Operations Manager jobs at MTM - 12783 jobs

President - Multifamily Property Management Operations
Korn Ferry 4.9
Birmingham, AL jobs
Korn Ferry has partnered with our client on their search for the role, President - Property Management Operation. Gateway Management Company is seeking a President to lead performance accountability across its portfolio. While growth is embraced, our priority is a commitment to preserving the values that define Gateway. Although this growth is important, the greatest impact for this role and its direct reports will come from improving the performance of the existing portfolio. The President will oversee property management across all Gateway properties, with a focus on financial integrity, operational excellence, and compliance with all relevant laws, regulations, and internal policies. As a senior leader, this individual will also serve as a culture champion, actively promoting Gateway's mission and philosophy throughout the organization. Key Responsibilities With a relationship and data-driven approach to management, the President provides direct supervision to the RVPs in Property Management Operations and Service Operations. This supervision ensures that the operations and maintenance of all properties align with overarching standards emphasizing quality, occupancy, cost control, and revenue objectives. The individual actively: Focuses on maximizing operational performance of the Gateway Development portfolio Identifies the clear, reasonable expectations for the Gateway Development portfolio and 3rd party clients Drives accountability for meeting these expectations Maintains assigned properties in a decent, safe, and sanitary condition always Organizes assigned work efficiently Develops effective work methods that comply with expectations Partners with internal and external resources to maintain high levels of property performance and standards Additional Key Responsibilities In addition, this individual: Interprets program standards, procedures, and regulations crucial for program effectiveness Manages the budget for all area programs Recommends modifications to meet evolving program requirements and staff adjustments Participates in developing the annual budget submission related to Property Management Operations Ensures the area of responsibility operates within the established budget Advises the CEO and relevant C-level peers on pertinent budget, policy, program, and procedural matters Provides updates on all phases of area programs Represents Gateway Management Company Partners at various public/business, community, and resident meetings Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance and other activities to ensure desired occupancy levels and return on investment Report regularly to management Oversee the preparation of month-end property performance and financial narratives, ensuring the property managers are explaining to property owners the relevant activity for each month Review, interpret, and apply applicable laws and regulations, and company policies and procedures Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation Ensure lease agreements are up to date, and provisions are enforced with each tenant Continuously research and study innovative practices in top performing companies across various industries and pilot new and borrowed ideas in the property management team Negotiate property management contracts and other contracts in accordance with established criteria; as to protect the company's interest Must be able to determine when contracts warrant investor, partner and/or lender review and/or approval Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts Maintain clear line of communication with each property owner/partner and foster client relations Oversee onsite risk management compliance; ensure monthly property walkthrough inspections are completed and properly documented Develop and maintain property management systems, including policies and procedures Ensure coordination of property operations, including building maintenance and rehabilitation work Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property Addresses all escalated tenant complaints and responding to emergencies Key Responsibilities, continued Oversees responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure partners/investors/lenders remain informed Works collaboratively with property management staff, Asset Management, Risk Management, and Accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports to partners/investors Conducts project investment reviews, including quarterly financial reviews, annual site inspections, tenant file review and periodic reviews of insurance, property tax, debt service coverage and reserve for replacement requirements Responsibilities/Duties for Staff Supervision and Development Participates in the recruitment, interview, selection and evaluation process for property management staff Mentors, coaches, supervises, develops and directs property managers in their job responsibilities and the operation, maintenance and leasing activities of the properties to maintain company standards Provides oversight to property managers regarding property maintenance and repairs Mentors employees and train them on various best practices through a hands-on training approach and through special focused training seminars in partnership with the Learning & Development team Leads regular staff engagement between Senior Managers across other departments Assures proper training and use of all equipment/supplies Monitors initial tenant leasing activity to ensure compliance with requirements Responsibilities/Duties for Business Management Prepares annual management plans, as needed, with input from Senior Management Team and investors Sets performance goals by property, related to industry standards; monitor performance, adjust strategies as needed Participates in organizational planning with Senior Management Team Works with staff to ensure maximum use of property management and other software Works with owners, managers, site staff and accounting personnel to develop and manage individual site business plans including investment objectives, compliance goals, market positioning, personnel, asset quality, financial goals and objectives Responsibilities/Duties for Reporting, Community Involvement and Professional development Prepares and present departmental