in supervising the front desk operations and staff. This position enforces policies and procedures and establishes a positive work environment. This position may serve as the Manager on Duty in the absence of the Guest Experience Manager. We are currently looking for a: Dutch Wonderland Inn Lead Guest Experience Agent Roles & Responsibilities: Supervisory Duties: · Supervise the daily operations of the guest experience/front desk team and any other assigned departments · Lead by example, attitude, and as a representation of Dutch Wonderland's core values · Act as an approachable mentor and coach to all assigned team members · Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests · Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed · Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline · Ensure that all required meal and other breaks are being given in accordance with PA law · Assist with team scheduling and timekeeping activities Departmental Duties: · Greet and interact with guests in a warm, friendly, fun, and professional manner · Maintain a neat, clean, and professional appearance · Ensure that all guest experience team members are consistently following all policies and procedures outlined for the front desk · Assist in maintaining brand quality standards by investigating complaints and initiating corrective action · Ensure a smooth check-in and check-out process for guests · Accurately process guest payments while maintaining PCI compliance · Operate internal communication devices in an efficient and professional manner while answering and transferring calls · Quickly and expertly respond to guest issues with resolutions that may require “thinking outside the box” · Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved · Perform administrative tasks such as answering the phones, scanning, copying, typing and printing · Maintain the front desk area to maintain cleanliness and a clutter-free environment · Demonstrate a working knowledge of all services and facilities of the property · Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis · Provide guests with insightful information about other nearby parks and properties · Inform guests of events and activities that may be occurring during their visit · Promptly escalate any maintenance issues or emergencies to the appropriate authorities · Assist with operating the retail Point-of-Sale (POS) system, as needed · All other duties assigned by leadership Education and Experience: · High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered · 1+ year of previous hospitality or front desk experience required · Previous supervisory experience a plus Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: · Must be at least 18 years of age to comply with PA Child Labor Laws · Ability to work flexible schedule, including evenings, weekends, and holidays · Must have reliable transportation to and from work for your scheduled shift · Ability to comply with all uniform policies · Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner · Ability to portray a positive, outgoing, professional attitude · Ability to handle pressure and difficult situations with poise and finesse · Must possess strong written and verbal communication skills · Must possess strong attention to detail and problem-solving abilities · Ability to accurately use Point of Sale (POS) and/or other cash handling equipment · Ability to use office technology and equipment, such as PC, software, and copier · Must possess a general understanding of accounting practices and ability to compile facts and figures · Must be proficient in Microsoft Outlook, Excel, Word, and Power Point · Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: · Ability to stand in place for long periods of time · Ability to stand, walk, and remain on feet for majority of the workday · Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders · Ability to remain sedentary for extended periods of time, while using a computer · Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds Working Conditions: · This role will be based in an indoor lodging setting, predominantly at the front desk · Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions · Subject to frequent interruptions and may need to reprioritize activities · Subject to constant repetitive motion Team member benefits: Working at Dutch Wonderland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Palace Perks & Benefits: · Flexible schedule · Ability to cross-train and learn unique skills across various departments · Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off · Invitations to exclusive company-sponsored employee events throughout the season We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today! Do not miss the chance to spark your career now!

Essential Duties and Responsibilities Include: Fulfills reservation requests for guests of the resort from the following sources. Will have access to the Player Club Database. Responsibility for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities. Incoming phone calls from toll-free number ************ and local outside number ************. Reservation requests from the Global Distribution System (Internet). Reservation requests from casino hosts and other internal departments. Answer, screen, and route external and internal calls as needed. Supply information to callers regarding on-site facilities. Review bulletins to be aware of upcoming events. As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail. Assist with the entry of Group Reservations as well as various rooming lists. Cover shifts as needed to ensure the call center is properly staffed. Other duties may be assigned. This position is not limited to the duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the company's business needs. Supervisory Responsibilities: This position has no supervisory responsibilities. Requirements To perform this job successfully, the Reservationist must be able to perform each individual job duty satisfactorily. The following competencies are required: Customer Service - Fantasy Springs Resort Casino is a hospitality organization. As such, the ability to conduct business in a positive and friendly manner, both with guests and staff and in negative situations, is a requirement of the position. Education - High School diploma or general education degree (GED) is required. Communication - The Reservationist must be competent in oral and written communication and reading comprehension using the English language; bilingual ability in Spanish is a plus. Task Management - Must be able to handle multiple tasks of varying priority and deadlines simultaneously. Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Computer Skills - Proficient in Microsoft Operating System, MS Word, Excel, Outlook, ACSC, and OPERA. Physical Demands - The Reservationist is frequently required to sit, use hands to finger, handle, or feel, and speak and hear. The employee may also be required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ethics - The Reservationist must honor all applicable laws regarding discrimination prohibitions, including, but not limited to, discrimination based on race, gender, sexual preference, age, nationality, and creed. Organizational Support - Follows the organization's policies and procedures. Performs job functions in a manner consistent with the organization's goals and values. Dependability - Follows instructions and responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Work Environment: Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

