MoveWorks jobs

What You Will Do: As an IT Support Specialist at Moveworks, you'll be at the forefront of company-wide growth, ensuring seamless and secure IT operations that empower our teams. Our mission is to supercharge coworker efficiency, resolve technical challenges with innovation, and continuously refine processes. We're driven by the opportunity to enhance company productivity through automation, streamlining workflows, and strategically procuring cutting-edge software and hardware. Even more thrilling, you'll have the chance to work with AI to truly transform and elevate the IT experience. We're also responsible for the administration and optimization of our SaaS infrastructure. As a compact, dynamic team within a rapidly expanding startup, we're always ready to broaden our responsibilities to meet evolving demands, all while consistently delivering exceptional service to our colleagues. * Keep support inquiries and requests organized and up to date via internal ticketing system (Jira Service Management). * Push the envelope with AI, and make our product even better by transforming traditional IT support. * Troubleshoot and resolve complex hardware, software, and networking issues. * Use a suite of cutting edge tools to automate repetitive manual support tasks. * Onboarding and off-boarding of new employees, vendors, and contractors. * Manage user accounts, permissions, and access rights across supported systems. * Deliver IT and application training to employees, empowering them with the necessary technological resources and expertise to fulfill their responsibilities effectively. * Provide excellent service to internal clients, ensuring they feel that their problems are understood and addressed quickly, with minimal impact to their productivity. * Develop and maintain comprehensive documentation, including support workflows, knowledge base articles, and technical guides. * Identify technological issue trends to proactively prevent problems and develop processes to resolve. * Provide concise and helpful responses to support requests from all levels of the business. * Solve problems quickly across multiple platforms like Slack, Okta, Zoom - with minimal downtime for the customer. * Escalate complex problems to the next level when assistance is required. * Thrive in an agile environment and be adaptable to work changes that can shift quickly. What you bring to the table: * 3+ years of experience in a technical support or customer service environment supporting mac OS. * 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Kandji/Jamf), Zoom, Palo Alto Networks, Global Protect, etc. * Strong problem solving and troubleshooting skills. * 5-star customer service mindset. * Excellent teamwork skills. * Familiarity with mac OS, Windows, Linux, iOS, and Android devices. * Ability to administer Okta and G-Suite for day-to-day operations * Experience working with SSO Systems like Okta, OneLogin, etc. * Ability to independently perform root cause analysis and resolve complex issues related to network, access, and general IT. * Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined. * Experience or involvement with IT projects or large initiatives. * Proficient understanding of internal and external customer requirements. * Exceptional communication and interpersonal skills to interact with users at all levels of the business. Compensation Range: $100,000 - $125,000

As an Enterprise Federal Account Executive, you will be responsible for new business acquisition and client management within the US Federal Government. You will accomplish this through strategic account and territory planning, thorough research of prospective customers, targeted business development, and direct field-based sales activities within your defined territory, vertical, or set of prospects. Moveworks stands alone as the sole agentic AI platform available in the FedRAMP Marketplace. What You Will Do Develop relationships with multiple Program Directors within Government Agencies and Offices, as well as partners within the Moveworks GTM ecosystem. Manage overall client relationship,including orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) to ensure Moveworks value is being realized by customers As an Enterprise Federal Account Executive, drive relevant lines of Moveworks products to agency clients to ensure mission success Serve as the agency's trusted advisor by understanding their mission and advising on how Moveworks can help enable their existing and future roadmap. What You Bring To The Table Experience in selling to the C-Suite & thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a specific function or industry. 5+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams at executive and cabinet level within the US Federal Government. Experience producing new business, negotiating deals, and maintaining healthy Program Director relationships. Understanding of agency mission and prior experience of selling to an agency's mission is highly preferred.. Experience achieving and exceeding sales targets Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 60% This is a remote opportunity within the US. US Citizenship is required. Government clearance is beneficial, but not required. Base Compensation: $150,000 Compensation Structure: Base + Commission + Equity *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfil them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet! *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

