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Become A Motel Desk Clerk

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Working As A Motel Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $27,000

    Average Salary

What Does A Motel Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Motel Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Motel Desk Clerk Typical Career Paths

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Average Yearly Salary
$27,000
Show Salaries
$17,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$44,000
Max 90%
Best Paying Company
CecilWhig
Highest Paying City
Washington, DC
Highest Paying State
District of Columbia
Avg Experience Level
2.4 years
How much does a Motel Desk Clerk make at top companies?
The national average salary for a Motel Desk Clerk in the United States is $27,617 per year or $13 per hour. Those in the bottom 10 percent make under $17,000 a year, and the top 10 percent make over $44,000.

Real Motel Desk Clerk Salaries

Job Title Company Location Start Date Salary
Hotel, Motel, and Resort Desk Clerks Ganesh Inc. Landover Hills, MD Sep 11, 2009 $35,124
Hotel, Motel, and Resort Desk Clerks Ganesh Inc. Landover Hills, MD Jul 06, 2011 $35,000
Hotel, Motel, and Resort Desk Clerks State Plaza Hotel, Inc. Washington, DC Mar 20, 2013 $29,886
Hotel, Motel, and Resort Desk Clerks State Plaza Hotel, Inc. Washington, DC Jan 24, 2013 $29,844
Hotel, Motel, and Resort Desk Clerks Harrington Hotel Company, Inc. Washington, DC Feb 20, 2013 $27,000
Hotel, Motel, and Resort Desk Clerks Harrington Hotel Company, Inc. Washington, DC Mar 07, 2014 $27,000
Hotel/Motel Desk Clerks Mariner Motor Lodge, LLC West Yarmouth, MA Apr 01, 2015 $25,357
Hotel/Motel Desk Clerks Cape Town & Country Motor Lodge, LLC West Yarmouth, MA Apr 01, 2015 $25,357
Hotel, Motel, Desk Clerk Van Riper's Resort Inc. WA Jun 27, 2014 $25,044
Hotel/Motel Desk Clerks Mariner Motor Lodge, LLC MA Apr 01, 2014 $24,794
Hotel/Motel Desk Clerks Cape Town & Country Motor Lodge, LLC MA Apr 01, 2014 $24,794
Hotel, Motel, and Resort Desk Clerks Hostel Habibi San Diego, CA Apr 11, 2014 $22,957

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Top Skills for A Motel Desk Clerk

  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Specialized in making guest reservations, checking guest in and out of the hotel, utilized customer service skills.
  • Worked at front desk checking guests in and out of hotel.
  • Coordinate with maintenance staff to resolve the issues when guests report a problem in their rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Issue room keys Keep records of room availability and guests' accounts, manually or using computers.

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Top 10 Best States for Motel Desk Clerks

  1. Alaska
  2. District of Columbia
  3. New Mexico
  4. Nebraska
  5. New York
  6. Iowa
  7. North Dakota
  8. Texas
  9. Wyoming
  10. Vermont
  • (13 jobs)
  • (35 jobs)
  • (44 jobs)
  • (31 jobs)
  • (291 jobs)
  • (134 jobs)
  • (12 jobs)
  • (397 jobs)
  • (10 jobs)
  • (13 jobs)

Motel Desk Clerk Demographics

Gender

Female

65.4%

Male

24.3%

Unknown

10.3%
Ethnicity

White

61.3%

Hispanic or Latino

14.9%

Black or African American

13.7%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

60.0%

Dakota

20.0%

French

20.0%

Motel Desk Clerk Education

Schools

Richmond Community College

9.1%

Minot State University

9.1%

Chaffey College

4.5%

Wayne State College

4.5%

Amarillo College

4.5%

Kaplan University

4.5%

State University of New York Oneonta

4.5%

Rowan College at Gloucester County

4.5%

Art Institute of Philadelphia

4.5%

Miami Dade College

4.5%

Academy of Professional Careers - Winter Park

4.5%

Williamsburg Technical College

4.5%

Guilford Technical Community College

4.5%

Delgado Community College

4.5%

Eastern College of Health Vocations - Little Rock

4.5%

Northern Virginia Community College

4.5%

Sierra College

4.5%

Howard College

4.5%

York Technical College

4.5%

University of the District of Columbia

4.5%
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Majors

Business

27.1%

Health Care Administration

10.2%

Nursing

8.5%

Human Services

6.8%

Criminal Justice

6.8%

Computer Science

5.1%

Psychology

3.4%

Culinary Arts

3.4%

General Studies

3.4%

English

3.4%

Communication

3.4%

Accounting

3.4%

Education

3.4%

Drafting And Design

1.7%

Manufacturing Engineering

1.7%

Pharmacy

1.7%

Precision Metal Working

1.7%

Biology

1.7%

Digital Media

1.7%

Library Science

1.7%
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Degrees

Other

51.2%

Associate

20.0%

Bachelors

18.8%

Certificate

6.3%

Diploma

3.8%
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