Levy Sector ** PREMIUM RESERVATIONIST/ADMIN- DODGERS STADIUM **Pay Range** : $21.00 to $23.00 **We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to **75000** and search **requisition ID number** **1499504** **.** The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: *************************** Skg **Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!** **Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.** From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. **For more information on what we are about as a company, check us out by following the link below:** ********************************************** **Job Summary** **Summary:** Responsible for clerical functions and administrative support of food and beverage programs in direct relation to Premium Services Operations as well as directly supporting the Director of Premium. **Position Overview:** + Provide clerical work for all Premium Services Operations + Work well and efficiently with others. + Communicates clearly via email and phone call. + Strong time management and organizational skills + Strong interpersonal skills + Ability to work independently and in a team setting. + Act with professionalism and tact. + Ability to multi-task and adjust to business needs. + Attention to details. + Strong problem-solving skills. + Efficient knowledge of MS Office (Word, Excel, PowerPoint) **Requirements:** + Liaison between temp agency and borrowed labor. + Create and print menu tags for clubs as needed. + Print, file, and organize paperwork Keep an up-to-date filing cabinet of records. + Assist management staff in preparing confidential employment and labor relations documents, including but not limited to proposed disciplinary notices! + Seek coverage, including finding staff when employees call out on short notice, based on seniority. + Check daily for employee absences via email and phone call. Log and update management accordingly. + Create and send office orders as needed. + Responsible for upkeep of Premium Office + Inform management of proper credentials per homestand + Organize and keep track of uniform inventory. + Maintain job and promotion postings for union employees. + Prepare meeting agendas, attend meetings and record minutes. + Providing real-time scheduling support by booking appointments and preventing conflicts. + Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. + Screening phone calls and routing callers to the appropriate party. + Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. + Maintain polite and professional communication via phone, e-mail, and mail. + Anticipate the needs of others in order to ensure their seamless and positive experience. + Serve as the main point of contact for all POS related task (Updating menu items and prices accordingly, Menu boards) + Directly provide support to the Director of Premium Operations, suppling reports, completing task and any other duties assigned. + Performs other duties as assigned. **Apply to Levy today!** _Levy is a member of Compass Group USA_ Click here to Learn More about the Compass Story (************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Associates of Levy are offered many fantastic benefits.** + Instapay (early access to your wages) and high interest savings both through the EVEN app + Associate Shopping Program + Health and Wellness Program + Discount Marketplace + Employee Assistance Program For positions in Washington State, Maryland, or to be performed Remotely, click here (**************************************************************************************** or copy/paste the link below for paid time off benefits information. ***************************************************************************************

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $17.50, depending on experience and qualifications.

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. Job Specifications: Starting Wage: $20.00/hr - $21.78/hr Employment Type: Winter Seasonal 2025/2026 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be able to provide detailed information for all Ski & Ride School products with 100% accuracy Efficiently and accurately process ski & ride school reservations, changes and cancellations Make suitable product recommendations to meet guest needs and business objectives Handle high volumes of customer interaction while delivering exceptional service Communicate clearly and concisely with guests to set appropriate lesson expectations Assist with processing lessons and lesson check-in at Heavenly's base locations Perform other duties as required Job Requirements: Strong communication, both verbal and written Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Able to work on the phone and computer for long periods of time Prior knowledge of computer basics Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required Preferred Qualifications High school diploma or GED Point of sales experience Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts A second language is a plus Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: Resort Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511486 Reference Date: 09/08/2025 Job Code Function: Reservations

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar-each experience a celebration of the region's flavors and spirit. For more information: auberge.com/solage Follow Solage on Facebook and Instagram @SolageAuberge Job Description Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio. Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. Maintaining complete knowledge of the resorts and other information including the following: All resort facilities/services offered and hours of operation All accommodations, layout, décor, attributes and locations All studio rates, special packages and promotions All spa treatments and offerings, their benefits and costs Daily stats, including availability Entertainment/special events scheduled on property and in the area Directions to the resort from airports and other major landmarks General info, descriptions and directions for local services, restaurants, wineries and points of interests. Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings. The starting pay rate for this position is $17.00 per hour plus incentive. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. Ability to create professional business letter correspondence. Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) Monitor and analyze room inventories to maximize Answer the telephones promptly using appropriate greeting Handle general inquiries regarding Agua Caliente properties Evaluates casino player activity in order to make comp decisions for room reservations. Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system May perform clerical duties such as typing and proofreading. Operates paging system to call individuals on the casino to the phone. Provide excellent guest service to both guest and internal staff. Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. Answering, screening, and forwarding calls in a professional and courteous manner Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. Solves guest challenges, stay opportunities, and general guest hospitality inquiries. Provides prompt and accurate information regarding events, promotions, and entertainment. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. Ability to remain calm and alert, especially during emergency situations. Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High School Diploma, GED, or equivalent combination of education and experience Ability to quickly and accurately write messages on a computer Prior experience with paging systems desirable Prior experience working in a call center desirable Must be able to communicate in English. Must be proficient with computers and Microsoft Office Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) * Monitor and analyze room inventories to maximize * Answer the telephones promptly using appropriate greeting * Handle general inquiries regarding Agua Caliente properties * Evaluates casino player activity in order to make comp decisions for room reservations. * Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system * May perform clerical duties such as typing and proofreading. * Operates paging system to call individuals on the casino to the phone. * Provide excellent guest service to both guest and internal staff. * Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. * Answering, screening, and forwarding calls in a professional and courteous manner * Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. * Solves guest challenges, stay opportunities, and general guest hospitality inquiries. * Provides prompt and accurate information regarding events, promotions, and entertainment. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. * Ability to remain calm and alert, especially during emergency situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None