As a key member of the Product Design Team, you will be responsible for delivering business-critical visual and branding experiences to empower our Enterprise Stakeholders and end-users. Your work will enable companies to leverage the Moveworks AI Platform to support their employees in many creative ways. You are a self-driven designer who constantly thinks about how experiences and brands are perceived, as much as how they should look. You enjoy turning complex technical workflows and tasks into delightful, magical experiences. This role will constantly challenge you to identify the biggest lever to infuse brand identity into a suite of our Enterprise AI products. You will work alongside best-in-class product designers and engineering teams. This is a great opportunity to play an integral role at the fastest-growing AI startup in its space, if you are looking for a well-rounded visual designer role. What You Will Do Work in a cross-functional team to inspire, define and build delightful brand and visual designs and enrich established design systems for product experiences Rapidly produce strong conceptual and expressive design that is engaging and reflect a cohesive visual style and tone Vibe code design prototypes to produce compelling demos Execute on product experiences from developers and admins to all end users, with implications across product boundaries of other platforms Contribute to evolving design systems and processes to scale production efforts What You Bring To The Table A proven ability to imagine innovative visual experiences based on branding guidelines Experience designing visual UI systems as well as creating graphic design elements from illustrations to iconography Knowledge in digital product design, spec design, and asset production, proficiency with design tools like Figma with design systems experience Experience with vibe coding tools and turning static designs into interactive demo Experience with time management, task prioritization, and identifying problems and work towards solutions Above all, insatiable curiosity and a growth mindset. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

As a Customer Success Manager at Moveworks, you play a strategic role that's at the center of this company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities. We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career. You will partner with customers to take them on a transformation journey to maximize the value they get from our platform, and in parallel help our product team evolve our platform. Note: For remote candidates. There may be occasional opportunities to visit HQ in Mountain View and attend company events. Prior experience working in a remote capacity is highly desired. Come help us build our best-in-class Customer Success team and play an integral role at the fastest-growing AI startup in its space! What will you do? * You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross-functionally to translate business needs and product requirements into new solutions for customers * You will evolve and iterate on our customer onboarding strategy * You work with internal teams and customers to drive adoption, engagement and growth * You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks * You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders * You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap What do you bring to the table? * You have 2+ years of account management, implementation, or sales experience in software/SaaS * You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience * You have experience supporting deployments with large enterprise customers * Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal * You have experience building strong internal and external relationships, including with senior-level executives throughout companies * You are diplomatic, have tact and you are poised under pressure * You possess a voracious appetite to learn and grow * You have completed a Bachelor's degree * You are willing to travel 10-25% of the time Base Compensation Range: Tier A (New York Metro Area): $$107,000 - $158,000 Tier B (Outside NYC Area): $96,000 - $145,000

Mountain View, CA (Onsite) What You Will Do: As a Staff member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs. You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions. Design and build highly reliable, performant and secure platform building blocks Influence the platform team roadmap and own the evolution of multiple platform areas Partner within and across engineering teams to provide cross cutting solutions Consistently deliver deadline sensitive work that is interdependent with other engineering teams Challenge the status quo and be responsible for continuous improvement of the platform Regularly participate in peer code and engineering design reviews What you bring to the table: 8+ years of experience designing, building, shipping, and maintaining backend distributed systems 8+ years of experience designing, building, shipping, and maintaining products or platforms B.S./M.S. in Computer Science or an equivalent field Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems Experience building and maintaining microservices in Python/Golang/Java/C++ Experience with cloud infrastructure like AWS/GCP/Azure Experience solving for performance, optimization, scalability, latency, and monitoring. Desire to work at a startup pace with a high degree of ownership Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn Willingness to learn and an openness to giving and receiving feedback Nice to have: Experience working with Machine Learning products Compensation Range: $227,000 - $290,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

What You Will Do Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup. Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. Identify patterns and feedback to advance the Agentic AI framework further. Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence. What You Bring To The Table Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills BS or a higher degree in computer science or related field 7+ years professional experience in scalable system development Strong product sense and a passion for building scalable web or conversational UI products Excellent cross-functional collaboration skills A constant thirst for learning and readiness to step out of your comfort zone Nice To Have Experience with LLM/Agentic AI conversational products Proficiency in extracting common patterns and expertise in modular architecture and API design Base salary compensation range: $227,000 - $275,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