reports relating to project performance, goals, standards, benchmarks Regularly communicates and cooperates with Senior Management Team on all reporting and regulatory issues Sits on various committees pertinent to department and organization goals and standards Stays abreast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies and procedures The Candidate Skills and Competencies Specific Qualifications and Attributes to include: 10+ years of managing a portfolio of 10,000+ units in affordable housing or a mix of Affordable and Class A / B market-rate multifamily housing Experience leading high-functioning property management teams Demonstrated experience developing and motivating a high performing, cross functional team Proven track record of implementing best practices to maximize value across a portfolio Bachelor's degree Excellent written and verbal communications skills Ability to multitask and delegate effectively in a fast-paced environment and to work cross-functionally in a matrixed environment Prior experience Real Page One Site Software is a plus In addition to competitive pay, Gateway Management Company's robust benefits package includes: Competitive salary and bonus potential Potential for Equity to share in future profits Health, dental, vision, and short and long-term disability insurance Paid time off and company holidays 401k plus company match Wellness plans, FSA/HAS The Company The Gateway Companies Gateway Management Company emphasizes creating partnerships and properties, with long sustainable value, thriving residential communities, and enriching work environments. Gateway strives to create rewarding work and living environments. We are a branch of several companies that are a total property and housing solution. The Gateway Companies are comprised of Gateway Management, Gateway Development, and Gateway Construction. The Gateway Companies were formed in 1986, including Gateway Management Company, for the primary purpose of providing conventional and affordable housing through development, property management and asset management for the properties owned by the principal in the Company. Gateway currently manages over 180 properties, including our third-party partners, consisting of over 16,000 units throughout the Southeastern United States. We have over 450 employees. SE: 510761140
$161k-277k yearly est. 5d ago

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Sales Strategy & Operations Manager
Envoy Inc. 4.4
San Francisco, CA jobs
Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role Sales Operations at Envoy is responsible for driving business outcomes and value by developing initiatives, programs, and processes that enable our sales organization to run effectively and efficiently. This is a multifaceted role in which you will work cross-functionally with our sales, finance, and marketing teams to design and execute sales strategies. We are seeking people who are passionate about helping others and eager to take on a variety of projects in a fast-paced environment. This is an on-site position that requires working 4 days a week (Monday-Thursday) at our San Francisco HQ. You'll own Business Partner Relationships: Partner closely with sales leadership to understand performance, operational levers, and gaps, consistently overachieve their sales funnel targets. Strategy and Planning: Help set the sales team's strategy and long-term plan, including sales execution and cross-functional coordination with marketing, renewals, success, and finance. Compensation Design: Support compensation planning and design across the entire GTM organization and manage processes to drive clear, consistent, and fair compensation for all variable pay employees. Project Planning: Develop actionable, measurable project plans and partner with sales leadership and other key stakeholders to roll out and communicate goals, recommendations, and impact to the appropriate teams. Examples of projects include: Drive deal velocity and pipeline hygiene CSM and AE hand-off playbook Developing BDR qualification criteria and goal planning Modeling and tracking SPIFF success Facilitating lead, contact, account, and routing decisions Develop a planning model and targets for sales capacity, compensation, and pipeline generation Systems and Operations: Proactively identify improvements in current workflows and processes that can help improve efficiency and focus on automation and acceleration of the business (e.g., Salesforce, Outreach, Zoominfo, LinkedIn Sales Nav, and other GTM systems and tools). Analysis: Conduct insightful analysis using internal and external data (e.g., revenue, market, industry, trends) to derive insights that will drive strategic business decisions. Build and maintain key documentation regarding our policies, sales processes, and requirements. You have 3 -5 years of experience in Sales or Revenue Operations within a SaaS organization. Advanced proficiency with spreadsheets, presentations, and Google Suite. Familiarity with variable compensation design and processes. Experience with Salesforce and other Sales and Customer Success operations tools, and eagerness to continue developing these skills. Exceptional critical thinking, analytical, and problem‑solving skills. Highly proficient in using data to answer business‑critical questions. Great communicator and ability to drive cross‑functional alignment. Ability to effectively manage multiple competing priorities. Comfortable and flexible working in a fast‑paced environment. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. The ability to make an immediate impact in helping customers create a great workplace experience. Support for your personal and professional growth. By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. #J-18808-Ljbffr
$114k-185k yearly est. 4d ago
Head of Customer Success Operations
Envoy Inc. 4.4
San Francisco, CA jobs
Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role Envoy is seeking a strategic, data-driven, and hands‑on leader to serve as our Head of Customer Success Operations. Reporting to the VP of Customer Success, you will own the systems, processes, insights, and operational frameworks that enable predictable, scalable customer outcomes. This is a builder/operator role-ideal for someone who can set strategy, analyze deeply, execute quickly, and collaborate cross‑functionally in a high‑growth environment. This is an onsite position that requires four days a week (Monday-Thursday) in our San Francisco HQ. You will Lead and develop the CS Operations team, partnering closely with Data, EPD, Finance, and GTM leadership. Own CS operational strategy, including financial planning, renewals forecasting, retention/churn modeling, capacity planning, and quota design. Establish operating rhythms, forecasting frameworks, and performance processes that drive predictable revenue outcomes. Oversee program management for key CS initiatives such as NPS, tech stack governance, product launch readiness, cross‑functional strategic initiatives, research workstreams, and special projects. Own all post‑sales data & insights management, including churn, expansions, pipegen, product usage analytics, renewal forecasting, team performance dashboards, executive reporting, QBRs, board materials, and monthly/bi‑weekly business reviews. Lead org design & staffing strategy for the CS organization, including compensation plan design, quarterly SPIFFs, capacity modeling, headcount planning, and long‑term org structure. Build a deep understanding of Customer Success metrics and convert insights into strategic recommendations. Track leading indicators of customer health, adoption, and retention; deliver clear reporting to CS leadership. Maintain data accuracy across Salesforce, Omni, Vitally, and related systems; build routines to ensure data integrity. Translate business requirements into technical specifications for BI teams; communicate insights across technical and non‑technical audiences. Oversee program management for key CS initiatives such as NPS, tech stack governance, product launch readiness, cross‑functional strategic initiatives, research workstreams, and special projects. Design and optimize GTM processes to improve customer conversion, retention, and expansion. You have 7+ years in Revenue Operations, GTM Operations, or Sales/Customer Operations within SaaS. 2-3 years of team leadership/management experience preferred. Experience building and scaling operations in a fast‑paced startup environment Comfortable operating in ambiguity and creating clarity out of complexity. Strong analytical, strategic, and process design skills. Excellent communication and stakeholder management abilities Passion for solving problems and driving cross‑functional alignment. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. An inclusive community where you feel welcomed and cared for as a person. The ability to make an immediate impact in helping customers create a great workplace experience. Support for your personal and professional growth. By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. #J-18808-Ljbffr
$89k-173k yearly est. 1d ago
Head of CS Operations: Scale Revenue & Insights
Envoy Inc. 4.4
San Francisco, CA jobs
A workspace management technology company in San Francisco seeks a Head of Customer Success Operations to lead the CS Operations team and develop strategic initiatives. The ideal candidate has over 7 years of experience in revenue operations within a SaaS context and a proven track record of team leadership. This onsite role, requiring four days a week in the San Francisco HQ, offers a unique opportunity to make a significant impact on customer experience and operational success. #J-18808-Ljbffr
$89k-173k yearly est. 1d ago
Operations Manager
Select Staffing 3.5
Anaheim, CA jobs
I have a direct hire opening for an Operations Manager in Anaheim with a commercial general contractor that specializes in tenant improvement and renovation projects throughout Southern California. In this role, you will keep multiple active construction projects on track day to day by coordinating field teams, subcontractors, schedules, inspections, and addressing jobsite issues. Be proficient in building complete, accurate bids that define the full project scope and position the company to win work. Salary and Schedule Information: Salary Range: $165K-$180K/year plus profit-sharing bonus of 10% based on company performance 1st Shift: Monday-Friday Primarily in-office with regular job site visits Projects are located throughout Southern California, primarily Orange County Job Duties of the Operations Manager: Oversee day-to-day construction operations for multiple active jobs Monitor schedules, inspections, subcontractor performance, and material deliveries Step in to resolve issues that impact schedule, quality, or cost Ensure projects are tracking to budget, schedule, and profitability targets Review cost reports, labor usage, and subcontractor performance Manage and support superintendents, foremen, and field teams Coordinate between estimating, project management, field teams, and ownership Hold teams accountable to company standards, schedules, and expectations Improve operational processes, communication, and consistency across jobs Manage the full estimating process for commercial tenant improvement and renovation projects Review architectural, structural, and MEP plans and specifications Define full GC scope of work, including demolition, framing, drywall, electrical, HVAC, plumbing, and finishes Perform quantity takeoffs and build detailed cost estimates using Excel and construction software Send out subcontractor bid invites and ensure full trade coverage Review and level subcontractor bids for scope completeness and pricing accuracy Prepare complete and competitive estimates that protect project margins Support project handoff after award by clarifying scope, assumptions, and pricing Benefits of the Operations Manager: Medical, dental, and vision 401(k) with company match Paid time off and paid holidays Profit-sharing bonus based on company performance Job Requirements of the Operations Manager: Experience managing construction operations for multiple projects Ability to manage field teams, subcontractors, and internal staff Strong communication and decision-making skills Ability to work independently and take ownership of the role Strong understanding of how to define full GC scope for commercial construction projects, including all required trades (demo, framing, drywall, electrical, HVAC, plumbing, finishes, etc.) Proficient in estimating commercial tenant improvement and renovation projects for a general contractor Proficient in Excel for estimating and cost analysis Experience using Procore and construction estimating tools APPLY NOW!
