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Become A Mutuel Teller

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Working As A Mutuel Teller

  • Performing for or Working Directly with the Public
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $23,340

    Average Salary

What Does A Mutuel Teller Do At Penn National Gaming

* Sells pari-mutuel tickets to patrons.
* Cashes pari-mutuel tickets for patrons.
* Summons security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors, or directs patron to supervisory personnel to resolve questions of ticket validity.
* Requisitions additional cash as required.
* Keeps daily balance sheet of amount and number of transactions.
* Acts as a good will ambassador for Hollywood Casino at Charles Town Races

What Does A Mutuel Teller Do At Penn National Gaming

* Responsible for fostering a fun environment
* Responsible for being a gracious host to all guests and co-workers
* Responsible for promoting a positive influence in the community and participating in company-sponsored events
* Operates assigned bank or window according to department and regulatory guidelines
* Completes all required shift paperwork according to internal control standards
* Counts down bank or window at end of each shift and reconciles to the draw amount
* Provides professional, courteous and sincere service to all guests
* Efficiently and accurately processes all pari-mutuel wagers
* Efficiently and accurately pays out winners
* Can explain the wagering rules and procedures to guests in a pleasant and friendly manner
* Presents oneself as a credit to the company and encourages others to do the same
* Responsible for providing exceptional Red Carpet Customer Service to all guests

What Does A Mutuel Teller Do At Penn National Gaming

* Enters customers' transactions into computer and issues tickets
* Cashes tickets, cancels tickets and pays out winnings.
* Counts all cash on hand at end of shift to balance to net cash responsibility.
* Provides friendly and efficient guest service.
* Sells vouchers and provides results and summaries as requested.
* Ensures scheduled simulcast races are on designated monitors in the OTB.
* Using the designated switching system.
* Tellers will punch tickets expeditiously and accurately.
* Tellers will take wagers, count back change and cash winning tickets accurately.
* Tellers will ensure all underage customers remain outside the green line.
* Tellers will ask for proof of age from any guest who appears to be 27 or under and attempts to place a wager (follow Quality Standard “Verify ID for Wagering”).
* Tellers will assist novice wagerers with the wagering process by taking time to place and explain wagers in a friendly and non-intimidating manner.
* Tellers will ensure that guests complete IRS forms as required.
* Tellers will adhere to uniform grooming and appearance standards.
* Tellers will answer or seek answers to all guest questions, including questions regarding the property, products and promotions.
* Other duties may be assigned

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Mutuel Teller Demographics

Gender

Female

75.0%

Male

23.4%

Unknown

1.6%
Ethnicity

White

65.2%

Hispanic or Latino

14.3%

Black or African American

11.6%

Asian

6.0%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

75.0%

Polish

12.5%

Korean

12.5%

Mutuel Teller Education

Schools

Arizona State University

15.5%

Strayer University

8.6%

University of Phoenix

8.6%

National Park College

8.6%

Edinboro University of Pennsylvania

5.2%

Southern New Hampshire University

5.2%

Ohio University -

3.4%

University of Kentucky

3.4%

University of Southern Indiana

3.4%

Youngstown State University

3.4%

Seminole State College

3.4%

Ball State University

3.4%

University of Nebraska - Lincoln

3.4%

New Mexico State University

3.4%

University of Louisville

3.4%

Hamline University

3.4%

Portland Community College

3.4%

Thomas M. Cooley Law School

3.4%

Texas A&M University

3.4%

Indiana University - Purdue University Indianapolis

3.4%
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Majors

Business

26.2%

Criminal Justice

7.6%

Accounting

7.6%

Nursing

6.9%

Medical Assisting Services

5.5%

Health Care Administration

5.5%

Management

4.1%

Communication

4.1%

Psychology

4.1%

Marketing

4.1%

General Studies

2.8%

Biology

2.8%

Cosmetology

2.8%

English

2.8%

Computer Information Systems

2.8%

Education

2.1%

Economics

2.1%

Liberal Arts

2.1%

Finance

2.1%

Human Resources Management

2.1%
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Degrees

Other

39.9%

Bachelors

30.0%

Associate

14.8%

Masters

6.6%

Certificate

5.3%

Diploma

2.1%

Doctorate

0.8%

License

0.4%
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Top Skills for A Mutuel Teller

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  1. Large Amounts
  2. Pari-Mutuel Tickets
  3. IRS
You can check out examples of real life uses of top skills on resumes here:
  • Handled large amounts of cash, customers questions, complaints, and problems with machines.
  • Issued and redeemed pari-mutuel tickets to guests.
  • Take and pay out wagering * Maintain site compliance with state standards * IRS paperwork for all qualifying payouts
  • Formed friendly client relations with excellent customer service
  • Place wagers using Tote machine for and collect money from customers during race meets and simulcast.

How Would You Rate Working As a Mutuel Teller?

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Top Mutuel Teller Employers

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Jobs From Top Mutuel Teller Employers

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