Nantahala Outdoor Center jobs - 27 jobs

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. Job Summary NOC is looking for an individual who is passionate about selling outdoor adventure experiences to groups and guests! In this position, you will be responsible for booking, managing, and growing NOC's group accounts and reservations year-round. You will work directly with group leaders (churches, camps, Boy Scouts/Girl Scouts, universities, schools, friends, families, corporate groups, and more) to help them identify which NOC activities and amenities best fit their needs. From first contact through trip follow-up, you'll own the full sales cycle and deliver a high-touch experience that drives both outstanding group experiences and strong repeat visitation. Position Details This is a full-time, year-round position reporting to the Group Sales Manager. Compensation includes an hourly base plus commission on both new and existing group accounts. Typical schedule is Monday-Friday, 40 hours per week, with some evening and weekend work required based on group needs and event schedules. Responsibilities Generate sales for all NOC properties, assets, attractions, and activities-meeting or exceeding assigned sales budgets-by booking, managing, and growing NOC's Group and Custom accounts and reservations year-round Maintain and expand existing group business through excellent follow-up, proactive account management, and trip-to-trip relationship building that increases return visitation Develop new group and custom business through consistent prospecting, outreach, and cold calling, including exploring new group segments and partnership opportunities Gain a thorough knowledge of NOC customer channels, relationships, and full product lineup (adventure, lodging, food & beverage, retail, and trip planning where applicable) Assure prompt response to all sales inquiries and deliver a consultative, solutions-oriented sales experience Ask questions, identify needs, and offer recommendations that maximize guest satisfaction and best utilize NOC lodging and recreational resources Collect deposits and balance payments in a timely manner per NOC group payment policy Collaborate with all NOC departments to ensure groups are supported appropriately from booking through arrival and post-trip follow-up Embrace all technology platforms necessary to book group reservations, manage accounts, and track sales performance Support NOC's Guest Relations Office as needed Other duties as assigned Qualifications Required Familiarity with outdoor recreation, travel, tourism, hospitality, and/or experience-based products Proven ability to build and maintain relationships with customers, leaders, and stakeholders Strong interpersonal skills with a consultative, service-oriented approach Excellent written and verbal communication skills (phone, email, and in-person) Strong time management and organizational skills, with the ability to manage multiple accounts and deadlines simultaneously Comfort with proactive outreach, including prospecting and cold calling Proficiency in Windows and Microsoft Office (Outlook, Excel, Word) Ability to learn and use reservation platforms, sales tools, and other technology systems Valid driver's license and clean driving record Preferred Experience using a CRM and maintaining accurate sales/activity records Demonstrated sales success (meeting/exceeding goals; growing revenue, retention, and/or account size), tangible record of closing sales. Experience selling group experiences, travel, events, hospitality, or recreation products Ability to identify and develop new group segments, partnerships, or channels B.S./B.A. in Hospitality, Business, Marketing, or related field Physical Requirements and Working Conditions: Must be comfortable sitting for long periods of time Must be comfortable speaking with guests over the phone, via email, and in person Must be comfortable working in an indoor office environment Primary Work Location and Schedule: This position's primary work location is NOC's Nantahala River Campus, but options available for hybrid work to the discretion of the Group Sales Manager Schedule will generally be M-F with some evening or weekend hours possible based on business and/or position demands Overnight or weekend travel for tradeshows possible The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position. Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.