$165k-180k yearly 1d ago
Traffic Control Operations Manager
Integrity Trade Services 3.9
Columbus, OH jobs
Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO
$40k-50k yearly est. 4d ago
Operations Manager
Professional Alternatives 4.0
Dallas, TX jobs
Operations Manager - Commercial Real Estate (Dallas, TX) We are a nationally recognized commercial real estate brokerage firm with a strong presence across office, industrial, and retail markets. As we continue to grow, we're seeking a driven Operations Manager to lead day-to-day office operations and support high-performing brokerage teams in our Dallas office. What You'll Do Oversee office operations, workflows, vendors, and systems Support brokers and staff across marketing, research, and client services Drive process improvements to increase efficiency and productivity Assist with budgeting, expense control, and financial reporting Partner with HR on recruiting, onboarding, and team engagement Ensure compliance with internal policies and regulatory requirements Champion adoption of technology, tools, and internal systems What We're Looking For Bachelor's degree required 5-8+ years of operations or management experience (CRE or professional services preferred) Proven leadership and process-improvement experience Strong communication, organizational, and problem-solving skills Tech-savvy with CRM and Microsoft Office Collaborative, proactive, and results-driven mindset Why Join Us Competitive salary + bonus National platform with best-in-class tools Entrepreneurial, fast-paced environment Clear growth and leadership opportunities
$57k-98k yearly est. 5d ago
District Operations Manager - Eco Resource Recovery
International Executive Service Corps 3.7
San Francisco, CA jobs
A community-focused organization is seeking a supervisor for collection services, managing day-to-day operations and ensuring compliance with environmental and safety regulations. The ideal candidate has a high school diploma (GED preferred) and relevant management experience. Responsibilities include auditing collection standards, training employees, and budget preparation. This role offers a combination of professional challenges and a commitment to sustainable practices and community service. #J-18808-Ljbffr
$80k-106k yearly est. 1d ago
VP Operations / Home Health
Career Strategies, Inc. 4.0
Simi Valley, CA jobs
Job Description Summary Develops short- and long-term home care services goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct strategic practices and standards. Develops and implements home care services practice standards and guidelines across organization. Oversees home health, hospice and palliative service lines, as well as partners with regional peers to promote post-acute services. PRIMARY RESPONSIBILITIES • Serves as a member of the leadership team providing strategic direction on home care service related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills. • Ensures home care services operate efficiently and effectively, while maximizing profitability and growth. Ensures improved operational integration of home health, hospice and palliative services with system services. Advises on identified challenges that relate to the operation of post-acute and recommends appropriate action. Recommends changes to administrative policies to achieve strategic objectives. • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to operation leaders. • Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of standards to facilitate effective utilization of the electronic health record. Assists leaders in administering, directing and coordinating the activities of the home care services staff to achieve strategic objectives. • Oversees home care service operations to ensure compliance with established corporate objectives and the delivery of optimal health care services. Takes administrative calls as assigned, solving problems and making appropriate policy interpretations to ensure quality care to patients. • Monitors progress toward home care patient satisfaction goals and recommends and implements corrective actions as necessary. Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and training. • Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes home care service areas through appropriate structure and delegation of functions. Identifies succession planning needs. • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Recommends and implements changes as needed to comply with accrediting or performance standards. • Reviews financial indicators and implements action and modifications when warranted. Maintains clear expectations of accountability with direct reports. Communicates with managers to resolve various issues related to staffing, utilization of home care services and facilities, equipment and supplies, and interdepartmental processes and hand-offs. • Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Regularly informs and updates staff on organizational and industry issues. Coordinates the provision of health care activities to ensure patient care is provided in accordance with regulatory, statutory and legal standards. Reviews pending legislation on local, state and national levels for impact on health care; and when appropriate, enlists support to influence effective legislation. • Works in a constant state of alertness and safe manner.
$155k-230k yearly est. 3d ago
Director of Mechanical Operations
Entech Network Solutions, LLC 4.0
Phoenix, AZ jobs
The Director of Mechanical Operations is a senior leader responsible for the overall performance of the Mechanical Division, including HVAC and Plumbing operations across industrial and commercial projects. This role owns day-to-day execution, staffing, project outcomes, safety, financial performance, and strategic growth for the division. The Director of Mechanical Operations will lead a team of Project Managers and Superintendents, partner closely with estimating and preconstruction, and support business development through estimate reviews, sales support, and customer relationships. Reporting Relationship Reports to: Executive Leadership (President / Operations Leadership) Direct reports: Mechanical Project Managers and Superintendents (and/or General Superintendent / Operations Managers as applicable) Key internal partners: Estimating/Preconstruction, Safety, Finance, Procurement, Business Development, and other Division Leaders Key Responsibilities: Division Leadership & Operations Lead all operational aspects of the HVAC and Plumbing division, ensuring safe, efficient, and profitable project delivery. Establish and maintain consistent operational standards for field and office teams (planning, scheduling, documentation, productivity, closeout). Drive accountability across project execution, ensuring teams meet scope, schedule, quality, and budget commitments. Create bench strength by developing leaders and supporting succession planning within the division. Project Execution (Field + Office Alignment) Oversee and mentor Project Managers and Superintendents to ensure strong coordination between field production and office management. Maintain visibility into project status through regular reviews (cost-to-complete, labor productivity, change orders, schedule health, risk items). Support teams in resolving escalated issues including customer concerns, manpower constraints, subcontractor performance, and complex technical challenges. Promote strong jobsite planning, material coordination, prefabrication where applicable, and effective commissioning and turnover processes. Financial Ownership & Performance Own divisional performance metrics including gross margin, labor efficiency, change order capture, cash flow, backlog health, and forecast accuracy. Lead monthly and weekly project financial