Multicare Companies Inc. jobs - 1,043 jobs

FTE: 1.0, Shift: Days, Schedule: M-F Clinical .70 FTE Salary min $253,320.90 - Salary max $281,467.90 Admin .30 FTE Salary min $105,000 - Salary max $150,000 The Regional Medical Director (RMD), Women???s Health has direct responsibility, in conjunction with leadership personnel within MultiCare Medical Partners (MMP), for the operational, clinical, and financial performance for a service line or group of related care lines within a region that make up a clinical division.

About Pulse Heart Institute MultiCare???s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

Kadlec is seeking a full-time Family Medicine physician assistant to join their Three Rivers Primary Care clinic in Kennewick, Washington. Join this established practice in the sunny Tri-Cities with easy access to system-wide support.

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Provider Compensation Administration Analyst JOB OVERVIEW: The Provider Compensation Administration Analyst is responsible for administering, analyzing, and maintaining the organization's provider compensation program. This includes incentive calculations, pay plan modeling, compliance monitoring, compensation reporting, and system-based data management to ensure accurate, timely, and compliant pay administration. The role serves as a liaison between Finance, Human Resources, Payroll, and departmental leadership to support strategic compensation initiatives and ensure pay practices are consistent with organizational goals and regulatory requirements. DEPARTMENT: Human Resources WORK HOURS: Typically, Monday - Friday; hours may vary to meet department needs. REPORTS TO: Director, Physician Services and Financial Analysis PREREQUISITES: * Bachelor's Degree required, preferably in Accounting, Finance, or Business, Additional experience may be considered in lieu of degree requirement. * Minimum of three (3) years of experience in physician group management and/or compensation administration, required. * General knowledge of professional billing rules, RVU usage, and physician production benchmarking strongly preferred. * Experience with HRIS systems (Infor/Lawson, Kronos) preferred; experience with Heisenberg Physician Compensation System strongly preferred. * Microsoft Excel expertise (macros, functions, formulas, pivot tables, lookups). QUALIFICATIONS: * Attention to detail with a high level of accuracy. * Strong analytical and critical thinking skills. * Ability to work independently while maintaining confidentiality. * Strong people skills to interact with physicians, managers, and colleagues. * Ability to manage multiple priorities in a fast-paced environment. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * Responsible for the development and analysis of provider compensation plans. * Functions as a strategic partner with executive leadership teams, leading compensation design and implementing new programs and best practices. * Calculate physician incentives according to plan terms, coordinate review, approval, and payment. * Administer provider productivity reporting and benchmark employed and contract-retained providers against market standards. * Monitor and ensure compliance with all compensation plans and contracts. * Provide overviews of compensation plans for new hires and respond to compensation-related inquiries. * Model annual market review updates, ensuring pay aligns with fair market value. * Prepare and distribute provider compensation reports with supporting detail. * Research variances and explain pay and performance outcomes to stakeholders. * Manage the compensation administration shared email inbox, logging each incoming item into a timeline to document and coordinate future system changes. * Maintain compensation-related data integrity in physician compensation systems, including tracking of monthly provider clinical FTE reflective of all changes and leaves of absence. * Generate standard and ad-hoc compensation reports and dashboards. * Audit payroll data to ensure accuracy and compliance. * Collaborate with IT, Finance, HRIS and other teams as necessary to improve data workflows, processes, and compensation system functionality. * Calculate annual budgets for incentives and related expenses. * Ensure compensation practices are consistent with legal, regulatory, and policy requirements. * Develop and maintain documentation for compensation processes and system use. * Provides input on and implements policies, procedures and processes on a system-wide basis. * Identify and implement opportunities to improve compensation administration efficiency. * Other duties as assigned. Created: 10/25 Grade: NC-11 FLSA: E CC: 8650 Job Qualifications: PREREQUISITES: * Bachelor's Degree required, preferably in Accounting, Finance, or Business, Additional experience may be considered in lieu of degree requirement. * Minimum of three (3) years of experience in physician group management and/or compensation administration, required. * General knowledge of professional billing rules, RVU usage, and physician production benchmarking strongly preferred. * Experience with HRIS systems (Infor/Lawson, Kronos) preferred; experience with Heisenberg Physician Compensation System strongly preferred. * Microsoft Excel expertise (macros, functions, formulas, pivot tables, lookups). QUALIFICATIONS: * Attention to detail with a high level of accuracy. * Strong analytical and critical thinking skills. * Ability to work independently while maintaining confidentiality. * Strong people skills to interact with physicians, managers, and colleagues. * Ability to manage multiple priorities in a fast-paced environment.

