Agent jobs at Morongo Casino Resort & Spa

Additional InformationPart Time Job Number25195226 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management Pay Range: $23.62-$23.62 per hour POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. SUMMARY The Central Reservations Agent serves as the voice of the hotel when guests first call to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence Understanding the selling strategy for the hotel by knowing the status of room inventory and following it Processing rooming lists accurately as well as all changes and cancellations for group reservations Controlling and blocking rooms as well as pre-blocks for special groups Ensuring that all reservations transferred to PMS or front office system are accurate Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests Ability to perform other duties as required QUALIFICATIONS High school Diploma or equivalent required Minimum of two (2) years' experience in a customer service role required Previous experience working in an upscale/luxury hotel preferred Excellent telephone etiquette and verbal and written communication skills required Knowledge of Microsoft Office products such as Word, Excel, and Outlook required Enjoy interacting with people in a fast-paced environment Excellent organizational and time management skills Must possess a positive attitude Must be willing to participate in a learning environment Must be able to quickly adapt to effectively using new software products Must be dependable and available to work a flexible schedule (weekends, nights and/or holidays) based on business demands PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Reservations Agent SUMMARY The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence Understanding the selling strategy for the hotel by knowing the status of room inventory and following it Processing rooming lists accurately as well as all changes and cancellations for group reservations Preparing group guest lists prior to arrival Controlling and blocking rooms as well as pre-blocks for special groups Ensuring that all reservations transferred to PMS or front office system are accurate Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests QUALIFICATIONS High school Diploma or equivalent required Minimum of two (2) years' experience in a customer service role required Previous experience working in an upscale hotel preferred Excellent telephone etiquette and verbal and written communication skills required Knowledge of Microsoft Office products such as Word, Excel, and Outlook required PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. The pay scale for Reservations Agent is $22.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Reservations Agent SUMMARY The F&B Reservations Agent is responsible for managing and coordinating restaurant reservations to ensure an exceptional guest experience. This role involves handling incoming calls, emails, and online booking requests, maintaining accurate reservation records, and collaborating with the F&B team to optimize seating and service flow. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards Accurately inputting and organizing Restaurant reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence Handle all incoming reservation requests via phone, email, and online platforms promptly and professionally. Confirm, modify, and cancel reservations as needed. Maintain accurate records in the reservation system. Offer recommendations and upsell special dining experiences when appropriate. Assist with special requests such as dietary requirements, celebrations, and group bookings. QUALIFICATIONS High school Diploma or equivalent required Minimum of two (2) years' experience in a customer service role required Previous experience working in an upscale hotel preferred Excellent telephone etiquette and verbal and written communication skills required Knowledge of Microsoft Office products such as Word, Excel, and Outlook required PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. The pay scale for F&B Reservations Agent is $22.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Food & Beverage Reservations Agent SUMMARY We are seeking a detail-oriented and customer-focused Food & Beverage Reservations Agent to join our team. This role is responsible for managing reservations for our dining outlets, ensuring a seamless guest experience from booking to arrival. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Accommodating in-house guest requests, ensuring a high level of guest satisfaction Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence up-selling and yield management techniques per company policy Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests Handle incoming reservation requests via phone, email, and online platforms. Maintain accurate records of all reservations using the property's reservation system. Coordinate with restaurant managers and hosts to ensure proper table allocation and guest preferences are met. Provide guests with information about dining options, menus, special events, and promotions. Confirm, modify, or cancel reservations as requested by guests. Monitor reservation trends and assist in optimizing seating capacity and revenue. QUALIFICATIONS High school Diploma or equivalent required Minimum of two (2) years' experience in a customer service role required Previous experience working in an upscale hotel preferred Excellent telephone etiquette and verbal and written communication skills required Knowledge of Microsoft Office products such as Word, Excel, and Outlook required PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. The pay scale for F&B Reservations Agent is $22.