Multimedia services coordinator jobs near me - 11 jobs

UNM is looking for a multimedia marketing specialist-a videographer, photographer, editor, visual marketer, and creative visual storyteller-who will contribute to and elevate The University of New Mexico's brand. The Multimedia Marketing Specialist is a content producer role, focused primarily on creating video along with photo and other visual marketing content for broad use-from paid and organic social media to broadcast advertising, event feature videos to nationally targeted promotional campaigns. This position requires advanced technical expertise in video production and visual design, as well as a deep, experienced understanding of marketing trends and fundamentals. The selected person will handle video and multimedia projects from concept to creation, developing story boards, writing scripts, coordinating talent and locations, recording, editing, and publishing work. They will also advance the overarching UNM brand strategy by helping to develop and maintain UNMs video brand standards, and regularly participate in UCAM's brand management, advisement, and training services. This new team member will work closely with other UCAM professionals-staff and students skilled in video production, photography, graphic design, digital marketing, social media, and more-on projects and events that reach every UNM stakeholder from future students to lifelong Lobo alumni. This position reports to the Assistant Director of University Marketing, Creative Production and is a part of the University's marketing team. UCAM is represented by marketing, communications, web communications, and social media teams which operate in an integrated marketing communication model. Primary Duties & Responsibilities: * Conceptualize, design, plan and produce multimedia content for a range of distribution channels, including but not limited to television, radio, social media, web and mobile applications, and digital ad networks. * Provide feedback to other multimedia producers across campus * Serve as project manager on productions of varying project size * Support institutional marketing projects through video content development * Assist in management and scheduling of audio/video production equipment, and evaluate audio/video equipment to make recommendations for new purchases or upgrades * Support on campus commercial filming requests Critical Skills & Experience: * Experienced in visual/multimedia content production, including editing and color grading (at least 2+ years) * Expert in video/photo camera, lighting equipment, audio equipment and accessories * Highly motivated and capable of learning new technical skills and technology platforms * Proficient with the Adobe Creative Suite for video and other creative content production * Experienced in motion graphics, lower thirds and graphic design * Knowledgeable about marketing strategy and tactics including digital and traditional advertising * Strong understanding of content development for social media platforms and web applications Applications must include a video/photo portfolio, cover letter and current resume. Portfolio must include video and photo samples. Incomplete applications may not be considered. Working Requirements: This position is normally performed on campus and during regular business hours. Some evenings and weekends will be required. See the Position Description for additional information. Conditions of Employment Minimum Qualifications High school diploma or GED; at least 6 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications Bonus Desired Skills & Experience: * Livestream / Live event video production experience * Drone photography / videography certifications and experience * Social media trends, post-types, content development experience * Engaging digital advertising development experience * Exceptional client-facing service skills Additional Requirements Campus Main - Albuquerque, NM Department Univ Communication & Marketing (248A) Employment Type Staff Staff Type Regular - Part-Time Term End Date Status Non-Exempt Pay Hourly: $28.39 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 1/19/2026 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is eligible for a remote work agreement (RWA), to include Hybrid after the successful completion of the 6 month probation. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please attach a current resume, cover letter and portfolio. Portfolio must include video and photo samples. Applicants are encouraged to include graphic design or other marketing and creative work examples. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit ********************************************************** Refer to ********************************************************* for a definition of Regular Staff. HEJ Inclusive Workplace Upgrade

Compensation Type: Hourly Compensation: $21.69 The Multimedia Technician provides expertise to students, staff and faculty regarding software and media equipment in the Multimedia Support Center. This position performs setups and strikes in our event space and assists with the technology needs of presenters. ESSENTIAL JOB FUNCTIONS Customer Service * Performs various front-line technical duties in the Multimedia Support Center. Provides technical support to end users. * Provides software assistance and audio/visual assistance to students, faculty, and staff in the use of the multimedia support lab and studio inside of the library. Technical Support * Tests and troubleshoots technical equipment. Performs A\V equipment setups and tear-downs in a timely and efficient manner, ensuring that equipment and furniture is correctly configured and operating properly for events. * Consults with Technician II or other skilled technicians to resolve technical problems. * Assists students in using the recording booth. Produces and edits video for library programs. Program Support * Serves on the library social media team and contributes to library social media platforms. * Records video and audio for events as needed. * Creates graphics for some Library events. * Leads workshops related to MSC equipment. Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. OTHER DUTIES AND RESPONSIBILITIES * Attends all required department meetings and trainings. * Communicates any concerns related to building operations to appropriate contacts. MINIMUM EDUCATION AND EXPERIENCE REQUIRED * Associate's degree in a technical field of study closely related to the functions of the position. * One year of professional experience in a closely related technical field.* An appropriate combination of education, training, coursework, and experience may qualify a candidate. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Job Description Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to beat the right time? If so, CybertronIT has the perfect remote opportunity for you. Were looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, youll be the hub of communication between our clients and tech teamassigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy. What Youll Do: Serve as the key point of contact between clients and the IT service team Receive and triage incoming service requests via phone, email, and portal Prioritize, assign, and schedule service tickets based on urgency and technician availability Monitor open tickets and follow up with both clients and technicians to ensure timely resolution Coordinate schedules and support resources for on-site and remote work Keep detailed and accurate records in our service ticketing system Provide regular updates to clients regarding the status of their support requests What Were Looking For: Clear, professional communication skillsyoull be working with clients and techs all day Strong multitasking and organizational skills Friendly and positive attitudeyoure the kind of person who keeps things moving without breaking a sweat High attention to detailbecause accuracy really matters in this role Previous experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus) Tech-savvy and comfortable using service platforms or learning new tools quickly Qualifications: Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am5pm Monday to Friday Prior experience in a service coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferred Ability to stay organized and focused while working remotely Strong written and verbal communication skills Perks & Benefits: Fully remote role Competitive pay based on experience Health and dental insurance Paid time off (PTO) and holiday pay 401(k) retirement plan Supportive and team-focused company culture Real growth opportunities as we continue to expand If youre ready to join a tight-knit team where your coordination skills truly make an impact, wed love to hear from you. Apply now and help us keep CybertronIT running at full speedno matter where you are in Nevada!

The Strategic Communications Office in the John Chambers College of Business and Economics at West Virginia University is accepting applications for a (Hybrid) Multimedia Specialist. About the Opportunity Reporting to the Director of Marketing and Communications, the Multimedia Specialist will play a key role in creating visually engaging materials that tell the Chambers College story and support its mission. This position combines creativity with technical skill to produce high-quality digital and print designs that elevate the College's brand and help engage audiences across channels. The ideal candidate is a collaborative designer who thrives in a fast-paced environment, enjoys working on a variety of projects-from brochures and event materials to digital graphics and web assets-and can bring concepts to life through thoughtful, brand-aligned visual communication. This role is perfect for an early-career professional who's eager to grow their portfolio in higher education marketing and design. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: * 37.5-hour work week * 13 paid holidays (staff holiday calendar) * 24 annual leave (vacation) days per year (employee leave) * 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) * WVU offers a range of health insurance and other benefits * 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. * Wellness programs What You'll Do * Design print and digital materials that support recruitment, student engagement, alumni relations, and development initiatives, ensuring alignment with the Chambers College and WVU brand standards. * Create visual assets for use across web, email, social media, and digital advertising platforms. * Collaborate with writers, photographers, and other team members to produce cohesive, audience-driven marketing materials and campaigns * Assist with photo and video shoots, including planning, production, and light editing when needed. * Support website updates and contribute design assets that enhance the user experience. * Prepare files for print and digital distribution, ensuring accuracy, quality, and technical compliance. * Maintain brand consistency across all projects and ensure accessibility standards are met. * Contribute creative ideas and design solutions that help the team tell the Chambers College story in compelling, innovative ways. * Bachelor's degree in graphic design, visual communications, or a related field. * A minimum of two (2) years of related experience. * Any equivalent combination of related education and/or experience will be considered. * All qualifications must be met by the time of employment. Knowledge, Skills, and Abilities * Proficiency in Adobe Creative Cloud (InDesign, Photoshop, Illustrator required; Premiere Pro or After Effects a plus). * Strong understanding of design principles, layout, typography, and color theory. * Experience preparing materials for both print and digital platforms. * Working knowledge of web and email design best practices; familiarity with CMS or HTML a plus. * Ability to manage multiple projects and deadlines in a collaborative environment. * Strong attention to detail and commitment to producing high-quality, on-brand work. * Excellent communication and interpersonal skills. * Enthusiasm for creative problem-solving and continual learning. Preferred Qualifications * Experience working in higher education or with brand identity systems. * Familiarity with photography, videography, or animation. * Portfolio demonstrating a range of print and digital design work.

