Muckleshoot Casino jobs - 158 jobs

WHAT'S IN IT FOR YOU Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times. Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. Provide accurate, current information on accommodation, dining, events, promotions, and casino services. Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). Handle escalations with professionalism, providing leadership with detailed information for resolution. Address guest concerns and booking-related issues promptly and empathetically. Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor. Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. Perform other duties as assigned. WHAT YOU'LL BRING 1+ year experience in a call center, reservations, or customer service role. Experience in luxury hospitality or Tribal gaming preferred. Proficiency with call center and reservation systems. Strong organizational skills and meticulous attention to detail. Excellent verbal and written communication skills; fluency in English required. Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. Keyboarding skills and basic computer proficiency.

Requirements Required Skills and Knowledge: Nisqually Tribal Member. Willingness to study toward and earn a GED or high school diploma. 6 months experience dealing with Blackjack and completing Table Games Dealer class. Ability to learn all aspects of Table Games. Ability to follow detailed procedures, accept guidance, and correct actions. Ability to learn and use basic computer skills. Ability to work within time constraints and stay on task. Ability to learn communication skills, both verbal and written. Ability to work independently and use sound judgment. Positive guest service and teamwork skills. Ability to work all shifts, including weekends and holidays. • Ability to obtain a Class III Gaming License. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat, and lift up to 50 pounds. Ability to stand and move around continuously during the assigned shift. Ability to stoop entails using lower extremities and back muscles. Infrequently requires crouching. Manual and finger dexterity for operating a personal computer and routine paperwork ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. Assist Table Games Team Members by performing the essential functions of a Table Games Dealer, Dual-Rate Supervisor, and Floor Supervisor positions. Learn the operation of the Casino Pit, including the player club tracking system. Always gives superior guest service. Oversees game in progress, guests, and team members in the assigned section. Safeguards company assets located in the assigned section. Assigned to pit podium, dealer station, or pit section. Supplement learning with department training, company training, and online and off-site classes. Performs other duties as assigned. Rev 6.27.2023 Salary Description $16.67 +Tokes

Starting Wage: $16.70/hr plus tips Company Standards At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Greets arriving and departing guests in a friendly and positive manner, and provides information and/or direction as requested. Assists drivers and passengers in and out of vehicles. Assists hotel guests with luggage. Parks and retrieves guest vehicles in a timely and professional manner. Operates transport vehicles for shuttle guest and/or employees as required. Accurately documents times of guest arrival, departure and other pertinent vehicle information on required forms. Conducts and records accurate vehicle + coat check as directed. Reports unusual or suspicious activity in parking area or unsafe vehicle conditions to a supervisor and/or the Security department. May assist with evacuation plans and routes. Receiving personal guest items for holding. Advises supervisor of any guest issues or problems. Keeps up to date with casino events. Must maintain confidentiality requirements. Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Minimum of one year driving experience Must be able to drive any make or model of a car, truck and handicapped equipped vehicles, have skills to drive all manual and automatic transmission vehicles. Must not have had any major motor vehicle violations in the past five (5) years. Must not have had driver's license suspended, denied or revoked with the last three (3) years. Strong and outgoing verbal communication skills. Ability to understand and follow verbal and written instructions. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency. Valid Washington State Driver License. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires the ability to walk/stand outdoors for an entire shift. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.

The Facilities Worker is responsible for providing superior guest service to patrons of the casino by keeping the interior and exterior of the casino clean and presentable during business hours. Duties include emptying trash cans, cleaning and maintaining the restroom facilities, replenishing items such as tissue and hand soap, sweeping and mopping and wiping down casino gaming machines. Performs other job-related duties as assigned by department manager. Starting wage is $17.31/hr, increasing to $17.91/hr at successful completion of 90 days. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: High School Diploma or GED equivalent required Experience & Requirements: Must have experience in general housekeeping Must have knowledge of using cleaning solutions and repairing cleaning equipment Physical Requirements: Must be able to stand for longer than 8 hours The ability to lift up to 75 pounds Mobility to climb stairs on a routine basis Must be able to tolerate a smoke filled environment Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

