Multicare Companies Inc. jobs

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Day Position Summary The NPD Specialist Program Manager - Patient Education will have primary organizational responsibility for all aspects of the Patient Education program including researching, planning, implementing, evaluating and sustaining the program across MHS. The incumbent will create and sustain said educational program by establishing a governance structure that includes representation from IS&T, Nursing, Medicine, Contracts and other key stakeholders to ensure MHS utilizes a standardized approach in decision making around patient education software, hardware, implementation and evaluation of program. Additionally, the incumbent will collaborate with the EMR department, Nursing, Medicine and other key stakeholders to develop standardized workflows related to patient education. The PM-Patient Education will also identify methods for evaluating potential connections with patient education standardization and implementation with readmission rates and patient satisfaction and subsequent programmatic adaptations to improve both. The PM-Patient Education will partner with Quality and Safety Departments, as well as, Risk and Legal Departments to ensure the Patient Education Program addresses regulatory requirements. This position operates independently under the guidance of the Executive Director of Clinical Education & Professional Practice Development with limited supervision. Work situations are varied with an emphasis on product analysis, gap analysis, expected outcomes, evaluation and return on investment, program management, customer relations, standardization, communication, organization, prioritization, research, flexibility and creativity. Decisions are made in collaboration with the Executive Director. This position has extensive internal contact with department staff, nursing leaders and staff, physician leaders and MHS administration. External contacts include outside agencies, organizations, vendors and other entities that influence department objectives. Requirements * Master's degree in Nursing * PhD in Nursing, DNP, or ARNP preferred * Registered Nurse license (RN) in Washington State or multi-state licensure endorsement (MSL) * ANCC NPD specialty certification preferred; if not in possession at time of hire, must acquire within two (2) years of hire * Minimum four (4) years of acute care nursing practice * Minimum three (3) year Program management experience within an education role preferred * Minimum three (3) years previous experience as unit educator, system educator, NPD Specialist/Generalist preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? * Belonging: We work to create a true sense of belonging for all our employees * Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve * Market leadership: Washington state's largest community-based, locally governed health system * Employee-centric: Named Forbes "America's Best Employers by State" for several years running * Technology: "Most Wired" health care system 15 years in a row * Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities * Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $122,073.00 - $172,093.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

Kadlec is offering a $20,000 Hiring Bonus for eligible external candidates who meet all conditions for payment for full-time position. Under the direct supervision of the FSED Leadership, the CT/X-Ray technologist is responsible for operating and providing high quality computerized tomography and X-ray to patients in a safe manner for the purpose of diagnosis and/or treatment of anatomic and physiologic disorders. Technologists will also be trained on various patient care activities such as performing vital signs, EKGs, wound care, orthopedic splinting and other duties as assigned. Diagnostic Imaging Supervisors will act on behalf of the FSED Nurse Manager to provide oversight of clinical skills, QAs, competencies, etc. Must present self in a professional manner, work well with a multidisciplinary team, have good communication skills, and adhere to KRMC's policies and Vision Statement. Providence caregivers are not simply valued - they're invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Shifts Available: Full-time, 36 hours weekly, Variable shift Per diem/On-call, Variable shift Required Qualifications: Graduate of an accredited Radiologic Technology program. Upon hire: Washington Radiologic Technologist Upon hire: National Provider BLS - American Heart Association Upon hire: National Registered Technologist - Radiography - American Registry of Radiologic Technologists Within 1 year of hire National Registered Technologist - Computed Tomography, or Within 1 year of hire National Computed Tomography Technologist - Nuclear Medicine Technology Certification Board Within 60 days of hire Medical Assistant - Registered Preferred Qualifications: Associate's Degree in Medical Imaging, or Bachelor's Degree in Medical Imaging 1 year experience as a registered technologist performing CT Scan and X-Ray. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Located in sunny Tri-Cities, Washington, Kadlec is the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is the home to a growing open-heart surgery and interventional cardiology program, the region's only level III Neonatal Intensive Care Unit, a world-class all digital outpatient imaging center as well as a number of other innovative services and programs. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 393220 Company: Kadlec Jobs Job Category: Diagnostic Imaging Job Function: Clinical Care Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Clinical Professional Department: 3010 FREESTANDING ED Address: WA Kennewick 3290 W 19th Ave Work Location: Kadlec Free Standing Emrg Dept-Kennewick Workplace Type: On-site Pay Range: $39.56 - $62.84 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:CT Technologist, Location:Kennewick, WA-99337

Under the direction of the Unit Manager, or Registered Nurse, will assist in the preparation and care of surgical patients ranging from infants to geriatrics. Assists with surgical procedures in the Operating Room. Performs routine and delegated duties according to departmental policies. Providence caregivers are not simply valued - they're invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Shift Details: Full-time, 40 hours weekly, Night shift. Required Qualifications: Washington Surgical Technologist Registration upon hire. National Provider BLS - American Heart Association upon hire. Preferred Qualifications: Coursework/Training - Graduation from an Accredited Training Program. National certification as a Surgical Technologist upon hire. Surgical Technologist. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Located in sunny Tri-Cities, Washington, Kadlec is the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is the home to a growing open-heart surgery and interventional cardiology program, the region's only level III Neonatal Intensive Care Unit, a world-class all digital outpatient imaging center as well as a number of other innovative services and programs. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 400107 Company: Kadlec Jobs Job Category: Surgical/Perioperative Services Job Function: Clinical Care Job Schedule: Full time Job Shift: Night Career Track: Clinical Support Department: 3010 OPERATING ROOM Address: WA Richland 888 Swift Blvd Work Location: Kadlec Regional Medical Ctr-Richland Workplace Type: On-site Pay Range: $30.24 - $47.98 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:Surgical Technician, Location:Benton City, WA-99320

