Muckleshoot Casino jobs in Auburn, WA - 115 jobs

Under general supervision, teaches and instructs pre-school children in a curriculum of pre-academic social, adaptive, communication, and motor skills. MAJOR TASKS AND RESPONSIBILITIES Prepares and implements weekly lesson plans in conformance with established program curriculum; assists in integrating Muckleshoot language and culture in the classroom setting. Performs development screenings and maintains a healthy, safe, and developmentally appropriate program. Provides opportunities for parents to learn about the growth and development of their children. Directs the activities of instructional assistants and volunteers. Participates in school meetings, IEP/IFSP/ILP meetings, and in-service and other trainings. Plans and participates in parent conferences; supports parent involvement in the classroom. Prepares and maintains all required documentation and records; provides reports for administrative purposes. Requisitions, stores and maintains an appropriate inventory of textbooks, instructional materials, supplies and equipment. Supervises students in a variety of educational settings. Uses positive reinforcement strategies and other appropriate techniques to assist students in the development of appropriate behavior and an appreciation of human diversity. Plans, organizes, and develops a variety of instructional materials and learning aids for use with individual or small groups of students. Uses good judgment regarding appropriate action to assist injured or physically ill students. Maintains an orderly, attractive and positive learning environment. Because of the Tribe's commitment to community service and the well being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities. EDUCATION - EXPERIENCE AND TRAINING FOR POSITION Required: Bachelor's degree in Early Childhood Education, or related field from an accredited college or university. One (1) year of professional experience teaching pre-school age children. Special Requirements: Must pass a criminal background check, a drug screen and meet all health and immunization requirements. Must be able to obtain satisfactory results on a pre-employment physical examination, including tuberculosis screening. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION Skill In: Designing and implementing lesson plans for students having a wide range of achievement; effective communication with students, parents, or guardians, staff and administrators; working with children in an understanding, patient, receptive and confident manner; organizing activities in keeping with the maturity and attention span of assigned students; following written and oral instructions; managing student behavior; using standard office equipment, including personal computer. Knowledge of: Early childhood education teaching processes and techniques; concepts of child development and developmental behavior characteristics; effective behavior management techniques; rules and procedures for child/student safety. Ability to: Communicate effectively; work with students in a positive and confident manner; observe safe work practices; establish and maintain cooperative work relationships; arrive to work in a timely manner; attend required training; maintain confidentiality. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is occasionally required to sit; use hands to operate, finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet. Licenses or Certifications Required A valid Washington State driver's license is required at the time of appointment or at a time set by the Tribe. A valid Adult and Pediatric First Aid/CPR certificate and Food Handler's permit may be required at the time of appointment or at a time set by the Tribe.

Requirements Required Skills and Knowledge: Nisqually Tribal Member. Willingness to study toward and earn a GED or high school diploma. 6 months experience dealing with Blackjack and completing Table Games Dealer class. Ability to learn all aspects of Table Games. Ability to follow detailed procedures, accept guidance, and correct actions. Ability to learn and use basic computer skills. Ability to work within time constraints and stay on task. Ability to learn communication skills, both verbal and written. Ability to work independently and use sound judgment. Positive guest service and teamwork skills. Ability to work all shifts, including weekends and holidays. • Ability to obtain a Class III Gaming License. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat, and lift up to 50 pounds. Ability to stand and move around continuously during the assigned shift. Ability to stoop entails using lower extremities and back muscles. Infrequently requires crouching. Manual and finger dexterity for operating a personal computer and routine paperwork ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. Assist Table Games Team Members by performing the essential functions of a Table Games Dealer, Dual-Rate Supervisor, and Floor Supervisor positions. Learn the operation of the Casino Pit, including the player club tracking system. Always gives superior guest service. Oversees game in progress, guests, and team members in the assigned section. Safeguards company assets located in the assigned section. Assigned to pit podium, dealer station, or pit section. Supplement learning with department training, company training, and online and off-site classes. Performs other duties as assigned. Rev 6.27.2023 Salary Description $16.67 +Tokes

Requirements Required skills and knowledge: Ability to learn how to safely use cleaning solutions. Ability to learn current occupational safety standards, including Safety Data Sheets (SDS). Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II Gaming License. Preferred skills and knowledge: Experience in general cleaning and/or ground care. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat and lift up to 50 pounds. Ability to stand and/or move around continuously during the assigned shift. Ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. General cleaning of bathrooms, vacuuming, dusting, emptying garbage, cleaning working areas, mopping and shampooing, polishing, cleaning ashtrays and cleaning glass. Safely operate equipment. Report to Custodial Shift Lead and/or Custodial Second Lead regarding any issues or problems that arise on assigned shift. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Salary Description 20.04

