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Mortgage counselor skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Thomas Dearden Ph.D.,
Kacie Blalock Ph.D.
Below we've compiled a list of the most critical mortgage counselor skills. We ranked the top skills for mortgage counselors based on the percentage of resumes they appeared on. For example, 12.1% of mortgage counselor resumes contained mortgage loans as a skill. Continue reading to find out what skills a mortgage counselor needs to be successful in the workplace.

15 mortgage counselor skills for your resume and career

1. Mortgage Loans

Here's how mortgage counselors use mortgage loans:
  • Maintained current status and/or closure with individual mortgage loans that assumed delinquent status with our finance corporation.
  • Conducted preliminary investigative research of fraudulently obtained mortgage loans.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mortgage counselors use customer service:
  • Bring delinquent accounts to resolution while providing excellent customer service and achieving a quality score.
  • Provide exceptional customer service to external and internal customers.

3. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how mortgage counselors use foreclosure:
  • Postpone foreclosure sales through discussions with external law firms and internal foreclosure department.
  • Created client budgets and educated individuals regarding all available foreclosure alternatives.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how mortgage counselors use outbound calls:
  • Make outbound calls to work with customers towards payment resolutions.
  • Answer inbound calls and make outbound calls to homeowners nationwide.

5. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how mortgage counselors use fha:
  • Specialized in FHA, VA Government Loans ; Conventional, Conforming/Non-Conforming, Jumbo
  • Issue Reverse Mortgage certificates through FHA connection.

6. Va

Virtual assistants are the professionals who provide assistance for businesses virtually from remote areas. These individuals are hired by online businesses to perform management and administrative tasks of the company such as marketing, bookkeeping, and many other services. with virtual assistants, businesses can exist and work virtually without any need for a physical office.

Here's how mortgage counselors use va:
  • Contacted Conventional/FHA/and VA mortgage holders regarding refinancing their home loans.
  • Created effective and streamlined procedures for position Served as liaison with VA regional offices for entire East coast.

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7. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how mortgage counselors use loan applications:
  • Completed underwriting of customer's loan application for approval or denial decision.
  • Coordinate with lenders, real estate agents, home inspectors, and attorneys to obtain loan application approval.

8. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how mortgage counselors use credit reports:
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports as well as underwriting loans.
  • Provided information to consumers on how to improve and dispute information on their credit reports.

9. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how mortgage counselors use debt repayment:
  • Arranged for debt repayment or established repayment schedules after analyzing customers' financial situations.
  • Prepared written summaries of budget recommendations and debt repayment calculations.

10. Payment Arrangements

Here's how mortgage counselors use payment arrangements:
  • Collected and reconciled debt via payment arrangements and settlements.
  • Negotiated payment arrangements; took financial information.

11. Inbound Calls

Here's how mortgage counselors use inbound calls:
  • Received Inbound calls assisting customers with refinancing mortgages.
  • Cultivated business through a variety of resources, including direct marketing, inbound calls, and weekly radio shows.

12. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how mortgage counselors use delinquent accounts:
  • Maintained and executed bank's loan collection policies by collecting delinquent accounts through telephone, written correspondences and/or personal interviews.
  • Negotiated repayment schedules and/or settlements for delinquent accounts.

13. Fannie MAE

Here's how mortgage counselors use fannie mae:
  • Advocated successfully for client's rights and worked closely with Department of Justice, Fannie Mae, Freddie Mac and HUD.
  • Advance knowledge of Fannie Mae conforming, non-conforming and portfolio products.

14. Lieu

Lieu is a word that means in place of, on behalf of, or instead of. That is something that substitutes or replaces another thing. It is used as a synonym for the word "in place of" in a sentence.

Here's how mortgage counselors use lieu:
  • Assess loans for Short Sales, Loan Modifications, Deed in Lieu s and Liquidation Options.
  • Reviewed foreclosure portfolio Reviewed Repayment plans, Short Sales Modifications and Deed in lieu of Foreclosure and Forbearance plans

15. RESPA

Here's how mortgage counselors use respa:
  • Project Manager for incorporating new technology and governmental regulatory requirements such as RESPA and AIR/HVCC into the mortgage processing area.
  • Compiled individual financial data utilizing the tracking system that monitors RESPA required turnaround time.
top-skills

What skills help Mortgage Counselors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young mortgage counselors need?

Dr. Thomas Dearden Ph.D.Dr. Thomas Dearden Ph.D. LinkedIn profile

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What soft skills should all mortgage counselors possess?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

Soft skills that are essential for counselors include emotional intelligence, empathy, multicultural competency, interpersonal abilities, and authenticity.

What hard/technical skills are most important for mortgage counselors?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.
Do you want to know more?
Read more about what experts have to say about mortgage counselor

List of mortgage counselor skills to add to your resume

Mortgage counselor skills

The most important skills for a mortgage counselor resume and required skills for a mortgage counselor to have include:

  • Mortgage Loans
  • Customer Service
  • Foreclosure
  • Outbound Calls
  • FHA
  • Va
  • Loan Applications
  • Credit Reports
  • Debt Repayment
  • Payment Arrangements
  • Inbound Calls
  • Delinquent Accounts
  • Fannie MAE
  • Lieu
  • RESPA
  • Loan Documentation
  • HUD
  • Investor Guidelines
  • Past Due Accounts
  • Customer Accounts
  • Payment Options
  • Loan Programs
  • Credit History
  • Assess Client
  • Loan Products
  • Mortgage Payments
  • Financial Analysis
  • Customer Complaints
  • FDCPA
  • Mortgage Applications
  • Buying Process
  • Reverse Mortgages

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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