About the Role:
Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!
What You'll Do:
Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.
What We're Looking For:
To excel in this role, you'll need a combination of technical skills and personal qualities:
Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.
Benefits:
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling 11PM-7AM
Direct Deposit
Cross-Training
Growth Potential
Ready to Join Us?
If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.
Apply today and Make My Place Your Place!
$24k-28k yearly est. 3d ago
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Operations Manager
Fairfield Inn 4.1
Columbus, OH job
Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC! As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience, our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region.
Join us and become a vital part of a passionate, hard-working team in the vibrant hospitality industry. Experience the thrill of working in top-tier hotels, where every day brings new adventures and the chance to make a difference. At SJB, we believe in combining dedication with fun, ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with us!
Job Summary:
The Front Desk Manager at Fairfield Inn by Marriott Columbus/New Albany, OH is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests, and overseeing the performance of front desk staff. This is a full-time, hourly position within the hospitality/restaurant industry, located in Columbus, Ohio. The position is an individual contributor role, reporting directly to the General Manager.
Compensation & Benefits:
Salary range: $16-18 per hour
Benefits include: Health insurance, paid time off, discounted hotel stays, and ongoing training and development opportunities.
Responsibilities:
- Manage the daily operations of the front desk, including check-in/check-out procedures, room reservations, and guest requests.
- Train and supervise front desk staff to ensure exceptional customer service and efficient workflows.
- Handle and resolve any guest complaints or issues in a timely and professional manner.
- Maintain accurate records and reports, including room occupancy, revenue, and guest information.
- Collaborate with other hotel departments to ensure a seamless and enjoyable guest experience.
- Monitor and maintain inventory of essential supplies for the front desk, such as registration cards and promotional materials.
- Utilize hotel software programs to manage reservations, room assignments, and financial transactions.
- Assist with scheduling, payroll, and budgeting for the front desk department.
- Ensure compliance with hotel policies and procedures, as well as industry regulations.
- Continuously strive to improve the overall guest experience and exceed guest expectations.
Requirements:
- High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
- Minimum of 2 years of experience in a front desk or customer service management role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven customer service and problem-solving skills
- Proficiency in Microsoft Office and hotel software systems
- Ability to work flexible hours, including weekends and holidays
- Knowledge of EEOC guidelines and commitment to promoting a diverse and inclusive workplace
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$16-18 hourly Auto-Apply 30d ago
Laundry Attendant Full Time OR Part-time, Weekends required
Fairfield Inn & Suites Hilliard West Columbus 4.1
Columbus, OH job
Job DescriptionThe Fairfield by Marriott Columbus/West is looking for a professional, energetic Laundry Attendant with housekeeping experience. As a Laundry Attendant, you will have the goal of completing daily laundry of towels, sheets and all other linens from the guest rooms to support our housekeeping department. A Laundry Attendant is responsible for distributing clean linens to guest rooms, and/or having them ready for the housekeeping staff, to mirror the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Laundry Attendant you are responsible for distributing clean linens to guest rooms in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Deliver linen to areas throughout the hotel and store linens according to size, color and department
Load and deliver carts according to specifications
Conduct inventory, complete appropriate inventory forms, and determine restocking requirements
Maintain complete and accurate records of distributed linen
Greet guests in a friendly manner
What are we looking for?
Our core of business is guest service.
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Teamwork - We're team players in everything we do.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Laundry Attendant must be able to lift up to 40lbs and have experience in managing laundry machines. Having experience in housekeeping is a bonus. You also must be a team player and help with all functions of the back of the house operations.
Full-time, Part-time available. Must be available to work weekends.
$26k-31k yearly est. 7d ago
Housekeeping Room Attendant
Holiday Inn Express-Sheraton-Doubletree 4.1
Cuyahoga Falls, OH job
Job DescriptionSummary Clean hotel guest rooms and suites. Change bed linens, make bed, vacuum, dust, remove trash, clean tub, sink, shower, bathtub, replace amenities, replace bathroom linen. Greet guests warmly, engage in light conversation.
