MyEyeDr jobs in Leesburg, VA - 59 jobs

About the role The Sr. Manager, IT Operations & Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk, NOC/SOC and Healthcare Medical Devices Support teams providing technology services. This role will drive the transformation of MyEyeDr.'s support services by integrating Artificial Intelligence and enhancing observability tools to boost the effectiveness of the onshore and offshore support teams. Additionally, the role emphasizes identifying automation opportunities to ensure consistent delivery.

About the role As a Workforce Planning Analyst, you will support the design, implementation, and ongoing processes of the Workforce Management System (WFM), with responsibility for delivering project and/or program results within the committed deadlines. You are also responsible for the continued WFM development including ongoing training materials, enhanced applications, technology, and operational processes. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and cross-functional Home Office partners. This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices. This role may have up to 20% travel. You Will Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines Support labor hours and staffing forecasting models utilizing transactional data and time standards to ensure models are based on the specific needs of the business Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model Model the fiscal impact of Work Force Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales Partner with Internal Operations to support workload planning and task assignments; leverage Work Force Management to support the task management platform Build strong relationships with the Internal Operations, Business Intelligence, and field leadership teams to proactively address friction points and/or opportunities Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System Demonstrate the ability to represent the end user perspective when considering systemic changes Assist in the development, execution, and maintenance of training documentation and operations manuals for operational and system changes Partner with support teams (e.g., Service Desk, multi-unit managers, etc.) to provide system training to end-users Support the creation of labor reporting for offices, and multi-unit managers to ensure they have the data to manage payroll, staffing, and scheduling optimization Focus on exception reporting for offices and multi-unit managers to efficiently identify business opportunities to drive return on investment Sustain vendor relationships to maintain accountability for project and system deliverables Partners with office management, as needed, to sustain knowledge of the day-to-day office experience and how to best represent an office perspective Support of projects and objectives as assigned About You 1-3 years of Workforce Management or Resource Planning experience 1-3 years of experience in healthcare and/or retail operations Bachelor's degree in Mathematics, Statistics, Finance, or related field, or the equivalent combination of education, training, and experience Demonstrate a natural curiosity and drive to help leaders solve complex labor and scheduling challenges in a medical/retail environment. Experience in capturing Time and Motion studies and implementation of the applied data in labor modeling. Advanced Excel skills with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint. Synthesize data sets into clear, actionable insights and communicates findings effectively to stakeholders at all levels of the organization. Ability to learn and adapt to new technologies quickly. Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business. Strong critical-thinking skills to ensure systems are developed to be effective and efficient. Exceptional customer service skills with the desire to satisfy our internal and external customers. Excellent written and verbal communication skills with the ability to flex to various audiences. Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines. Ability to manage multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines. Grow with Us Career Development and Training Opportunities Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. LI-Hyrbid IND-HO

About the role The Employment Brand Design Specialist is responsible for designing the methods, story, and tools that bring MyEyeDr.'s people programs and employer brand to life. You will shape the frameworks, messaging, and creative assets that help teams across HR activate programs that attract, engage, develop, and reward our people. You will collaborate across HR teams and cross-functionally to design materials and campaign toolkits that others can execute with confidence. You will also maintain our digital presence through internal and external websites, ensuring content is compelling, clear, and easy to navigate. Reporting to the Sr. Manager, People Experience Value Acceleration, you will be part of the Office of People Experience Design and partner frequently with the HR leadership team and associates across the department. This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office. You Will * Lead the design and launch of MyEyeDr.'s Employee Value Proposition and employer brand, crafting messaging frameworks, visual assets, and campaign materials that bring our story to life. * Develop and maintain MyEyeDr.'s presence on Glassdoor and Indeed - creating content, templated responses, and feedback reporting that reflect our culture and influence reputation. * Create compelling content and templates for the careers website and LinkedIn to enhance talent attraction and candidate engagement. * Design clear, cohesive communications campaigns for key HR initiatives such as Open Enrollment, Engagement Surveys, and Total Rewards, ensuring consistency in voice and brand. * Develop engaging talking points, scripts, and presentation materials to support the Chief People Officer in key meetings, leadership forums, and enterprise events. * Build and manage a forward-looking calendar of people program communications that integrates HR topics with key industry, cultural, and organizational events. * Drive continuity in HR communications and presentations across the team by sharing guidelines, templates, and feedback. * Partner with leaders to shape tone and messaging, manage priorities with diplomacy, and ensure