Mortgage originator job description

This is a full time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.

TRAVEL:

Travel using personal vehicle, occasional overnight travel. Valid driver’s license required.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace ; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
• Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside conditions. The employee is occasionally exposed to a variety of extreme working conditions, such as construction sites. The noise level in the work environment or at certain sites can be loud.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Proactively solicits new residential mortgage business and promotes RFCU mortgage products to meet established loan quality and production goals. In this on-going sales role, continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities (i.e. Real Estate professionals, Builders, professional and personal contacts and is enhanced by regular participation in business related development opportunities).

Responds to customer inquiries and referrals that are generated from both their own contacts and from other business channels. Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members

Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.

Assesses member's needs and concerns; provides consultative services to members regarding mortgage products and services.

Originates mortgage applications. Sets customer expectations and educates them on the entire mortgage origination process.

Works with mortgage processors to keep the member and all related parties advised of the status of the application. Coordinates with closing area to facilitate a prompt and accurate loan closing.

Identifies opportunities to increase loan origination volume in order to achieve defined loan growth objectives.

Assists with inbound and outbound mortgage call inquiries. Participates in seminars/webinars and events to educate members and build with real estate community.

Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies.

Handles member complaints through phone calls, correspondence and follow-up; utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.

Interacts with other departments and vendors to research and resolve problems and provide requested information.
EDUCATION / EXPERIENCE
High School Diploma

Minimum two years experience in mortgage lending.

Special Training, Licenses and/or Certificates Required
Must be able to obtain National Mortgage Licensing System (NMLS) registration and/or meet Consumer Financial Protection Bureau (CFPB) guidelines for position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intermittent standing, sitting and walking.Using hands repetitively to handle, feel or operate computers and other standard office equipment.Reaching with hands and arms.Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

The Mortgage Originators will participate in the development and implementation of the Bank's external mortgage origination process. In collaboration with mortgage sales team leader, develop strategies which will enable the Bank to remain competitive in the changing marketplace and meet its objectives and goals.
Sales

Develop and coordinate the Bank's mortgage call program in assigned area focusing on referral sources such as realtors, attorneys, and branch staff.

Perform phone duty assignments as required by being available to answer cold call customers' questions and give them guidance.

Interview mortgage applicants, assist customer in completing application and collect documentation to support application information.

Explain different financing, mortgage programs and their requirements including risk based pricing.

Analyze customer's financial posture. Determine if it meets the loan criteria established by the Bank.

Complete application package, submit information to Loan Origination System, and submit file to mortgage processing.

Maintain contact on loan progress with processors and customers to provide assistance in collecting additional data as may be needed.

Follow up post closing with customers to ensure total satisfaction.

Submit monthly reports, as required, to team leader on a timely basis.

Maintain a high profile with and participate in local community groups and organizations, increasing the Bank's visibility within the community.

Comply with all S.A.F.E. Act regulations including keeping registration information (including but not limited to name, home address and work address) up to date and status as active.

Provide N.M.L.S. registration number to consumers upon request and in all written communications in accordance with law, specifically on e-mail signatures and business cards.

Qualifications

Education

Required

+ Bachelors or equivalent work experience or better

Licenses & Certifications

Required

+ NMLS

Experience

Required

+ 2-5 years: Banking experience

+ 2-5 years: Sales or origination experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)