Join Our Team at MTM Health!
At MTM Health, it's more than just a ride-it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
Make a meaningful difference every day.
Join a team that values your ideas and contributions.
Be part of a company that exceeds NCQA standards for customer service.
Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you're ready to transform lives and grow your career, apply today and join us as we break down community barriers-together!
Position Title: Customer Care Representative
Location: Remote Wisconsin
Hourly Rate: $18.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
Must currently reside in Wisconsin
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions including caretaking of any kind
Your Potential. Our Mission.
At MTM Health, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don't talk about a better workplace - we make it happen.
Benefits without Barriers
To show appreciation for our staff's hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
Health, Dental and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan with Company Match
FSA and HSA Savings Plans
Wellness Program with Incentives
Voluntary & Ancillary Plans
Additional Perks
Pay on Demand
Paid Time Off and Holiday Pay
Birthday Holiday
Maternity/Paternity Leave
Continuing Education Reimbursement Program
MTM Perks Discount Program
Career Development Programs
MTM Health is Proud to be an Equal Opportunity Employer
MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.
$18 hourly Auto-Apply 13d ago
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Strategic Rideshare Specialist
MTM 4.6
Remote
What Will Your Job Look Like?
The Strategic Rideshare Specialist will focus on supporting the company's Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market. The Strategic Rideshare Specialist will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations. The Strategic Rideshare Specialist will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area.
This position will be located onsite at our new Chicago office, planned for around the Bridgeport neighborhood. Final office details will be provided as they become available. The schedule will be Monday - Friday 8am-5pm est.
What You'll Do:
Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education
Utilize data to develop and deliver performance improvement plans (PIP)
Source for new IDP's and support their onboarding
Determine and conduct off boarding for providers not meeting contractual obligations
Serve as the first point of contact for all IDP service requests
Own the day-to-day IDP interaction and satisfaction
Conduct on site vehicle inspections and IDP audits to verify compliance with MTM and HIPAA guidelines
Deliver timely, accurate and professional operational support to all IDPs within a specified geographic area and Service Level Agreements
Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of IDP issues
Demonstrate proficiency by providing effective consultation to IDP's and guidance to internal team members
Recognize opportunities to educate IDP contacts on MTM processes when necessary
Assist with/participate/facilitate regular town hall meetings
Liaise with other internal departments as required to resolve IDP's issues and questions
Provide ongoing support to IDPs regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
Meet or exceed assigned KPI's and business objectives
Meet all compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant IDPs are not performing services for MTM
What You'll need:
Experience, Education, & Certification:
High School diploma or G.E.D. equivalent required
Must possess a valid driver's license
Skills:
Demonstrate excellent time management and communication skills
Ability to effectively explain business models and technology to a variety of audiences
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Ability to use and navigate through MS Office applications including Outlook, Teams, Excel, Word, and PowerPoint
Analytical in using data to drive operational and cost improvement
Demonstrate a high level of ownership and attention to detail
Must be able to demonstrate strong customer service skills
Ability to maintain positive and team focused during high stress situations
Ability to maintain high level of confidentiality
Ability to prioritize a high volume of projects, pilots, and initiatives
Ability to proactively identify the client's or member's needs and circumstances
Ability to recognize, handle and refer situations of an emergent nature
Even Better If You Have:
Knowledge of transportation logistics (preferred)
Bachelor's degree preferred
2+ years operational experience (in logistics preferred)
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Milestone Anniversary One Month Sabbatical
Leadership Mentoring Opportunities
Salary Range:
Salary Min: $47, 920
Salary Max: $55,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
#MTM
$47.9k-55k yearly Auto-Apply 1d ago
Civil Litigation Attorney
Lincoln Gustafson & Cercos 3.9
Las Vegas, NV jobs
Western Regional Law Firm office seeks an attorney to join its Litigation team. A candidate must be motivated, reliable and able to work independently for a professional law firm. This opportunity is ideal for a new or experienced Attorney ready to excel with a highly reputable multi-state firm.
We offer one-on-one training for newer attorneys as well as autonomy to manage your own caseload under the supervision of a partner. An ideal candidate should possess the following qualifications:
- Experience with legal research, drafting of motions and discovery;
- Work well independently;
- Exceptional written/verbal communication skills as well as computer skills;
- Have courtroom and deposition experience;
Candidates should have experience researching and drafting legal briefs, working on and arguing various law and motion matters in court, as well as trial preparation. Discovery experience, including both taking and defending depositions, is a plus.
Remote Work is available. Salary will reflect experience and ability.
Job Type: Full-time
Pay: $85,000.00 - $180,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
License/Certification:
* License to Practice Law (Required)
Work Location: In person
$85k-180k yearly 60d+ ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA 3.7
Cedar Falls, IA jobs
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 11d ago
Scan Center QC Specialist (Full Time, Remote in Utah)
Metasource 4.1
Draper, UT jobs
The Document Image Quality Control Specialist is responsible for data and image quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product quality.