Security Department The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Security Officer ROLE: See for Service Partner for generic job duties. AREA OF ASSIGNMENT: Hospital Campus, Clinics and/or Leased Buildings HOURS OF WORK: As Posted RESPONSIBLE TO: Security Officer Lead and Security Manager PREREQUISITES: * High School Graduate or equivalent (G.E.D) preferred. * Valid Washington State drivers' license and ability to be insured by VMC's carrier. * Minimum two (2) years' experience as a Security Officer, Law Enforcement and/or Military Service preferred, excellent customer services skills will be considered. * Ability to comprehend and translate the Revised Code of Washington. * Basic skills in key keyboarding (25 wpm) and experience using Windows applications preferred. * Current American Heart Association BLS or obtain within 90 days of hire. * No convictions of any crime other than misdemeanor traffic violations. * Must successfully pass Work Steps pre-hire screening for minimum physical requirements of the position. QUALIFICATIONS: * Evidence of excellent communication skills, both oral and written, including the ability to spell accurately and write / type legibly. * Able to multitask and carry out assignments independently, exercising good judgment. * Excellent organizational and time management skills, able to work independently. * Able to handle telephone calls and personal interactions with tact, poise, courtesy and respect. * Neat and well groomed in appearance, following hospital personnel standards. * Demonstrates reliable attendance and job performance. * Excellent customer service skills. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: In addition to the generic Service Partner : * On an occasional basis must be able to provide safe patient handling as defined in VMC's Safe Patient Handling guidelines and policies to safely and appropriately transfer or patients (or objects) of varying abilities, weights and amounts of staff assistance. Patient care will be given under the direction of the patient care staff. Must be able to push patients in wheelchairs from the hospital entrances to the patient care location. Requires the ability to participate in team lifting. Must be able to operate patient lifting equipment and patient handling devices accurately and safely under the direction of the patient care staff. * Must be able to lift from the floor to overhead levels and carry items at waist level weight up to 70 pounds. * Must be able to stand or sit for extended periods. * Requires the ability to stoop, bend, reach, crouch, and squat. * Requires full body range of motion including ability to reach from floor to overhead levels, manual and finger dexterity and eye-hand coordination. * Must be able to enter data into the computer. * Must be able to walk from one end of the campus to the other, climb stairwells, traverse rooftops and uneven terrain on exterior of building, restrain and physically apprehend individuals as required and be able to conduct normal security business during and immediately following exertion. * Vision and hearing must be within normal range, including good depth perception and ability to distinguish colors. * Must be flexible and able to work a variety of hours as needed. * Must be willing to work in multiple hospital settings, possibly indoors and out, which may require exposure to some communicable disease and a variety of weather conditions. * During inclement weather all staff are expected to report to work to assist with patient and staff transportation to and from the hospital and to spread de-icer on campus roads and walkways. * Will cover other assigned duties within the department; provide coverage for ED Station, drive the shuttle bus or any vehicle assigned to perform Security / Disaster Duties, and ride the bicycle or walk the parking structure. * Requires the ability to perform several tasks simultaneously and to organize and analyze situations and schedules. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Service Partner B. Unique Job Functions: * Provides reasonable security and safety for visitors, patients, employees and physicians at Valley Medical Center. * Oversees enforcement of administrative policies, prevents crimes against property, and performs initial investigation as needed. * Locks and unlocks as necessary for opening and closing of the building, depending upon appropriate shift. * Patrols exterior and interior of building per assigned shift. * Monitor CCTV system and operate various electronic monitoring equipment. * Is aware of the lobby conditions and environment of care, communicates with environmental services and facilities for assistance if unable to resolve unacceptable appearance. * Monitors the ED lobby to maintain a safe and comfortable environment for patients, staff and visitors. * Able to maintain vehicles - gas, oil, fluid levels, and clean vehicle when requested. * Provide escorts when needed. * Able to open and operate the Command Center until relieved. * Enforcement of parking violations in parking lots and parking garage. * Provide fire education to all staff on all shifts. * Provide traffic control when requested. * Able to perform security duties in and around construction projects. * Assist patients by providing directions, answering questions and acting as liaison with other departments. * Answers incoming calls and provides assistance to ED patients and visitors. * Issues badges to staff and visitors. * Communicates issues to management if unable to provide resolution and service recovery. * Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. * Utilize all manuals, contacts and information available within the Security office as a resource for quality and accurate information. * Responsible for daily, weekly, monthly and annual documentation and reports. * Maintains confidentiality of all accessible patient information and views information only on a need to know basis * Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department manager. * Performs all job functions in a manner consistent with Valley's Service Culture Guidelines. * Other duties as assigned to facilitate patient safety, timely patient throughput and excellent customer service. Reviewed: 2/2009, 2/2010, 1/2013, Revised 8/15/18 Job Qualifications: PREREQUISITES: * High School Graduate or equivalent (G.E.D) preferred. * Valid Washington State drivers' license and ability to be insured by VMC's carrier. * Minimum two (2) years' experience as a Security Officer, Law Enforcement and/or Military Service preferred, excellent customer services skills will be considered. * Ability to comprehend and translate the Revised Code of Washington. * Basic skills in key keyboarding (25 wpm) and experience using Windows applications preferred. * Current American Heart Association BLS or obtain within 90 days of hire. * No convictions of any crime other than misdemeanor traffic violations. * Must successfully pass Work Steps pre-hire screening for minimum physical requirements of the position. QUALIFICATIONS: * Evidence of excellent communication skills, both oral and written, including the ability to spell accurately and write / type legibly. * Able to multitask and carry out assignments independently, exercising good judgment. * Excellent organizational and time management skills, able to work independently. * Able to handle telephone calls and personal interactions with tact, poise, courtesy and respect. * Neat and well groomed in appearance, following hospital personnel standards. * Demonstrates reliable attendance and job performance. * Excellent customer service skills.

Advanced Practice Provider (APP), Lake Sawyer Primary Clinic|(Physician Assistant/Nurse Practitioner)|1.0 FTE Valley Medical Center (VMC) is actively recruiting a full-time (1.0 FTE) Advanced Practice Provider (Nurse Practitioner/ Physician Assistant) to join our Lake Sawyer (Maple Valley) clinic in our collaborative network where you will have easy access to system-wide support as you work alongside a highly motivated and skilled Primary Care team. We provide patient-centered, team-based care to a diverse population of patients. About: This is a mixed APP role comprised of both patient care and indirect patient care and the ability to grow your own panel of patients. Monday - Friday, no weekends; 4 10-hour shifts. Patient Volume - 12-14 patients per provider per day. Providers: 7 total Physicians/APPs. Qualifications: Ability to obtain medical professional license in the State of WA and a DEA with full prescriptive authority. Strong communication and interpersonal skills with the ability to work effectively with the physical and emotional developments of all age groups. At least one year of experience as an APP in Primary Care strongly preferred. ************************************************************ Located in Renton, Washington, Valley Medical Center is the largest nonprofit healthcare provider between Seattle and Tacoma, serving more than 600,000 residents. In addition to the 341-bed hospital with its Level III Trauma Center, Valley operates a network of more than four dozen primary care, urgent care and specialty clinics, with most located on or near the hospital campus. Our distinguished recognitions include: Accredited as a Center of Excellence in Robotic Surgery from Surgical Review Corporation (SRC). American Medical Association's 2022 Joy in Medicine Health System Recognition Program for our efforts to improve physician well-being and combat burnout The Joint Commission's award of full accreditation triennially for meeting and exceeding national and safety performance standards Inclusion on Becker's Hospital Review's list of 153 Great Community Hospitals for 2023 and 2024 based on several outside rankings and ratings organizations, including U.S. News & World Report, Healthgrades, CMS, The Leapfrog Group and The Chartis Center for Rural Health Named a leader in LGBTQ+ patient equality since 2011Patient-Centered Medical Home by the National Committee for Quality Assurance (NCQA) One of the most culturally diverse communities in the country, our mission to care for our community like family extends to the entire Valley “work family” who prioritize safety, respect, compassion, collaboration, equity, diversity, inclusion, innovation and excellence. Just 30 minutes from downtown Seattle and Bellevue, the surrounding southeast King County communities allow you to easily enjoy a wide variety of Northwest recreational opportunities, along with more affordable homes, less traffic and access to a top school district. ******************************************************* ***************** Working at Valley Medical Center: ******************************************* Compensation Range - $130,000 - $150,000 Amounts listed may include productivity, quality incentives, extra shift incentives applicable to the position. Valley Medical Center offers valuable healthy living benefits including group medical insurance, group dental insurance, a 403(b) Retirement Plan, life and AD&D insurance, supplemental life and AD&D insurance, long-term disability, supplemental long-term disability, flexible spending accounts, carpool incentives, parking, bereavement leave, jury duty, and an employee assistance program. Employees may also be eligible to receive 76 hours of sick leave, 7 days of holiday leave, and 2 floating holidays throughout the calendar year. Employees also earn 20 to 25 days of vacation leave per calendar year based on position and years of service. You can find more detailed information on our benefits information page at https://*****************/careers/benefits UW Medicine Valley Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish (251409) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.RESPONSIBILITIES:Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS:Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year's experience in a call center with an emphasis in customer service/medical industry One year of remote work experience Bilingual Spanish -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education Healthcare Call Center experience Patient registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: $21.35Max: $24.82 Job Posting: Oct-09-2025

