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What Does A Multi-Unit Manager Do?

A multi-unit manager is responsible for supervising multiple departments and overseeing various process sectors within an organization. Multi-unit managers handle the budget limitations for each unit, allocating adequate resources to support business functions and client requirements. They recruit and train new staff, review compensation details with the human resources department, respond to employees' concerns, and facilitate training and programs that would maximize the staff's productivity and efficiency. A multi-unit manager must have excellent communication and leadership skills, especially in determining and achieving goals for the team and ensuring the highest customer satisfaction.

Here are examples of responsibilities from real multi-unit manager resumes representing typical tasks they are likely to perform in their roles.

  • Ensure completion of quarterly projections; and manage labor demon forecasting and payroll and talent acquisition efforts.
  • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
  • Identify key POS opportunities; restructure and improve POS systems to accurately record sales customer records and ease of ordering.
  • Perform human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.
  • Provide an exciting experience for children while maintaining excellent relations with familiesthrough open communication, patience, and an enthusiastic attitude.
  • Coordinate hiring, training, scheduling, payroll, and supervision for a staff of 30 FOH professionals.
  • Work with restaurant general manger to develop unit specific annual operating plane.
Multi-Unit Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Multi-Unit Manager Overview

When it comes to understanding what a multi-unit manager does, you may be wondering, "should I become a multi-unit manager?" The data included in this section may help you decide. Compared to other jobs, multi-unit managers have a growth rate described as "as fast as average" at 6% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of multi-unit manager opportunities that are predicted to open up by 2028 is 150,600.

A multi-unit manager annual salary averages $62,380, which breaks down to $29.99 an hour. However, multi-unit managers can earn anywhere from upwards of $49,000 to $77,000 a year. This means that the top-earning multi-unit managers make $28,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a multi-unit manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a co-manager/store manager, area manager, lead manager, and area operations manager.

Multi-Unit Manager Jobs You Might Like

Multi-Unit Manager Skills and Personality Traits

We calculated that 29% of Multi-Unit Managers are proficient in Customer Service, Sales Goals, and Product Knowledge. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Multi-Unit Managers that have these skills listed on their resume here:

  • Customer Service, 29%

    Increased same store sales and decreased operating costs by successfully building a management team focused on customer service and fiscal responsibility.

  • Sales Goals, 13%

    Store Manager responsible for maximizing store-level sales and profitability by developing and promoting sales culture through monitoring and driving sales goals.

  • Product Knowledge, 11%

    Established employee performance targets, provided sales coaching, and delivered product knowledge education to support revenue growth and minimize returns/cancellations.

  • Guest Service, 4%

    Developed staff to give excellent guest service on all levels to increase sales and ensure 100% on mystery shop scores.

  • Food Safety, 4%

    Toured all Toledo/Detroit store locations to ensure compliance with Food Safety and merchandising directives.

  • Restaurant Operations, 3%

    Observed restaurant operations, and worked with management to identify opportunities.

Some of the skills we found on multi-unit manager resumes included "customer service," "sales goals," and "product knowledge." We have detailed the most important multi-unit manager responsibilities below.

  • Communication skills can be considered to be the most important personality trait for a multi-unit manager to have. According to a multi-unit manager resume, "top executives must be able to communicate clearly and persuasively" multi-unit managers are able to use communication skills in the following example we gathered from a resume: "develop store action plans, ensuring execution through communication with store operators. "
  • Another commonly found skill for being able to perform multi-unit manager duties is the following: leadership skills. According to a multi-unit manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how multi-unit managers use leadership skills: "orchestrate visits by key leadership teams, including zone directors, loss prevention and human resource partners. "
  • Another skill that is quite popular among multi-unit managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a multi-unit manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "maintained a high caliber of management and sales staff at multiple locations. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing multi-unit manager responsibilities. This resume example shows just one way multi-unit managers use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical multi-unit manager tasks: "skilled in high risk employee relations and loss prevention investigation, interview, and resolution. "
  • As part of the multi-unit manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A multi-unit manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "conducted performance reviews for all customer service representatives to reduce resolution time and improve customer satisfaction rates. "
  • See the full list of multi-unit manager skills.

    We've found that 47.4% of multi-unit managers have earned a bachelor's degree. Furthermore, 5.8% earned their master's degrees before becoming a multi-unit manager. While it's true that most multi-unit managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five multi-unit managers did not spend the extra money to attend college.

    Those multi-unit managers who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for multi-unit managers include hospitality management degrees or culinary arts degrees.

    Once you're ready to become a multi-unit manager, you should explore the companies that typically hire multi-unit managers. According to multi-unit manager resumes that we searched through, multi-unit managers are hired the most by HMSHost, First Watch, and Sodexo Operations. Currently, HMSHost has 20 multi-unit manager job openings, while there are 4 at First Watch and 2 at Sodexo Operations.