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts Position Objective: Provide support for casino Team Members so that other Back of House and Front of House Team Members can provide exceptional service to our guests. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Properly wash and store all dishes, pots and pans trays, eating utensils, cups, and small equipment for the department. Maintain the dish room and dish machine in a sanitary and efficient manner. Requirements QUALIFICATIONS Requirements: Food Handlers permit. Ability to take initiative. Current knowledge of occupational safety issues. Excellent interpersonal skills. Possess a positive attitude. Ability to stay on task. Pass NRWC pre-employment testing. Ability to work peak business hours. Ability to obtain a Class II gaming license. Preferred skills and knowledge: Six months of restaurant experience. Excellent guest service skills. Ability to learn new concepts quickly. Ability to multi-task. Ability to manage time effectively. Willingness to perform a variety of tasks. PHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen. Ability to tolerate a smoke-filled environment. Required to be able to reach with hands and arms. ESSENTIAL FUNCTIONS OF THE JOB: Set up and break down dish machine, including arms, screens, and baskets. Clean and polish machine thoroughly, removing any paper and hosing down interior. Check machine to be sure it is operating correctly and report any defects immediately.? Wash and store in proper places all dishes, pots, pans, and utensils. Check water temperature during dishwashing operation to ensure proper temperature. Remove trash from dish room and place in dumpster. Clean and sanitize garbage cans and keep clean liners in cans at all times. Clean and keep neat dish room area including detergent storage area and belt line. Keep all lowerators clean, polished, and neatly stored. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Salary Description $18.18

) Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry-cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursement Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Consistently provide fast, friendly service in parking and retrieving guest vehicles, while ensuring safest vehicle handling operations possible. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Park and retrieve guest vehicles in a fast and friendly manner while consistently exercising the department's vehicle handling safety standards. ESSENTIAL FUNCTIONS OF THE JOB: Maintain efficiency in parking guest vehicles in the designated valet lots, keeping valet lanes free of vehicles at all times. Ability to smoothly keep up with the flow of valet traffic, even during high volume times. Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle doors, introduction greetings). Fully inspect vehicles upon arrival, notating the claim ticket with any present damage. Ensure safe vehicle handling operations in parking and retrieving guest vehicles. Educate arriving guests of daily promotions and other casino happenings. Immediately report any vehicle damage to the Lead on duty. Ensure safe and proper handling of guest keys. Full adherence to the department's Tip/Toke handling and reporting policy. Maintain neat and orderly fashion of managing keys, vehicles, and all end of shift documentation (vehicle claim tickets, etc.). Immediately report any and all guest service-related issues to the lead on duty. Perform other duties as assigned. Requirements QUALIFICATIONS: Required skills and knowledge: Excellent guest service. Clear understanding of basic traffic and driver safety. Ability to adhere to the departments requirements pertaining to safe vehicle handling operations to avoid collision and guest vehicle damage. Ability to drive standard and automatic vehicles. Provide a Driving Abstract. Must have a valid Driver License and Driver's abstract must not contain any disqualifying events per the NRWC Safe Driver Policy. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II Gaming License. Preferred skills and knowledge: Previous Valet Attendant experience. PHYSICAL REQUIREMENTS: Ability to continuously stand and/or run for an 8-10 hour shift. Ability to work outside, exposed to the elements in a hot or cold environment, in temperatures in excess of 100 degrees or below 32 degrees. Ability to tolerate a noisy, smoke-filled environment. NATIVE AMERICAN HIRING PREFERENCE Salary Description $16.67 +High Tips

The Income Auditor Level 1 performs accounting work related to the auditing of gaming and non-gaming revenue of the Emerald Queen Casino. This position begins at $26.14/hr with an increase to $26.71/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. The Income Auditor I position includes the following duties: Performs daily audits of gaming revenues and gaming comps. Reconciles cash amounts recorded by Soft Count to revenue reports. Reconciles and audits non-gaming revenue transactions and sales. Calculates and reports cashier variances. Prepares reports for General Ledger. Calculates and reports daily cage deposit amount to the Cage Department. Prepares exception reports. Maintains and issues casino controlled forms. Performs initial review of Multiple Transaction Logs for accuracy. Performs initial review of W-2G and 1042-S tax forms for accuracy. Complies with internal controls and procedures of the Emerald Queen Casino. Interfaces with external and internal auditors, and Tribal Gaming agents. Performs other job related duties as assigned. Minimum Requirements: High School Diploma or GED equivalent is required. Two year degree in accounting, math or completion of a business, vocational, or technical college in accounting, bookkeeping, business or related field is required. Additional related education or experience may substitute for the minimum requirements. Competencies: Seeking a skilled professional with expertise in Emerald Queen Casino Internal Controls, income audit practices, Tribal-State Gaming Regulations, and proficiency in accounting software, spreadsheets, and office equipment. This role requires performing detailed audits, reconciling accounts, preparing reports, ensuring compliance, and collaborating effectively with auditors, regulators, and finance managers. Performance Requirements: Must be able to learn and perform Income Audit assignments in the following areas: Credit Card Batch, Daily Comp Audit, Food and Beverage Audit, Gift Shop Audit, Print and Sort F&B and Gift Shop Reports, Reconcile Managers Meals, Ticket Master Audits, Weekly Ticket Shred, Class III Drop Box Reconciliation, TRM Cash-out Analysis, TLS Progressive Jackpot, and Rounds-generating and collecting reports from other departments in the casino. PHYSICAL REQUIREMENTS This position is subject to long periods of sitting, use of hand and finger dexterity, use of eye sight, long periods of concentration, lifting or moving items weighing up to 40 pounds, and work in a smoke filled environment. Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