Case Management The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Case Manager JOB OVERVIEW: The Medical Social Worker or Crisis Counselor assesses, coordinates, facilitates, and negotiates services and resources to support coordination and continuity of care in the most appropriate care setting and cost-effective manner for specified populations. This includes collaboration with patients, families, physicians, nurses and other members of the health care team to address patients' medical, disposition, and psychosocial needs through effective coordination of services commensurate with available financial resources and the patient's right to self-determination across the continuum. AREA OF ASSIGNMENT: Case Management HOURS OF WORK: Varies RESPONSIBLE TO: Manager, Case Management PREREQUISITES: * A masters level degree in social work (MSW); licensure in the State of Washington (LICSW) preferred, required within 4 years of employment. * OR, for Crisis Counselor role, in lieu of an MSW, a Licensed Mental Health Counselor or Licensed Marriage and Family Therapist credential based on Washington State Department of Health approved masters-level degree credentialing including a minimum of 2 years post-graduate experience working with crisis intervention services including conducting psychiatric assessments; OR, Mental Health Associate Counselor or Marriage and Family Therapist Associate allowed with licensure in the State of Washington (LMHC or LMFT) required within 3 years of employment. * Minimum of two-year acute care hospital experience preferred. * Minimum two years case management experience preferred or equivalent. QUALIFICATIONS: * Ability to assess the psychological and social needs of patients in the medical setting; as well as to create, implement, and evaluate the effectiveness of care plans which address identified needs. * Effective communication skills, including group facilitation and conflict management skills. * Ability to work in a collaboratively team setting with peers at all times. * Interpersonal skills necessary to interact with the interdisciplinary teams of care providers, including physicians and nursing staff, to coordinate care for patients and families. * Sensitivity to coordination of care requirements for all patients and families from a variety of ethnic, cultural, social, and economic backgrounds and with varied medical and developmental needs. * Knowledge of community resources and how to access them effectively and efficiently. * Knowledge of the healthcare financial environment, reimbursement, and length of stay management. * Ability to work independently without close supervision; set priorities, meet outcome expectations and deadlines. * Ability to function in multiple and varied settings across the facility. * Ability to set priorities among multiple demands; produce accurate work and meet deadlines. * Neat and well-groomed appearance consistent with VMC dress code policy. * Experienced navigator of basic electronic applications including: Outlook, Office, and calendar management. * Experienced in use of electronic health record (EHR). * Ability to communicate fluently in English, both verbally and in writing. * Ability to type fluently and quickly; and write legibly, spell correctly, and use accepted grammar. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Clinical Partner. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Clinical Partner. B. Essential Responsibilities and Competencies: * Assess, Plan and Facilitate discharge and transitions of care including the following: * Review past and present medical records to determine history, admitting diagnosis or procedure, and plan of care compared to previous history and care needs; * Gather pertinent information about the patient's psychosocial, functional and financial situation to identify needs; * Meet with patients/caregivers to evaluate clinical, psychosocial, functional and financial status; * Communicate with the multidisciplinary team (physicians, nurses, therapists, social workers, chaplain, etc.) as needed to complete assessment; * Establish a discharge plan based upon individual patient needs, patient/care-giver preferences, and existing or proposed treatment options in order to support and promote desired clinical, service and financial outcomes in a timely manner; * Provide relevant education and information regarding resources to patient/caregiver to facilitate informed decision making and active participation in the plan for transfer/discharge; * Determine realistic goals with patient/caregiver regarding available options, empowering them to make choices in their best interest; * Identify benefits and coordinate resources based on patient's needs and preferences; * Work with insurance companies and/or public health benefit programs (DSHS, Medicare, Medicaid, County, State) to optimize benefits to patient. * Initiate timely family conferences or multidisciplinary case conferences with the treatment team for complex transition discharges. * Independently complete assessment and plan interventions sensitive to the patient's cultural, social, physical, mental and economic status and developmental state. Demonstrate sensitivity to the patient's/caregiver's beliefs and values and incorporate that understanding into the discharge plan; * Manage and prioritize work based on clinical needs, length of stay, required complexity of interventions and acuity of care. * Document all assessments, plans, and interventions in the medical record with clarity and conciseness unique to each specific patient or family interaction and in accordance with professional, legal, regulatory and departmental standards. * Perform self-referral screens Monday through Friday, and as appropriate on weekends, per Discharge Planning Review Process, to identify potentially high risk patients who may have an adverse health consequence without a case management order or a discharge plan. * Communicate effectively with other members of a diverse care team using appropriate interpersonal skills, group facilitation and conflict management skills as appropriate. * Maintain current knowledge of case management, utilization management, and discharge planning resources. * Work collaboratively with the Utilization Management team and Patient Financial counselors * Refer quality, infection control and risk management issues to appropriate individual or department. * Perform other duties as assigned, including orientation and training of new staff members. * Serve as committee member or liaison to community partners per request of management. Specific to Inpatient Medical Social Work: * Respond to nurse, physician or self-referral screens as soon as possible but not longer than 12 hours or next business day. * Responsible for assessing and managing the next best site of care; referring to and collaborating with network partners as indicated. * Demonstrate knowledge of community resources and how to effectively access, develop care plans, and manage transitional care needs to support patient's transition of care, including: * Crisis intervention * Homelessness * Drug and Alcohol, Medication Assisted Treatment * Home and community services * Skilled nursing facilities and home health agencies * Adult Family Home referrals and placement * Home and Community Services referrals and collaboration * Shelters * Opioid treatment networks * Day health services * LTACH and Acute Rehab services * Manage criteria-based social service needs including the following when indicated: * Complex financial needs * DAC's screening * CPS, APS and domestic violence * Acute mental health needs * Teen mothers * Homeless or resource poor status * Bereavement (e.g. fetal demise, terminal care, end of life) if indicated * Trauma and other special care * ITA (Involuntary Treatment Act) patients * Guardianship/conservatorship * Corrections patients as appropriate * Advance Directives/Mental Health Directives * Participate in disposition huddles as scheduled. * Document updated notes daily or as appropriate containing only new and/or continued relevant content. * Deliver federally mandated communications meeting timeliness mandates including 2nd Important Message from Medicare, MOON notifications and/or HINN notifications when required. Specific to ED Medical Social Work: * Identify patients who are at risk for recurrent visits to the ED. Facilitate a patient-centered approach for use of appropriate community programs. * Establish relationships in the community and post-acute continuum to support the needs of this population (e.g. ADS). * Contact patients with frequent non-emergent ED visits to establish a plan of care promoting alternative settings. Establish a PCP as indicated. Communicate directly with the patient/family in order to understand and incorporate priorities and acute needs of the patient; educate and prepare the patient/family to make informed decisions. * Documentation supporting relevant information including patient/family understanding of case management and discharge or admission plan. * Provide timely communication to ED staff regarding new or updated information involving the coordination of care. * Data collection as directed by management for process improvement opportunities in the ED setting. * Support work requirements related to Emergency Department Information Exchange (EDIE) initiative. Specific to Crisis Counselor: * Complete assessments, interventions, counseling and completion of plan of care appropriate to the patient's physical, emotional, cognitive and developmental state including the following: * Evaluate the mental and emotional status of psychiatric patients and facilitate appropriate next steps for care and treatment. * Screen and refer patients with drug and/or alcohol dependencies to the appropriate level of care. * Provide support and intervene as legal liaison (when indicated) for patients presenting with physical and/or sexual abuse. * Provide support and referrals to families and friends of patients in medical trauma. * Documentation supporting relevant information including outcomes from screening, intervention and treatment; patient/family understanding of plan of care; discharge or admission plan. * Consults with ED LIP, Hospitalists and psychiatry regarding assessments and appropriate dispositions. * Provide medication assisted treatment assessments, counseling and referrals per Opioid Treatment Network policy. Job Qualifications: PREREQUISITES: * A masters level degree in social work (MSW); licensure in the State of Washington (LICSW) preferred, required within 4 years of employment. * OR, for Crisis Counselor role, in lieu of an MSW, a Licensed Mental Health Counselor or Licensed Marriage and Family Therapist credential based on Washington State Department of Health approved masters-level degree credentialing including a minimum of 2 years post-graduate experience working with crisis intervention services including conducting psychiatric assessments; OR, Mental Health Associate Counselor or Marriage and Family Therapist Associate allowed with licensure in the State of Washington (LMHC or LMFT) required within 3 years of employment. * Minimum of two-year acute care hospital experience preferred. * Minimum two years case management experience preferred or equivalent. QUALIFICATIONS: * Ability to assess the psychological and social needs of patients in the medical setting; as well as to create, implement, and evaluate the effectiveness of care plans which address identified needs. * Effective communication skills, including group facilitation and conflict management skills. * Ability to work in a collaboratively team setting with peers at all times. * Interpersonal skills necessary to interact with the interdisciplinary teams of care providers, including physicians and nursing staff, to coordinate care for patients and families. * Sensitivity to coordination of care requirements for all patients and families from a variety of ethnic, cultural, social, and economic backgrounds and with varied medical and developmental needs. * Knowledge of community resources and how to access them effectively and efficiently. * Knowledge of the healthcare financial environment, reimbursement, and length of stay management. * Ability to work independently without close supervision; set priorities, meet outcome expectations and deadlines. * Ability to function in multiple and varied settings across the facility. * Ability to set priorities among multiple demands; produce accurate work and meet deadlines. * Neat and well-groomed appearance consistent with VMC dress code policy. * Experienced navigator of basic electronic applications including: Outlook, Office, and calendar management. * Experienced in use of electronic health record (EHR). * Ability to communicate fluently in English, both verbally and in writing. * Ability to type fluently and quickly; and write legibly, spell correctly, and use accepted grammar.