alignment between strategy and storytelling. * Maintain and evolve SharePoint sites and HR microsites, balancing function, design, and usability for a seamless user experience. * Uphold strict confidentiality with sensitive information, financial records, and personnel matters. * Deliver all work with precision, urgency, and follow-through - ensuring every product is ready for leadership visibility, scalable across teams, and continuously improved. About You * A bachelor's degree in human resource management, communications, business administration, marketing or equivalent certification. * 3+ years' experience with project management and/or communications management. * Exceptional writing, editing, and storytelling skills with the ability to tailor tone and voice for diverse audiences - from executives to frontline employees. * Demonstrated experience designing digital and print materials that balance clarity, visual appeal, and brand consistency. * Proficiency in tools such as Canva, Adobe Creative Suite, etc. to create on-brand visuals, templates, and layouts for internal and external audiences. * Strong sense of visual hierarchy, typography, and layout - able to translate complex ideas into engaging, easy-to-understand visuals. * Strong executive presence, discretion, and ability to influence tone and outcomes across all levels. * Naturally curious, adaptable, and proactive; able to anticipate needs and connect information across teams and topics. * Proven success in working independently and the ability to anticipate stakeholder needs with some level of ambiguity. * Demonstrated customer focus and collaboration skills. * Knowledge of laws, regulations, principles, and practices related to Human Resources; SHRM or other HR certification a plus. Grow with Us * Career Development and Training Opportunities * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role MyEyeDr is seeking a dynamic and detail-oriented IT Infrastructure Project Specialist to join our IT Implementation team. This critical role focuses on ensuring seamless IT operations and driving IT special projects, supporting both our growing network of optometry practices and our home office initiatives. The ideal candidate will have a strong background in IT project management, vendor coordination, and technical implementation within the optometry healthcare sector.

Description About the role The Revenue Cycle Administrator is responsible for facilitating the efficient and accurate submission of insurance claims to various vendors, to ensure that the organization's receivable accounts are credited in a timely manner. This position reports to the Manager, Revenue Cycle and is a hybrid/remote role, offering a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices. You Will Process patient insurance claims efficiently and in a timely manner. Obtain missing or invalid claim data from field offices. Provide customer service support to MyEyeDr. office staff and patients to help address billing inquiries and other routine matters. Investigate and resubmit denied/returned claims and partial payments. Escalate data processing and/or customer service needs to Claims Supervisor and/or Assistant Director of Managed Care, as necessary. Assist with patient billing and posting. About You Minimum 3+ years of experience required Minimum 1 year experience in a metrics-based work environment Necessary skills and abilities including problem solving, communication, organization and attention to detail Demonstrate ability to analyze data and identify trends Proven track record of resolving complex accounts receivable issues effectively Strong computer software and data input skills, with high speed and accuracy Strong analytical and math skills (must be comfortable working with calculators and computing numbers) Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment. Grow with Us Career Development and Training Opportunities Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. #LI-Hybrid

About the role See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients' needs and expectations as well as problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office. You Will * Provide patients with exceptional customer service by understanding and assisting the patient's needs * Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient * Converse with patients to analyze and assess patient's vision problems and needs * Provide oversight on all prescriptions throughout the office * Maximize sales by using the company's best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc. * Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits * Understand the company's cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx") * Focus on all company Key Patient Indicators * Educate patient on the adaptation of new Rx's and care of lenses * Use pupillometer, PD ruler and other technical aids for proper fit and measurements * Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify patient of any delays of delivery times * Understand all promotions, coupons and third-party programs available through MyEyeDr. * Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior * Use lensometer to neutralize, verify and make a final inspection of eyewear * Notify and re-notify patients when eyeglasses are complete for dispensing * Fit and adjust completed eyewear for each patient * Ensure product pricing is accurate * Monitor jobs waiting to be picked up. Inform management of any job held over 30 days * Clean and merchandise displays on a daily basis, displaying effective merchandise at all times * Place all returns in their proper bins * Perform preliminary testing for patients, as needed * Accurately process patient payment transactions * Help maintain the attractive appearance of the office * Attend all office meetings * Participate in all training opportunities offered by MyEyeDr. * Other duties, as assigned About You * Must be State Board Certified Licensed Dispensing Optician * AA or BA/BS in related field is desirable * 2-5 years of related eyewear experience within a similar office environment * Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences * Strong comfort level with optical and lens related concerns * Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily * Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends * Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment * Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met * Proficiency in utilization of automated equipment and systems standard to the optometry industry Growth With Us * Grow and develop your career through role specific training programs * Be offered an opportunity to earn bonuses and commission (role specific) * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. IND-LDO