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish (251598) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc. , a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARYThe Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a Connection Advisor Intermediate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on campus for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus. Purpose of this position: Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller's needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed. RESPONSIBILITIESAnswers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures Handles complex scheduling that often requires multiple appointments or with different providers andmodalities Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented,timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members Recommends and supports change and process improvement initiatives while working to upholdstandard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONSMinimum Qualifications: High School DiplomaOne year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year experience in a call center with emphasis in a customer service/medical industry6 months of Connection Advisor Associate experience or specialized clinic operational experience One year of remote work experience Bilingual Spanish-OR-An approved equivalent combination of education and experience Preferred Qualifications:One year of post-secondary education Healthcare Call Center experience Working knowledge of Epic cadence and prelude Patient registration experience Knowledge/Skills/Abilities:Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Critical thinking skills and ability to analyze situations quickly and escalate as needed Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1. 00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: 21. 92Max: 28. 36 Job Posting: Oct-13-2025

Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish (251409) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.RESPONSIBILITIES:Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS:Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year's experience in a call center with an emphasis in customer service/medical industry One year of remote work experience Bilingual Spanish -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education Healthcare Call Center experience Patient registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: $21.35Max: $24.82 Job Posting: Oct-09-2025

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1_, Shift: _1, Schedule: _M-F Job Requirements Know how to set up, use, and maintain following equipment: Sliding table saw Edge bander Jointer Routers and sanders Mod-eze morticing tool Various hand tools Dust collector Ceramic and VCT tile saws Able to design, cut, and assemble new cabinetry to replace old, failing cabinetry and countertops. Design improvements in color, style, and materials. Prepare scaled drawings based on field measurements. Coordinate design with appropriate staff. Prepare cut sheets. Cut sheet stock on table saw. Square, true, and clean. Edge band parts with edge banding machine. Set up the edge bander to right specification. Trim and ease edges of parts. Assemble cabinets and drawers, bore doors for hinges, bore drawer fronts for adjusters, install drawer sides, and install hinge plates. Must know what hinges and plates to use for each application and what the specs are for boring, this includes custom angle hinges. Install and use drawer front adjusters. Design, cut, dado, and assemble drawers, including file drawers. Knowledge of Blum specs and installation procedures is helpful. Cut and build toe kicks. Install cabinetry, doors, drawers, and shelves. Align doors and fronts. Cut sink holes and glue, route and sand Corian sinks. Modify, repair, and make new plastic laminate counter tops. Limited but some stain matches for woods to match laminate. Remove old cabinetry and counters. Remove old carpet and tile. Install new floor tile and cove base. Repair drywall and patch holes. Remove old plumbing (supply lines, drains, faucets, and sinks) Install new plumbing in remodeled exam rooms, kitchens, and break rooms. Install sinks including supply line, drain baskets, and p traps. Cut and install wall guards, bed wall bumpers, and vinyl wall protection sheets. Install wall brackets for computers. Repair passage doors. Apply new laminate sheets to faces. Repair or replace damaged hinges and knobs. Cut and install windows in existing doors. Make some, limited number, of new sliding barn doors. Make and install lockers including custom pedestals. Hang white boards, modify with plexiglass. Make plexiglass divider cabinets for charts. Install cabinet locks. Modify passage doors to fit openings changed by settling. Install carpet squares. Cut and install ceramic tiles. Cut and install VCT flooring. Refresh Terrazzo flooring. Position Summary The Carpenter II is an intermediate level opportunity on our Facility Operations team. In this role, you will ensure MultiCare patients and families have the best possible experience when visiting facilities across our health system. Responsibilities You will build, repair, and install structural woodwork and equipment, including counters, cabinets, benches, partitions, floors, doors, framework, and trim You will apply carpentry expertise through designs, draft drawings and construction plans Collaborate with department management and accurately estimate materials and labor You will perform finish carpentry and hardware projects You will partner with a service-oriented attitude and professional integrity Requirements High School graduate or equivalent preferred Accomplished in the following areas: design, cabinetry, framing, and laminates Minimum four (4) years carpentry experience Current Washington State Drivers License; and proof of a safe driving record (which meets established MHS Standards) obtained by a motor vehicle report from the appropriate state Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes “America's Best Employers by State” for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $27.36 - $33.36 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

RN - ICU - ICU 10RP, Kadlec Regional Medical Center, Richland, WA Providence nurses are not simply valued - they're invaluable. You will thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best nurses, we must empower them. Learn why nurses choose to work at Providence by visiting our Nursing Institute page. Join our team at Kadlec Regional Medical Center. As a Providence caregiver, you'll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care. Shift: 0.9 FTE, Full-Time, Variable shift Required Qualifications: Graduation from an accredited nursing program. Washington Registered Nurse License upon hire. National Provider BLS - American Heart Association upon hire. National Provider ACLS - American Heart Association upon hire. 1 year Nursing experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Located in sunny Tri-Cities, Washington, Kadlec is the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is the home to a growing open-heart surgery and interventional cardiology program, the region's only level III Neonatal Intensive Care Unit, a world-class all digital outpatient imaging center as well as a number of other innovative services and programs. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 390724 Company: Kadlec Jobs Job Category: Nursing-Patient Facing Job Function: Nursing Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Nursing Department: 3010 ICU 10RP Address: WA Richland 888 Swift Blvd Work Location: Kadlec Regional Medical Ctr-Richland Workplace Type: On-site Pay Range: $39.62 - $79.20 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:Registered Nurse (RN), Location:Richland, WA-99354