Valley Medical Center (VMC) is actively recruiting a Per Diem Laborist to join our team in our collaborative network where you will have easy access to system-wide support as you work alongside a highly motivated and skilled OBGYN/Laborist team. We provide patient-centered, team-based care to a diverse population of patients. About the position: Triage, managing labor, delivery, and ED inpatient consults Typical Staffing: 3 Physicians and 1 CNM on shift 12-hour shifts 7p-7a weekdays, weekends start at 7:30p Typical volumes: 230 deliveries per month (across all providers) Qualifications: BC/BE in Obstetrics & Gynecology Ability to obtain medical professional license in the State of WA and DEA with full prescriptive authority ***************************************************************** Located in Renton, Washington, Valley Medical Center is affiliated with the University of Washington Medicine System and is the largest not-for-profit healthcare provider between Seattle and Tacoma, serving more than 600,000 residents. In addition to the 341-bed hospital with its Level III Trauma Center, Valley operates a network of more than four dozen primary care, urgent care and specialty clinics, with most located on or near the hospital campus. Our distinguished recognitions include: Accredited as a Center of Excellence in Robotic Surgery from Surgical Review Corporation (SRC) American Medical Association's 2022 Joy in Medicine Health System Recognition Program for our efforts to improve physician well-being and combat burnout The Joint Commission's award of full accreditation triennially for meeting/exceeding national and safety performance standard Inclusion on Becker's Hospital Review's list of 153 Great Community Hospitals for 2023 and 2024 Named LGBTQ+ Healthcare Equality Leader since 2011 Patient-Centered Medical Home by the National Committee for Quality Assurance (NCQA) Receipt of an “A” grade on the Lown Institute Hospitals Index for outstanding social responsibility One of the most culturally diverse communities in the country, our mission to care for our community like family extends to the entire Valley “work family” who prioritize safety, respect, compassion, collaboration, equity, diversity, inclusion, innovation, and excellence. Just 30 minutes from downtown Seattle and Bellevue, the surrounding southeast King County communities allow you to easily enjoy a wide variety of Northwest recreational opportunities, along with more affordable homes, less traffic and access to a top school district. ******************************************************* Working at Valley Medical Center: ******************************************* COMPENSATION: $2220 per 12-hour shift Valley Medical Center offers valuable healthy living benefits including group medical insurance, group dental insurance, a 403(b) Retirement Plan, life and AD&D insurance, supplemental life and AD&D insurance, long-term disability, supplemental long-term disability, flexible spending accounts, carpool incentives, parking, bereavement leave, jury duty, and an employee assistance program. You may also be eligible to receive 76 hours of sick leave, 7 days of holiday leave, and 2 floating holidays throughout the calendar year. You also earn 20 to 25 days of vacation leave per calendar year based on position and years of service. You can find more detailed information on our benefits information page at ****************************************** UW Medicine Valley Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Please note: We do not provide sponsorship opportunities at this time.