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS What is in it for you: * Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe. * We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH Job Description * Consistently offer professional, friendly and engaging service * Book and enter room reservation requests using the Property Management System * Enter and/or Update group lists as required, while ensuring accuracy * VIP reach-out to guests booking high-rated suites * Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office * Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions * Present up-sell opportunities and recommend hotel facilities, based on guest interests * Liaise with Sales and other departments as required * Answer telephone and email inquiries in a timely manner * Assist guests regarding hotel facilities in an informative and helpful way * Follow department policies, procedures and service standards * Follow all safety policies * Other duties as assigned Qualifications * Previous customer related experience required * Knowledge of Opera an asset * Previous Property Manager System experience preferred * Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel * Must be able to type 50 words per minute * Strong attention to detail * Strong interpersonal and problem-solving abilities * Highly responsible & reliable * Ability to work well under pressure in a fast-paced environment * Ability to work cohesively as part of a team * Ability to focus attention on guest needs; remaining calm & courteous at all times * Physical Aspects of Position (include but are not limited to): * Frequent sitting throughout shift * Occasional kneeling, pushing, pulling, lifting, walking and standing * Occasional ascending or descending ladders, stairs and ramps Additional Information Hourly Rate: $35.06 Visa: Must be able to provide proof of eligibility to work in the United States Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D

Job Description Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet. DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies, Procedures and Safety protocols. Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers. Consistently reports to work on time prepared to perform duties of position. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance. Answers the phone. Processes reservations by mail, telephone, fax, or Internet. Processes reservations from the sales office, other hotel departments, and travel agents. Demonstrate thorough knowledge of the property, room types and room amenities. Knows the selling status, rates, and benefits of all packages and specials. Creates and maintains reservation records. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the resort's policy on guaranteed reservations and no-shows. Tracks future room availability on the basis of reservations. Assists in pre-registration activities when appropriate. Monitors advance deposit requirements. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties. CUSTOMER SERVICE: Resolves guest problems quickly, efficiently, and courteously. Maintains detailed knowledge about the hotel's services and hours of operations. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Review Customer Surveys and share results with staff. QUALIFICATIONS: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 1-2 years hospitality or customer service, preferably in hotel/reservations setting. Must be able to work holidays, weekends and evenings. Bilingual skill is a plus. Excellent phone etiquette and ability to multitask across different systems. Sales focused mindset. Ability to drive conversation and upselling. Proficient in Microsoft Word, Excel, POS and Payroll systems. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail for reservations and notes. Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus. Excellent customer service skills. Ability to understand and follow written and verbal instructions. Professional appearance and demeanor. Ability to effectively communicate with people at all levels and from various backgrounds. Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Ability to work in stressful situations. Ability to work in a constant state of alertness and in a safe manner. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs. WORK ENVIRONMENT: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces. Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.