Location: This candidate needs to be located in the USA. Ideally candidates are located in California, but we are open to candidates in PST- USA We are currently seeking an exceptional and motivated PreSales Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform. Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team. Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape. What you'll do: Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives. Leverage your technical expertise to build innovative solutions to solve our customers' business problems. Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win. Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements. Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria. Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing. Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights. What you bring to the table: Seasoned professional with over 6 years of hands-on experience in pre-sales and/or post-sales customer-facing technical roles. Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions. Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness. Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible. Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions. Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs. Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations. Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash). Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools. Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence. Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes. Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives. Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity. Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience. Added benefit if experienced with Conversational AI technologies. Base Salary: $169,240- $239,000 Compensation Structure: (Base + Commission + Equity) *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

Special Projects (Office of the CTO), Staff AI Engineer About the Role: We're seeking an exceptional Staff AI Engineer to join our Office of the CTO's Special Projects team. This is a unique opportunity to work at the leading edge of AI research and development, building and iterating on cutting-edge AI agents and models that will shape our company's product vision and strategic direction. As a staff-level technical leader, you'll not only push the boundaries of what's possible with AI, but also set technical direction, influence architecture decisions across the organization, and mentor engineering teams. You'll have the freedom to explore emerging AI capabilities, prototype innovative solutions, and identify transformative opportunities for AI integration across our enterprise software platform. What You'll Do: Technical Leadership & Strategy Define technical vision and architecture for next-generation AI capabilities across the company Drive AI strategy discussions with the CTO and executive leadership, translating technical possibilities into business opportunities Set standards and best practices for AI development that influence teams organization-wide Lead cross-functional initiatives that span multiple teams and product areas Research & Innovation Design, build, and rapidly iterate on experimental AI agents and models to explore state-of-the-art capabilities Evaluate emerging AI research, architectures, and techniques for potential integration into our product ecosystem Translate cutting-edge research papers into practical implementations and proof-of-concepts Stay current with ML research publications and identify opportunities for competitive advantage Establish evaluation methodologies and frameworks that become company standards Infrastructure & Systems Architect enterprise-scale ML infrastructure for LLM training, evaluation, and deployment Build robust evaluation and monitoring frameworks to measure model performance, safety, and business impact Design for scalability from prototype to production, ensuring systems can handle enterprise workloads Optimize inference latency and resource efficiency for production AI systems Develop reusable abstractions and tools that accelerate AI development across the organization Make critical technical decisions on infrastructure, tooling, and platform choices Technical Development Architect production-quality AI systems including RAG pipelines, agentic workflows, and multi-modal applications Build scalable microservices and data pipelines to support AI experimentation and deployment Integrate AI capabilities with existing enterprise systems, APIs, and data architectures Solve the most complex technical challenges that other engineers escalate Strategic Impact & Influence Partner with the CTO and senior leadership as a trusted technical advisor on AI strategy and roadmap Work cross-functionally with ML experts, data infrastructure, and product stakeholders to drive alignment on technical direction Identify high-impact opportunities where AI can create significant customer value Mentor and develop senior and staff engineers across the organization on AI capabilities and best practices Represent the company externally through technical talks, blog posts, or industry engagement What You Bring: Required Experience 8+ years of software engineering experience with strong fundamentals in system design, algorithms, and data structures 5+ years hands-on experience building AI-powered applications using LLMs and modern AI frameworks Proven track record of leading complex technical initiatives and shipping production AI systems that deliver measurable business value at scale Demonstrated experience influencing technical strategy and mentoring senior engineers Deep expertise with AI development tools and platforms (LangChain, LlamaIndex, OpenAI/Anthropic APIs, vector databases) Technical Skills Expert-level proficiency in Python; experience with TypeScript/JavaScript is a plus Strong understanding of prompt engineering, RAG architectures, and agentic AI patterns Deep expertise in at least one area: LLM infrastructure, distributed training, inference optimization, or multi-agent systems Experience with deep learning frameworks (PyTorch, Hugging Face Transformers) Familiarity with LLM serving frameworks (vLLM, TensorRT-LLM, or similar) Experience architecting systems for scale, reliability, and performance Experience with AI evaluation methodologies, safety considerations, and failure mode analysis Comfortable with cloud platforms (AWS/GCP/Azure), containerization, and modern DevOps practices Strong understanding of distributed systems, microservices architecture, and data pipeline design Leadership & Impact Demonstrated ability to drive technical vision and influence decision-making across multiple teams Track record of mentoring and developing engineers at various levels Experience leading projects with ambiguous requirements and navigating organizational complexity Exceptional ability to communicate complex technical concepts to both technical and executive audiences Strategic thinking with ability to balance long-term technical vision with near-term business needs Proven ability to build consensus and drive adoption of new technologies and practices Mindset & Approach Exceptional ability to navigate ambiguity and rapidly prototype solutions with incomplete information Strong research orientation with ability to consume academic papers and translate to practical applications Product thinking with focus on user needs, business value, and real-world impact Collaborative communication style with ability to explain complex AI concepts clearly Intellectual curiosity and excitement about pushing the boundaries of AI capabilities Ownership mentality and willingness to tackle the hardest problems Preferred Qualifications Experience in enterprise software environments and understanding of B2B customer needs Deep specialization in one or more AI domains: NLP, computer vision, reinforcement learning, multi-agent systems, or LLM infrastructure Contributions to open-source AI projects or published technical writing Experience with responsible AI practices, model governance, and compliance considerations Previous experience in innovation labs, R&D teams, or strategic technical leadership roles Experience with ML inference optimization techniques Knowledge of distributed training frameworks (DeepSpeed, FSDP, etc.) Familiarity with Kubernetes and container orchestration for ML workloads Experience with model quantization, compression, or efficiency techniques What Makes This Role Unique: This isn't a traditional engineering role. You'll have: Direct partnership with executive leadership and significant influence over company-wide AI strategy Freedom to experiment without the constraints of typical product development cycles Visibility and impact as your work shapes the future direction of our products Small team autonomy with resources to move fast and test bold ideas Research time to stay at the forefront of AI developments and explore emerging capabilities Technical leadership scope that extends across the entire engineering organization Our Environment: We're building a team culture that values intellectual curiosity, rapid experimentation, and thoughtful risk-taking. You'll work alongside other senior engineers who are equally passionate about AI's potential to transform enterprise software. We believe in giving smart people hard problems and the autonomy to solve them. As a staff engineer, you'll be a key technical leader helping shape not just what we build, but how we build it. Your work will directly impact how our customers experience AI and shape the long-term scalability of our AI capabilities. This role is critical to our company's AI transformation and competitive positioning. Level & Compensation: Not sure if this is the right level? Don't worry-while this role is scoped at L5+, we're open to candidates at the Senior, Staff, or Principal level based on experience and impact. Our interviews are designed to calibrate level based on experience. Compensation is commensurate to leveling decisions. Compensation: $200,000 - $330,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

