QC Coach

Natera Inc.
Remote or Austin, TX
The general purpose of this role is to help develop and execute a training curriculum for assigned functional areas This role will apply in-depth product and internal process & tools knowledge for a specific business unit In addition, this role will work cross-functionally to facilitate trainings, call coaching, as well as rep knowledge and performance assessment.

The position will work within a core learning and development support team made up of managers, team trainers, project managers and administrative staff. These teams work closely with internal and external partners/stakeholders to ensure alignment of rep and tool development.

Natera requires successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.
PRIMARY RESPONSIBILITIES: * Lead onboarding process for all new Patient Coordinator new hires. * You will become an expert in Natera's technology and service offerings and be able to present the company and its business interests: patients, physicians, and hospitals. * Help lead the patient coordinator training aspect for strategic and tactical processes. * Create and update the needed curriculum to facilitate ongoing patient coordinator development. * Provide call coaching development and assessment reporting for the Patient Coordinator teams. * Manage and develop the Patient Coordinator development and training intranet site. * Establish positive working relationships with all key customer segments (internal and external). * Cross collaborate with other BUs to develop and share best practices. QUALIFICATIONS: * Bachelor's degree or equivalent. * Minimum of 2 years of Call Center experience in an inbound and outbound capacity. * Minimum of 2 years of sales experience * Background in medical or biological sciences preferred * Previous curriculum development experience preferred * Proof of COVID vaccine required KNOWLEDGE, SKILLS, AND ABILITIES: * Outgoing personality with excellent oral & presentation skills. * Ability to think strategically as well as execute tactically * Emphasis on competitive analysis and team-first attitude. * Ability to relate and educate our technology to potential patients and internal reps * Strong quantitative and MS Excel skills * Self-motivation, with the desire and capacity to work both independently and collaboratively * Must act with a sense of urgency * Excellent organizational and communication skills (written and verbal) PHYSICAL DEMANDS & WORK ENVIRONMENT: * Duties are typically performed in an office setting however work from home will be an option. * This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. * Duties may require working outside normal working hours (evenings and weekends) at times. TRAVEL REQUIRED FOR THIS POSITION: * Up to 25% travel expected. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits. Generous Employee Referral program. Healthy catered lunches 3 times per week, and premium snacks! Additionally, we offer complimentary premium coffee drinks and teas, and other beverages. For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Sr. Business Systems Analyst - Commercial Systems

Natera Inc.
San Carlos, CA
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.
Sr. Business Systems Analyst - Commercial Sales & Marketing Systems

Position Location: This position can be located in San Carlos, CA, Austin, TX, or remote (PST timezone preferred).

The Sr. Business Systems Analyst - Sales & Marketing Systems, within IT Commercial Application Services, will partner with business leaders, business process owners, resource and support (IT) organizations to provide high quality business systems analysis, mapping, design, configuration, implementation, and support services, for our Sales and Marketing organizations across our Women's Health (WH), and Organ Health (OH) Business Units, and may support our Oncology Business Unit when necessary.

Functional/Technical knowledge of Salesforce.com, Marketing Automation, related SAAS applications, Business Analytics, and Master Data Management is Required; hands-on administrative experience with Salesforce.com, Marketing Automation Applications, Sales Enablement Applications, and Territory Management Applications is highly preferred. Proven functional business acumen supporting Sales and Marketing functions and processes, with the ability to understand and optimize complex processes across multiple applications is required. Experience working in HealthCare and Life Sciences (HLS) industries is Required. Experience in Diagnostics is highly desired.

PRIMARY RESPONSIBILITIES:

* Be the voice of Sales & Marketing: key business partner within the IT organization driving the initiatives of Sales and Marketing from thought to fruition

* Requires strong systems, analysis, support and reporting expertise across the Sales and Marketing domain, as well as strong experience with Sales and Marketing business applications (Salesforce Sales Cloud, Marketing Automation such as HubSpot, Marketo, Eloqua, Territory Management, Account Planning, Sales Enablement, and other applications) which will enable you to successfully partner with the Sales and Marketing teams to define and prioritize business requirements and translate requirements into systems solutions.

* Responsible for delivering value to the organization through strategic architecture, business impact, support and enhancement of Sales and Marketing business applications and processes for Women's Health and Organ Health.

* Serves as a key integrator across business functions as well as liaison within IT to ensure Sales and Marketing business systems and processes empower leadership with the decision-making information they need to manage the business.

* Document current and future-state Sales and Marketing business processes, definitions, roles, responsibilities, and applications.

* Defines business requirements/ functional requirements and leading systems and process improvement initiatives supporting the Sales and Marketing processes and Applications across all business units

* Experience in partnering with business groups and recommending process changes to improve information flow; resolving complex business and technical issues from a customer focus; building efficient end-to-end processes and delivering projects that improve user productivity while maintaining appropriate controls.