Skills/Requirements
• Prior cleaning experience preferred • Genuine enjoyment in cleaning• Excellent attendance• Must be available weekends and holidays
Benefits• All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms nationwide.
• Additionally, Fulltime Employees are eligible for Health and Dental insurance, 401(k) Matching Retirement Plan, Paid holidays, Vacation, Sick time, and more.
$22k-27k yearly est. 11d ago
Server
Country Inn 4.0
Mount Orab, OH job
Server
Reports To: Shift Leader / Assistant Manager / General Manager
Creates a remarkable experience for all guests by delivering service and quality food to all guests following standards.
Essential Job Functions:
Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
Suggestively sells and answers questions regarding food, beverages and service.
Assists guests in their basic needs, such as with highchairs, drink refills, etc.
Works as a team member with other servers to help ensure guests not in their section are also taken care of.
Writes down all guest orders and special requests without error. Inputs all orders accurately into computer system.
Assists by running food orders to the dining room, bussing tables, etc.
Observes guests and responds to additional requests, follows-up to ensure food is of the best quality.
Prepares and delivers non-alcoholic beverages, silverware, food and desserts.
Ensures all items are rung on guest's check.
Completes running side duties throughout shift and completes server outwork duties at end of shift.
Cashes out all guest transactions and is responsible for their sales revenue throughout shift.
Other Functions:
Participates in all required training programs, marketing programs and new store openings.
Resolves all guest concerns / complaints in a prompt and professional manner according to standards and policies.
Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader.
Requirements
Minimum Requirements:
Minimum of 16 years old (19 at Butterbee's to serve alcohol).
Customer service oriented; smiles, friendly and hospitality-oriented personality
Ability to communicate with a diverse staff of co-workers and guest base effectively
Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands
Able to work in a fast paced, full-service restaurant
Must be able to lift up to 25#, memorize table numbers and server's names.
Must be able to reach, bend, stoop, lift, carry and wipe.
Reading and writing skills are required
Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty
$18k-25k yearly est. 60d+ ago
Maintenance Tech
Holiday Inn Express Chillicothe East 4.1
Chillicothe, OH job
The Maintenance Technician ensures the hotel operates efficiently by maintaining its physical appearance, functionality, and safety standards. This hands-on role is key to providing an exceptional guest experience by ensuring facilities are well-maintained, addressing repair needs, and supporting the hotel's preventative maintenance program. The Maintenance Technician works closely with all departments to uphold Ivy Hospitality's commitment to quality and service excellence.
_____________________________________________________________________________
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct routine maintenance across public areas, guest rooms, meeting spaces, back-of-house facilities, and grounds to ensure optimal operation.
Perform repairs on guest room amenities such as televisions, phones, fixtures, plumbing, and HVAC systems.
Execute preventative maintenance programs, including daily equipment checks and scheduled repairs.
Maintain hotel aesthetics by repairing and refreshing interiors, including painting, furniture fixes, and carpet or tile repairs.
Troubleshoot and repair kitchen, laundry, and housekeeping equipment as needed.
Maintain building exteriors, landscaping, and parking areas to reflect a professional and inviting appearance.
Assist with pool operations and ensure compliance with safety regulations (CPO certification preferred).
Respond promptly to maintenance requests to minimize guest inconvenience and downtime.
Monitor and ensure the hotel's safety systems and security measures are functional and compliant with company policies.
Handle and secure master keys and support the team during emergencies.
Document maintenance activities and ensure tools and work areas are clean and organized.
Participate actively in safety and fire emergency programs.
Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction
Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Collaborate with team members across departments to address maintenance needs efficiently.
Be proactive in identifying and reporting safety concerns.
Adhere to company policies, including safety, emergency procedures, and associate conduct.
Qualifications:
Education: High school diploma or equivalent; technical certification preferred.
Experience: minimum of one year of general maintenance or facilities management experience; hotel experience is a plus.
Proficient in basic plumbing, electrical, HVAC, and carpentry.
Ability to use hand and power tools safely and efficiently.
Ability to stand, walk, and perform physically demanding tasks for extended periods.
Lift and carry up to 50 lbs regularly and occasionally up to 100 lbs.