WHAT'S IN IT FOR YOU Competitive salary at $24.52/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the Security Department mission statement. Observe and responds to emergencies, incidents, procedure violations, criminal, and other activities as they occur. Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed and/or witnessed. Interact with guests, vendors, suppliers, and team members to maintain a safe and friendly environment. Assist guests, team members and visitors within the guidelines set by the department. Safeguard's property assets. Ensure proper handling of confidential information, reports, incidents, and materials. Monitor team member's vehicles as well as ensuring they park in the proper designated areas. Issue parking violation notices to team members who have violated the parking policy. Operate company vehicle. May serve as training officer to new security staff, while maintaining and exhibiting excellent guest service Required to complete various training programs, such as CPR, first aid, defensive tactics, etc. after hire. Required to attend bicycle patrol training course and be able to perform all required motor skills. Monitor and reports on the condition of each security vehicle, bike, and equipment. Maintain and repair their bicycle. May testify in court as needed in regard to MCR related incidents. Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Engage guests, team members and vendors with a professional and friendly demeanor. Performs other duties as assigned. WHAT YOU'LL BRING Hold and maintain a valid WA State Driver License. Formal security or law enforcement training, schooling or certification preferred. Ability to obtain a Class IIIA gaming license. HOW YOU'LL BE SUCCESSFUL Knowledge in use of handcuffs, flashlights, oxygen tanks and PPE. Skilled in critical thinking, awareness, and problem-solving skills in every aspect of duties. Ability to learn, comprehend and follow detailed security procedures and instructions. Ability to document incidents and write up reports in an accurate and legible manner. Ability to work with and maintain confidential information. Ability to communicate effectively both orally and in writing. Read, write, and speak English fluently. Ability to portray an assertive, confident, and professional attitude when interacting with guests and team members. Ability to enforce rules and regulations with diplomacy and tact. Ability to maintain composure during stressful situations. Ability to operate a personal computer and applicable software, and/or other office equipment. Knowledge of health & safety standards, and safety regulations as required. Ability to walk, stand and ride a bicycle for prolonged periods of time. Ability to occasionally lift seventy-five (75) pounds to one hundred pounds (100 lbs.).

