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Become A Mystery Shopper

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Working As A Mystery Shopper

  • $80,000

    Average Salary

Example Of What A Mystery Shopper does

  • Store demonstrations, secret shopper, inventory taker, kids advocate, survey taker, record keeper, process documents
  • Retail facing, customer services focus and review, data entry, feedback presentation
  • Visited industries such as retail, restaurants, financial institutions, convenience stores and gas stations.
  • Evaluate different businesses, such as clothing, discount, warehouse, restaurants, etc.
  • Make outbound calls to different auto shops and dealerships to compare maintenance prices
  • Reported such feedback to company via internet electronic forms.
  • Visited various businesses undercover (and openly) to evaluate business practices Wrote reports and graded based on the experiences
  • Provided constructive critique to enhance sales techniques, customer servicing and product knowledge.
  • Submitted accurate reports about shopping experience at the end of every shift with a specific formatted template.
  • Required to know company policies and procedures in order to evaluate staff performance.
  • Perform inventory and display checks in department stores and mass merchandisers.
  • Observe and measure customer service, product quality and general environment of establishments.2.
  • Take pictures and submit reports .
  • Worked independently from home for at least 10 different companies.
  • Study client guidelines to ensure accurate information is reported.
  • Certified through MSPA (Mystery Shopping Providers Association).
  • Provided extensive reports on different aspects of the product.
  • Organized and submitted monthly reports on the conditions of local movie theaters and "Wendy's" restaurants
  • Help companies enhance their level of customer service.
  • Utilized various methods to obtain direct market perception, from customers' perspective, of retail establishments.

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How Would You Rate The Salary Of a Mystery Shopper?

Have you worked as a Mystery Shopper? Help other job seekers by rating your experience as a Mystery Shopper.

Top Skills for A Mystery Shopper

  1. Customer Service
  2. Mystery Shop Assignments
  3. Retail Store
You can check out examples of real life uses of top skills on resumes here:
  • Provide consistently accurate and unbiased quality reports about assigned company's employees and customer service.
  • Complete mystery shop assignments based on requirements and rules.
  • Performed audits for proper branding within retail stores and gas stations.
  • Completed business evaluations for various establishments, including retail stores, restaurants, and apartment communities.
  • Complete a wide variety of assignments as an independent contractor.

Mystery Shopper Demographics

Gender

Female

66.0%

Male

25.8%

Unknown

8.2%
Ethnicity

White

61.6%

Hispanic or Latino

16.5%

Black or African American

11.2%

Asian

6.7%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

42.5%

French

15.0%

Swedish

5.0%

Italian

5.0%

Portuguese

2.5%

Filipino

2.5%

Vietnamese

2.5%

German

2.5%

Japanese

2.5%

Swahili

2.5%

Carrier

2.5%

Dakota

2.5%

Danish

2.5%

Arabic

2.5%

Lingala

2.5%

Korean

2.5%

Cebuano

2.5%
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Mystery Shopper Education

Schools

University of Phoenix

17.8%

Kaplan University

9.6%

University of Wisconsin - Milwaukee

5.5%

Owens Community College

4.1%

Franklin University

4.1%

Boston College

4.1%

Brigham Young University

4.1%

Baruch College of the City University of New York

4.1%

Heald College - Central Administrative Office

4.1%

Modesto Junior College

4.1%

University of Central Florida

4.1%

University of Houston

4.1%

Florida International University

4.1%

Davis College

4.1%

American InterContinental University

4.1%

Cypress College

4.1%

Rowan University

4.1%

Northeastern University

4.1%

Ohio University -

2.7%

National University

2.7%
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Majors

Business

29.0%

Psychology

7.9%

Criminal Justice

6.2%

Accounting

5.9%

Computer Science

5.4%

Marketing

5.1%

Health Care Administration

4.8%

Graphic Design

4.8%

Communication

4.2%

Sociology

3.4%

Management

3.1%

Hospitality Management

2.8%

Nursing

2.3%

Education

2.3%

Liberal Arts

2.3%

Legal Support Services

2.3%

Real Estate

2.3%

Medical Assisting Services

2.3%

English

2.0%

Political Science

2.0%
Show More
Degrees

Bachelors

35.6%

Other

30.5%

Associate

16.2%

Masters

7.7%

Certificate

5.6%

Diploma

2.6%

Doctorate

1.1%

License

0.7%
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What is it like to work as a Mystery Shopper

2.0

Mystery Shopping Work

September 7, 2019 on Zippia

What was your job title?

Mystery Shopper.. Show More

What do you like the most about working as Mystery Shopper?

Setting my own schedule. Doing a variety of jobs. Take a day off if I want. Supplement my income while I grow my business... Show More

What do you NOT like?

The pay really sucks. Not only that, but some companies don't want to pay if the shop doesn't go down like they want it to. A lot of the companies try to get you to do everything for nothing. They also try to control how the contactor does the job and use wording such as "You will do it like this or we won't pay" like you are a direct employee. They only bonus after the shop has been posted, so they can get as many shops completed as they can at a price that isn't worth your time. Many of them make you wait two or more months to get paid and they don't pay when they say their going to. They also restrict the number of shops you can do, so its hard to find steady work or they don't have a lot of work available, so you have to work with several companies just to get part time work There are a handful of good mystery shopping companies, but unfortunatly you learn that from experience... Show More

3.0

Ms

February 18, 2019 on Zippia

What was your job title?

Mystery Shopper.. Show More

What do you like the most about working as Mystery Shopper?

I'll be my own boss, Able to get a hold on the other prices. Have insight on the stores low prices.. Show More

What do you NOT like?

Unknown, never tried anything like this before and I don't know how much I can do about the other stores prices ... Show More

How Would You Rate Working As a Mystery Shopper?

Are you working as a Mystery Shopper? Help us rate Mystery Shopper as a Career.

Top Mystery Shopper Employers

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Jobs From Top Mystery Shopper Employers

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