reviews with Project Managers and senior leadership; validate projections and corrective actions. Identify operational efficiencies and cost controls without compromising safety or quality. Preconstruction, Estimating & Sales Support Participate in estimate reviews and operational handoff to ensure projects are set up for success prior to award. Provide constructability input, labor planning insight, staffing projections, and risk assessment during pursuit and preconstruction. Partner with leadership and business development to support growth initiatives, client relationships, and repeat work. Contribute to staffing plans based on pipeline, backlog, and upcoming pursuits. Safety, Quality & Compliance Champion a strong safety culture and ensure consistent compliance with company standards and applicable regulations. Drive quality expectations across installation, documentation, inspections, testing, and turnover. Ensure teams follow contract requirements, permitting considerations, and company operational processes. People Leadership & Talent Development Recruit, develop, and retain top talent across Project Manager and Superintendent teams; influence hiring for key mechanical roles. Build a high-performance culture through coaching, clear expectations, and measurable goals. Encourage professional development and strengthen collaboration across departments. Required Qualifications 10-15+ years of progressive experience in mechanical construction operations (HVAC and/or Plumbing) serving industrial and commercial clients. Proven leadership experience managing Project Managers and Superintendents with multi-project oversight. Demonstrated ability to lead both office and field operations and communicate effectively with both groups. Strong understanding of project financials including job cost, forecasting, labor productivity, change management, and margin performance. Experience participating in estimate reviews, preconstruction planning, and operational risk evaluation. Strong knowledge of mechanical systems, installation methods, scheduling, procurement/material flow, and commissioning/turnover practices. Preferred Qualifications Experience in a self-performing environment (mechanical contractor or GC with meaningful mechanical self-perform exposure). Experience scaling a division or leading operations through growth (headcount, backlog, geographic expansion). Demonstrated success improving operational systems, field productivity, and forecast accuracy. Familiarity with industrial environments, complex retrofits, occupied spaces, or mission-critical work. Core Competencies Division-level ownership mindset with operational discipline and urgency Strong leadership presence and ability to influence across levels Financial acumen with comfort owning performance metrics Clear communicator with strong conflict resolution and relationship management skills Balanced approach combining strategic thinking with hands-on operational support Ability to attract, develop, and retain high-performing leaders
$82k-132k yearly est. 5d ago
Vice President Operations
Appleone Employment Services 4.3
Vista, CA jobs
Vice President of Wellness Operations The Vice President of Wellness Operations is a senior executive responsible for driving operational excellence, guest experience, and team performance across multiple wellness, hospitality, and guest service departments. This role partners closely with executive leadership and serves as a visible, hands-on leader for both guests and staff-balancing strategic direction with active daily involvement. Key Responsibilities Operational Leadership Oversee day-to-day operations across spa, fitness, wellness, retail, front desk, housekeeping, and guest services functions. Translate organizational goals into clear, actionable operational plans that optimize performance and guest satisfaction. Ensure compliance with all applicable health, safety, labor, and licensing standards. Act as the operational leader in the absence of the COO or other executives to ensure seamless continuity. Build and maintain strong relationships with vendors, partners, and service providers. Oversee scheduling, timekeeping, and workflow systems to improve efficiency and accountability. Guest Experience Excellence Maintain a highly visible presence with guests, anticipating needs and resolving concerns with professionalism and empathy. Consistently achieve top-tier guest satisfaction through exceptional service delivery and proactive standards. Analyze feedback and survey data to implement service improvements. Oversee guest communications, including inquiries and complaint resolution. Support and host special events and engagement activities to strengthen guest loyalty and community connection. Team Development & Culture Lead, mentor, and develop department leaders and teams to achieve operational and service goals. Foster a culture of excellence, professionalism, and collaboration rooted in empathy and accountability. Oversee recruitment, onboarding, training, performance management, and team development initiatives. Establish clear performance metrics and ensure consistent application of company policies and service standards. Conduct regular performance reviews and provide feedback to encourage growth and high performance. Qualifications Experience Minimum of 5 years in senior leadership (Director of Operations, Resort Manager, Hotel Manager, or equivalent). Proven experience managing operations in a luxury hospitality, resort, or wellness/spa environment. Background in leading large, multi-department teams. Education Bachelor's degree preferred in Hospitality Management or a related field. Skills & Attributes Exceptional communication and interpersonal skills. Strong business acumen, including budgeting, forecasting, and operational metrics. Guest-focused leadership style with calm, solution-oriented decision-making. Highly organized, detail-oriented, and effective in fast-paced, high-expectation environments. High emotional intelligence, discretion, and professionalism. Proficient in Microsoft Office and operational management systems. Availability Flexible schedule with availability for weekends, evenings, and holidays as required.
$158k-243k yearly est. 1d ago
Vice President Operations
MacKenzie Stuart 4.4
Charlotte, NC jobs
Mackenzie Stuart is partnered with an international Warehouse Automation OEM who is looking for an exceptional Vice President of Operations to fuel their growth objectives for the US market. This role involves overseeing daily operations and driving organizational growth by implementing efficient processes and managing operational budgets. Presenting a fantastic opportunity to collaborates with the executive team to shape strategies and make a significant impact on the US presence of a rapidly growing international firm. Responsibilities Lead, mentor, and develop the operations and project teams to ensure seamless solution delivery. Design and implement business strategies, plans, and procedures. Oversee budgeting, reporting, planning and auditing. Collaborate with department heads to improve processes and productivity Based in Charlotte, NC with travel to sites across the Americas. Qualifications Bachelor's degree or higher in an Engineering, Project management, or industry relevant fields. Minimum 5 years' of experience in Project management/Operations. A background in Automation, Plant manufacturing or B2B intralogistics sectors. Proven track record of leadership and organizational management. Strong communicator and negotiator with the ability to influence senior executives. Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment. Due to high application volumes, if you haven't heard back within 14 days, please assume your application has not been successful.