Job Details Entry Newport Beach, CA Full Time $21.60 - $21.60 Hourly Any Hospitality - HotelResponsibilities Represents the hotel to the guests throughout all stages of the guest's stay. Assists with a guest's reservation status and identifies how long the guest will stay. Helps guest's completely new reservations and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and collects all necessary guest information to prepare for arrival. Communicates with the Front Desk team effectively to provide a one-of-a-kind experience for our guests. Adheres to Forbes standards from arrival to departure to inspire our customers to return. Duties & Responsibilities Primary Responsibilities/Essential Functions: Provides a warm and welcoming greeting to guests over the phone. Answers any questions pertaining to potential reservation options or inquiries about the resort. Develops a meaningful relationship with each customer over the phone while consistently providing a memorable experience. Collects all information from guests when creating future bookings: name, address, contact information, credit card email, etc.-initiates 1 st night's room and tax deposit at time of booking. Responsible for understanding cancellation policies and charging/refunding guests based on these policies when submitting a cancellation request. Manages all NAVIS leads to be sure potential bookings are maximized. Manages all 3 rd party communication-guests requests through Booking.com, Expedia, etc. and notates reservations to prepare for a successful arrival experience. Creates Restaurant and Event reservations through OpenTable and Excel spreadsheets created by the Reservations Lead. Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs. Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork. Ensures all reservations have a valid method of payment and deposits are charged. Reaches out to guests to collect a new valid of payment should the current method of payment be failing. Reviews incoming arrivals and ensures that all requests have been address (ex. Blocking requested room types, adding traces for preferences, updating profile notes, etc.) Confirm all qualifying reservations have required forms on file (ex. Member Authorization form, Letter of Introduction, Friends and Family paperwork) Issue credit card authorization forms via Sertifi and collect payment by charging the Sertifi card and posting balance to guest reservation. Reviews reservations created the day before; ensuring valid method of payment, requests have been addressed and ancillary package add-ons have been added to the guest reservation. Review OTA extranets to confirm all reservations have integrated to Opera. Reply to any guest communication via OTA channels. Review waitlist reservations and reach out as inventory permits. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/Supportive Functions: May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assist with related reservations. Improves job knowledge by attending training sessions as instructed. Contributes to guest services and hotel success by welcoming related, different, and new requests. Helps others accomplish job results. Remains aware of guest satisfaction scores and works toward increasing overall guest satisfaction. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Qualifications Qualifications (relevant experience, education, and training): Guest service or customer service experience desired. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division. Requires basic computer skills to enter data, read, and interpret information. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus. Able to work independently with minimal guidance and as part of a team. May be required to possess a Food Handler's certificate if assigned to the night shift. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. Completes all required training as scheduled. Must maintain a clean appearance and professional demeanor. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests. Exerts up to 70 pounds of force occasionally when moving luggage. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $17.50, depending on experience and qualifications.

**Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). **Employee Benefits** - Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons - MORE employee discounts on lodging, food, gear, and mountain shuttles - 401(k) Retirement Plan - Employee Assistance Program - Excellent training and professional development - Referral Program To Learn More, please review the Benefits Eligibility Summary (****************************************************************************** **Job Summary:** The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. **Job Specifications:** + Starting Wage: $20.00/hr - $21.78/hr + Employment Type: Winter Seasonal 2025/2026 + Shift Type: Full Time and Part Time hours available + Minimum Age: At least 18 years of age + Housing Availability: No **Job Responsibilities:** + Be able to provide detailed information for all Ski & Ride School products with 100% accuracy + Efficiently and accurately process ski & ride school reservations, changes and cancellations + Make suitable product recommendations to meet guest needs and business objectives + Handle high volumes of customer interaction while delivering exceptional service + Communicate clearly and concisely with guests to set appropriate lesson expectations + Assist with processing lessons and lesson check-in at Heavenly's base locations + Perform other duties as required **Job Requirements:** + Strong communication, both verbal and written + Great active listening skills + Exceptional interpersonal and rapport building skills + A patient and empathetic attitude + Able to work on the phone and computer for long periods of time + Prior knowledge of computer basics + Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required **Preferred Qualifications** + High school diploma or GED + Point of sales experience + Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts + A second language is a plus + Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: + Resort Activities + Retail Rental operations + Food and Beverage Support + Ticket sales or scanning + Lift Operations + Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. _Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._ _Requisition ID 511486_ _Reference