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Mortgage service specialist skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Elisha Blankson
Mortgage service specialist example skills
Below we've compiled a list of the most critical mortgage service specialist skills. We ranked the top skills for mortgage service specialists based on the percentage of resumes they appeared on. For example, 11.6% of mortgage service specialist resumes contained mortgage loans as a skill. Continue reading to find out what skills a mortgage service specialist needs to be successful in the workplace.

15 mortgage service specialist skills for your resume and career

1. Mortgage Loans

Here's how mortgage service specialists use mortgage loans:
  • Provided information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
  • Coordinated and serviced private and government mortgage loan portfolios for statewide-based investor clientele, including banks and mortgage companies.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mortgage service specialists use customer service:
  • Utilize exceptional customer service and communication skills while identifying, analyzing, and resolving any customer and/or client processing issues.
  • Provided managerial support to the homeowner and/or customer service representative when apposed with difficult scenarios or situations.

3. Escrow Analysis

Here's how mortgage service specialists use escrow analysis:
  • Provide verbal and written explanations of escrow analysis to mortgagors.
  • Advanced explanation of escrow analysis, as to payment increase/decrease.

4. Inbound Calls

Here's how mortgage service specialists use inbound calls:
  • Take inbound calls to assist mortgagors grasp a better understanding of escrow, taxes, insurance & amortizations.
  • Serviced inbound calls from customers and vendors with questions about their mortgage and home equity accounts.

5. Foreclosure Process

Here's how mortgage service specialists use foreclosure process:
  • Validated mortgage information was correctly entered in the foreclosure processing system and verified that all State required documents were available.
  • Researched and/or prepared documentation for the foreclosure process examined and resolved all title issues.

6. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how mortgage service specialists use real estate:
  • Evaluated secured real estate portfolio to resolve delinquent accounts.
  • Negotiate with customers, external lenders, investors, private mortgage companies, real estate agents and attorneys.

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7. Loan Modifications

Here's how mortgage service specialists use loan modifications:
  • Provided underwriting techniques on homeowner's financial documentation in order to determine if they met the qualifications for a loan modification.
  • Educate homeowners on home loan modification review processes and program options, collect required documentation, and underwrite income calculations.

8. Loss Mitigation

Here's how mortgage service specialists use loss mitigation:
  • Managed various remote teams and streamline operations through improved communication between departments and reduced lead-time in implementing loss mitigation strategies.
  • Resolved highly escalated matters with homeowners and addressed Treasury Department concerns related to loss mitigation options and payment applications.

9. Loan History

Here's how mortgage service specialists use loan history:
  • Document and communicate loan history and foreclosure proceedings across various lines of business and management levels.
  • Processed routine transactions and documented loan history.

10. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how mortgage service specialists use fha:
  • Reviewed mortgages for required documentation to assess FHA guidelines were met for underwriter submission.
  • Assisted Modification department, including creating loan modification documents on FHA HAMP modifications.

11. Va

Virtual assistants are the professionals who provide assistance for businesses virtually from remote areas. These individuals are hired by online businesses to perform management and administrative tasks of the company such as marketing, bookkeeping, and many other services. with virtual assistants, businesses can exist and work virtually without any need for a physical office.

Here's how mortgage service specialists use va:
  • Revised and processed FHA/VA, SONYMA and Bonds to ensure all closing documents are within company guidelines.
  • Worked with homeowners to help them understand their mortgage terms in accordance with FHA/VA guidelines.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how mortgage service specialists use outbound calls:
  • Processed inbound/outbound calls maximizing department goals by utilizing call model techniques.
  • Mortgage Service Specialist and Collector: Handled approximately 60-80 inbound\outbound calls per day with the highest degree of courtesy and professionalism.

13. AS400

Here's how mortgage service specialists use as400:
  • Processed routine transactions associated with violations utilizing Equator, Home Base, LPS, AS400, and Lotus Notes.
  • Research and problem solve to ensure compliance, quality and timeliness standards were met using Equator and AS400 systems.

14. Customer Inquiries

Here's how mortgage service specialists use customer inquiries:
  • Conducted timely follow up with customers to offer solutions to resolve the account and resolved escalated customer inquiries.
  • Fielded high volume of customer inquiries in a fast paced call center environment.

15. Routine Transactions

Here's how mortgage service specialists use routine transactions:
  • Processed routine transactions, explained payment and loan modification options.
  • Process routine transactions, responding to customer, investor, or 3rd party inquiries and determine appropriate course of action.
top-skills

What skills help Mortgage Service Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young mortgage service specialists need?

Elisha BlanksonElisha Blankson LinkedIn profile

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.
Do you want to know more?
Read more about what experts have to say about mortgage service specialist

List of mortgage service specialist skills to add to your resume

Mortgage service specialist skills

The most important skills for a mortgage service specialist resume and required skills for a mortgage service specialist to have include:

  • Mortgage Loans
  • Customer Service
  • Escrow Analysis
  • Inbound Calls
  • Foreclosure Process
  • Real Estate
  • Loan Modifications
  • Loss Mitigation
  • Loan History
  • FHA
  • Va
  • Outbound Calls
  • AS400
  • Customer Inquiries
  • Routine Transactions
  • Fannie MAE
  • HUD
  • Investor Guidelines
  • Escrow Accounts
  • Party Inquiries
  • FNMA
  • Payment Arrangements
  • Lieu
  • Property Taxes
  • SharePoint
  • Regulatory Guidelines
  • Federal Laws
  • REO
  • Freddie Mac
  • Mortgage Payments
  • Bank Secrecy Act
  • FHLMC
  • Delinquent Accounts
  • Title Issues
  • Credit Reports
  • Conveyance
  • Heloc
  • CFPB
  • Customer Complaints
  • RESPA
  • MHA
  • QA
  • Customer Accounts
  • Lamp
  • Modification Process
  • Mortgage Accounts
  • Scra
  • Financial Losses
  • Individual Accounts
  • SME

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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