LOCATION: Preferred for a candidate to be located in the Bay Area. Would consider candidates remote PST (USA) What You Will Do Moveworks is seeking a Presales Solutions Engineer to join our Sales team. As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks' technology and a technical consultant to our prospects in pre-sales engagements. As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques. As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements. To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market. A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person. You'll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities. A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan. Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more. As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides. Perform product demonstrations that engage the audience and explain by showing how our product works. Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security. Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team. Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers. Work with prospects to understand their technology stack and IT business processes. Document customer requirements and facilitate a clean hand-off to the post-sales CS Team. Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer. Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling. What You Bring To The Table 5+ Years experience in pre-sales and/or post-sales customer facing technical roles A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems. Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors. Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace. As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved. Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions. Willingness to travel ~25% for internal events and external customer meetings. Base Compensation Range: $155,000- $208,000 Compensation Structure- OTE [Base Salary + Commission] + Equity *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

What You Will Do As a member of the Core Infrastructure team, you will be responsible for architecting the next generation of the Moveworks AI infrastructure. As Moveworks grows fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly. Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc. Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications Regularly deliver deadline sensitive work that is interdependent with other engineering teams What You Bring To The Table Experience designing, building, shipping, and maintaining backend distributed systems Familiarity with Python/Golang/Java/C++ Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc. Desire to work at a startup pace in a small company with a high degree of ownership Experience solving for performance, optimization, scalability, latency, and monitoring Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast BS+ in computer science or a related field High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn Compensation Range: $100,000 - $210,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