Schedule: Monday-Friday2:00PM-10:30PM
Pay: $16.00
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities
Document Entry QC Specialist oversees all aspects of quality assurance including monitoring, evaluation, and calibration scoring
Inspect scanned documents for discrepancies, imaging quality, and more
Reviews and edits document scans to fit company standards
Assist in developing and maintaining a document quality control process
Monitor calibration of scanned documents
Assist management with coaching, training, and development of data entry operators
Assists with training and educating data entry agents and team members on the quality control process
Track and identify reoccurring adherence problems and improvement opportunities in relation to document image scanning
Analyze quality and performance trends
Responsible for scheduling, facilitating, and documentation of regular improvement meetings
Requirements
Demonstrated experience in solving problems and working with raw data
Ability to effectively communicate with co-workers, internal departments, and clients in a professional manner
Dependable in meeting deadlines with accurate and complete information
Ability to be detail-oriented and accurate in a fast pace environment
Experience with Microsoft Office software with emphasis on Excel, Word
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
$16 hourly 5d ago
Director, Business Development Public Sector SLED (Full Time, Remote)
Metasource 4.1
Draper, UT jobs
Job DescriptionDescription:
We are seeking a Business Development Director to lead growth across the Public Sector SLED market (State, Local, and Education) by helping government agencies and public institutions modernize operations through secure, scalable digital transformation solutions. This senior, consultative sales role is ideal for a proven hunter who thrives in complex, multi-stakeholder environments and understands how to sell mission-critical outcomes-not just technology. You will partner with state and local government agencies, municipalities, courts, and public education institutions to digitize processes, strengthen cybersecurity and risk management, reimagine the government workforce, replace legacy platforms, and maximize budget efficiency-ultimately enabling Public Sector organizations to better serve constituents, students, and communities in today's digital-first environment.
Target Pay Range: $100,000 to 135,000 + Commission Plan
Responsibilities:
Own the full sales lifecycle from opportunity creation through contract execution, including discovery, solution design, proposal development, negotiation, and closing for public sector clients.
Drive revenue growth through a balanced focus on net-new client acquisition and expansion of existing government and education accounts, consistently meeting or exceeding assigned annual sales targets.
Proactively create demand within the SLED market through executive-level prospecting, professional networking, social selling, industry events, and targeted outreach to state, local, and education decision-makers.
Lead consultative discovery engagements to uncover operational inefficiencies, financial constraints, security risks, workforce challenges, and modernization priorities across agencies and institutions.
Position and clearly articulate solution value, including intelligent document capture, content services, workflow automation, and process transformation, aligned to agency missions, compliance requirements, and ROI.
Build, manage, and mature a large, diverse sales pipeline, ensuring consistent opportunity flow, accurate forecasting, and achievement of annual revenue and margin objectives.
Engage cross-functional internal teams to develop, coordinate, and execute winning digital transformation solutions for clients.
Develop, present, and negotiate tailored proposals and contracts that align with client requirements, procurement processes, funding cycles, and internal profitability expectations.
Establish and maintain trusted relationships with executive decision-makers, influencers, coaches, and champions across organizations to gain insight, navigate complexity, and drive successful outcomes.
Maintain accurate sales activity, pipeline, and forecast data using CRM tools (e.g., Salesforce), while actively participating in ongoing sales training and professional development focused on SLED markets.
Requirements:
Proven SLED sales experience: 8+ years selling digital transformation, SaaS, or technology-enabled services to state, local, and education organizations, with a consistent record of meeting or exceeding quota.
Experience selling business process modernization technology and services to help clients achieve operational efficiency and transformation goals.
Strong ability to uncover public agency needs, articulate value, build ROI-based business cases, and navigate long, multi-stakeholder buying cycles and formal procurement processes.
Demonstrated success engaging CIOs, agency directors, superintendents, and other senior SLED leaders as trusted advisors and long-term partners.
Advanced skills in opportunity qualification, forecasting, proposal development, and negotiations.
Experience using CRM tools such as Salesforce or HubSpot.
Deep understanding of SLED operating environments, funding cycles, and compliance constraints, combined with accountability, adaptability, and persistence in complex sales environments
Remote opportunities are only available in the following states (with preference in the Northeast): Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, and Wisconsin.
Employment is contingent upon completing and passing a drug screen, background and credit check. MetaSource is an equal opportunity employer.
$100k-135k yearly 26d ago
Independent Associate
Legalshield 4.5
Minnesota jobs
Recruit, develop and train Independent Associates and sell Legal & ID Theft Protection memberships affiliated with LegalShield, the leading legal services provider in the United States and Canada. This is
not
an employment opportunity. You are building a business of your own working from home. Most people start part-time while working elsewhere. There is an opportunity to earn advance commissions, overrides and long-term residual income.
$24k-30k yearly est. 60d+ ago
Claims Representative
Fleet Response 4.2
Hudson, OH jobs
Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.
Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.
Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims.
Additional Benefits:
We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options.
Job Summary
Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims.
Essential Duties and Responsibilities
Reviews and sends loss notices to client and carrier.
Sends assignment request to Body Shop.
Enters documentation including photos and estimates into Fleet Suite system and assigns adjuster to review.
Set up and extend rentals according to parameters set by client.
Make follow up calls to drivers/clients or shops checking claim status.
Obtain documentation on repair delays and send to Collision Repair Liaison for review.
Initiates claim set up with responsible parties.
Complies with departmental policies on recovery process and follows client directives in accordance with state laws.
Meets or exceeds both individual and team recovery performance metrics.
Preferred Knowledge, Competencies, and Skills
Prior Claims Experience
Strong interpersonal skills to ensure excellent internal and external customer service.
Strong investigative and organizational skills.
Excellent written and verbal skills.