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 4:00pm Position Summary The Physical Therapist Assistant is an exciting opportunity at MultiCare, responsible for implementing physical therapy treatment plans and performing physical therapy treatments under the direction of a licensed physical therapist. Applying current physical therapy concepts with your service-orientation, you will support the health and healing of physical therapy patients. Responsibilities You will perform well in stress and emergency situations You will perform treatment interventions for outpatient and/or inpatient population as directed You will perform documentation in the medical record that is timely and accurate You will communicate well with patients, peers, other health professionals in the coordination of care for the patients Requirements Licensed as a Physical Therapist Assistant in the state of Washington Minimum one (1) year of experience in physical therapy in an adult acute care, orthopedic, neurology, gerontology, and/or oncology preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes “America's Best Employers by State” for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $28.99 - $41.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Clinical Documentation Specialist RN JOB OVERVIEW: The Clinical Documentation Specialist position facilitates accurate documentation for severity of illness and quality in the medical record. This involves extensive record review, interaction with physicians, health information management professionals, and nursing staff. Active participation in team meetings and education of staff in the documentation improvement process is a key role. DEPARTMENT: Health Information Management HOURS OF WORK: Days Monday - Friday. RESPONSIBLE TO: Manager, Clinical Documentation Improvement PREREQUISITES: * Current unrestricted WA State Registered Nurse license, required. * Bachelor's degree in Nursing, preferred. * Minimum five years recent clinical experience as an RN working in an acute care setting or with experience in Utilization Review * Pass a pre-hire Clinical Exam with a minimum score of 70% * Effective communication with Providers QUALIFICATIONS: * Knowledge of hospital clinical practice standards for physicians and other health care providers. * Knowledge of ancillary service departments, quality control and safety standards. * Critical thinking, problem solving and deductive reasoning skills. * Familiarity with health care audit and research design. * Knowledge of Pathophysiology and Disease process. * Functional knowledge of DRG coding systems. * Working experience with Utilization Review activities and general knowledge of JCAHO, PRO, HCFA, and other regulatory bodies. * Knowledge of third-party payer review, reimbursement systems and utilization monitoring requirements for acute care facilities. * Meet productivity guidelines. * Ability to learn/develop the skills necessary to perform and meet goal standards * Organizational, analytical, writing, and interpersonal skills * Dependable, self-directed, and pleasant * Critical thinking, problem solving and deductive reasoning skills * Knowledge of Pathophysiology and Disease Process * Basic Computer skills - familiarity with Windows based software programs * Knowledge of regulatory environment * Understand and support documentation strategies (upon completion of training) * Knowledge of Core Measure and Patient Safety Indicators (upon completion of training) UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Administrative Partner. B. Essential Responsibilities and Competencies * Reviews EMR for completeness and accuracy for severity of illness and quality using the documentation strategies. * Accurate and timely record review. * Recognize opportunities for documentation improvement. * Initiates severity worksheet for inpatients. * Formulate clinically credible documentation clarifications. * Request documentation clarifications as appropriate for SOI, Core Measures, and Patient Safety. * Effective and appropriate communication with physicians. * Timely follow up on all cases and resolution of those with clinical documentation clarifications. * Communicates with HIM staff and resolves discrepancies. * Accurate input of data for reconciliation of case. * Provide necessary information and education to physicians and staff to facilitate the appropriate documentation goals. * Identify any barriers to completion of documentation goals with appropriate interventions. * Review of regulations and coding guidelines through seminars, meetings, and materials. * In cooperation with the director of PFS/HIM, present education sessions to physicians and other VMC providers regarding documentation regulations and chart audit findings. * Maintains confidentiality of all accessible patient financial or medical records information. * Demonstrates the awareness of the importance of cost containment for the department. Provide suggestions regarding process or quality improvement opportunities to department manager. * Other duties as assigned to facilitate accurate, timely patient account management. Date Created: 5/18, updated 7/22 Grade: NC11 FLSA: E Cost Center: 8490 Job Qualifications: PREREQUISITES: * Current unrestricted WA State Registered Nurse license, required. * Bachelor's degree in Nursing, preferred. * Minimum five years recent clinical experience as an RN working in an acute care setting or with experience in Utilization Review * Pass a pre-hire Clinical Exam with a minimum score of 70% * Effective communication with Providers QUALIFICATIONS: * Knowledge of hospital clinical practice standards for physicians and other health care providers. * Knowledge of ancillary service departments, quality control and safety standards. * Critical thinking, problem solving and deductive reasoning skills. * Familiarity with health care audit and research design. * Knowledge of Pathophysiology and Disease process. * Functional knowledge of DRG coding systems. * Working experience with Utilization Review activities and general knowledge of JCAHO, PRO, HCFA, and other regulatory bodies. * Knowledge of third-party payer review, reimbursement systems and utilization monitoring requirements for acute care facilities. * Meet productivity guidelines. * Ability to learn/develop the skills necessary to perform and meet goal standards * Organizational, analytical, writing, and interpersonal skills * Dependable, self-directed, and pleasant * Critical thinking, problem solving and deductive reasoning skills * Knowledge of Pathophysiology and Disease Process * Basic Computer skills - familiarity with Windows based software programs * Knowledge of regulatory environment * Understand and support documentation strategies (upon completion of training) * Knowledge of Core Measure and Patient Safety Indicators (upon completion of training)