As the leader of a team of talented search relevance engineers, your objective will be to measure and improve the ranking and relevance of our AI-powered enterprise search applications. Since these applications also leverage large language models (LLMs), you will also be responsible for measuring and improving RAG-based objectives such as summarization, groundedness of responses, and citation correctness and completeness. You will guide the team to drive end-to-end development of machine-learning models, including data synthesis, feature engineering, experiment design, evaluation and more. Your team will play a pivotal role in improving our search relevance in a systematic and methodical manner as we scale to new customers, new types of data and use-cases, and will ultimately be accountable for the ranking quality of all our enterprise search products. Your team's ownership of search quality is crucial to the company's search product lines, with success measured by its enablement capabilities. You will enable your team members by facilitating rapid iteration on model enhancements, allowing them to improve ML metrics with a clear understanding of performance tradeoffs and generalizability. You will be responsible for guiding the team's technical direction, managing project timelines, and ensuring the robustness, efficiency, and innovation of our machine learning based search systems. Your team will collaborate closely with search infrastructure and platform engineers, and partner with product, design, and customer success teams to jointly achieve business objectives. What You Will Do: * Team Leadership: * Recruit, hire, and mentor a high-performing team of machine learning engineers. * Maintain a "ranking and relevance" mindset in your team, developing a thought leadership on our long-term relevance roadmap. * Foster a collaborative and inclusive team culture, promoting knowledge sharing and continuous learning. * Set clear goals, provide regular feedback, and promote professional growth and development of team members. * Project Management: * Develop and manage project plans, timelines, and budgets for machine learning initiatives. * Ensure the successful execution of projects, from ideation and prototyping to production deployment. * Collaborate with cross-functional teams to define project requirements and priorities. * Technical Leadership: * Drive the technical vision and strategy. * Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern, intelligent search experiences. * Oversee the research, development, and deployment of machine learning models and algorithms. * Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies. * Quality and Performance: * Implement best practices for model development, data pipelines, and model evaluation. * Monitor and optimize the performance, scalability, and reliability of machine learning systems. * Ensure that our AI solutions meet high standards of accuracy and efficiency. * Stakeholder Communication: * Collaborate with leadership, product managers, customer success staff, and other teams to align machine learning initiatives with business goals. * Provide regular updates and reports on project status, challenges, and successes to stakeholders. * Communicate, collaborate, and build relationships with partner teams and peer teams to facilitate cross-functional projects What you bring to the table: * Master's degree in Computer Science specializing in Machine Learning or a related field. A Ph.D. is a plus. * 8+ years of experience in applied machine learning preferably in the ranking/relevance domain, including 3+ years in technical leadership or management roles. * Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level. * Proven experience managing high-performing teams, including mentoring and supporting Staff-level (I6) or higher engineers, with a strong track record of delivering technically ambitious, production-grade projects. * Proficiency in programming languages such as Python, Golang, C++. * Excellent problem-solving and analytical skills. * Strong communication skills. * Knowledge of software engineering best practices and experience with deploying machine learning models in production environments. Compensation Range: $275,000 - $330,000

At Moveworks, we're building the most advanced enterprise AI platform in the world - combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As a Principal Product Manager, you'll play a key role in shaping the future of our Enterprise Search product and search platform. This is a high-impact role for a technical and strategic product manager who can partner cross-functionally to build foundational capabilities that solve real business problems with AI. What You Will Do: * Lead the development of search platform and infrastructure that enables Moveworks Search to scale to billions of documents, while building advanced capabilities for evaluating product performance and search quality. * Partner closely with other PMs, ML, engineering, and UX to identify critical platform needs to ship delightful and performant AI-powered products. * Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution. * Stay ahead of the curve on AI trends and research, turning cutting-edge developments into strategic product bets and differentiated features. * Develop scalable platform capabilities to power internal teams and customer-facing applications alike. * Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes. What You Bring to the Table: * End-to-end product management experience (5+ years) owning technically complex, high-impact products - ideally with building platforms for machine learning or generative AI products. Bonus points for having launched features that delivered measurable impact by solving real user problems with AI. * Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies. * Understanding of real-time ML performance requirements (e.g., latency, accuracy, relevance) and the ability to make informed tradeoffs to optimize for user experience and business goals. * Strong technical acumen, including previous experience as a software or ML engineer, or a technical degree (B.S. or M.S. in CS or related field), enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions. * Proven success shipping enterprise-grade products to large user bases - including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users. * Exceptional written and verbal communication skills - from clear and structured PRDs to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars. * Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes. * Demonstrated strength in cross-functional collaboration - aligning engineering, design, data science, marketing, and customer teams around a shared product vision. * A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency. * Startup DNA - you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.