About the role See yourself starting a new career journey? As an Optometric Technician for MyEyeDr. you play an essential role by providing direct support to our Doctors of Optometry in preparing the patient for their visit inclusive of preliminary testing and measurements. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager but will directly support our Doctor(s). Some weekend and evenings shifts required. The wage range for this position is $17.15 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will * Consult with patients, accurately document existing conditions and complaints, and chart medical history to prep for Optometrist exam * Maintain a smooth flow of patients to the Doctor and additional office staff throughout appointment * Ensure patients are comfortable with office procedures to which they will be exposed during appointment * Through company training learn to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor * Conduct contact lens training for applicable patients and other preliminary testing * Collaborate with doctor(s) and team members to provide seamless patient experience About You * High School Diploma/GED with the ability to understand/do basic math * Someone who is personable, patient and has the ability to comfort patients during screening process * Someone who is detailed oriented and who will work closely with the Optometrist * Willingness to learn about industry, product, and services * Collaborative team player that will provide the best patient experience * Prior healthcare/medical/optical background preferred but not required, training will be provided for the right candidate Growth With Us * Grow and develop your career through role specific training programs * Potential to earn bonuses * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required. The wage range for this position is $17.15 to $20.15 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will * Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience * Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments * Assist in appointment confirmations and patient outreach in partnership with Doctor availability * Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed * Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks * Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff * Flexible, nimble and agile mindset with the ability to wear multiple hats * Friendly, caring, and patient-centric person who thrives in a fast-paced environment * Team player who is willing to collaborate to provide the best patient experience * Computer Savvy with excellent oral and written communication skills * Professional attitude and ability to problem solve and respond to patient service requests Growth With Us * Grow and develop your career through role specific training programs * Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role The People Experience Portfolio Manager plays a pivotal role in bringing order, rhythm, and visibility to how the Human Resources department plans, executes, and measures our people strategy. You will manage and integrate the HR strategic roadmap, annual calendar, and monthly HR operating reviews, connecting these to create a cohesive view of priorities, progress, and performance. You will serve as the bridge between strategy and execution through disciplined coordination, standardized practices, and stakeholder management. You thrive at the intersection of structure and creativity: translating ideas into actionable plans, harmonizing cross-functional efforts, and building sustainable frameworks that enable progress. You will assess and recommend improvements to programs and operations to enhance HR's effectiveness. As a strategic utility player with a passion for people, you will ensure our programs are not only launched but demonstrate measurable and lasting impact. Reporting to the Sr. Manager, People Experience Value Acceleration and working closely under the direction of the VP, People Experience Design, you will work in partnership with many teams including Human Resources, Internal Operations, and Finance and Accounting. This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office. You Will * Establish and evolve HR's project management discipline, ensuring alignment, accountability, and transparency across enterprise people initiatives. * Design and implement tools, meeting structures, and governance routines to strengthen coordination between HR teams and drive delivery against strategic priorities. * Own the HR roadmap and HR activity calendar, maintaining visibility into milestones, interdependencies, and timelines while surfacing key risks and decisions. * Connect the dots across HR teams, driving alignment and accelerating progress on complex, cross-functional work. * Launch new ideas and programs championed by the Chief People Officer, incubating early-stage concepts until ownership and operational structures are defined. * Lead macro-HR portfolio management, including how we set goals, groom and prioritize the backlog, and assign work across the three offices of People Experience. * Establish and manage Monthly Operating Reviews for the HR leadership team and their direct reports to monitor the health of the talent and the success of our programs. * Develop and present clear, data-informed presentations that bring clarity, context, and momentum to decision-making and stakeholder engagement. * Own HR's operating budget, ensuring fiscal discipline, forecasting spend, and delivering impact reporting for HR leadership. * Centralize HR vendor and contract management, building scalable processes for tracking renewals, renegotiations, and terminations. Partner with Procurement and Legal to ensure compliance and value realization. * Mentor colleagues on matters pertaining to vendor and expense management to avoid challenges and promptly resolve issues. * Execute HR budget audit activities, partnering with Finance and Accounting to ensure clean accounting transactions and ability to forecast effectively. * Uphold