The Income Auditor Level 1 performs accounting work related to the auditing of gaming and non-gaming revenue of the Emerald Queen Casino. This position begins at $26.14/hr with an increase to $26.71/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. The Income Auditor I position includes the following duties: Performs daily audits of gaming revenues and gaming comps. Reconciles cash amounts recorded by Soft Count to revenue reports. Reconciles and audits non-gaming revenue transactions and sales. Calculates and reports cashier variances. Prepares reports for General Ledger. Calculates and reports daily cage deposit amount to the Cage Department. Prepares exception reports. Maintains and issues casino controlled forms. Performs initial review of Multiple Transaction Logs for accuracy. Performs initial review of W-2G and 1042-S tax forms for accuracy. Complies with internal controls and procedures of the Emerald Queen Casino. Interfaces with external and internal auditors, and Tribal Gaming agents. Performs other job related duties as assigned. Minimum Requirements: High School Diploma or GED equivalent is required. Two year degree in accounting, math or completion of a business, vocational, or technical college in accounting, bookkeeping, business or related field is required. Additional related education or experience may substitute for the minimum requirements. Competencies: Seeking a skilled professional with expertise in Emerald Queen Casino Internal Controls, income audit practices, Tribal-State Gaming Regulations, and proficiency in accounting software, spreadsheets, and office equipment. This role requires performing detailed audits, reconciling accounts, preparing reports, ensuring compliance, and collaborating effectively with auditors, regulators, and finance managers. Performance Requirements: Must be able to learn and perform Income Audit assignments in the following areas: Credit Card Batch, Daily Comp Audit, Food and Beverage Audit, Gift Shop Audit, Print and Sort F&B and Gift Shop Reports, Reconcile Managers Meals, Ticket Master Audits, Weekly Ticket Shred, Class III Drop Box Reconciliation, TRM Cash-out Analysis, TLS Progressive Jackpot, and Rounds-generating and collecting reports from other departments in the casino. PHYSICAL REQUIREMENTS This position is subject to long periods of sitting, use of hand and finger dexterity, use of eye sight, long periods of concentration, lifting or moving items weighing up to 40 pounds, and work in a smoke filled environment. Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals Paid Time Off & Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: This position is responsible for developing and maintaining strong relationships with valued players, identifying and attracting new clientele, and promoting loyalty through exceptional guest service and tailored incentives. The Casino Host supports the overall success of the property by maximizing player satisfaction, driving repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: The Casino Host is responsible for providing outstanding guest service and fostering strong relationships with both new and established players to enhance their overall gaming experience. This role involves identifying high-value guests, extending personalized offers and amenities to increase the frequency of visitation. The Casino Host works closely with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and achieve guest experience, retention and revenue goals. Requirements QUALIFICATIONS Required skills and knowledge: High school diploma or GED. Minimum of two (2) years of relevant casino experience, within a strong sales-oriented position, or two (3) years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio. Excellent interpersonal and sales skills with the ability to engage a diverse portfolio of guests. Proficiency in computer systems and software. Customer Relationship Management (CRM) database experience required. Experience planning, organizing, and managing special events. Ability to communicate clearly and effectively to groups, or over a public address system, in a manner that adds to an exciting entertainment atmosphere. Must have a valid Driver's License and Driver's abstract and must not contain any disqualifying events per the NRWC Safe Driver Policy. Must be able to drive guests to offsite events in the NRWC company vehicle. Excellent communication and organizational skills. Strong guest service and problem-solving skills. Self-motivated and sales-oriented mindset with a focus on guest loyalty and retention. Possess excellent decision-making skills and the ability to make sound judgements. Preferred skills and knowledge: 3+ years of related Casino Host experience. 1+ year experience utilizing Casino Player Tracking System. Certification in Red Wind's “Service First” Program. PHYSICAL REQUIREMENTS: Ability to stand or walk for the duration of your shift. Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to tolerate a smoke-filled, noisy environment for extended periods of time ESSENTIAL FUNCTIONS OF THE JOB: Consistent delivery of exceptional guest service in alignment with Red Wind's “Service First” philosophy for both internal and external guests. Interact on a frequent basis with the Casino's most valuable guests to build and maintain VIP Loyalty. Leverage property amenities, programs and all available tools to targeted players as a to increasing loyalty and visitation. Develop and maintain strong relationships and regular communication with targeted guests via telephone, email, and direct mail. Consistently maintain a visible and attentive presence to your portfolio of assigned guests on the Casino floor. Provides full cycle event planning for all levels of guest, including coordinating, inviting, hosting, costing, and follow-up reporting. Promote Casino offerings and Loyalty Program benefits. Possesses a general knowledge of all games throughout the Casino. Completes all paperwork requirements and departmental logs in an accurate and timely manner. Meets the attendance guidelines of the position. Adherence to regulatory, departmental and company policies and procedures. Attends all required meetings and training. Represent Casino at both on-site and off-site events. Understand and educate guests on current and future promotions as a tool for driving engagement and visitation. Maintain strict confidentiality of all guest and Casino information. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev 11.14.2025 Salary Description $71,270.07