What You Will Do We are looking for a passionate Sr. / Staff DevOps engineer to join our team. As a member of the DevOps team, you will be responsible for architecting and managing Moveworks AI cloud infrastructure and strategy. As Moveworks grows fast, the DevOps team is tasked with designing and operating resilient and secure cloud and CI/CD infrastructure that allows our product to operate reliably and our engineering teams to build and release customer facing features very rapidly. This position can be virtual / hybrid / onsite. Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects Design, build, and manage the Moveworks multi-tenant AWS cloud infrastructure ensuring scalability, performance, observability, resilience, and cost optimization Working on a cloud based infra environment Own all Kubernetes clusters and service deployments Improve observability and reliability of Moveworks systems by managing monitoring and alerting infrastructure (Prometheus, Grafana, PagerDuty, etc.) Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments Design and manage networking infrastructure with best in class security practices at multiple Moveworks office sites Work with Moveworks' security team on enhancing the privacy and security posture of the Moveworks infrastructure This is a highly collaborative role, open to an in-person hire if local to the Bay Area, or remote hire What You Bring To The Table Track record of managing and optimizing CI/CD pipelines with large impact (100+ eng). Has operated significant CI/CD infra service like Jenkins / Argo CD / Github Actions / CircleCI etc Working knowledge of a programming language. Preferably one of python/golang Working knowledge of kubernetes An appetite for working at a startup pace on challenging problems with a high degree of ownership. Comfortable with poorly defined problems. Prioritize actions in face of uncertainty. Understanding of infra security practices 5+ years of overall experience, with 3+ years of experience in CI/CD Experience designing and building cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other AWS services Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc. Compensation Range: $180,000 - $249,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

Regional Director of Strategic Sales The Opportunity: We are searching for an experienced enterprise Regional Sales Director to help grow our team. Reporting to the Regional VP of Strategic Sales, you'll be responsible for working with your team of 5+ Strategic Account Executives, providing feedback, coaching and training to ensure quota attainment and overall account development. Your responsibilities include recruiting, team enablement, regional forecast management, customer engagement, territory balancing while contributing to new customer logo acquisition efforts. The Team: Moveworks' Field Sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Moveworks platform. Whether you're looking to learn from the best or be the best, the Moveworks sales team is dedicated to furthering personal development and team success. What you will do: * Engage 1:1's with your Account Executives, understand your 30-60-90 plan, and meet & shadow current members of the sales team * Work directly with your SVP, Regional VP and Regional Director peers on new initiatives and ways to improve day to day operations; build the best Sales Executive team in the industry * Understand the Moveworks customer base, ICP, product and value proposition * Begin to hire, develop, coach and manage a strong team of Account Executives to meet and exceed sales objectives * Define and execute a regional sales plan to meet and exceed sales goals in new and existing accounts. * Empower Account Executives through strategic planning sessions, accountability and execution * Be a product expert and a customer facing asset feel assisting your team in closing deals and exceeding quota * Accurately assess the capabilities, motivators, and career goals of each team member and provide ongoing coaching to improve their performance and support their career path * Develop and implement sales strategies and incentives that drive monthly, quarterly and yearly growth against company targets * Perform regular pipeline reviews and accurately forecast sales pipeline * Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and client care What you bring to the table: * A sales leader with 3-5 years of 1st line management combined with 5+ years of hands-on closing complex software deals (mix of field selling within mid-market and enterprise) * Driven and have met/exceeded direct sales goals of $5-10M+ and leading teams consistently closing average deal sizes of $150-500K while continuing to close $MM deals * You are a constant Recruiter! Moveworks hires "company builders" and, in this role, you will be asked to be on the lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world * Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) selling 'unbudgeted' software without a big brand name. * Familiarity with the challenger sale or MEDDIC approach * President's Club, top rep, top percentile performer, consistent YoY overachievement * Systematic approach to encouraging Pipeline Generation that ensures both consistent pipeline growth week over week and strong messaging contained in actual emails/calls. * NBM Prep & Execution - Ability to walk into NBMs with a perspective, position Moveworks and our differentiation, and schedule next steps * Building Champions / Navigating Personas - Developing champions effectively in each sales cycle and getting multi-threaded within accounts * Technical Validation - Leverages CDD & SDW to uncover their required capabilities and ties them back to business pain * Adherence to Deal Hygiene (Mutual Action Plans / SFDC) Why You Should Apply: * President's Club for top performers * Aggressive sales compensation with SPIFs and commission accelerators * Continuous Sales training and upward career mobility * Pre-IPO new hire stock equity grants * Up to 4% match of base salary for 401K plan * 2-4 months parenting leave * 100% paid medical / dental / vision benefits for employee * Unlimited PTO