strict confidentiality with sensitive information, financial records, and personnel matters. About You * A bachelor's degree in human resource management, communications, business administration, or a related field; equivalent experience considered. * 6+ years of experience in project or program management; PMP certification preferred. * Proficiency in management information systems, data synthesis, and presentation storytelling. * Intermediate proficiency in Microsoft Powerpoint and Excel. * Experience managing budgets, contracts, and vendor relationships with accuracy and accountability. * Natural systems thinker - curious, logical, and able to make sense of ambiguity quickly. * Exceptional follow-through, adaptability, and ownership mindset; preference for dynamic work environment. * Demonstrated success in establishing processes and tools that improve alignment, efficiency, and transparency across teams. * Strong ability to analyze information, identify root causes, and develop actionable solutions to complex problems. * Advanced communication and storytelling skills, particularly in executive presentations, briefings, and written narratives. * Proven ability to build trust, influence leaders at all levels, and maintain discretion when handling sensitive or confidential information. * Knowledge of HR principles, practices, and compliance requirements; SHRM certification a plus. Grow with Us * Career Development and Training Opportunities * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role The Learning Experience Designer I designs and develops engaging, scalable learning experiences that strengthen employee performance, operational performance, and patient care. You apply foundational instructional-design principles, creative problem-solving, and technical skills to build high-quality learning content. You contribute to all stages of the design process (Analysis, Design, Development, Implementation, Evaluation) while receiving guidance and feedback from experienced designers. This is an ideal early-career opportunity for someone with some experience, and ready to deepen their instructional-design craft, learn enterprise learning systems, and grow toward independent project ownership. This role will report to the Director, Learning Experience Design. This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices. You Will * Develop and edit individual courses or learning assets: eLearning, videos, facilitator and participant guides, and job aids using established templates and brand standards * Apply instructional design and user-experience principles to create intuitive, engaging learning experiences * Build and test content using tools such as Articulate Storyline, Rise, Canva, vYond. WalkMe or Adobe Captivate * Manage learning projects of limited to moderate scope and complexity * Collaborate cross-functionally by partnering with SMEs and experienced designers to translate technical or operational content into learner-friendly and actionable materials * Participate in design reviews, brainstorming sessions, and project meetings to learn best practices and contribute ideas to improve templates, standards, processes, and learning approaches * Contribute to content version control, template updates, design documentation and organization of learning assets * Upload, test, and maintain content in the LMS or other delivery platforms. * Execute rollout logistics for new programs, including communication, scheduling, facilitation, and learner support * Collect and report basic learner feedback to assess engagement and satisfaction. * Stay current on instructional design trends and tools. * Seek feedback and professional development opportunities to expand operational, technical and creative capabilities. * Deliver measurable, high-quality solutions across modalities About You * 5+ years of experience in instructional design, learning support, or related L&D role. Internship or corporate project experience * Bachelor's degree in Instructional Design, Education, Communications, or related field; equivalent combination of education and experience considered * Familiarity with eLearning authoring tools (Articulate Storyline, Rise, Adobe Captivate, Canva, Vyond, WalkMe) and LMS systems * Strong writing and verbal communications, visual design, and editing skills. * Excellent organization, collaboration, and problem-solving abilities. * Curiosity and motivation to learn advanced instructional-design practices and performance measurement Grow with Us * Career Development and Training Opportunities * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $17.15 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer service by understanding and advising the patient's needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients' needs and expectations as well as problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office. You Will * Provide patients with exceptional customer service by understanding and assisting the patient's needs * Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient * Converse with patients to analyze and assess patient's vision problems and needs * Provide oversight on all prescriptions throughout the office * Maximize sales by using the company's best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc. * Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits * Understand the company's cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx") * Focus on all company Key Patient Indicators * Educate patient on the adaptation of new Rx's and care of lenses * Use pupillometer, PD ruler and other technical aids for proper fit and measurements * Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify patient of any delays of delivery times * Understand all promotions, coupons and third-party programs available through MyEyeDr. * Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior * Use lensometer to neutralize, verify and make a final inspection of eyewear * Notify and re-notify patients when eyeglasses are complete for dispensing * Fit and adjust completed eyewear for each patient * Ensure product pricing is accurate * Monitor jobs waiting to be picked up. Inform management of any job held over 30 days * Clean and merchandise displays on a daily basis, displaying effective merchandise at all times * Place all returns in their proper bins * Perform preliminary testing for patients, as