* Leads and drives cross-functional teams, workshops of process design to realize value of Business Systems and Business Processes.

* Gather, review, analyze and document business systems and user requirements. Create a detailed business analysis, outlining problems, opportunities and solutions; provide justification for new projects when necessary.

* Prepare documents such as: BRD, ERD, solution diagram, system integration diagrams, use case list, process flows, functional design, wireframe, user stories, data models etc.

* Work directly with business users and our technical systems analyst to ensure understanding and effectiveness of systems design. Recommend design changes to improve overall efficiencies and meet strategic business requirements.

* Coordinate with System Administrators/Technical Team to build out appropriate solutions and translate into functional and technical requirements, POCs (proof of concept) for business sign-off, including communicating system limitations/design trade-offs.

* Set expectations with internal clients and keep them up to date about the status of existing requests and future releases.

* Ensure integration points and data flows between Sales and Marketing systems and other Commercial/Enterprise systems are efficient and optimal. Conduct impact analysis cross-functionally and across systems to ensure end-to-end change impact is understood for all stakeholders.

* Coordinate with IT counterparts/teams including Enterprise Applications (Finance, Back-office, QMS, CTMS, etc.), Integrations, data and analytics (EDW & BI), Engineering (LIMS - Lab Information Management Systems,), UX (Patient & Provider Portals), Security, and Compliance, as necessary, to implement solutions in a unified manner; understand use of other platforms and IT teams supporting Sales and Marketing processes.

* Plan and coordinate user acceptance testing and business sign-off. Develop and execute integrated test plans including custom modifications. Develop and execute training and deployment communication plans / change management.

* Define requirements for, and design and develop management reports as necessary.

* Ensure standards for data quality and integrity between systems are developed in accordance with best practices.

* Document, test, and validate security and end-user access protocols.

* Develop and maintain adequate internal controls systems and processes, training documents, provide end-user training, and ensure effective user adoption of applications. Ensure SOPs (Standard Operating Procedures) are up to date; ensure traceability of changes across Requirements and SOP changes.

* Proactive: analyze industry and system trends, partner with stakeholders to share areas of opportunities, escalate issues when necessary.

* Analytics: ensure key KPIs are well defined, and able to be monitored in a standardized way across business functions; analytics/dashboards should be usable for users at any position in the organization, able to understand the purpose of the data and the insights it provides.

* Complies with Natera's Policies & Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations, including HIPAA, Hitech, SOX, GDPR, CCPA, and support principles of IT Risk Management.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

QUALIFICATIONS:

* 6-8 years relevant experience in the role of Business Systems Analyst.

* 4-6 years supporting and understanding Sales and Marketing functions, processes, and best practices.

* 5-7 years experience with Salesforce.com Required- Salesforce certifications and hands-on administration experience are a plus.

* 2-4 years experience working with Marketing Automation solutions (Hubspot, Pardot, Marketo, Eloqua, etc), is a plus

* Functional /development experience in commercial Analytics and working with various visualization tools (Tableau, Qlikview, etc), including data querying, modeling, mapping, and definition across multiple systems and complex data sets - highly desirable.

* A minimum of 4-6 years progressively complex information systems experience

* Bachelor's Degree in appropriate field of study or equivalent work experience

* Experience in solution design, database modeling, and working hand and hand with technical architects. Ability to work in a fast-paced environment and on multiple projects at a time

* A history of leading and supporting complex projects successfully

* Ability to adapt to ever changing environments and situations

* Ability to interact and communicate with individuals from all backgrounds and business levels

* Experience working in a regulated environment to adhere to all data privacy protocols in a clinical market is required

* Experience with other SaaS applications is a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

* Strong analytical, problem solving and critical thinking skills

* Strong functional/technical understanding of Salesforce.com (Sales Cloud Required, Service Cloud, Health Cloud, Communities, etc. - highly preferred)

* Strong understanding of end-to-end business processes spanning multiple functions

* Strong experience in Commercial technology (Marketing Automation, territory management, account planning, etc.)

* Strong experience in software requirements development, SDLC and software QA processes.

* Strong history of high-performance project team motivation and delivery.

* Excellent verbal and written English communications to all levels in enterprise. Ability to facilitate constructive discussion, decision making, and conflict resolution. Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams.

* Strong teamwork, collaboration and problem-solving skills & behaviors.

* Ability to absorb new ideas and concepts quickly

* Proven ability to positively influence and negotiate

* Ability to effectively prioritize and execute tasks in a high-pressure environment

* Ability to present ideas in business-friendly and user-friendly language

* Experience with applications governed under regulatory compliance such as HIPAA, FDA or SOX

PHYSICAL DEMANDS & WORK ENVIRONMENT:

* This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.

* Duties may require working outside normal working hours (evenings and weekends) at times

* Travel may be required - amount of time varies based on location

OUR OPPORTUNITY

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Scientist, R&D

Natera Inc.
San Carlos, CA
Successful applicants for this position must be fully vaccinated against COVID19 as a condition of employment.