$18.18+Tips Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: As a Busser in the Grille and you are to provide our guests with an atmosphere of exceptional service and professionalism at all times, in return this will enhance their dining experience. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: To assist in the setup, operation, and cleanup of the restaurant. ESSENTIAL FUNCTIONS OF THE JOB: Assists wait staff when needed. Pre bus, clear and resets tables during and at the conclusion of each course according to established standards. Sets up bus station. Makes sure all flatware and glassware are polished. Cooks off bread at the start and during shift. Perform other duties as asked. Requirements Required skills and knowledge: Food Handlers Permit Excellent guest service skills. Ability to multi-task. Ability to meet deadlines. Possess a positive attitude. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license. Preferred skills and knowledge: Six months' restaurant experience. Willingness to perform a variety of tasks. Ability to take initiative. Possess active listening skills. PHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen. Ability to tolerate a smoke-filled environment. Required to be able to reach with hands and arms. NATIVE AMERICAN HIRING PREFERENCE

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Prepare the finest quality baked goods so that guests can have an exception dining experience. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Bake products such as breads, pastries, cakes, cookies, and any other specialty items. Requirements QUALIFICATIONS Required skills and knowledge: One year of experience in a bake shop or a baking setting. Food handler's permit. Must be able to follow instructions and follow food preparation sheets. Strong baking, pastry, and decorating skills. Training in sanitation laws and procedures. Two years of experience in a high-volume setting, or specialty kitchen experience. Ability to take initiative and problem solving. Excellent interpersonal skills. Ability to work productively. Ability to work without direct supervision. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license. Preferred skills and knowledge: Excellent guest service skills. Current knowledge of occupational safety issues. Ability to learn new concepts quickly. Ability to multi-task. Ability to manage time effectively. Ability to perform all job duties accurately. Willingness to perform a variety of tasks. Ability to work within time constraints, stay on task and follow directions. PHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for long periods of time. Ability to tolerate a smoke-filled environment. Required to be able to reach with hands and arms. ESSENTIAL FUNCTIONS OF THE JOB: Prepare and cook items for baking. Maintain a sanitary workstation. Bake food in quantities according to persons to be served, and according to established recipes. Inspect and taste prepared foods to maintain HACCP standards and sanitation. Assist the Sous Chef in developing food lists and ensure that sufficient items are ordered weekly; eliminate or add items to list at direction of the Sous Chef. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev: 6/20/24 Salary Description 21.04

WE'RE DOUBLING DOWN ON YOUR FUTURE Base compensation starts at $25.00 per hour, with potential earnings reaching up to $52.00 per service hour, alongside gratuities. This includes a 25% commission on services provided and the opportunity for discretionary performance bonuses 2X yearly. Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort. Check in guests and confirm appointments in a timely and friendly manner. Assist in managing reservation software. Perform various massage techniques, including Swedish, deep tissue, hot stone, aromatherapy, and other specialized modalities, tailored to the client's needs. Consult with clients to assess their specific concerns, medical history, and preferences before each session. Strictly adhere to HIPAA regulations. Create a comfortable and serene environment for clients by setting up treatment rooms with appropriate ambiance and equipment. Customize massages to address specific muscular issues, injuries, or stress points. Educate clients on the benefits of regular massage therapy and recommend appropriate treatment plans. Maintain accurate and up-to-date client records, including session notes and progress. Adhere to ethical and professional standards of conduct in client interactions. Uphold hygiene and sanitation standards in the treatment area and equipment. Maintain the highest level of personal hygiene and professional appearance while on duty. Collaborate with other spa staff to create a seamless and relaxing experience for clients. Promote MCR spa services and products to clients based on their needs and preferences. Stay updated on industry trends, new massage techniques, and wellness practices. Attend various trainings for product and service knowledge. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. (A massage therapist will also be required to offer “Body Services” in addition to massage. (Example: body scrubs and wraps) Perform other duties as assigned. WHAT YOU'LL BRING Valid Massage Therapist license/certification from WA State Department of Health. American Heart or CPR Certification Required. 1 (one) year of proven experience as a Massage Therapist, preferably in a spa or wellness center. Proficiency in various massage techniques and modalities. 2 (two) years of customer service experience. Hospitality experience a plus.