needed * Accurately process patient payment transactions * Help maintain the attractive appearance of the office * Attend all office meetings * Participate in all training opportunities offered by MyEyeDr. * Other duties, as assigned About You * Must be State Board Certified Licensed Dispensing Optician * AA or BA/BS in related field is desirable * 2-5 years of related eyewear experience within a similar office environment * Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences * Strong comfort level with optical and lens related concerns * Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily * Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends * Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment * Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met * Proficiency in utilization of automated equipment and systems standard to the optometry industry Growth With Us * Grow and develop your career through role specific training programs * Be offered an opportunity to earn bonuses and commission (role specific) * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401(k) with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. IND-LDO

About the role See yourself starting a new career journey? As an Optometric Technician for MyEyeDr. you play an essential role by providing direct support to our Doctors of Optometry in preparing the patient for their visit inclusive of preliminary testing and measurements. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager but will directly support our Doctor(s). Some weekend and evenings shifts required. The wage range for this position is $17.15 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will * Consult with patients, accurately document existing conditions and complaints, and chart medical history to prep for Optometrist exam * Maintain a smooth flow of patients to the Doctor and additional office staff throughout appointment * Ensure patients are comfortable with office procedures to which they will be exposed during appointment * Through company training learn to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor * Conduct contact lens training for applicable patients and other preliminary testing * Collaborate with doctor(s) and team members to provide seamless patient experience About You * High School Diploma/GED with the ability to understand/do basic math * Someone who is personable, patient and has the ability to comfort patients during screening process * Someone who is detailed oriented and who will work closely with the Optometrist * Willingness to learn about industry, product, and services * Collaborative team player that will provide the best patient experience * Prior healthcare/medical/optical background preferred but not required, training will be provided for the right candidate Growth With Us * Grow and develop your career through role specific training programs * Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role The Employment Brand Design Specialist is responsible for designing the methods, story, and tools that bring MyEyeDr.'s people programs and employer brand to life. You will shape the frameworks, messaging, and creative assets that help teams across HR activate programs that attract, engage, develop, and reward our people. You will collaborate across HR teams and cross-functionally to design materials and campaign toolkits that others can execute with confidence. You will also maintain our digital presence through internal and external websites, ensuring content is compelling, clear, and easy to navigate. Reporting to the Sr. Manager, People Experience Value Acceleration, you will be part of the Office of People Experience Design and partner frequently with the HR leadership team and associates across the department. This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office. You Will Lead the design and launch of MyEyeDr.'s Employee Value Proposition and employer brand, crafting messaging frameworks, visual assets, and campaign materials that bring our story to life. Develop and maintain MyEyeDr.'s presence on Glassdoor and Indeed - creating content, templated responses, and feedback reporting that reflect our culture and influence reputation. Create compelling content and templates for the careers website and LinkedIn to enhance talent attraction and candidate engagement. Design clear, cohesive communications campaigns for key HR initiatives such as Open Enrollment, Engagement Surveys, and Total Rewards, ensuring consistency in voice and brand. Develop engaging talking points, scripts, and presentation materials to support the Chief People Officer in key meetings, leadership forums, and enterprise events. Build and manage a forward-looking calendar of people program communications that integrates HR topics with key industry, cultural, and organizational events. Drive continuity in HR communications and presentations across the team by sharing guidelines, templates, and feedback. Partner with leaders to shape tone and messaging, manage priorities with diplomacy, and ensure alignment between strategy and storytelling. Maintain and evolve SharePoint sites and HR microsites, balancing function, design, and usability for a seamless user experience. Uphold strict confidentiality with sensitive information, financial records, and personnel matters. Deliver all work with precision, urgency, and follow-through - ensuring every product is ready for leadership visibility, scalable across teams, and continuously improved. About You A bachelor's degree in human resource management, communications, business administration, marketing or equivalent certification. 