Strong ability to multi-task and manage time effectively.
Highly motivated, strong initiative, self-starter with team focus.
Demonstrates dependability, punctuality, and excellent attendance.
Work Schedule
A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training.
This position works Monday through Friday, 8:00 AM until 5:00 PM.
This position required intermittent travel to HUDSON, OH for training during initial new hire period with the possibility of mandatory on-site meetings and follow-up training.
$31k-38k yearly est. Auto-Apply 19d ago
Operations Analyst III
Computershare 4.5
Columbia, MD jobs
In this position, you'll be based at the Columbia office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:
• You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
• You're a redeployment candidate who is under notice of redundancy
• You were moved to a remote contract as your office was closed
We give you a world of potential
We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.
If you have a passion for customer service, and a desire to be part of a globally-diverse organization, then you need look no further for your next opportunity!
A role you will love
As an Operations Analyst III in our Default and Special Services (D&SS) team, you will be responsible for helping to coordinate and provide subject matter expertise on the various operational processes across all groups in D&SS. You will assist in assessing, developing, and implementing group processes and systemic enhancements. You must have excellent communication skills, be an effective team-player, and able to juggle multiple priorities. Be comfortable with new technology, quickly grasp new concepts, and able to work effectively with your team in handling both high-level concepts and detailed analysis.
Some of your key responsibilities may include:
• Partner with subject matter experts to analyze operational processes, design process mapping, and problem-solve to identify root cause and most viable solutions
• Develop side by side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
• Test the feasibility of new ideas, develop, and document new processes, and re-engineer existing functions to capture efficiencies or reduce risk
• Develop and articulate subject matter expertise on a variety of functions responsible for critical processes
• Work within a team to compile, analyze, and interpret data to make strategic and tactical recommendations to business managers
• Invoice Management:
o Manage internal and external expenses
o Coordinate client team interaction
o Research and reconcile position breaks
o Enhance and manage multiple databases, including MS Access
o Create systems and maintain records of the organization
o Interface with internal and external senior management
• Additional Responsibilities:
o Support administrative tasks to further D&SS adherence to its policy and procedures
o Fulfill Secretarial committee role as assigned
o Manage primary system of record update process and report generation
o Interface between D&SS, client teams and legal personnel
o Support innovation and business growth initiatives
What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a strong background in building internal, cross organizational and external customer relationships, and who can meet critical deadlines on complex accounts. You will possess the ability to collaborate with various stakeholders to achieve client and internal business support success.
Other key skills required for the role include:
• Minimum of 3 years of experience with Corporate Trust experience; or a Bachelor's degree in lieu of direct experience
• Ability to use judgment to identify and resolve problems and escalate as appropriate
• Strong analytical/critical thinking skills for problem resolution
• Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
• Strong experience understanding and translating legal/complex documents
• Outstanding troubleshooting and resolution skills
• Ability to partner and coordinate with other functions on projects
• Advanced Microsoft Excel proficiency and other MS Office Suite
Rewards designed for you
• Compensation. The typical base pay range for this role is $25- $36/hr. This base pay is specific to Columbia, MD and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.
• This pay is specific to the United States, and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.
$25-36 hourly Auto-Apply 10d ago
Senior Full Stack Engineer
Legalshield 4.5
Remote
Job Summary:The Senior Full Stack Engineer will lead the design, development, and maintenance of internal tooling that empowers our operational teams to deliver exceptional support for our customers. Working within a small, agile team, you'll have significant ownership over the systems that keep our business running smoothly and our customers satisfied.
As a senior member of the team, you'll help set technical direction, mentor other engineers, and bridge the gap between operational needs and technical solutions. The impact you'll have extends beyond code-you'll shape the tools that directly influence our team's efficiency and our customers' experience. We're looking for an enthusiastic self-starter who thrives on ownership, values collaboration deeply, and is passionate about building quality software that solves real problems for real people.Responsibilities:
Performance Outcomes
Development of Products and Systems
The Senior Full Stack Engineer is a seasoned professional who drives technical excellence across both frontend and backend systems. You'll own the full lifecycle of features from conception through deployment and maintenance, with deep expertise spanning the entire stack. You're comfortable making architectural decisions, evaluating trade-offs, and choosing the right approach for the problem at hand-not just the technology you know best.