Date: 09/08/2025_ _Job Code Function: Reservations_

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits * Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons * MORE employee discounts on lodging, food, gear, and mountain shuttles * 401(k) Retirement Plan * Employee Assistance Program * Excellent training and professional development * Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. Job Specifications: * Starting Wage: $20.00/hr - $21.78/hr * Employment Type: Winter Seasonal 2025/2026 * Shift Type: Full Time and Part Time hours available * Minimum Age: At least 18 years of age * Housing Availability: No Job Responsibilities: * Be able to provide detailed information for all Ski & Ride School products with 100% accuracy * Efficiently and accurately process ski & ride school reservations, changes and cancellations * Make suitable product recommendations to meet guest needs and business objectives * Handle high volumes of customer interaction while delivering exceptional service * Communicate clearly and concisely with guests to set appropriate lesson expectations * Assist with processing lessons and lesson check-in at Heavenly's base locations * Perform other duties as required Job Requirements: * Strong communication, both verbal and written * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Able to work on the phone and computer for long periods of time * Prior knowledge of computer basics * Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required Preferred Qualifications * High school diploma or GED * Point of sales experience * Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts * A second language is a plus * Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: * Resort Activities * Retail Rental operations * Food and Beverage Support * Ticket sales or scanning * Lift Operations * Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511486 Reference Date: 09/08/2025 Job Code Function: Reservations

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts. Job Specifications: Starting Wage: $20.00/hr - $21.78/hr Employment Type: Winter Seasonal 2025/2026 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be able to provide detailed information for all Ski & Ride School products with 100% accuracy Efficiently and accurately process ski & ride school reservations, changes and cancellations Make suitable product recommendations to meet guest needs and business objectives Handle high volumes of customer interaction while delivering exceptional service Communicate clearly and concisely with guests to set appropriate lesson expectations Assist with processing lessons and lesson check-in at Heavenly's base locations Perform other duties as required Job Requirements: Strong communication, both verbal and written Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Able to work on the phone and computer for long periods of time Prior knowledge of computer basics Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required Preferred Qualifications High school diploma or GED Point of sales experience Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts A second language is a plus Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following: Resort Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511486 Reference Date: 09/08/2025 Job Code Function: Reservations

Job Description NorthStar Memorial Group is seeking a Call Center Service Agent at Greenwood Memorial Park and Mortuary in San Diego. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence. Responsibilities Answer incoming calls and route them to the correct department Handle customer inquiries, complaints, and issues Provide pricing to client families and schedule appointments Management of the service/appointment calendar Walking families through the next steps after a passing has occurred Qualifications 1+ years of experience in a customer service environment High School Diploma or equivalent Excellent communication and customer service skills Basic computer knowledge (Windows, MS Word, MS Excel, internet) Compensation $21.00- $23.00 /hr. Benefits Medical, Dental, and Vision Insurance Health Savings Account (HSA) Life Insurance 401(k) with Employer Matching We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status

As a Resort Reservationist, you'll be the communication hub for everything our guests need to know, from lift tickets and ski school options to season passes and day to day resort operations. This role requires a strong focus on customer service and the ability to manage high call/email volumes while maintaining attention to detail and professionalism. We are hiring 1 part-time and 1 full-time Resort Reservationist. Why Sugar Bowl? Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like. Who you are * Strong verbal and written communication skills with a professional and approachable demeanor. * Ability to handle high call/email volumes, particularly during peak season, while maintaining accuracy and composure. * Basic computer skills, with experience in Microsoft Office, point of sale systems, and CMS software preferred. * Experience in handling email communications with a focus on clarity and professionalism. * Willingness to work flexible hours, including weekends and holidays, during the ski season. What you will do * Serve as the primary voice for Sugar Bowl Ski Resort, responding to guest inquiries about ski packages, lessons, rentals, and resort amenities. * Assist guests in purchasing the right product and upsell and cross-sell resort products and services to enhance the guest experience. * Provide up-to-date information on resort operations, including lift status, weather conditions, and events. * Address guest concerns and questions in a professional and timely manner, escalating issues when necessary. * Process phone orders for tickets, passes, and other resort services to ensure a smooth guest experience. * Use Podio to document call volume and track guest interactions, ensuring accurate records are maintained. * Manage email inquiries, responding promptly and providing thorough information. * Work closely with the Call Center Lead and Guest Services Director to meet KPIs and department goals. * Stay informed about current promotions, special offers, and operational updates to provide accurate and timely information to guests Winter Benefits * Employer sponsored 401k plan after 1000hrs (and 1-yr) * Excellent