Lead collaborative oncology projects within the Signatera Molecular Biology Research team Focus on advancing and promoting Natera's oncology product portfolio by working with external academic and pharma partners and applying one's own expertise to investigate the feasibility of applying a variety of scientific principles and concepts to potential inventions, products, and problems in the oncology treatment and monitoring space. Maintains broad knowledge of state-of-the-art principles and theories with an in-depth understanding of applicability to oncology research.
PRIMARY RESPONSIBILITIES: * Lead custom research collaborations with academic and pharma partners, including review of statements of work, experimental planning and execution, data analysis, data review, preparation of reports and other deliverables. * Coordinate across multiple internal groups (laboratory operations, bioinformatics, statistics, translational medicine, business development) and serve as point person to ensure the successful identification and timely execution of projects. * Serve as subject matter expert (SME) on detection of minimal residual disease (MRD) and applications to Oncology clinical research. * Regularly communicate with external collaboration partners. * Present results externally (e.g. to collaborators, at meetings and/or conferences). * Contribute to abstracts, manuscripts, white papers, and marketing material. * Stay current on published research and development activities regarding the detection of MRD; stays abreast on major clinical breakthroughs in the area of cancer treatment. * Independently develop plans, generate, and advance new ideas. * Independently design and execute high complexity experiments. * Apply sound scientific principles to experimental design and data analysis. * Mentor junior colleagues. * Document research progress under a Quality Management System. * Communicate progress directly with manager, colleagues and senior management. * This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Perform other duties as assigned. QUALIFICATIONS: * Degree in biochemistry, molecular biology, cellular biology or closely related field. * Scientist level: Ph.D. with a minimum of 3+ years of industry experience or equivalent. KNOWLEDGE, SKILLS AND ABILITIES: * Hands-on experience with next generation sequencing (NGS) and DNA/RNA molecular biology is required. * Experience with nucleic acid technologies relating to PCR, qPCR, multiplex PCR, digital PCR, and microarrays is preferred. * Ability to perform basic data and statistical analysis using R, JMP, and/or Excel is required. * Epigenetic/methylation, target enrichment, cf DNA/RNA and NGS data analysis experience is preferred. * Track record of originating, developing and productizing novel nucleic acid techniques and tests is required. * Track record of publishing scientific papers in peer-reviewed journals is required. * Strong research skills with a history of innovation is required. * Excellent communication, analytical and problem-solving skills are required. * Experience developing tests in oncology, transplant, NIPT or liquid biopsy is preferred. * Proven success in managing collaborative and individual projects is required. * Demonstrated experience in managing and providing basic level of leadership to research associates and junior scientists is preferred. * Demonstrated success in applying independent scientific judgment in experimental design and analysis is required. * Very strong analytical and problem-solving skills are required. * Bioinformatic capabilities, programming (e.g. PERL, python), database (e.g. SQL) and data warehousing (e.g. Snowflake) experience are a plus. * Skilled at writing clear plans, reports and SOPs. * Excellent presentation skills are required. * Experience with Design Control and in a regulated environment is preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Duties are typically performed in an office and laboratory setting. * This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. * Duties may require working outside normal working hours (evenings and weekends) at times. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Sr. Business Systems Analyst - CX / Service

Natera Inc.
San Carlos, CA
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

The Sr Business Systems Analyst - CX/Service, within IT Commercial Application Services, will partner with business leaders, business process owners, resource and support (IT) organizations to provide high quality business systems analysis, mapping, design, configuration, implementation, and support services, for our CX/Service & Support organization across all Business Units.

