How to hire a mortgage assistant

How to hire a mortgage assistant, step by step

Here's a step-by-step mortgage assistant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a mortgage assistant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new mortgage assistant
• Step 8: Go through the hiring process checklist

What does a mortgage assistant do?

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1. Identify your hiring needs

   Before you start hiring a mortgage assistant, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A mortgage assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, mortgage assistants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents mortgage assistant salaries for various positions.

   Type of Mortgage Assistant	Description	Hourly rate
   Mortgage Assistant	Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.	$12-20
   Loan Processor	A loan processor is responsible for assisting customers with their loan requests, ensuring their eligibility, and choosing the best loan options for their needs. Loan processors carefully review loan application documents and prepare loan proposals for underwriting, analyzing the applicant's financial status and credit scores, processing repayment plans, and adhering to banking and financial regulations... Show more	$13-24
   Transaction Coordinator	A transaction coordinator is responsible for performing administrative and clerical duties for the clients regarding their real estate contracts and transactions. Transaction coordinators sometimes do fieldwork to inspect the property area, write findings reports, perform cost and expenses analysis, and inform the clients of required documentation... Show more	$14-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Mortgage Loans
   • Loan Applications
   • Origination
   • Excellent Organizational
   • Customer Service
   • Originator
   • Outbound Calls
   • Escrow
   • Loan Closings
   • RESPA
   • Credit Reports
   • Processing Loans
   • Inbound Calls

   Check all skills

   Responsibilities:

   • Review HUD-1 for accuracy and to make sure it is within the RESPA guidelines. ''
   • Re-Disclose file per RESPA guidelines when require.
   • Well verse in first and second mortgage options and reverse mortgages with FHA.
   • Prepare HMDA data for deny and withdrawn loans to be submit to compliance officer for audit
   • Perform moderately complex loan calculations, satisfy underwriters' conditions, review HUD1, prepare files for HMDA.
   • Conduct research on mortgage documents such as HUD, title, homeowner s insurance policy, and flood policy.

   More mortgage assistant duties

3. Make a budget

   Including a salary range in your mortgage assistant job description helps attract top candidates to the position. A mortgage assistant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a mortgage assistant in Florida may be lower than in West Virginia, and an entry-level mortgage assistant usually earns less than a senior-level mortgage assistant. Additionally, a mortgage assistant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average mortgage assistant salary

   $16.33hourly

   $33,961 yearly

   ---

   Entry-level mortgage assistant salary

   $26,000 yearly salary

   Updated December 18, 2025

   Average mortgage assistant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Maryland	$38,349	$18
   2	Colorado	$37,828	$18
   3	California	$37,348	$18
   4	New York	$35,625	$17
   5	Washington	$34,682	$17
   6	Illinois	$34,008	$16
   7	Arizona	$33,762	$16
   8	Minnesota	$33,438	$16
   9	North Dakota	$31,858	$15
   10	Texas	$31,261	$15
   11	Iowa	$29,340	$14
   12	Michigan	$29,214	$14
   13	Alaska	$29,190	$14
   14	Louisiana	$28,444	$14
   15	Virginia	$27,400	$13
   16	Florida	$26,864	$13
   17	Missouri	$25,231	$12
   18	Alabama	$24,106	$12

   Average mortgage assistant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	DFCU Financial	$39,867	$19.17
   2	Finance of America	$39,753	$19.11	1
   3	MUFG EMEA	$38,690	$18.60
   4	BNP Paribas	$38,606	$18.56
   5	Alaska USA	$38,582	$18.55
   6	Wells Fargo	$38,229	$18.38	54
   7	Aerotek	$34,472	$16.57
   8	Randstad North America, Inc.	$34,470	$16.57	6
   9	Adecco	$33,806	$16.25	1
   10	Main Street Savings Bank	$33,649	$16.18
   11	Pelican State Credit Union	$33,465	$16.09
   12	Robert Half	$33,384	$16.05	9
   13	Community Bank, N.A.	$31,449	$15.12
   14	R.M. Schulte & Associates	$30,864	$14.84

4. Writing a mortgage assistant job description

   A mortgage assistant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a mortgage assistant job description:

   Mortgage assistant job description example

   **Do you want your voice heard and your actions to count?**
   
   Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
   
   With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
   
   Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
   
   This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.
   
   **Job Summary:**
   
   Reporting to Underwriter 1, the Mortgage Assistance Group Specialist is responsible for acting as single point of contact for the Bank consumers who have been identified as meeting criteria for Mortgage Assistance Group inclusion for Loss Mitigation or Foreclosure processes. Effectively manage complex relationships with internal and external customers of the bank, while adhering to all state and federal guidelines, such as the Fair Debt Collections Practice Act (FDCPA).
   
   Have a thorough understanding of the Bank's Loss Mitigation solutions and demonstrate that understanding to the consumer in a professional and collaborative manner. Partner with associated departments and business units to achieve the appropriate solution in a timely and professional manner. Demonstrate a professional level understanding of time management and adherence to department and bank standards surrounding consumer contact. Duties will include, but not be limited to, use of phones and letters in making contact with consumers, managing assigned calling queues in accordance with departmental and bank standards and ensuring that Regulatory requirements, such as California SB1137 or Washington HB1362, are strictly complied with.
   
   Have a thorough working knowledge of departmental policies and procedures, as well as credit bureaus and other credit related reports. Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of related bankruptcy laws.
   
   **Major Responsibilities** :
   
   70% - Act as single point of contact for consumers in all stages of Loss Mitigation or Foreclosure process on Residential or Real Property loans of all types. Effectively demonstrate a professional level of competency in all stages of Loss Mitigation and Foreclosure processes and requirements for all states in which the Bank holds collateral. Obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans, as well as formal Loss Mitigation plans, such as modifications.
   
   30% - Effectively manage work queues, keeping them up to date and appropriately documenting in the systems of record all consumer contact, requests for activity from other business units and next steps in Loss Litigation or Foreclosure processes. Appropriately communicate such information to affected parties, including the consumer, in a clear and collaborative manner. Clearly demonstrate an understanding of all individual, unit and department performance objectives and partner with the Mortgage Assistance Group team and with the leadership of this team to achieve these goals.
   
   **Qualifications:**
   
   + Requires advanced reading, spelling and math skills.
   
   + Requires professional level written communication skills and oral negotiation skills.
   
   + Working knowledge of MSP software, phone and Noble dialer platform experience is preferred.
   
   + Knowledge of the Bank proprietary software
   
   + 10 key by sight, typing 40-50 wpm and basic
   
   + PC and mainframe skills
   
   + Requires a high school diploma (or G.E.D.)
   
   + 2 to 4 years experience in mortgage related collections activities.
   
   The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
   
   We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
   
   \#LI-Remote

   Copy this example

   

5. Post your job

   There are a few common ways to find mortgage assistants for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your mortgage assistant job on Zippia to find and recruit mortgage assistant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting mortgage assistants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new mortgage assistant

   Once you've decided on a perfect mortgage assistant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new mortgage assistant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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