Kokosing (***************** is one of America's 40 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors. Kokosing's services include heavy civil/industrial construction such as highways, bridges, underground utilities, water/wastewater facilities, and marine construction. For over 70 years, Kokosing has successfully attracted the most qualified technical personnel in the construction industry by offering visible challenges, superior quality, and attractive rewards. With over $2.8 billion in annual sales and a commitment to its workforce, Kokosing is the winning team. Job Description: Position Summary: The Technical Coordinator serves as a key liaison between Kokosing Construction Company (KCC) and Original Equipment Manufacturer (OEM) dealerships, ensuring timely resolution of equipment-related service requests and technical issues. This role supports field operations and shops by managing technical documentation, coordinating service activities, and facilitating communication across departments and external partners. Key Responsibilities:Service Coordination: Coordinate all service request activities between KCC and OEM dealerships to resolve product issues efficiently and effectively. Warranty Oversight Review the Weekly Warranty Expiring Report and communicate relevant updates to stakeholders to ensure timely action. Track common warranty related occurrences that could affect fleet and communicate back to responsible dealer for support/scheduling. Oil Analysis Support: Act as the primary point of contact for the Oil Analysis Expert, relaying findings and troubleshooting guidance to field personnel. Technical Documentation Management: Review and upload Product Service Reports (PSRs) to SharePoint. Maintain up-to-date parts and service manuals on SharePoint for easy access by the team. Information Distribution: Control and distribute technical information, including electronic service publications and OEM service letters, in coordination with support operations. Field Support: Provide occasional on-site assistance to field service technicians during complex troubleshooting scenarios. Product Modifications: Serve as the point of contact for product modifications, including fabrication and customizations, ensuring proper documentation and communication. Service Inquiry Handling: Respond to incoming service-related questions from shops and field personnel. Address basic inquiries and escalate complex issues to the Equipment Manager as needed. Fault Code Monitoring and Analysis: Monitor equipment fault codes using telematics and diagnostic tools. Analyze fault trends and escalate recurring or critical issues to appropriate service teams. Provide guidance to field technicians based on fault code data and assist in developing proactive maintenance strategies. Remote Service Troubleshooting: Utilize TeamViewer to assist in troubleshooting of issues w/technicians in field and remote shop operations. Work with team to develop OEM remote services program to drive innovation in preparation of making repairs in field. Qualifications: Basic understanding of the heavy earthmoving industry. Completion of foundational courses in engines, hydraulics, and electrical systems. Strong organizational and communication skills. Ability to travel occasionally to support field operations. Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc. Previous experience with OEM service software (CAT ET, JD Service Advisor, Cummins Insite) Kokosing is an equal employment opportunity/affirmative action federal and state contractor. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.