Functional/Technical knowledge of Salesforce.com Sales Cloud and Service Cloud, related SAAS applications, Business Analytics, and Master Data Management is Required; hands-on administrative experience with Salesforce.com, and Service Solutions is highly preferred. Proven functional business acumen supporting Service and Support functions and processes, with the ability to understand and optimize complex processes across multiple applications is required. Experience working in HealthCare and Life Sciences (HLS) industries is Required. Experience in Diagnostics is highly desired.
PRIMARY RESPONSIBILITIES: * Be the voice of CX (Service & Support): key business partner within the IT organization driving the initiatives of CX from thought to fruition * Requires strong systems, analysis, support and reporting expertise across the Service & Support domain, as well as strong experience with Service & Support business applications (Salesforce Sales Cloud / ServiceCloud, CTI, LiveChat, Omni-Channel, Surveys, Knowledge, RPA, OCR, and other Service/Support applications) which will enable you to successfully partner with the CX (Service/Support) teams to define and prioritize business requirements and translate requirements into systems solutions. * Responsible for delivering value to the organization through strategic architecture, business impact, support and enhancement of CX (Service/Support) business applications and processes. * Serves as a key integrator across business functions as well as liaison within IT to ensure CX (Service/Support) business systems and processes empower leadership with the decision-making information they need to manage the business. * Document current and future-state CX (Service/Support) business processes, definitions, roles, responsibilities, and applications. * Defines business requirements/ functional requirements and leading systems and process improvement initiatives supporting the CX (Service/Support) processes and Applications across all business units * Experience in partnering with business groups and recommending process changes to improve information flow; resolving complex business and technical issues from a customer focus; building efficient end-to-end processes and delivering projects that improve user productivity while maintaining appropriate controls. * Leads and drives cross-functional teams, workshops of process design to realize value of Business Systems and Business Processes. * Gather, review, analyze and document business systems and user requirements. Create a detailed business analysis, outlining problems, opportunities and solutions; provide justification for new projects when necessary. * Prepare documents such as: BRD, ERD, solution diagram, system integration diagrams, use case list, process flows, functional design, wireframe, user stories, data models etc. * Work directly with business users and our technical systems analyst to ensure understanding and effectiveness of systems design. Recommend design changes to improve overall efficiencies and meet strategic business requirements. * Coordinate with System Administrators/Technical Team to build out appropriate solutions and translate into functional and technical requirements, POCs (proof of concept) for business sign-off, including communicating system limitations/design trade-offs. * Set expectations with internal clients and keep them up to date about the status of existing requests and future releases. * Ensure integration points and data flows between CX (Service/Support) systems and other Commercial/Enterprise systems are efficient and optimal. Conduct impact analysis cross-functionally and across systems to ensure end-to-end change impact is understood for all stakeholders. * Coordinate with IT counterparts/teams including Enterprise Applications (Finance, Back-office, QMS, CTMS, etc.), Integrations, data and analytics (EDW & BI), Engineering (LIMS - Lab Information Management Systems,), UX (Patient & Provider Portals), Security, and Compliance, as necessary, to implement solutions in a unified manner; understand use of other platforms and IT teams supporting CX (Service/Support) processes. * Plan and coordinate user acceptance testing and business sign-off. Develop and execute integrated test plans including custom modifications. Develop and execute training and deployment communication plans / change management. * Define requirements for, and design and develop management reports as necessary. * Ensure standards for data quality and integrity between systems are developed in accordance with best practices. * Document, test, and validate security and end-user access protocols. * Develop and maintain adequate internal controls systems and processes, training documents, provide end-user training, and ensure effective user adoption of applications. Ensure SOPs (Standard Operating Procedures) are up to date; ensure traceability of changes across Requirements and SOP changes. * Proactive: analyze industry and system trends, partner with stakeholders to share areas of opportunities, escalate issues when necessary. * Analytics: ensure key KPIs are well defined, and able to be monitored in a standardized way across business functions; analytics/dashboards should be usable for users at any position in the organization, able to understand the purpose of the data and the insights it provides. * Complies with Natera's Policies & Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations, including HIPAA, Hitech, SOX, GDPR, CCPA, and support principles of IT Risk Management. * This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary. QUALIFICATIONS: * 6-8 years relevant experience in the role of Business Systems Analyst * 4-6 years supporting and understanding CX (Service/Support) functions, processes, and best practices. * 5-7 years experience with Salesforce.com ServiceCloud Required- Salesforce certifications and hands-on administration experience are a plus. * Experience implementing Omni-Channel (LiveChat, Chatbots, email to case, CTI) highly desirable * Experience integrating with Internal Home-Grown Patient and Provider Portals, and/or LIMS (Lab Information Management Systems) is Highly Desirable * Functional /development experience in commercial Analytics and working with various visualization tools (Tableau, Qlikview, etc), including data querying, modeling, mapping, and definition across multiple systems and complex data sets - highly desirable. * A minimum of 4-6 years progressively complex information systems experience * Bachelor's Degree in appropriate field of study or equivalent work experience * Experience in solution design, database modeling, and working hand and hand with technical architects. Ability to work in a fast-paced environment and on multiple projects at a time * A history of leading and supporting complex projects successfully * Ability to adapt to ever changing environments and situations * Ability to interact and communicate with individuals from all backgrounds and business levels * Experience working in a regulated environment to adhere to all data privacy protocols in a clinical market is required * Experience with other SaaS applications is a plus KNOWLEDGE, SKILLS, AND ABILITIES: * Strong analytical, problem solving and critical thinking skills * Strong functional/technical understanding of Salesforce.com (Sales Cloud, Service Cloud, Health Cloud, Communities, etc.) * Strong understanding of end-to-end business processes spanning multiple functions * Strong experience in Commercial technology (Marketing Automation, CTI, territory management, account planning, Omni-channel support, knowledge base, etc.) * Strong experience in software requirements development, SDLC and software QA processes. * Strong history of high-performance project team motivation and delivery. * Excellent verbal and written English communications to all levels in enterprise. Ability to facilitate constructive discussion, decision making, and conflict resolution. Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams. * Strong teamwork, collaboration and problem-solving skills & behaviors. * Ability to absorb new ideas and concepts quickly * Proven ability to positively influence and negotiate * Ability to effectively prioritize and execute tasks in a high-pressure environment * Ability to present ideas in business-friendly and user-friendly language * Experience with applications governed under regulatory compliance such as HIPAA, FDA or SOX PHYSICAL DEMANDS & WORK ENVIRONMENT: This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. Duties may require working outside normal working hours (evenings and weekends) at times Travel may be required - amount of time varies based on location OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Sr. Business Systems Analyst - Oncology

