How to hire a mortgage service specialist

How to hire a mortgage service specialist, step by step

Here's a step-by-step mortgage service specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a mortgage service specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new mortgage service specialist
• Step 8: Go through the hiring process checklist

What does a mortgage service specialist do?

Post a mortgage service specialist job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your mortgage service specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a mortgage service specialist for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect mortgage service specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents mortgage service specialist salaries for various positions.

   Type of Mortgage Service Specialist	Description	Hourly rate
   Mortgage Service Specialist	Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.	$12-20
   Loan Processor	A loan processor is responsible for assisting customers with their loan requests, ensuring their eligibility, and choosing the best loan options for their needs. Loan processors carefully review loan application documents and prepare loan proposals for underwriting, analyzing the applicant's financial status and credit scores, processing repayment plans, and adhering to banking and financial regulations... Show more	$13-24
   Transaction Coordinator	A transaction coordinator is responsible for performing administrative and clerical duties for the clients regarding their real estate contracts and transactions. Transaction coordinators sometimes do fieldwork to inspect the property area, write findings reports, perform cost and expenses analysis, and inform the clients of required documentation... Show more	$14-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Mortgage Loans
   • Customer Service
   • Escrow Analysis
   • Inbound Calls
   • Foreclosure Process
   • Real Estate
   • Loan Modifications
   • Loss Mitigation
   • Loan History
   • FHA
   • Va
   • Outbound Calls
   • AS400
   • Customer Inquiries

   Check all skills

   Responsibilities:

   • Manage portfolio of GSE assets that are actively pursuing liquidation or retention options to cure default.
   • Manage internal team SharePoint and document repository.
   • Prepare and submit monthly loan status reports to loan investors (VA and HUD )
   • Perform equity analysis via a case-by-case basis to determine cost effectiveness of litigation to both its investors and the company.
   • Negotiate modifications, hardships, short sales and deed in lieu.
   • Submit foreclosure postponement request when applicable through LPS and obtain FNMA approval.

   More mortgage service specialist duties

3. Make a budget

   Including a salary range in your mortgage service specialist job description is a great way to entice the best and brightest candidates. A mortgage service specialist salary can vary based on several factors:

   • Location. For example, mortgage service specialists' average salary in district of columbia is 35% less than in california.
   • Seniority. Entry-level mortgage service specialists earn 37% less than senior-level mortgage service specialists.
   • Certifications. A mortgage service specialist with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a mortgage service specialist's salary.

   Average mortgage service specialist salary

   $16.79hourly

   $34,920 yearly

   ---

   Entry-level mortgage service specialist salary

   $27,000 yearly salary

   Updated December 16, 2025

   Average mortgage service specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$42,761	$21
   2	New York	$41,448	$20
   3	Washington	$38,160	$18
   4	Kentucky	$36,495	$18
   5	Wisconsin	$35,435	$17
   6	North Dakota	$34,449	$17
   7	Indiana	$34,285	$16
   8	Iowa	$33,673	$16
   9	Arizona	$33,494	$16
   10	Maine	$32,792	$16
   11	North Carolina	$32,356	$16
   12	Virginia	$31,975	$15
   13	Michigan	$31,123	$15
   14	Texas	$30,789	$15
   15	Missouri	$29,316	$14
   16	South Carolina	$29,166	$14
   17	Florida	$29,046	$14
   18	Tennessee	$28,870	$14

   Average mortgage service specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$46,980	$22.59	1
   2	Leidos	$43,744	$21.03
   3	Southwest Business Corporation	$41,753	$20.07
   4	Salal Credit Union	$37,295	$17.93
   5	FORUM Credit Union	$37,073	$17.82
   6	Freedom Mortgage	$37,060	$17.82
   7	Coastal Credit Union	$36,277	$17.44
   8	Summit Funding	$36,188	$17.40	2
   9	DFCU Financial	$35,655	$17.14	1
   10	Stockman Financial	$35,640	$17.13
   11	Bangor Savings Bank	$35,533	$17.08
   12	Inter National Bank	$35,383	$17.01	3
   13	U.S. Bank	$35,352	$17.00	95
   14	International Business-Government Counsellors	$35,189	$16.92
   15	United Community Bank	$34,930	$16.79	13
   16	Metro City Bank	$34,723	$16.69	1
   17	Lake Michigan Credit Union	$34,218	$16.45	15
   18	Randstad North America, Inc.	$34,102	$16.40	7
   19	Broadway Bancshares Inc	$33,834	$16.27
   20	Bell Bank	$33,795	$16.25	3

4. Writing a mortgage service specialist job description

   A mortgage service specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a mortgage service specialist job description:

   Mortgage service specialist job description example

   Come grow with us!
   