Requirements QUALIFICATIONS Required skills and knowledge: High School diploma or GED certificate. Three years of experience as a locksmith, or equivalent combination of education, training, and experience. One year of experience in working with various electronic access control systems and key management systems. Knowledge of the principles and practices of various types of physical security to include user identity and access accounts and controls, automated identity access management systems, and their functional requirements. Must have a valid driver's license and provide a driver's abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy. Intermediate computer skills including Microsoft Office Suite. Attention to detail and problem-solving skills, including knowledge of basic math skills. Excellent written and verbal communication skills. Excellent time management skills and the ability to prioritize work. Strong organizational skills with the ability to multi-task. Pass NRWC pre-employment testing. Maintain confidentiality. Ability to work any shift including weekends and holidays. Ability to obtain a Class III Gaming License. Preferred skills and knowledge: Certified Registered Locksmith (CRL) by Associated Locksmiths of America. Physical Security Professional (PSP) or Certified Security Professional (CPP) certificate. Bi-lingual. Knowledge of Tribal-State compact for Class III Gaming and Appendixes. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat and lift up to 75 pounds. Ability to sit, stand or move continually for assigned shift. Manual and finger dexterity for routine paperwork. Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely. Ability to tolerate a smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather. ESSENTIAL FUNCTIONS OF THE JOB: Install, troubleshoot, repair, and maintain low voltage locking devices including electric strikes, magnetic locks, standalone electronic locking devices, programming of devices, and exit hardware. Responsible for coordinating vendor work as it relates to lock hardware/access control of pulling cables, terminating cables, connecting cables, mounting sensors, door control hardware, and dressing cables in a cabinet, sensors, card reading, power supplies. Design, implement and maintain preventative maintenance program for all keys, locks, secured doors, safes, and electronic access control equipment. Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties. Assists the department with the issuance and documentation of prox cards, take-home keys, keys within the electronic key control system, and locks. Create and update equipment maintenance history reports. Maintain appropriate service and repair records. Monitor work done by contractors and vendors performing work on physical security technology and equipment, after hours system failure, troubleshooting hardware and equipment issues, returning access control/alarm system to proper operating condition. Estimate cost of proposed locking device installation or revisions and make recommendations for hardware types. Reads plans and blueprints, inspects projects to ensure compliance with applicable rules or regulations, determines the scope of work, materials needed, and their cost and availability. Develop and maintain casino key inventories and other related equipment, and process purchase requisitions as required. Record purchases, maintain database inventories, and perform a physical count of inventory. Implement, troubleshoot, repair, and program computerized access control systems. Work with the Security Administrative Assistant to reconcile actual stock count to computer-generated reports, investigate any irregularities. Responsible for the creation and maintenance of troubleshooting and operational documentation for all systems under management at a technical level. Authors knowledgebase articles documenting fault root causes and their respective resolutions. Provide and receive cross-discipline training in order to ensure maximum availability of all systems under management. Coordinate with Engineering, Shipping and Receiving, and the Finance Department to document the accountability of all keys/locks from initial receipt to destruction. Collaborate with Information Technology Team Members to conduct operational testing and ensuring system maintenance is conducted for reliability of systems. Liaise with the Compliance/Risk Department, Nisqually Tribal Gaming Agency, and Washington State Gambling Commission to manage and maintain all access control measures in accordance with established policies/procedures, internal controls, tribal gaming regulations, state compact, and federal code requirements. Provide technical and programming support to security department leadership. Respond to routine and emergency calls for repairs. Setup and maintain an accurate database for electronic access control system and ensure sufficient audit trails and documentation. Work with Team Members and vendors to identify and resolve system problems or issues. Perform routine clerical duties, including data entry, answering telephones, and assisting internal/external guests. Perform other duties as assigned. ________________________________________ NATIVE AMERICAN HIRING PREFERENCE 7.11.2024 Salary Description $78,575.26