Natera Inc.
San Carlos, CA
Sr. Business Systems Analyst - Oncology Commercial Systems- Job Description

Position Location: This position can be located in San Carlos, CA, Austin, TX, or remote (PST timezone preferred).

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

POSITION SUMMARY:

The Sr. Business Systems Analyst - Oncology Commercial Applications, within IT Commercial Application Services, will partner with business leaders, business process owners, resource and support (IT) organizations to provide high quality business systems analysis, mapping, design, configuration, implementation, and support services, for our Oncology Business Unit, across all Commercial Domains (Sales, Service & Marketing).

Functional/Technical knowledge of Salesforce.com Sales Cloud and Service Cloud, related SAAS applications, Business Analytics, and Master Data Management is Required; hands-on administrative experience with Salesforce.com, Marketing Automation solutions, and Service Solutions is highly preferred. Proven functional business acumen supporting Sales, Service, and Marketing functions, with the ability to understand and optimize complex processes across multiple applications is required. Experience working in HealthCare and Life Sciences (HLS) industries, particularly in Diagnostics, or Oncology, is Required.

PRIMARY ROLE AND RESPONSIBILITIES:

* Be the voice of Oncology: key business partner within the IT organization driving the initiatives of the Oncology Business Unit across Sales, Service, and Marketing, from thought to fruition

* Requires strong systems, analysis, support and reporting expertise as well as strong experience with Commercial business applications (Salesforce Sales Cloud / ServiceCloud, Marketing Automation, Service/Support applications, etc) which will enable you to successfully partner with Commercial teams to define and prioritize business requirements and translate requirements into systems solutions.

* Responsible for delivering value to the organization through strategic architecture, business impact, support and enhancement of Oncology Sales, Service and Marketing business applications and processes.

* Serves as a key integrator across business functions as well as liaison within IT to ensure Commercial business systems and processes empower leadership with the decision-making information they need to manage the business.

* Document current and future-state Commercial Sales, Service, and Marketing business processes, definitions, roles, responsibilities, and applications.

* Defines business requirements/ functional requirements and leading systems and process improvement initiatives supporting the Sales, Service, and Marketing processes and Applications across the Oncology BU

* Experience in partnering with business groups and recommending process changes to improve information flow; resolving complex business and technical issues from a customer focus; building efficient end-to-end processes and delivering projects that improve user productivity while maintaining appropriate controls.

* Leads and drives cross-functional teams, workshops of process design to realize value of Business Systems and Business Processes.

* Gather, review, analyze and document business systems and user requirements. Create a detailed business analysis, outlining problems, opportunities and solutions; provide justification for new projects when necessary.

* Prepare documents such as: BRD, ERD, solution diagram, system integration diagrams, use case list, process flows, functional design, wireframe, user stories, data models etc.

* Work directly with business users and our technical systems analyst to ensure understanding and effectiveness of systems design. Recommend design changes to improve overall efficiencies and meet strategic business requirements.

* Coordinate with System Administrators/Technical Team to build out appropriate solutions and translate into functional and technical requirements, POCs (proof of concept) for business sign-off, including communicating system limitations/design trade-offs.

* Set expectations with internal clients and keep them up to date about the status of existing requests and future releases.

* Ensure integration points and data flows between Commercial business systems and other enterprise systems are efficient and optimal. Conduct impact analysis cross-functionally and across systems to ensure end-to-end change impact is understood for all stakeholders.

* Coordinate with IT counterparts/teams including Enterprise Applications (Finance, Back-office, QMS, CTMS, etc.), Integrations, data and analytics (EDW & BI), Engineering (LIMS - Lab Information Management Systems,), UX (Patient & Provider Portals), Security, and Compliance, as necessary, to implement solutions in a unified manner; understand use of other platforms and IT teams supporting Oncology Commercial processes.

* Plan and coordinate user acceptance testing and business sign-off. Develop and execute integrated test plans including custom modifications. Develop and execute training and deployment communication plans / change management.

* Define requirements for, and design and develop management reports as necessary.

* Ensure standards for data quality and integrity between systems are developed in accordance with best practices.

* Document, test, and validate security and end-user access protocols.

