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Motor Coach Supervisor skills for your resume and career
15 motor coach supervisor skills for your resume and career
1. Safety Rules
Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.
- Established, implemented and monitored standardized accident investigation and reporting procedures, safety rules, self-inspection and training programs.
- Explained and enforced safety rules and regulations; planed and directed physical conditioning routines/exercises.
2. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Processed payroll for all agents on my team to ensure there were no errors to provide correct pay on-time.
- Processed, reviewed, and approved daily payroll and attendance of employees.
3. Customer Satisfaction
- Resolved customer complaints and concerns in a timely and professional manner to ensure customer satisfaction.
- Increased overall customer satisfaction and retention of the international subscriber base.
4. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Conducted performance reviews and recommended hiring and termination action.
- Conduct bi weekly performance reviews with Consumer Data Specialists struggling to meet key performance indicators and discuss challenges.
5. Customer Complaints
- Handled escalated calls and customer complaints; leading to a resolution for the customer.
- Utilize inherent creativity to investigate, resolve and follow through on customer complaints resulting in production and implementation of new procedures.
6. Disciplinary Actions
Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.
- Document and follow policy and procedure on all disciplinary actions.
- Deliver disciplinary actions while following company guidelines.
7. Performance Metrics
- Coach a team of 20-25 agents to performance metrics for prescription benefit management.
- Resolved escalated customer calls and performed routine daily call trending and performance metrics evaluations to track performance on an interval basis.
8. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Mentored staff to ensure sales goals were met or exceeded, while developing a culture of excellent customer care.
- Coached and developed 18 Customer Care and Technical Support specialist in a call center environment for T-Mobile.
9. Professional Development
Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.
- Supervised and led 15 personnel in daily duties and provided professional development evaluations on a monthly basis.
- Participated in professional development opportunities.
10. Inbound Calls
- Keep agents aware of inbound calls, calls waiting, and adherence.
- Take inbound calls when called to phones due to high call volume (at least once a week).
11. Customer Issues
- Address customer issues/complaints and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism.
- Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction.
12. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Lead daily operations of 12 Customer Service Associates responsible for providing industry recognized service and technical support to US Cellular customers.
- Developed Success Team Program designed to provide specialized one-on-one development with customer service associates who face challenges meeting metric goals.
13. Direct Reports
- Supervised and developed interactive activities for direct reports to encourage team engagement and morale to create a more cohesive team environment.
- Conducted performance evaluation of direct reports and made effective performance improvements and professional development plans for the team.
14. Quality Standards
Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.
- Trained new employees to ensure professional, performance and quality standards are met.
- Monitor team members on a daily basis for Quality standards.
15. Customer Calls
- Perform other duties as assigned including taking front line customer calls as required or needed.
- Monitored inbound customer calls for call quality and provided feedback to customer care representatives on opportunities for improvement.
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List of motor coach supervisor skills to add to your resume
The most important skills for a motor coach supervisor resume and required skills for a motor coach supervisor to have include:
- Safety Rules
- Payroll
- Customer Satisfaction
- Performance Reviews
- Customer Complaints
- Disciplinary Actions
- Performance Metrics
- Customer Care
- Professional Development
- Inbound Calls
- Customer Issues
- Customer Service
- Direct Reports
- Quality Standards
- Customer Calls
- Conflict Resolution
- HR
- Leadership
- Performance Evaluations
- Quality Service
- Call Monitoring
- AHT
- Process Improvement
- Administrative Functions
Updated January 8, 2025