WHAT'S IN IT FOR YOU Competitive salary starting at 167,810.93 - DOE with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. GET TO KNOW THE ROLE The Director of Human Resources (HR) is a key leadership role responsible for developing, interpreting, and implementing personnel policies, procedures, and administrative regulations. This position requires expertise in HR management practices, employment law, and regulatory compliance. The Director of HR provides strategic guidance to senior management, oversees benefits administration, classification, and compensation studies, HR information systems, and recruitment processes, ensuring alignment with legal requirements and organizational goals. Previous professional experience in Gaming and/or Tribal settings is essential. WHAT YOU'LL DO Practice, support, and promote the Mission, Vision, and Values of Muckleshoot Casino Resorts. Develop, write, and interpret personnel policies, procedures, and administrative regulations. Respond to inquiries and recommend resolutions for HR issues, complaints, and legal actions. Identify and ensure compliance with legal requirements and regulations. Represent the organization at personnel-related hearings and investigations. Provide advice and counsel to the HR Director and senior management on HR management practices, emerging issues, and changes in employment law. Assist in resolving disciplinary issues and team member complaints in conjunction with Team Member Relations. Supervise the administration of team member insurance and benefits programs in conjunction with the Benefits team. Partner with the Talent Acquisition manager to assess optimum staffing levels and maintain designated levels using effective employment and recruiting practices. Ensure comprehensive distribution of information to team members and monitor implementation dates and timelines. Assure assigned areas of responsibility are performed within budget. Monitor revenues and expenditures, ensuring sound fiscal control and efficient use of resources. Oversee classification and compensation studies and analysis. Ensure all HR programs comply with applicable federal, tribal, and regulatory laws and/or regulations. Oversee team member services, ensuring prompt and courteous service. Identify opportunities for streamlining processes and improving HR services. Maintain the privacy, confidentiality, and integrity of organizational and team member information in compliance with policies and regulations. Create, maintain and facilitate a positive work environment. Smile and engage Guests and Team Members with a positive professional demeanor. Performs other job duties as assigned. WHAT YOU'LL BRING Bachelor's degree in human resources, Public or Business Administration, Employment Law, Psychology or a closely related field required. Experience may be accepted in lieu of education requirement. Seven (7) years' of proven leadership experience in Human Resources, including three (3) years specific experience in compensation, benefits, recruitment, and/or HRIS. PHR/SPHR or SHRM-CP/SP preferred. Valid HIPAA certification required annually. HOW YOU'LL BE SUCCESSFUL Thorough knowledge of the principles and practices of Human Resource Management. Knowledge of modern principles of management theory and best practices. Demonstrated proficiency and experience relating to all facets of compensation and benefit program development and design. Experience with Human Resource Information Systems (HRIS). Experience with Team Member relations and guiding Managers in policies, procedures and processes. Knowledge of organizational structures, strategic staffing principles, workflow analysis, and streamlining. Knowledge of organizational behavior, development of skills, and career development. Knowledge in developing Training & Development strategies for advancing the Casino and team members. Ability to communicate effectively verbally and in writing. Strong interpersonal, conceptual, analytical, project management and communication skills coupled with creativity in approach. Strong data management skills, with demonstrated high-level data analysis and reporting skills. Ability to read, analyze and interpret policies, contracts, and financial reports. Knowledge and understanding of pertinent federal and state regulations and filing and compliance requirements affecting team member benefits programs including COBRA, ERISA, HIPAA, FMLA, and IRS codes. Ability to establish and maintain effective working relationships. Ability to work with and maintain confidential materials and information.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals Paid Time Off & Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: This position is responsible for developing and maintaining strong relationships with valued players, identifying and attracting new clientele, and promoting loyalty through exceptional guest service and tailored incentives. The Casino Host supports the overall success of the property by maximizing player satisfaction, driving repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: The Casino Host is responsible for providing outstanding guest service and fostering strong relationships with both new and established players to enhance their overall gaming experience. This role involves identifying high-value guests, extending personalized offers and amenities to increase the frequency of visitation. The Casino Host works closely with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and achieve guest experience, retention and revenue goals. Requirements QUALIFICATIONS Required skills and knowledge: High school diploma or GED. Minimum of two (2) years of relevant casino experience, within a strong sales-oriented position, or two (3) years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio. Excellent interpersonal and sales skills with the ability to engage a diverse portfolio of guests. Proficiency in computer systems and software. Customer Relationship Management (CRM) database experience required. Experience planning, organizing, and managing special events. Ability to communicate clearly and effectively to groups, or over a public address system, in a manner that adds to an exciting entertainment atmosphere. Must have a valid Driver's License and Driver's abstract and must not contain any disqualifying events per the NRWC Safe Driver Policy. Must be able to drive guests to offsite events in the NRWC company vehicle. Excellent communication and organizational skills. Strong guest service and problem-solving skills. Self-motivated and sales-oriented mindset with a focus on guest loyalty and retention. Possess excellent decision-making skills and the ability to make sound judgements. Preferred skills and knowledge: 3+ years of related Casino Host experience. 1+ year experience utilizing Casino Player Tracking System. Certification in Red Wind's “Service First” Program. PHYSICAL REQUIREMENTS: Ability to stand or walk for the duration of your shift. Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to tolerate a smoke-filled, noisy environment for extended periods of time ESSENTIAL FUNCTIONS OF THE JOB: Consistent delivery of exceptional guest service in alignment with Red Wind's “Service First” philosophy for both internal and external guests. Interact on a frequent basis with the Casino's most valuable guests to build and maintain VIP Loyalty. Leverage property amenities, programs and all available tools to targeted players as a to increasing loyalty and visitation. Develop and maintain strong relationships and regular communication with targeted guests via telephone, email, and direct mail. Consistently maintain a visible and attentive presence to your portfolio of assigned guests on the Casino floor. Provides full cycle event planning for all levels of guest, including coordinating, inviting, hosting, costing, and follow-up reporting. Promote Casino offerings and Loyalty Program benefits. Possesses a general knowledge of all games throughout the Casino. Completes all paperwork requirements and departmental logs in an accurate and timely manner. Meets the attendance guidelines of the position. Adherence to regulatory, departmental and company policies and procedures. Attends all required meetings and training. Represent Casino at both on-site and off-site events. Understand and educate guests on current and future promotions as a tool for driving engagement and visitation. Maintain strict confidentiality of all guest and Casino information. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev 11.14.2025 Salary Description $71,270.07

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Prepare the finest quality baked goods so that guests can have an exception dining experience. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Bake products such as breads, pastries, cakes, cookies, and any other specialty items. Requirements QUALIFICATIONS Required skills and knowledge: One year of experience in a bake shop or a baking setting. Food handler's permit. Must be able to follow instructions and follow food preparation sheets. Strong baking, pastry, and decorating skills. Training in sanitation laws and procedures. Two years of experience in a high-volume setting, or specialty kitchen experience. Ability to take initiative and problem solving. Excellent interpersonal skills. Ability to work productively. Ability to work without direct supervision. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license. Preferred skills and knowledge: Excellent guest service skills. Current knowledge of occupational safety issues. Ability to learn new concepts quickly. Ability to multi-task. Ability to manage time effectively. Ability to perform all job duties accurately. Willingness to perform a variety of tasks. Ability to work within time constraints, stay on task and follow directions. PHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for long periods of time. Ability to tolerate a smoke-filled environment. Required to be able to reach with hands and arms. ESSENTIAL FUNCTIONS OF THE JOB: Prepare and cook items for baking. Maintain a sanitary workstation. Bake food in quantities according to persons to be served, and according to established recipes. Inspect and taste prepared foods to maintain HACCP standards and sanitation. Assist the Sous Chef in developing food lists and ensure that sufficient items are ordered weekly; eliminate or add items to list at direction of the Sous Chef. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev: 6/20/24 Salary Description 21.04