Work in varying environments, including outdoor weather and high-temperature areas.
This role requires flexibility, including weekends, holidays, and on-call shifts, to meet the needs of the hotel.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
$37k-49k yearly est. Auto-Apply 33d ago
Front Desk Manager
Holiday Inn Express Vermilion 4.1
Vermilion, OH job
Job DescriptionWe're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Compensation:
$19 - $20 hourly
Responsibilities:
Compile occupancy reports and financial information for the general manager
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Handle the front desk budget and order office supplies as needed
Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications:
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Bookkeeping skills and experience with MS Office a plus
Prior hospitality experience of 1 year is required for this position
Possess excellent management skills, communication skills, and multitasking skills
Applicants must have a high school diploma or GED
About Company
Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.
$19-20 hourly 27d ago
Executive Housekeeper
Holiday Inn Express Vermilion 4.1
Vermilion, OH job
Job DescriptionAre you looking for a fulfilling leadership role with opportunities for growth and development? We're searching for an experienced housekeeping manager to ensure our hotel is impeccably clean for our guests. You will lead our housekeeping team, ensure their work meets our high standards of cleanliness, and go above and beyond guest expectations to achieve that “wow” factor for repeat business. You must have previous experience in a supervisory role, preferably in the hospitality industry. If you are enthusiastic, reliable, and take pride in a job well done, then start your application today!Compensation:
$15 - $16 hourly
Responsibilities:
Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
Hire and train housekeeping staff to perform cleaning duties and deliver customer satisfaction to our expectations
Make sure all cleaning equipment is in good working condition and schedule repairs as needed
Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs
Adhere to the department budget, oversee inventory, and order cleaning supplies
Qualifications:
The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills
Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar
Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
Must have a high school diploma or the equivalent (GED)
At least 2+ years experience in hospitality or guest services
About Company
Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.
$15-16 hourly 26d ago
hsk. supervisor
Comfort Inn 4.5
Painesville, OH job
Job Description
Join Our Team as a Housekeeping Supervisor at Comfort Inn in Painesville, OH!
Are you ready to take the next step in your hospitality career? At Comfort Inn, we pride ourselves on providing a welcoming and comfortable experience for our guests, and we're looking for a dedicated Housekeeping Supervisor to help us maintain our high standards. If you're organized, detail-oriented, and enjoy leading a team, we'd love to hear from you!
What You'll Do: Key Responsibilities
As our Housekeeping Supervisor, you'll play a vital role in ensuring our guests enjoy a clean and inviting environment. Your responsibilities will include: - Supervising the housekeeping team to ensure rooms and public areas are cleaned to the highest standards. - Inspecting guest rooms and common areas to ensure cleanliness and compliance with company standards. - Assisting with scheduling and training housekeeping staff as needed. - Managing inventory of cleaning supplies and ensuring proper usage. - Addressing guest concerns related to housekeeping promptly and professionally. - Collaborating with the management team to maintain a smooth and efficient operation.
What We're Looking For: Skills & Qualifications
We're seeking someone who: - Has strong organizational and leadership skills. - Is detail-oriented and committed to maintaining high cleanliness standards. - Can communicate effectively with team members and guests. - Thrives in a fast-paced environment and can handle multiple tasks. - No prior experience is required, but a passion for hospitality and teamwork is a must!
Why Join Comfort Inn?
At Comfort Inn, we believe in creating a positive and supportive work environment where every team member feels valued. As part of our team, you'll have the opportunity to make a real impact on our guests' experiences and grow your career in hospitality.
Ready to Apply?
If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you! Take the first step toward joining the Comfort Inn family by applying today. Let's work together to make every guest's stay unforgettable!
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$34k-49k yearly est. 2d ago
Banquet Houseman Setup
Holiday Inn Express-Sheraton-Doubletree 4.1
Akron, OH job
DoubleTree by Hilton Akron/Fairlawn - NOW HIRING BANQUET SET UP
(Located across the street from Summit Mall at 3180 W. Market St. Fairlawn, OH 44333)
SummaryLarge, upscale hotel. Beautiful meeting rooms and banquet space.
* Set up tables, chairs, linen, dance floor, audio visual per the customer contract.