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Supervisor, Outpatient Support Services JOB OVERVIEW: Responsible for the supervision of the staff and operations of the front desk support team. Duties include daily personnel oversight, performance tracking and coaching, clinical program support and process management of the front desk operations. Will serve as a liaison between the support services teams and clinical leadership. AREA OF ASSIGNMENT: Rehab Services & Lifestyle Medicine HOURS OF WORK: Typically, Monday - Friday; hours may vary based on department needs. RESPONSIBLE TO: Manager, Rehab Services & Lifestyle Medicine PREREQUISITES: * Bachelor's degree or specialty certification required. Four years of relevant and applicable experience may substitute degree requirement. * Minimum three years relevant customer service experience (including planning, organizing, and personnel issues). Previous experience in a health care facility preferred. * Minimum of two years of leadership experience (including staff and program development experience), and one year of direct supervisory responsibility preferred. * Must be proficient in using a computer keyboard. Familiarity with MS software, computer hardware, and troubleshooting. Experience with Epic electronic health record preferred. * Medical Terminology class completion preferred. QUALIFICATIONS: * Demonstrates ability to act independently. * Effective supervision, human resource, team building, and interpersonal skills required. * Able to work collaboratively with Manager & Director to assure patient needs are met and clinic resources are efficiently scheduled and utilized. * Ability to work effectively in a rapidly changing environment. * Demonstrated flexibility and manageability of multiple demands. * Demonstrate excellent communication skills with patients, staff, and community in all situations. * Demonstrates high level of organization skills, supervising the day to day demands in a fast paced and constantly changing environment. * Excellent customer service skills and a patient focus. * Demonstrated ability to interact tactfully with customers and establish and maintain effective relationships with others. * Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. * Knowledge of quality / Process Improvement techniques and philosophies, as appropriate to position. * Knowledge of health care trends and challenges. * Be able to lead or participate in regularly scheduled meetings. * Flexibility in daily schedule to support staffing needs and clinical oversight. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving. Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the general public and departments in VMC. Attention to detail and excellent organizational skills are essential. Must be able to function effectively in an environment with frequent interruptions and multiple tasks. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Supervisor. * Essential Responsibilities and Competencies: * Able to maintain professionalism at all times and use excellent communication and conflict management skills to meet referral, patient and staff needs. * Supervises support staff in day-to-day operations of the clinic, reflective of VMC mission and goals. * Maintain effective support staffing levels, respond to support staffing and volume fluctuations, manage employee schedules, timecards and adherence to attendance standards. * Maintains and improves Front Office operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. * Accomplishes Front Office human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures according to employment regulations and VMC process/policy. * Assists in preparing Front Office/Department performance reports by collecting, analyzing, and summarizing data and trends. * Manage the development and maintenance of the support staff department policies and procedure manuals, competency documents, and staff educational tools. * Provide subject matter expertise and coaching to the front office team on the VMC systems, including, but not limited to, Epic and Aspect. * Organizes and coaches support staff members by ability, skills, and knowledge set. * Complete annual staff performance reviews for supervised staff. * Work with an individual employee to monitor or enhance performance related to a Performance Improvement/Action Plan as requested by the Manager. * Identify interpersonal conflicts in the work unit and implement solutions. * Attend management planning meetings, as the Manager feels appropriate or driven by organizational policy. * Coordinates the activities of supervised staff to meet patient needs utilizing appropriate resources and tools. * Assists the Leadership Team in ensuring effective financial planning and economic performance. Assists with budgeting as needed. * Maintains full knowledge of provider schedule templates, scheduling requirements, etc. for clinics the Patient Resource Center supports. * Manages the referral coordination work to include obtaining information needed for authorization and pre-authorization prior to scheduling, communicating with the practice regarding any clinical information needed and coordinating with the patient to schedule the appointment. * Assists in utilizing third party payer/insurance portals; has a detailed knowledge of insurance providers, their portals and their expectations for authorization approval. * Advocates for patients by helping them navigate through the system. * Complete Environment of Care rounding of department areas assigned to support staff at regular intervals and report status and any equipment or maintenance needs. * Manage the volunteer, student, and/or intern instruction and supervision in department tasks as assigned. * Manage the organization of information from quality assurance/process improvement projects and issues as related to support staff needs and create a smooth and efficient workflow. * Assist with the monitoring of the indicators for the department. Make changes as appropriate to meet targets. * Assist in the inventory of marketing/educational materials and activities as assigned. * Lead service recovery activities for the team. * Maintain excellent communication and rapport with referring providers and their medical staff offices. * Assist support staff in time of increased workload or temporarily reduced staff. * Monitors registration and referral work queues for quality, accuracy and timeliness. * Give feedback to Manager on capital and operating budgets, as well as staffing needs, to run a smooth and financially solvent department. * Assists Leadership Team on short- and long-term projects. * Take responsibility for providing the highest quality, safest and most effective service to every patient, every time. * Pursue excellence in service and professional growth. Dedicated to his/her own self-development and learning. * Other duties as assigned. Created: 1/21 Revised: 12/24, 11/25 Grade: NC-06 FLSA: NE Cost Center: 7213 Job Qualifications: PREREQUISITES: * Bachelor's degree or specialty certification required. Four years of relevant and applicable experience may substitute degree requirement. * Minimum three years relevant customer service experience (including planning, organizing, and personnel issues). Previous experience in a health care facility preferred. * Minimum of two years of leadership experience (including staff and program development experience), and one year of direct supervisory responsibility preferred. * Must be proficient in using a computer keyboard. Familiarity with MS software, computer hardware, and troubleshooting. Experience with Epic electronic health record preferred. * Medical Terminology class completion preferred. QUALIFICATIONS: * Demonstrates ability to act independently. * Effective supervision, human resource, team building, and interpersonal skills required. * Able to work collaboratively with Manager & Director to assure patient needs are met and clinic resources are efficiently scheduled and utilized. * Ability to work effectively in a rapidly changing environment. * Demonstrated flexibility and manageability of multiple demands. * Demonstrate excellent communication skills with patients, staff, and community in all situations. * Demonstrates high level of organization skills, supervising the day to day demands in a fast paced and constantly changing environment. * Excellent customer service skills and a patient focus. * Demonstrated ability to interact tactfully with customers and establish and maintain effective relationships with others. * Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. * Knowledge of quality / Process Improvement techniques and philosophies, as appropriate to position. * Knowledge of health care trends and challenges. * Be able to lead or participate in regularly scheduled meetings. * Flexibility in daily schedule to support staffing needs and clinical oversight.