3+ years' experience with project management and/or communications management. Exceptional writing, editing, and storytelling skills with the ability to tailor tone and voice for diverse audiences - from executives to frontline employees. Demonstrated experience designing digital and print materials that balance clarity, visual appeal, and brand consistency. Proficiency in tools such as Canva, Adobe Creative Suite, etc. to create on-brand visuals, templates, and layouts for internal and external audiences. Strong sense of visual hierarchy, typography, and layout - able to translate complex ideas into engaging, easy-to-understand visuals. Strong executive presence, discretion, and ability to influence tone and outcomes across all levels. Naturally curious, adaptable, and proactive; able to anticipate needs and connect information across teams and topics. Proven success in working independently and the ability to anticipate stakeholder needs with some level of ambiguity. Demonstrated customer focus and collaboration skills. Knowledge of laws, regulations, principles, and practices related to Human Resources; SHRM or other HR certification a plus. Grow with Us Career Development and Training Opportunities Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Description About the role The Sr. Manager, IT Operations & Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk, NOC/SOC and Healthcare Medical Devices Support teams providing technology services. This role will drive the transformation of MyEyeDr.'s support services by integrating Artificial Intelligence and enhancing observability tools to boost the effectiveness of the onshore and offshore support teams. Additionally, the role emphasizes identifying automation opportunities to ensure consistent delivery. In this role, you will be responsible for overseeing daily technology support services across more than 900 MyEyeDr. locations, serving over 7000 employees. You will leverage your expertise in IT Service Management (ITSM) processes within both traditional and modern Cloud environments and demonstrate proficiency in leading ITSM tools such as ServiceNow or Remedy Helix. Reporting to the Sr. Director, Cyber Security and IT Operations, this is a hybrid role out of our Vienna, VA or Raleigh, NC offices. Relocation support may be considered for qualified candidates. You Will Lead the Service Desk and Healthcare medical devices Support teams and collaborate with external and internal teams Ensure the delivery of IT services meets agreed-upon standards, quality, and operability, as defined in Service Level Agreements (SLAs). Lead daily operations of a service focused organization, handling 300+ daily support requests, comprised of Incidents, Service Requests, Problem Management, and Asset Management. Ensure customer satisfaction by monitoring service desk and clinical support performance metrics. Utilize system analytics to optimize resource utilization and enhance service delivery. Participating in Change and Release Management across legacy and cloud environments Provide leadership and guidance to foster skill development and career growth to your team members. Serve as a key collaborator and maintain robust relationships with internal teams and vendors. Lead the procurement of clinical equipment, budget tracking, and collaboration with key stakeholders to ensure efficient service delivery. Lead key Managed Service Providers (MSPs) to ensure effective service delivery. Coordinate organization-wide communications during major incidents and outages. Develop and implement methods to enhance processes and workflows for continuous improvements. Promote the adoption of automation for routine tasks and processes. About You 8+ Years leading onshore and offshore service desk, NOC/SOC and support teams utilizing Modern Cloud and Legacy environments Experience in a multi-location retail environment required Healthcare and medical devices experience, a plus Servant leadership and customer first mindset required Strong hands-on execution and experience across a multitude of technologies and stakeholder groups Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences Exceptional attention to detail Skilled at establishing structure and processes in evolving or undefined settings Good working knowledge either through experience or formal training in multiple layers of the technology stack Working knowledge of business and financial principles Can-do attitude, find creative solutions where necessary, and follow-through Ability to work in a dynamic and fast-paced environment Experience with HIPAA/HITECH, PCI DSS, US Data and Privacy Regulations Grow With Us Career Development and Training Opportunities Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction to MyEyeDr.How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. #LI-Hybrid

About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required. The wage range for this position is $17.15 to $20.15 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will * Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience * Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments * Assist in appointment confirmations and patient outreach in partnership with Doctor availability * Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed * Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks * Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff * Flexible, nimble and agile mindset with the ability to wear multiple hats * Friendly, caring, and patient-centric person who thrives in a fast-paced environment * Team player who is willing to collaborate to provide the best patient experience * Computer Savvy with excellent oral and written communication skills * Professional attitude and ability to problem solve and respond to patient service requests Growth With Us * Grow and develop your career through role specific training programs * Be offered an opportunity to earn bonuses and commission (role specific) * Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more * Participate in our Vision coverage and associate discounts on our products * Participate in our 401K with competitive company match * Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role The People Experience Portfolio Manager plays a pivotal role in bringing order, rhythm, and visibility to how the Human Resources department plans, executes, and measures our people strategy. You will manage and integrate the HR strategic roadmap, annual calendar, and monthly HR operating reviews, connecting these to create a cohesive view of priorities, progress, and performance. You will serve as the bridge between strategy and execution through disciplined coordination, standardized practices, and stakeholder management. You thrive at the intersection of structure and creativity: translating ideas into actionable plans, harmonizing cross-functional efforts, and building sustainable frameworks that enable progress. You will assess and recommend improvements to programs and operations to enhance HR's effectiveness. As a strategic utility player with a passion for people, you will ensure our programs are not only launched but