* Clear, clean and vacuum banquet rooms.
* Offer customer assistance.
* Schedules are flexible.
Skills/Requirements• Ability to lift, carry, push, pull up to 75 lbs.• Ability to read and understand BEO (Banquet Event Order- customer contracts)• Must be available weekends and holidays• Conservative appearance (no visible tattoos, natural hair colors, etc.)• Positvite attitude and cordial with guests
Benefits May Include:
Complimentary Meal when working 4 or more hours
Free parking
Discounted Hotel Rooms nationwide
Health Insurance
Dental insurance
Vision Insurance
401(k) Matching Retirement Plan
Paid Holidays
Paid Vacation Days
Paid Sick Days
Background Check & References Required
EEO
$24k-31k yearly est. Auto-Apply 60d+ ago
Assistant General Manager Hotel
Comfort Inn 4.5
Painesville, OH job
Job Description
Join Our Team as an Assistant General Manager at Comfort Inn!
Are you ready to take the next step in your hospitality career? At Comfort Inn, we pride ourselves on creating a welcoming and comfortable experience for our guests-and we're looking for an enthusiastic and driven individual to help us lead the way. If you have a passion for hospitality, a knack for leadership, and at least one year of experience in the industry, we'd love to hear from you!
About the Role:
As the Assistant General Manager, you'll play a key role in the day-to-day operations of our hotel. Working closely with the General Manager, you'll help ensure the smooth running of the property, deliver exceptional guest experiences, and support our team to thrive in a fast-paced and rewarding environment.
Key Responsibilities:
Assist the General Manager in overseeing hotel operations, including front desk, housekeeping, and maintenance.
Lead by example to ensure outstanding guest service and satisfaction.
Support staff development by providing guidance, training, and motivation.
Monitor and maintain operational standards, ensuring compliance with company policies and procedures.
Handle guest inquiries, feedback, and complaints in a professional and timely manner.
Contribute to financial performance by managing budgets, controlling costs, and identifying opportunities for improvement.
Step into the General Manager's role when needed.
What We're Looking For:
At least 1 year of experience in the hospitality industry, preferably in a supervisory or management role.
A customer-focused mindset with excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Problem-solving skills and the ability to make sound decisions under pressure.
A collaborative team player with a positive attitude and a passion for hospitality.
What We Offer:
Paid Time Off (PTO) to help you recharge and maintain a healthy work-life balance.
The opportunity to grow with a supportive and dedicated team.
A chance to contribute to an exceptional guest experience in a trusted hospitality brand.
We are actively working on adding medical benefits and a 401(k) plan in the near future.
Why Join Comfort Inn?
At Comfort Inn, we believe in creating a culture that values teamwork, respect, and a shared commitment to excellence. We're more than just a hotel-we're a place where both guests and team members feel at home. If you're looking for a role where you can make a meaningful impact while growing your career, this is the perfect opportunity for you.
Ready to Apply?
We'd love to hear from you! If you're excited about this opportunity and meet the qualifications, submit your application today. Let's work together to make every guest's stay unforgettable!
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$52k-75k yearly est. 2d ago
Front Desk Associate
Fairfield Inn 4.1
Columbus, OH job
Job Title: Front Desk Associate
Reports To: Assistant General Manager
FLSA Status: Non-Exempt
Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a professional, hospitable, and friendly manner
Enforces and executes all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Greets persons entering establishment immediately and directs or escorts them to specific destinations
Operates front desk equipment including but not limited to: Switchboard and PMS. Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms, reports or checklists assigned
Closes guest accounts at time of check out and assures satisfaction
Research and attempt to resolve guest complaints or problems within the established guidelines
Assists with cleaning up the lobby and monitoring the breakfast bar
Performs an average score of at least 6 on two test calls per quarter if tested
Produces 2 potential sales leads through internet research each week
Completes coaching calls as required
Stocks and maintains product inventories for Suite Shop/Market
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis.
Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Computer and Equipment Skills:
General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus. Must be able to operate a calculator, fax, and printer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling,
$23k-29k yearly est. Auto-Apply 60d+ ago
Cook
Country Inn 4.0
Mount Orab, OH job
Cook
Reports To: Shift Manager/Kitchen Manager/Assistant Manager/General Manager
Assists in kitchen areas of restaurant operations to ensure successful operations, including food quality, service times, cleanliness, recipes, food prep, food production, and cooking.
Essential Job Functions:
1) Cooperates with supervisors and policies to ensure a safe and secure environment is maintained in the kitchen area.
2) Follows procedures to ensure quality products are made to recipes and specifications.
3) Ensures food product is prepared and delivered to guest with-in standard time frames.
4) Executes on service standards and maintains back of house and exterior cleanliness.
5) Works on Dish, Fryers, Grills, Food Prep and expeditor positions to prepare all food according to standards.
Other Functions:
1) Checks in all food and product orders.
2) Assists in product preparation and serving of guests.
3) Complies with all federal and state laws and kitchen policies.
4) Participates in all required training programs, marketing programs and new store openings.
5) Joins daily employee meetings with the kitchen staff.
6) Must be able to lift up to 50# and perform all functions of all hourly kitchen positions.
Requirements
Minimum Requirements:
• High School Diploma or equivalent
• Minimum of 18 years of age
• Customer service oriented; food quality focused.
• Ability to communicate with a diverse staff and guest base effectively
• Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands.
• Basic computer skills
• Possess a valid driver's license
• Able to work in a fast paced, full-service restaurant
$24k-30k yearly est. 60d+ ago
Host/Hostess
Country Inn 4.0
Georgetown, OH job
Hostess
Reports To: Shift Leader / Assistant Manager / General Manager
Greets, seats and assists guests to help ensure all guests receive high end service and attention.
Essential Job Functions:
1) Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
2) Assists in managing guest flow by utilizing the floor chart and following management direction.
3) Assists guests in their basic needs, such as with high chairs, drink refills, etc.
Other Functions:
1) Assists servers in ensuring guest satisfaction by helping to refill drinks, pre-bus and bus tables.
2) Ensures restrooms are clean and maintained throughout day.
3) Ensures all guests are told thank you and goodbye as they exit
4) Participates in all required training programs, marketing programs and new store openings.
5) Resolves all guest concerns/complaints in a prompt and professional manner according to standards and policies.
6) Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader
Requirements
Minimum Requirements:
•Minimum of 16 years of age.
•Customer service oriented; smiles, friendly and hospitality-oriented personality.
•Ability to communicate with a diverse staff of co-workers and base effectively.
•Availability to work all shifts necessary to operate the restaurant. Hours vary depending upon work efficiencies and other job demands.
•Able to work in a fast paced, full-service restaurant.
•Must be able to lift up to 25#, memorize table numbers and server's names.
•Must be able to reach, bend, stoop, lift, carry and wipe.
•Reading and writing skills are required.
•Walks and stands during entire shift, cleans an performs side-work functions as assigned by the Manager on duty.
$22k-27k yearly est. 60d+ ago
Guest Service Representative
Holiday Inn Express and Suites 4.1
Centerville, OH job
Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!
Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.
General Accountability:
Provide the highest quality of service to the customer at all times
Promptly and effectively handle guest complaints and requests
Check guests in and out efficiently and in a friendly manner
Post guest charges and compute guest bills collect payment and make change for hotel guests
Follow all cash handling procedures as required
Handle guest mail and messages per established procedures
Develop a thorough knowledge of room locations room rates amenities and selling strategies
Take reservations on property
Block rooms and handle special requests
Monitor room availability
Handle safe deposit boxes used by guests per established procedures
Keep lobby and desk area clean and presentable
Have a thorough knowledge of emergency and security procedures
Offer and properly handle requests for wake-up calls
Ensure all rooms are check in property and a valid and working form of payment is collected
Communicate with incoming staff and management by logging pertinent information in the pass on log
Keep maintenance informed of all maintenance needs
Must wear proper uniform at all times in accordance with Standards
Participate in any sales lead generator (will vary by property)
Specific Essential Tasks/Duties:
Must be able to complete all required training in timely manner as required by the brand
Participate in daily and weekly team meetings
Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals
Process guest arrivals and departures including all necessary payments.