Job Title: Multimedia Specialist Fort Eustis, VA (Hybrid/Remote) Salary: Competitive, Depends on Qualifications Clearance: SECRET Travel: Possible travel is anticipated Purpose People, Technology and Processes, LLC is seeking contractors to provide support to the TRADOC Enterprise KM Program. The goal of the TRADOC Enterprise KM Program is to create and implement the TRADOC KM strategy and improve organizational performance by establishing an environment and culture that efficiently shares knowledge, leverages data/content, and continuously innovates and improves work and business processes. The KM Program effectively harnesses the critical relationship between people, process, technology in the context of the organizational structure in creating, applying, organizing, and transferring know-how, experience, and expertise to support organizational learning and timely decision-making. Required Education/Certifications: Bachelor's degree (preferred) Minimum Required Experience: Experience editing video in Adobe Premiere Pro and/or Apple Final Cut Pro, and/or Divinci Resolve. This includes the utilization of corresponding audio editing products, effective color grading practices/methods, proper implementation of third-party products (e.g., Transitions, LUTs, etc.), project settings, time codes and codecs. Experience in using Apple Motion and/or Adobe After Effects Experience using Affinity Designer/Publisher/Photo, Adobe Photoshop, Adobe Illustrator Experience in using, adjusting, programming (proper camera settings, equipment add-ons, firmware updates, etc.) troubleshooting, cleaning and maintenance, on-location audio applications, on-location lighting applications of DSLR, mirrorless, and camcorder platforms- for both video and photography mediums. Bonus if additional experience includes medium format, 360, VR, and broadcast/transmission platforms. Experience in conducting on-location photo and video shoots, to include the proper use of audio applications, lighting applications, along with interview preparation and technique. Effectively able to tell a story about an individual, a team of individuals or an organization. Experience in web design with an intermediate understanding of proper layout technique [web vs. mobile, etc.]- experience can include use of SquareSpace, Wix, AFPIMS, WordPress, Adobe Spark, etc. Experience in managing multiple organizational social media platforms, proper use of each platform, demographics, organization and use of a calendar, organizational social branding, account monitoring, exposure methods and establishment of community terms of use About the company: As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Guiding Principles Satisfy the customer - "Exceed expectations" Set the Example - "Be out front" Be Responsive - "Timing is everything" Persevere - "Find a way" Benefits PTP offers a comprehensive benefits program: Medical insurance Dental insurance Vision insurance Supplemental benefits (Short Term Disability, Cancer & Accident). Employer-sponsored Basic Life & AD&D Insurance Employer-sponsored Value Adds - FreshBenies 401(k) with matching Holidays and Annual Leave 11 Paid Holidays 120 hours PTO accrual per year

Leadership/Program Lead/Coordinator III District: Education Service Center Region 13 Additional Information: Show/Hide Department/Division: Information and Communication Systems/Administrative Services Reports to: Chief Technology Officer Salary: This is a full-time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $115,000.00. Job Summary (Primary Purpose): Lead the planning, integration, and oversight of ESC Region 13's IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents. Required Qualification (Knowledge, Skills & Education/Certificates): * Bachelor's degree in Computer Science or a related field * 5 years of experience in systems administration or network administration in an enterprise environment * 3 years of experience in a leadership or supervisory role in IT * Experience managing services to external clients and vendors Preferred Qualifications (Knowledge, Skills & Education/Certificates): * Three years of work experience with database technologies * Three years of work experience with virtualization solutions * Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE * Experience leading cross-functional technical teams * Experience with budget development and oversight * Experience coordinating technology services for public sector clients or educational institutions * Familiarity with cybersecurity standards and disaster recovery planning Knowledge and Skills: Technical Proficiency: * Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services * Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management * Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS) * Familiarity with security and compliance standards including encryption, patch management, and disaster recovery Leadership and Communication: * Strong managerial skills in team supervision, coaching, and expectation-setting * Effective communication with internal teams and district-level technology directors * Skilled in facilitating collaborative decision-making and service prioritization * Strong customer service orientation * Project and Operational Management: * Experience in leading and documenting technology projects and service delivery standards * Knowledgeable in enterprise technology lifecycle planning * Ability to conduct root cause analysis and proactively improve systems