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What is a multi-unit manager and how to become one
Multi-unit managers usually work for franchise businesses and oversee operations in various locations. This is a full-time position that requires commitment, expertise, and previous experience in managerial positions.
A multi-unit manager is responsible for overseeing daily operations that keep businesses running. They are the one to take care of recruiting, hiring, and training staff. They are also responsible for making sure their company's expenses remain within the budget allocated by central management and for guaranteeing each location generates sufficient revenue.
They are expected to motivate their team and achieve excellent customer service with them. They review their teams' performance and come up with plans for improvements whenever necessary. They follow up on training progress and prepare reports on their results to inform management about how the locations under their watch are doing.
What general advice would you give to a multi-unit manager?
Steve Wages Ph.D.
Director, Cloverdale Center for Youth and Family, Faulkner University
You should be confident in your training while also being realistic and transparent about your limitations. There is still a lot that you do not know and much you will learn with experience. Until then, be willing to say "I don't know" when faced with problems you have not addressed before. Then commit to learning more about the issue through personal study and/or consulting with a more experienced colleague or mentor. In some cases, you may need to invite a more experienced counselor to meet with a client or where appropriate refer them to someone else.
You need to equip yourself to address structural changes to the delivery of pastoral care and counseling as a consequence of the pandemic. You will need to adapt to providing pastoral counseling virtually perhaps via Zoom sessions. Give thought as to how the virtual context impacts the counseling process and the spiritual resources you employ. For example, if you are comfortable praying with a client in your office, will you be equally inclined to pray with them online or over a phone. In light of the pandemic, Dr. Chuck Lawless noted, "Good pastoral care has required being more proactive than reactive." Ordinarily, pastoral counselors are reactive in that they respond to needs when they hear about them or when they are
Avg. Salary $64,703
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.43%
Black or African American 6.25%
Hispanic or Latino 15.42%
Unknown 4.35%
White 67.09%
Genderfemale 28.17%
male 71.83%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Multi-unit manager career paths
Key steps to become a multi-unit manager
Explore multi-unit manager education requirements
Start to develop specific multi-unit manager skills
Skills Percentages Customer Service 26.86% Work Ethic 19.95% Product Knowledge 11.36% Food Safety 3.46% Payroll 2.90% Complete relevant multi-unit manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New multi-unit managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a multi-unit manager based on U.S. Bureau of Labor Statistics data and data from real multi-unit manager resumes.Gain additional multi-unit manager certifications
More About CertificationsMulti-unit manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific multi-unit manager certification, having one may help you stand out relative to other applicants.
The most common certifications for multi-unit managers include Food Safety Manager Certification and ServSafe Food Protection Manager Certification.
Research multi-unit manager duties and responsibilities
- Ensure completion of quarterly projections; and manage labor demon forecasting and payroll and talent acquisition efforts.
- Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
- Maintain cleanliness of the kitchen, as well as the equipment on a daily, weekly and monthly basis.
- Perform human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.
Prepare your multi-unit manager resume
When your background is strong enough, you can start writing your multi-unit manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a multi-unit manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable multi-unit manager resume templates
Build a professional multi-unit manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your multi-unit manager resume.
Apply for multi-unit manager jobs
Now it's time to start searching for a multi-unit manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first multi-unit manager job
Are you a multi-unit manager?
Share your story for a free salary report.
Average multi-unit manager salary
The average multi-unit manager salary in the United States is $64,703 per year or $31 per hour. Multi-unit manager salaries range between $48,000 and $87,000 per year.
What am I worth?
How do multi-unit managers rate their job?
Multi-unit manager reviews
High energy job, fast paced, social interactions.
Long hours, late nights, staffing, constantly adjusting to economic changes.
Helping my stores and employees achieve there goals
Only one day off no time for family
In reality, i do not complain as its who i am
I have leadership skills I always hire employees who like to work in a team I like to see sales increase and love to see the best customer service is given
Updated January 8, 2025