You will:
Own end-to-end features for internal operational tooling, from database to user interface, making architectural decisions that balance immediate needs with long-term maintainability
Drive technical design for new systems and major enhancements, creating proposals that consider scalability, performance, security, and developer experience
Establish standards and best practices for code quality, testing, and deployment within the team
Anticipate and solve problems proactively, identifying technical debt, potential bottlenecks, or operational pain points before they become critical
Think strategically about how internal tools impact operational efficiency and customer experience, not just completing tickets
Champion quality through comprehensive testing strategies, thoughtful error handling, and systems that are resilient and maintainable
Technical responsibilities include:
Full Stack Development:
Design and implement robust, scalable full-stack solutions using modern technologies (React, Node.js, C#/.NET, or similar)
Build intuitive, responsive UIs that operational teams want to use, applying web client best practices including performance optimization, responsive design, state management, and modern browser capabilities
Architect backend systems that handle operational workflows, data processing, and integrations efficiently using .NET Core and related technologies
Work within and contribute to microservice architectures, understanding service boundaries, inter-service communication patterns, and distributed system considerations
Design and optimize database queries for performance
Build and maintain APIs that serve both internal tools and integrations with other services
Quality and Reliability:
Write production-ready code with comprehensive testing (unit, integration, and end-to-end)
Apply web client best practices for security (XSS prevention, CSRF protection, content security policies), performance (code splitting, lazy loading, caching strategies), and user experience
Design monitoring and alerting strategies to ensure system reliability
Lead incident response when issues arise, conducting thorough post-mortems and implementing preventive measures
Take ownership of mistakes, treating them as learning opportunities and ensuring the team improves from them
Technical Leadership:
Evaluate and introduce new technologies and approaches that improve team productivity
Break down complex problems into manageable pieces for the team to tackle
Make pragmatic decisions that balance perfect solutions with shipping value to users
Document architectural decisions and system designs for team knowledge sharing
Engagement and Collaboration
As a senior engineer on a small team, you're not just writing code-you're building the team culture and ensuring everyone succeeds together. You understand that internal tooling means your customers are your colleagues, and their success is your success. You actively seek feedback from operational users, translate their needs into technical requirements, and maintain strong relationships across the organization.
You will:
Mentor and guide junior and mid-level engineers, helping them grow their skills through code reviews, pair programming, and technical discussions
Collaborate cross-functionally with operational teams, product stakeholders, and other engineering teams to understand needs and deliver solutions that truly solve problems
Lead by example in all aspects: code quality, communication, work ethic, and how you handle challenges and setbacks
Foster a culture of quality and collaboration, where the team feels empowered to challenge ideas constructively and strive for excellence together
Champion the voice of operational users, ensuring their experience and efficiency are at the forefront of technical decisions
Communicate effectively with both technical and non-technical stakeholders, translating complex technical concepts into business impact
Collaboration responsibilities include:
Lead technical discussions and architecture reviews with the team
Participate actively in agile ceremonies, contributing to sprint planning and team processes
Build strong partnerships with engineering and operational teams to understand pain points and validate solutions
Share on-call responsibilities and help establish sustainable support practices
Proactively identify opportunities to improve team processes, tools, and workflows
Education, Knowledge, and Experience
Required:
5+ years of professional software engineering experience with demonstrated progression in responsibility and impact
Strong full-stack development skills across frontend (React, HTML, CSS, JavaScript) and backend (Node.js, .NET Core/C#, or similar)
Deep understanding of .NET Core and modern .NET development practices
Familiarity with web client best practices including performance optimization, security, responsive design, and modern web standards
Familiarity with microservice architecture, including understanding of service boundaries, API design, inter-service communication, and distributed system patterns
Proven track record of designing and delivering complete features or systems from concept to production
Experience with SQL databases, including schema design and query optimization
Solid understanding of software architecture patterns, design principles, and when to apply them
Strong collaboration and communication skills-you can explain technical concepts clearly and work effectively with diverse stakeholders
Quality-focused mindset with experience implementing testing strategies and CI/CD pipelines
Highly Valued:
Experience building internal tooling or operational support systems
Understanding of message queues, event-driven architecture, and asynchronous processing patterns
Hands-on experience designing, implementing, or evolving microservice architectures in production environments
Familiarity with cloud platforms (AWS, Azure, GCP) and modern deployment practices
Experience with monitoring, observability, and incident response
History of mentoring or leading other engineers
Contributions to technical documentation or knowledge sharing initiatives
What Makes You Stand Out
You're the right fit if you:
Get genuinely excited about solving problems that make your colleagues' jobs easier
Are a self-starter who sees what needs to be done and takes initiative without waiting to be asked
Own your work completely-including the mistakes-and use them as opportunities to improve systems and processes
Believe that team success > individual heroics and actively work to elevate everyone around you
Are passionate about user experience, even when those users are internal operational teams
Take pride in quality and understand that shortcuts today create problems tomorrow
Are open-minded and adaptable, excited to learn new approaches and challenge assumptions (including your own)
Thrive in a small team environment where your contributions have immediate, visible impact
Our Commitment to You:
We value engineers who bring enthusiasm, ownership, and a collaborative spirit. You'll have the autonomy to make meaningful technical decisions, the support to grow your skills, and the opportunity to directly impact how our company operates and serves customers.
If you're passionate about building tools that matter and want to work with a team that values quality, collaboration, and continuous improvement, we'd love to hear from you.
Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
$103k-128k yearly est. Auto-Apply 60d+ ago
Financial Planning & Analysis Manager
Legalshield 4.5
Remote
Job Summary:The Financial Planning & Analysis Manager leads the organization's budgeting, forecasting, and long-range planning processes and provides forward-looking financial insights to support strategic decision-making. This role partners closely with senior leaders to translate business goals into financial models, identify risks and opportunities, and guide investment and resource decisions.Responsibilities:
Scope of the Role
The Financial Planning & Analysis Manager is responsible for leading the organization's financial planning and analysis function and plays a critical role in helping the business understand its financial position, performance trends, and future outlook. This role owns the end-to-end budgeting, forecasting, and long-range planning processes and ensures leadership has timely, accurate, and meaningful financial information to support decision-making. This role works closely with senior leaders to translate business goals and operational plans into financial models that reflect both current realities and future scenarios.