reliability Cybersecurity and Governance: * Capable of implementing and enforcing security protocols and best practices * Coordinates internal assessments and remediation processes related to IT security * Maintains incident response documentation and system hardening standards Process Documentation and AI Tools: * Familiarity with AI-related governance, data structures, and strategic planning is essential. * Leads efforts to document policies and technical processes with support from AI agents and automation tools Promotes continuous improvement through standardization of workflows Major Job Responsibilities/Essential Functions: * Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public * Oversee daily operations to ensure consistent, high-quality service delivery across all technical support functions. * Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts. * Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands. * Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance. * Oversee all aspects of E-rate funding, ensuring compliance with regulations and maximizing service value for participating districts. * Serve as the primary liaison to district technology leaders and organize at least two regional meetings annually to foster collaboration and share updates. * Act as a strategic representative alongside the Chief Technology Officer (CTO) in front of district leadership, co-leading initiatives designed to drive revenue through network and technology services. * Collaborate with the CTO to advance AI documentation and process automation efforts aligned with organizational goals. * Facilitate and contribute to meetings with key stakeholders focused on client service, infrastructure performance, and strategic planning. * Continuously assess system health and performance, initiating and leading remediation efforts as needed to maintain operational excellence. * Partner with the CTO to ensure infrastructure planning and decisions support the broader organizational vision and revenue-generation strategies. * Perform other duties as assigned Supervisory Responsibilities: * Ensure policies and procedures are followed by the team * Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development * Provide mentorship and establish professional growth goals aligned with team and organizational priorities Budget Responsibilities: * Develop and manage the annual budgets for IT infrastructure and services * Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services * Manage invoicing and vendor contracts related to enterprise software and SaaS solutions * Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO. Working Conditions (Physical/Mental Demands & Environmental Factors): * Follow policies and procedures * Must be able to work in a fast-paced environment with multiple competing priorities * Indoor office environment with some remote work flexibility * Physically able to lift and move PC systems, servers, or networking components up to 40 lbs * Occasional evening or weekend work may be required * On-call for critical infrastructure and network emergencies * Some travel within the region for district support or technical service coordination Equipment Used: * General office equipment, Windows computer and peripherals, audio/visual equipment, and other equipment as requirements change. * Server and networking equipmente

We are Cleveland! Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens. Ready to launch your career with a company that invests in your growth? Cleveland is on the lookout for a driven and self-motivated Service Dispatcher who's eager to learn and grow into a Tech Service Specialist role. If you're hungry for hands-on training, career advancement, and a team that values your potential-this is your moment! The Service Dispatcher will be the central point of contact for service dispatch management within the warranty period. The ideal candidate will be responsible for handling coordinating service calls, following up with customers and Factory Authorized Service Agent (FAS), and ensuring timely resolution of service issues. This individual will also provide basic troubleshooting support and manage customer information in Salesforce. The Junior Tech will learn from the Service department to learn how to provide best-in-class service for the brand through servicing the Cleveland product line. The position is responsible for learning how to diagnose and troubleshoot steam, gas, and electrical systems. Qualifications Major Accountability Answer Technical Support Line: Handle incoming service inquiries via phone, providing prompt and professional assistance. Follow Up with Customers: Ensure timely follow-up with customers to ensure satisfaction and keep them updated on service status. Dispatch Service Calls (Priority and Close Within 3 Days): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved within three days. Follow Up with FAS (In Assigned Region): Coordinate with Factory Authorized Service Agent (FAS) in the designated region to ensure smooth service operations. Key Tasks and Responsibilities Reassign FAS if Needed: Reassign FAS to different service calls or regions when necessary to ensure optimal service levels and efficiency. Update Customer Account Info: Maintain and update customer account details in the system to ensure accurate and current information for service tracking. Maintain Relationship with FAS: Cultivate positive relationships with FAS to enhance service delivery and