demonstrate measurable and lasting impact. Reporting to the Sr. Manager, People Experience Value Acceleration and working closely under the direction of the VP, People Experience Design, you will work in partnership with many teams including Human Resources, Internal Operations, and Finance and Accounting. This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office. You Will Establish and evolve HR's project management discipline, ensuring alignment, accountability, and transparency across enterprise people initiatives. Design and implement tools, meeting structures, and governance routines to strengthen coordination between HR teams and drive delivery against strategic priorities. Own the HR roadmap and HR activity calendar, maintaining visibility into milestones, interdependencies, and timelines while surfacing key risks and decisions. Connect the dots across HR teams, driving alignment and accelerating progress on complex, cross-functional work. Launch new ideas and programs championed by the Chief People Officer, incubating early-stage concepts until ownership and operational structures are defined. Lead macro-HR portfolio management, including how we set goals, groom and prioritize the backlog, and assign work across the three offices of People Experience. Establish and manage Monthly Operating Reviews for the HR leadership team and their direct reports to monitor the health of the talent and the success of our programs. Develop and present clear, data-informed presentations that bring clarity, context, and momentum to decision-making and stakeholder engagement. Own HR's operating budget, ensuring fiscal discipline, forecasting spend, and delivering impact reporting for HR leadership. Centralize HR vendor and contract management, building scalable processes for tracking renewals, renegotiations, and terminations. Partner with Procurement and Legal to ensure compliance and value realization. Mentor colleagues on matters pertaining to vendor and expense management to avoid challenges and promptly resolve issues. Execute HR budget audit activities, partnering with Finance and Accounting to ensure clean accounting transactions and ability to forecast effectively. Uphold strict confidentiality with sensitive information, financial records, and personnel matters. About You A bachelor's degree in human resource management, communications, business administration, or a related field; equivalent experience considered. 6+ years of experience in project or program management; PMP certification preferred. Proficiency in management information systems, data synthesis, and presentation storytelling. Intermediate proficiency in Microsoft Powerpoint and Excel. Experience managing budgets, contracts, and vendor relationships with accuracy and accountability. Natural systems thinker - curious, logical, and able to make sense of ambiguity quickly. Exceptional follow-through, adaptability, and ownership mindset; preference for dynamic work environment. Demonstrated success in establishing processes and tools that improve alignment, efficiency, and transparency across teams. Strong ability to analyze information, identify root causes, and develop actionable solutions to complex problems. Advanced communication and storytelling skills, particularly in executive presentations, briefings, and written narratives. Proven ability to build trust, influence leaders at all levels, and maintain discretion when handling sensitive or confidential information. Knowledge of HR principles, practices, and compliance requirements; SHRM certification a plus. Grow with Us Career Development and Training Opportunities Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

About the role See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients' needs and expectations as well as problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office. You Will * Provide patients with exceptional customer service by understanding and assisting the patient's needs * Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient * Converse with patients to analyze and assess patient's vision problems and needs * Provide oversight on all prescriptions throughout the office * Maximize sales by using the company's best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc. * Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits * Understand the company's cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx") * Focus on all company Key Patient Indicators * Educate patient on the adaptation of new Rx's and care of lenses * Use pupillometer, PD ruler and other technical aids for proper fit and measurements * Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify patient of any delays of delivery times * Understand all promotions, coupons and third-party programs available through MyEyeDr. * Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior * Use lensometer to neutralize, verify and make a final inspection of eyewear * Notify and re-notify patients when eyeglasses are complete for dispensing * Fit and adjust completed eyewear for each patient * Ensure product pricing is accurate * Monitor jobs waiting to be picked up. Inform management of any job held over 30 days * Clean and merchandise displays on a daily basis, displaying effective merchandise at all times * Place all returns in their proper bins * Perform preliminary testing for patients, as needed * Accurately process patient payment transactions * Help maintain the attractive appearance of the office * Attend all office meetings * Participate in all training opportunities offered by MyEyeDr. * Other duties, as assigned About You * Must be State Board Certified Licensed Dispensing Optician * AA or BA/BS in related field is desirable * 2-5 years of related eyewear experience within a similar office environment * Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences * Strong comfort level with optical and lens related concerns * Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily * Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends * Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment * Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met * Proficiency in utilization of automated equipment and systems standard to the optometry industry Growth With Us * Grow and develop your career through role specific training programs * Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics. IND-LDO