professional and training development * Free ski and tubing passes for employees * Free ski passes for dependents * 50% off food at our cafeterias * Free group ski and snowboard lessons for employees * Employee discounted lift tickets for family and friends * Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective * Hotel discounts * Employee ski reciprocal programs Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar-each experience a celebration of the region's flavors and spirit. For more information: auberge.com/solage Follow Solage on Facebook and Instagram @SolageAuberge Job Description Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio. * Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. * Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. * Maintaining complete knowledge of the resorts and other information including the following: * All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments and offerings, their benefits and costs * Daily stats, including availability * Entertainment/special events scheduled on property and in the area * Directions to the resort from airports and other major landmarks * General info, descriptions and directions for local services, restaurants, wineries and points of interests. * Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. * Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. * Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings. The starting pay rate for this position is $17.00 per hour plus incentive. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications * Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. * Ability to create professional business letter correspondence. * Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. * Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) * Monitor and analyze room inventories to maximize * Answer the telephones promptly using appropriate greeting * Handle general inquiries regarding Agua Caliente properties * Evaluates casino player activity in order to make comp decisions for room reservations. * Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system * May perform clerical duties such as typing and proofreading. * Operates paging system to call individuals on the casino to the phone. * Provide excellent guest service to both guest and internal staff. * Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. * Answering, screening, and forwarding calls in a professional and courteous manner * Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. * Solves guest challenges, stay opportunities, and general guest hospitality inquiries. * Provides prompt and accurate information regarding events, promotions, and entertainment. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. * Ability to remain calm and alert, especially during emergency situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience * High School Diploma, GED, or equivalent combination of education and experience * Ability to quickly and accurately write messages on a computer * Prior experience with paging systems desirable * Prior experience working in a call center desirable * Must be able to communicate in English. * Must be proficient with computers and Microsoft Office * Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Agua Caliente Rancho Mirage - Rancho Mirage, CA Full Time Customer ServiceDescription Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) Monitor and analyze room inventories to maximize Answer the telephones promptly using appropriate greeting Handle general inquiries regarding Agua Caliente properties Evaluates casino player activity in order to make comp decisions for room reservations. Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system May perform clerical duties such as typing and proofreading. Operates paging system to call individuals on the casino to the phone. Provide excellent guest service to both guest and internal staff. Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. Answering, screening, and forwarding calls in a professional and courteous manner Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. Solves guest challenges, stay opportunities, and general guest hospitality inquiries. Provides prompt and accurate information regarding events, promotions, and entertainment. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. Ability to remain calm and alert, especially during emergency situations. Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High School Diploma, GED, or equivalent combination of education and experience Ability to quickly and accurately write messages on a computer Prior experience with paging systems desirable Prior experience working in a call center desirable Must be able to communicate in English. Must be proficient with computers and Microsoft Office Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Rancho Mirage, CA Full Time Customer ServiceDescription Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) Monitor and analyze room inventories to maximize Answer the telephones promptly using appropriate greeting Handle general inquiries regarding Agua Caliente properties Evaluates casino player activity in order to make comp decisions for room reservations. Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system May perform clerical duties such as typing and proofreading. Operates paging system to call individuals on the casino to the phone. Provide excellent guest service to both guest and internal staff. Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. Answering, screening, and forwarding calls in a professional and courteous manner Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. Solves guest challenges, stay opportunities, and general guest hospitality inquiries. Provides prompt and accurate information regarding events, promotions, and entertainment. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. Ability to remain calm and alert, especially during emergency situations. Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High School Diploma, GED, or equivalent combination of education and experience Ability to quickly and accurately write messages on a computer Prior experience with paging systems desirable Prior experience working in a call center desirable Must be able to communicate in English. Must be proficient with computers and Microsoft Office Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.