WHAT'S IN IT FOR YOU Competitive salary starting at 167,810.93 - DOE with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. GET TO KNOW THE ROLE The Director of Human Resources (HR) is a key leadership role responsible for developing, interpreting, and implementing personnel policies, procedures, and administrative regulations. This position requires expertise in HR management practices, employment law, and regulatory compliance. The Director of HR provides strategic guidance to senior management, oversees benefits administration, classification, and compensation studies, HR information systems, and recruitment processes, ensuring alignment with legal requirements and organizational goals. Previous professional experience in Gaming and/or Tribal settings is essential. WHAT YOU'LL DO Practice, support, and promote the Mission, Vision, and Values of Muckleshoot Casino Resorts. Develop, write, and interpret personnel policies, procedures, and administrative regulations. Respond to inquiries and recommend resolutions for HR issues, complaints, and legal actions. Identify and ensure compliance with legal requirements and regulations. Represent the organization at personnel-related hearings and investigations. Provide advice and counsel to the HR Director and senior management on HR management practices, emerging issues, and changes in employment law. Assist in resolving disciplinary issues and team member complaints in conjunction with Team Member Relations. Supervise the administration of team member insurance and benefits programs in conjunction with the Benefits team. Partner with the Talent Acquisition manager to assess optimum staffing levels and maintain designated levels using effective employment and recruiting practices. Ensure comprehensive distribution of information to team members and monitor implementation dates and timelines. Assure assigned areas of responsibility are performed within budget. Monitor revenues and expenditures, ensuring sound fiscal control and efficient use of resources. Oversee classification and compensation studies and analysis. Ensure all HR programs comply with applicable federal, tribal, and regulatory laws and/or regulations. Oversee team member services, ensuring prompt and courteous service. Identify opportunities for streamlining processes and improving HR services. Maintain the privacy, confidentiality, and integrity of organizational and team member information in compliance with policies and regulations. Create, maintain and facilitate a positive work environment. Smile and engage Guests and Team Members with a positive professional demeanor. Performs other job duties as assigned. WHAT YOU'LL BRING Bachelor's degree in human resources, Public or Business Administration, Employment Law, Psychology or a closely related field required. Experience may be accepted in lieu of education requirement. Seven (7) years' of proven leadership experience in Human Resources, including three (3) years specific experience in compensation, benefits, recruitment, and/or HRIS. PHR/SPHR or SHRM-CP/SP preferred. Valid HIPAA certification required annually. HOW YOU'LL BE SUCCESSFUL Thorough knowledge of the principles and practices of Human Resource Management. Knowledge of modern principles of management theory and best practices. Demonstrated proficiency and experience relating to all facets of compensation and benefit program development and design. Experience with Human Resource Information Systems (HRIS). Experience with Team Member relations and guiding Managers in policies, procedures and processes. Knowledge of organizational structures, strategic staffing principles, workflow analysis, and streamlining. Knowledge of organizational behavior, development of skills, and career development. Knowledge in developing Training & Development strategies for advancing the Casino and team members. Ability to communicate effectively verbally and in writing. Strong interpersonal, conceptual, analytical, project management and communication skills coupled with creativity in approach. Strong data management skills, with demonstrated high-level data analysis and reporting skills. Ability to read, analyze and interpret policies, contracts, and financial reports. Knowledge and understanding of pertinent federal and state regulations and filing and compliance requirements affecting team member benefits programs including COBRA, ERISA, HIPAA, FMLA, and IRS codes. Ability to establish and maintain effective working relationships. Ability to work with and maintain confidential materials and information.