* Develop and maintain adequate internal controls systems and processes, training documents, provide end-user training, and ensure effective user adoption of applications. Ensure SOPs (Standard Operating Procedures) are up to date; ensure traceability of changes across Requirements and SOP changes.

* Proactive: analyze industry and system trends, partner with stakeholders to share areas of opportunities, escalate issues when necessary.

* Analytics: ensure key KPIs are well defined, and able to be monitored in a standardized way across business functions; analytics/dashboards should be usable for users at any position in the organization, able to understand the purpose of the data and the insights it provides.

* Complies with Natera's Policies & Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations, including HIPAA, Hitech, SOX, GDPR, CCPA, and support principles of IT Risk Management.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

QUALIFICATIONS:

* 6-8 years relevant experience in the role of Business Systems Analyst.

* 4-6 years supporting and understanding commercial functional business domains (Sales, Service, Marketing), and best practices.

* 5-7 years experience with Salesforce.com Required- Salesforce certifications and hands-on administration experience are a plus

* A minimum of 4-6 years progressively complex information systems experience

* Experience integrating with Internal Home-Grown Patient and Provider Portals, and/or LIMS (Lab Information Management Systems) is Highly Desirable

* Functional /development experience in commercial Analytics and working with various visualization tools (Tableau, Qlikview, etc), including data querying, modeling, mapping, and definition across multiple systems and complex data sets - highly desirable.

* Bachelor's Degree in appropriate field of study or equivalent work experience

* Experience in solution design, database modeling, and working hand and hand with technical architects. Ability to work in a fast-paced environment and on multiple projects at a time

* A history of leading and supporting complex projects successfully

* Ability to adapt to ever changing environments and situations

* Ability to interact and communicate with individuals from all backgrounds and business levels

* Experience working in a regulated environment to adhere to all data privacy protocols in a clinical market is required

* Experience with other SaaS applications is a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

* Strong analytical, problem solving and critical thinking skills

* Strong functional/technical understanding of Salesforce.com (Sales Cloud, Service Cloud, Health Cloud, Communities, etc.)

* Strong understanding of end-to-end business processes spanning multiple functions

* Strong experience in Commercial technology (Marketing Automation, CTI, territory management, account planning, Omni-channel support, knowledge base, etc.)

* Strong experience in software requirements development, SDLC and software QA processes.

* Strong history of high-performance project team motivation and delivery.

* Excellent verbal and written English communications to all levels in enterprise. Ability to facilitate constructive discussion, decision making, and conflict resolution. Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams.

* Strong teamwork, collaboration and problem-solving skills & behaviors.

* Ability to absorb new ideas and concepts quickly

* Proven ability to positively influence and negotiate

* Ability to effectively prioritize and execute tasks in a high-pressure environment

* Ability to present ideas in business-friendly and user-friendly language

* Experience with applications governed under regulatory compliance such as HIPAA, FDA or SOX

PHYSICAL DEMANDS & WORK ENVIRONMENT:

* This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.

* Duties may require working outside normal working hours (evenings and weekends) at times

* Travel may be required - amount of time varies based on location

OUR OPPORTUNITY

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Medical Laboratory Scientist (Austin, TX)

Natera
Liberty Hill, TX
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Natera is currently seeking a licensed Medical Laboratory Scientist to analyze specimens and maintains equipment in good operating condition
PRIMARY RESPONSIBILITIES Verify the proper specimen being analyzed and perform tests that need to be completed * Proficient at analyzing clinical laboratory specimens following the standard methods and procedures in an efficient manner with little to no errors * Responsible for maintaining updated understanding and knowledge of methods performed in the lab * Provides general oversight of personnel and the daily operations in the lab. * Meet expected performance metrics within role as applicable. * Follows GLP (good laboratory practice): maintain clean and organized workspace * Completes training and other deadlines on time. * Provide guidance for new Clinical Laboratory Operator and/or Medical Laboratory Scientists. * Train on specialized instructions for instruments/protocols (super users) * Recognizes and escalates equipment malfunctions; troubleshoots common analytical and processing errors according to the laboratory's standard operating procedure * Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor * Assists with documentation for nonconformance reports. * Participates in the updating of departmental standard operating procedures and database to accurately reflect the current practices. * Conducts independent continuous improvement projects * Ensures compliance with all regulatory agency requirements through proper documentation (example maintenance logs, bench worksheet) * Performs quality control procedures to ensure accuracy of clinical data (if applicable) * Maintains equipment and instruments in good operating condition (such as calibration and expiration date) * Maintain inventory of material, supplies and equipment in the laboratory for performance of duties. * Communicates with team and other departments on various platforms (including via e-mail) * Provides feedback on day-to-day schedule and tasks to lead/supervisor; offers suggestions/ideas for improvement * Assists teammates in completing daily tasks and facilitate workflow as needed * Conducts himself/herself in a professional manner; acts as a role model/mentor to others * Adheres to Departmental Expectations * This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Performs other duties as assigned. QUALIFICATIONS: * 1-2 years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. * BS/BA degree (or equivalent) in Medical Technology, Biological Sciences, or a related field * Current MT/MLS/CLS certification preferable from ASCP, AMT, or AAB. KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. * Experience in Molecular Biology preferred. * Excellent oral and written communication skills. * Word processing and data management skills. * Ability to work well in a group * Ability to work independently, with minimal supervision PHYSICAL DEMANDS & WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents linked here.
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Medical Laboratory Scientist