This role operates at the intersection of strategy and execution. The Financial Planning & Analysis Manager is expected to look beyond historical results and focus on forward-looking analysis, identifying risks, opportunities, and emerging trends that may impact the business. The role requires a strong understanding of how different parts of the business operate and how decisions in one area affect overall financial performance.
As a key business partner, the Financial Planning & Analysis Manager works closely with department leaders across the organization to support planning, forecasting, and ongoing performance discussions. This role helps leaders understand financial drivers, evaluate trade-offs, and make informed decisions by clearly explaining complex financial information in a practical and approachable way. The FP&A Manager regularly reviews financial results, explains variances between actuals, budgets, and forecasts, and provides context around what is driving performance. Rather than simply reporting numbers, this role is focused on delivering insights that help leaders act.
The Financial Planning & Analysis Manager also has direct responsibility for leading and developing a team. This includes setting priorities, assigning work, reviewing analyses for accuracy and consistency, and ensuring timelines are met. The role requires a balance between hands-on analytical work and people leadership, with an emphasis on coaching, development, and building strong analytical capability within the team.
Close partnership with Accounting is an important part of the role to ensure alignment between forecasts, actual results, and financial reporting. The Financial Planning & Analysis Manager works to maintain consistency in assumptions, data sources, and methodologies across planning and reporting cycles. The role may also partner with Operations and other functional teams to support efficiency initiatives and cost management efforts.
The Financial Planning & Analysis Manager plays a key role in improving financial processes, tools, and systems. This includes supporting enhancements to forecasting models, reporting dashboards, and planning systems, as well as improving data quality and efficiency. The role is expected to identify opportunities to streamline reporting, improve forecast accuracy, and strengthen financial controls related to planning and analysis.
Overall, the Financial Planning & Analysis Manager has a significant impact on the organization's ability to plan effectively, manage costs, and make strategic decisions. The insights, recommendations, and guidance provided by this role directly influence hiring decisions, budget allocations, investment priorities, and long-term growth strategies. This role requires strong financial expertise, sound judgment, and the ability to lead both people and conversations with confidence and clarity.
Performance Outcomes
Financial Planning & Forecasting
Own the annual budget, reforecasting, and long-range planning processes
Develop and maintain financial models and planning assumptions
Ensure forecasts reflect current business priorities and expected outcomes
Monitor performance against plan and update forecasts as needed
Financial Analysis & Insights
Fine-tune customer LTV, CAC and NPV models
Analyze financial results and explain key drivers, trends, and variances
Provide scenario and “what-if” analysis to support decision-making
Identify financial risks and opportunities and communicate them proactively
Turn complex data into clear, actionable insights for leadership
Business Partnership
Partner with department leaders to support planning, budgeting, and performance discussions
Advise leaders on the financial impact of business decisions and initiatives
Support headcount planning, operating expense management, and strategic projects
Collaborate with Accounting to ensure alignment between forecasts and actuals
People Leadership & Team Development
Lead, coach, and develop a team of FP&A analysts
Set priorities, delegate work, and manage timelines and deliverables
Review team analyses for accuracy, consistency, and quality
Support performance management, feedback, and professional development
Process, Systems & Continuous Improvement
Improve forecasting accuracy and reporting efficiency
Enhance financial planning, reporting tools, and dashboards
Ensure data integrity and consistency across reports and models
Identify and implement process improvements to support business growth
Education, Knowledge, and Experience
Bachelor's degree in Finance, Accounting, Economics, Business, or a related field (Required)
5-8+ years of experience in financial planning and analysis, finance, or analytical roles (Required)
Prior experience leading, mentoring, or managing others (Required)
Strong knowledge of budgeting, forecasting, and financial modeling (Required)
Solid understanding of financial statements and key business drivers (Required)
Advanced Excel skills and experience building financial models (Required)
Experience with FP&A, reporting, or planning tools such as Adaptive, Anaplan, Workday, Power BI, or similar platforms (Preferred)
Experience partnering with cross-functional leaders, including Sales leaders, HR, Operations, and Accounting (Required)
Ability to analyze complex data and clearly explain financial insights to non-finance partners (Required)
Strong communication, organization, and problem-solving skills (Required)
MBA, CPA, or other finance-related certification (Preferred)
Experience in a growing, fast-paced, or evolving organization (Preferred)
Experience improving financial processes or implementing new tools or systems (Preferred)
Additional Information:Location:Remote Job PostingDepartment:9165 AnalyticsTime Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
$70k-90k yearly est. Auto-Apply 6d ago
Head of Demand Generation and Digital Marketing (Full Time, Remote)
Metasource 4.1
Draper, UT jobs
Job DescriptionDescription:
MetaSource is a digital transformation solutions provider who is dedicated to helping organizations eliminate error-prone tasks and data silos, optimize processes, and achieve breakthrough growth. We provide our customers with a diverse set of products and services uniquely designed for their enterprise automation needs. Our aim is simple - when our customers win, we win. Our purpose will be achieved by cultivating people with a “Can Do / Own It” mentality and maintaining a work environment based on our Guiding Principles of Personal Responsibility, Shared Vision, Mutual Respect, Openness, and Integrity.