Starting Wage: $28/hr Company Standards At Angel of the Winds, the World's Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Prepare and conduct safety training and education programs, new employee safety training and demonstrate the use of safety equipment. Coordinate with vendors to set-up on-site training for team members when necessary. Conduct audits to ensure team members are up to date in receiving any training that may be required. Provide training with team members to help prevent future incidents after workplace injuries occur, as needed. Communicate with Security Manager on a regular basis regarding all training, statuses and concerns. Coordinate EMT trainings, to ensure EMTs certifications are active. Partners with Human Resources, Facilities, and other departments as needed, to resolve incidents and concerns. Ensure property complies with OSHA, State, Tribal, and Federal health and safety regulations. Respond to emergencies on property (medical emergencies, fires, evacuations, etc.) and serve as part of the Incident Response and Command Teams. Cover Safety Coordinator responsibilities in the Safety Coordinator's absence, as needed. Works nights, weekend and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required Associates degree (A.A.) in Occupational Health & Safety, Risk Management, or related field preferred; or two to three years' of safety related experience and in-depth knowledge of OSHA guidelines and practices; or equivalent combination of education and experience. Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently; comfortable training large groups. Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills. Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. Must be able to obtain and maintain driver License. Must be able to obtain and maintain a Washington State Health Card (Food Worker Card). Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit. Must be able to obtain and maintain Certifications in OSHA, EMT, and Lockout/Tagout. Must be able to obtain and maintain Instructor Certifications in Verbal Judo, Bleed Control, First Aid/CPR/AED, and Hazcom/BBP. Physical/Mental Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There may be adverse conditions when outside doing checks or walking with vendors. Must have the ability to remain calm and make sound decisions in high-stress emergency situations. Employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.

WHAT'S IN IT FOR YOU Competitive pay of $19.61/hr. with discretionary performance bonuses 2x a year! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Unbox, prep, and organize promotional items in preparation for gifting events. Ensure all materials are ready for smooth execution on gifting days. Assist in setting up promotional events, ensuring giveaways, signage, and necessary equipment are in place before the event begins. This includes preparation for gifting days as well as other events like trade shows. Perform physical tasks such as moving, unboxing, and arranging materials for gifting and promotional events, requiring the ability to lift and carry materials of up to 50 lbs. Distribute promotional items, assist with guest registration, and answer guest questions during the event. Ensure the smooth operation of the event. After events, help pack and store remaining materials and restore event spaces to their original state. Ensure all promotional materials are used properly and follow event guidelines. Coordinate with other departments as necessary to facilitate event success. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform additional tasks as required to ensure the overall success of each event, which may include supporting different events like trade shows. WHAT YOU'LL BRING Previous customer service or event assistance experience is preferred. Ability to manage the intricate details involved in setting up and executing promotional and gifting events. Willingness to work in a fast-paced, ever-changing environment and adapt to the various types of events. Ability to perform physical tasks such as lifting, carrying, unboxing, and preparing materials. Comfortable working in physically active environments. On-call role with shifts scheduled based on event needs, including evenings, weekends, and holiday Ability to lift at least 50 lbs. and work in a physically active environment, which may include standing, walking, and maneuvering equipment. HOW YOU'LL BE SUCCESSFUL Display excellent guest service skills, ensuring a positive experience during events and gifting activities. Demonstrate strong verbal and interpersonal communication abilities. Work cooperatively with other team members to ensure successful event execution. Manage multiple tasks efficiently, especially under high-pressure, high-volume environments. Demonstrate ability and willingness to work all shifts, including weekends and holidays and meet attendance guidelines of the job. Demonstrate ability to adhere to regulatory, departmental and company policies in addition to working with and maintaining confidential materials required.