Natera
Lockhart, TX
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Natera is currently seeking a licensed Medical Laboratory Scientist to analyze specimens and maintains equipment in good operating condition
PRIMARY RESPONSIBILITIES Verify the proper specimen being analyzed and perform tests that need to be completed * Proficient at analyzing clinical laboratory specimens following the standard methods and procedures in an efficient manner with little to no errors * Responsible for maintaining updated understanding and knowledge of methods performed in the lab * Provides general oversight of personnel and the daily operations in the lab. * Meet expected performance metrics within role as applicable. * Follows GLP (good laboratory practice): maintain clean and organized workspace * Completes training and other deadlines on time. * Provide guidance for new Clinical Laboratory Operator and/or Medical Laboratory Scientists. * Train on specialized instructions for instruments/protocols (super users) * Recognizes and escalates equipment malfunctions; troubleshoots common analytical and processing errors according to the laboratory's standard operating procedure * Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor * Assists with documentation for nonconformance reports. * Participates in the updating of departmental standard operating procedures and database to accurately reflect the current practices. * Conducts independent continuous improvement projects * Ensures compliance with all regulatory agency requirements through proper documentation (example maintenance logs, bench worksheet) * Performs quality control procedures to ensure accuracy of clinical data (if applicable) * Maintains equipment and instruments in good operating condition (such as calibration and expiration date) * Maintain inventory of material, supplies and equipment in the laboratory for performance of duties. * Communicates with team and other departments on various platforms (including via e-mail) * Provides feedback on day-to-day schedule and tasks to lead/supervisor; offers suggestions/ideas for improvement * Assists teammates in completing daily tasks and facilitate workflow as needed * Conducts himself/herself in a professional manner; acts as a role model/mentor to others * Adheres to Departmental Expectations * This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Performs other duties as assigned. QUALIFICATIONS: * 1-2 years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. * BS/BA degree (or equivalent) in Medical Technology, Biological Sciences, or a related field * Current MT/MLS/CLS certification preferable from ASCP, AMT, or AAB. KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. * Experience in Molecular Biology preferred. * Excellent oral and written communication skills. * Word processing and data management skills. * Ability to work well in a group * Ability to work independently, with minimal supervision PHYSICAL DEMANDS & WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents linked here.
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Medical Laboratory Scientist

Natera
The Hills, TX
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Natera is currently seeking a licensed Medical Laboratory Scientist to analyze specimens and maintains equipment in good operating condition
PRIMARY RESPONSIBILITIES Verify the proper specimen being analyzed and perform tests that need to be completed * Proficient at analyzing clinical laboratory specimens following the standard methods and procedures in an efficient manner with little to no errors * Responsible for maintaining updated understanding and knowledge of methods performed in the lab * Provides general oversight of personnel and the daily operations in the lab. * Meet expected performance metrics within role as applicable. * Follows GLP (good laboratory practice): maintain clean and organized workspace * Completes training and other deadlines on time. * Provide guidance for new Clinical Laboratory Operator and/or Medical Laboratory Scientists. * Train on specialized instructions for instruments/protocols (super users) * Recognizes and escalates equipment malfunctions; troubleshoots common analytical and processing errors according to the laboratory's standard operating procedure * Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor * Assists with documentation for nonconformance reports. * Participates in the updating of departmental standard operating procedures and database to accurately reflect the current practices. * Conducts independent continuous improvement projects * Ensures compliance with all regulatory agency requirements through proper documentation (example maintenance logs, bench worksheet) * Performs quality control procedures to ensure accuracy of clinical data (if applicable) * Maintains equipment and instruments in good operating condition (such as calibration and expiration date) * Maintain inventory of material, supplies and equipment in the laboratory for performance of duties. * Communicates with team and other departments on various platforms (including via e-mail) * Provides feedback on day-to-day schedule and tasks to lead/supervisor; offers suggestions/ideas for improvement * Assists teammates in completing daily tasks and facilitate workflow as needed * Conducts himself/herself in a professional manner; acts as a role model/mentor to others * Adheres to Departmental Expectations * This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Performs other duties as assigned. QUALIFICATIONS: * 1-2 years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. * BS/BA degree (or equivalent) in Medical Technology, Biological Sciences, or a related field * Current MT/MLS/CLS certification preferable from ASCP, AMT, or AAB. KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. * Experience in Molecular Biology preferred. * Excellent oral and written communication skills. * Word processing and data management skills. * Ability to work well in a group * Ability to work independently, with minimal supervision PHYSICAL DEMANDS & WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents linked here.
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Clinical Lab Operator