What You Will Do: As an IT Support Specialist at Moveworks, you'll be at the forefront of company-wide growth, ensuring seamless and secure IT operations that empower our teams. Our mission is to supercharge coworker efficiency, resolve technical challenges with innovation, and continuously refine processes. We're driven by the opportunity to enhance company productivity through automation, streamlining workflows, and strategically procuring cutting-edge software and hardware. Even more thrilling, you'll have the chance to work with AI to truly transform and elevate the IT experience. We're also responsible for the administration and optimization of our SaaS infrastructure. As a compact, dynamic team within a rapidly expanding startup, we're always ready to broaden our responsibilities to meet evolving demands, all while consistently delivering exceptional service to our colleagues. Keep support inquiries and requests organized and up to date via internal ticketing system (Jira Service Management). Push the envelope with AI, and make our product even better by transforming traditional IT support. Troubleshoot and resolve complex hardware, software, and networking issues. Use a suite of cutting edge tools to automate repetitive manual support tasks. Onboarding and off-boarding of new employees, vendors, and contractors. Manage user accounts, permissions, and access rights across supported systems. Deliver IT and application training to employees, empowering them with the necessary technological resources and expertise to fulfill their responsibilities effectively. Provide excellent service to internal clients, ensuring they feel that their problems are understood and addressed quickly, with minimal impact to their productivity. Develop and maintain comprehensive documentation, including support workflows, knowledge base articles, and technical guides. Identify technological issue trends to proactively prevent problems and develop processes to resolve. Provide concise and helpful responses to support requests from all levels of the business. Solve problems quickly across multiple platforms like Slack, Okta, Zoom - with minimal downtime for the customer. Escalate complex problems to the next level when assistance is required. Thrive in an agile environment and be adaptable to work changes that can shift quickly. What you bring to the table: 3+ years of experience in a technical support or customer service environment supporting mac OS. 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Kandji/Jamf), Zoom, Palo Alto Networks, Global Protect, etc. Strong problem solving and troubleshooting skills. 5-star customer service mindset. Excellent teamwork skills. Familiarity with mac OS, Windows, Linux, iOS, and Android devices. Ability to administer Okta and G-Suite for day-to-day operations Experience working with SSO Systems like Okta, OneLogin, etc. Ability to independently perform root cause analysis and resolve complex issues related to network, access, and general IT. Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined. Experience or involvement with IT projects or large initiatives. Proficient understanding of internal and external customer requirements. Exceptional communication and interpersonal skills to interact with users at all levels of the business. Compensation Range: $100,000 - $125,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

As an Enterprise SLED Account Executive, you will be responsible for new business acquisition and client management within the State, Local, and Education Agencies. You will accomplish this through strategic account and territory planning, thorough research of prospective customers, targeted business development, and direct field-based sales activities within your defined territory, vertical, or set of prospects. Moveworks stands alone as the sole agentic AI platform available in the FedRAMP Marketplace. What You Will Do Develop relationships with multiple Program Directors within SLED agencies and Offices, as well as partners within the Moveworks GTM ecosystem. Manage overall client relationship,including orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) to ensure Moveworks value is being realized by customers As an Enterprise SLED Account Executive, drive relevant lines of Moveworks products to agency clients to ensure mission success Serve as the agency's trusted advisor by understanding their mission and advising on how Moveworks can help enable their existing and future roadmap. What You Bring To The Table Experience in selling to the C-Suite & thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a specific function or industry. 5+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams at executive and cabinet level within the US Federal Government. Experience producing new business, negotiating deals, and maintaining healthy Program Director relationships. Understanding of agency mission and prior experience of selling to an agency's mission is highly preferred.. Experience achieving and exceeding sales targets Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 60% This is a remote opportunity within the US. US Citizenship is required. Government clearance is beneficial, but not required. Base Compensation: $150,000 Compensation Structure: Base + Commission + Equity