WHAT'S IN IT FOR YOU Competitive salary at $24.52/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the Security Department mission statement. Observe and responds to emergencies, incidents, procedure violations, criminal, and other activities as they occur. Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed and/or witnessed. Interact with guests, vendors, suppliers, and team members to maintain a safe and friendly environment. Assist guests, team members and visitors within the guidelines set by the department. Safeguard's property assets. Ensure proper handling of confidential information, reports, incidents, and materials. Monitor team member's vehicles as well as ensuring they park in the proper designated areas. Issue parking violation notices to team members who have violated the parking policy. Operate company vehicle. May serve as training officer to new security staff, while maintaining and exhibiting excellent guest service Required to complete various training programs, such as CPR, first aid, defensive tactics, etc. after hire. Required to attend bicycle patrol training course and be able to perform all required motor skills. Monitor and reports on the condition of each security vehicle, bike, and equipment. Maintain and repair their bicycle. May testify in court as needed in regard to MCR related incidents. Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Engage guests, team members and vendors with a professional and friendly demeanor. Performs other duties as assigned. WHAT YOU'LL BRING Hold and maintain a valid WA State Driver License. Formal security or law enforcement training, schooling or certification preferred. Ability to obtain a Class IIIA gaming license. HOW YOU'LL BE SUCCESSFUL Knowledge in use of handcuffs, flashlights, oxygen tanks and PPE. Skilled in critical thinking, awareness, and problem-solving skills in every aspect of duties. Ability to learn, comprehend and follow detailed security procedures and instructions. Ability to document incidents and write up reports in an accurate and legible manner. Ability to work with and maintain confidential information. Ability to communicate effectively both orally and in writing. Read, write, and speak English fluently. Ability to portray an assertive, confident, and professional attitude when interacting with guests and team members. Ability to enforce rules and regulations with diplomacy and tact. Ability to maintain composure during stressful situations. Ability to operate a personal computer and applicable software, and/or other office equipment. Knowledge of health & safety standards, and safety regulations as required. Ability to walk, stand and ride a bicycle for prolonged periods of time. Ability to occasionally lift seventy-five (75) pounds to one hundred pounds (100 lbs.).

Management reserves the right to change the essential duties of this position description from time to time as necessary. can be considered for an alternate work location for no more than two days per week. The IT Cybersecurity Network Engineer on-site plays a mission-critical role in protecting the casino's gaming operations, financial transactions, player data, and enterprise network infrastructure. This role is responsible for architecting, engineering, and securing next-generation network and cybersecurity solutions that support 24/7 casino operations. The Cybersecurity Network Engineer ensures compliance with gaming commission regulations, NIGC requirements (for tribal properties), PCI DSS, and all internal security standards. The IT Cybersecurity Network Engineer requires advanced expertise in modern network security architecture, real-time threat detection, zero-trust frameworks, and segmented network environments that support gaming, cage and count rooms, hospitality systems, and administrative operations. This role collaborates with security leadership, internal auditors, gaming regulators, and third-party vendors to maintain a secure and highly available environment. Responsibilities include maintaining and administering all aspects of the company's computer networks, including network hardware & software, assisting with disaster recovery design, planning and implementation, securing and protecting all data in motion, configuring, monitoring and maintaining firewalls, and replacing faulty network hardware components when necessary. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential function of the Cybersecurity Network Engineer includes but not limited to: Maintaining and administering the company's computer networks and related network environments including systems software, applications software, hardware, wireless, and configurations. Configuring and managing firewalls and other network security devices. Implement and maintain enterprise security solutions, including firewalls and VPN. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Monitoring network performance to determine if adjustments need to be made. Working with the team performing disaster recovery operations when required. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software. Create and maintain detailed Network and Server Documentation and Procedures. Knowledge: Maintains a thorough knowledge of infrastructure, servers, server-side software, and network operating systems. Stays abreast of current technology. All other duties as assigned. EDUCATIONAL REQUIREMENTS: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field preferred. Minimum 4-7 years of combined experience in network engineering and cybersecurity roles. Three (3) years of progressive IT experience (preferred), OR five (5) years of progressive IT network engineering experience. SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS: The IT Network working related certifications, work experience or a combination can be used in lieu of education or experience at Managements discretion. Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, firewalls, routers, and wireless networking. In-depth understanding of the OSI Model. Ability to map and create accurate network diagrams and use Microsoft Visio. Experience in Casino, gaming, tribal government, or high-security environments strongly preferred. Ability to effectively present information in one-on-one and small group situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Experience with Aruba Switches Preferred. Experience with Palo Alto Firewalls Preferred. Experience with Illumio and Zscaler Preferred. Ability to create accurate network diagrams and documentation for design and planning network communication systems. Ability to work with all levels of staff within and outside of IT and outside of the organization. Must be able to successfully pass a Pre-Employment Network Engineering Aptitude test. Professional certifications: Preferred: CISSP, CISM, CCNP Security, CCNP Enterprise CEH, GSEC, GCIA, GCWN Security +,CySA+, CASP+ Illumio, Zscaler Palo Alto PCNSE, Fortinet NSE4+ Performs other duties as assigned. Must be at least 21 and older and have the ability to obtain and retain a Washington State Class III Gaming License; and successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the team members frequently required to stand, walk, use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment. PROPERTY REQUIREMENTS: In support of LEC&H's Pride in Property values, this position, like all LEC&H positions, assists with the daily cleaning of public and team member spaces, ensuring all team members properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.