   First Commerce is expanding and we want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in class benefits, initial and ongoing training and development, and career growth opportunities. Don't just look for a job, consider a career where you empower people to enhance their financial well-being and make a difference to our communities. Apply with us today!
   
   The primary purpose of the Mortgage Loan Servicer is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.
   
   The Mortgage Loan Servicer is responsible for the overall servicing administration of the credit union's mortgage portfolio and loans sold on the secondary market. Performs complex mortgage loan servicing and administration functions to support the credit union's investor clients and borrower requirements. Performs routine servicing functions while assuring compliance with CFPB. RESPA, Reg. Z, and Freddie Mac servicing requirements.
   
   RESPONSIBILITIES:
   
   * Maintains compliance of assigned loan portfolio within the terms of the loan documents including insurance coverage, payment of property taxes, and timeliness of loan payments. Aggressively pursue collection of payment of delinquent property taxes, and evidence of required insurance coverage.
   * Inputs/boards loans to the FICS Mortgage Servicing System, performs data to document comparison of various data points on the servicing system, validates accuracy of the mortgage loan servicing system data assuring accurate set up for proper amortization of the loan, escrows, ARM setup, and investor reporting for loans sold on the secondary market.
   * Performs annual mortgage loan portfolio escrow analysis assuring compliance with current regulations. Understands, reviews and explains escrow account analysis letters to members regarding overages and shortages. Maintain accurate records of insurance and taxes on all real estate loans.
   * Responds to inquiries from borrowers, management, rating agencies, auditors, and investors.
   * Reconciles various loans servicing general ledger accounts, reviews and validates custodial account reconciliations completed by third party vendor QIE Partners.
   * Performs analysis of requests for transfer, assumption and/or modification, recommends appropriate action to management, and communicates in writing to borrower or correspondent servicer. Analyzes loan modifications and makes changes to loan files and servicing system. Maintains loan file documentation.
   * Provides accurate and timely payoffs to members and title companies, provides mortgage status statements upon request. Ensures accurate and timely processing of payoff transactions.
   * Performs accurate and timely investor reporting to loans sold secondary market vendors.
   * Pursues opportunities for professional growth and knowledge through training, education, and self-study.
   
   Other Responsibilities:
   
   * Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States.
   * Complies with Reg E, BSA, OFAC and CIP requirements such as reporting suspicious or unusual activity to manager.
   * Fully supports in actions and words First Commerce's Vision, Mission, Core Values and Service Standards.
   * Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code.
   * Performs other duties as assigned.
   
   REQUIREMENTS:
   
   * Expresses ideas clearly in written and oral communications; organize workload and prioritize tasks to meet changing priorities and deadlines; work effectively in collaboration with peers and team members.
   * Skillful in general math calculations.
   * Proficient in Microsoft Word and Excel software programs. Demonstrated ability to type, run fax, and calculator properly.
   * Excellent analytical, organizational, adaptable, and interpersonal skills required.
   * Identify issues and create resolutions quickly.
   * Must be composed and professional under deadline pressure.
   
   EDUCATION AND EXPERIENCE:
   
   * A minimum of a high school diploma is required. Associate or bachelor's degree in Finance, Accounting, or Business preferred.
   * A minimum of 5+ years' experience in a financial institution or 2 years in Mortgage Origination company. Prefer 2+ years of mortgage servicing experience or mortgage processing.
   * Relevant prior experience preferred.
   
   Americans with Disability Specifications
   
   The primary work location for this position is a First Commerce building. Team members may be requested to work in different First Commerce Financial Center locations.

   Copy this example

   

5. Post your job

   There are a few common ways to find mortgage service specialists for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your mortgage service specialist job on Zippia to find and recruit mortgage service specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit mortgage service specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new mortgage service specialist

   Once you've selected the best mortgage service specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new mortgage service specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a mortgage service specialist?