Natera
Liberty Hill, TX
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Assists in analyzing specimens and maintains equipment in good operating condition. PRIMARY RESPONSIBILITIES: * Assist in testing of patient samples according to standard operating procedure. * Meet expected performance metrics within role as applicable. * Responsible for maintaining updated understanding and knowledge of methods performed in the lab * Provide guidance for new team members. * Follows GLP (good laboratory practice): maintain clean and organized workspace * Completes training and other deadlines on time. * Recognizes, escalates, and troubleshoot equipment malfunctions and common processing errors according to the laboratory's standard operating procedures * Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor * Communicates with team and other departments on various platforms (including via e-mail) * Provides feedback on day-to-day schedule and tasks to lead/supervisor * Assists teammates in completing daily tasks * Maintains equipment and instruments in good operating condition (such as calibration and expiration date) * Maintain sufficient inventory of material, supplies and equipment in the laboratory for performance of duties. * Participate in Continuous Improvement Projects (TAG, 5S) * Conducts himself/herself in a professional manner * Adheres to Departmental Expectations * This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Employee must pass post-offer criminal background check. * Performs other duties as assigned. QUALIFICATIONS: * BS/BA (or equivalent) in a biological science or a related field * 0-2 years of industry-related experience KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent interpersonal, communication, computer, and technical skills * Excellent oral and written communication skills * Word processing and data management * Ability to work well in a group PHYSICAL DEMANDS & WORK ENVIRONMENT: * Duties typically performed in BSL-1 to 2 laboratories with potentially hazardous material * Standing or sitting for long periods of time may be necessary * Duties may require working weekends and overtime * Must be able to lift boxes or supplies up to 35lbs * Duties require wearing safety goggles, gloves, and laboratory coat. * Duties require exposure to cold air due to frequent accessing of refrigeration and/or freezer units. PHYSICAL DEMANDS & WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents linked here.
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Medical Laboratory Scientist (Austin, TX)

Natera
San Marcos, TX
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Natera is currently seeking a licensed Medical Laboratory Scientist to analyze specimens and maintains equipment in good operating condition
PRIMARY RESPONSIBILITIES Verify the proper specimen being analyzed and perform tests that need to be completed * Proficient at analyzing clinical laboratory specimens following the standard methods and procedures in an efficient manner with little to no errors * Responsible for maintaining updated understanding and knowledge of methods performed in the lab * Provides general oversight of personnel and the daily operations in the lab. * Meet expected performance metrics within role as applicable. * Follows GLP (good laboratory practice): maintain clean and organized workspace * Completes training and other deadlines on time. * Provide guidance for new Clinical Laboratory Operator and/or Medical Laboratory Scientists. * Train on specialized instructions for instruments/protocols (super users) * Recognizes and escalates equipment malfunctions; troubleshoots common analytical and processing errors according to the laboratory's standard operating procedure * Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor * Assists with documentation for nonconformance reports. * Participates in the updating of departmental standard operating procedures and database to accurately reflect the current practices. * Conducts independent continuous improvement projects * Ensures compliance with all regulatory agency requirements through proper documentation (example maintenance logs, bench worksheet) * Performs quality control procedures to ensure accuracy of clinical data (if applicable) * Maintains equipment and instruments in good operating condition (such as calibration and expiration date) * Maintain inventory of material, supplies and equipment in the laboratory for performance of duties. * Communicates with team and other departments on various platforms (including via e-mail) * Provides feedback on day-to-day schedule and tasks to lead/supervisor; offers suggestions/ideas for improvement * Assists teammates in completing daily tasks and facilitate workflow as needed * Conducts himself/herself in a professional manner; acts as a role model/mentor to others * Adheres to Departmental Expectations * This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job * Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. * Performs other duties as assigned. QUALIFICATIONS: * 1-2 years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. * BS/BA degree (or equivalent) in Medical Technology, Biological Sciences, or a related field * Current MT/MLS/CLS certification preferable from ASCP, AMT, or AAB. KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. * Experience in Molecular Biology preferred. * Excellent oral and written communication skills. * Word processing and data management skills. * Ability to work well in a group * Ability to work independently, with minimal supervision PHYSICAL DEMANDS & WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. OUR OPPORTUNITY Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents linked here.
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Medical Laboratory Scientist (Austin, TX)

Natera
The Hills, TX
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Medical Laboratory Scientist

Natera
Hutto, TX
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Clinical Lab Operator

Natera
Taylor, TX
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Medical Laboratory Scientist

Natera
Buda, TX
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Medical Laboratory Scientist (Austin, TX)

Natera
Taylor, TX
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Medical Laboratory Scientist (Austin, TX)

Natera
Buda, TX
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