WHAT'S IN IT FOR YOU Competitive salary at $28.80/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Exemplifies Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism. Operates and performs requested adjustments and maintenance on Casino AV systems, lighting, and VR Gaming. Evaluates and recommends stage lighting placement and sound setups and acts as on-site supervisor for stagehands and other 3 party support personnel during event setup and performances as required. Integrates entertainment backline, electrical equipment, sound equipment, and stage setup with house systems as required under the direction of the Senior Sound & Light Coordinator. Makes frequent checks of equipment and performs preventive maintenance and emergency repair on electrical and mechanical stage systems including consoles, spotlights, electronic dimmers, closed circuit television, recording equipment, and related devices required by the Sr. Sound & Light Coordinator. Installs and integrates systems related to Casino Operations as designed, engineered, or approved by the Sr. Sound & Light Coordinator. Performs preventative maintenance of all audios, video and lighting related systems in the nightclub and Casino a directed by the Sr. Sound & Light Coordinator. Arranges for receipt and storage of advance show materials and operational supplies for the entertainment under the direction of the Sr. Sound & Light Coordinator. Monitors and manages distributed audio and visual content throughout the Casino. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Operates all aspects of Casino AV systems, lighting and entertainment under the direction of the Sr. Sound & Light Coordinator to include: Load in / load out, hotels, transportation, issuance of food coupons, rehearsal times, dressing rooms maintenance, set times, payment of entertainment and other duties as assigned. Maintains strict safety standards. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU'LL BRING 2 (two) years of experience in the maintenance, and operation of electronic and digital sound systems, stage systems, and show lighting equipment in a casino, theater, or other large public assembly facility, supplemented by college level courses in audio/video, electronics or communications engineering required. Forklift, Scissor lift Training Certification required. May be obtained during first 90 days of employment. Installation and operation of BSS London Architect, Audio Architect, preferred. Experience and operation of AMX & Creston programming preferred. Dante level 2 certification preferred. Experience with fiber optic, Cat5, Cat5e, Cat6 RJ45 cable and networking limitations preferred. HOW YOU'LL BE SUCCESSFUL Knowledge of principles and practices of entertainment and AV systems supervision. Knowledge of Digital Sound Reinforcement with professional digital and analog audio mixing consoles linked to networked sound systems. Knowledge of computerized lighting programs on Avolites and Grand MA Digital lighting control systems. Knowledge required for the installation and maintenance of AV systems including management and operation of advanced RF technologies and stage lighting equipment. Knowledge of electrical and mechanical equipment including tools, test devices, and safety methods associated with such equipment for maintaining and testing complex systems. Knowledge of advance sound & light theory as well as application in real time environments skills. Knowledge of current OSHA requirement. Skilled in using complex Audio/Visual systems and computerized sound reinforcement through networked systems experience. Skilled in using Remote Midas Pro X and Yamaha M7CL Monitor Console linked through network to front of house position and remote iPad operation skills. Skilled in using digital light pre-programming for conventional as well as moving high end light fixtures. Ability to operate specialized equipment and tools, such as forklift, scissor-lift, and utility cart, utilized in the repair, and maintenance of equipment. Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. Ability to load content into iView for video gaming devices.