Handle & coordinate room assignments and pre-arrivals.
Handle guests concerns.
Offer referral for services and handle requests for information.
Handle and store guest luggage.
Assist with the check-in and check-out of groups and tours
Answer switchboard with standards of proper telephone etiquette
Communicate with housekeeping on any issues guest request early arrivals late departures
Perform all duties as indicated in the shift checklist report
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.
Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays).
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other
$22k-26k yearly est. 60d+ ago
Continental Breakfast
Quality Inn 3.9
Chillicothe, OH job
Job Description
We are currently seeking a qualified, highly motivated breakfast attendant to fill an immediate opening. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task while preparing, serving, and cleaning up the hot breakfast bar for guests. In addition, they must follow all company policies and procedures.
This position starts at 5am and works about 6 to 7 hours a day.
Essential Duties and Responsibilities include the following: (Other duties may be assigned)
Follows all local and state health department policies and guidelines.
Maintains a high standard of food quality and presentation.
Follow all required food and breakfast condiment guidelines.
Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints.
Always contributes to maintaining a positive work environment for our diverse team and guests.
Maintain proper level of all food, condiments and paper products according to levels of occupancy.
Must ensure all equipment and wares are clean and in good working order.
Serving areas must be cleaned continuously during breakfast hours and following cleaning guidelines at the closing of breakfast.
Responsible for ordering all required breakfast items and proper quantities.
Be able to stand for long periods of time, lift up to 25 lbs. and work with cleaning chemicals.
$28k-33k yearly est. 27d ago
Room Attendant - Part Time
Fairfield Inn By Marriott Athens, Oh 4.1
Athens, OH job
Job Description
Job Title: Room Attendant
Reports To: Head Housekeeper
FLSA Status: Non-Exempt
Summary: The Room Attendant is responsible for ensuring the guest rooms are completely serviced at hotel standards for future guests. This includes clean rooms and washed linens on a daily basis to ensure guest satisfaction.
Essential Duties and Responsibilities:
Services guest rooms in 26 minutes or less according to the hotel standards
Cleans floors, walls, and all other surfaces using specified chemicals and equipment and specified
Washes linens, makes beds and re arranges furniture; daily.
Operates the vacuum in all guest rooms that are cleaned
Dusts and cleans all furniture and fixtures
Records room status on daily room attendant sheet
Ensures guest supplies are maintained
Empties and cleans all garbage cans
Cleans and maintains all equipment and products
Report any items in need of repair or replacement to the Head House Keeper
Cleans and inspects public spaces daily
Maintains an accurate inventory of linen, terry, room supplies, and cleaning supplies
Effectively communicates the status of rooms to the front desk staff
Ensures carts are clean, organized, and restocked for the next day
Completes laundry shifts as needed
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professional - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift, push, pull and/or move 50 pounds. The employee must be capable of bending, reaching, crouching and climbing.
$20k-25k yearly est. 23d ago
Laundry Attendant at Fairfield Inn & Suites by Marriott Columbus Canal Winchester
Fairfield Inn & Suites By Marriott Columbus Canal Winchester 4.1
Canal Winchester, OH job
Job Description
Image Hotel Management in Canal Winchester, OH is looking for one laundry attendant to join our team. We are located on 6349 Winchester Blvd. Our ideal candidate is a self-starter, ambitious, and reliable.
Laundry Attendant Includes but is not limited to:
Sort linens for washer
Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard bin.
Operate and maintain washers and dryers per the designated times and temperatures.
Fold all linens to hotel standards and stock in an organized neat manner.
Wash bedspreads, mattress pads, blankets and shower curtains per instructions.
Keep laundry area clean and neat.
Assist Housekeepers in other areas such as public area cleaning when laundry is slow or work is caught up.
Additional duties from hotel manager will be assigned as necessary
Job Type: Full-time
Benefits:
Employee discount
Medical, Dental, Vision (after one year of employment)
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Laundry: 1 year (Preferred)
Available shifts and compensation: We have available shifts all days of the week. Compensation is $12.00 - $14.00/hour.