WE'RE DOUBLING DOWN ON YOUR FUTURE Base compensation starts at $25.00 per hour, with potential earnings reaching up to $52.00 per service hour, alongside gratuities. This includes a 25% commission on services provided and the opportunity for discretionary performance bonuses 2X yearly. Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort. Check in guests and confirm appointments in a timely and friendly manner. Assist in managing reservation software. Perform various massage techniques, including Swedish, deep tissue, hot stone, aromatherapy, and other specialized modalities, tailored to the client's needs. Consult with clients to assess their specific concerns, medical history, and preferences before each session. Strictly adhere to HIPAA regulations. Create a comfortable and serene environment for clients by setting up treatment rooms with appropriate ambiance and equipment. Customize massages to address specific muscular issues, injuries, or stress points. Educate clients on the benefits of regular massage therapy and recommend appropriate treatment plans. Maintain accurate and up-to-date client records, including session notes and progress. Adhere to ethical and professional standards of conduct in client interactions. Uphold hygiene and sanitation standards in the treatment area and equipment. Maintain the highest level of personal hygiene and professional appearance while on duty. Collaborate with other spa staff to create a seamless and relaxing experience for clients. Promote MCR spa services and products to clients based on their needs and preferences. Stay updated on industry trends, new massage techniques, and wellness practices. Attend various trainings for product and service knowledge. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. (A massage therapist will also be required to offer “Body Services” in addition to massage. (Example: body scrubs and wraps) Perform other duties as assigned. WHAT YOU'LL BRING Valid Massage Therapist license/certification from WA State Department of Health. American Heart or CPR Certification Required. 1 (one) year of proven experience as a Massage Therapist, preferably in a spa or wellness center. Proficiency in various massage techniques and modalities. 2 (two) years of customer service experience. Hospitality experience a plus.

Requirements Required Skills and Knowledge: Nisqually Tribal Member. Willingness to study toward and earn a GED or high school diploma. Ability to learn all aspects of the Slot Technician Department. Ability to follow detailed procedures, accept guidance, and correct actions. Ability to learn and use basic computer skills. Ability to work within time constraints and stay on task. Ability to learn communication skills, both verbal and written. Ability to work independently and use sound judgment. Positive guest service and teamwork skills. Ability to work all shifts, including weekends and holidays. Ability to obtain a Class III Gaming License. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat, and lift to 75 pounds. Ability to stand and/or move continuously during the assigned shift. Ability to reach with hands and arms. Manual and finger dexterity for operating a personal computer and routine paperwork. Ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. Assist the Slots Department Team Members by performing the essential functions of the Slot Technician, Bench Tech, and Lead Technician positions. Assist guests and Slot Team Members. Ability to explain how to play the machines offered in the casino. Awareness of the gaming lights on the gaming machine(s). Proper radio etiquette. Displays a high level of guest service skills. Repairs, modifies and maintains Slot machines and Ticket Redemption Kiosks. Gain experience in the repair and maintenance of electrical equipment. Learn to maintain proper documentation and parts inventory required for the position. Always gives superior guest service. Coordinates Slot tech operations to obtain maximum efficiency and economy. Assigned to attend floor section, bench tech area, or slot admin area. Supplement learning with department and company training, online, and/or off-site classes. Performs other duties as assigned. Rev 6.27.2023 Salary Description $21.04 +Tokes

