Part-Time Customer Retention Representative
Work From Home/ Remote work environment
The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
Summary Job Description:
We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential hourly wage plus bonus based on performance.
schedule
4 Weekdays - 5PM - 9PM or 10AM - 2PM & Saturdays - 8AM - Noon
Required Skills
Required
Knowledge, Skills, & Abilities:
Excellent oral and written communication
Superior customer service skills required friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Excel
Ability to work under pressure and multi-task
Excellent organization and time management skills
Must be detail-oriented with the ability to analyze information and make logical conclusions
Have a desire to learn and grow within the Company
Types 30 words per minute, pre-employment assessment required
Posting Date:
5/05/2021
Location:
Waco, Texas
RequiredPreferredJob Industries
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Experience The Difference
* Salespersons Dream Opportunity
* Best In Class Compensation & Incentives
* Exclusive & Diverse Lead Programs
* Full & Part-Time Opportunities Working Remotely
What We Do
We work in a unique market offering products and solutions to clients who are requesting our services.
The Difference
Join us as a solo entrepreneur or build an entire business. Finally, get paid what youre worth! As a part of our company, you will be mentored by an experienced manager who reached their own high level of success using the same tools and practices they will use to guide you.
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Own Your Career
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Who We Are
We provide sales associates with marketing campaigns that fill your schedule with clients who request information about our services every day. We have partnerships with household name brands to create opportunities that have never been seen in our industry before. In addition to offering exclusive prospects, we support our sales agents with tech tools such as our proprietary CRM which includes automated text/email campaigns, dialers, and more.
Requirements: Required *License (we will help you get your license) 1099 Income
Job Details: Full-Time or Part-Time | Commission Only
NO COLD CALLING. We have clients calling in every day and mailing in a request for our products. Must be motivated and must be able to control your own schedule.
No quotas! (you must have your own life insurance license or be able to pass a state exam to obtain one).
Opportunities:
* Exclusive leads from the comfort of your home
* Best compensation in class
* Huge initial training bonus based on performance Up to 30K
Ready for a Change?
Learn more about our full and part-time opportunities including remote work flexibility in your area.
_______________________________________________
Once you apply, you will receive an email with next steps to take from the Regional Sales Manager instructing you to schedule your 15-minute phone interview.
We normally fill our positions within a few days after the phone interview, so if you feel this is for you, please apply now.
We look forward to speaking with you.
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