Food Management and Dietary Services The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Nutrition Representative JOB OVERVIEW: The primary focus of this position is to maintain high levels of guest satisfaction concerning patient food service through a strong sense of urgency towards patient food delivery. The duties of the Nutrition Representative position include all aspects of tray preparation from collections of meal requests, set up of tray, to delivery of the tray to the patient. ROLE: See for Clinical Support Partner for generic . AREA OF ASSIGNMENT: Food Management and Nutrition Services (FMNS) Department RESPONSIBLE TO: Patient Services Manager PREREQUISITES: * Must have current Washington State Food Handler's permit. * High school diploma or GED certification preferred. * Able to communicate effectively in English, both verbally and in writing. * Able to work on weekends and holidays. * Able to meet the professional appearance standards of the organization. * Customer service experience preferred. * Nutrition Representative or Diet Aide experienced preferred. * Basic computer and keystroke abilities. QUALIFICATIONS: * Demonstrates good interpersonal skills in a diverse population. * Demonstrates ability to work independently. * Able to communicate and work effectively with the physical and emotional developments of all age groups. * Demonstrates experience in providing excellent customer service. * Demonstrates basic knowledge of working a computer (for on-line training, etc.). * Demonstrates knowledge of selected modified hospital diets preferred. * Demonstrates experience in processing information via telephone and computer including data entry. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: * Must be able to push, pull, and lift loads of 50 pounds or more (i.e. able to wheel a cart, with loads weighing up to 250 pounds; CO2 canisters weighing 50 lbs; sanitation buckets weighing 20 lbs.). * Transports various kinds of food service supplies and types of equipment within the area of assignment. * Requires bending, lifting and the ability to work continuously on your feet. Able to move quickly through the department and/or facility in and around patients and other staff. * Requires working with various cleaning/disinfectant solutions and chemicals. * Requires corrected vision and hearing to normal range. * Requires the ability to handle multiple demands simultaneously. * Requires frequent changes and interruptions to respond to all requests. * Requires independent problem-solving skills, compiling information and explanation of department procedures and services. * Requires sitting at a desk for 1-1/2 hour-time periods. PERFORMANCE RESPONSIBILITIES * Generic Job Functions: See Generic Job Description for Clinical Support Partner * Unique Job Functions: * Ability to use specialty equipment effectively for making product. * Assist in day-to-day operations of the FMNS department, which may include relief coverage. * Set up, break down, clean and sanitize all assigned work areas. * Demonstrate courteous and cooperative behavior towards patients, visitors, co-workers and staff. * Portions food accurately and has knowledge of content and complimentary garnish according to department standards. * Maintains a safe and sanitary work environment according to department standards. * Contributes to the department's image of professional food service and adds to the department's ability to provide quality food service by participating in marketing promotions. * Cooperate and actively participate in flexing hours in the times of low census. * Maintains responsibility for time management and best utilization of resources. * Uses proper storage techniques according to department standards. * Maintains temperature records in assigned work area. * Completes jobs as assigned. * Communicates customer feedback to the appropriate persons for follow-up and/or action. * Acts as a liaison between assigned FMNS and Patient Care units. * Assists patients to make menu decisions that reflect a healthy well-balanced diet within the parameters of the patient's dietary prescription. * Arranges correct menus in order for meal preparation. * Checks trays during meal preparation for accuracy of food portions and appearance. * Communicates information regarding special diets to production areas as needed. Responsible for overseeing the maintenance of accurate records. * Processes computer information to maintain accurate diet orders and menus. * Maintains responsibility for written communications regarding diets. * Delivers food to guests throughout the hospital. * Provides floor stock to Patient Care units. * Actively participates in the training of new team members as well as on-going department in-servicing and education. * Performs other related job duties as required. Job Qualifications: PREREQUISITES: * Must have current Washington State Food Handler's permit. * High school diploma or GED certification preferred. * Able to communicate effectively in English, both verbally and in writing. * Able to work on weekends and holidays. * Able to meet the professional appearance standards of the organization. * Customer service experience preferred. * Nutrition Representative or Diet Aide experienced preferred. * Basic computer and keystroke abilities. QUALIFICATIONS: * Demonstrates good interpersonal skills in a diverse population. * Demonstrates ability to work independently. * Able to communicate and work effectively with the physical and emotional developments of all age groups. * Demonstrates experience in providing excellent customer service. * Demonstrates basic knowledge of working a computer (for on-line training, etc.). * Demonstrates knowledge of selected modified hospital diets preferred. * Demonstrates experience in processing information via telephone and computer including data entry.

Kadlec is offering up to $20,000 Hiring Bonus for eligible external candidates who meet all conditions for payment. Under the general supervision of the CT Supervisor provides computerized tomography to patients for the purpose of diagnosis and/or treatment of anatomic and physiologic disorders, assists physician as required and does related work as assigned. Ages of patients: Infants to geriatrics. Providence caregivers are not simply valued - they're invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Shifts Available: Full-time, 40 hours weekly, Night shift Full-time, 40 hours weekly, Evening shift Part-time, 30 hours weekly, Evening shift Part-time, 35 hours weekly, Night shift Required Qualifications: Graduate of an accredited Radiologic Technology program. Upon hire: Washington Radiologic Technologist Upon hire: National Provider BLS - American Heart Association Upon hire: National Registered Technologist - Radiography - American Registry of Radiologic Technologists Within 1 year of hire National Registered Technologist - Computed Tomography Or Within 1 year of hire National Computed Tomography Technologist - Nuclear Medicine Technology Certification Board Within 60 days of hire Washington Medical Assistant Registration Preferred Qualifications: Associate's Degree Medical Imaging Or Bachelor's Degree Medical Imaging 2 years Experience as a registered technologist performing CT Scan or special procedures. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 405454 Company: Kadlec Jobs Job Category: Diagnostic Imaging Job Function: Clinical Care Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Clinical Professional Department: 3010 CT SCAN Address: WA Richland 888 Swift Blvd Work Location: Kadlec Regional Medical Ctr-Richland Workplace Type: On-site Pay Range: $39.56 - $62.84 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:CT Technologist, Location:Eltopia, WA-99330