Compounds and dispenses drugs according to prescriptions issued by authorized medical care providers. Interviews patients regarding past medication history and allergies. Provides patients with instructions and counseling regarding medication. Provides information and consultation to medical staff. Supervises work of pharmacy technicians. MAJOR TASKS AND RESPONSIBILITIES To be in attendance and on time. Maintains inventory control and monitors purchasing, receiving, stocking and return/recall of all drugs and pharmacy supplies through the use of an automated reporting system. Maintains a central computerized dispensing system by updating clinical information and price changes on each drug. Provides pharmaceutical information and guidance for all health division departments involved in prescribing and monitoring medications. Monitor working environment to assure effective use of resources. Fills and dispenses prescriptions following proper procedures and ensuring safe and accurate pharmacy operations. Monitors drug therapy by evaluating patient medical history, drug interactions, adverse reactions, therapeutic duplications, dosages and compliance with prescription orders. Provides medication education to patients based on appropriate needs and understanding. Works cooperatively with providers to offer the best medication management for the patient. Participates in interdisciplinary team concept to provide high quality healthcare to the patients, both at MIT Health Clinic and with outside providers. At all times works with patients and staff in a respectful and courteous manner, demonstrating the highest commitment to customer services. Facilitates proper pharmacy billing processes and communicates with appropriate departments. Conflict management and resolution skills as they apply to staff and patient care issues. Participates in Health division activities, health fairs, and educational programs as needed. Demonstrates organizational and time management skills. Demonstrates knowledge of CDC, Dept of Health, OSHA standards as they apply to the healthcare environment. Monitors compliance with safety policies and procedures within the pharmacy. Maintains clean and hygienic pharmacy environment. Responds to emergencies in calm and professional manner. Participates in routine quality assurance measures within the pharmacy. Demonstrates strong writing skills with legibility, accuracy and thoroughness. Possess excellent documentation skills. Counseling ability with staff to provide constructive, objective feedback necessary for performance. Ability to teach, provide training and orientation to students, technical staff and patients utilizing adult learning models, one-on-one, and group presentation skills. Demonstrates excellent verbal communication and interpersonal relations skills. Adheres to strict confidentiality policies and maintains HIPAA compliance at all times. Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities. EDUCATION - EXPERIENCE AND TRAINING FOR POSITION Graduation from an accredited four year college of pharmacy; Washington State Board of Pharmacy Pharmacist license; and two (2) years of experience working in retail pharmacy. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION Disease states, therapeutic use of drugs, clinically significant drug interactions, adverse drug reactions and their inter-relatedness.; Inventory control procedures and practices; Washington State laws and regulations regarding the practice of pharmacy; Medication storage and shipping requirements for product stability; Legal requirements for pharmacy wholesalers relating to re-packaging and returns for credit of medications; Mathematics calculation skills for determining weight and strength of solutions for compounding; Organization and time management; Oral and written communications; Analysis; Problem-solving; Making presentations; Working in a team environment; Data entry and basic computer usage. PHYSICAL REQUIREMENTS The working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this class. While performing the duties of this job, the employee is frequently required to stand, lift, push/pull, reach and talk or hear. The employee is occasionally required to sit, kneel, crawl and twist; use hands to operate, finger, handle, or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 25 pounds and may be required to climb a short stepladder. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet. Licenses or Certifications Required Current and valid Washington State Pharmacist Licensure.

WHAT'S IN IT FOR YOU Competitive salary at $28.80/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Exemplifies Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism. Operates and performs requested adjustments and maintenance on Casino AV systems, lighting, and VR Gaming. Evaluates and recommends stage lighting placement and sound setups and acts as on-site supervisor for stagehands and other 3 party support personnel during event setup and performances as required. Integrates entertainment backline, electrical equipment, sound equipment, and stage setup with house systems as required under the direction of the Senior Sound & Light Coordinator. Makes frequent checks of equipment and performs preventive maintenance and emergency repair on electrical and mechanical stage systems including consoles, spotlights, electronic dimmers, closed circuit television, recording equipment, and related devices required by the Sr. Sound & Light Coordinator. Installs and integrates systems related to Casino Operations as designed, engineered, or approved by the Sr. Sound & Light Coordinator. Performs preventative maintenance of all audios, video and lighting related systems in the nightclub and Casino a directed by the Sr. Sound & Light Coordinator. Arranges for receipt and storage of advance show materials and operational supplies for the entertainment under the direction of the Sr. Sound & Light Coordinator. Monitors and manages distributed audio and visual content throughout the Casino. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Operates all aspects of Casino AV systems, lighting and entertainment under the direction of the Sr. Sound & Light Coordinator to include: Load in / load out, hotels, transportation, issuance of food coupons, rehearsal times, dressing rooms maintenance, set times, payment of entertainment and other duties as assigned. Maintains strict safety standards. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU'LL BRING 2 (two) years of experience in the maintenance, and operation of electronic and digital sound systems, stage systems, and show lighting equipment in a casino, theater, or other large public assembly facility, supplemented by college level courses in audio/video, electronics or communications engineering required. Forklift, Scissor lift Training Certification required. May be obtained during first 90 days of employment. Installation and operation of BSS London Architect, Audio Architect, preferred. Experience and operation of AMX & Creston programming preferred. Dante level 2 certification preferred. Experience with fiber optic, Cat5, Cat5e, Cat6 RJ45 cable and networking limitations preferred. HOW YOU'LL BE SUCCESSFUL Knowledge of principles and practices of entertainment and AV systems supervision. Knowledge of Digital Sound Reinforcement with professional digital and analog audio mixing consoles linked to networked sound systems. Knowledge of computerized lighting programs on Avolites and Grand MA Digital lighting control systems. Knowledge required for the installation and maintenance of AV systems including management and operation of advanced RF technologies and stage lighting equipment. Knowledge of electrical and mechanical equipment including tools, test devices, and safety methods associated with such equipment for maintaining and testing complex systems. Knowledge of advance sound & light theory as well as application in real time environments skills. Knowledge of current OSHA requirement. Skilled in using complex Audio/Visual systems and computerized sound reinforcement through networked systems experience. Skilled in using Remote Midas Pro X and Yamaha M7CL Monitor Console linked through network to front of house position and remote iPad operation skills. Skilled in using digital light pre-programming for conventional as well as moving high end light fixtures. Ability to operate specialized equipment and tools, such as forklift, scissor-lift, and utility cart, utilized in the repair, and maintenance of equipment. Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. Ability to load content into iView for video gaming devices.