About Image Hotel Management: Image Hotel Management is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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$12-14 hourly 14d ago
Assistant Manager
Country Inn 4.0
Mount Orab, OH job
Reports to: General Manager
The Assistant General Manager assists the General Manager in all areas of restaurant operations to ensure success, including safety and security, personnel management, hospitality, quality, service, cleanliness, human resources and financial results.
Essential Job Functions:
Assists in the supervision and direction of employees to ensure a safe and secure environment is maintained.
Supervises shifts and directs managers and employees to deliver guest hospitality, ensure quality products are made and delivered, executes on service standards and maintains cleanliness standards.
Manages employee performance by assisting in the selection of employees, training, communicating, delegating to employees, supervising work and providing feedback.
Provides input to the General Manager on hiring, disciplinary action, and termination of employees in accordance with policies and procedures.
Maintains financial controls primarily through sales growth, labor, liquor and food cost control, as well as other controllable cost areas.
Assists in creation of food, paper, and beverage orders.
Assists in sales forecasting and employee scheduling.
Supervises and directs an employee staff of up to 40+ per shift.
Other Job Functions:
Completes and files daily and weekly paperwork, banking and cash procedures and maintains office organization. Analyzes reports on a daily, weekly, and monthly basis.
Assists employees as needed in product preparation and serving of guests.
Ensures compliance with all federal and state laws and standard operation policies.
Participates in all required training programs, marketing programs, and new store openings.
Conducts daily employee meetings.
Resolves all guest and employee concerns/complaints in a prompt and professional manner according to standards and policies.
Must be able to lift up to 50# and perform all functions of Assistant Manager position
Performs any and all other tasks as assigned by the General Manager or Upper Management.
Requirements
Minimum Requirements:
High School Diploma or equivalent and minimum of 21 years of age
Customer service oriented and able to work in a fast-paced environment.
Ability to communicate with a diverse staff and guest base effectively
Certified in all employee positions, both kitchen and front of the house.
Completed MIT program through internal development or possess a minimum of 2 years' experience in another restaurant as management.
Availability to work all shifts necessary to operate a Butterbee's; Hours varies depending upon work efficiencies and other job demands.
Basic computer and accounting skills
Serv-Safe certification preferred; must be certified with-in 6 months of hire or promotion.
Posses a valid driver's license and current auto insurance proof required.
$27k-34k yearly est. 60d+ ago
Server
Country Inn 4.0
Georgetown, OH job
Server
Reports To: Shift Leader / Assistant Manager / General Manager
Creates a remarkable experience for all guests by delivering service and quality food to all guests following standards.
Essential Job Functions:
Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
Suggestively sells and answers questions regarding food, beverages and service.
Assists guests in their basic needs, such as with highchairs, drink refills, etc.
Works as a team member with other servers to help ensure guests not in their section are also taken care of.
Writes down all guest orders and special requests without error. Inputs all orders accurately into computer system.
Assists by running food orders to the dining room, bussing tables, etc.
Observes guests and responds to additional requests, follows-up to ensure food is of the best quality.
Prepares and delivers non-alcoholic beverages, silverware, food and desserts.
Ensures all items are rung on guest's check.
Completes running side duties throughout shift and completes server outwork duties at end of shift.
Cashes out all guest transactions and is responsible for their sales revenue throughout shift.
Other Functions:
Participates in all required training programs, marketing programs and new store openings.
Resolves all guest concerns / complaints in a prompt and professional manner according to standards and policies.
Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader.
Requirements
Minimum Requirements:
Minimum of 16 years old (19 at Butterbee's to serve alcohol).
Customer service oriented; smiles, friendly and hospitality-oriented personality
Ability to communicate with a diverse staff of co-workers and guest base effectively
Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands
Able to work in a fast paced, full-service restaurant
Must be able to lift up to 25#, memorize table numbers and server's names.
Must be able to reach, bend, stoop, lift, carry and wipe.
Reading and writing skills are required
Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty
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My Place Hotels may also be known as or be related to My Place Hotels, My Place Hotels Of America, Llc. and My Place Hotels of America LLC.