Clinic Network The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Medical Assistant ROLE: See for Clinical Support Partner for generic job duties. AREA OF ASSIGNMENT: Clinic network HOURS OF WORK: Variable RESPONSIBLE TO: Clinic Manager PREREQUISITES: * Vetted by the State through testing as a Medical Assistant Certified * Good to excellent computer skills including the ability to successfully navigate between multiple applications * 1 year of experience preferred * Able to communicate effectively in oral and written form in English language. * Current American Heart Association CPR/BLS for Healthcare Providers required. QUALIFICATIONS: Legal Concepts * Perform within legal and ethical boundaries * Document patient communication and clinical treatments accurately and appropriately * Maintain medical records * Comply with State, Federal and regulatory agencies * Demonstrated knowledge and comprehension of Medical Assistant scope and role * Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment * Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner * Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Demonstrate clear understanding of clinic structure and design Communication * Neat and well-groomed appearance, business professional * Recognize and respect cultural diversity * Demonstrated ability to maintain a calm demeanor at all times * Employ professional telephone and interpersonal techniques * Recognize and respond effectively to verbal, nonverbal and written communications * Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology * Serve as a "communication liaison" between the physician and patient * Demonstrated ability to speak, spell and utilize appropriate grammar, sentence structure and hospital and network approved abbreviations * Ability to communicate and work effectively with the physical and emotional development of all age groups * Possess excellent customer service and patient care skills * Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments in Valley Medical Center Patient Care * Anticipate and facilitate provider work flow * Inform and update patient of anticipated wait times * Assist providers with patient flow time management * Perform initial intake screening by "verifying" reason for patient visit * Obtain and record patient information * Obtain vital signs per network policy for each patient visit * Prepare and maintain examination and treatment areas * Prepare patient for examinations procedure and treatments * Assist with examination, procedures and treatments * Maintain and update all medication and immunization records * Maintain, reviews and updates health maintenance records * Complete all forms and data sets for patient care to the maximum limit of scope * Schedule , coordinate and monitor appointments * Complete patient recalls daily Operational Functions * Apply principles of aseptic techniques and infection control * Practice standard precautions, including hand washing and disposal of biohazards * Comply with quality assurance practices * Perform inventory of supplies and equipment * Perform routine maintenance of administrative and clinical equipment * Apply computer and other electronic equipment techniques to support office operations * Perform methods of quality control Practice Finances * Review and complete ancillary charges for office visits * Perform "clean" billing submittals UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: As listed through out the document PERFORMANCE RESPONSIBILITIES A. Generic Job Functions: See Generic Job Description for Clinical Support Partner * Unique Job Functions: (performed in accordance with supervision requirements established by statute and administrative code.) Medical Assisting In order to serve the patient successfully the MA needs to have the ability to conceptualize role and responsibility. The MA is a liaison between the patient and provider. The MA understands that they are here to "serve" the patient. They must understand that resources in healthcare are limited. Concepts of anticipation and preparation for patient visits are essential for success. Pertinent and successful patient care interactions require the ability to apply concepts of critical thinking. The MA must independently understand scope and how to determine safe practice technique. They must have the ability to comprehend that provider success and efficiency is coupled with their ability to understand patient flow, anticipate patient needs and to appropriately work to the maximum limit of certification. The MA is responsible for asking "what can I do to facilitate meeting the needs of the patient?" at each visit. They must have the ability to comprehend, understand and value their role and that of those whom they work with. The MA is responsible for gathering all necessary information such that the provider visit is focused on patient care and clinical diagnosis. * Performs venous and capillary invasive procedures for blood withdrawal * Performs intradermal, subcutaneous and intramuscular injections * Applies, or assists with application of, durable medical equipment * Administers medications as ordered by the provider and per scope of practice * Administers immunizations * Performs tympanograms, and ear irrigations (with Provider order) * Performs waived Laboratory Tests * Gives approved instructions and patient education to patients BACK OFFICE DUTIES/FACILITATOR It's essential to maintain a calm demeanor to manage multiple tasks while in the back office. Messages from patients, orders from providers, and faxes are coming in throughout the day at a fast rate so it is imperative to be checking each system to ensure a smooth process. As a MA, your job is to multitask, prioritize, organize and facilitate workflow for the provider. A well rounded MA should be able to instill confidence in the provider by following through on their requests and continuing an exceptional patient care experience. The following are some of the main duties: participate in huddles with providers to anticipate needs/orders/procedures for the day, view daily schedule throughout the day to track when patients arrive in order to communicate/assign, read, investigate and forward messages to appropriate provider (if needed), contact patient when messages have been answered and record message in EMR, call pharmacies to call in prescriptions that have been approved in EMR or refax through electronic fax, facilitate care management calls if necessary, expedite written orders from provider (no verbal orders of any kind), fax or mail paperwork to pharmacies, other medical centers and/or patients. Ensure all paperwork is signed off by appropriate provider in a timely manner. 1. Manages messaging and order workflow * Organizes and allocates orders in a timely fashion * Researches and responds to messages in a timely fashion * Acts as liaison between the PSR, MA and Provider Clinical Partner Addendum - Medical Assistant * Specialist Clinics * Prefer minimum 1.-2 years' experience in the specialty area related to position vacancy. * OBGYN Clinic * Position requires a minimum two years of recent OBGYN (outpatient/medical office) medical assisting experience Job Qualifications: PREREQUISITES: * Vetted by the State through testing as a Medical Assistant Certified * Good to excellent computer skills including the ability to successfully navigate between multiple applications * 1 year of experience preferred * Able to communicate effectively in oral and written form in English language. * Basic Life Support (BLS) for Health Care Providers issued by the American Heart Association (AHA) required. QUALIFICATIONS: Legal Concepts * Perform within legal and ethical boundaries * Document patient communication and clinical treatments accurately and appropriately * Maintain medical records * Comply with State, Federal and regulatory agencies * Demonstrated knowledge and comprehension of Medical Assistant scope and role * Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment * Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner * Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Demonstrate clear understanding of clinic structure and design

