How to hire a motor vehicle representative

How to hire a motor vehicle representative, step by step

Here's a step-by-step motor vehicle representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a motor vehicle representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new motor vehicle representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The motor vehicle representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A motor vehicle representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, motor vehicle representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of motor vehicle representative salaries for various roles:

   Type of Motor Vehicle Representative	Description	Hourly rate
   Motor Vehicle Representative	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-25
   Title Clerk	Title clerks are responsible for preparing and processing title paperwork to transfer property ownership of a vehicle or real estate. They typically work for lawyers and agents, accomplishing varied tasks such as submitting title documents to the designated government office and verifying the collection of funds from sales... Show more	$12-20
   Representative	Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living... Show more	$11-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • CDL
   • Motor Vehicle
   • DMV
   • Driver License
   • Quality Customer Service
   • Routine Data Entry
   • Identification Card
   • Vehicle Code
   • Vehicle Registration
   • License Plates
   • License Applications
   • Process Applications
   • Law Enforcement Agencies

   Check all skills

   Responsibilities:

   • Manage Facebook and patient communication programs.
   • Prepare, give and check test exams for CDL permit and NYS permit.
   • Maintain proper filing of DUI documents.
   • Perform VIN inspections and issue marriage licenses.
   • Collect payments for fines impose against NYS driver's licenses.
   • Conduct written passenger, motorcycle, and cdl exams in testing centers.

3. Make a budget

   Including a salary range in your motor vehicle representative job description is one of the best ways to attract top talent. A motor vehicle representative can vary based on:

   • Location. For example, motor vehicle representatives' average salary in georgia is 45% less than in alaska.
   • Seniority. Entry-level motor vehicle representatives 52% less than senior-level motor vehicle representatives.
   • Certifications. A motor vehicle representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a motor vehicle representative's salary.

   Average motor vehicle representative salary

   $36,347yearly

   $17.47 hourly rate

   ---

   Entry-level motor vehicle representative salary

   $25,000 yearly salary

   Updated December 18, 2025

4. Writing a motor vehicle representative job description

   A job description for a motor vehicle representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a motor vehicle representative job description:

   Motor vehicle representative job description example

   **What's the Job?**
   
   Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
   
   Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
   
   It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
   
   This position is held at our Fulton Industrial Atlanta,GA location and offers great opportunity for growth.
   
   **Main Responsibilities:**
   
   * Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
   
   * Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
   
   * Helping make sure our facilities are clean, safe environments for our customers and associates
   
   * Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
   
   * Completing other projects and tasks as assigned by supervisor
   
   **Why Penske is for You:**
   
   * Competitive starting salary
   
   * Shift Premiums
   
   * Career stability
   
   * Opportunity for growth
   
   * Excellent benefits, including lots of time off
   
   * Strong, well-rounded training programs
   
   * Advanced vehicle maintenance technology
   
   * Location and schedule flexibility
   
   **General Requirements:**
   
   * High school diploma, equivalent, or prior work experience preferred
   
   * Valid driver's license required
   
   * Excellent customer service and communication skills
   
   * The ability to work well as part of a team
   
   * The ability and willingness to work outside
   
   * Basic mechanical ability and tool usage (preferred)
   
   * Basic computer skills
   
   * Regular, predictable, full attendance is an essential function of the job
   
   * Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
   
   This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
   
   **Physical Requirements:**
   
   The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   * The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
   
   * While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
   
   Penske is an Equal Opportunity Employer
   
   **About Penske**
   
   When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 9,000 vehicle repair associates who are working at hundreds of locations across the United States.
   
   Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.
   
   Keywords: Gas Station Attendant, Vehicle Service Attendant, Fuel Island Attendant, Pump Attendant, Lot Attendant, Service Attendant, Car Wash Technician, Detailer, Porter, Lube Tech, Fueler, Lube , Washer, Fueler, Apprentice
   
   **Work Locations** :
   
   4605 Fulton Indust Blvd SW
   
   4605 Fulton Indust Blvd SW
   
   Atlanta, GA 30336
   
   **Primary Location** : United States-Georgia-Atlanta
   
   **Job** : Vehicle Maintenance/Mechanics/Technicians
   
   **Penske Oracle Job (US & CA only do not edit):** : PTL.Customer Service Rep
   

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5. Post your job

   There are a few common ways to find motor vehicle representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your motor vehicle representative job on Zippia to find and recruit motor vehicle representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit motor vehicle representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new motor vehicle representative

   Once you've decided on a perfect motor vehicle representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new motor vehicle representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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