WHAT'S IN IT FOR YOU Competitive pay of $19.61/hr. with discretionary performance bonuses 2x a year! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Unbox, prep, and organize promotional items in preparation for gifting events. Ensure all materials are ready for smooth execution on gifting days. Assist in setting up promotional events, ensuring giveaways, signage, and necessary equipment are in place before the event begins. This includes preparation for gifting days as well as other events like trade shows. Perform physical tasks such as moving, unboxing, and arranging materials for gifting and promotional events, requiring the ability to lift and carry materials of up to 50 lbs. Distribute promotional items, assist with guest registration, and answer guest questions during the event. Ensure the smooth operation of the event. After events, help pack and store remaining materials and restore event spaces to their original state. Ensure all promotional materials are used properly and follow event guidelines. Coordinate with other departments as necessary to facilitate event success. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform additional tasks as required to ensure the overall success of each event, which may include supporting different events like trade shows. WHAT YOU'LL BRING Previous customer service or event assistance experience is preferred. Ability to manage the intricate details involved in setting up and executing promotional and gifting events. Willingness to work in a fast-paced, ever-changing environment and adapt to the various types of events. Ability to perform physical tasks such as lifting, carrying, unboxing, and preparing materials. Comfortable working in physically active environments. On-call role with shifts scheduled based on event needs, including evenings, weekends, and holiday Ability to lift at least 50 lbs. and work in a physically active environment, which may include standing, walking, and maneuvering equipment. HOW YOU'LL BE SUCCESSFUL Display excellent guest service skills, ensuring a positive experience during events and gifting activities. Demonstrate strong verbal and interpersonal communication abilities. Work cooperatively with other team members to ensure successful event execution. Manage multiple tasks efficiently, especially under high-pressure, high-volume environments. Demonstrate ability and willingness to work all shifts, including weekends and holidays and meet attendance guidelines of the job. Demonstrate ability to adhere to regulatory, departmental and company policies in addition to working with and maintaining confidential materials required.

$18.18+Tips Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: As a Busser in the Grille and you are to provide our guests with an atmosphere of exceptional service and professionalism at all times, in return this will enhance their dining experience. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: To assist in the setup, operation, and cleanup of the restaurant. ESSENTIAL FUNCTIONS OF THE JOB: Assists wait staff when needed. Pre bus, clear and resets tables during and at the conclusion of each course according to established standards. Sets up bus station. Makes sure all flatware and glassware are polished. Cooks off bread at the start and during shift. Perform other duties as asked. Requirements Required skills and knowledge: Food Handlers Permit Excellent guest service skills. Ability to multi-task. Ability to meet deadlines. Possess a positive attitude. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license. Preferred skills and knowledge: Six months' restaurant experience. Willingness to perform a variety of tasks. Ability to take initiative. Possess active listening skills. PHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen. Ability to tolerate a smoke-filled environment. Required to be able to reach with hands and arms. NATIVE AMERICAN HIRING PREFERENCE

WHAT'S IN IT FOR YOU Competitive rate of $16.66/hr. + Tips with discretionary performance bonuses 2x a year! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO Exemplifies Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism. Conduct the assigned game according to departmental policies and procedures. Handle guest transactions for buy-ins and payoffs. Verify fills and credits to game. Notify Floor Supervisor of any irregularities noted in guest play and of other transactions during shift. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU'LL BRING One (1) year dealing experience. One year of dealing experience may be waived upon successful completion of training at Muckleshoot Casino. HOW YOU'LL BE SUCCESSFUL Ability to follow instructions and implement tasks given. Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. Must be able to stand/walk for extended period of time, or throughout shift.

WHAT'S IN IT FOR YOU * Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times. * Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. * Provide accurate, current information on accommodation, dining, events, promotions, and casino services. * Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. * Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). * Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. * Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. * Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). * Handle escalations with professionalism, providing leadership with detailed information for resolution. * Address guest concerns and booking-related issues promptly and empathetically. * Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. * Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. * Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. * Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). * Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. * Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor. * Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. * Perform other duties as assigned. WHAT YOU'LL BRING * 1+ year experience in a call center, reservations, or customer service role. * Experience in luxury hospitality or Tribal gaming preferred. * Proficiency with call center and reservation systems. * Strong organizational skills and meticulous attention to detail. * Excellent verbal and written communication skills; fluency in English required. * Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. * Keyboarding skills and basic computer proficiency.