Case Management The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Case Manager JOB OVERVIEW: The Medical Social Worker or Crisis Counselor assesses, coordinates, facilitates, and negotiates services and resources to support coordination and continuity of care in the most appropriate care setting and cost-effective manner for specified populations. This includes collaboration with patients, families, physicians, nurses and other members of the health care team to address patients' medical, disposition, and psychosocial needs through effective coordination of services commensurate with available financial resources and the patient's right to self-determination across the continuum. AREA OF ASSIGNMENT: Case Management HOURS OF WORK: Varies RESPONSIBLE TO: Manager, Case Management PREREQUISITES: * A masters level degree in social work (MSW); licensure in the State of Washington (LICSW) preferred, required within 4 years of employment. * OR, for Crisis Counselor role, in lieu of an MSW, a Licensed Mental Health Counselor or Licensed Marriage and Family Therapist credential based on Washington State Department of Health approved masters-level degree credentialing including a minimum of 2 years post-graduate experience working with crisis intervention services including conducting psychiatric assessments; OR, Mental Health Associate Counselor or Marriage and Family Therapist Associate allowed with licensure in the State of Washington (LMHC or LMFT) required within 3 years of employment. * Minimum of two-year acute care hospital experience preferred. * Minimum two years case management experience preferred or equivalent. QUALIFICATIONS: * Ability to assess the psychological and social needs of patients in the medical setting; as well as to create, implement, and evaluate the effectiveness of care plans which address identified needs. * Effective communication skills, including group facilitation and conflict management skills. * Ability to work in a collaboratively team setting with peers at all times. * Interpersonal skills necessary to interact with the interdisciplinary teams of care providers, including physicians and nursing staff, to coordinate care for patients and families. * Sensitivity to coordination of care requirements for all patients and families from a variety of ethnic, cultural, social, and economic backgrounds and with varied medical and developmental needs. * Knowledge of community resources and how to access them effectively and efficiently. * Knowledge of the healthcare financial environment, reimbursement, and length of stay management. * Ability to work independently without close supervision; set priorities, meet outcome expectations and deadlines. * Ability to function in multiple and varied settings across the facility. * Ability to set priorities among multiple demands; produce accurate work and meet deadlines. * Neat and well-groomed appearance consistent with VMC dress code policy. * Experienced navigator of basic electronic applications including: Outlook, Office, and calendar management. * Experienced in use of electronic health record (EHR). * Ability to communicate fluently in English, both verbally and in writing. * Ability to type fluently and quickly; and write legibly, spell correctly, and use accepted grammar. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Clinical Partner. PERFORMANCE RESPONSIBILITIES: A. Generic Job Functions: See Generic Job Description for Clinical Partner. B. Essential Responsibilities and Competencies: * Assess, Plan and Facilitate discharge and transitions of care including the following: * Review past and present medical records to determine history, admitting diagnosis or procedure, and plan of care compared to previous history and care needs; * Gather pertinent information about the patient's psychosocial, functional and financial situation to identify needs; * Meet with patients/caregivers to evaluate clinical, psychosocial, functional and financial status; * Communicate with the multidisciplinary team (physicians, nurses, therapists, social workers, chaplain, etc.) as needed to complete assessment; * Establish a discharge plan based upon individual patient needs, patient/care-giver preferences, and existing or proposed treatment options in order to support and promote desired clinical, service and financial outcomes in a timely manner; * Provide relevant education and information regarding resources to patient/caregiver to facilitate informed decision making and active participation in the plan for transfer/discharge; * Determine realistic goals with patient/caregiver regarding available options, empowering them to make choices in their best interest; * Identify benefits and coordinate resources based on patient's needs and preferences; * Work with insurance companies and/or public health benefit programs (DSHS, Medicare, Medicaid, County, State) to optimize benefits to patient. * Initiate timely family conferences or multidisciplinary case conferences with the treatment team for complex transition discharges. * Independently complete assessment and plan interventions sensitive to the patient's cultural, social, physical, mental and economic status and developmental state. Demonstrate sensitivity to the patient's/caregiver's beliefs and values and incorporate that understanding into the discharge plan; * Manage and prioritize work based on clinical needs, length of stay, required complexity of interventions and acuity of care. * Document all assessments, plans, and interventions in the medical record with clarity and conciseness unique to each specific patient or family interaction and in accordance with professional, legal, regulatory and departmental standards. * Perform self-referral screens Monday through Friday, and as appropriate on weekends, per Discharge Planning Review Process, to identify potentially high risk patients who may have an adverse health consequence without a case management order or a discharge plan. * Communicate effectively with other members of a diverse care team using appropriate interpersonal skills, group facilitation and conflict management skills as appropriate. * Maintain current knowledge of case management, utilization management, and discharge planning resources. * Work collaboratively with the Utilization Management team and Patient Financial counselors * Refer quality, infection control and risk management issues to appropriate individual or department. * Perform other duties as assigned, including orientation and training of new staff members. * Serve as committee member or liaison to community partners per request of management. Specific to Inpatient Medical Social Work: * Respond to nurse, physician or self-referral screens as soon as possible but not longer than 12 hours or next business day. * Responsible for assessing and managing the next best site of care; referring to and collaborating with network partners as indicated. * Demonstrate knowledge of community resources and how to effectively access, develop care plans, and manage transitional care needs to support patient's transition of care, including: * Crisis intervention * Homelessness * Drug and Alcohol, Medication Assisted Treatment * Home and community services * Skilled nursing facilities and home health agencies * Adult Family Home referrals and placement * Home and Community Services referrals and collaboration * Shelters * Opioid treatment networks * Day health services * LTACH and Acute Rehab services * Manage criteria-based social service needs including the following when indicated: * Complex financial needs * DAC's screening * CPS, APS and domestic violence * Acute mental health needs * Teen mothers * Homeless or resource poor status * Bereavement (e.g. fetal demise, terminal care, end of life) if indicated * Trauma and other special care * ITA (Involuntary Treatment Act) patients * Guardianship/conservatorship * Corrections patients as appropriate * Advance Directives/Mental Health Directives * Participate in disposition huddles as scheduled. * Document updated notes daily or as appropriate containing only new and/or continued relevant content. * Deliver federally mandated communications meeting timeliness mandates including 2nd Important Message from Medicare, MOON notifications and/or HINN notifications when required. Specific to ED Medical Social Work: * Identify patients who are at risk for recurrent visits to the ED. Facilitate a patient-centered approach for use of appropriate community programs. * Establish relationships in the community and post-acute continuum to support the needs of this population (e.g. ADS). * Contact patients with frequent non-emergent ED visits to establish a plan of care promoting alternative settings. Establish a PCP as indicated. Communicate directly with the patient/family in order to understand and incorporate priorities and acute needs of the patient; educate and prepare the patient/family to make informed decisions. * Documentation supporting relevant information including patient/family understanding of case management and discharge or admission plan. * Provide timely communication to ED staff regarding new or updated information involving the coordination of