The Head of Demand Generation and Digital Marketing will lead a team focused on building high-quality sales pipeline through targeted outreach and engagement strategies. This role oversees daily lead generation activity, ensures consistent execution across email, social media, and phone outreach, and optimizes processes for efficiency and results. This leader provides coaching, sets performance metrics, and collaborates with sales and marketing leaders to align campaigns with business objectives. The ideal candidate will have experience or exposure to the following: Enterprise Technology (SaaS, PaaS); Public Sector (SLED) and Citizen Experience; Financial and Mortgage Services; and or Business Process Outsourcing Solutions (BPaaS, AP, HR).
Key Responsibilities
Partners with sales leadership to align outreach with pipeline needs and with marketing to ensure messaging, campaigns, and offers resonate with target markets.
Monitors conversations and messaging for professionalism, consistency, and effectiveness. Ensures customer engagement reflects company values of integrity and service.
Oversees accurate CRM usage and reporting. Provides regular insights to leadership on outreach activity, response rates, and lead-to-opportunity conversion metrics.
Ensures the team consistently delivers qualified leads that align with Ideal Customer Profiles (ICPs) and business development goals. Monitors lead quality and conversion rates to drive pipeline growth.
Establishes daily, weekly, and monthly outreach targets (calls, emails, messages) and holds the team accountable for meeting or exceeding goals. Tracks performance and adjust strategies as needed.
Standardizes outreach processes, refines scripts, and leverages automation tools to increase efficiency and effectiveness across multiple outreach channels.
Stays informed on industry trends, competitor activities, and evolving outreach best practices. Train the team to adapt strategies to stay ahead of the market.
Recruits, trains, and mentors Demand Generation Specialists, ensuring they have the skills, tools, and motivation to achieve high performance. Provides ongoing feedback and career development opportunities.
Builds a high-energy, competitive, and collaborative team culture. Recognize achievements and foster accountability, continuous improvement, and shared success.
Requirements:
7+ years of lead generation, business development, or sales, with at least 2 years in a leadership role
Bachelor's degree in Marketing, Business, Communications, or related field
Proven track record of building and managing high-performing outbound teams
Strong knowledge of B2B demand generation strategies and tools (HubSpot, CRM platforms, outreach automation)
Analytical thinker with the ability to interpret data and drive decisions
Excellent communication, coaching, and motivational skills
Competitive and results-driven leader who thrives in fast-paced environments
Strong sense of accountability and ability to inspire the same in others
Adaptable, innovative, and committed to continuous improvement
Preferred Qualifications
Experience in Business Process Outsourcing or Enterprise Technology solutions industries
Employment is contingent upon completing and passing a background check and drug test. The Company is an equal opportunity employer.
$90k-129k yearly est. 13d ago
IT Asset and Contract Analyst
Legalshield 4.5
Remote
Job Summary:Scope of the Role The Information Technology Asset and Contract Analyst will be responsible for managing the lifecycle of IT assets and contracts within the organization. This role will play a critical role in ensuring compliance with contractual obligations, optimizing asset utilization, and mitigating risks associated with IT procurement and contracts.
This role will oversee the entire lifecycle of IT assets, from procurement to disposal. This includes managing the acquisition process, tracking asset deployments across different departments or locations, monitoring usage and performance metrics, and implementing strategies for asset retirement or replacement when necessary.
Building and maintaining positive relationships with IT vendors and suppliers is crucial. This position acts as a liaison between the organization and its vendors, fostering collaboration, resolving conflicts, and promoting mutual understanding of business needs and expectations. This role will evaluate vendor performance based on predefined metrics and KPIs (Key Performance Indicators). This includes assessing factors such as service quality, timeliness of deliverables, responsiveness to issues, adherence to SLAs, and overall value for money.
Working closely with procurement and finance teams, this position identifies opportunities to optimize costs, negotiate favorable pricing and contract terms, and ensure that vendor relationships contribute positively to the organization's bottom line.
The analyst leverages data analysis tools and techniques to extract meaningful insights from IT asset and contract data. This involves identifying trends, patterns, outliers, and areas of improvement related to asset utilization, contract performance, vendor relationships, and financial expenditures. This role prepares detailed reports, dashboards, and presentations for senior management and stakeholders. These reports highlight key findings, recommendations, risk assessments, and performance metrics, enabling informed decision-making and strategic planning.
This position collaborates with finance teams to manage budget allocations for IT assets and contracts, ensuring that expenditures are within budgetary constraints, cost variances are analyzed, and financial forecasts are accurate.
An IT Asset and Contract Analyst possess a strong understanding of IT asset management practices, contract management principles, and excellent analytical skills. This role plays a multifaceted role in managing IT resources, optimizing vendor relationships, ensuring regulatory compliance, driving cost efficiencies, and providing strategic insights to support organizational goals and objectives.Responsibilities:
Performance Outcomes
IT Asset Management:
Procurement: The analyst oversees the procurement process for IT assets, from vendor selection and negotiation to purchase order issuance.
Inventory Management: They maintain an accurate inventory of all IT assets, including hardware, software licenses, and subscriptions.
Lifecycle Management: This involves tracking the lifecycle of IT assets, managing deployments, upgrades, and disposal in compliance with organizational policies.
Contract Management:
Contract Negotiation: The analyst negotiates contracts with IT vendors and service providers to ensure favorable terms, pricing, and service levels.
Contract Compliance: They monitor contract performance, SLAs, and compliance with contractual obligations and regulatory requirements.
Renewals and Terminations: They assess contract renewals, extensions, or terminations based on business needs and vendor performance evaluations.