communication. Provide Warranty Status Updates to Customers & FAS: Use Salesforce to update and communicate warranty statuses to customers and FAS in a timely manner. Basic Troubleshooting Support: Provide initial troubleshooting support to customers before dispatching service, resolving basic issues when possible. Update Notes in a Timely Manner: Ensure service call and customer account notes are consistently updated in Salesforce for accurate tracking and reporting. Email Monitoring and Reply: Monitor and respond to customer service inquiries via email, providing helpful and timely responses. Learn how to provide technical expertise to service techs, service agencies, sales and customers via phone, email, or possibly at a customer's location. Knowledge of Warranty Processes A background in handling warranty information and policies is essential to making decisions to dispatch a service call. Determine needed repairs using pictures, info from field, control data or discussion with customer. Evaluate how long repairs should take to ensure repairs are completed within guidelines. Crosstrain with the service team to provide additional support to the technical service team service. Provide troubleshooting and operational support for steam, gas and electrical systems, evaluate how long repairs should take to ensure repairs are completed within guidelines. Learn a comprehensive understanding of electronic controls, sequence of operations, and steam components to assist customers in troubleshooting and repairing units. Participates in “on call” rotation within team. Address customer inquiries and concerns in a timely and professional manner. Manage time effectively to focus on remaining in the phone queue and available during working hours Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Specialized Skills, Knowledge and Abilities Experience in customer service, and basic technical knowledge. Knowledge of service dispatching and coordination processes. Familiarity with Salesforce or similar CRM software is a plus. Strong communication skills, both verbal and written, with a focus on customer satisfaction. Basic technical troubleshooting skills or a willingness to learn. Strong organizational skills with the ability to manage multiple tasks efficiently. Ability to work collaboratively with internal teams and external partners (FAS). Proactive and solution-oriented approach to problem-solving. OUR BENEFITS: We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Competitive wage Healthcare (medical, dental, vision) 401(k) savings plan Wellness Program Supplemental Health Plans Employee Assistance Program Training and Development Tuition Assistance Holiday Pay opportunities Employee discounts Paid Time Off (PTO) On-the-job training and skills development Basic Life Insurance Leave Program Employee Events and more… For more company information, visit ********************** *Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions (including steamers, kettles, skillets, and cook chill systems). The facilities in Mayfield Heights, OH are a division of Welbilt, Inc. #INDCLEVEUS #LI-Onsite #Cleveland

Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to be-at the right time? If so, CybertronIT has the perfect remote opportunity for you. We're looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, you'll be the hub of communication between our clients and tech team-assigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy. What You'll Do: Serve as the key point of contact between clients and the IT service team Receive and triage incoming service requests via phone, email, and portal Prioritize, assign, and schedule service tickets based on urgency and technician availability Monitor open tickets and follow up with both clients and technicians to ensure timely resolution Coordinate schedules and support resources for on-site and remote work Keep detailed and accurate records in our service ticketing system Provide regular updates to clients regarding the status of their support requests What We're Looking For: Clear, professional communication skills-you'll be working with clients and techs all day Strong multitasking and organizational skills Friendly and positive attitude-you're the kind of person who keeps things moving without breaking a sweat High attention to detail-because accuracy really matters in this role Previous experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus) Tech-savvy and comfortable using service platforms or learning new tools quickly Qualifications: Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am-5pm Monday to Friday Prior experience in a service coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferred Ability to stay organized and focused while working remotely Strong written and verbal communication skills Perks & Benefits: Fully remote role Competitive pay based on experience Health and dental insurance Paid time off (PTO) and holiday pay 401(k) retirement plan Supportive and team-focused company culture Real growth opportunities as we continue to expand If you're ready to join a tight-knit team where your coordination skills truly make an impact, we'd love to hear from you. Apply now and help us keep CybertronIT running at full speed-no matter where you are in Nevada! Compensation: $32,000.00 - $40,000.00 per year We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company! Cybertron provides World Class IT Services and Support to local small and medium sized businesses.