care. * Data collection as directed by management for process improvement opportunities in the ED setting. * Support work requirements related to Emergency Department Information Exchange (EDIE) initiative. Specific to Crisis Counselor: * Complete assessments, interventions, counseling and completion of plan of care appropriate to the patient's physical, emotional, cognitive and developmental state including the following: * Evaluate the mental and emotional status of psychiatric patients and facilitate appropriate next steps for care and treatment. * Screen and refer patients with drug and/or alcohol dependencies to the appropriate level of care. * Provide support and intervene as legal liaison (when indicated) for patients presenting with physical and/or sexual abuse. * Provide support and referrals to families and friends of patients in medical trauma. * Documentation supporting relevant information including outcomes from screening, intervention and treatment; patient/family understanding of plan of care; discharge or admission plan. * Consults with ED LIP, Hospitalists and psychiatry regarding assessments and appropriate dispositions. * Provide medication assisted treatment assessments, counseling and referrals per Opioid Treatment Network policy. Job Qualifications: PREREQUISITES: * A masters level degree in social work (MSW); licensure in the State of Washington (LICSW) preferred, required within 4 years of employment. * OR, for Crisis Counselor role, in lieu of an MSW, a Licensed Mental Health Counselor or Licensed Marriage and Family Therapist credential based on Washington State Department of Health approved masters-level degree credentialing including a minimum of 2 years post-graduate experience working with crisis intervention services including conducting psychiatric assessments; OR, Mental Health Associate Counselor or Marriage and Family Therapist Associate allowed with licensure in the State of Washington (LMHC or LMFT) required within 3 years of employment. * Minimum of two-year acute care hospital experience preferred. * Minimum two years case management experience preferred or equivalent. QUALIFICATIONS: * Ability to assess the psychological and social needs of patients in the medical setting; as well as to create, implement, and evaluate the effectiveness of care plans which address identified needs. * Effective communication skills, including group facilitation and conflict management skills. * Ability to work in a collaboratively team setting with peers at all times. * Interpersonal skills necessary to interact with the interdisciplinary teams of care providers, including physicians and nursing staff, to coordinate care for patients and families. * Sensitivity to coordination of care requirements for all patients and families from a variety of ethnic, cultural, social, and economic backgrounds and with varied medical and developmental needs. * Knowledge of community resources and how to access them effectively and efficiently. * Knowledge of the healthcare financial environment, reimbursement, and length of stay management. * Ability to work independently without close supervision; set priorities, meet outcome expectations and deadlines. * Ability to function in multiple and varied settings across the facility. * Ability to set priorities among multiple demands; produce accurate work and meet deadlines. * Neat and well-groomed appearance consistent with VMC dress code policy. * Experienced navigator of basic electronic applications including: Outlook, Office, and calendar management. * Experienced in use of electronic health record (EHR). * Ability to communicate fluently in English, both verbally and in writing. * Ability to type fluently and quickly; and write legibly, spell correctly, and use accepted grammar.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Application Analyst I, II, Sr JOB OVERVIEW: The Application Analyst I role will troubleshoot, document, and resolve IT application issues in a timely manner with guidance. The Application Analyst II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. The Application Analyst Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. DEPARTMENT: Information Technology HOURS OF WORK: As required to fulfill responsibilities REPORTS TO: Supervisor, Business & Support Applications PREREQUISITES: Level I: * Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience. * Applied IT Job Experience: 0-3 years * Experience in an application/system support role in a multiple system environment. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level II: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 4-5 years * Experience in an application/system support role in a multiple system environment. * Some Small Project lead experience required. * Lead experience preferred. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level Sr: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 6-9 years * Experience in an application/system support role in a multiple system environment. * Demonstrated Small Project lead experience required. * Lead experience required. * Experience in Leading Complex Small Projects * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts QUALIFICATIONS: * Demonstrated ability to set priorities, produce accurate work, and meet deadlines. * Ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated competence in analysis and troubleshooting. * Demonstrated understanding of healthcare computing environments. * Demonstrated ability to be self-directed, learn quickly with strong attention to detail. * Proven record of excellent communication and organizational skills. * Microsoft Office plus Microsoft Visio proficiency is required. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: * Requires the ability to move PC's and printers weighing up to 40 lbs. * Requires planning, organizing, and working on multiple tasks at one time. * Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies * General I.T. Job Functions: * * Provides direct supervisor or lead with a weekly summary of activities * Documents change control and system problems according to departmental procedures. * Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis. * Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets. * Responds to all requests according to departmental standards. * Performs end-user functions for assigned products to a high level of competency. * Ensures that reports, data, and devices are appropriately secured. * Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies. * Provides after-hours support as required. * Ability to successfully log into enterprise network and all supported applications. * Ability to organize, schedule, manage (chair) meetings and publish meeting minutes. * Ability to successfully contact vendor for support. * Ability to complete annual VMC educational requirements. * Performs other related duties as required. * Application Analyst: * Documentation Skills * Writes scope statements, defining size and planning parameters of projects or multiple groups of tasks. * Prepares detailed work plans and target dates for all projects. * Documents change control and system problems according to departmental procedures * Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards * Uses standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Can read and edit technical flow charts * Knowledge of the life cycle of a change and being able to shepherd a request from requirements gathering to designing and building to maintaining the architecture behind the change. * Issue Resolution: * Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions. * Leadership Skills: * Ability to engage teams in collaboration and discussion and guide toward acceptable solutions. * Process Improvement: * Demonstrates self-initiated process improvement; actively pursues expansion of knowledge in applications and functions supported by VMC IT and develops new efficient solutions. Anticipates client's needs and seeks feedback to ensure client's needs are met * Project Skills: * Manages and/ or leads planning and completion of projects on time and as designed. * Ability to manage short-term and long-term risk of architectural decisions * Technical Aptitude * High technical aptitude; adopts new technology and application functionality quickly. * Expert hands-on knowledge in current system functionality including integration points across all applications and continuing knowledge of future system capabilities. * Ability to see the big picture and how many simultaneous projects interact with each other as well as current and future system states. * Immense curiosity in all areas-beyond Epic applications, clinical workflows, and the entirety of the medical field-and a willingness to explore. * Test Planning: * Builds complete testing plans to validate system parameters and functionality performs as specified unassisted. * Training: * Ability to communicate design and functionality principles as well as risks with all audience levels. * Mentorship: * Helps others learn how to structure and solve problems and collaborate with others within the organization. * Ability to mentor groups, both large and small, on technical and non-technical skills. * Team Building/Working with Others: * Frequently performs critical leadership roles on the team. Promotes team spirit and commitment to common objectives. Involves the team in decision making. * Performs other related duties as required. Created: 10/22 Revised: 12/24 Grade: NC07, NC09, NC11 FLSA: NE: Level I/ E: Level II, Sr. Cost Center: varies Job Code(s): 4961, 4962, 4963 Job Qualifications: PREREQUISITES: Level I: * Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience. * Applied IT Job Experience: 0-3 years * Experience in an application/system support role in a multiple system environment. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level II: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 4-5 years * Experience in an application/system support role in a multiple system environment. * Some Small Project lead experience required. * Lead experience preferred. * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts Level Sr: * Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience. * Applied IT Job Experience: 6-9 years * Experience in an application/system support role in a multiple system environment. * Demonstrated Small Project lead experience required. * Lead experience required. * Experience in Leading Complex Small Projects * Documented ability to work with computer systems. * Documented record of excellent leadership, communications, and organization skills. * Must be current in required application certifications. * Demonstrated continued professional development. * Demonstrates an understanding of enterprise integration concepts QUALIFICATIONS: * Demonstrated ability to set priorities, produce accurate work, and meet deadlines. * Ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated competence in analysis and troubleshooting. * Demonstrated understanding of healthcare computing environments. * Demonstrated ability to be self-directed, learn quickly with strong attention to detail. * Proven record of excellent communication and organizational skills. * Microsoft Office plus Microsoft Visio proficiency is required.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: ED Admitting Registrar JOB OVERVIEW: Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money. DEPARTMENT: Emergency Department WORK HOURS: Variable hours as posted REPORTS TO: Department Manager PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * Adheres to Valley Medical Center's Patient Identification guidelines * Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately. * Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information. * Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative. * Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics. * Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy. * Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements * Refers to financial advocates accounts that are unable to be financially cleared * Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate. * Assists patients by providing directions, answering questions, and acting as liaison with other departments. * Understands Valley Medical Centers Safety Event Reporting process. * Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. * Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements. * Utilize all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information. * Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis. * Completes annual learning requirements assigned by department and organization. * Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. * Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction. * Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management. * Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation. * Other duties and responsibilities as assigned. Created: 1/25 Grade: OPEIU-C FLSA: NE Job Qualifications: PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 0.85, Shift: Days, Schedule: Days Position Summary This position is a non-licensed worker who is specifically trained under the direction of a Physical Therapist to perform designated routine tasks related to the operation of a physical therapy service. This position, when providing direct service to patients, may function only with the continuous on-site supervision of the physical therapist or, where allowable by law and/or regulation, the physical therapist assistant. This position works under direct supervision. Work situations are basically routine, yet require attention to detail. Internal contacts occasionally include other patient services staff. External contacts are extensive with patients and may also include patient family and physicians. Requirements * High school graduate or equivalent preferred * Minimum one (1) year experience in Physical Therapy department or related training preferred * Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? * Belonging: We work to create a true sense of belonging for all our employees * Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve * Market leadership: Washington state's largest community-based, locally governed health system * Employee-centric: Named Forbes "America's Best Employers by State" for several years running * Technology: "Most Wired" health care system 15 years in a row * Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities * Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.33 - $25.22 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 0.01 Per Diem, Shift: Days_, Schedule: _0630-1700 Position Summary The Cardiovascular Technologist is a crucial role at MultiCare, responsible for providing technical support during a variety of diagnostic, therapeutic and interventional procedures. In this role, you will ensure quality care, with a focus on the comfort and well-being of patient and family. Responsibilities You will perform direct patient care activities under the direction of the Cardiac Cath Lab / EP Registered Nurse You will maintain a clean, comfortable, and safe environment in assigned procedure room You will perform required Cath Lab specific documentation You will assemble, disassemble, and operate specialty equipment Requirements Current Washington State Radiologic Technologist Certification or as a cardiovascular invasive specialist or currently enrolled in second year of an Invasive Cardiovascular Specialist program or Radiologic Technologist program RCIS or commitment to obtain within 6 months of employment Current AHA, BLS and ACLS CPR certifications at time of hire Note: All staff have the opportunity and are encouraged to use the Computer Based Cath Lab Orientation 12 week module program as a tool to become registry ready Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes “America's Best Employers by State” for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $45.43 - $75.07 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 4:30pm Position Summary The Hospice Bereavement Counselor, in conjunction with the bereavement team, is responsible for developing and implementing the bereavement program and for providing direct anticipatory grief, bereavement, and follow-up care to Hospice patients and survivors in accordance with the interdisciplinary team plan of care, the bereavement plan of care, regulatory guidelines, and Agency policies and procedures. This is a professional level position working with limited supervision. Work situations vary from daily routine functions to specialized work that requires organization, attention to detail, discretion, good judgment, independent thinking and decision making, and exceptional customer service skills. Internal contacts include staff and management throughout the Agency. External contacts include patients, families, physicians, outside agencies, vendors, and community members. Requirements Masters degree or greater in the area of counseling or related field Home health or hospice experience preferred Health Care Provider level CPR certification Current Washington state driver's license Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes “America's Best Employers by State” for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $31.01 - $44.64 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.