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Clinical Documentation Specialist RN JOB OVERVIEW: The Clinical Documentation Specialist position facilitates accurate documentation for severity of illness and quality in the medical record. This involves extensive record review, interaction with physicians, health information management professionals, and nursing staff. Active participation in team meetings and education of staff in the documentation improvement process is a key role. DEPARTMENT: Health Information Management HOURS OF WORK: Days Monday - Friday. RESPONSIBLE TO: Manager, Clinical Documentation Improvement PREREQUISITES: * Current unrestricted WA State Registered Nurse license, required. * Bachelor's degree in Nursing, preferred. * Minimum five years recent clinical experience as an RN working in an acute care setting or with experience in Utilization Review * Pass a pre-hire Clinical Exam with a minimum score of 70% * Effective communication with Providers QUALIFICATIONS: * Knowledge of hospital clinical practice standards for physicians and other health care providers. * Knowledge of ancillary service departments, quality control and safety standards. * Critical thinking, problem solving and deductive reasoning skills. * Familiarity with health care audit and research design. * Knowledge of Pathophysiology and Disease process. * Functional knowledge of DRG coding systems. * Working experience with Utilization Review activities and general knowledge of JCAHO, PRO, HCFA, and other regulatory bodies. * Knowledge of third-party payer review, reimbursement systems and utilization monitoring requirements for acute care facilities. * Meet productivity guidelines. * Ability to learn/develop the skills necessary to perform and meet goal standards * Organizational, analytical, writing, and interpersonal skills * Dependable, self-directed, and pleasant * Critical thinking, problem solving and deductive reasoning skills * Knowledge of Pathophysiology and Disease Process * Basic Computer skills - familiarity with Windows based software programs * Knowledge of regulatory environment * Understand and support documentation strategies (upon completion of training) * Knowledge of Core Measure and Patient Safety Indicators (upon completion of training) UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Administrative Partner. B. Essential Responsibilities and Competencies * Reviews EMR for completeness and accuracy for severity of illness and quality using the documentation strategies. * Accurate and timely record review. * Recognize opportunities for documentation improvement. * Initiates severity worksheet for inpatients. * Formulate clinically credible documentation clarifications. * Request documentation clarifications as appropriate for SOI, Core Measures, and Patient Safety. * Effective and appropriate communication with physicians. * Timely follow up on all cases and resolution of those with clinical documentation clarifications. * Communicates with HIM staff and resolves discrepancies. * Accurate input of data for reconciliation of case. * Provide necessary information and education to physicians and staff to facilitate the appropriate documentation goals. * Identify any barriers to completion of documentation goals with appropriate interventions. * Review of regulations and coding guidelines through seminars, meetings, and materials. * In cooperation with the director of PFS/HIM, present education sessions to physicians and other VMC providers regarding documentation regulations and chart audit findings. * Maintains confidentiality of all accessible patient financial or medical records information. * Demonstrates the awareness of the importance of cost containment for the department. Provide suggestions regarding process or quality improvement opportunities to department manager. * Other duties as assigned to facilitate accurate, timely patient account management. Date Created: 5/18, updated 7/22 Grade: NC11 FLSA: E Cost Center: 8490 Job Qualifications: PREREQUISITES: * Current unrestricted WA State Registered Nurse license, required. * Bachelor's degree in Nursing, preferred. * Minimum five years recent clinical experience as an RN working in an acute care setting or with experience in Utilization Review * Pass a pre-hire Clinical Exam with a minimum score of 70% * Effective communication with Providers QUALIFICATIONS: * Knowledge of hospital clinical practice standards for physicians and other health care providers. * Knowledge of ancillary service departments, quality control and safety standards. * Critical thinking, problem solving and deductive reasoning skills. * Familiarity with health care audit and research design. * Knowledge of Pathophysiology and Disease process. * Functional knowledge of DRG coding systems. * Working experience with Utilization Review activities and general knowledge of JCAHO, PRO, HCFA, and other regulatory bodies. * Knowledge of third-party payer review, reimbursement systems and utilization monitoring requirements for acute care facilities. * Meet productivity guidelines. * Ability to learn/develop the skills necessary to perform and meet goal standards * Organizational, analytical, writing, and interpersonal skills * Dependable, self-directed, and pleasant * Critical thinking, problem solving and deductive reasoning skills * Knowledge of Pathophysiology and Disease Process * Basic Computer skills - familiarity with Windows based software programs * Knowledge of regulatory environment * Understand and support documentation strategies (upon completion of training) * Knowledge of Core Measure and Patient Safety Indicators (upon completion of training)

Clinic Network The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Medical Assistant ROLE: See for Clinical Support Partner for generic job duties. AREA OF ASSIGNMENT: Clinic network HOURS OF WORK: Variable RESPONSIBLE TO: Clinic Manager PREREQUISITES: * Vetted by the State through testing as a Medical Assistant Certified * Good to excellent computer skills including the ability to successfully navigate between multiple applications * 1 year of experience preferred * Able to communicate effectively in oral and written form in English language. * Current American Heart Association CPR/BLS for Healthcare Providers required. QUALIFICATIONS: Legal Concepts * Perform within legal and ethical boundaries * Document patient communication and clinical treatments accurately and appropriately * Maintain medical records * Comply with State, Federal and regulatory agencies * Demonstrated knowledge and comprehension of Medical Assistant scope and role * Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment * Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner * Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Demonstrate clear understanding of clinic structure and design Communication * Neat and well-groomed appearance, business professional * Recognize and respect cultural diversity * Demonstrated ability to maintain a calm demeanor at all times * Employ professional telephone and interpersonal techniques * Recognize and respond effectively to verbal, nonverbal and written communications * Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology * Serve as a "communication liaison" between the physician and patient * Demonstrated ability to speak, spell and utilize appropriate grammar, sentence structure and hospital and network approved abbreviations * Ability to communicate and work effectively with the physical and emotional development of all age groups * Possess excellent customer service and patient care skills * Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments in Valley Medical Center Patient Care * Anticipate and facilitate provider work flow * Inform and update patient of anticipated wait times * Assist providers with patient flow time management * Perform initial intake screening by "verifying" reason for patient visit * Obtain and record patient information * Obtain vital signs per network policy for each patient visit * Prepare and maintain examination and treatment areas * Prepare patient for examinations procedure and treatments * Assist with examination, procedures and treatments * Maintain and update all medication and immunization records * Maintain, reviews and updates health maintenance records * Complete all forms and data sets for patient care to the maximum limit of scope * Schedule , coordinate and monitor appointments * Complete patient recalls daily Operational Functions * Apply principles of aseptic techniques and infection control * Practice standard precautions, including hand washing and disposal of biohazards * Comply with quality assurance practices * Perform inventory of supplies and equipment * Perform routine maintenance of administrative and clinical equipment * Apply computer and other electronic equipment techniques to support office operations * Perform methods of quality control Practice Finances * Review and complete ancillary charges for office visits * Perform "clean" billing submittals UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: As listed through out the document PERFORMANCE RESPONSIBILITIES A. Generic Job Functions: See Generic Job Description for Clinical Support Partner * Unique Job Functions: (performed in accordance with supervision requirements established by statute and administrative code.) Medical Assisting In order to serve the patient successfully the MA needs to have the ability to conceptualize role and responsibility. The MA is a liaison between the patient and provider. The MA understands that they are here to "serve" the patient. They must understand that resources in healthcare are limited. Concepts of anticipation and preparation for patient visits are essential for success. Pertinent and successful patient care interactions require the ability to apply concepts of critical thinking. The MA must independently understand scope and how to determine safe practice technique. They must have the ability to comprehend that provider success and efficiency is coupled with their ability to understand patient flow, anticipate patient needs and to appropriately work to the maximum limit of certification. The MA is responsible for asking "what can I do to facilitate meeting the needs of the patient?" at each visit. They must have the ability to comprehend, understand and value their role and that of those whom they work with. The MA is responsible for gathering all necessary information such that the provider visit is focused on patient care and clinical diagnosis. * Performs venous and capillary invasive procedures for blood withdrawal * Performs intradermal, subcutaneous and intramuscular injections * Applies, or assists with application of, durable medical equipment * Administers medications as ordered by the provider and per scope of practice * Administers immunizations * Performs tympanograms, and ear irrigations (with Provider order) * Performs waived Laboratory Tests * Gives approved instructions and patient education to patients BACK OFFICE DUTIES/FACILITATOR It's essential to maintain a calm demeanor to manage multiple tasks while in the back office. Messages from patients, orders from providers, and faxes are coming in throughout the day at a fast rate so it is imperative to be checking each system to ensure a smooth process. As a MA, your job is to multitask, prioritize, organize and facilitate workflow for the provider. A well rounded MA should be able to instill confidence in the provider by following through on their requests and continuing an exceptional patient care experience. The following are some of the main duties: participate in huddles with providers to anticipate needs/orders/procedures for the day, view daily schedule throughout the day to track when patients arrive in order to communicate/assign, read, investigate and forward messages to appropriate provider (if needed), contact patient when messages have been answered and record message in EMR, call pharmacies to call in prescriptions that have been approved in EMR or refax through electronic fax, facilitate care management calls if necessary, expedite written orders from provider (no verbal orders of any kind), fax or mail paperwork to pharmacies, other medical centers and/or patients. Ensure all paperwork is signed off by appropriate provider in a timely manner. 1. Manages messaging and order workflow * Organizes and allocates orders in a timely fashion * Researches and responds to messages in a timely fashion * Acts as liaison between the PSR, MA and Provider Clinical Partner Addendum - Medical Assistant * Specialist Clinics * Prefer minimum 1.-2 years' experience in the specialty area related to position vacancy. * OBGYN Clinic * Position requires a minimum two years of recent OBGYN (outpatient/medical office) medical assisting experience Job Qualifications: PREREQUISITES: * Vetted by the State through testing as a Medical Assistant Certified * Good to excellent computer skills including the ability to successfully navigate between multiple applications * 1 year of experience preferred * Able to communicate effectively in oral and written form in English language. * Basic Life Support (BLS) for Health Care Providers issued by the American Heart Association (AHA) required. QUALIFICATIONS: Legal Concepts * Perform within legal and ethical boundaries * Document patient communication and clinical treatments accurately and appropriately * Maintain medical records * Comply with State, Federal and regulatory agencies * Demonstrated knowledge and comprehension of Medical Assistant scope and role * Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment * Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner * Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Demonstrate clear understanding of clinic structure and design