$114k-191k yearly est. 2d ago
Director of Operations (Compliance)
Glocap Search 4.3
Fairfield, CT jobs
Our client is a real estate firm focused on private debt and equity investments. They are seeking a Director of Operations to support non-investment related functions of the business, including but not limited to compliance oversight, employee support, vendor management, and office operations. Responsibilities: Firm Operations Own day-to-day operational management of the firm across all non-investment functions Act as the primary internal point of contact for employees on operational, compliance, and firm matters Partner closely with senior leadership to build, refine, and document scalable processes and procedures Support firm growth while maintaining an efficient, lean operating structure Compliance Oversight Serve as the firm's internal compliance lead and coordinator Manage relationships with external legal and compliance providers Oversee regulatory filings, certifications, and ongoing compliance obligations Maintain compliance systems, policies, and employee attestations Ensure the firm meets regulatory requirements while keeping the program practical and efficient People Operations & HR Manage employee onboarding and offboarding processes Coordinate HR administration, benefits, and employee documentation Serve as a trusted operational resource for team members across both offices Vendor & Office Management Act as the primary liaison for third-party vendors (legal, compliance, technology, benefits, office services) Coordinate vendor diligence, contracts, and renewals Oversee office operations for the two locations Ensure smooth office functionality without requiring a full-time in-office presence Qualifications: 8+ years of experience in operations, compliance, or firm management within real estate investing, private equity, private credit, hedge funds, or related investment platforms Experience supporting compliance programs and working with external compliance and legal providers Strong understanding of operational infrastructure at small-to-mid-sized investment firms Comfortable operating in a hands-on, entrepreneurial environment Highly organized, proactive, and able to manage competing priorities with minimal oversight Strong communication skills and ability to interface with senior leadership, employees, and external partners
$105k-178k yearly est. 3d ago
District Manager
International Executive Service Corps 3.7
San Francisco, CA jobs
Shift: Monday- Friday, 4:00am - 1:00pm (Must be flexible with schedule) Role: Provides day-to-day supervision of collection services and related operations of all or part of a subsidiary. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Essential Responsibilities: Assures rates are applied accurately, directly or through subordinate supervisors. Continually audits and evaluates standards for collection activities. Applies apartment, commercial, and residential rates to ensure appropriate customer billing. Adjusts routes to ensure that workload and weights are evenly distributed. Observes collection practices on the routes and enforces safety policies and procedures; conducts accident, injury, and workplace investigations. Ensures all employees are properly trained and licensed (if applicable) to operate and/or maintain all equipment. Assists with collection of delinquent accounts, as needed. Ensures compliance with environmental regulations, employee safety standards, other applicable regulations, and corporate policies. Ensures compliance with collective bargaining agreements. Deals with employee representative regarding questions or disputes. Identifies all potential rule infractions and implements corrective actions and/or processes to avoid future infractions. Maintains and generates records of operations and submits reports as directed. Investigates and resolves customer inquiries and complaints not resolved by subordinates. Adjusts rate and billing disputes as necessary. Prepares or assists in preparing budgets and plans for equipment and staffing. Assists General Manager in planning operations. Represents the company in community activities, with public contacts, and Company activities. Other duties as assigned. Qualifications: Possession of a high school diploma or GED. Bachelor's degree preferred. Related management experience in resource recovery and in supervisory capacity. Principles of employee training, supervision, and evaluation. Supervisory techniques, resource allocation, planning and budgeting. Valid Class “B” Commercial Driver's License preferred upon hire or within six months of hire Recology Offers: An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include: Paid time off and paid holidays. Health and wellness benefits including medical, dental, and vision. Retirement plans (Employee Stock Ownership Plan, 401(k) with match). Annual wellness incentives. Employee Assistance Program (EAP). Educational assistance. Commuting benefits. Employee referral program. Supplemental Information: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job. #J-18808-Ljbffr
$86k-132k yearly est. 1d ago
Director of Operations (HR, Payroll & Corporate Operations) - Westchester County - $130-165k+B
Advice Personnel 3.8
New York jobs
A privately held, owner-led operating company is seeking a Director of Operations to oversee core corporate functions, including Human Resources, Benefits Administration, Payroll, and cross-functional operational execution. This is a senior leadership role designed for a hands-on operator who can assess existing processes, implement structure, and drive consistent follow-through across both corporate and field-based teams. Reporting directly to ownership, this individual will serve as a trusted operational partner, helping strengthen internal systems, improve efficiency, and ensure accountability across the organization. Core Responsibilities: HR, Benefits & Payroll Oversee day-to-day HR operations, including employee relations, benefits administration, and compliance. Manage and execute weekly payroll through ADP, ensuring accuracy, timeliness, and adherence to applicable labor laws. Serve as the primary liaison with payroll and benefits vendors, setting clear expectations and ensuring responsiveness and service quality. Operational Oversight Evaluate existing corporate and field operations to identify inefficiencies, process gaps, and execution breakdowns. Design, implement, and enforce practical workflows and operating procedures to improve productivity and accountability. Ensure operational initiatives are properly tracked, executed, and sustained over time. Personnel & Resource Management Partner closely with staff and management to address workforce planning and operational challenges. Maintain a visible leadership presence across the organization to reinforce expectations and standards. Recruitment & Interviewing