What You Will Do Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup. * Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. * Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. * Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. * Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. * Identify patterns and feedback to advance the Agentic AI framework further. * Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence. What You Bring To The Table * Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills * BS or a higher degree in computer science or related field * 7+ years professional experience in scalable system development * Strong product sense and a passion for building scalable web or conversational UI products * Excellent cross-functional collaboration skills * A constant thirst for learning and readiness to step out of your comfort zone Nice To Have * Experience with LLM/Agentic AI conversational products * Proficiency in extracting common patterns and expertise in modular architecture and API design Base salary compensation range: $227,000 - $275,000

We are seeking a dynamic and strategic Global Lifecycle Marketing Manager to own and drive the comprehensive customer journey at Moveworks. This is a critical role that will shape how we engage with our customers from their very first interaction through their entire lifecycle, ensuring they achieve maximum value from our AI platform. You will be instrumental in building a cross-channel strategy that goes beyond single-channel execution, making a profound impact on customer awareness, adoption, retention, and expansion. What will you do? Holistic Customer Journey Ownership: Develop, implement, and optimize a robust global customer lifecycle marketing and distribution strategy spanning the entire customer journey-from discovery and onboarding to ongoing engagement, retention, and upsell opportunities. Cross-Channel Strategy & Execution: Drive and execute integrated, multi-channel campaigns across various touchpoints including email, in-product messaging, community, web, etc. You will be responsible for crafting various email nurtures and newsletters. Customer Segmentation & Personalization: Develop sophisticated customer segmentation strategies and deliver highly personalized, data-driven communications and experiences that resonate with diverse global audiences and drive measurable outcomes. Deliver Results: Establish key performance indicators (KPIs), rigorously monitor, analyze, and report on campaign performance, and leverage insights to continuously test, iterate, and optimize lifecycle programs that deliver direct business impact. Cross-Functional Collaboration: Partner closely with Product, Sales, Marketing, Customer Success, Analytics, Operations, and Creative teams to ensure consistent messaging, aligned goals, and integrated campaigns that deliver a cohesive customer experience. Experimentation and Innovation: leverage innovative marketing technologies like AI and behavioral data, to supercharge program optimization and personalization that impact customer engagement and revenue. What do you bring to the table? 8+ years of experience in lifecycle marketing, growth marketing, or a related field, with a proven track record of success in a SaaS environment. Demonstrated success in developing and executing end-to-end customer journey strategies that drive significant business impact (e.g., acquisition, activation, retention, upsell). Excellent storytelling and written communication skills - you will be drafting email series and newsletters to prospects and customers Strong analytical skills with the ability to interpret complex data, derive actionable insights, and make data-driven decisions. Experience with marketing automation and CRM platforms (e.g., Marketo, Salesforce) Excellent communication and leadership skills, with the ability to influence stakeholders at all levels within a global organization. Customer-Centric Mindset: A passion for understanding customer behavior and a commitment to delivering exceptional customer experiences. Experience working in a fast-paced, high-growth environment. Compensation Range: $145,000- $180,000 + Bonus + Equity *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!

LOCATION: Preferred for a candidate to be located in the Bay Area. Would consider candidates remote PST (USA) What You Will Do Moveworks is seeking a Presales Solutions Engineer to join our Sales team. As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks' technology and a technical consultant to our prospects in pre-sales engagements. As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques. As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements. To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market. A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person. You'll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities. A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan. Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more. As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides. * Perform product demonstrations that engage the audience and explain by showing how our product works. * Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security. * Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team. * Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers. * Work with prospects to understand their technology stack and IT business processes. * Document customer requirements and facilitate a clean hand-off to the post-sales CS Team. * Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer. * Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling. What You Bring To The Table * 5+ Years experience in pre-sales and/or post-sales customer facing technical roles * A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems. * Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors. * Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience * Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace. * As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved. * Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions. * Willingness to travel ~25% for internal events and external customer meetings. Base Compensation Range: $155,000- $208,000 Compensation Structure- OTE [Base Salary + Commission] + Equity