Psychiatry & Counseling Center The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Psychotherapist JOB OVERVIEW: Provide psychotherapy services for adult patents with a variety of mental health conditions. Services are conducted both in person and via telehealth visits. AREA OF ASSIGNMENT: Psychiatry & Counseling Clinic HOURS OF WORK: Days, some evening hours. RESPONSIBLE TO: Clinic Manager PREREQUISITES: * Washington State Licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC) or Licensed Marriage and Family Therapist (LMFT) required. * Master's degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, Behavioral Science, or relevant field required. * Post-graduate experience conducting mental health assessments and providing direct therapy to adolescents, adults, older adults, and/or couples. QUALIFICATIONS: * Demonstrates strong verbal and written communication skills. * Ability to work cooperatively with an interdisciplinary team and in a medical model setting. * Ability to work independently and utilize clinic supervision. * Demonstrates expertise in providing therapy to a diverse population (age, gender, diagnosis). * Demonstrates computer skills needed. * Possesses knowledge of a variety of therapeutic modalities. * Has previous psychotherapy experience working with patients 18 years old and older. * Demonstrates ability and knowledge to manage a suicidal patient. * Demonstrates knowledge about community resources related to mental health and makes appropriate referrals. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Clinical Partner. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Clinical Partner B. Essential Responsibilities and Competencies * Makes independent decisions about the course of therapy best suited to the needs of the patients whom they see. This includes making a diagnosis, developing a treatment plan, and utilizing a variety of therapeutic techniques or modalities to help patient resolve their presenting problems. * Meets productivity expectations of 90% direct patient care. * Maintains awareness of the patient's Fiscal relationship with the clinic. * Documents in EPIC including chart notes, telephone encounters, in basket messages, and other relevant information. * Closes patient encounters within 24 hours of seeing the patient. * Makes internal referrals to prescribing clinicians as appropriate for patients. * Completes assignments such as chart closures, patient letters and/or requests for information in a timely manner. * Maintains DOH required CEUs for licensure. * Works collaboratively with physician providing medication management for individual caseload. * Keeps Medical Director and Clinic Manager informed of potential or actual problems in a timely manner. * Participates in Roundtable discussions groups with other therapists and prescribing clinicians a minimum of two times a month. * Stays up to date on new clinic or revised Clinic Policies as they are posted. * Works effectively with non-clinical staff (PSRs, Clinic Supervisor, Intake Specialists). * Continuously reviews EPIC schedule to ensure patients have appointment slots available Communicates desired changes, concerns and/or needs to Clinic Manager, Intake Specialists, and/or Clinic Supervisor as appropriate. * Possesses knowledge about HIPPA, patient confidentially and mandatory reporting. * Completes training modules as assigned and/or required. * Other Duties as assigned. Revised: 12/16, 8/24 Grade: NC-09 FLSA: E CC: 7383 Job Qualifications: PREREQUISITES: * Washington State Licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC) or Licensed Marriage and Family Therapist (LMFT) required. * Master's degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, Behavioral Science, or relevant field required. * Post-graduate experience conducting mental health assessments and providing direct therapy to adolescents, adults, older adults, and/or couples. QUALIFICATIONS: * Demonstrates strong verbal and written communication skills. * Ability to work cooperatively with an interdisciplinary team and in a medical model setting. * Ability to work independently and utilize clinic supervision. * Demonstrates expertise in providing therapy to a diverse population (age, gender, diagnosis). * Demonstrates computer skills needed. * Possesses knowledge of a variety of therapeutic modalities. * Has previous psychotherapy experience working with patients 18 years old and older. * Demonstrates ability and knowledge to manage a suicidal patient. * Demonstrates knowledge about community resources related to mental health and makes appropriate referrals.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: ED Admitting Registrar JOB OVERVIEW: Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money. DEPARTMENT: Emergency Department WORK HOURS: Variable hours as posted REPORTS TO: Department Manager PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * Adheres to Valley Medical Center's Patient Identification guidelines * Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately. * Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information. * Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative. * Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics. * Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy. * Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements * Refers to financial advocates accounts that are unable to be financially cleared * Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate. * Assists patients by providing directions, answering questions, and acting as liaison with other departments. * Understands Valley Medical Centers Safety Event Reporting process. * Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. * Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements. * Utilize all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information. * Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis. * Completes annual learning requirements assigned by department and organization. * Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. * Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction. * Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management. * Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation. * Other duties and responsibilities as assigned. Created: 1/25 Grade: OPEIU-C FLSA: NE Job Qualifications: PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance

About Navos Navos, a partner within MultiCare's Behavioral Health Network, offers a healing home for people of all ages to recover and reclaim their lives. Our teams are composed of hardworking and caring providers committed to helping people address mental illness and substance abuse by providing a broad continuum of care. For a deeply meaningful career, join this leading organization known for its innovation, expertise, and employee care. FTE: 1.0, Shift: Mon-Fri, Schedule: 9am-5:30PM Position Summary The Mental Health Professional - BA works in various capacities to diagnose and treat individuals suffering from mental health disorders. You may conduct intake assessments, while providing counseling and case management to their assigned case load, with final review from a master's prepared MHP. Responsibilities * You will conduct screenings including psycho-social assessments, assess suicidal risk and provide appropriate interventions * You will assist patients with orientation to the department and provide patients and families with psycho-education * You will provide person-centered counseling, advocacy, and case management for patients * You will develop treatment plans which clearly identify the patient's voice, treatment strategies, and specific outcome measures * You will meet agency documentation standards and authorization requirements of contracts Requirements * A bachelor's degree in mental health related field of study required * Five (5) years of experience working under a licensed Mental Health Professional required * Counselor Agency Affiliated Registered * Driver License/Abstract * Those who meet the definition of a Mental Health Professional under RCW 71.05.020 may be considered Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $30.10 - $43.32 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

About Tumwater Family Practice Clinic: Tumwater Family Practice Clinic (TFPC) is a physician-owned and operated primary care practice located in Tumwater, Washington. We are proud to deliver exceptional, relationship-based care that focuses on the whole person. Our approach combines evidence-based medicine with compassionate, personalized attention in a welcoming, team-oriented environment.

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Application Analyst I, II, Sr JOB OVERVIEW: The Application Analyst I role will troubleshoot, document, and resolve IT application issues in a timely manner with guidance. The Application Analyst II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. The Application Analyst Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. DEPARTMENT: Information Technology HOURS OF WORK: As required to fulfill responsibilities RESPONSIBLE TO: Supervisor, Business & Support Applications PREREQUISITES: Level I: * Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience. * Applied IT Job Experience: 0-3 years * Experience in an application/system support role in a multiple system environment. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level II: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 4-5 years * Experience in an application/system support role in a multiple system environment. * Some Small Project lead experience required. * Lead experience preferred. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level Sr: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 6-9 years * Experience in an application/system support role in a multiple system environment. * Demonstrated Small Project lead experience required. * Lead experience required. * Experience in Leading Complex Small Projects * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts QUALIFICATIONS: * Demonstrated ability to set priorities, produce accurate work, and meet deadlines. * Ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated competence in analysis and troubleshooting. * Demonstrated understanding of healthcare computing environments. * Demonstrated ability to be self-directed, learn quickly with strong attention to detail. * Proven record of excellent communication and organizational skills. * Microsoft Office plus Microsoft Visio proficiency is required. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: * Requires the ability to move PC's and printers weighing up to 40 lbs. * Requires planning, organizing, and working on multiple tasks at one time. * Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies * General I.T. Job Functions: * * Provides direct supervisor or lead with a weekly summary of activities * Documents change control and system problems according to departmental procedures. * Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis. * Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets. * Responds to all requests according to departmental standards. * Performs end-user functions for assigned products to a high level of competency. * Ensures that reports, data, and devices are appropriately secured. * Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies. * Provides after-hours support as required. * Ability to successfully log into enterprise network and all supported applications. * Ability to organize, schedule, manage (chair) meetings and publish meeting minutes. * Ability to successfully contact vendor for support. * Ability to complete annual VMC educational requirements. * Performs other related duties as required. * Application Analyst: * Documentation Skills * Writes scope statements, defining size and planning parameters of projects or multiple groups of tasks. * Prepares detailed work plans and target dates for all projects. * Documents change control and system problems according to departmental procedures * Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards * Uses standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Can read and edit technical flow charts * Knowledge of the life cycle of a change and being able to shepherd a request from requirements gathering to designing and building to maintaining the architecture behind the change. * Issue Resolution: * Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions. * Leadership Skills: * Ability to engage teams in collaboration and discussion and guide toward acceptable solutions. * Process Improvement: * Demonstrates self-initiated process improvement; actively pursues expansion of knowledge in applications and functions supported by VMC IT and develops new efficient solutions. Anticipates client's needs and seeks feedback to ensure client's needs are met * Project Skills: * Manages and/ or leads planning and completion of projects on time and as designed. * Ability to manage short-term and long-term risk of architectural decisions * Technical Aptitude * High technical aptitude; adopts new technology and application functionality quickly. * Expert hands-on knowledge in current system functionality including integration points across all applications and continuing knowledge of future system capabilities. * Ability to see the big picture and how many simultaneous projects interact with each other as well as current and future system states. * Immense curiosity in all areas-beyond Epic applications, clinical workflows, and the entirety of the medical field-and a willingness to explore. * Test Planning: * Builds complete testing plans to validate system parameters and functionality performs as specified unassisted. * Training: * Ability to communicate design and functionality principles as well as risks with all audience levels. * Mentorship: * Helps others learn how to structure and solve problems and collaborate with others within the organization. * Ability to mentor groups, both large and small, on technical and non-technical skills. * Team Building/Working with Others: * Frequently performs critical leadership roles on the team. Promotes team spirit and commitment to common objectives. Involves the team in decision making. * Performs other related duties as required. Created: 10/22 Revised: 12/24 Grade: NC07, NC09, NC11 FLSA: NE: Level I/ E: Level II, Sr. Cost Center: varies Job Code(s): 4961, 4962, 4963 Job Qualifications: PREREQUISITES: Level I: * Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience. * Applied IT Job Experience: 0-3 years * Experience in an application/system support role in a multiple system environment. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level II: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 4-5 years * Experience in an application/system support role in a multiple system environment. * Some Small Project lead experience required. * Lead experience preferred. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level Sr: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 6-9 years * Experience in an application/system support role in a multiple system environment. * Demonstrated Small Project lead experience required. * Lead experience required. * Experience in Leading Complex Small Projects * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts QUALIFICATIONS: * Demonstrated ability to set priorities, produce accurate work, and meet deadlines. * Ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated competence in analysis and troubleshooting. * Demonstrated understanding of healthcare computing environments. * Demonstrated ability to be self-directed, learn quickly with strong attention to detail. * Proven record of excellent communication and organizational skills. * Microsoft Office plus Microsoft Visio proficiency is required.