Lead and support the screening and interviewing process for operational and technical roles. Ensure candidates meet defined experience, reliability, and performance criteria prior to hire. Vendor Management Manage external service providers related to payroll, benefits, and HR administration. Hold vendors accountable to timelines, service levels, and organizational priorities. Strategic & Leadership Expectations: Operate proactively, identifying opportunities to strengthen operations rather than reacting to issues as they arise. Present thoughtful recommendations and solutions to ownership with confidence and clarity. Take full ownership of initiatives from planning through execution, without the need for close oversight. Demonstrate strong professional presence and communication skills to effectively influence staff and external partners. Prioritize competing initiatives and clearly communicate expectations across the organization. Qualifications & Requirements: Proven experience balancing hands-on HR execution with high-level operational leadership. SHRM certification (or equivalent demonstrated expertise) strongly preferred. Deep working knowledge of labor laws, HR compliance, and employment regulations, with the ability to guide leadership on people-related decisions. Ability to be on-site five days per week in Westchester County, during standard business hours. Base Salary: $130-165k plus bonus and benefits The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity and other non-cash incentives. Please send your resume for immediate consideration to: bsedita@adviceny.com If this particular role isn't the ideal fit, please feel free to forward your resume to the email above to explore other available opportunities. Please also feel free to share this posting with anyone in your network who might be open to learning more. Referrals are always appreciated! Advice Personnel *Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
$130k-165k yearly 5d ago
Project Manager - Electrical Operations
Sedona Staffing Services 4.3
Dubuque, IA jobs
Based out of Dubuque, IA Salary Target: $75,000 - $90,000 / year Industry: Electrical construction Lead electrical construction projects from start to finish Accountable for safety, schedule, budget, labor productivity, and quality Collaborate with field leadership, clients, vendors, and internal teams Core Responsibilities Review contracts and project scope Build and track project budgets and forecasts Create and maintain project schedules Coordinate manpower and material procurement Identify and price scope changes (manage change orders) Support foremen with planning and problem-solving Conduct routine site visits Enforce safety and quality standards Ensure code compliance with NEC Manage inspections, punch lists, as-builts, and final closeout Qualifications 5+ years in electrical project management Experience with budgeting, scheduling, and vendor coordination Strong leadership and communication skills Ability to pause work for safety issues if needed KPIs (How Success is Measured) Project profitability & labor efficiency On-time delivery Change order capture rate Jobsite safety record & audit results Install quality & rework reduction Client satisfaction & repeat business A P P L Y T O D A Y Interested in learning more? Great! Please share a copy of your professional resume with Amanda: Amanda@careerpros.com Or text: 563-663-9119
$75k-90k yearly 2d ago
Investment Operations Manager
Us Tech Solutions 4.4
Boston, MA jobs
The Role We are seeking an experienced Investment Operations professional with expertise in security master and related reference data to work on strategic initiatives as well as supporting our clients through our daily production processes. Primary Responsibilities May Include: Creating and managing securities as needed. Providing security master and reference data support to Traders, Surveillance and other stakeholders across Asia, Europe, and America. Responding to all queries in a timely manner. Take the lead on responding to questions from high profile data users and liaise with Technology partners and vendors to target and resolve data issues; being able to take the lead on issue resolution escalated by internal and external parties. Reviewing exception reports such as those for GSD and Aladdin on daily basis and resolving the -exceptions Resolving cash and asset reconciliation exceptions including researching reference data points causing the breaks Partnering with global teams in West Conshohoken, PA and Boston, MA for security master related cleanup, new data points and related projects. Support staff with more complex tasks within the group, such as monitoring Pace/Summit data feeds, -supporting OMNI sec master requirements, taking lead on issue escalation and resolution. Engage with or partners on strategic initiatives, workflow improvements, additional data requirements and related projects. Leverage data quality tools to ensure the quality of our data and propose additional DQ checks when gaps are identified. Working with Team Leadership on process improvements. Be the point person to work with management on new products and more junior team members on seeing automation opportunities thru to fruition Working with more junior team members with oversight and in their development. Skills required 4+ years of experience in the asset management side of the investment management industry. Strong knowledge of investment instruments, their related reference data requirements and how they are expected to behave. Knowledge of Aladdin applications, particularly Security Master, Dashboards, AladdinView and Reconciliation. Other modules such as Trade Entry, Explore a plus. Knowledge of automation tools including PowerBI, Alteryx, GenAI, etc. to develop solutions to pursue automation, create capacity, reduce risk, and enhance efficiency. Proficiency with data querying tools such as PL/SQL and MSSQL a plus Proficiency with market data providers such as Bloomberg and Refinitive Experience with strategic data initiatives, such as systems migrations and enterprise security master. Strong organizational skills with strict attention to detail. Demonstrated success working in a high volume, high intensity environment. Demonstrated commitment to risk control and management. Demonstrated skills working on a global team including clear communication, being proactive, handoffs and escalation as needed. Excellent oral and written communication skills. Professional and decisive with outstanding business judgment and ability to see issues through to resolution. Proficient computer skills, particularly with Microsoft Office. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$61k-89k yearly est. 4d ago
Traffic Control Operations Manager
Integrity Trade Services 3.9
Philadelphia, PA jobs
Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO
$40k-51k yearly est. 4d ago
