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Mystery shopper skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical mystery shopper skills. We ranked the top skills for mystery shoppers based on the percentage of resumes they appeared on. For example, 39.9% of mystery shopper resumes contained customer service as a skill. Continue reading to find out what skills a mystery shopper needs to be successful in the workplace.

15 mystery shopper skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how mystery shoppers use customer service:

Provide consistently accurate and unbiased quality reports about assigned company's employees and customer service.
Provided feedback on the customer service experience of pizza delivery company in Toledo area.

2. Submit Reports

Here's how mystery shoppers use submit reports:

Pay attention to detail and submit reports of findings.
Maintained book work, used computer to submit reports.

3. Evaluation Forms

Here's how mystery shoppers use evaluation forms:

Maintained spreadsheets for scheduling mystery shoppers through a company based website & online evaluation forms/surveys.

4. Business Evaluations

Here's how mystery shoppers use business evaluations:

Completed business evaluations for various establishments, including retail stores, restaurants, and apartment communities.

5. Retail Store

Here's how mystery shoppers use retail store:

Work done in restaurants, retail stores, casinos, financial institutions, hotels, resorts and more.
Performed audits for proper branding within retail stores and gas stations.

6. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how mystery shoppers use product quality:

Visit establishments to evaluate and document service and product quality, and company policy compliance.

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7. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how mystery shoppers use financial institutions:

Visited industries such as retail, restaurants, financial institutions, convenience stores and gas stations.

8. Merchandise Displays

Here's how mystery shoppers use merchandise displays:

Evaluate merchandise display in relation to the required product plan set.
Develop ideas or plans for merchandise displays or window decorations.

9. Fast Food

Here's how mystery shoppers use fast food:

Observe taste, temperature, and quality of food served at fast food and dine in restaurants.
present and active Completed 400 + fast food shops, reporting on time with few errors.

10. Grocery Store

Here's how mystery shoppers use grocery store:

Fulfilled online orders/customer service at a large chain grocery store
Go to the grocery store and shop for the client.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how mystery shoppers use product knowledge:

Check on quality service, employee selling skills, presentations and overall product Knowledge.
Provided constructive critique to enhance sales techniques, customer servicing and product knowledge.

12. Food Quality

Here's how mystery shoppers use food quality:

Evaluate food quality and plate presentation.
checked eateries food quality-temp of food-servers attitudes traveled around within a 40 mile radius

13. Retail Establishments

Here's how mystery shoppers use retail establishments:

Utilized various methods to obtain direct market perception, from customers' perspective, of retail establishments.

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how mystery shoppers use customer care:

Listened to escalated recordings to further assist Customer Care department with escalated issues.
Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.

15. Apartment Communities

Here's how mystery shoppers use apartment communities:

Perform mystery shops on various apartment communities.
Lead Relocation Specialist Responsible for generating apartment leases for 550 apartment communities nationwide.

5 Mystery Shopper resume examples

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What skills help Mystery Shoppers find jobs?

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List of mystery shopper skills to add to your resume

The most important skills for a mystery shopper resume and required skills for a mystery shopper to have include:

Customer Service
Submit Reports
Evaluation Forms
Business Evaluations
Retail Store

Product Quality
Financial Institutions
Merchandise Displays
Fast Food
Grocery Store

Product Knowledge
Food Quality
Retail Establishments
Customer Care
Apartment Communities

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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