The Steward is responsible for performing F&B inventory duties by receiving and storing of all food, supplies, and necessary materials for the kitchen department. Provides internal guest service by effectively communicating with kitchen staff to ensure daily orders are fulfilled for various department, assists with daily inventory and maintains an organized and sanitary storage area. Performs additional job duties as assigned by the department manager. Starting wage is $18.80/hr and increases to $19.70/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: High School Diploma or GED equivalent required Experience & Requirements: One year experience in a high volume full service restaurant Must be able to handle receiving food, supplies and materials for the kitchen and take daily inventory Knowledge of proper food storage procedures required Must have valid Washington State food handler's card Physical Requirements: Must be able to stand for longer than 8 hours The ability to lift up to 40 pounds Mobility to climb stairs on a routine basis Must be able to tolerate a smoke filled environment Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Uses convection and holding ovens while maintaining high standards of quality and appearance of all food prepared and served. Prepares stocks, sauces, and soups. Sautés, pan-frying, poaching, steaming, roasting, grilling, simmering, wood char broiler, wok cooking and braising. Properly perps and cooks various meats, poultry, fish, and other seafood. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred. EXPERIENCE: * Minimum of two (2) years experience cooking in a high volume, batch cooking kitchen. * Minimum of one (1) year experience cooking seafood, breakfast, and fry cook menu items. * Minimum of one (1) year experience grilling, broiling, sautéing, roasting, braising, and steaming foods. * Prior experience with re-thermal procedures preferred. OTHER REQUIREMENTS: * Must be 18 years of age or older. * Must obtain and hold a Food Handler's card within 60 days from date of hire. * Must have knowledge of HACCP. * Must have knowledge of Health Codes and Liquor Laws. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays. * Must have a successful employment history with the Tulalip Tribes and/or other employers. The rewards don't stop at Tulalip making it easier for you to say yes to finding a home here with us. Choose us and get paid faster! All "Hot Job" bonuses are paid out in two installments: * 1st installment of the bonus is paid on your FIRST paycheck. (Must be a minimum of 60 hours worked). * 2nd installment of the bonus is paid after successful completion of your 90-day probationary period. (Must be a minimum of 420 hours worked). Hot Job Eligibility: * Hot Jobs bonuses are for select positions only and will be indicated on the job posting. * Current Team Member department transfers are not eligible for a Hot Job signing bonus. * Any former Team Member who has resigned, been dismissed, or requires a conditional work agreement within the past 12 months is not eligible for a Hot Job signing bonus. * Any former Team Member who requires a conditional work agreement is not eligible for a Hot Job signing bonus. Exemption Type Non-Exempt Closing Date 1/1/2026

Runs electronic bingo machines, calls numbers during bingo sessions, verify winning numbers, functions as cashier during rush periods, sells pull-tabs, and makes periodic announcements. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred. SKILLS: * Must be articulate. (Audition test required) * Must have excellent math skills. (Test required) EXPERIENCE: * Minimum of two (2) years experience working with the public utilizing excellent guest relation skills. * Minimum of six (6) months Bingo Calling experience. * Minimum of six (6) months floor experience as a Bingo Floorworker. OTHER REQUIREMENTS: * Must be well groomed. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays. * Must have successful employment history with Tulalip Tribes and/or other entities. Exemption Type Non-Exempt Closing Date 1/1/2026

WHAT'S IN IT FOR YOU * Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times. * Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. * Provide accurate, current information on accommodation, dining, events, promotions, and casino services. * Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. * Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). * Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. * Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. * Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). * Handle escalations with professionalism, providing leadership with detailed information for resolution. * Address guest concerns and booking-related issues promptly and empathetically. * Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. * Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. * Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. * Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). * Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. * Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor. * Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. * Perform other duties as assigned. WHAT YOU'LL BRING * 1+ year experience in a call center, reservations, or customer service role. * Experience in luxury hospitality or Tribal gaming preferred. * Proficiency with call center and reservation systems. * Strong organizational skills and meticulous attention to detail. * Excellent verbal and written communication skills; fluency in English required. * Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. * Keyboarding skills and basic computer proficiency.