Branch Manager - Industrial
American Equipment HR LLC 4.3
Kansas City, KS jobs
American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy - take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. Position Summary: American Equipment, a leader in in-house crane fabrication, parts, service, and material handling is hiring a Branch Manager in Edwardsville, KS. Join our team and be part of a 50+ year legacy to provide unmatched customer service! Supervisory Responsibilities: Oversees and participates in the recruitment, hiring, and training of technicians Oversees schedules and assignments for the branch Oversees branch service sales and profitability Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Duties/Responsibilities: Sells profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs. Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met. Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met Ensures a healthy and safe working environment, and compliance with federal and state regulations Works with Regional Manager to develop operating budget and manages P&L for the branch Delivers reports to executive team members as requested Supervises equipment purchase and maintenance Performs other related duties as assigned. Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives Identifies training needs and opportunities; develops and implements a plan for meeting those needs Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff Performs other related duties as assigned Required Skills/Abilities: Excellent leadership and management skills. Excellent sales, customer service, and interpersonal skills Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks, delegating when appropriate. Proficient with Microsoft Office Suite or related software. Experience: Crane or industrial experience preferred 3 years management experience in a service industry What we offer: We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off. Cigna Health Insurance (Kaiser in CA) FSA & HSA healthcare employer contribution Critical Illness, Accidental, and Hospital Indemnity Plans Dental and Vision Plans Company paid STD & LTD Disability Insurance Educational and Tuition Reimbursement Maternity (12-wks) and Paternity leave Employee Assistance Program Basic & Voluntary Life AD&D 4% 401k Employer Match, with 6% of your Contribution Company Paid Time Off (PTO) Company provided PPE Discounts on products and services Opportunities to network and connect American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States. Our Commitment to Inclusion & Belonging: At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Proof of right to lawfully work in the United States required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation details: 90000-120000 Yearly Salary PIf65c4969a35e-37***********7
$43k-57k yearly est. 2d ago
Commercial Operations Manager
Questpro 3.9
Dallas, TX jobs
Highly respected and long-standing Dallas-based insurance agency is seeking a Commercial Lines Operations Manager to oversee the day-to-day operations of the agency, ensuring that all teams are functioning effectively and efficiently. This role will require a strategic thinker with strong leadership skills to manage complex situations, optimize workflows, and enhance team performance. This position is full-time in office in N. Dallas Medical is paid for by the company Flexible work schedule - 7.5 work day TONS of growth opportunities Voted Insurance Journal's Top 100 P/C Agencies, Insurance Journal's Best Place to Work in the Southwest Region, and Top Workplace in DFW by The Dallas Morning News RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Supervisory Management: Directly manage and develop CL Operations Supervisors, providing strategic guidance, performance oversight, and leadership development to ensure effective team management and operational excellence across all commercial lines teams. • Strategic Operations Planning: Develop and implement departmental strategies, operational procedures, and performance standards that align with company objectives and drive continuous improvement in service delivery and efficiency. • Departmental Performance Oversight: Monitor and analyze key performance indicators across all commercial lines teams, including renewal completion rates, client retention metrics, compliance scores, and productivity measures to identify trends and improvement opportunities. • Escalation Management: Serve as the final point of escalation for complex operational issues, client concerns, and performance matters that cannot be resolved at the supervisor level, ensuring swift and effective resolution. • Department Resource Management: Collaborate with the Leadership Team on departmental staffing decisions, and resource allocation to optimize operational efficiency and support business growth objectives. • Carrier Market Knowledge & Placement Strategy: Stay current on commercial carrier market appetites, underwriting guidelines, and product offerings to guide team placement strategy, ensure alignment with carrier preferences, and support efficient quoting and binding. • Cross-Departmental Collaboration: Partner with other departments to ensure seamless operations and effective communication across all business functions. • Compliance and Risk Management: Collaborate with Compliance Manager to ensure departmental compliance with regulatory requirements, company policies, and industry standards. Address systemic issues and implement corrective action plans. • Process Improvement and Technology Integration: Lead initiatives to streamline operations, implement new technologies, and optimize workflows to enhance productivity and client service delivery. • Training and Development Oversight: Collaborate with the Training and Development Manager to identify departmental training needs, approve professional development initiatives, and ensure supervisors have the tools and knowledge needed to effectively manage their teams. • Reporting and Analytics: Prepare and present regular operational reports to the Director of Operations, including performance metrics, departmental updates, and strategic recommendations for business improvement. REQUIRED: • Minimum of 8-10 years working in the P&C insurance industry with at least 3-5 years in management roles • Proven experience managing supervisory staff and leading large operational teams • Experience with Applied Systems products, including EPIC, CSR24, & Indio • Exceptional leadership, strategic thinking, and organizational development skills • Outstanding communication and presentation skills for executive-level reporting • Extensive knowledge of commercial insurance products, underwriting practices, regulatory requirements, and industry trends • Experience with performance management • Proficient in Microsoft Office applications • Valid insurance license
$45k-63k yearly est. 4d ago