Vendor Management:
Vendor Relationships: The analyst manages relationships with IT vendors, serves as the primary contact for contractual matters, and conducts vendor assessments.
Performance Evaluation: They evaluate vendor performance, resolve disputes, and ensure vendors meet service quality standards and contractual commitments.
Compliance and Reporting:
Compliance Assurance: They ensure compliance with software licensing agreements, regulatory standards, and industry best practices.
Reporting and Analysis: The analyst generates reports and dashboards to provide insights into IT asset utilization, costs, compliance status, and vendor performance.
Cost Optimization:
The analyst identifies opportunities to optimize IT spending, such as consolidating licenses, renegotiating contracts, or retiring underutilized assets.
They track costs associated with IT assets and contracts, analyze cost trends, and make recommendations for cost-saving measures.
Risk Management:
The analyst assesses risks related to IT assets, contracts, and vendor relationships, and implements risk mitigation strategies.
They stay updated on cybersecurity risks, compliance issues, and industry trends that may impact IT asset management and contract negotiations.
Process Improvement:
The analyst identifies areas for process improvement within IT asset management, contract management, and vendor management functions.
They collaborate with cross-functional teams to implement process enhancements, streamline workflows, and enhance efficiency.
Training and Documentation:
The analyst may develop training materials, policies, and procedures related to IT asset management, contract management, and vendor governance.
They provide guidance and support to internal stakeholders on IT procurement practices, contract terms, and compliance requirements.
Education, Knowledge, and Experience
HS Diploma Required
Bachelor's degree in Information Technology, Business Administration, or related field preferred.
3+ years of experience in IT asset management, contract management, or procurement.
Strong understanding of IT asset lifecycle management principles and practices.
Experience with IT asset management tools and software.
Excellent analytical and problem-solving skills.
Strong attention to detail and ability to prioritize tasks effectively.
Excellent communication and negotiation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications (e.g., ITIL, CMDB, CSCP) are a plus.
FLSA Status
Exempt
Physical Requirements/ Work Environment
Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Employee has regular and predictable attendance and punctuality.
Additional Information:Location:Remote Job PostingDepartment:9312 Information TechnologyTime Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
$60k-76k yearly est. Auto-Apply 4d ago
Software Test Engineer
Legalshield 4.5
Remote
Job Summary:The Software Test Engineer is an important technical contributor in the organization who is responsible for testing software products and systems thoroughly before release to ensure they meet high quality standards. This includes understanding and documenting project requirements, defining and executing test cases and test plans, identifying defects and issues, and providing detailed reports on test results. The purpose of this role is to help the organization ensure that their software products meet customer needs, function as expected, and are free of bugs and errors. The impact of a Software Test Engineer on the company is significant, as their work can help prevent costly errors, improve customer satisfaction, and enhance the reputation of the organization.Responsibilities:
Performance Outcomes
Performance Outcome: Testing and Analysis of Products and Systems
The Software Test Engineer is an entry-level engineer who will focus on verifying individual components of a product or system as they are learning the tools and processes for assuring the quality of software at scale. They contribute to the test execution, test automation, and test planning of the system. They will be learning how the system interacts with other components and will be developing expertise in the quality assurance process, as well as entry-level coding skills.
Individual tasks include:
· Assist in the collection and documentation of project requirements and help translate these into acceptance criteria.
· Drive the development and maintenance of test cases, scripts, plans, and procedures for ongoing repeatable quality assurance (QA) processes to ensure delivery of high-quality systems.
· Develop, execute, and troubleshoot comprehensive test scripts to validate the functionality of the application or system.
· Maintain clear, well-organized test documentation, including documenting and prioritizing defects identified in testing with instruction of how to recreate, and participating in the development of end-user documentation.
· Ensure either all defects are addressed in the project lifecycle resulting in the resolution of the defect, or the defect being moved to a future release.
· Query backend databases as needed using SQL or other database tools as part of the validation process.
· Engage in ongoing personal study of modern technologies and industry-related knowledge and skills.
Performance Outcome: Engagement and Collaboration
The Software Test Engineer will work closely with their teammates and neighboring teams' software test engineers, software engineers, DevOps engineers, product managers, and others. They will welcome and seek opportunities to learn and grow from more senior engineers as they also continue to develop their skills.
Engagement responsibilities include:
· Work closely and effectively with teammates, which may include fellow software test engineers, software engineers, DevOps engineers, program/product managers, and others.
· Contribute to the implementation of dynamic requirements/initiatives with teammates, cross-team collaborators.
· Actively participate in team meetings and events.
Education, Knowledge, and Experience
· 0-2 years of industry experience in software test engineering (quality assurance)
· Bachelor's degree in Computer Science or related field, or equivalent industry experience- preferred
· Knowledge of software testing methodologies and the software development life cycle (SDLC) and software testing life cycle (STLC)
· Knowledge of SQL query
· Experience implementing and automating end-to-end tests
· Experience testing APIs
Attributes:
o Effective written, verbal, and interpersonal communication skills
o Willingness to learn new approaches and technologies
o Ability to work well with other engineers in a collaborative environment
o Attention to detail and quality
o Open-minded approach to new ideas and approaches
o Willingness to challenge others and be challenged
o Share in the goal of creating the best design and architecture possible
FLSA Status
Exempt
Physical Requirements/ Work Environment
Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Employee has regular and predictable attendance and punctuality.