    But if you're interested in companies where you might earn a high salary, multi-unit managers tend to earn the biggest salaries at Accenture, Spirit AeroSystems, and Corporate Services. Take Accenture for example. The median multi-unit manager salary is $101,348. At Spirit AeroSystems, multi-unit managers earn an average of $73,788, while the average at Corporate Services is $71,305. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on multi-unit manager salaries across the United States.

    Some other companies you might be interested in as a multi-unit manager include Gap, Sodexo Operations LLC, and Best Buy. These three companies were found to hire the most multi-unit managers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious multi-unit managers are:

      What Co-Manager/Store Managers Do

      A co-manager/store manager oversees the daily operations of a store, ensuring smooth workflow and customer satisfaction. They are in charge of setting goals and sales targets, establishing guidelines and timelines, delegating responsibilities among staff, and developing strategies to optimize store operations. They are also responsible for monitoring all store activities, addressing issues and concerns, and resolving them promptly and efficiently. Moreover, as a co-manager/store manager, it is essential to manage and supervise staff, leading them to reach goals while implementing the store's policies and regulations.

      In this section, we compare the average multi-unit manager annual salary with that of a co-manager/store manager. Typically, co-manager/store managers earn a $5,885 lower salary than multi-unit managers earn annually.

      Even though multi-unit managers and co-manager/store managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, sales goals, and product knowledge in the day-to-day roles.

      These skill sets are where the common ground ends though. A multi-unit manager responsibility is more likely to require skills like "guest service," "restaurant operations," "multiple units," and "gm." Whereas a co-manager/store manager requires skills like "presentation standards," "sales floor," "company assets," and "company programs." Just by understanding these different skills you can see how different these careers are.

      On average, co-manager/store managers reach similar levels of education than multi-unit managers. Co-manager/store managers are 4.2% less likely to earn a Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of an Area Manager?

      An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

      Next up, we have the area manager profession to look over. This career brings along a higher average salary when compared to a multi-unit manager annual salary. In fact, area managers salary difference is $22,811 higher than the salary of multi-unit managers per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both multi-unit managers and area managers are known to have skills such as "customer service," "sales goals," and "product knowledge. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that multi-unit manager responsibilities requires skills like "guest service," "food safety," "restaurant operations," and "multiple units." But an area manager might use skills, such as, "procedures," "safety standards," "logistics," and "business development."

      It's been discovered that area managers earn higher salaries compared to multi-unit managers, but we wanted to find out where area managers earned the most pay. The answer? The retail industry. The average salary in the industry is $84,470. Additionally, multi-unit managers earn the highest paychecks in the retail with an average salary of $71,214.

      When it comes to the differences in education between the two professions, area managers tend to reach similar levels of education than multi-unit managers. In fact, they're 3.0% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

      How a Lead Manager Compares

      A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.

      The third profession we take a look at is lead manager. On an average scale, these workers bring in higher salaries than multi-unit managers. In fact, they make a $70,824 higher salary per year.

      Using multi-unit managers and lead managers resumes, we found that both professions have similar skills such as "customer service," "sales goals," and "product knowledge," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a multi-unit manager is likely to be skilled in "guest service," "food safety," "restaurant operations," and "multiple units," while a typical lead manager is skilled in "safety procedures," "sales floor," "bi," and "phone calls."

      Additionally, lead managers earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $110,374. Additionally, multi-unit managers earn an average salary of $71,214 in the retail industry.

      When it comes to education, lead managers tend to earn similar education levels than multi-unit managers. In fact, they're 1.0% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.

      Description Of an Area Operations Manager

      In an organization, an area operations manager takes responsibility in every aspect of safety and health. The area operations managers report and oversee the performance of individuals and teams within the enterprise. They manage corporate activities involving the production of goods and services. The scope of their responsibilities includes business processes, design, plan, performance improvement, control, and operations strategy. They should develop strong communication and negotiation skills, customer awareness, and good motivational skills.

      The fourth career we look at typically earns higher pay than multi-unit managers. On average, area operations managers earn a difference of $11,178 higher per year.

      While their salaries may vary, multi-unit managers and area operations managers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "sales goals," and "guest service. "

      Each job requires different skills like "product knowledge," "food safety," "restaurant operations," and "multiple units," which might show up on a multi-unit manager resume. Whereas area operations manager might include skills like "procedures," "logistics," "process improvements," and "osha."

      Area operations managers earn a higher salary in the retail industry with an average of $64,778. Whereas, multi-unit managers earn the highest salary in the retail industry.

      Area operations managers reach higher levels of education when compared to multi-unit managers. The difference is that they're 8.4% more likely to earn a Master's Degree more, and 1.6% more likely to graduate with a Doctoral Degree.