Leadership/Program Lead/Coordinator III District: Education Service Center Region 13 Department/Division: Information and Communication Systems/Administrative Services Reports to: Chief Technology Officer Salary: This is a full-time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $115,000.00. Job Summary (Primary Purpose): Lead the planning, integration, and oversight of ESC Region 13's IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents. Required Qualification (Knowledge, Skills & Education/Certificates): Bachelor's degree in Computer Science or a related field 5 years of experience in systems administration or network administration in an enterprise environment 3 years of experience in a leadership or supervisory role in IT Experience managing services to external clients and vendors Preferred Qualifications (Knowledge, Skills & Education/Certificates): Three years of work experience with database technologies Three years of work experience with virtualization solutions Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE Experience leading cross-functional technical teams Experience with budget development and oversight Experience coordinating technology services for public sector clients or educational institutions Familiarity with cybersecurity standards and disaster recovery planning Knowledge and Skills: Technical Proficiency: Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS) Familiarity with security and compliance standards including encryption, patch management, and disaster recovery Leadership and Communication: Strong managerial skills in team supervision, coaching, and expectation-setting Effective communication with internal teams and district-level technology directors Skilled in facilitating collaborative decision-making and service prioritization Strong customer service orientation Project and Operational Management: Experience in leading and documenting technology projects and service delivery standards Knowledgeable in enterprise technology lifecycle planning Ability to conduct root cause analysis and proactively improve systems reliability Cybersecurity and Governance: Capable of implementing and enforcing security protocols and best practices Coordinates internal assessments and remediation processes related to IT security Maintains incident response documentation and system hardening standards Process Documentation and AI Tools: Familiarity with AI-related governance, data structures, and strategic planning is essential. Leads efforts to document policies and technical processes with support from AI agents and automation tools Promotes continuous improvement through standardization of workflows Major Job Responsibilities/Essential Functions: Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public Oversee daily operations to ensure consistent, high-quality service delivery across all technical support functions. Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts. Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands. Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance. Oversee all aspects of E-rate funding, ensuring compliance with regulations and maximizing service value for participating districts. Serve as the primary liaison to district technology leaders and organize at least two regional meetings annually to foster collaboration and share updates. Act as a strategic representative alongside the Chief Technology Officer (CTO) in front of district leadership, co-leading initiatives designed to drive revenue through network and technology services. Collaborate with the CTO to advance AI documentation and process automation efforts aligned with organizational goals. Facilitate and contribute to meetings with key stakeholders focused on client service, infrastructure performance, and strategic planning. Continuously assess system health and performance, initiating and leading remediation efforts as needed to maintain operational excellence. Partner with the CTO to ensure infrastructure planning and decisions support the broader organizational vision and revenue-generation strategies. Perform other duties as assigned Supervisory Responsibilities: Ensure policies and procedures are followed by the team Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development Provide mentorship and establish professional growth goals aligned with team and organizational priorities Budget Responsibilities: Develop and manage the annual budgets for IT infrastructure and services Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services Manage invoicing and vendor contracts related to enterprise software and SaaS solutions Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO. Working Conditions (Physical/Mental Demands & Environmental Factors): Follow policies and procedures Must be able to work in a fast-paced environment with multiple competing priorities Indoor office environment with some remote work flexibility Physically able to lift and move PC systems, servers, or networking components up to 40 lbs Occasional evening or weekend work may be required On-call for critical infrastructure and network emergencies Some travel within the region for district support or technical service coordination Equipment Used: General office equipment, Windows computer and peripherals, audio/visual equipment, and other equipment as requirements change. Server and networking equipmente