Additional Information:Location:Remote Job PostingDepartment:9312 Information TechnologyTime Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.
$78k-96k yearly est. Auto-Apply 60d+ ago
Vendor Account Manager
MTM 4.6
Remote
What will your job look like?
The Vendor Account Manager has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross-functional departments and assigned Providers. The Vendor Account Manager also acts as the single point of contact for vendor escalations and ensures appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers.
Location: Must reside in the state of Florida. Travel to local vendors is required.
What you'll do:
Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination
Coordinate and conduct provider performance evaluations
Conduct off boarding for providers not meeting standard expectations
Serve as the first point of contact for all vendor service requests and escalations
Own the day-to-day vendor interaction and satisfaction
Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations
Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
Demonstrate proficiency by providing effective consultation to TP's and guidance to internal team members
Manage and maintain credentialing compliance in accordance with MTM client contracts
Recognize opportunities to educate TP's contacts on MTM processes when necessary
Work with the Transportation Manager to reduce transportation costs
Build and sustain a strong working partnership with assigned transportation providers
Assist with/participate/facilitate regular provider town hall meetings
Handle inbound service requests and ensure that they are properly assigned or addressed
Liaise with other internal departments as required to resolve vendor's issues and questions
Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
Meet or exceed assigned KPI's and business objectives
Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM
Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems
What you'll need:
Experience, Education & Certifications:
High School diploma or GED
College Degree or equivalent work experience
Minimum 2 years' experience as an Account Manager or relevant related experience
1-2 years' operational experience
Must possess a valid driver's license
Skills:
Demonstrate excellent time management skills
Knowledge of transportation logistics
Persuasive negotiator
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Moderate skills in Microsoft Office
Analytical in using data to drive operational and cost improvement
Demonstrate a high level of ownership
Must be able to demonstrate strong customer service skills
Ability to maintain positive and team focused during high stress situations
Strong ability to pay attention to detail
Excellent communication skills
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Ability to prioritize assigned projects, incidents, and requests
Ability to identify with customers' needs and circumstances
Ability to recognize, handle and refer situations of an emergent nature
Adhere to all MTM established protocols and policies
Regular attendance
Even better if you have...
Experience in Project Management and/or Contract Negotiations is preferred
Experience in Cost Management is preferred
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $47,920
Salary Max: $ 55,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTM
$47.9k-55k yearly Auto-Apply 4d ago
Scan Center QC Specialist (Full Time, Remote in Utah)
Metasource 4.1
Draper, UT jobs
The Document Image Quality Control Specialist is responsible for data and image quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product quality. Schedule: Monday-Friday2:00PM-10:30PM
Pay: $16.00
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities
* Document Entry QC Specialist oversees all aspects of quality assurance including monitoring, evaluation, and calibration scoring
* Inspect scanned documents for discrepancies, imaging quality, and more
* Reviews and edits document scans to fit company standards
* Assist in developing and maintaining a document quality control process
* Monitor calibration of scanned documents
* Assist management with coaching, training, and development of data entry operators
* Assists with training and educating data entry agents and team members on the quality control process
* Track and identify reoccurring adherence problems and improvement opportunities in relation to document image scanning
* Analyze quality and performance trends
* Responsible for scheduling, facilitating, and documentation of regular improvement meetings
Requirements
* Demonstrated experience in solving problems and working with raw data
* Ability to effectively communicate with co-workers, internal departments, and clients in a professional manner
* Dependable in meeting deadlines with accurate and complete information
* Ability to be detail-oriented and accurate in a fast pace environment
* Experience with Microsoft Office software with emphasis on Excel, Word
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
$16 hourly 3d ago
Claims Representative
Fleet Response 4.2
Hudson, OH jobs
Job DescriptionAre you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.
Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.
Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims.
Additional Benefits:
We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options.
Job Summary
Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Claims Representative. A Claims Representative is responsible for the day to day operations of accident claim for beginning to end. Working closely with clients, drivers, and repair facilities to ensure accurate and timely resolution of claims.
Essential Duties and Responsibilities
Reviews and sends loss notices to client and carrier.
Sends assignment request to Body Shop.
Enters documentation including photos and estimates into Fleet Suite system and assigns adjuster to review.
Set up and extend rentals according to parameters set by client.
Make follow up calls to drivers/clients or shops checking claim status.
Obtain documentation on repair delays and send to Collision Repair Liaison for review.
Initiates claim set up with responsible parties.
Complies with departmental policies on recovery process and follows client directives in accordance with state laws.
Meets or exceeds both individual and team recovery performance metrics.
Preferred Knowledge, Competencies, and Skills
Prior Claims Experience
Strong interpersonal skills to ensure excellent internal and external customer service.
Strong investigative and organizational skills.
Excellent written and verbal skills.
Strong ability to multi-task and manage time effectively.
Highly motivated, strong initiative, self-starter with team focus.
Demonstrates dependability, punctuality, and excellent attendance.
Work Schedule
A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training.
This position works Monday through Friday, 8:00 AM until 5:00 PM.
This position required intermittent travel to HUDSON, OH for training during initial new hire period with the possibility of mandatory on-site meetings and follow-up training.
$31k-38k yearly est. 21d ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA 3.7
Troy, AL jobs
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 11d ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA 3.7
Webb City, MO jobs
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 60d+ ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA 3.7
Clinton, MI jobs
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested